Annexure

SERVICE CHARGES UPDATED AS ON 30.09.2022

INDEX
Sr No Content Page No.
A Current Account / Savings Bank Account 3-6
1. Issue of Multi City Cheque Books: Current Account (CA)
2. Issue of Multi City Cheque Books: Savings Bank (SB)
3. Charges per month for Non – Maintenance of Average
Monthly Balance (AMB)
4. Account Keeping Charges per annum
5. Statement of account: Current Account
6. Issue of Duplicate Passbook
7. Transfer of accounts
8. Account Closure Charges
B Cheques (Collection) / NACH 7
1. Stop payment instruction
2. Collection of cheques under Speed Clearing System
3. Collection of Outstation Cheques
4. Cheque/bill deposited with us returned unpaid by others
5. Cheque Returned Charges for Cheques drawn on us
6. National Automated Clearing House (NACH) Mandate
C IOI (DD / Banker’s Cheque) 8
1. Issue of Inter Office Instrument
2. Draft Cancellation Charges
D Debit Card / ATM 9
1. ATM card/ KIT returned by courier
2. Debit Card Issuance Charges
3. Debit Card Annual Maintenance Charges
4. Debit Card Replacement Charges
5. Duplicate PIN / Regeneration of PIN through Branch
6. ATM/POS transaction technical declines
7. International Transaction Charges
8. SMS Alert charges
E Cash Related 10 - 12
1. Cash handling charges (Cash Deposits)
2. Cash Withdrawals at Home & Non-Home Branch
3. Cash Deposit/withdrawal at Business Correspondent
4. Service Charges for exchange of Soiled/Imperfect Notes
F Safe Deposit /Safe Custody 13 - 14
1. Personal & Agricultural segment Gold Loan Safe Keeping
Charge
2. Safe Deposit Lockers: Annual Rent
3. Safe Deposit Articles
4. Safe Custody Charges

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G NEFT / RTGS / IMPS 14 - 15
1. NEFT/ RTGS CHARGES
2. IMPS Fund Transfer charges through INB/MB
3. IMPS Fund Transfer charges through Branch Channel
H Basic Savings Bank Account (BSBD) 16
1. Service Charges for BSBD Accounts
I Prepaid Cards 16 - 18
1. State Bank Prepaid Cards
2. Rupee Prepaid Cards
J Other Misc. Charges 19 - 21
1. Phone Banking
2. Doorstep Banking (DSB)
3. Standing instruction (S.I.)
4. Interest Certificate for all segments
5. Balance Certificate
6. No dues certificate
7. Signature verification
8. Solvency Certificate
9. Photo attestation charges
10. Record - Copy of the cheque
11. Enquiries relating to old records
12. Allowing operations through Power of Attorney/ Mandate
13. Postal charges
14. Collection of bills
15. Presentation of inland usance bills
16. UPI: BHIM SBI Pay
17. NRI Services: Portfolio Investment Scheme (PIS)
18. Trusteeship Business
19. Virtual Account Number (VAN) – Cash
20. Virtual Account Number (VAN) - Clearing
K Transaction Banking Products/Services 22-24
1. Cheque Collection/VAN Clearing
2. E-Collection
3. Cash Collection
4. Physical Mandates
5. E-Mandates
6. CCPAP
7. E-Payments
8. Liquidity Management (LM)
9. Dividend Warrant/Interest Warrant/Refund Order or
Redemption Warrant (Instrument Types: 14/19/29)
L Summary Risk Control Matrix 25

M Specimen of Back up Register 26

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 A) Current Account / Savings Bank Account
Description of Service Service Charge
1. Issue of Multi city Cheque books: Current Account (CA)
First 50 cheque leaves free in a financial year.
Current Account Thereafter, ₹3/- + GST per cheque leaf.
(P- Segment) 25 Leaf Cheque Book at ₹75/-+GST.
50 Leaf Cheque Book at ₹150/- +GST

First 50 cheque leaves free in a financial year.

Other Current Thereafter, ₹3/- + GST per cheque leaf.
Accounts 25 Leaf Cheque Book at ₹75/-+GST.
50 Leaf Cheque Book at ₹150/- +GST
Current Account: 50 Cheque leaves free per month
Power Base Thereafter, ₹3/- + GST per Cheque leaf

Current Account: 1000 Cheque leaves free per month

Power Pack Thereafter, ₹3/- + GST per Cheque leaf

Current Account: 200 Cheque leaves free per month

Power Gain Thereafter, ₹3/- + GST per Cheque leaf

Current
Account Regular Current 50 Cheque leaves free per month
Account Thereafter, ₹3/- + GST per Cheque leaf

