Getting Online with Wakey is Easy!
Welcome to Wakey — your setup guide is here to walk you through each step of getting connected. We’ve included
helpful visuals, pro tips, and everything you need to activate your service with confidence.
✅ Step 1: Unbox & Check Your Equipment
Ensure your package includes the following:
● Modem
● Power adapter
● Coaxial cable
● Wi-Fi 6 Hitron Arria Router
● (Optional) Mesh unit(s), if included in your plan
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✅ Step 2: Locate Your Coaxial Outlet
Find a coaxial wall outlet — typically located in the:
● Living room
● Utility room
● Media panel
If you or a previous resident had cable internet from providers like Shaw or Rogers, Wakey uses
the same outlet.
Tip: Unplug any old equipment before setting up Wakey.
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✅ Step 3: Connect Your Modem
On your activation date:
1. Connect the coaxial cable from the wall to your modem.
2. Plug in the modem’s power.
3. Wait 5–10 minutes for the ‘globe’ or ‘online’ light to turn solid.
If it's not online after 10 minutes:
● Try a different coax outlet, if available.
● Confirm that your activation is live.
Still no connection?
Contact us via Live Chat — if a technician visit is required, we’ll cover the cost if deemed
necessary by our vendor.
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✅ Step 4: Set Up Your Wi-Fi 6 Router
Once your modem is online:
1. Connect an Ethernet cable from LAN 1 on your modem
to LAN 2 on the Hitron Arria 2210 router.
2. Plug in the router and allow 2–3 minutes for it to fully boot up.
⚠️ Important:
Only connect the Hitron Arria 2210 or your own router to the modem.
Other devices plugged directly into the modem may cause IP conflicts and disrupt
your internet.
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✅ Step 5: Configure Your Wi-Fi
1. On your PHONE or LAPTOP, connect to the default
Wi-Fi network (e.g., Hitron Easy Connect xxxxx)
found on the bottom of your router.
2. Open a browser and follow the setup wizard.
3. ⚠️ IMPORTANT. Select “Configure as Router” (Check ✅)
4. Create your custom Wi-Fi name and password.
5. Follow on-screen prompts to complete setup.
6. Reconnect to your new Wi-Fi. Setup takes 5–10 minutes.
Trouble connecting?
● Locate the small reset hole on the bottom of the Arria router.
● Hold the button for 30–45 seconds until the LED flashes green/blue/red with a
paper-clip/pin.
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● Wait 2–3 minutes, then restart Step 5.
● Be sure to choose “Configure as Router” using a PHONE or LAPTOP.
✅ Step 6: Connect Your Device
You’re almost there! Now that your network is set up, it’s time
to connect your devices and enjoy Wakey Internet!
1. On your phone, laptop, or smart device, go to your Wi-Fi settings.
2. Find the new Wi-Fi name (SSID) you created during Step 5.
3. Select it and enter your custom Wi-Fi password.
4. Once connected, open a browser or app to confirm you're online.
💡 Need to connect more devices?
Repeat the steps above for each device you want to connect — including smart TVs, game
consoles, tablets, and more.
That’s it — you’re connected and supporting competition in Canada choosing Wakey! 🎉
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✅ Step 7: (Optional) Add Mesh Units
To extend Wi-Fi coverage:
1. Place mesh units in open, central areas of your home.
2. Plug them in and wait for lights to stabilize.
3. Once your main router is configured, connect to the same
“Hitron Easy Connect xxxx” network on each mesh unit.
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4. Follow the prompts and link to your custom Wi-Fi network created in Step 5.
Issues setting up mesh?
● Reset the unit (same as Step 5).
● Choose “Configure as Mesh” when prompted.
● Ensure you’re using a phone or laptop during setup.
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🛠️ Troubleshooting & Tips
● Globe light not solid?
Tighten coax connections and wait 15–20 minutes after a power cycle.
● Can’t access the router setup page?
Try another device or reset the Arria 2210 using a pin for 30–45 seconds.
● Slow speeds?
Reposition mesh units or power cycle your modem/router (unplug > wait > plug back in).
● No Internet?
Double-check:
○ Ethernet is connected from LAN 1 on the modem → LAN 2 on the router
○ Modem is online (globe light solid)
○ You’re using your new Wi-Fi network (not the default one)
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Wakey Communications Inc
