Business Responsibility and Sustainability Report Mar 2023
Business Responsibility and Sustainability Report Mar 2023
“THIRUMALAI HOUSE”,
Plot No. 101-102, Road No. 29,
Sion (East),Mumbai – 400 022, India
PHONE: +91 – 22– 43686200
FAX +91 – 22 – 24011699
E- MAIL: [email protected]
Website: www.thirumalaichemicals.com
(AN ISO 9001, 14001, 50001/ HACCP & FSSC 22000 CERTIFIED COMPANY)
CIN: L24100MH1972PLC016149
Reg.: Disclosures under Regulation 34(2)(f) of the Securities and Exchange Board of India
(Listing Obligations & Disclosure Requirements) Regulations 2015
Dear Sir,
Pursuant to Regulation 34(2)(f) of the Securities and Exchange Board of India (Listing Obligations &
Disclosure Requirements) Regulations 2015, we are submitting herewith the Business Responsibility and
Sustainability Report (‘BRSR’) for FY 2022-23 which forms part of the Annual Report FY 2022-23.
Kindly acknowledge.
Thanking you,
Yours faithfully,
For THIRUMALAI CHEMICALS LIMITED
T Digitally signed
by T
Chairman’s message
Over the last four decades, TCL has journeyed consistently towards sustainability in all aspects of its businesses. This
was driven initially by circumstances and costs; as we saw the results this became the mantra within the company.
Eventually, in the last 20 years it has become a corepart of our DNA.
Each step and initiative has helped us towards greener manufacturing, a lower impact on our environment and on
the communities around us, improved business sustainability and living in harmony with the local communities and
stakeholders.
1. A lower Energy footprint, lower Greenhouse gas emissions:
We have been able to reduce our energy consumption in our main plant at Ranipet from the grid and all fuel usage
dramatically; today over 93% of all our energy use in the site is from internal process waste heat, recaptured,
converted to steam & power to run all operations including manufacturing of Petrochemicals, Food Ingredients
and Fine Chemicals, Utilities, administration and all support services within the complex.
These technologies and learnings of energy capture from the process and recycle are now being implemented
in our new investment at Dahej in western India and in our Petrochemical & Food Ingredients – Fine Chemicals
investment in the US.
We estimate that over 90% of all our energy consumption (heat & power) globally will use only recycled energy
including for admin, offices and all support services. Less than 10% will be from bought out energy from the
electric grids or fossil fuel usage. Our target is to reduce this further. We have been fortunate that we have
significant amount of heat generated from our main processes; we have learnt and implemented how to
reduce our manufacturing energy use and how to recover from every energy source however small, within our
manufacturing complexes.
2. Consumptions of Raw materials and inputs:
When we started the company in 1976 the yield in our main product (Phthalic Anhydride - PA), ” was below
benchmark levels. Today, in both our sites producing this product we have been able to improve this by about
20%. This is similarly so in all our other products Maleic Anhydride, Food Ingredients, Fine & Speciality Chemicals
where we have managed improvements of 7 – 18% in input efficiencies after all losses. These improvements do
not include recoveries from waste described below.
3. Recovery & synthesis of valuable by-products (Food Ingredients from our process effluents):
Our main product in India (PA) produces about 4.5% and more of chemical by-products typically Maleic Anhydride,
Benzoic acid, etc. Globally most companies incinerate these and let out CO2; a minority wash these out from
the off gases and bio-treat them, again producing CO2 and methane emissions. In 1985, when we were building
our second train in south India, we decided to recover these and convert them to valuable Fine Chemicals..
The same technology is under implementation at our facility and investment in western India and was also
implemented in Malaysia 20 years ago.
4. Reducing Water consumption
In 1976-78 when we started first with the manufacture of one petrochemical (PA), we were consuming about
163 M3/ tonof water. Over the years we have constantly strived and have drastically brought down the water
consumption by 95%
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Thirumalai 50th Annual Report 2022-2023
Chemicals Ltd.
Warmly,
Mr. R. Parthasarathy
Chairman and Managing Director
35
Thirumalai
Highlights :-
Chemicals Ltd.
50th Annual Report 2022-2023
Highlights
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Thirumalai 50th Annual Report 2022-2023
Chemicals Ltd.
