Mrs Jaivanti Rajesh Khatri

80 Lune Road
Clitheroe
Clitheroe
Lancashire
BB7 2FW 21 November 2022

Hello Jaivanti Rajesh,

Sky Mobile Contract Summary

2GB
This contract summary provides the main elements of this service offer. It helps to make a comparison between
services offered. Complete information about the service(s) is provided in your order confirmation and terms
conditions booklet.

Services and equipment:

This contract summary relates only to your Mobile air-time plan, any handsets or tablets in your order are not
included.

Services: 2GB of data, Unlimited Calls and Texts

With Sky Mobile you can choose to change your plan every month. If mixing up your extra data will be available to
use straight away. If mixing down this won't change until your next bill date.
At the end of every month, any data you haven't used will automatically roll into your Sky Piggybank.

Speeds of the internet service and remedies:

The download and upload speeds you receive will vary depending on a number of factors, including your device,
weather, network congestion and mobile signal strength. You can find out what the mobile signal strength is like in
your area by entering your postcode or location into our coverage checker at sky.com/checkmycoverage

Price:

£5.00 per month for 12 months, £6.00 per month thereafter

Additional add-ons: Unlimited Calls and Texts - £0.00

Where we know the end date of an offer, you will have been told about this during the sales process. Other offers
and pricing are reviewed from time to time and may not be available if you confirm your order at a later date.
Prices may increase, including during the minimum term, unless we've agreed a fixed price with you. We will let you
know about any material changes and your options before we make them.
For more information on our Mobile call charges and what's included see
www.sky.com/help/articles/sky-mobile-tariff-guide

Duration, renewal and termination:

Duration: ongoing

12 month minimum commitment. No automatic renewal, your contract will continue on a rolling basis. After 12
months, ongoing contract can be cancelled any time without penalty by giving 31 days' notice.
If you cancel during the 12 month minimum commitment period, then early termination charges will apply. These
charges will be calculated on the basis of the number of months left in the commitment period. See
www.sky.com/help/articles/cancelling-sky-mobile
Features for end-users with disabilities:
We want to make sure you receive the most from your Sky services. We offer a number of services for our
customers with accessibility requirements such as alternative formats of billing, including braille, large print and
audio CD. We also have alternative methods to contact us such as British Sign Language via an interpreter or Text
Phone. We can offer support if you find yourself in a vulnerable position which could affect how you manage your
services. If you need any additional assistance, please let us know, we're here to help
www.sky.com/help/articles/vulnerable-customers-guidelines#need-a-hand

Other relevant information:

For switching information, including how to keep your existing mobile number when switching to Sky Mobile, click
here www.sky.com/help/diagnostics/sky-mobile-keep-your-number/do-you-have-a-pac

Sky UK Limited (company number: 02906991) and Sky Subscribers Services Limited (company number: MOB8004
02340150), Grant Way, Isleworth, Middlesex, TW7 5QD. Sky Subscribers Services Limited is an appointed
representative of Sky UK Limited which is authorised and regulated by the Financial Conduct Authority.
COM-d3d88a8e-e22a-499b-
bc41-73ef2045fb57
Sky Mobile Contract Information
2GB
Description of services

Services: 2GB of data, Unlimited Calls and Texts

With Sky Mobile you can choose to change your plan every month. If mixing up your extra data will be available to
use straight away. If mixing down this won't change until your next bill date.

The download and upload speeds you receive will vary depending on a number of factors, including your device,
weather, network congestion and mobile signal strength in your area. You can find out what the mobile signal
strength is like in your area by entering your postcode or location into our coverage checker at
www.sky.com/help/articles/coverage-checker-sky-mobile.

If your device is compatible with 5G you can add this at no extra cost.

If you're a Sky TV customer with Sky Mobile, you can watch Sky TV and use any Sky apps on the go without using
your data. Plus, you get Sky Go Extra at no extra cost, so you can download on demand programmes to watch later.
UK only. Requires an active airtime plan with minimum 50MB data available. Content depends on Sky TV package.
Some live TV programmes may be unavailable. Streaming ads prior to and within On Demand content and adverts
contained within Sky apps may use data allowance. More information, Compatible apps, device and software
requirements at
www.sky.com/help/articles/sky-mobile-watch?DCMP=emc-skycom:na_watch_mobile#mobile-help-page-
technical-contact-us. Downloads only available over Wi-Fi in the UK.

