Member ID: ____________________

Time: ___________________
Rank: _______________

HEALTH
ADMINISTRATION
PROCEDURES
(610)
REGIONAL 2024
Multiple Choice:
40 @ 3 points each ____________ (120 points)
Production:
Job 1: Patient Memorandum ____________ (100 points)

Job 2: HPIP Transcription ____________ (100 points)

TOTAL POINTS _____________ (320 points)

Test Time: 60 minutes

HEALTH ADMINISTRATION PROCEDURES
REGIONAL 2024
Page 2 of 9

GENERAL GUIDELINES:
Failure to adhere to any of the following rules will result in disqualification:
1. Member must hand in this test booklet and all printouts if any.
2. No equipment, supplies, or materials other than those specified for this event are allowed
in the testing area. No previous BPA tests and/or sample tests (handwritten, photocopied,
or keyed) are allowed in the testing area.
3. Electronic devices will be monitored according to ACT standards.

EXAM GUIDELINES:
1. Ensure this test booklet contains a Patient Memorandum and HPIP Transcription.
2. Key all jobs according to the instructions given.
3. Correct any and all formatting, spelling or grammar errors. Use the formatting guide in
the Style & Reference Manual.
4. Your name or initials should not appear on any work you submit. Use your contestant
number in any occasion you would normally key your reference initials.
5. In the lower right-hand corner of ALL work submitted (unless otherwise specified) key
your contestant number and job number.
6. If you complete the event before the end of the time allotted, notify the proctor. Time
could be considered a factor in determining a winner when there is a tie score.
7. Place your scoring sheet on top of your Jobs. Jobs should be in numerical order.

PRODUCTION STANDARDS
0 Errors 100 Points
1 Error 90 Points
2 Errors 70 Points
3 Errors 50 Points
4+ Errors 0 Points

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HEALTH ADMINISTRATION PROCEDURES
REGIONAL 2024
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Multiple Choice Questions

Directions: Identify the letter of the choice that best completes the statement or answers the
question.

1. When a patient schedules their first appointment at a medical office, what is this type of
appointment called?
A. Follow-up visit
B. New patient appointment
C. Primary appointment
D. Secondary appointment

2. A patient’s diagnosis is commonly abbreviated as ______ on medical records.

A. Dx
B. DN
C. Diag.
D. Di

3. How many patient identifiers should be checked to verify the correct patient is on the
phone?
A. One
B. Two
C. Zero
D. None of the above

4. Which medical office personnel would receive questions regarding pharmacy

prescriptions?
A. Receptionist
B. Medical biller
C. Nurse
D. Office manager

5. A medical biller must complete the following tasks except ______.

A. submit claims
B. review explanation of benefits
C. review patient balances
D. dictate visit notes

6. Which of the following is the best way for the receptionist to answer an incoming call?
A. “Greetings!”
B. “Hello, you have reached the Medical Office. This is Nancy. How can I help
you?”
C. “What do you need?”
D. “Hi. We are very busy. Can you hold?”

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REGIONAL 2024
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7. Which of the following are important considerations when faxing patient health
information?
A. Double check the fax number is correct
B. Use a cover page
C. Confirm the fax was transmitted
D. All the above

8. A patient’s “EMR” is the ______.

A. electronic medical record
B. early medical release
C. elective medical report
D. None of the above

9. A patient’s privacy regarding medical records and information is protected by ______.

A. HIPAA
B. AMA
C. NSO
D. an employee handbook

10. A patient requests that their medical records be released to them. What is the most secure
way for them to access these records?
A. Logging onto a HIPAA compliant online patient portal
B. Receiving a fax
C. Receiving a non-encrypted email
D. Getting their records in the mail

11. A receptionist who receives verbal consent only from a patient can fax their medical
records to another medical office.
A. True
B. False

12. The medical term hypotension means ______.

A. high blood pressure
B. low blood pressure
C. high cholesterol
D. low cholesterol

13. The medical term benign means ______.

A. cancerous
B. painful
C. swelling
D. non-cancerous

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HEALTH ADMINISTRATION PROCEDURES
REGIONAL 2024
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14. A physician documents that a patient has edema. What is the meaning of this medical
term?
A. Pain
B. Fever
C. Swelling
D. Infection

15. A patient calls a medical office to ask for another appointment date. How would the
receptionist mark the appointment in the schedule?
A. No-show
B. Reschedule
C. Delay
D. Cancellation

16. Which of the following staff members is responsible for scheduling staff meetings,
approving paid time off, and overseeing employee scheduling?
A. Receptionist
B. Medical assistant
C. Medical biller
D. Office manager

17. Which of the following is protected health information (PHI)?

A. Visit notes
B. Lab results
C. Verbal information provided by a patient about their condition
D. All of these answers are correct

18. On many medical forms, the date a patient was born is abbreviated as ______.
A. BD
B. DOB
C. DO
D. B. Date

19. A patient who cannot pay their entire bill at once schedules their payments to be divided
into smaller payments over 6 months. What is this called?
A. Statement delay
B. Payment plan
C. Overdue balance
D. Account credit