BRSR OVERVIEW:
Principle 1 Businesses should conduct and govern themselves with integrity and in a manner that is
ethical, transparent, and accountable
Principle 2 Businesses should provide goods and services in a manner that is sustainable and safe
Principle 3 Businesses should respect and promote the well-being of all employees, including those
in their value chains
Principle 4 Businesses should respect the interests of and be responsive to all its stakeholders
Principle 6 Businesses should respect and make efforts to protect and restore the environment
Principle 7 Businesses, when engaging in influencing public and regulatory policy, should do so in a
manner that is responsible and transparent
Principle 9 Businesses should engage with and provide value to their consumers in a responsible
manner
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Thirumalai 50th Annual Report 2022-2023
Chemicals Ltd.
15. Products/Services sold by the entity (accounting for 90% of the entity’s Turnover):
Operations
16. Number of locations where plants and/or operations/offices of the entity are situated:
TCL has its:
i. Registered office in Mumbai
ii. Factories at Ranipet, Ranipet District, Tamil Nādu and Dahej, Gujarat
iii. Tank Farms at Walaja, Ranipet District, and Royapuram, Chennai, Tamil Nadu.
iv. Marketing offices at Chennai & Delhi
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TCL has overseas subsidiaries in Malaysia, Singapore, the USA, the Netherlands & the UK.
Locations Number
National (No. of States) The Company sells its products in all the 28 states and 8 Union territories in the country
International (No. of Countries) The Company sells its products in 4 continents (US, Europe, Asia, Middle East, Africa)
b. What is the contribution of exports as a percentage of the total turnover of the entity?
12%
c. A brief on types of customers
Phthalic anhydride (PA) is a white crystalline compound used to manufacture plasticizers, pigments, dyes and resins.
One major consumer of PA is the phthalate plasticiser industry, the products of which are used to produce flexible
plastic products such as wire & cable applications, hoses, pipes, coated fabrics, roofing membranes and swimming
pool liners.
PA is used in the manufacture of unsaturated polyester resins (UPR) that are usually blended with glass fibres to
produce fiberglass-reinforced plastics. Principal consumer markets are the construction, marine, and transportation
sectors. PA-based alkyd resins are used in paints and lacquers that go in to architectural, machinery, furniture, and
fixture applications.
Malic Acid is used majorly for food and beverage application. Customers include global one's like Perfetti, Symrize, etc
Fumaric acid is used for feed/ resin/ food application.
Employees
18. Details as at the end of Financial Year:
a. Employees and workers (including differently abled):
EMPLOYEES
WORKERS
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Chemicals Ltd.
S. Male Female
Particulars Total (A)
No No. (B) % (B / A) No. (C) % (C / A)
1. Permanent (D) 1 1 100 0 0
2. Other than Permanent (E) - - - - -
3. Total differently abled employees (D + E) 1 1 100 0 0
Differently abled workers
4. Permanent (F)
5. Other than permanent (G) -0-
6. Total differently abled workers (F + G)
Permanent Employees 26% 13% 39% 19% 15% 34% 9% 27% 36%
Permanent Workers 3% 0% 3% 18% 0% 18% 5% 0% 5%
Name of the
Does the entity indicated at column
holding / subsidiary Indicate whether holding/ % Of shares
S. held by A, participate in the Business
/ associate Subsidiary/ Associate/ Joint
No. Responsibility initiatives of the listed
companies / joint Venture listed entity entity? (Yes/No)
ventures (A)
Thirumalai
1 Holding 100%
Chemicals Limited
TCL Intermediates
2 Subsidiary of TCL 100%
Private Limited
Yes.
3 Cheminvest Pte Ltd Subsidiary of TCL 100%
TCL (14%)
Optimistic Organic Subsidiary of TCL
4 Cheminvest
sdn bhd. &Cheminvest
86%)
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5 Lapiz Europe Subsidiary of Cheminvest 100% The Company's Code of Conduct provides
guidelines to the company along with all
Subsidiary of TCL/ Holding of its subsidiaries for conducting business in
6 TCL Global BV 100% an ethical, responsible, and accountable
TCL INC.
manner. The Company encourages
Subsidiary of TCL Global BV/ its subsidiaries to carry out Business
7 TCL INC. 100%
Holding entity of TCLS LLC Responsibility Initiatives to the extent
that they are material in relation to the
TCL Specialities LLC
8 Sole Member Corporation 100% subsidiaries' business activities and
(TCLS LLC)
operating region.
