Appstean Infotech Pvt Ltd
INDORE
603-604, Skyearth Corporate Park, AB Road, Vijay Nagar
Indore (MP) – 452010
MUMBAI
74/II, “C” Cross Road, Opp Gate No 2, Seepz,
Andheri East, Mumbai, Maharashtra 400093
17th Sept 2024
To,
The Placement Cell
International Institute of Professional Studies (IIPS)
Devi Ahilya Vishwavidyalaya (DAVV)
Indore, Madhya Pradesh
Subject: Recruitment Drive for Client Success Associate for Passout Batch 2024
Dear Concern,
We are pleased to inform you that Appstean wants to have a recruitment drive for the position of
Client Success Associate at your esteemed institute. We are excited to connect with potential
candidates from BBA/BCA/MCA programs who are eager to build their career in IT Industry.
About Appstean:
Appstean is an enterprise software product and service provider company founded in 2012 to drive
innovation and revolution in the industry.
Our mission is to lead the way in creating next-generation IT solutions that transform businesses.
We support enterprises worldwide in navigating their digital transformation journey by delivering
modern, customer-centric, secure, and cutting-edge digital products.
At Appstean, we believe in more than just business transactions. We are dedicated to building lasting
relationships with our customers.
Our unwavering commitment to excellence and reliability is the foundation of these relationships,
making us a trustworthy partner for companies seeking to leverage technology for their growth and
progress.
Page 1 of 3
Job Role: Client Success Associate
Location: Indore (MP)
Work from Office
CTC Offered: 3 LPA
Preferred: Immediate Joiners
Position Overview:
We are seeking a motivated and dedicated Client Success Associate to join our team. The ideal
candidate will be responsible for providing exceptional assistance and service to our clients through
on-call and email, delivery and deploying our software product at client sites, and user training
sessions. This role requires a willingness to travel for training and implementation purposes.
Candidate will play a pivotal role in driving customer satisfaction and long-term engagement with our
software solutions. Your focus will be on fostering strong relationships, ensuring product adoption,
and maximizing customer success.
Responsibilities
Client Relationship Management
• Provide on-call and email support to clients, addressing inquiries and resolving issues related
to our software product.
• Ensure timely and effective resolution of client queries and concerns.
Implementation & Deployment
• Oversee the implementation and deployment of our software product at client sites.
• Ensure a smooth and efficient setup process, adhering to client requirements and company
standards.
End User Training
• Conduct comprehensive training sessions for end users to ensure they are proficient in using
the software product.
• Develop training materials and documentation to support user education.
Client & Client Requirement Interaction
• Maintain regular communication with clients to understand their needs and provide ongoing
support.
• Build and maintain strong relationships with clients to enhance customer satisfaction and
retention.
Page 2 of 3
Travelling
• Travelling to client locations as required for training and functional software implementation
purposes.
Key Functional Area
✓ Build Trust: Establish and maintain relationships with customers, ensuring they achieve their
desired outcomes using our ERP solutions.
✓ Maximize Value: Act as a strategic advisor, guiding customers on best practices to leverage
the full potential of our products.
✓ Engagement: Proactively connect with customers to understand their evolving needs and
ensure they are aligned with product functionality.
✓ Customer Journey: Collaborate closely with the sales and product teams to ensure a
seamless experience from onboarding to ongoing engagement.
✓ Problem-Solver: Anticipate challenges and recommend tailored solutions to help customers
stay on track and meet their goals.
✓ Data-Driven Insights: Analyze customer data and usage patterns to identify areas for
improvement and additional value delivery.
• Advocate: Be the voice of the customer internally, working with product teams to align
features and solutions with customer feedback.
Requirements
• Any Graduate or Postgraduate
• Excellent communication and presentation skills.
• Basic knowledge of technical software and the ability to quickly learn new tools and
technologies.
• Strong problem-solving skills and attention to detail.
• Open to travel for client training and implementation.
• Ability to work independently and as part of a team.
Why Join Us?
• Be a part of a dynamic team that is dedicated to helping clients excel with innovative
solutions.
• Opportunity to work closely with leading businesses in the manufacturing industry.
• Grow your career in an environment that fosters learning and development.
• Work on exciting projects where your contributions directly impact client success.
Page 3 of 3