Shubharambh 100 Cheque leaves free per month

Startup Current Thereafter, ₹3/- + GST per Cheque leaf
Account

Gold Current 300 Cheque leaves free per month

Account Thereafter, ₹3/- + GST per Cheque leaf

Diamond Current 700 Cheque leaves free per month

Account Thereafter, ₹3/- + GST per Cheque leaf

Platinum Current 1500 Cheque leaves free per month

Account Thereafter, ₹3/- + GST per Cheque leaf

Emergency
Cheque Book ₹50/- + GST for 10 cheque leaves or part thereof

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 Description of Service Service Charge
2. Issue of Multi City Cheque books: Savings Bank (SB)
First 10 cheque leaves free in a financial year.
Thereafter:
Savings Bank
10 Leaf Cheque Book at ₹40/- + GST.
25 Leaf Cheque Book at ₹75/- + GST.
Emergency
₹50/- + GST for 10 cheque leaves or part thereof
For all Cheque Book
Segments Senior Citizen Free
Salary Package
Accounts - Free * (except for bulk requirement)
Irrespective of QAB
Shaurya Family
Free (25 Cheque leaves per month)
Pension Account
*Bulk requirement is requisition of cheques exceeding 25 leaves at single instance or
in a month.
Charges for bulk requirement @₹75/- + GST for 25 leaf Cheque Book.
3.Charges per month for Non – Maintenance of Average Monthly Balance (AMB):
(a) Current Account
(i)Current Accounts
₹500/- + GST
(For P- Segment) (AMB- ₹ 5,000/-)
(ii) For other Current Account (CA) Variant Products
Normal Current Account
(AMB - ₹ 10,000/-)
Power POS (AMB - ₹ 5,000/-)
Power Base (AMB - ₹ 20,000/-) ₹500/- + GST
Surabhi (AMB - ₹ 10,000/-)
Regular Current Account
(AMB - ₹ 5,000/-)
Smart Collection Current Account
(AMB ₹ 25,000/-)
Power Pack
₹2,500/- + GST
(AMB - ₹5,00,000/-)
Power Gain
₹1,500/- + GST
(AMB - ₹2,00,000/-)
Power Jyoti (Collection a/c)
₹1,000/- + GST
(AMB - ₹50,000/-)
Gold Current Account
(AMB - ₹1,00,000/-)
₹2,000/- + GST
Master Collection Current Account
(AMB ₹ 1,00,000/-)
Shubharambh ₹1,000/- + GST
Startup Current Account (No charges for Non-maintenance of AMB upto
(AMB - ₹20,000/-) 12 calendar months from account open month)
₹4,000/- + GST per month, if AMB < ₹2,50,000/-
Diamond Current Account
(AMB - ₹5,00,000/-) ₹2,000/- + GST per month, if AMB > ₹2,50,000/-

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 Description of Service Service Charge
₹8,000/- + GST per month,
Platinum Current Account if AMB < ₹5,00,000/-
(AMB - ₹10,00,000/-) ₹4,000/- + GST per month,
if AMB > ₹5,00,000/-
(iii) Reimbursement Current
Account (For Corporate Salary FREE
Package irrespective of AMB)
(b) Savings Bank Accounts:

Charges per month for Non – Maintenance of Average Monthly Balance (AMB):
Including Surabhi SB (Excluding All Salary Package Accounts, No Frill Accounts, Basic
Savings Bank Deposit, Small & PMJDY a/cs, Pehla Kadam and Pehli Udaan accounts,
Minors upto the age group of 18, Pensioners of all categories, Recipients of social
security welfare benefits (Direct Benefits) , Students upto the age of 21 years and
Shaurya Family Pension Accounts.

w.e.f 11.03.2020
AMB of ₹3000/- at Metro & Urban
NIL
Centre branches
AMB of ₹2000/- at Semi-Urban (vide e-Cir. R&DB/BOD/BOD-SC/ 133/ 2019-20
Centre branches dated 13.03.2020)
AMB of ₹1000/- at Rural Centre
branches

4. Account Keeping Charges per annum

Current Account- PB
Current Account, Cash
Credit/Overdraft-Limit exceeding ₹550/- + GST
₹25000/-
Reimbursement Current Account
Free
(For CSP irrespective of AMB)

5. Statement of account: Current Account

Statement of account
(First/original): Monthly
Free
(For all segments)
Duplicate statement (For all
₹100/- + GST per page
Segments) (waived for Power
Pack and Power Gain) (40 entries)

Duplicate Statement of accounts

for Diamond and Platinum variant Free
of All Salary Package accounts

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 Description of Service Service Charge
6. Issue of Duplicate Passbook
First Passbook/Continuation of
Free
Passbook
Duplicate passbook (for all ₹100/- + GST for issue of duplicate passbook.
segments) ₹50/- + GST per page (40 entries)

7. Transfer of accounts (Savings

Bank and Current Account) for
Free
all Segments per occasion
(Transfer of Home Branch)

8. Account Closure Charges

Savings Bank Account (excluding Basic Savings Bank Deposits, Pradhan Mantri
Jan Dhan Yojna & Small Accounts opened under Financial Inclusion)

Upto 14 days of opening Free

After 14 days upto 1 year of

₹500/- + GST
opening of account
Beyond 1 year of opening of
Free
account
Account closed on settlement of
Free
accounts of deceased depositors
Closure of regular SB account by
Free
BSBD account holders
Individual Current Non-Individual
Current Account
Accounts Current Accounts
Upto 14 days of opening Free Free
After 14 days upto 1 year of
₹ 500/- + GST ₹ 600/- + GST
opening of account
After 1 year to 5 years of opening
Free Free
of account
Beyond 5 years of opening of
Free Free
account

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 B) Cheques (Collection) / NACH
Description of Service Service Charge
1.Stop payment instruction

SB account, Current Account, Cash ₹100/- + GST per instrument maximum ₹500/- +
Credit Account GST per instance

2 Collection of cheques under Speed Clearing System (inclusive of postage and out of
pocket expenses)
Free (Savings Bank)
Upto and including ₹1.00 lakh
₹20/- + GST (Current Account)
Above ₹1.00 lakh (For all) ₹200/- + GST

3. Collection of Outstation Cheques (inclusive of postage and out of pocket expenses)

Upto ₹10,000/- ₹50/- + GST
Above₹10,000/-upto ₹1.00 lakh ₹100/- + GST
Above ₹1.00 lakh ₹200/- + GST

4. Cheque/bill deposited with us returned unpaid by others (Local/ Outstation)

Cheque/bill upto ₹1.00 lakh ₹150/- + GST
Cheque/bill above ₹1.00 lakh ₹250/- + GST