CSR
22. (i) Whether CSR is applicable as per section 135 of Companies Act, 2013: (Yes/No) - Yes
(ii) Turnover (in `) - ` 1847 Crs
(iii) Net worth (in `) - ` 962 Crs
Grievance FY 23 FY 22
Redressal Current Financial Year Previous Financial Year
Mechanism
in Place (Yes/
Stakeholder Number of Number of
No) (If yes, Number of
group from whom Number of complaints complaints
then provide complaints
complaint is received complaints pending pending
web-link for Remarks filed Remarks
filed during resolution resolution at
grievance during the
the year at close of close of the
redress policy) year
the year year
*
Communities Yes 0 0 - 0 0 -
Shareholders and
Yes 0 0 - 0 0 -
Investors
Employees and
Yes 0 0 - 0 0 -
workers
All All
complaints complaints
Customers Yes 19 0 were duly 8 0 were duly
addressed addressed
and closed and closed
http://www.thirumalaichemicals.com/pdf/STAKEHOLDER%20GRIEVANCE%20
Web link
REDRESSAL%20POLICY.pdf#toolbar=0
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24. Please indicate material responsible business conduct and sustainability issues pertaining to environmental
and social matters that present a risk or an opportunity to your business, rationale for identifying the same,
approach to adapt or mitigate the risk along-with its financial implications, as per the following format
Financial
implications
Indicate
of the risk or
Material whether
Rationale for identifying the risk / In case of risk, approach to adapt opportunity
S. No. identified risk or
opportunity or mitigate (Indicate
issue opportunity
positive or
(R/O)
negative
implications)
1 Health & R As a chemical manufacturing TCL has an excellent safety culture Negative
Safety industry, health and safety is very and a robust reporting system built
crucial and is an integral part of on involvement at all levels. We
our organisation to ensure safe provide periodic safety trainings to
workplace. We strive to maintain our promote employee wellbeing and
working environment as accident- to ensure safety at the workplace.
free zone i.e., zero safety accidents,
zero injuries and zero incidents that
cause harm to the workforce and
environment.
2 Business R Ethical practices are the core TCL has stringent policies for Negative
Ethics principle of our business. The ethical practices in place. Our
company’s code of conduct clearly code of conduct and ethics policies
states the necessary compliance provides framework for employees
requirements and guidelines for and internal stakeholders and
internal stakeholders to perform trainings are provided for the same.
the duties with highest standard of
integrity and accountability.
3 Water O Energy & water conservation has Our company has a strong focus on Positive
Stewardship become deeply embedded in the the reduction of water consumption.
DNA of the organization. TCL is Employee engagement at all
committed to conduct business levels is encouraged and various
in a sustainable and environment improvement initiatives are
friendly manner. continuously implemented for
reduced water usage.
4 Employee O One of the key elements of The upskilling of workforce Positive
Development sustainability is a well-trained and enables the organisation to create
highly motivated workforce. TCL long term value. We encourage
is recognized for the quality of its our employees to pursue skill
training & development processes, development programmes at our
and for of its people - their motivation, company.
their enthusiasm & eagerness to
improve, and perform better.
5 Community O TCL constantly work towards The training and development Positive
Support development of local communities. programmes of the company for
We provide training programmes young persons is well received
to the local youth to improve the from rural communities and towns.
employment rate and involved with A majority of the employees of the
various charitable organisations for company joined the Company as
providing affordable healthcare and young trainees. This programme
education. is now being further extended to
training local youth to become
good craftsmen and technicians
in an effort to generate more
employment in these communities.
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Financial
implications
Indicate
of the risk or
Material whether
Rationale for identifying the risk / In case of risk, approach to adapt opportunity
S. No. identified risk or
opportunity or mitigate (Indicate
issue opportunity
positive or
(R/O)
negative
implications)
6 Zero Waste to O TCL implemented various measures Focussed R&D efforts is Negative
Landfill for proper handling and disposal of continuously taken for conversion
waste. We focus on capturing and of wastes to usable and sealable
synthesizing valuable products from products.
our waste streams, gaseous liquids
& solids. Over 85% of solid wastes
are recovered as highly pure
saleable products & by-products.
7 Carbon R TCL is committed to combat To achieve near zero energy Negative
Footprint climate change by improving footprint, TCL has a three-pronged
energy efficiency and the use of energy savings approach. We
renewable energy to reduce the recover energy from waste heat,
carbon footprint. Our manufacturing we use energy efficiently, and
process is one of the most efficient we encourage innovation by
in the industry. Our Specific Energy employees.
(power and heat) consumption in
the last three decades has reduced
by 78%.
