Bid Number/बोली मांक ( बड सं या) :
GEM/2025/B/5861621
Dated/ दनांक : 27-01-2025
Bid Document/ बड द तावेज़
Bid Details/ बड ववरण
Bid End Date/Time/ बड बंद होने क तार ख/समय 06-02-2025 17:00:00
Bid Opening Date/Time/ बड खुलने क
06-02-2025 17:30:00
तार ख/समय
Bid Offer Validity (From End Date)/ बड पेशकश
90 (Days)
वैधता (बंद होने क तार ख से)
Ministry/State Name/मं ालय/रा य का नाम Ministry Of Education
Department Name/ वभाग का नाम Department Of Higher Education
Organisation Name/संगठन का नाम Aligarh Muslim University (amu)
Office Name/कायालय का नाम Up
ANNUAL MAINTENANCE SERVICE -DATA CENTER ASSETS -
Item Category/मद केटे गर Security Systems Devices; Firewall---NGFW; As OEM, OEM
Authorised Service Provider
Contract Period/अनुबंध अविध 1 Year(s)
Minimum Average Annual Turnover of the
bidder (For 3 Years)/ बडर का यूनतम औसत 40 Lakh (s)
वा षक टनओवर (3 वष का)
Years of Past Experience Required for
same/similar service/उ ह ं/समान सेवाओं के िलए 3 Year (s)
अपे त वगत अनुभव के वष
Past Experience of Similar Services
required/इसी तरह क सेवाओं का पछला आव यक Yes
अनुभव है
MSE Exemption for Years Of
Experience/अनुभव के वष से एमएसई छूट/ and Yes
Turnover/टनओवर के िलए एमएसई को छूट ा है
Startup Exemption for Years Of
Experience/अनुभव के वष से टाटअप छूट/ and Yes
Turnover/ टनओवर के िलए टाटअप को छूट ा है
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Bid Details/ बड ववरण
Experience Criteria,Bidder Turnover,Certificate (Requested
in ATC),OEM Authorization Certificate,OEM Annual
Document required from seller/ व े ता से मांगे Turnover,Additional Doc 1 (Requested in ATC)
*In case any bidder is seeking exemption from Experience /
गए द तावेज़ Turnover Criteria, the supporting documents to prove his
eligibility for exemption must be uploaded for evaluation by
the buyer
Do you want to show documents uploaded
by bidders to all bidders participated in Yes
bid?/
Bid to RA enabled/ बड से रवस नीलामी स य कया Yes
RA Qualification Rule 50% Lowest Priced Technically Qualified Bidders
Type of Bid/ बड का कार Two Packet Bid
Time allowed for Technical Clarifications
during technical evaluation/तकनीक मू यांकन के 2 Days
दौरान तकनीक प ीकरण हे तु अनुमत समय
Estimated Bid Value/अनुमािनत बड मू य 2000000
Evaluation Method/मू यांकन प ित Total value wise evaluation
Financial Document Indicating Price
Breakup Required/मू य दशाने वाला व ीय द तावेज Yes
ेकअप आव यक है
Arbitration Clause No
Mediation Clause No
EMD Detail/ईएमड ववरण
Advisory Bank/एडवाईजर बक State Bank of India
EMD Amount/ईएमड रािश 60000
ePBG Detail/ईपीबीजी ववरण
Advisory Bank/एडवाइजर बक State Bank of India
ePBG Percentage(%)/ईपीबीजी ितशत (%) 3.00
Duration of ePBG required (Months)/ईपीबीजी क
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अपे त अविध (मह ने).
