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Resume Shamoon Abdullah

Mr. Shamoon Abdullah is a motivated individual with a BBA in Aviation Management and currently pursuing an MBA in International Business, aiming to transition into the aviation industry. He has five years of experience managing a supermarket, where he improved customer retention by 15% and achieved a 95% customer satisfaction rating. His skills include customer service, safety protocols, operations management, and team leadership, complemented by fluency in multiple languages.

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17 views1 page

Resume Shamoon Abdullah

Mr. Shamoon Abdullah is a motivated individual with a BBA in Aviation Management and currently pursuing an MBA in International Business, aiming to transition into the aviation industry. He has five years of experience managing a supermarket, where he improved customer retention by 15% and achieved a 95% customer satisfaction rating. His skills include customer service, safety protocols, operations management, and team leadership, complemented by fluency in multiple languages.

Uploaded by

shamoonabdullah94
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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Mr.

Shamoon Abdullah
[email protected]
+91-8475049343
India, U.P, Aligarh
Pincode: 202122

SUMMARY

Highly motivated and customer-centric individual with a BBA in Aviation Management and currently pursuing an MBA in
International Business. Proven ability to manage operations, provide exceptional customer service, and maintain a safe and
organized environment, demonstrated through five years of experience managing a supermarket. Eager to apply these skills in
Aviation industry roles, contributing to passenger safety and comfort while delivering a premium travel experience.

EXPERIENCE

Head of Business development and Operations

2020-present
Supermarket
Aligarh, Uttarpradesh

●​ Managed daily operations, including inventory control, staff scheduling, and customer service, resulting in a 15% increase in
customer retention over two years.
●​ Ensured a safe and clean environment for customers and staff, adhering to all safety regulations and protocols, leading to a
0% incident rate related to safety violations.
●​ Resolved customer complaints and issues efficiently and professionally, achieving a 95% customer satisfaction rating based
on feedback surveys.
●​ Trained and supervised a team of 10+ employees, improving team productivity by 10% through effective training programs
and performance management.
●​ Managed budgets and expenses, consistently achieving monthly sales targets and minimizing operational costs by 5%.

SKILLS
●​ Customer Service: Passenger comfort, Customer satisfaction, Complaint resolution, Customer retention.
●​ Safety: Safety regulations, Safety protocols, Emergency procedures, First aid.
●​ Communication: Excellent interpersonal skills, Clear and concise communication, Active listening.
●​ Operations: Inventory management, Staff scheduling, Budget management, Operational efficiency.
●​ Teamwork: Team leadership, Collaboration, Training and supervision.
●​ Adaptability: Flexible scheduling, Handling stressful situations, Multicultural awareness.
●​ Problem-solving: Conflict resolution, Decision-making, Critical thinking.
●​ Languages: English (Fluent), Hindi (Native), urdu (Fluent), French (intermediate)
●​ Software: POS systems, Inventory management software, marg POS software.

EDUCATION

Master of Business Administration (MBA) in International business


2023-2025
Glocal university
Sharanpur, Uttarakhand, India

Bachelor in Business Administration (BBA) in Aviation Management


2019-2023
Galgotias University
Greater Noida, Uttar Pradesh, India

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