8 Corporate R The Company’s Board of Directors Compliance with progressive Negative
Governance decides the policies and strategy of social norms and with regulatory
the Company and has the overall requirements is the necessary cost
superintendence and control over for doing business and essential
the management of the Company. for our sustainability. These are
The Board and its committees our values, and we constantly
review implementation of these work with our employees so that
policies, and assists the executive the individuals and teams in the
management team as needed. Company internalize them and
They also ensure that good work within this framework. This
governance and risk management has given us a good reputation
policies and practices, and as an employer, business partner
efficient business processes are and a member of the community.
implemented rigorously. The Board of the company and
the Management team remain
committed to this culture of
integrity and transparency in the
conduct of our business.
9 Regulatory R The policies and practices of The company strictly adheres to Negative
Issues & TCL have always been ethical, the regulations and compliance
Compliance compliant with laws and regulations requirements and imbibed them
and sustainable. We believe that in the organisational culture and
it is possible to follow all those practices. There are adequate
policies and also be competitive. systems and process in place to
monitor and ensure compliance
with the applicable laws, rules,
regulations and guidelines.
10 Product R TCL gives paramount importance We constantly communicate Negative
Safety & to ensure product safety and and receive feedback from the
Quality to deliver quality products for customers and work upon to fulfil
achieving customer delight. their needs and requirements.
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Businesses should conduct and govern themselves with integrity and in a manner that is ethical,
Principle 1
transparent, and accountable
Principle 2 Businesses should provide goods and services in a manner that is sustainable and safe
Businesses should respect and promote the well-being of all employees, including those in their value
Principle 3
chains
Principle 4 Businesses should respect the interests of and be responsive to all its stakeholders
Principle 6 Businesses should respect and make efforts to protect and restore the environment
Businesses, when engaging in influencing public and regulatory policy, should do so in a manner that is
Principle 7
responsible and transparent
Principle 9 Businesses should engage with and provide value to their consumers in a responsible manner
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Disclosure Questions P1 P2 P3 P4 P5 P6 P7 P8 P9
7. Statement by director responsible for the business responsibility report, highlighting ESG related challenges,
targets and achievements (listed entity has flexibility regarding the placement of this disclosure)
Please refer page 2
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Thirumalai 50th Annual Report 2022-2023
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P1 P2 P3 P4 P5 P6 P7 P8 P9 P1 P2 P3 P4 P5 P6 P7 P8 P9
12. If answer to question (1) above is “No” i.e. not all Principles are covered by a policy, reasons to be stated:
P1 P2 P3 P4 P5 P6 P7 P8 P9
Questions
The entity does not consider the Principles material to its business
(Yes/No)
The Company acts with integrity in accordance with its core principles of Trust, Value and Service. TCL has adopted a
separate Code of Conduct and Ethics which specifically pertains to the Company's Directors and the senior management
personnel one level below the Board, including all the functional heads. The Code of Conduct and Ethics is devised to
enable the Directors and the senior management personnel to strive to perform their duties with highest standards of
integrity, accountability, confidentiality and independence.
SDG Linkages-
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Essential Indicators
1. Percentage coverage by training and awareness programmes on any of the principles during the financial year:
Total number
% of persons in respective
of training and Topics/principles covered under the
Segment category covered by the
awareness training and its impact
awareness programmes
programmes held
Board of Familiarisation Programs for Directors
2 100%
directors Awareness program on Sustainability
Key managerial
2 ESG Compliance, POSH 100%
personnel
Employee Well-being-
(41-50 years) 41%
(31-40 years) - 23%
Employees (20-30 years) 15 %
Awareness on Employee Well-being.
other than Body 42
Awareness on Human Rights
and KMPs Awareness on Human Rights
(41-50 years) 39%
(31-40 years) - 27%
(20-30 years) 21 %
Total number of % of persons in respective
Topics/principles covered under the
Segment training and awareness category covered by the
training and its impact
programmes held awareness programmes
Employee Well being
(41-50 years) 32%
(51-55 years) - 26%
Awareness on Employee Well-being.
Workers 10
Awareness on Human Rights
Employee Well-being
(41-50 years) 29%
(51-55 years) - 40%
2. Details of fines / penalties /punishment/ award/ compounding fees/ settlement amount paid in proceedings
(by the entity or by directors / KMPs) with regulators/ law enforcement agencies/ judicial institutions, in the
financial year, in the following format (Note: the entity shall make disclosures on the basis of materiality as
specified in Regulation 30 of SEBI (Listing Obligations and Disclosure Obligations) Regulations, 2015 and as
disclosed on the entity’s website):
Monetary
Name of the regulatory/ Has an appeal
NGRBC Amount (In Brief of
enforcement agency/ been preferred?
