Himanshu Bhatnagar
Flat no-126, HEWO APT
Sec -16 A
Faridabad Haryana 121002
Mobile: 8383881280
E-mail:
[email protected][email protected]PROFILE SUMMARY
A highly competent Service Desk Engineer having experience of 4.1 years of total and relevant possessing rich
experience in installations, configurations and day to day maintenances of IT assets. An IT professional who has a
highly promising attitude of delivering quality performance consistently.
SKILLS & SUMMARY
Service desk Engineer:
Manage Desktop Devices (hardware, software, and connectivity) incidents through to resolution.
Manage IMAC and desk side support services.
Manage hard and soft break fix services for laptops and desktops.
Provide standard and approved hardware and software (operating systems and standard office
applications) support and maintenance on Desktop (Field Users) Devices for their entire
lifecycle (including the remote management of Desktop Devices using appropriate tools).
Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to
include, but not limited to, patch updates, hardware replacements, with spares provided by
vendor.
Experience with Service management tool – ex – Service now
Should have good expertise on EUC tools, remote support tools, MS office and outlook.
Preferable to have a good understanding of Teams, VPN, and mobile device support.
Analyze Service Desk calls for Desktop Devices and incident data to identify and advice
Customer of any potential user training requirement and automation.
Ensure that each Desktop Device is installed with the appropriate Desktop image.
Manage Desktop Devices (hardware and software) incidents through to resolution.
Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate
action in the event of non-compliance with security requirements.
WORK EXPERIENCE
28 Feb 2023: - Infinite computer
solutions to July 25 2023
Service Desk Engineer L2
Working on Service Now Tool – Ticketing tools
Check All Desktop Support , Hardware and System issues
Checked Hardware , drivers , Update system drivers
Worked for US clients totally giving remote support
April 2022 to 26 Feb 2023: - Impact
Infotech (EUC Engineer)
Worked on Desktop Support
Engineer L2
Field Support Go to clients and
Solve there queries
Queries related with hardware and
system installation
July 2021 to Oct2021: - Wipro
Infotech (BYOD Support)
Worked on Desktop Support Engineer
Field Support Go to clients and
Solve there queries
Queries related with hardware and
system installation
July 2013to Oct 2019: - Fortune Hunters, COMEFFORTS, HCL, Iyogi
Worked on Desktop Support Engineer
Co-ordinating team
Creation of IBM Lotus Notes
Deletion of IBM Lotus Notes ID
Field Support Go to clients and
Solve there queries
Queries related with hardware and
system installation
ROLES AND RESPONSIBILITIES: -
Software Installations
AnyDesk
Microsoft Team Configurations
Windows Installations
Zscaler Installation
Cortex Antivirus
Printer Installations and Troubleshooting
Active Directory for Password Reset
RSA Token
LAN Setup
Citrix Installations
Webex for Connectivity
Summit Tool (CMDB)
Service Now
IBM Lotus Notes
EDUCATIONAL QUALIFICATION
Year of
Degree/Course College/School University/ Board % Marks
Passing
B.SC of
IK Gujral,
Science Punjab Technical University 2014 75
Multimedia Kapurthala, India
Modern School CBSE, Faridabad
Class 10th 2006 53
CBSE, Faridabad
Modern School
Class 12th 2008 56
PERSONAL DETAILS
Date of Birth : October 27, 1990
Father’s Name :Mr. Harish Bhatnagar
Mother’s Name :Mrs. Sangeeta Bhatnagar
Languages Known : English and Hindi
Hobbies : Playing Cricket, Football and Watching movie
Strengths : Positive thinking and Helping Nature
DECLARATION
I hereby declare that the above-mentioned information is true to my knowledge and I bear the responsibility for any
incorrectness, if found in the above data.
Date:
Place: (Himanshu Bhatnagar)
