Impact of Artificial Intelligence on Work

Sheenam
Sourav Sinha Shristi Sinha Bobbinpreet kaur Department of Computer
Department of Computer Department of Computer Department of Computer
2023 7th International Conference on Electronics, Materials Engineering & Nano-Technology (IEMENTech) | 979-8-3503-0551-7/23/$31.00 ©2023 IEEE | DOI: 10.1109/IEMENTech60402.2023.10423502

Science and Engineering

Science and Engineering Science and Engineering Science and Engineering Chandigarh University
Chandigarh University Chandigarh University Chandigarh University Mohali-140413
Mohali-140413 Mohali-140413 Mohali-140413 [email protected]
[email protected] [email protected] [email protected]

Abstract — In today’s world the emergence of interest and concern for policymakers, businesses,
artificial intelligence (AI) will result in a And workers alike. Due to the result of continuous
transformation of characteristics of employment. advancement and increasing complexity of artificial
Due to the Advancement in this sector which has intelligence, there is an immense potential for a
enabled new forms of automation and increased complete overhaul in various phases of work. This
efficiency, it will result in creating concerns includes the transformation of different things like
about job displacement, inequality, and the job design, work processes, employment
potential loss of human jobs to machines. The relationships, and even the fundamental essence of
study related to the effects of artificial work.
intelligence (AI) on employment. It will result in The main agenda of this document is to make
highlighting the best possible advantages and people aware about the influence of artificial
obstacles linked to this advanced technology like intelligence on labor and offer a thorough
artificial intelligence .This paper reviews the knowledge of the best possible advantages and
current research on the topic and shows findings difficulties linked to this kind of advanced
from a survey of workers in other industries. technology. Paper will also review the already
According to the survey, we are successfully able existing literature on the topic, including both
to find employees who acknowledge the possible empirical studies and theoretical perspectives
advantages of AI. However, they also express about the papers, and will draw upon the results of
concerns regarding its effects on employment a survey of workers in various industries to
stability and its capability to worsen prevalent provide deep insights into workers' attitudes and
discrepancies. This paper concludes by view towards AI.
promoting policy recommendations for Furthermore, this paper also explores the Game-
addressing the problems associated with AI and Changing potential of AI across diverse sectors,
ensuring that this technology is Adapted. such as healthcare, finance, manufacturing, and
customer service. By Exploiting machine learning
Keywords: - artificial intelligence (AI), work, algorithms and natural language processing, AI
automation, efficiency, productivity, job systems have the capability to revolutionize
displacement, discrepancies. medical diagnostics, facilitate personalized
financial advice, streamline manufacturing
I. INTRODUCTION operations, and deliver enhanced customer
The world of employment is experiencing a rapid experiences. These advancements in the field of
transformation due to the advancements in Artificial artificial intelligence not only improve operational
Intelligence (AI). AI has the ability to automate efficiency but also have the potential and the
routine work and repetitive tasks, AI is providing a capability to save lives, optimize resource
platform to companies so that they can increase allocation, and revolutionize customer interactions,
productivity and efficiency with a reduced cost. ultimately leading to societal benefits.
However, the adoption of AI in industry also raises The paper will be organized as follows. The first
a kind of concern about the impact on the section will provide a brief overview of the
workforce, including job displacement, skills concept of AI and its historical development
obsolescence, and income issues. concept. The second section will review the
existing literature on the topic i.e. impact of AI on
The impact of AI on work is one of the great
work, including studies on job displacement, the
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changing nature of work, and the potential for AI to aggravate existing inequalities.
integral part and essential part of the modern-day
II. HISTORY workplace, enhancing productivity, efficiency, and
Artificial Intelligence (AI) boasts a diverse catalog accuracy. The history of AI in the workplace dates
originating from the 1950s, during this year the back to the 1950s when the first AI-powered
United States of America witnessed and machines with improved functionality were created
experienced the establishment of its inaugural AI and deployed. The first AI-powered computer with
research laboratories and its massive growth in the the name the IBM 701, was developed in 1952.
upcoming year. The early years of AI research were However, in the 1960s and 1970s AI technology
represented by a great deal of optimism, with many started to capture the workplace market and
researchers and scientists believing that machines become more widely used in the workplace.