Principle INR) the Case
judicial institutions (Yes/No)
Non-Monetary
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3. Of the instances disclosed in Question 2 above, details of the Appeal/ Revision are preferred in cases where
monetary or non-monetary action has been appealed.
FY 2022-23 FY 2021-22
Directors Nil Nil
KMPs Nil Nil
Employees Nil Nil
Workers Nil Nil
There have been no complaints against our BOD, KMPs, Employees and Workers.
6. Details of complaints with regard to conflict of interest:
FY 2022-23 FY 2021-22
Number of complaints received in relation to issues of Conflict of Nil Nil
Interest of the Directors
Leadership Indicators
1. Awareness programmes conducted for value chain partners on any of the principles during the financial year:
Total number Topics / principles covered % of value chain partners covered (by value of
of awareness under the training business done with such partners) under the
programmes held awareness programmes
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2. Does the entity have processes in place to avoid/ manage conflict of interests involving members of the
Board? (Yes/No) If yes, provide details of the same.
Yes. TCL has a well-defined Conflict of Interest Policy which has clear guidelines provided to deal with conflict of
interests .
Principle 2 – Businesses should provide goods and services in a manner that is sustainable and safe.
TCL’s commitment to sustainability is reflected through the dedicated R&D team focusing on creating innovative products
meeting global standards and are environment friendly. TCL demonstrates business excellence for making our energy
footprint near zero by manufacturing in highly efficient manner through energy efficiency measures and waste heat
recovery. Moreover, the Company endeavours to embed the principles of sustainability into the various stages of product
life cycle, including procurement of raw material / service, manufacturing of product or delivery of service, transportation of
raw materials and finished goods, and disposal by consumer.
SDG Linkages-
Essential Indicators
1. Percentage of R&D and capital expenditure (CAPEX) investments in specific technologies to improve product
and processes' environmental and social impacts to total R&D and capex investments made by the entity,
respectively.
Capex To be updated post the declaration of Better anaerobic treatment reducing energy
the Financial Results. 18% and ETP Chemical consumption that
reduces hazardous waste to environment
2. Does the entity have procedures in place for sustainable sourcing? (Yes/No) -
Yes. Responsible Care Guidelines and SEDEX Members Ethical Trade Audit (SMETA) Best Practice Guidance have
been adopted by the Company to ensure for sustainable sourcing. Company sources its raw material in bulk, thereby
avoiding road transportation over long distances which reduces the carbon footprint.
b. If yes, what percentage of inputs were sourced sustainably?
13.43%. (Only Tier 1 vendor were assessed in the current financial year. We expect to increase our coverage in the
forthcoming years)
3. Describe the processes in place to safely reclaim your products for reusing, recycling, and disposing at the
end of life, for (a) Plastics (including packaging) (b) E-waste (c) Hazardous waste and (d) other waste.
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4. Whether Extended Producer Responsibility (EPR) is applicable to the entity’s activities (Yes / No). If yes,
whether the waste collection plan is in line with the EPR plan submitted to Pollution Control Boards?
EPR is applicable. TCL has registered as a brand owner with the Central Pollution Control Board.
Leadership Indicators
1. Has the entity conducted Life Cycle Perspective / Assessments (LCA) for any of its products (for manufacturing
industry) or for its services (for service industry)? If yes, provide details in the following format?
Results
Boundary for which
Name of % of total Whether conducted by commu-
NIC the Life Cycle Per- If yes, provide the
Product / Turnover independent external nicated
Code spective / Assess- web-link.
Service contributed agency in public
ment was conducted
domain
Note: The above Life cycle assessment has been conducted from the perspective of REACH (EU) and not a cradle to
grave analysis. TCL is in the process of evaluating conducting full scale LCA for its products the coming years.
2. If there are any significant social or environmental concerns and/or risks arising from production or disposal of your
products / services, as identified in the Life Cycle Perspective / Assessments (LCA) or through any other means, briefly
describe the same along-with action taken to mitigate the same.
These parameters have been outlined in Material Safety Data Sheet (SDS) in the products tab in our website.
http://www.thirumalaichemicals.com/Products
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3. Percentage of recycled or reused input material to total material (by value) used in production (for manufacturing
industry) or providing services (for service industry).
Our products are chemicals such phthalic anhydride, malic acid and fumaric acid. While usage of recycle materials could
be limited, we are in process of tracking and increasing the reuse of our packaging materials.
