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Service Allocation and Resource Management For BTG

The document outlines a plan to distribute 25,000 copies of BTG in Tirupati and aims to increase Telugu BTG subscriptions to 1 million over 20 years. It details responsibilities for back-office work and customer care, including specific staffing requirements for volunteers to manage subscriptions and support. The plan emphasizes the need for tech-savvy volunteers and suggests utilizing cloud access for efficient customer support management.

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Madhu Gopal
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26 views5 pages

Service Allocation and Resource Management For BTG

The document outlines a plan to distribute 25,000 copies of BTG in Tirupati and aims to increase Telugu BTG subscriptions to 1 million over 20 years. It details responsibilities for back-office work and customer care, including specific staffing requirements for volunteers to manage subscriptions and support. The plan emphasizes the need for tech-savvy volunteers and suggests utilizing cloud access for efficient customer support management.

Uploaded by

Madhu Gopal
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Service Allocation and Resource

Management for BTG


Aim
• To distribute 25k copies in Tirupati alone
• To increase the Telugu BTG subscription to 10 lacs in the next 20
years
Services and Responsibilities
Back-office work:
This work should start on the 27th of every month
a. Inserting books into postal covers
b. Printing and sticking addresses on each postal cover
c. Transporting the books to the nearest post office and posting them before the 4th of
every month
d. Follow up with the printing team and make sure the books arrive latest by the 27th of
every month
Customer Care:
This seva goes on throughout the month
a. Addressing the concerns of the customers through phone calls
b. Should have access to the telephone/mobile and the computer that contains the BTG
database
c. Should be tech-savvy
d. Adding the details of new subscriptions to the database
e. Guide back-office devotees to post BTGs to individual subscribers in case they did not
receive it
f. Randomly call the subscribers and receive feedback
g. We can maintain an office (physical or virtual) with specific office hours
Staffing requirement
Back office seva
Assuming 6k subscriptions in the next few months
Assuming a volunteer can pack 250 books an hour
Assuming a volunteer can cut and paste 250 addresses an hour
➢ We need 4 devotees for a period of two hours/day for 3 days
➢ They can come after their office or household work and complete this
service
➢ Cutting and pasting addresses will require 4 devotees for a period of
two hours/day for 3 days
Immediately we may only need half of the volunteers as we only have ~3k
subscriptions
Staffing requirement
Customer support
➢ This seva requires a part-time volunteer for a specific period
every day (say between 1 PM to 5 PM)
➢ This seva can be carried out only in an office setting
➢ If we want to engage working grihasthas, we need to place the
subscriber database on the cloud and allow its access to a
bunch of volunteers
➢ The major issue is that we cannot have a single
telephone/mobile phone operated by multiple devotees
located apart simultaneously

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