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HEALTH ADMINISTRATION PROCEDURES
REGIONAL 2024
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20. Which of the following are important to be included in a patient’s visit note?
A. Date of service
B. Diagnosis
C. Physician signature
D. All of these answers are correct

21. A medical biller submits a claim to insurance companies to request payment for medical
services provided to the patient.
A. True
B. False

22. A physician’s signature is not required to fill a medication prescription.

A. True
B. False

23. A patient coming in for their first office visit will need to bring a(n)______.
A. insurance card
B. birth Certificate
C. I9
D. None of the above

24. Which of the following medical office terms is not related to medical billing?
A. Copay
B. Letterhead
C. Claim
D. Deductible

25. A patient verifies they will be attending their appointment the day before it is scheduled.
This is called ______.
A. insurance verification
B. appointment confirmation
C. registration
D. prior authorization

26. A medical scribe types out a patient’s visit note which is then forwarded to the physician
to be reviewed and signed.
A. True
B. False

27. Which of the following patient calls is best to transfer to the nurse?
A. A patient who wants to know the office fax number
B. A patient with a question about their medical bill
C. A patient who is has a question about flu symptoms
D. A patient who wants to update their address

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HEALTH ADMINISTRATION PROCEDURES
REGIONAL 2024
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28. Which of the following is the best way to end a letter that will be informing patients of
changes in office policy?
A. Love,
B. Sincerely,
C. Warm wishes,
D. Until next time,

29. According to ARMA rules, patient charts should be filed ______.

A. in alphabetical order
B. in numerical order
C. in chronological order
D. by diagnosis

30. A professional notice posted in a medical office should be ______.

A. typed
B. handwritten in pencil
C. handwritten in pen
D. All of these answers are correct

31. A medical assistant is checking to make sure they have enough medical supplies. What is
this called?
A. Supply check
B. Item counting
C. Taking inventory
D. Sorting

32. A record of hours worked that must be submitted to the office manager to get paid is
called ______.
A. a schedule
B. a time card
C. a payment log
D. an hours list

33. What is the best practice for protecting patient health information when using a work
computer?
A. Allowing the computer to be logged into your profile all day
B. Securing the computer before leaving your desk
C. Sending unencrypted emails
D. Sharing your password with other staff members

34. Patients must be allowed access to their medical records upon request.
A. True
B. False

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HEALTH ADMINISTRATION PROCEDURES
REGIONAL 2024
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35. Which of the following would be discussed with the office manager?
A. A patient’s elevated blood pressure reading
B. A request for paid time off
C. Sharing a computer password
D. All of these answers are correct

36. What is the most secure way to collect a patient’s credit card payment?
A. A credit card form mailed to the office
B. Keying in the patient’s credit card number over the phone
C. Using a credit card chip reader at the office
D. Requesting the patient state their credit card information in lobby

37. Which of the following might a patient find at the front desk when checking in?
A. Clinic business card
B. Posted notices and office policies
C. A sign-in sheet
D. All of these answers are correct

38. The following are used as patient identifiers except ______.

A. name
B. date of birth
C. medical record number
D. height

39. A professional email should be written in all capital letters when the information is
important for the recipient to know.
A. True
B. False

40. The following items can be found on a billing statement except ______.
A. date of statement
B. office contact information
C. list of services and charges
D. pharmacy address

© 2024 Business Professionals of America

HEALTH ADMINISTRATION PROCEDURES
REGIONAL 2024
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Production
Job 1: Patient Memorandum

Directions: Create a patient memorandum from the rough draft below. Make sure to use correct
formatting and use today’s date for the date of the memo. Use your contestant number where you
would key your initials.

To: Cardiology Practice Patients

From: Cardiology Practice Staff
Subject: Lunch Hours
Memo: Please note that our lunch hours have changed. The office will be closed from 12:30pm-
1:30pm Monday-Friday starting this week. The telephone lines will be forwarded to the
answering service during this time, and any messages received will be returned by the end of the
business day. If you have a medical emergency, please dial 911. Thank you.

Job 2: HPIP Transcription

Directions: Below is a patient note from Dr. Gene Loghlin. Transcribe the note into HPIP
format. Use yesterday as the date of exam and dictation. Use today as the date of recorded
transcription. Use your contestant number where you would key your initials.

Patient Name: Tina Wilson

Date of Birth: 11/23/1978
PCP: Dr. Dillon
Sex: Female
History: Patient is a 46-year-old female who is being seen for her annual exam. She is currently
being treated for high blood pressure.
Medications: Patient is taking Metoprolol 50 mg BID. She also takes a multivitamin once daily.
Exam: BP 128/62, RR 12 breaths/minute, HR 72 bpm, O2 98%. Exam is otherwise negative.
Impression: Patient’s blood pressure medication is maintaining blood pressure in optimal range.
Plan: Continue with current medication and dosage for blood pressure management. Patient is to
return for her next exam in 12 months.

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