Please ensure you have read this document prior to your departure

WE HOPE YOURE LOOKING FORWARD TO TOUR!!

If you have any questions with regards to tour please contact your Group Leader

COACH GROUPS
You must ensure you are at the pick up point 30 minutes prior to departure! Your Group Leader will have your travel e-ticket but please ensure you have proof of identity so you can be verified against the coach list. Luggage Please be sensible when packing for tour. You only need four or five outfits (check the itinerary for fancy dress themes), your playing kit for your sport and some materials for maintaining reasonable levels of hygiene. Coaches will only accept ONE item of SOFT luggage (No Hard suitcases) weighing no more than 20Kg onto the coach per passenger so please ensure you pack appropriately. Sports and playing equipment should be stored underneath the vehicle. You only want a small amount hand luggage on board the coach as they can become very small places when you are on them for a long period of time Coach Rules Drinking and Smoking is strictly prohibited when you travel. Dover police have the right to refuse entry onto the ferry or channel tunnel. Inappropriate behaviour may result in being ejected from the coach. This also includes wearing tour tops with Obscene language these are BANNED on board the ferry and channel Tunnel British Transport rules state that alcohol is prohibited on all coach journeys. The Dover police do stop and search buses for alcohol. Last year a group were removed from the bus because they had been consuming alcohol and were unable to attend tour. The police do these checks and we cannot assist you if they are unhappy with your group. If you ignore these rules or antagonise the drivers- you risk your entire group being ejected from the vehicle. We take passenger safety very seriously. Remember you need to use the toilet all the way to Salou, so if you fill the tank (which is not unlimited) before you arrive in Dover- you will have a very uncomfortable journey indeed. On the Ferry After a few serious incidents last year involving members of the public being offended/intimidated/ assaulted by University Students en route to uni sports tours on the ferries, it is very, very important you inform your group that their behaviour in the waiting lanes and most importantly aboard the vessel must be appropriate and considerate of other passengers and mindful of marine safety regulations.

COACH GROUPS
The Port Police and the Ferry Operators will be watching you- and any groups who are behaving in a dangerous, inconsiderate or overly boisterous, will be ejected from the port and refused a crossing. If this happens we CANNOT find you an alternative crossing and your tour will end at this point! YOU HAVE BEEN WARNED!!! Stop 24 Services If you have chosen the Stop 24 Services please ensure you arrive with plenty of time and you are aware of your specified coach number (Ask your group leader). If you are not at these services on time the coach will NOT wait for you. Coach Sharing There is a very strong possibility you could end up sharing your coach with another university. It is also possible your group could be split over more than one vehicle with slightly different departure times (please ask your group leader). Make friends with your fellow passengers, be nice to each other and dont argue about which episode of Star Wars everyone should watch first. Youll see from your travel document who youre sharing with and how many there are - so please be smart and leave them a block of seats together.

FLIGHT GROUPS
You must be at the airport at least two hours before your flight departs. Luggage Ensure you have double checked your baggage allowance for your designated airline. This should be stated on your flight e-ticket and confirmation email. Transfer If you have booked a transfer from the airport to resort, please present your transfer e-ticket to the driver when you arrive.

PASSPORTS
All Passengers, regardless of whether you are travelling by coach or Aeroplane, must be travelling with a valid passport in their hand luggage Passports will be collected upon at check in and kept in the hotel Safe.

INSURANCE
If you have NOT purchased your travel insurance through ILOVETOUR please ensure you have the relevant travel insurance documents with you from your alternative provider. If you HAVE purchased your travel insurance through us please find below the relevant numbers associated to your policy. Medical assistance: +44(0) 845 271 4472 (24hr) or +44(0) 203 060 9671 (24hr) For Legal expenses call +44(0) 870350 5716 (24hr). All other claims please call +44(0) 870 241 6927. Your Policy number is: SL9 1974427 We also advise you travel with an European Health Card (replacement of the E111). These are available from post offices. CHECK IN / CHECK OUT Festival hotel reps will be on hand to assist you with this process. These same reps will be staying at your hotel and will be your first point of contact should you have any issues with your hotel. Having travelled for 24 plus hours the last thing anyone wants is a complicated check in so the best way to avoid any problems is to plan ahead. Please be patient as many students will be checking in at similar times and it may be busy. A copy of your passenger list will be checked against passports/rooming allocation lists at check in so please ensure any name changes are made prior to your departure otherwise you could incur a charge. As people know who they are staying with, all passengers will have to provide their passport (satisfying local government regulations) for the hotel reception. A 40 Euro damage deposit per passenger will be collected in at check inplease ensure you have handed this to your group leader prior to check in. This will be returned to you at check out (dependent on any damage made). International check out time is 10.30. However, keep an eye on scheduled CHECK OUT and your scheduled DEPARTURE time. These will be advertised and confirmed on the hotel notice boards.

