Melinda Mangabay 2900 Mary Ann Ln #104 Bay Point Ca 94565
[email protected]
(510) 331-4482
Summary: To obtain a customer support position with your company in which I can integrate
and apply my knowledge, and skills that follows the mission of your company.
NewULife Inc.
Team Lead FSS Specialist 08/2018- Present
MLM Support specialist; work closely with the district manager Supervise and manage day-
today Phone Support, Serve members making sure they feel valued, resolve complex
escalation and billing issues as well for BBB complaints.
• Develop a strategy that the team members can use to better reach a project’s
goal. Empowering and Mentoring Agents.
• Assign tasks to team members.
• Determine the completion timeline and monitor progress to keep the project on
track and on schedule.
• Communicate clear instructions to team members.
• Manage the flow of day-to-day operations.
• Create and distribute reports to update the company on the team’s progress.
• Motivates and drives performance within a group. Utilize their expertise, influence,
and/or creativeness to formulate an effective team.
The Appliance Repair Doctor Collections Specialist 05/2017- 02/2018
Process invoices; work closely with CEO and dispatch manager through pipeline process for
Residential, Warranty and Property Management Companies. Converse tightly with service
techs of appt, service, and parts. Take Inbound-outbound calls collecting on past due accounts,
collect payments and process legal support.
Contra Costa County EHSD Eligibility Worker 1 07/2016 - 01/2017
Answer in bound CalFresh calls public assistance to obtain financial and other eligibility data.
Data research and perform eICT transferring counties submission and card replacement.
Entering participant's biographical data into the computer system; reviews computer generated
data reports to verify and ensure data entered is accurate. Assists applicants or participants
with case status and eligibility, order EBT cards, port transfers to different counties, and calls
counties to see if participants' transfers were complete.
SBGA Merchant Services Business Merchant Advisor 10/2015 - 01/2016
High volume outbound calling, set appointments for Regional Rep to propose credit card EMV
replacement terminals and how merchants can lower their rates, Heavy research and data entry.
Direct Surety Underwriter Assistant 01/2015 - 08/2015
High volume outbound calling, set appointments for underwriters to contact and propose
business bonds to contractors to secure their business. Heavy data entry and research.
Tactical Telesolutions Inc Business Development Assoc 01/2011- 10/2014
Administrative and Customer Service- In-outbound business to business sales. Making initial
contact for business interest of potential clients. Assist in the sales process, meet deadlines
which includes problem solving. Assist in various campaigns and registration programs for
medical reimbursement and diabetes programs with Healthy kids and SFHP. Heavy data entry,
online research and developing relationships even in negative situations.
Bay Area Digestive Health Referral Coordinator 02/2010-11/2010
Referral and Authorization, consult with nurse reviewers for medical insurance for clinical
evaluation and determination approval. Perform accurate and timely data entry. Submit requests
online and by phone for prior-authorizations of benefits and eligibility for office visits, surgical
procedures and medications. Conduct research to determine correct provider and member
information. Create and submit new online member files. Assist billing as needed Organize,
track and monitor patient follow up appointments. I also provided coverage for the medical
records department, including phone relief and scheduling patients as necessary.
Respiratory Response Dispatcher 04/2008-01/2010
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking
messages, or scheduling appointments. Direct Therapist to specific destinations. Schedule
appointments and maintain and update appointment calendars. Hear and resolve complaints
from customers or the public. File and maintain records.
RainMaker Systems
Business Development Assoc 02/2006-04/2008
Monitor and support small & large cap size campaigns. Place outbound business to business
sales calls, making the initial contact for business interest of various products. I handled large
accounts under higher education, State and Federal Government agencies. Nurture pipeline and
meet quotas of qualified leads. Ability to advise and counsel clients in a friendly consultative
manner.
Computer Skills: Microsoft Word, Direct Scale, Freedom, Excel, Quickbooks, Sales Force,
Square, AG International, Digi Pay Solutions, Slack, RingCentral, TIN Check