5. Cheque Returned Charges for Cheques drawn on us (for insufficient funds only)
For PB & TBU customers ₹500/- + GST, irrespective of the amount
₹500/- + GST (irrespective of the amount) for first 3
cheque returns (in one year).
For SME Customers
₹1,000/- + GST from 4th cheque return onwards (in
one year)
Cheque returned charges for Cheques
drawn on us (for technical reasons) for
all customers (Not to be charged where ₹150/- + GST
customer is not at fault as per RBI
guidelines)

6. National Automated Clearing House (NACH) Mandate (including ‘E’ mandate)

One time Mandate Authorisation
₹50/- + GST
Charges per mandate
Failed Mandate ₹250/- +GST

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C) IOI (DD / Banker’s Cheque)
Description of Service Service Charge
1. Issue of Inter Office Instrument (Demand Drafts/ Bankers’ Cheque) for all
customers-including online (INB) requests.
Upto ₹5,000/- ₹25/- (incl. GST)
Above ₹5,000/- upto ₹10,000/- ₹50/- (incl. GST)
Above ₹10,000/- upto ₹1,00,000/- ₹5/- (incl. GST) per ₹1000/-
(Min.₹60/-incl. GST)
Above ₹1,00,000/- ₹4/- (incl. GST) per ₹1000/-
Min.₹600/-incl. GST
Max.₹2000/-incl. GST
➢ Same service charges are also applicable for all IOI (Demand Draft) printed at CMPOC,
Hyderabad only.
➢ No Cash Handling charges will be levied in addition to charges as above for issuance of
IOI (Demand drafts/ Bankers’ cheque) in case of cash transaction.
➢ Postage / Courier charges for delivery of IOIs (for online INB requests) will be charged
extra at ₹50/- + GST.
Cancellation & Issuance of Duplicate IOI ₹200/- + GST
(Bankers’ Cheque)
➢ Shubharambh-Startup Current Account – 10 DD/BC free per month
➢ Gold variant Current Account customers – 50 drafts free per month
➢ Diamond and Platinum variant Current Account customers – Unlimited free draft
➢ Shaurya Family Pension Account -FREE (no restrictions on number of drafts of any
amount, if issued by debit to Shaurya Family Pension Account.
➢ For All Salary Package accounts:
a) Charges waived for issue of Demand Draft to All Salary Package account holder from
Branch, Alternate Channels.
b) No restrictions on the number of free drafts and cap on the maximum amount, for issue
of Draft.
c) The concessions will be available only if the amount is transferred from the Salary Account
as per existing norms.
d) Postage / Courier charges as applicable will be recovered.

2. Draft Cancellation Charges: (w.e.f. 01.09.2021)

Draft Amount Charges
Up to ₹ 500/- Nil
Above ₹ 500/- up to ₹ 5000/- ₹ 25/- + GST
Above ₹ 5000/- up to ₹ 10000/- ₹ 50/- + GST
Above ₹ 10000/- ₹ 100/- + GST
➢ Same cancellation charges are also applicable for all IOI (Demand Draft) printed at
CMPOC, Hyderabad only.

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D) Debit Card / ATM
Description of Service Service Charge
1. ATM card/ KIT returned by courier due to wrong
₹100/- + GST
address

2. Debit Card Issuance Charges

Classic /Silver/Global/Contactless Debit Card Free
Gold Debit Card ₹100/- + GST
Platinum Debit Card ₹300/- + GST
Debit Card issued to All Salary Package accounts Free
International Gold Debit Card issued to Shaurya
Free
Family Pension Accounts
3. Debit Card Annual Maintenance Charges (Recovered at the beginning of the
second year onwards)
Classic/ Silver/ Global/ Contactless Debit Card ₹125/- + GST
Yuva /Gold / Combo Debit Card ₹175/- + GST
Platinum Debit Card ₹250/- + GST
Pride/Premium Business Debit Card ₹350/- + GST
My card (Image card) ₹175/- + GST
Signature Free
AMC on Debit Card issued to all Salary Package accounts Free
AMC on International Gold Debit Card issued to Free
Shaurya Family Pension Accounts

4. Debit Card Replacement Charges ₹300/- + GST

5. Duplicate PIN / Regeneration of PIN through Branch ₹50/- + GST

6. ATM/POS transaction technical declines

attributable to customer (i.e. lack of balance in ₹20/- + GST
account)

7. International Transaction Charges

Balance enquiry at ATMs ₹25 /- + GST
₹100/- min. + 3.5% of Txn.
ATM Cash withdrawal transactions
Amt. + GST
3% of transaction amount +
Point of Sale (PoS) / eCom transactions
GST

8. SMS Alert charges per quarter from Debit Card

holders who maintain average quarterly balance of
₹25000/- & below during the quarter.
NIL
(Waived for all Salary Package accounts including
Shaurya Family Pension Accounts, Current Account
variants: Regular, Gold, Diamond, Platinum)

