SV Packaging Pvt ltd is aligned with ISO 9001:2015, which is widely used in industries.

Quality Manual
Company Name: SV Packaging Pvt ltd
Document Title: Industrial Quality Manual
Document Number: QM-001
Revision: 0
Date: ( )
Approved By:

Vishal Choudhary,

Director

Table of Contents

1. Introduction
2. Scope
3. Normative References
4. Terms and Definitions
5. Context of the Organization
6. Leadership
7. Planning
8. Support
9. Operation
10. Performance Evaluation
11. Improvement
12. Document Control
1. Introduction

This Quality Manual outlines the quality management system (QMS) of SV Packaging Pvt ltd,
which ensures consistent quality in the design, manufacture, and delivery of our services to meet
customer/ manufacturer and regulatory requirements. The quality manual is made in such a way
that it tackles quality breach rather than products left in hands of negotiations.The manual is
short but covers all important aspects of manufacturing to dispatch.

2. Scope ?

This QM applies to all operations as well as executed products [site address or locations]
involved in packaging.SV packaging pvt ltd offers service of quality department to it’s
customers. Quality is non negotiable in SV Packaging pvt ltd.SV packaging pvt ltd adhere to all
legal aspects therefore no chance of quality theft.

3. Normative References

 ISO 9001:2015 Quality Management System – Requirements

 Customer/ manufacturer-specific requirements
 Industry regulatory requirements

4. Terms and Definitions

Terms used in this manual are in accordance with ISO 9001:2015 and industry-specific
standards. In a Quality Manual, the Terms and Definitions section ensures clarity and
consistency by defining key terminology used within the Quality Management System (QMS).
This section helps employees, auditors, and stakeholders interpret the manual and related
procedures accurately.

Here are common terms and definitions typically included in a Quality Manual, especially one
aligned with ISO 9001:2015:

1. Quality
Degree to which a set of measurement fulfill requirements.

2. Quality Management System (QMS)

A system that outlines policies, processes, and procedures required for planning and execution in
the core business area of the organization.
3. Customer Satisfaction
Customer’s perception of the degree to which their requirements have been met.

4. Continual Improvement
Improved recurring activity to enhance performance.

5. Nonconformity
Non-fulfillment of a requirement.

6. Corrective Action
Action to eliminate the cause of a nonconformity and prevent recurrence.

7. Preventive Action
Action to eliminate the cause of a potential nonconformity or undesirable situation.

8. Process
A set of interrelated or interacting activities that use inputs to deliver an intended result.

9. Procedure
A specified way to carry out an activity or a process.

10. Documented Information

Information required to be controlled and maintained by the organization, in any medium and
format.

11. Interested Parties

Individuals or organizations that can affect, be affected by, or perceive themselves to be affected
by a decision or activity (e.g., customers, suppliers, regulators).

12. Audit
A systematic, independent, and documented process for obtaining evidence and evaluating it in
an unbiased way.

13. Risk
Effect of uncertainty on objectives.

5. Context of the Organization

5.1 Understanding the organization and its context

This involves identifying external and internal issues that are relevant to the
organization’s strategic direction and ability to achieve the intended results
of the QMS.
Examples:

External issues: Market trends, regulations, competition, economic

conditions, customer expectations.Internal issues: Organizational structure,
company culture, resource availability, staff competency, infrastructure.

ABC Manufacturing Ltd. operates in a highly competitive automotive parts

industry, where customer satisfaction, regulatory compliance, and on-time
delivery are critical. Internal factors such as skilled workforce, advanced
machinery, and a commitment to continual improvement support our QMS
objectives. Externally, the organization is influenced by evolving customer
demands, technological advancements, and environmental regulations. We
have identified key interested parties—including customers, employees,
suppliers, and regulatory bodies—and regularly monitor their expectations.
This context shapes the scope and direction of our QMS."

5.2 Needs and expectations of interested companies

 Stakeholders include customers, suppliers, regulatory bodies, and

employees.

5.3 Determining the scope of the QMS

 Based on strategic direction, manufacture and compliance needs.

5.4 Quality Management System and its processes

 Error free products by use of core and support processes with

interdependencies.

6. Leadership
6.1 Leadership and commitment

 Top management along with other employees is fully committed to the

QMS.
6.2 Quality policy

 “We are committed to deliver consistent quality, meet customer

expectations, and continuously improving our processes with
innovation.”

6.3 Organizational roles, responsibilities, and authorities

 Defined in organizational chart and job descriptions.

7. Planning
7.1 Actions to address risks and opportunities

 Risk-based thinking integrated into planning, executive and operations.

7.2 Quality objectives and planning

 Measurable objectives reviewed regularly.

7.3 Planning of changes

 Changes managed to maintain QMS integrity.

8. Support
8.1 Resources

 Adequate machinery, infrastructure, and environment.

8.2 Competence

 Training and competence evaluation program.

8.3 Awareness

 Employees aware of their contribution to quality.

8.4 Communication

 Internal and external communication methods.

8.5 Documented Information

 Document control procedures in place.

9. Operation
9.1 Operational planning and control

 Process maps, standard operating procedures (SOPs) along with work

culture.

9.2 Requirements for products and services

 Determining customer needs, contracts, and specifications.

9.3 Design and development ?

 [If applicable] Design control process.

9.4 Control of externally provided processes/products/services

 Supplier evaluation and re-evaluation process.

9.5 Production and service provision?

 Process control, work instructions, equipment maintenance.

9.6 Release of products and services

 Inspection and testing procedures.

9.7 Control of nonconforming outputs

 Identification and handling of nonconforming products.

10. Performance Evaluation
10.1 Monitoring, measurement, analysis, and evaluation

 KPIs tracked across processes.

10.2 Internal audit

 Audit schedule, procedure, and reporting.

10.3 Management review

 Quarterly review of QMS effectiveness.

11. Improvement
11.1 Nonconformity and corrective action

 Root cause analysis and implementation of corrective actions.

11.2 Continual improvement

 Continuous process evaluation and improvement culture.

12. Document Control

 All documents are controlled and accessible per Document Control

Procedure (DCP-01). Revisions are tracked and reviewed.

add flowcharts, appendices, or SOPs.