4. Of the products and packaging reclaimed at end of life of products, amount (in metric tonnes) reused, recycled,
and safely disposed, as per the following format:
E-waste NA NA 0 NA NA 0
Other waste NA NA 51 NA NA
5. Reclaimed products and their packaging materials (as percentage of products sold) for each product category.
Packaging material 7%
Principle 3: Businesses should respect and promote the well-being of all employees, including those in their value chains
TCL gives utmost importance to maintain a positive and healthy workforce as it is the driving force for the success of any
organisation. To achieve this, the company has deployed multiple training and engagement programmes towards safe
and effective work culture. The company has in place policies and procedures to support diversity, equal opportunity and
has zero tolerance for any kind of workplace harassment, bullying, or intimidation, including sexual, physical, verbal, and
psychological abuse.
SDG Linkages-
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Essential Indicators
1. a. Details of measures for the well-being of employees.
% of employees covered by
Accident Maternity Paternity Day care
Health insurance
Category Total insurance benefits benefits facilities
(A) Number % Number % Number % Number % Number %
(B) (B / A) (C) (C / A) (D) (D / A) (E) (E / A) (F) (F / A)
Permanent employees
Male 447 447 100% 447 100% 0 0 0 0 0 0
Female 41 41 100% 41 100% 2 4.88 0 0 0 0
Total 488 488 100% 488 100% 2 0.41 0 0 0 0
Other than Permanent employees
Male 21 21 100% 21 100% 0 0 0 0 0 0
Female 3 3 100% 3 100% 0 0 0 0 0 0
Total 24 24 100% 24 100% 0 0 0 0 0 0
% of workers covered by
Health Accident Maternity Paternity Day care
Category Total insurance insurance benefits benefits facilities
(A) Number % Number % Number % Number % Number %
(B) (B / A) (C) (C / A) (D) (D / A) (E) (E / A) (F) (F / A)
Permanent workers
Male 31 31 100% 31 100% 0 0 0 0 0 0
Female 0 0 0 0 0 0 0 0 0 0 0
Total 31 31 100% 31 100% 0 0 0 0 0 0
Other than Permanent workers
Male 446 446 100% 446 100% 0 0 0 0 0 0
Female 49 49 100% 49 100% 0 0 0 0 0 0
Total 495 495 100% 495 100% 0 0 0 0 0 0
FY 2022-23 FY 2021-22
No. of No. of Deducted and No. of No. of Deducted and
Benefits employees workers deposited employees workers deposited
covered as covered as with the covered as covered as with the
a % of total a % of total authority a % of total a % of total authority
employees workers (Y/N/N.A.) employees workers (Y/N/N.A.)
PF 100 100% Y 100 100 Y
Gratuity 100 100% Y 100 100 Y
ESI 100 100% Y 100 100 Y
Others – please - - - - - -
specify
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3. Accessibility of workplaces
Are the premises / offices of the entity accessible to differently abled employees and workers, as per the requirements
of the Rights of Persons with Disabilities Act, 2016? If not, whether any steps are being taken by the entity in this
regard.
Accessibility of workplace is currently not available in some of the locations for differently abled employees and
workers. The Company is in the process of assessing the requirements and intends to provide them in future with
suitable modifications/ constructions compliant with safety regulations and emergency response.
4. Does the entity have an equal opportunity policy as per the Rights of Persons with Disabilities Act, 2016? If
so, provide a web link to the policy.
Yes. Please find our weblink below:
http://www.thirumalaichemicals.com/pdf/EQUAL%20EMPLOYMENT%20OPPORTUNITY%20POLICY.pdf#toolbar=0
5. Return to work and Retention rates of permanent employees and workers that took parental leave.
6. Is there a mechanism available to receive and redress grievances for the following categories of employees
and workers? If yes, give details of the mechanism in brief.
7. Membership of employees and workers in association(s) or Unions recognized by the listed entity:
FY 2022-23 FY 2021-22
Employees
Female 41 0 0% 33 0 0%
Workers
Male 31 0 0% 34 0 0%
Female 0 0 0 0
Total 31 0 0% 34 0 0%
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Thirumalai 50th Annual Report 2022-2023
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FY 2022-23 FY 2021-22
On health and On health and On skill
On skill upgradation
Category Total safety measures Total safety measures upgradation
(A) No. % No. % (D) No. % No. %
(B) (B / A) (C) (C / A) (E) (E / D) (F) (F / D)
Permanent Employees
Male 447 233 52% 264 57% 436 39 9% 207 47%
Female 41 18 44% 18 44% 33 8 23% 18 51%
Total 488 251 52% 282 58% 469 47 10% 225 47%
Permanent Workers
Male 31 12 39% 21 67% 34 11 32% 18 53%
Female 0 0 - 0 - 0 0 - 0 -
Total 31 12 39% 21 67% 34 11 32% 18 53%
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c. Whether you have processes for workers to report the work-related hazards and to remove themselves from
such risks.