With Sky Mobile your data is yours to keep. At the end of every month (billing period) we'll automatically roll over
any unused data into your Sky Piggybank for you to use whenever you like.
Use it to:

• Top up your data if you're running low; or

• Cash it in for a range of rewards, including money off new phones, tablets and accessories

Unused data lasts for 3 years. There's no limit to how much data you can save, but it expires after 3 years if you
don't use it. For information
www.sky.com/help/articles/your-sky-piggybank#mobile-help-page-technical-contact-us

To help protect you against fraud and unexpectedly high bills, we may set a Sky spend limit and may also allow you
to set your own customer spend cap. If we choose to set a Sky spend limit we will use reasonable practices to do
this.

Price

£5.00 per month for 12 months, £6.00 per month thereafter

Additional add-ons: Unlimited Calls and Texts - £0.00

Where we know the end date of an offer, you will have been told about this during the sales process. Other offers
and pricing are reviewed from time to time and may not be available if you confirm your order at a later date.
Prices may increase, including during the minimum term, unless we've agreed a fixed price with you. We will let you
know about any material changes and your options before we make them.

For more information on our Mobile call charges and what's included see
www.sky.com/help/articles/sky-mobile-tariff-guide

Delivery of service

You will usually be billed on a monthly basis for any monthly charges you have agreed to pay (for example, for your
data plan and any recurring optional extra) and for usage of Sky Mobile services which carries a charge (for
example, calls, texts or data usage outside your plan).

We will bill you in advance for any monthly charges associated with your Sky Mobile services and in arrears for any
usage or one-off charges you incur since your last bill period (for example, any add-ons or charges out of plan) and
you agree to make your payment on or by the date stated on your bill. Please note that charges from an earlier
period may appear on a later bill, particularly if you use your Sky Mobile services abroad.

The first bill you receive for your Sky Mobile services (or the first bill after you change your data plan or optional
extras) may include a payment for the service you have received to date (payment in arrears) together with a
payment for the next month in advance. Alternatively, your first payment may be taken at the time you order a new
Sky Mobile service, change your data plan or add an optional extra.
Unless we agree otherwise, you must have a continuous payment method set up with us at all times (Direct Debit
or continuous credit/debit card mandate), which we will use to take your payment on or around the date stated on
your bill.
Once your order is confirmed we will send your SIM card to you via post. Once you've received this you can activate
your SIM card online here www.sky.com/help/articles/sky-mobile-activate-your-sim-t1.

If you wish to transfer your number from another provider, you'll need to provide us with your PAC/STAC. For more
information see www.sky.com/help/diagnostics/sky-mobile-keep-your-number/do-you-have-a-pac.

Duration, renewal and termination of contract

Duration: ongoing

12 month minimum commitment. No automatic renewal, your contract will continue on a rolling basis. After 12
months, ongoing contract can be cancelled any time without penalty by giving 31 days' notice.

If you cancel during the 12 month minimum commitment period, then early termination charges will apply. These
charges will be calculated on the basis of the number of months left in the commitment period.

f you wish to cancel your Sky Mobile Services, see www.sky.com/help/articles/cancelling-sky-mobile.

Alternatively, if you wish to switch your mobile services to another provider all you need is a switching code. Visit
www.sky.com/mysky to obtain your PAC or STAC to give to your new provider.

Security

Occasionally we may have to restrict and/or modify your Sky Mobile services for short periods of time, or end your
Sky Mobile services to carry out maintenance, technical repair, enhancement or emergency work (for example, if
there are security or integrity incidents, threats or vulnerabilities). If we do so, we will try to minimise the impact of
this on you and will restore your Sky Mobile services as quickly as we can. We will use our reasonable endeavours to
notify you before this happens but sometimes this will not be possible.

The SIM card may be replaced from time to time for security reasons or if required by a government or regulatory
body. We will send you a new SIM card before the old one becomes invalid, unless it is not practicable for us to do
so in which case we will send you one as soon as possible.

Sky can make the SIM card invalid and restrict and/or block the Sky Mobile services if:
a) we reasonably believe you, or those people you allow to use Sky Mobile services, are
using it in an unauthorised way;
b) your SIM card or equipment is lost or stolen; or
c) it is necessary to protect the security of the network or we reasonably consider it is
otherwise reasonable to do so (such as in the case of fraud)

Complaints & Disputes

You can raise a complaint with us via phone, email, messaging or in writing. Further details on how to contact us can
be found here www.sky.com/help/articles/how-to-make-a-complaint#make-a-complaint-contact-us

Printed copies of this Sky Customer Complaints Code are available on request and free of charge by contacting us
on the details above. It's also available to request in large print, audio and braille by emailing
[email protected].

We'll do all we can to resolve your complaint as soon as possible. If your complaint is urgent, for example, if you're
experiencing a loss of service, we'll prioritise as appropriate and escalate your complaint.