(a). EMD EXEMPTION: The bidder seeking EMD exemption, must submit the valid supporting document for the
relevant category as per GeM GTC with the bid. Under MSE category, only manufacturers for goods and Service
Providers for Services are eligible for exemption from EMD. Traders are excluded from the purview of this
Policy./जेम क शत के अनुसार ईएमड छूट के इ छुक बडर को संबंिधत केटे गर के िलए बड के साथ वैध समिथत द तावेज़ तुत करने है ।
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एमएसई केटे गर के अंतगत केवल व तुओं के िलए विनमाता तथा सेवाओं के िलए सेवा दाता ईएमड से छूट के पा ह। यापा रय को इस नीित के
दायरे से बाहर रखा गया है ।
(b). EMD & Performance security should be in favour of Beneficiary, wherever it is applicable./ईएमड और संपादन
जमानत रािश, जहां यह लागू होती है , लाभाथ के प म होनी चा हए।
Beneficiary/लाभाथ :
Finance Officer
Aligarh Muslim University - Aligarh, Uttar Pradesh, INDIA
(Competent Financial Authority)
UIN Number NCTGC2415P
MII Compliance/एमआईआई अनुपालन
MII Compliance/एमआईआई अनुपालन Yes
MSE Purchase Preference/एमएसई खर द वर यता
MSE Purchase Preference/एमएसई खर द वर यता Yes
1. If the bidder is a Micro or Small Enterprise as per latest definitions under MSME rules, the bidder shall be
exempted from the requirement of "Bidder Turnover" criteria and "Experience Criteria" subject to meeting of
quality and technical specifications. If the bidder is OEM of the offered products, it would be exempted from the
"OEM Average Turnover" criteria also subject to meeting of quality and technical specifications. In case any
bidder is seeking exemption from Turnover / Experience Criteria, the supporting documents to prove his eligibility
for exemption must be uploaded for evaluation by the buyer.
2. If the bidder is a Startup, the bidder shall be exempted from the requirement of "Bidder Turnover" criteria and
"Experience Criteria" subject to their meeting of quality and technical specifications. If the bidder is OEM of the
offered products, it would be exempted from the "OEM Average Turnover" criteria also subject to meeting of
quality and technical specifications. In case any bidder is seeking exemption from Turnover / Experience Criteria,
the supporting documents to prove his eligibility for exemption must be uploaded for evaluation by the buyer.
3. The minimum average annual financial turnover of the bidder during the last three years, ending on 31st
March of the previous financial year, should be as indicated above in the bid document. Documentary evidence in
the form of certified Audited Balance Sheets of relevant periods or a certificate from the Chartered Accountant /
Cost Accountant indicating the turnover details for the relevant period shall be uploaded with the bid. In case the
date of constitution / incorporation of the bidder is less than 3-year-old, the average turnover in respect of the
completed financial years after the date of constitution shall be taken into account for this criteria.
4. Years of Past Experience required: The bidder must have experience for number of years as indicated above in
bid document (ending month of March prior to the bid opening) of providing similar type of services to any
Central / State Govt Organization / PSU. Copies of relevant contracts / orders to be uploaded along with bid in
support of having provided services during each of the Financial year.
5. Purchase preference to Micro and Small Enterprises (MSEs): Purchase preference will be given to MSEs as
defined in Public Procurement Policy for Micro and Small Enterprises (MSEs) Order, 2012 dated 23.03.2012 issued
by Ministry of Micro, Small and Medium Enterprises and its subsequent Orders/Notifications issued by concerned
Ministry. If the bidder wants to avail the Purchase preference for services, the bidder must be the Service
provider of the offered Service. Relevant documentary evidence in this regard shall be uploaded along with the
bid in respect of the offered service. If L-1 is not an MSE and MSE Service Provider (s) has/have quoted price
within L-1+ 15% of margin of purchase preference /price band as defined in the relevant policy, then 100% order
quantity will be awarded to such MSE bidder subject to acceptance of L1 bid price. The buyers are advised to
refer to the OM_No.1_4_2021_PPD_dated_18.05.2023 for compliance of Concurrent application of Public
Procurement Policy for Micro and Small Enterprises Order, 2012 and Public Procurement (Preference to Make in
India) Order, 2017. Benefits of MSE will be allowed only if the credentials of the service provider are validated on-
line in GeM profile as well as validated and approved by the Buyer after evaluation of submitted documents.
6. Estimated Bid Value indicated above is being declared solely for the purpose of guidance on EMD amount and
for determining the Eligibility Criteria related to Turn Over, Past Performance and Project / Past Experience etc.
This has no relevance or bearing on the price to be quoted by the bidders and is also not going to have any
impact on bid participation. Also this is not going to be used as a criteria in determining reasonableness of
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quoted prices which would be determined by the buyer based on its own assessment of reasonableness and
based on competitive prices received in Bid / RA process.