and technology would soon be capable of executing
In the 1980s, expert systems were brought and
and implementing an extensive array of duties once
introduced in the market. After this AI technology
considered the sole Jurisdiction of human
will result in reaching to new heights. One of the
individuals. However, progress and growth in AI
most preferred applications is Enabling businesses
development was slow in the early years when it
to automate complex tasks such as product
was introduced, but after that with early
development, customer service, and financial
experiments yielding limited results. This situation
analysis. The main and most promising use of
led to what is now known as the "AI winter" of the
expert systems in the workplace resulted in
1970s and in 1980s, where interest in AI research
increased efficiency, accuracy, and cost savings.
results in declined motion due to the lack of
During the 1990s, we noticed a significant
progress and continuous research and the high cost
advancement in the field of machine learning
of research. During the 1990s, there was a
algorithms, this will result in allowing machines to
reawakening in AI research as machine learning
acquire knowledge from the given data and
algorithms and its theory and neural networks
enhance their capabilities to predict results
gained significant development. These
progressively. This kind of advancement in
breakthroughs allowed machines and its algorithms
artificial intelligence (AI) technology promotes the
to learn and adapt to new situations and the
unlocked novel prospects for enterprises to
experience, making them more flexible and
facilitate AI in various domains, including but not
adaptable towards the new technology. In recent
limited to image identification, processing human
years, advances in AI are determined by the
language, and making predictions based on data
availability of large amounts of data and the
analysis. In the 21st century, AI has become the
development of heavily powered computing
most essential part of the workplace, it also
technologies. This has led to the creation of new AI
transforms the way businesses operate in today's
applications which are recently introduced, such as
scenario .AI-driven solutions are currently used and
voice recognition systems, natural language
deployed across a diverse array of functions, like
processing, and computer vision. The impact of AI
customer support, fraud identification, stock
on work has been significantly seen in today's
control, image detection,CCTV footage analysis,
world, In today's world being automated and new
video analysis, result or outcome prediction. due to
types of work are being emerged. Although
the large variety of applications it promoted the
artificial intelligence (AI) has resulted in enhanced
streamlining of the supply chain. In recent days AI
output, it will result in rise to worries like
has enabled businesses and it trains businesses in
unemployment and social disparities. These kinds
such a way that it will automatically make data-
of concerns led to policies that promote AI
driven decisions, improve productivity, and
development and it also ensured that the benefits of
enhance the customer experience. Some experts of
this kind of technology are shared more widely
the AI industry proposed and predicted that AI will
across the globe. Overall, the history of AI is one
replace human workers in many industries, which
of uninterrupted advancement, with constant
will result in widespread unemployment. On the
advancement and rapid growth in technology and
contrary, there are those who contend that AI's
its application. As AI continues to evolve and
emergence will give rise to fresh employment
mature rapidly, it is more likely to play a
prospects, specifically within domains which suit
significant role in shaping the future of work and
this AI industry like data science, machine learning,
society. Artificial intelligence (AI) results in
and AI advancement.
revolutionizing the way people will think to work
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depicts that this technology has come a long way the organization experience when deploying the AI
since its early days. Today, AI is an essential tool technologies in the workplace. Advancement in AI
for businesses which are looking to improve technology will result in investigating potential and
productivity, efficiency, and accuracy with ethical concerns, such as data privacy, algorithm
minimum workforce. bias, and the impact on job security. Additionally,
the objective will address the necessity for proper
III. ADVANTAGES OF AI regulations and guidelines to ensure responsible
Cost Savings: By using the features of AI we can and ethical AI applications and its outcomes.
automate tasks that were previously done by 4. Investigating the future implications of AI in the
humans. AI can help to reduce labor costs and workplace: The objective written above aims to
improve overall productivity. In addition, AI can analyze the long-term consequences of AI adoption
help businesses and organizations by saving money and advancement in the workplace. It will promote
by optimizing processes, reducing waste, and the emerging trends and technologies related to this
improving decision-making capabilities. artificial intelligence field, such as natural language