Yes, Safety portal is available for reporting any work-related hazards identified by the workers.
d. Do the employees/ workers of the entity have access to non-occupational medical and healthcare services?
Yes, Non occupational medical and Healthcare services is made available to workers and employees
Note:
*Employee data includes the FTE including workmen and contract employees.
12. Describe the measures taken by the entity to ensure a safe and healthy workplace.
1. EHS Awareness to all employees through training.
2. Safety toolbox talk
3. Safety Park models for training
4. Employee’s tree plantation programs
5. Environment Day celebrations
6. Safety week celebrations
7. Safe work practices
8. Rewards and recognition of best practices
9. Cross-functional safety audits
10. Yearly third-party safety audit electrical safety audit
11. Process Safety Management (PSM) implementation
12 Job Safety Analysis (JSA) for all activity
13. Hazard Identification and Risk Assessment (HIRA) for all operations
14. Hazard and operability study HAZOP all modifications
13. Number of complaints on the following made by employees and workers
FY 2022-23 FY 2021-22
Filed Pending Filed Pending
during the resolution at the Remarks during the resolution at the Remarks
year end of year year end of year
Working conditions 0 0 - 0 0 -
Health & safety 0 0 - 0 0 -
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15. Provide details of any corrective action taken or underway to address safety-related incidents (if any) and on
significant risks/concerns arising from assessments of health & safety practices and working conditions.
There are no critical observations generated from Health Safety, working conditions assessments by the entity,
authorities or third parties impacting operations.
Leadership Indicators
1. Does the entity extend any life insurance or any compensatory package in the event of death of (A) Employees
(Y/N) (B) Workers (Y/N).
Employee-Yes
Workers- Yes
2. Provide the measures undertaken by the entity to ensure that statutory dues have been deducted and
deposited by the value chain partners.
The Company has safeguards and checks and balances in place to determine if the statutory dues have been deducted
and deposited with respect of value chain partners to the extent applicable.
3. Provide the number of employees / workers having suffered high consequence work- related injury / ill-health
/ fatalities (as reported in Q11 of Essential Indicators above), who have been rehabilitated and placed in
suitable employment or whose family members have been placed in suitable employment:
4. Does the entity provide transition assistance programs to facilitate continued employability and the
management of career endings resulting from retirement or termination of employment? (Yes/ No)
No.
6. Provide details of any corrective actions taken or underway to address significant risks / concerns arising
from assessments of health and safety practices and working conditions of value chain partners.
None
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Chemicals Ltd.
Principle 4: Businesses should respect the interests of and be responsive to all its stakeholders
At TCL, stakeholder participation is a critical component of our business processes. We strive to provide long-term,
sustainable value to all of our stakeholders, encompassing our team members, clients, investors, suppliers, and communities.
To accomplish this, the Company has mapped its internal and external stakeholders and regularly communicates with the
stakeholders in order to understand their expectations and requirements. To generate more employment in the communities
we operate in, TCL provides training and development programmes for local youth. Moreover, TCL works alongside
with various charitable organizations to fulfil its corporate social responsibility through which we engage in development
of marginalised and disadvantaged group of the local communities by providing affordable and quality healthcare and
education.
SDG Linkages-
Essential Indicators
1. Describe the processes for identifying key stakeholder groups of the entity.
Any individual or group of individuals or institutions that adds value to the business chain of the corporation or is
materially affected by entity’s decision is identified as a core stakeholder. Currently, TCL has mapped its internal
and external stakeholders in a structured way and carries out engagements with investors, employees, customers,
suppliers, government, regulatory authorities, trade union and local community. The Company follows a system of
timely feedback and response through formal and informal channels of communication to ensure that the stakeholder
information remains current and updated.
2. List stakeholder groups identified as key for your entity and the frequency of engagement with each stakeholder
group.