7. Past Experience of Similar Services: The bidder must have successfully executed/completed similar Services
over the last three years i.e. the current financial year and the last three financial years(ending month of March
prior to the bid opening): -
1. Three similar completed services costing not less than the amount equal to 40% (forty percent) of the
estimated cost; or
2. Two similar completed services costing not less than the amount equal to 50% (fifty percent) of the estimated
cost; or
3. One similar completed service costing not less than the amount equal to 80% (eighty percent) of the estimated
cost.
8. Reverse Auction would be conducted amongst first 50% of the technically qualified bidders arranged in the
order of prices from lowest to highest. Number of sellers eligible for participating in RA would be rounded off to
next higher integer value if number of technically qualified bidders is odd (e.g. if 7 bids are technically qualified,
then RA will be conducted amongst L-1 to L-4). In case number of technically qualified bidders are 2 or 3, RA will
be between all without any elimination. If Buyer has chosen to split the bid amongst N sellers, then minimum N
sellers would be taken to RA round. In case Primary products of only one OEM are left in contention for
participation in RA based on lowest 50% bidders qualifying for RA, the number of sellers qualifying for RA would
be increased to get at least products of one more OEM (directly participated or through its reseller) if available.
Further, if bid(s) of any seller(s) eligible for MSE preference is / are coming within price band of 15% of Non MSE
L-1 or if bid of any seller(s) eligible for Make in India preference is / are coming within price band of 20% of non
MII L-1, then such MSE / Make in India seller shall also be allowed to participate in the RA process.
Additional Qualification/Data Required/अित र यो यता /आव यक डे टा
Additional SOW if not readily covered in the Scope of Works incorporated in STC of Services:1.
Hardware Support & License Subscription -
Cisco NGFW-4145 SNTC (8*5*NBD) of NGFW-4145 (Serial Number: JMX2510X0CL) along with Threat Defense
Threat Protection and URL Filtering License Subscription during Hardware Support & License Subscription period.
ANNUAL MAINTENANCE SERVICE -DATA CENTER ASSETS - Security Systems Devices;
Firewall---NGFW; As OEM, OEM Authorised Service Provider ( 1 )
Technical Specifications/तकनीक विश याँ
Specification Values
Core
Major category of Assets Security Systems Devices
Type Of Asset Firewall---NGFW
As OEM , OEM Authorised Service
Status of Annual Maintenance Service Provider
Provider
Make/Brand Of Assets CISCO
Onsite Service Engineers Requirement As Indicated in Bid Document
Basic Maintenance of OS, Office Suite, Drivers Update and Patch update
Inclusive
on client machines
Periodicity of Preventive Maintenance Services Quarterly
Addon(s)/एडऑन
Additional Specification Documents/अित र विश द तावेज़
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Consignees/Reporting Officer/परे षती/ रपो टग अिधकार
Consignee
S.No./ . Reporting/Officer/ Additional
परे षती/ रपो टग Address/पता Quantity Requirement/अित र
सं. आव यकता
अिधकार
202002,Prof M.N. Farooqui
1 Mohd. Saleem Ali Computer Center Aligarh 1 N/A
Muslim University
Buyer Added Bid Specific Terms and Conditions/ े ता ारा जोड़ गई बड क वशेष शत
1. Generic
OPTION CLAUSE: The buyer can increase or decrease the contract quantity or contract duration up to 25
percent at the time of issue of the contract. However, once the contract is issued, contract quantity or
contract duration can only be increased up to 25 percent. Bidders are bound to accept the revised
quantity or duration
2. Service & Support
Dedicated /toll Free Telephone No. for Service Support : BIDDER/OEM must have Dedicated/toll Free
Telephone No. for Service Support.
3. Service & Support
Escalation Matrix For Service Support : Bidder/OEM must provide Escalation Matrix of Telephone Numbers
for Service Support.
4. Buyer Added Bid Specific ATC
Buyer Added text based ATC clauses
1. Engineer of OEM or OEM Authorised Service Provider are required to check all the configurations in NGF
W - 4145 and do the necessary changes (if required) with proper documentation and submit signed copy t
o In Charge AMU Campus Network for further necessary actions.
