PARUL KUMARI
HR Executive and Operations Specialist
Bangalore, India |
[email protected] | +91-9838741054 | LinkedIn
PROFESSIONAL SUMMARY
7 Years of HR Expertise || Operations || Administration
Results-driven Virtual Assistant with 7 years of experience in providing administrative support to
businesses, managing operational tasks, and ensuring seamless day-to-day operations. Proven track
record of driving efficiency, enhancing customer experience, and fostering strong relationships with
clients and stakeholders. Skilled in CRM management, e-commerce optimization, Excel reporting, and
research.
SKILLSET
➢ HR Expertise: Recruitment & Staffing || Employee Relations || Training and Development ||
Performance Management || Onboarding & Offboarding || Employee Engagement
➢ Technical Skills: Payroll Management || Compliance & Auditing || Data Analytics || HRIS
Administration || Google Suite || MS Office 365
➢ Leadership: Communication || Attention-to-Detail || Problem-Solving || Time Management ||
Confidentiality || Adaptability
➢ Miscellaneous: Project Management || Vendor Management || Conflict Resolution || Strategic
Planning
PROFESSIONAL EXPERIENCE
Wonder Point Creative Solutions Pvt. Ltd. | Lucknow, India Sep, 2021 – Present
Senior HR Executive and Operations Specialist
➢ Manage and maintain executives' schedules, handle emails and messages, and prepare
documents, reports, and presentations to ensure seamless business operations.
➢ Provide exceptional customer service by implementing proactive support measures, addressing
queries, and continuously enhancing the overall customer experience to drive loyalty and
satisfaction.
➢ Navigate and optimize online platforms, manage product listings, and streamline order fulfillment
processes to enhance overall e-commerce efficiency.
➢ Execute strategic customer relationship management (CRM) strategies, handle lead tracking, and
nurture leads to foster meaningful and enduring client relationships.
➢ Utilize advanced Excel skills to generate insightful MIS reports, providing key stakeholders with
accurate data-driven insights for informed decision-making.
➢ Conduct online research to gather relevant data and information, prepare summaries and reports
to support decision-making, and maintain confidentiality.
➢ Manage communication, documents, and invoices with vendors, process and track orders, and
ensure compliance with vendor contracts.
Wonder Point Creative Solutions Pvt. Ltd. | Lucknow, India May, 2017 – Sep, 2021
HR Executive and Virtual Assistant
➢ Supported the HR department in various administrative tasks, including maintaining employee
records, preparing reports, and coordinating HR projects
➢ Assisted in payroll processing, ensuring timely and accurate payment of wages and salaries.
➢ Managed employee leave requests and tracked attendance records
➢ Coordinated employee training and development programs, ensuring compliance with training
requirements.
➢ Assisted in the recruitment process, including scheduling interviews and conducting reference
checks.
➢ Coordinated with cross-functional teams to drive business operations, implemented
efficiency-enhancing initiatives, and achieved organizational objectives.
➢ Managed and maintained accurate records, reports, and databases to ensure data-driven
decision-making.
➢ Provided administrative support to executives, handled customer inquiries, and resolved issues in
a timely and professional manner.
➢ Assisted in project management tasks, conducted research, and prepared summaries and reports
to support decision-making.
EDUCATION
Veer Bahadur Singh Purvanchal University Jaunpur, India
M.B.A in Human Resource Development 2013 – 2015
PROFESSIONAL ACHIEVEMENTS
➢ Streamlined Payroll Processes: Enhanced payroll systems, reducing errors by 15% and ensuring
timely payment of salaries.
➢ Improved Onboarding Efficiency: Optimized the onboarding process, reducing
time-to-productivity for new hires by 25%.
➢ Managed Employee Relations: Resolved complex employee relations issues, fostering a positive
work environment.
➢ Enhanced Recruitment Efforts: Reduced time-to-hire by 20% through efficient coordination of
recruitment processes.
➢ Enhanced HR Data Management: Improved accuracy and confidentiality of employee records,
contributing to better decision-making.
➢ Enhanced University Partnership Experience: As a dedicated University Relations Expert, I
successfully improved satisfaction ratings among our university partners by 25% through
proactive issue resolution, timely communication, and tailored support.
ADDITIONAL QUALIFICATIONS
➢ Ability to work in a fast-paced environment, prioritizing tasks and meeting deadlines.
➢ Strong problem-solving skills, with the ability to resolve complex customer issues in a calm and
professional manner.
➢ Fluency in English, with excellent writing and speaking skills.
➢ Ability to communicate effectively with clients and team members from diverse cultural
backgrounds.
➢ Flexible and adaptable, with the ability to work in shifts, including evenings, and nights.
CERTIFICATIONS AND TRAININGS
➢ Oracle Guided Learning Content Developer Certified
➢ Oracle Guided Learning Project Management Certification
➢ Certification in HR Analytics
➢ Oracle Global Payroll Explorer
➢ Oracle Cloud Essentials Explorer
➢ Oracle Cloud Applications Overview Explorer
➢ Training on Prompt Engineering for Artificial Intelligence
➢ Certified DOEACC 'O' Level