Enhanced Safety: Artificial Intelligence (AI) has processing, robotics, and cognitive computing, and
the potential and the capability to enhance safety their potential impact on work processes,
across various sectors like transportation, collaboration, and decision-making. This objective
manufacturing, and construction. By using the AI will also promote and inculcate the socio- economic
we can see the utilization of self-driving vehicles to consequences of widespread AI adoption, including
minimize road accidents, alongside AI-driven the potential and vital effects on employment rates
robots capable of executing the tasks within and income distribution tasks.
hazardous settings. 5. By accomplishing these kinds of objectives, the
present study also aims to deliver a global
Overall, AI has many sets of advantages that can
comprehension of the significance of artificial
help businesses and industries which are shifting
intelligence (AI) within the professional and social
towards AI to become more efficient, cost-
environment. It will examine the far-reaching
effective, and customer-focused. The primary areas
impacts of AI. It also promotes the potential of AI
of interest for this study include the following
to facilitate the amount of significant changes
aims:-
required.
1. Evaluating the influence of artificial
intelligence on efficiency: This objective involves
examining how AI technologies, such as
automation, machine learning algorithms, and
predictive analytics, have promoted productivity
levels in different workplace environments. It will
explore how AI tools streamline repetitive tasks,
optimize workflows, and it also inculcate and
promote their employees to focus on higher-value
and more important activities.
2. Analyzing the influence of AI on job roles and
skill requirements: This objective aims to
investigate the importance of AI. AI capabilities
have reshaped job roles and skill requirements
within organizations. It will explore the evolving
and developing nature of work and identify the new
skills and proficiencies that employees need to
adapt to this AI-driven work environment. The
objective will also think about the possible
replacement of certain job roles and responsibilities
and emergence of new AI related roles.
3. Examining the challenges and ethical
Fig 1. Revenue increased from AI Adoption
considerations associated with AI implementation:
This objective focuses on Analyzing and evaluating
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 IV. LIMITATIONS OF AI
In conclusion, we can say that AI has many
Artificial intelligence (AI) has made significant limitations and disadvantages that must be
progress in recent years and its growth results in considered and addressed in order to ensure its
revolutionizing industries such as healthcare, responsible use by the people. In today's scenario
finance, transportation, and education. However, we have seen increasing presence of AI in our
despite its many benefits, AI also has some everyday existence and also in our daily tasks, it
limitations that must be addressed in order to ensure becomes crucial to grasp and address these
its responsible and ethical use. In this article, we limitations in order to handle and unleash the
will explore and elaborate some of the major complete potential of this technology.
limitations of AI.
V. RECOMMENDATIONS
1. Limited Understanding of Context:-One of the
main limitations is its contextual awareness The Indian government has established a mission
constraints. In today's world AI models are trained called Inter- Ministerial National Artificial
on a specific dataset and cannot always generalize Intelligence Mission, its main motto is to serve as
well to new situations. They lack the ability to
the primary agency responsible for handling all AI-
understand the actual context in which a problem
occurs and making it challenging to create effective related activities in the country. The mission
and actual solutions that work across different focuses on the following areas which must be
domains. addressed:-
2. Bias:-Another significant limitation of AI is
We have to make a proper roadmap to establish a
bias.AI systems have the potential and capabilities
to exhibit bias as a result of the training data they proper Coordination with various ministries to
receive. To illustrate the bias, when a dataset supervise and handle AI applications and ensure
incorporates biased information about a particular their reliability. To fully harness the potential of AI
issue, the AI model assimilates and perpetuates that in the workplace, it is important and essential for
bias within its decision-making. organizations to adopt a strategic approach so that
3. Lack of Creativity: - AI models can perform
we can continue with a predefined strategy . Here
many tasks better than humans with more accuracy
and by consuming less time, such as analyzing are some recommendations:-
large amounts of data quickly and accurately. 1. Invest in AI infrastructure: Organizations should
Nevertheless, their cognitive and mental capacity commit their resources to establish a durable AI
falls short when it comes to generating innovative
framework encompassing high-performance
ideas or devising original approaches to handle
challenges. This is because they operate within a hardware, proficient data storage capacities, and