2. The Validity of AMC period must be clearly visible in the portal of OEM (Original Equipment Manufacturer
)
Disclaimer/अ वीकरण
The additional terms and conditions have been incorporated by the Buyer after approval of the Competent
Authority in Buyer Organization, whereby Buyer organization is solely responsible for the impact of these clauses
on the bidding process, its outcome, and consequences thereof including any eccentricity / restriction arising in
the bidding process due to these ATCs and due to modification of technical specifications and / or terms and
conditions governing the bid. If any clause(s) is / are incorporated by the Buyer regarding following, the bid and
resultant contracts shall be treated as null and void and such bids may be cancelled by GeM at any stage of
bidding process without any notice:-
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1. Definition of Class I and Class II suppliers in the bid not in line with the extant Order / Office Memorandum
issued by DPIIT in this regard.
2. Seeking EMD submission from bidder(s), including via Additional Terms & Conditions, in contravention to
exemption provided to such sellers under GeM GTC.
3. Publishing Custom / BOQ bids for items for which regular GeM categories are available without any
Category item bunched with it.
4. Creating BoQ bid for single item.
5. Mentioning specific Brand or Make or Model or Manufacturer or Dealer name.
6. Mandating submission of documents in physical form as a pre-requisite to qualify bidders.
7. Floating / creation of work contracts as Custom Bids in Services.
8. Seeking sample with bid or approval of samples during bid evaluation process. (However, in bids for
attached categories, trials are allowed as per approved procurement policy of the buyer nodal Ministries)
9. Mandating foreign / international certifications even in case of existence of Indian Standards without
specifying equivalent Indian Certification / standards.
10. Seeking experience from specific organization / department / institute only or from foreign / export
experience.
11. Creating bid for items from irrelevant categories.
12. Incorporating any clause against the MSME policy and Preference to Make in India Policy.
13. Reference of conditions published on any external site or reference to external documents/clauses.
14. Asking for any Tender fee / Bid Participation fee / Auction fee in case of Bids / Forward Auction, as the
case may be.
15. Any ATC clause in contravention with GeM GTC Clause 4 (xiii)(h) will be invalid. In case of multiple L1
bidders against a service bid, the buyer shall place the Contract by selection of a bidder amongst the L-1
bidders through a Random Algorithm executed by GeM system.
Further, if any seller has any objection/grievance against these additional clauses or otherwise on any aspect of
this bid, they can raise their representation against the same by using the Representation window provided in
the bid details field in Seller dashboard after logging in as a seller within 4 days of bid publication on GeM. Buyer
is duty bound to reply to all such representations and would not be allowed to open bids if he fails to reply to
such representations.
All GeM Sellers / Service Providers are mandated to ensure compliance with all the applicable laws /
acts / rules including but not limited to all Labour Laws such as The Minimum Wages Act, 1948, The
Payment of Wages Act, 1936, The Payment of Bonus Act, 1965, The Equal Remuneration Act, 1976,
The Payment of Gratuity Act, 1972 etc. Any non-compliance will be treated as breach of contract
and Buyer may take suitable actions as per GeM Contract.
This Bid is governed by the General Terms and Conditions/सामा य िनयम और शत, conditons stipulated in Bid and
Service Level Agreement specific to this Service as provided in the Marketplace. However in case if any condition
specified in General Terms and Conditions/सामा य िनयम और शत is contradicted by the conditions stipulated in
Service Level Agreement, then it will over ride the conditions in the General Terms and Conditions.
In terms of GeM GTC clause 26 regarding Restrictions on procurement from a bidder of a country which shares a land border with India, any bidder from a country which
shares a land border with India will be eligible to bid in this tender only if the bidder is registered with the Competent Authority. While participating in bid, Bidder has to
undertake compliance of this and any false declaration and non-compliance of this would be a ground for immediate termination of the contract and further legal action
in accordance with the laws./ जेम क सामा य शत के खंड 26 के संदभ म भारत के साथ भूिम सीमा साझा करने वाले दे श के बडर से खर द
पर ितबंध के संबंध म भारत के साथ भूिम सीमा साझा करने वाले दे श का कोई भी बडर इस िन वदा म बड दे ने के िलए तभी पा होगा
जब वह बड दे ने वाला स म ािधकार के पास पंजीकृ त हो। बड म भाग लेते समय बडर को इसका अनुपालन करना होगा और कोई भी
गलत घोषणा कए जाने व इसका अनुपालन न करने पर अनुबंध को त काल समा करने और कानून के अनुसार आगे क कानूनी कारवाई
का आधार होगा।
---Thank You/ ध यवाद---
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