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E) Cash Related Charges
Description of Service Service Charge
1. Cash handling charges
1 a. Cash Deposit Transactions: Savings Bank (Including SURABHI Savings Bank
account; Excluding Financial Inclusion account)
No. of cash deposit transactions in a month 3 transactions free
Beyond 3 Transactions in a month ₹50/- + GST
(Excluding Alternate channel transactions) per Transaction
No restriction of Cash Deposit at Non-Home
for Savings Bank Accounts
1 b. Cash Deposit Transactions: Current Account
Current Account (AMB ₹ 10,000/-)
Power POS (AMB ₹ 5,000/-) Up to ₹ 25000/- per day: Free
Power Base (AMB ₹ 20,000/-)
Smart Collection Current Account Free Cash Deposit - NIL
(AMB ₹ 25,000/-)
Power Gain Free up to ₹ 15 lakh per month.
(AMB ₹ 2,00,000/-) (Both Home and Non-Home)
Power Pack Free up to ₹ 60 lakh per month.
(AMB ₹ 5,00,000/-) (Both Home and Non-Home)
Regular Current Account
(AMB ₹ 5,000/-) Free up to ₹ 5 lakh per month @
Surabhi CA
(AMB ₹ 10,000/-)
Shubharambh Startup Current Account Free up to ₹ 15 lakh per month @
(AMB - ₹20,000/-)
Master Collection Current Account Free up to ₹ 10 lakh per month @
(AMB ₹ 1,00,000/-)
Gold Current Account Free up to ₹ 25 lakh per month @
(AMB ₹ 1,00,000/-)
Diamond Current Account Free up to ₹ 100 lakh per month @
(AMB ₹ 5,00,000/-)
Platinum Current Account Free up to ₹ 200 lakh per month @
(AMB ₹ 10,00,000/-)
Cash Deposit Charges Beyond free limit ₹0.75 per ₹1,000/- + GST
Minimum ₹50/- + GST
Maximum ₹20,000/- + GST
Maximum Limit for deposit of cash at Non-Home branch is ₹5 lakh per day.
Thereafter, Branch Manager of Non-home branch is vested with the powers to accept more
cash.
@ Inclusive of cash deposited in CDM, Recycler, GCC, Home & Non-Home Branches.
Power Jyoti (MAB ₹50,000/-) (CGM of the ₹60/- + GST per transaction
Circle has the discretion to reduce charges
by ₹ 20/- per transaction. No additional
Cash Handling Charges)
*Service charges for Cash Deposit in Cash Credit Account are dealt with separately.

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 Description of Service Service Charge
1. c. Cash Deposit on Cash Points (Cash Deposit Machine – CDM & Cash Recyclers)-
Anytime Channels
By Debit Card to Card Linked a/c Free
Debit Card to Third Party A/c ₹22/- + GST
Cardless Transactions ₹22/- + GST
GRC ₹25/- (incl. GST)
SME insta Deposit/ Business Debit Card ₹.22/- + GST

2. Cash Withdrawals at Home & Non-Home Branch (Charges based on number of

transactions) – Not applicable to Small/No Frill Deposits/Basic Savings Bank
Account Holders
At Branch
Average Monthly Balance (AMB) in Number of free cash withdrawals per month
Savings Bank
Up to ₹25,000/- 2
Above ₹25,000/- up to ₹50,000/- 10
Above ₹50,000/- up to ₹1,00,000/- 15
Above ₹1,00,000/- Unlimited
Charges for transactions beyond the free ₹50/- + GST
limit (₹ per txn)
Cash withdrawal limit at Non-Home Branches by the customer for self:
SB : ₹ 50,000/-; CA : ₹ 1,00,000/-
Through Internet/Mobile Banking
Average Monthly Balance (AMB) in Number of free transactions per month
Savings Bank
Up to ₹25,000/-
Above ₹25,000/- up to ₹50,000/-
Unlimited
Above ₹50,000/- up to ₹1,00,000/-
Above ₹1,00,000/-
At ATM
Average Monthly Balance (AMB) in Number of free transactions per month
Savings Bank Both Financial and Non- Only Cash
financial
Other Bank ATMs Our Bank ATM
In 6 Metro Other
Centres $ Centres
Up to ₹25,000/- 3 5 5
Above ₹25,000/- up to ₹50,000/- 3 5 Unlimited
Above ₹50,000/- up to ₹1,00,000/- 3 5
Above ₹1,00,000/- Unlimited Unlimited
Charges for financial transactions beyond ₹20/- + GST ₹10/- + GST
the set limit (₹ Per Txn.)

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 Description of Service Service Charge
Charges for non-financial transactions ₹ 8/- + GST ₹ 5/- + NIL
beyond the set limit (₹ Per Txn.) GST

Transaction decline due to insufficient ₹20/- + GST ₹20/- + GST

balance
One-way inter-changeability allowed for branch transaction on ATM transactions. It means a
customer will be allowed maximum of 10 free debit transactions at 6 Metro centres at SBI
ATMs and maximum 12 free debit transactions at other centre ATMs (If no transaction at
other Bank ATM and no transaction at the branch)
$ Namely, Mumbai, New Delhi, Chennai, Kolkatta, Bengaluru and Hyderabad
For All Salary Package accounts including Shaurya Family Pension Accounts at all
locations, irrespective of variants, Free, Unlimited number of transactions at our ATMs, other
Bank ATMs.
AT PoS – Cash withdrawals for State 1% of the transaction value subject to a
Bank Debit cards (On-Us transactions) maximum of ₹5/- per transaction

3. Cash Deposit/withdrawal at Business Correspondent (BC)

Cash withdrawal /Transfer (home branch)
Four withdrawals in a month: Free
(Maximum ₹20000/-)
The charges for transactions in excess of first
Cash withdrawal using Debit card /
four free transactions excluding Digital
AEPS-On-US(Issuer) (Max.upto
Transactions: ₹15/- + GST per transaction
₹10,000/-)
SB account opening fee including
Free
enrolment
Tatkal Money Remittance for Non-home
1% of remitted amount. Minimum ₹10/- &
transactions (Deposit to Core by
Maximum ₹100/-
cash/transfer)
IMPS transaction
1.25% of remitted amount, Minimum ₹24/- &
(Cash – Max. ₹5,000/-; Transfer Max Maximum ₹100/-
₹20,000/-)