We aim to respond to your complaint and agree a resolution within 10 days. Some complaints, depending on their
nature, could take longer to resolve, especially if they're technically complex. If we've been unable to agree a
resolution for your complaint within this timeframe we'll contact you. We'll keep you informed of progress in a way
that best suits you and at a time that's convenient to you.

If we've agreed to transfer your telephone number to Sky, and are late in doing so by more than one business day
after the date that you were informed that the transfer would take place (or any revised date that you were
informed of), you may claim compensation for that delay.

Compensation will be calculated on the basis of the daily charge for your line rental service for each day that
transfer of your number is delayed. Claiming compensation in this way will not affect any other rights you have. You
may make a claim for compensation by contacting us in one of the ways set out above. We will normally deduct any
amounts owed to you from your next monthly Sky bill, unless otherwise requested by you.

If your complaint relates to Sky Broadband, Sky Talk, Sky TV, Sky Mobile or our complaints handling process, and we
haven't resolved your complaint to your satisfaction within eight weeks of you first making your complaint to Sky,
or if you've received a notification from us saying that your complaint has reached "deadlock" with nothing more
we can do, you have the right to take your complaint to the Communications and Internet Services Adjudication
Scheme (CISAS), an independent alternative dispute resolution scheme who will review your complaint. If it decides
that your complaint is justified, Sky will act on any decision made and put things right for you.

Right to cancel

You have the right to cancel your order for Sky Mobile services without giving any reason any time up to 14 days
("cooling off period") from the later of: (i) the date of entering into 'Your contract for Sky Mobile services and
equipment'; or (ii) confirmation in writing of your terms and conditions (which includes making the terms and
conditions available to you in My Sky) or if you're using your PAC/STAC to switch to another provider.

You can cancel an order for Sky Mobile services at any time before the SIM card is activated.

You also have legal remedies (such as the right to unwind this contract and receive a full or partial refund in the
first 90 days or to a discount, plus a right to damages) if, when you ordered Sky Mobile services and/or purchased
any equipment, you were given misleading information about it and this information was a significant factor in your
decision to enter into this contract and an average consumer would have relied on that information as well.

Data Protection

In line with GDPR, we updated our Privacy and Cookies Notice to clearly explain the data we collect, how we use it,
and what rights and tools are available to you. We update the notice every so often, so it's best to keep checking
back to see how we use your data, you can access the notice here www.sky.com/help/articles/gdpr

Your rights to how we collect and handle your data include:

• to request access to, or erasure of, the personal data we hold about you (we explain more about this
below).
• to request us to restrict the processing of the personal data we hold about you.
• to object to us processing personal data relating to you.
• where you have given us consent to process your personal data, you have the right to withdraw that
consent at any time.
• you have the right to obtain certain personal data from us in a format that can be transferred electronically
to a third party (also called "data portability").

Please note that some of these rights are not absolute. In some cases, for example, we may refuse a request to
exercise particular rights if complying with it meant that we are no longer able to meet our contractual obligation
to provide you with particular products and services, or if we had a legal obligation or right not to comply with the
request. However, we will keep you informed as to the actions that we can take, when you make your request.

Accessibility and Vulnerable Customers

We want to make sure you receive the most from your Sky services.

We provide specific services to our customers with accessibility needs, such as:

• Electronic, large print or braille bills for our visually impaired customers.
• Free Directory Information and Directory Enquiry Facilities.
• Access to a Relay Service for those who need to make or take calls in text format.
• Access to emergency services, Operator Assistance and a Directory Enquiry service using short code
numbers.
• A priority fault repair service for registered accessibility customers, who have a genuine need for an urgent
repair.
• The ability to work with an authorised, registered nominee or Power of Attorney, who can manage the
customer's account on their behalf.
• Emergency SMS (eSMS) for Sky Mobile
• eSMS is a third-party service you can register for at any time, and an add-on to the current 999 and 18000
services in the UK.

For further information visit

www.sky.com/help/articles/accessibility-information-sky-mobile-broadband-and-talk-customers.

We can offer support if you find yourself in a vulnerable position which could affect how you manage your services.
If you need any additional assistance, please let us know, we’re here to help
www.sky.com/help/articles/vulnerable-customers-guidelines#need-a-hand.

Sky UK Limited (company number: 02906991) and Sky Subscribers Services Limited (company number: MOB8004
02340150), Grant Way, Isleworth, Middlesex, TW7 5QD. Sky Subscribers Services Limited is an appointed
representative of Sky UK Limited which is authorised and regulated by the Financial Conduct Authority.
COM-d3d88a8e-e22a-499b-
bc41-73ef2045fb57