predefined set of rules and limited set of data and versatile computing resources.
cannot think outside of those rules.
2. Embrace automation: Organizations need to
4. Security Risks:-AI systems are vulnerable to
security risks, just like any other computer system identify tasks and procedures that are suitable for
so it is our responsibility to use this kind of automation through AI. By optimizing repetitive
technology in a more secure way. Hackers can and tiresome tasks, employees can devote their
exploit vulnerabilities in AI systems to gain access efforts towards more innovative,valuable and
to sensitive and essential information or to advantageous assignments.
manipulate and alter the system's behavior for
malicious purposes. 3. Augment human intelligence: Promoting and
5. Limited Explain ability:- AI models can be supporting a collaborative approach within
difficult to understand for the person who has organizations is essential, whereby AI systems work
several years of experience in this industry ,who are together with employees to enhance and support
even experts in the field. This is because they use
decision-making and foster effective problem-
complex algorithms ,which are very difficult to
understand and decision-making processes that can solving.In addition to these efforts, it is essential to:
be challenging to interpret. As a result, it can be ● Construct a digital repository to compile
challenging for the newcomers to explain why an
AI model made a particular decision, which can industry-agnostic data for upcoming businesses.
lead to mistrust and about the technology. ● Founded a Bureau of Indian Standard to establish
6. Dependence on Data Quality:- The efficacy of internationally acceptable AI criteria.
AI models depends on the quality of the data
utilized for their training and extraction . In the case ● Establish an AI dispute resolution authority
of a deficient or imprecise form of data, the AI which comes under the ministry
model will not be able to make predictions.
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 VI. CONCLUSION revolutionized various industries, transforming the
way we work and enhancing productivity in
In this paper, we have explored the best possible
unprecedented and unparalleled ways. Throughout
points related to the topic impact of AI on work and
this research paper, we have explored several
have found that the technology is continuously
crucial aspects that highlight the significance and
changing the nature of work, the skills required for
importance of AI in the workplace.
jobs, and the job market itself. The introduction of
AI has led to a significant growth in automation of Firstly, AI has greatly improved
many tasks, which promotes increased productivity efficiency,productivity and accuracy in tasks that
and efficiency. AI is also changing the way we were once time-consuming,hectic and more prone
think about work. Due to the advancement of AI our to human error. Intelligent automation systems that
work is becoming more fluid and dynamic. We were once powered by AI algorithms support
expect Workers to be adaptable and flexible streamlined repetitive processes. AI algorithms have
towards these kinds of technology, as new revolutionized and changed routine tasks, enabling
technologies emerge and old ones become obsolete. employees to dedicate their efforts towards intricate
Due to the rise and advancement of AI in the future and forward thinking pursuits.
it may result in concerns about job loss,But we can't Secondly, AI has enabled the analysis of massive
deny the fact that AI is creating new opportunities amounts of organized and unorganized form of data
in emerging fields such as data science, machine at an unprecedented speed, providing valuable
learning, robotics and many more. insights and predictive capabilities. Machine
learning algorithms are designed in such away that
it can easily identify patterns, detect anomalies, and
make data- driven recommendations, empowering
businesses to make informed and accurate
decisions. This data-driven approach enhances and
promotes operational efficiency, optimizes resource
allocation, and it also facilitates the development of
innovative strategies and decisions.

In conclusion, the importance of AI in work is

unquestionable,undeniable and undisputable. Its
revolutionary potential and capacity, from
automating routine tasks to enabling data-guided
decision-making and creating new job
opportunities, makes AI an invaluable asset in the
modern workplace.

Fig 2. Firms and workers with AI adoption

In conclusion, AI is having a significant impact on

work, and it is changing the nature of work itself.
While there are concerns about job loss, there are
also opportunities for workers who possess the
skills needed to thrive in the new job market. With
the ongoing evolution and enhancement of AI, it
becomes complex for employees to stay updated
with cutting-edge technologies and acquire the
necessary competence to maintain their professional
significance.

Ultimately, the importance of Artificial Intelligence

Fig 3. Firms not taken Keysteps towards AI
(AI) in the realm and domain of work cannot be
emphasized enough and overrated. The rapid and
progressive advancements in AI technology have
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