4.Service Charges for exchange of Soiled/Imperfect Notes

Upto 20 pieces and value upto ₹5,000/- Free
More than 20 pieces and / or value more than ₹5,000/-
More than 20 pieces ₹2/- per piece on entire tender + GST
₹2/- per piece or ₹5/- per 1000 + GST whichever
Value above ₹5,000/-
is higher on entire tender @
@ For example, 25 pieces of ₹500/- = value ₹12,500/- are tendered:
Charges ₹2/- per piece : ₹50/- + GST,
Charges @ ₹5/- per ₹ 1000/- : ₹62.50 + GST
Amount to be charged will be : ₹62.50 + GST

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F) Safe Deposit / Safe Custody
Description of Service Service Charge
1. Personal & Agricultural segment Gold Loan Safe Keeping Charge
To be charged 30 days after the expiry of
the prescribed tenure of gold Loan in Per
₹100 /- + GST per Month
segment (Currently 30/36 months
respectively)
The charges will be levied 30 days after the
expiry of the term period in Agri Segment ₹ 100/- +GST per month
(which is presently 12 months)
Agricultural Segment Safe Keeping of title deeds
To be charged 30 days after the expiry of
the prescribed tenure (Branch can waive After 30 days of closure of loan account
the charges if fresh loan is availed within 6 ₹1,000/- + GST per quarter or part thereof.
months of closure of account)

2. Safe Deposit Lockers: Annual Rent * w.e.f 31.03.20 vide e-cir R&DB/BOD-SC/132/19-
20 dt 12.03.2020
METRO AND SEMI URBAN
SIZE TYPE
URBAN AND RURAL
Amount in ₹
Size A: 125 x 175 x 492
SMALL 2,000 1,500
Size B: 159 x 210 x 492
Size C: 125 x 352 x 492
Size D: 189 x 263 x 492
MEDIUM 4,000 3,000
Size E: 159 x 423 x 492
Size H1:325 x 210 x 492
Size F: 278 x 352 x 492
Size G: 189 x 529 x 492 LARGE 8,000 6,000
Size H: 325 x 423 x 492
Size L: 404 x 529 x 492 EXTRA
12,000 9,000
Size L1:385 x 529 x 492 LARGE
For Salary Package Accounts: Platinum variant Accounts: 25% concession on locker Rent;
Diamond variant Accounts: 15% concession on Locker Rent.
Gold variant account holders under DSP/CAPSP/ICGSP, Retired personnel and
Shaurya family pension account holders: 10% concession in Annual Locker Rentals.
For Exclusif/Wealth Account: 25% concession on Locker Rent
One Time Locker Registration Charge Small/ Medium: ₹500+GST
Large/Extra Large: ₹1000+GST
Breaking open of Locker:
Loss of Key or Non-Payment of Locker
₹1000/- + GST *
Rent
*Plus, actual expenditure incurred for breaking open the locker and changing the lock by
manufacturers of locker
Locker Visit Charges (All sizes): 12 visits free.
Thereafter: ₹100 /- + GST per visit

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 Description of Service Service Charge
Locker rent overdue charge (All sizes)
1st Qtr 10% *
nd
2 Qtr 20% *
3rd Qtr 30% *
1 Year 40% *
*of the Annual rent to be recovered in addition to Locker Rent.
Overdue period is clarified as under:
Standing Instruction set up, for advance rental for the financial year 2019-20, recoverable
on 01.04.2019:
Overdue charge @ 10%/20%/30%/40% of annual rent to be levied on 1 st July 2019/1st
October 2019/ 1st January 2020/1st April,2020 respectively, if remaining unpaid till that
date.
For more than 1 year Locker to be broken Open
3. Safe Deposit Articles
Envelope / Packet (small) ₹300/- + GST per quarter
Large Packet: Max. dimension not to
₹500/- + GST per quarter
exceed 100 cms (Length+Width+Height)
4. Safe Custody Charges
₹150/- + GST per scrip. Min.₹300/-+ GST
Scrips (for each scrip)
p.a. or part thereof.

G) NEFT / RTGS / IMPS

1. NEFT/ RTGS CHARGES (through Net Banking/Mobile banking) (including YONO)
@
NEFT Customer Transaction (through Net Banking / Mobile Banking) (Including
YONO) @
Up to ₹10,000/-
Above ₹10,000/- and up to ₹1.00 lakh
FREE
Above ₹1.00 lakh and up to ₹2.00 lakh
Above ₹2.00 lakh
RTGS Customer Transactions (through Net Banking/mobile banking) (Including
YONO) @
Transaction Slab
₹2.00 lakh to ₹5.00 lakh
Above ₹5.00 lakh FREE
@The charges are applicable only to transactions originated and payable within
India.
NEFT/ RTGS CHARGES (transactions at branches) *
NEFT Customer Transactions (Transactions at branches)
Up to ₹10,000/- ₹2/- + GST
Above ₹10,000/- and up to ₹1.00 lakh ₹4/- + GST
Above ₹1.00 lakh and up to ₹2.00 lakh ₹12/- + GST
Above ₹2.00 lakh ₹20/- + GST

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 Description of Service Service Charge
RTGS Customer Transactions (transactions at branches)
₹2.00 lakh to ₹5.00 lakh ₹20/- + GST
Above ₹5.00 lakh ₹40/- + GST
*The charges are applicable only to transactions originated and payable within India.
NEFT/RTGS transaction charges waived for Current Account Variants: Gold,
Diamond, Platinum
NEFT/ RTGS transaction charges for Salary Package Accounts:
a) Waived for Online / Branch channel for all variants of DSP, PMSP, ICGSP, CGSP,
PSP, and RSP including Shaurya Family Pension Accounts
b) Waived for CSP/ SGSP/SUSP as under:
i. Through Online Channel: All variants
ii. Through Branch Channel: Waived only for Diamond and Platinum variants