GROUP LEADER
It is compulsory that group leaders attend the Group Leader Welcome Meeting at the designated time in their allocated hotel. Reps will be able to advise you when and where the group leader welcome meeting will be held. You can collect your teams wristbands and T-shirts at the Group Leader Meeting. When you arrive at your hotel please ensure you have your accommodation e-ticket and a COMPLETED rooming allocation list. ILOVETOUR will not be able to check you in without these documents. Please ensure you have collected all damage deposits in. It is a good idea to collate these in before you depart/on the coach put them in a name envelope with you Group, sport and number of passengers.

WRISTBANDS
The wristband you will be given will represent the specific hotel you will be staying in. It will also allow entrance to our sports venues and the designated ILOVETOUR bars and clubs. If you lose your wristband come with your passport and group leader to the resort office with 25 Euros for a new one. If your wristband is broken please keep your old one and you will be able to exchange it for a new one with one of your Reps.

FANCY DRESS
Face paint and Body paint is STRICTLY PROHIBITED. Ensure that your fancy dress and outfits are appropriate and be respectful to the public with regards to your outfits. You may not be allowed to leave your hotel or gain entry into our bars and clubs if your outfit is offensive. Police may arrest you if you are not wearing appropriate clothing including a top and appropriate bottoms. If youre still stuck for the ILOVETOUR fancy dress themes, then fear not.... the Fancy Dress crew have are kindly offering a discount off anything from their website by simply entering the following promotional code: TOUR during checkout.

SPORTS TRANSFERS
Please arrive 10 minutes before your transfer is due to depart. If you miss your transfer then the coach will leave without you. Sports Transfers will pick you up outside your hotel at the time stated on the posters in your accommodation. If you are unsure please ask your Rep. If you are participating in a Beach Sport please make your own way down to the beach from your hotel.

EMERGENCY CONTACTS
Should you have an emergency out in resort please use the following contact procedure. ILT Hotel Rep ILT Office number (between the hours of 08.00 and 19.00) 0800 032 8550 24 Hour Emergency Duty office number (LUTONwristband) 01582 644 100 Emergency numbers Spain: Ambulance/ Emergency Service 112 Police 091 Local 092

ALCOHOL AND BEHAVIOUR

Even though it may be tempting, dont overdo the drink just because you are away on tour. Ensure that you know your limit when it comes to Alcohol. You will not be allowed to carry your own alcohol into the hotel, therefore please dont buy crates and crates of continental booze en route because youll only have to leave it all outside the hotel or throw it away! It is against the law to drink in public areas, on the beach and on the streets. If you are found doing so you may be fined a minimum of 300 Euros. Please respect the locals in the resort and wear respectable clothing at all. You must be fully clothed when leaving the hotel and in public areas and always wear an appropriate top and bottoms. Please note: ILOVETOUR.co.uk are members of TourWatch. This means that we endorse the principals of Responsible Touring and support the TourWatch policy of banned from one, banned from all. www.TourWAtch.org

DAMAGE
Each student is required to pay a 40 Euros damage deposit upon arrival. We request that a damage inventory is done per room a signed copy must be returned to your hotel Rep by 18.00. This will ensure you are not charged for anything that is not your fault. If it is not submitted you will be liable for any damage found in this room. Every year students are charged thousands of Euros for damage that is caused on Tour, below is a list of costs that you could be charged if damage is incurred. Bath Towel 50 Euros Hand Towel 50 Euros Bed Sheets 40 Euros Blanket 80 Euros Valence Sheet 100 Euros Bed Base 100 Euros Windows 100 Euros Mattress 150 Euros Curtain Rail 60 Euros Bed Legs 150 Euros Bedside Table 150 Euros Cupboard Door 200 Euros Terrace Table 60 Euros Terrace Chair 40 Euros Room Dcor (ie. Paintings) 100 Euros Deep Cleaning 150 Euros Doors 200 Euros Pillow 40 Euros Curtains 150 Euros Lamps 100 Euros