2. IMPS Fund Transfer charges through INB/MB (Including YONO)

Upto ₹1,000/-
From ₹1,001/- to ₹10,000/-
From ₹10,001/- to ₹25,000/- FREE
From ₹25,001/- to ₹1,00,000/-
From ₹1,00,001/- upto ₹2,00,000/-

3. IMPS Fund Transfer charges through Branch Channel

Upto ₹1,000/- FREE

From ₹1,001/- to ₹10,000/- ₹2/- + GST
From ₹10,001/- to ₹25,000/- ₹4/- + GST
From ₹25,001/- to ₹1,00,000/- ₹4/- + GST
From ₹1,00,001/- up to ₹2,00,000/- ₹12/- + GST
From ₹2,00,001/- up to ₹5,00,000/- ₹20/- + GST

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H) Basic Savings Bank Account (BSBD)

Description of Service Service Charge

1. Service Charges for Basic Savings Bank Deposit (BSBD) accounts
One Cheque Book of 25 leaves will be issued free
to Senior Citizens and differently abled person per
Issue of Cheque book
year. For other BSBD account holders, no cheque
book will be issued.
Issue of ATM Card Only RuPay classic card will be issued free of cost
Four withdrawals in a month: Free
The charges for transactions in excess of first four
Withdrawals
free transactions excluding Digital Transactions:
₹15/- + GST per transaction.
BSBD account holders will be provided services as mandated by the RBI. No further
services will be available to BSBD account holder In case of need, they may get their
account converted to Normal Savings Bank account with full services at applicable service
charges.

I) PRE-PAID CARDS

1. State Bank Prepaid Cards

Foreign Travel Cards
Card Issuance Charges ₹100 + GST
Additional (Add-on) Card fee ₹100/- + GST
Reloading Charges ₹50 + GST
Replacement Card fee - VISA - in USD2.00, Pounds 1.25, Euro 1.60,
case of Lost/Stolen card (Postage CAD 2.00, AUD 2.00, JPY 160.00,
US$20/- extra or ₹50/- for delivery SAR 8.00, SGD 1.65
within India) + GST
Replacement Card fee - Master
Free
Card
Cross Currency Charges 3% + GST
Charge back fee - VISA (However, USD2.00, Pounds 2.00, Euro 2.00,
if the customer's complaint is CAD 2.00, AUD 2.00, JPY 200.00,
proved right, the charges will be SAR 7.00, SGD 3.00
refunded) + GST
Charge back fee - Master Card FREE

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 Description of Service Service Charge

(i) If the balance in the card is claimed after 3 months of

expiry of the card, the balance will be refunded after
deduction of
Cash out/refund of unspent card USD5/GBP5/Euro5/AUD5/CAD5/JPY500/SAR20/SGD6
balance - VISA
(ii) If the balance in the card is below USD5/ GBP5
/Euro5/ AUD5/ CAD5/ JPY500/ SAR20/ SGD6, after the
expiry of the card, the same will be forfeited

Cash out/refund of unspent card

₹100/- + GST
balance - Master Card
USD1.75, Pounds 1.25, Euros 1.50, CAD 1.75,
ATM withdrawal fee VISA
AUD 2.00, JPY 175.00, SAR 7.00, SGD 2.00 + GST
ATM withdrawal fee - Master Card
(Some ATM operators and
merchants may charge a fee or set
their own limits. Please confirm USD 1.75,Pounds 1.25, Euros 1.50, SGD 2.00 + GST
whether any fees or limits apply,
before making a withdrawal or
purchase
USD 0.50, Pounds 0.50, Euros 0.50, CAD 0.50,
Balance enquiry with ATMs - VISA
AUD 0.50, JPY 50.00, SAR 2.00, SGD 1.00 + GST
Balance enquiry with ATMs - Free (A fee may be payable to the ATM operator for
Master Card balance enquiries)

Physical statement of FTC - VISA USD 2.00, Pounds 1.25, Euros 1.60, CAD 2.00,
(no charges for e-statement - on AUD 2.00, JPY 160.00, SAR 8.00, SGD 1.65, + GST
request to [email protected]) excluding courier charges for each such statement

Physical statement of FTC -

Only E-Statement, free of cost
Master Card
Deduction on Expired Card /
Inactivity Fee - VISA (will be USD 5.00, Pounds 5.00, Euros 5.00, CAD 5.00,
deducted each year on the expired AUD 5.00, JPY 500.00, SAR 20.00, SGD 6.00 + GST
card)
Deduction on Expired Card /
Inactivity Fee - Master Card
(Monthly inactivity fee - debited USD1.50 + GST
from your card if it has not been
used for 12 months)

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 Description of Service Service Charge
2. Rupee Prepaid Cards
Card Issuance Card Replacement
Type of Card Charges @ Charges @
(Exclusive of GST) (Exclusive of GST)
eZ Pay Mag-Stripe ₹100/- ₹100/-
eZ Pay EMV - Chip ₹150/- ₹150/-
Achiever Mag-Stripe ₹100/- ₹100/-
Achiever EMV-Chip ₹150/- ₹150/-
Imprest Mag-Stripe ₹75/- ₹100/-
Imprest EMV-Chip ₹150/- ₹150/-
Default Gift Card Mag-stripe ₹100/- ₹100/-
Image based Gift Card Mag-stripe ₹105/- ₹105/-

@ Staff Achiever Cards are free from Service Charges

Reloading Cash Enquiry at

Charges @ Withdrawal other Bank
(If loaded from other ATM
through bank ATM
RINB/CINB –
FREE charges) (Exclusive of (Exclusive of
(Exclusive of GST) GST) GST)
eZ Pay Mag-Stripe ₹10/- ₹20/- ₹9/-
eZ Pay EMV - Chip ₹10/- ₹20/- ₹9/-
Achiever Mag-Stripe ₹10/- NA ₹9/-
Achiever EMV-Chip ₹10/- NA ₹9/-
Imprest Mag-Stripe ₹10/- ₹20/- ₹9/-
Imprest EMV-Chip ₹10/- ₹20/- ₹9/-
Default Gift Card Mag-Stripe NA NA ₹9/-
Image based Gift Card mag-Stripe NA NA ₹9/-
SBI Green Remit Card
Card Issuance ₹20/- + GST
Transaction Charges in Green
As applicable for CBS transactions i.e. ₹50/- + GST
Channel Counter (GCC)
Transaction Charges in CDM ₹25/- incl. GST

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J) OTHER MISCELLANEOUS CHARGES
Description of Service Service Charge
1. Phone Banking
Request for Account Statement,
Interest Certificate (Deposit/ Home Loan Physical delivery ₹44/- + GST
/Education Loan),
Information on TDS details Via email FREE
Self-generation of ATM PIN through ATM/INB/Contact Centre FREE
IRCTC Fee (on SBI Payment gateway) ₹10/- + GST

2. Doorstep Banking (DSB)

Non – financial transactions ₹60/- + GST
Financial ₹100/- + GST

3. Standing instruction (S.I.)

Intra Bank Free
Inter Bank
(Free for All Salary
Setting of SI package accounts
(At Branch) including SHAURYA
Family Pension
₹50/- + GST
Account)
Other than Bank
Transfers
Intra Bank Free
Processing of SI Inter Bank
(At Branch) (Free for All Salary
package accounts ₹50/- + GST
Other than Bank
Transfers
Failed S.I. Inter, Intra & Other ₹250/- + GST
(in loan account) than Bank Transfers

4. Interest Certificate for all segments

Original Free
Duplicate ₹150/- + GST

5. Balance Certificate per instance for all segments ₹150/- + GST

6. No dues certificate for all segments / customers

Priority sector Free
Individual ₹100/- + GST
Others
Firm/Non-Individuals ₹200/- + GST

7. Signature verification per instance for all segments ₹150/- + GST

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 Description of Service Service Charge

8. Solvency Certificate
₹300/- + GST
Non-commercial (per lakh) Minimum ₹1200/- + GST
Maximum ₹18000/- + GST
₹300/- + GST
Commercial (per lakh) Minimum ₹1500/- + GST
Maximum ₹25000/- + GST

9. Photo attestation charges per

₹150/- + GST
instance for all segments

10. Record - Copy of the cheque per

instance for all segments ₹150/- + GST per cheque

11. Enquiries relating to old records (beyond 12 months old) per item

₹200/- + GST per item upto 2 years

and thereafter additional ₹100/- +
For all segments
GST for every additional year for
each item

12. Allowing operations through

₹500/- + GST for Individual
Power
of Attorney/Mandate ₹1000/- + GST for Non-Individual

13. Postal charges

Actual expenditure
(a) Ordinary
(Minimum ₹20/- + GST)
Actual expenditure
(b) Registered Post/Speed Post/ Courier
(Minimum ₹50/- + GST)

14. Collection of bills (inclusive of

postage and out of pocket expenses)
Upto ₹10000/- ₹150/- + GST
Above ₹10000/- ₹500/- + GST

15. Presentation of inland usance bills

₹110/- + GST
per instance

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 Description of Service Service Charge
16. UPI: BHIM SBI Pay
Peer to Peer transfer (P2P) FREE
17. NRI Services: Portfolio
Investment Scheme (PIS)
PIS Account opening Charges ₹500/- + GST
PIS Account Maintenance Charges (2 nd
₹900/- + GST
year onwards)
Brokerage Rate 0.25%
18. Trusteeship Business
Revocation charges (Closure of account) ₹2,500/- + GST
Out of pocket expenses Actuals
Annual Holding certificate ₹1,000/- per certificate + GST
Bank Statement charges ₹100/- + GST per statement
(For 40 entries)
₹300/- + GST per scrip Min ₹500/- + GST
Safe Custody charges
p.a. or part thereof
Standing Instructions ₹100/- + GST for Intra & Inter bank

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 TRANSACTION BANKING PRODUCTS/SERVICES

Description of Service Service Charge

1. CHEQUE COLLECTION/VAN CLEARING

CTS -Cheques ₹0.04 per ₹ 1000 Minimum ₹10/- per

(Clear Funds) - instrument
CTS-Cheques (Unclear Funds) or
Guaranteed Credit (GC) on T+1 basis. GC
₹0.06 per ₹1000 Minimum ₹10/- per
to be carved out from existing Cash Credit
instrument
limit/ by way of lien on Current Account by
concerned Branch.
Outstation Cheque Collection
(on Actual realisation basis)- Clear Funds ₹100/- per instrument
(including Speed Clearing) All locations
Cheques Drawn on SBI ₹ 0.02 / 1000 Min. ₹5 /- per instrument
For cheques deposited ₹150/- per cheque for
with us returned unpaid. cheque amount up to
₹1,00,000/- and
Cheque Return Charges
₹ 250/-per cheque for
deposited for credit of VAN cheque amount more
account: than ₹1,00,000/-
Local Clearing and Outstation
collections – All locations For Cheque drawn on us ₹ 150/- per cheque
and returned due to fault
at customer’s end

2. E-COLLECTION
E-Collection including VAN Collections
(Electronic Collection)
₹3.00 per transaction
Inward RTGS/NEFT/DCT (SBI to SBI
Transfer) All locations

3. CASH COLLECTION
Cash Deposition
(Direct Cash Deposition by Clients/Digi- ₹ 2/1000 Min ₹20/-per transaction.
dealer/VAN-Cash) All locations
Cash Collection - Cash Pick-up by ₹1.25 / ₹1000
Agency/Corporate Digi dealer/VAN-Cash - Plus, Agency Charges at actuals
Pick up) All locations

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 Description of Service Service Charge
4. PHYSICAL MANDATES
Direct Debit- Mandates Mandate Verification ₹12/- per Mandate
On-us (On us)
(Physical/Scanned) Transaction ₹7/- per Transaction
Processing at CMPOC (On us)
Platform Failure Charges ₹250/- per Mandate
NACH Mandates Mandate Verification ₹12/- per Mandate
(Processing at NACH (Off us)
platform of NPCI) Transaction/ ₹7/- per Mandate plus NACH
Off-us Modification/ penalty if any, at actuals.
Cancellation (Off us)
Penalty ₹25/- will be charged to the
presenting client, if any returned
Mandate represents more than
twice for the reasons ‘Account
Closed’, ‘Invalid Account’ and ‘No
such account’.

5. e-MANDATES
e-Mandates Mandate Verification ₹10/- per Mandate
(On-us) (On us)
Transaction ₹4/- per Mandate
(On us)
Failure Charges ₹250/- per Mandate
Penalty ₹25/- will be charged if any client
re-presents a returned Mandate
more than twice for the reasons’
Account Closed’, ‘Invalid
Account’ and ‘No such account’.
Penalty will be applicable only if
the transactions are presented
more than twice by the same
bank.
e-NACH Mandate Verification ₹10/- per Mandate
(New Product) (On & off us)
Transaction ₹4/- per Mandate
(On & off us)
Failure Charges For on -us transaction: ₹250/- per
Mandate
For off-us transaction: NIL
Penalty ₹25/- will be charged if any client
re-presents a returned Mandate
more than twice for the reasons’
Account Closed’, ‘Invalid
Account’ and ‘No such account’.
Penalty will be applicable only if
the transactions are presented
more than twice by the same
bank.
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 Description of Service Service Charge
6. CCPAP
CORPORATE CHEQUE Post Funded – ₹15 per instrument
PAYABLE AT PAR Corporate Cheques PLUS, Courier/Postal Charges at
(CCPAP)- Printing Payable at Par actuals
(CCPAP) – with /
without- A4 advice
Provision of Blank Quantity 5000-10000 Uniform Pricing for any quantity:
CCPAP Stationery to Quantity 10001-15000 ₹10 per instrument
Clients (Remote PLUS, Courier/ Postal Charges
Quantity 15001 and
Printing) at actuals
above
Stop Payment/ Stop Payment/ ₹100/- per instrument maximum
Cancelation of CCPAP Cancelation of CCPAP ₹500/- per instance.
charges

7. e-PAYMENTS
E-Payments RTGS ₹5/- per transaction
NEFT ₹5/- per transaction
DCR (SBI to SBI ₹2/- per transaction
transfer)

8. Liquidity Management (LM)

Liquidity management Sweep & Reverse ₹0.02/1000
Sweep Min. ₹25/- per transaction
Max. ₹1000/- per transaction

Description of Service Service Charge

9. DIVIDEND WARRANT/INTEREST WARRANT/REFUND ORDER OR
REDEMPTION WARRANT (Instrument Types: 14 / 19 / 29)
Paper Instrument Mode No. of Shareholders- ₹6/- per instrument
(DW/DD/MCC) <1 lakh
(Domestic) No. of Shareholders- ₹4/- per instrument
>1 lakh
Electronic Mode No. of Shareholders- ₹3/- per instrument
(RTGS/NEFT/NECS) <1 lakh
(Domestic) No. of Shareholders- ₹1/- per instrument
>1 lakh
DW/IOI (DD)/MCC NA NIL
(Pertaining to DW related)
Cancellation/Revalidation/
Stop

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L. Summary Risk Control Matrix
Sl. Description Description of Data Point Whether the If, Mannual,
No of the Risk the Control Created / control is mitigation
Systems & automated/ measures
Procedures Manual taken
put in place
1 Income Automation of As per extant Every effort A back up
Leakage recovery of circular is being register is to
service instructions. taken for be maintained
charges automation as per
of recovery specimen
of service advised by
charges. Circular No.
NBG/BOD-
2 Excess RFIA & As per extant GB/1/2017-18
Recovery Income circular (Sl.
Leakage instructions. No.1/2017-18)
related Value dated
statements 01.04.2017 for
recording
manual
recovery of
Service
Charges

➢ While every effort is being taken for automation of recovery of service charges
as advised in the ANNEXURE, Operating Units are advised to ensure recovery
of the same when it is not automatically recovered to avoid income leakage.
Operating Units are advised to calculate GST as and when there is a change
and recover correct amount of service charges accordingly.

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SPECIMEN FOR RECORDING MANUAL RECOVERY OF SERVICE CHARGES

PART - I
CHARGES RECOVERED MANUALLY

Details of Amount Initials

S. No. Date Account No. Journal no.
Transaction recovered Associate Officer

PART – II
DETAILS OF SHORT CHARGES BY CBS, DIFFERENCE RECOVERED MANUALLY

Service
Initials
Account Details of Charges Charges Amount Journal
S. No. Date
No. Transaction recovered applicable recovered no.
Associate Officer
in CBS

PART – III
REFUND OF EXCESS CHARGES LEVIED IN CBS

Service
Initials
Account Details of Charges Charges Amount Journal
S. No. Date
No. Transaction recovered applicable refunded no.
Associate Officer
in CBS

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