Whether Frequency of
Channels of communication
identified as engagement
(Email, SMS, Newspaper, Purpose and scope of engagement
Stakeholder vulnerable & (Annually/ half-
Pamphlets, Advertisement, including key topics and concerns
group marginalised yearly/ quarterly
Community meetings, Notice raised during such engagement
group / others – please
board, Website), Other
(Yes/No) specify)
• Employee benefits
• Intranet Portal
• Equal opportunities
• Functional and cross-functional
• Recognition
committees
On a regular • Learning and development
Employees No • Leader’s talk
basis • Safety and well-being
• Regular Employee
• Performance review and career
Communication Forums
development
• Business update
• Customer Service Support On a regular • Customer feedback
Customers No
• Customer Satisfaction Survey basis • Resolution of their queries
• Resolving queries
• Supplier and Vendor meets
• Assessing performance
Suppliers • Face-to-face and electronic Annually
No • Recognition and engagement activities
and Vendors correspondence
• Undertaking discussion on
• Supplier Audits
Sustainability Parameters
Email, newspaper advertisement,
To update them about important
Investors / website, Annual General
No Need based developments in the Company and
Shareholders Meetings, disclosures to stock
address their grievances
exchanges.
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Leadership Indicators
1. Provide the processes for consultation between stakeholders and the board on economic, environmental, and
social topics or if consultation is delegated, how is feedback from such consultations provided to the board.
Our consultation is driven by our stakeholder engagement policy that has clear guidelines on our approach to
stakeholder consultation. Further any critical topics/ issues are communicated
Weblink: http://www.thirumalaichemicals.com/pdf/STAKEHOLDER%20ENGAGEMENT%20POLICY.pdf#toolbar=0
2. Whether stakeholder consultation is used to support the identification and management of environmental,
and social topics (Yes / No). If so, provide details of instances as to how the inputs received from stakeholders
on these topics were incorporated into the policies and activities of the entity.
Yes, stakeholder consultation is used for identification of environmental and social topics. No critical issues concerning
environmental, and social topics were raised in the current reporting period.
3. Provide details of instances of engagement with, and actions are taken to, address the concerns of vulnerable/
marginalised stakeholder groups.
While we engage with vulnerable/ marginalised stakeholder groups regularly through our various initiatives around
CSR, we actively seek concerns during the process. No concerns were recorded in the reporting period.
TCL is committed to respect and promote human rights of all stakeholders and ensures there is no violation while conducting
business. The Company policies support, respect and protect the human rights of its direct as well as indirect Stakeholders.
The Company is compliant with national regulations pertaining to human rights covering a host of aspects including non-
discrimination, gender equality, freedom of association, collective bargaining, avoidance of child and forced labour among
others. TCL has put in place a Code of Conduct which is applicable to all the employees to adhere and uphold the
standards contained therein.
SDG Linkages-
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Essential Indicators
1. Employees and workers who have been provided training on human rights issues and policy(ies) of the entity,
in the following format:
FY 2022-23
Category No. of employees / No. of employees / % (D /
Total (A) % (B / A) Total (C)
workers covered (B) workers covered (D) C)
Employees
Permanent 488 290 59% 469 299 64%
Other than permanent 24 18 76% 35 25 71%
Total employees 512 308 60% 504 324 64%
Workers
Permanent 31 31 100% 34 34 100%
Aspects of Human rights forms part of our business contract and all our contract work adhere
Other than permanent
to firm’s policies and guidelines regarding Human rights.
Total workers 31 31 100% 34 34 100%
FY 2022-23 FY 2021-22
Equal to Equal to More than
More than
minimum minimum minimum
Category Total minimum wage Total
wage wage wage
(A) (D)
No. % No. % No. % No. % (F /
(B) (B / A) (C) (C / A) (E) (E / D) (F) D)
Employees
Permanent 488 68 14% 420 86% 488 63 13% 425 87%
Other than permanent 24 1 4.2% 24 100% 35 0 0 35 100%
Total employees 512 69 13.5% 444 88% 523 63 12% 460 88%
Workers
Permanent 31 0 0 31 100% 32 0 0 32 100%
Other than permanent 494 494 100% 0 0 410 410 100% 0 0
Total workers 525 525 100% 31 6% 442 410 93% 32 7%
3. Details of remuneration/salary/wage
Male Female
Workers 31 36,420 0 0
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Thirumalai 50th Annual Report 2022-2023
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4. Do you have a focal point (individual/ committee) responsible for addressing human rights impacts or issues
caused or contributed to by the business? (Yes/No)
Yes, the human rights aspects are taken care by the Head HR. Any grievance raised in this regard is addressed by
Head HR.
5. Describe the internal mechanisms in place to redress grievances related to human rights issues.
There are various channels of communicating grievances including by email or over phone. There are suggestion
boxes available which are also meant to air grievances by employees and workers. Further, there is a designated
system/process of hierarchy within the Company to communicate grievance right from the designated Human rights
officer, factory manager, Site head and CEO & Managing Director.
6. Number of complaints on the following made by employees and workers:
FY 2022-23 FY 2021-22
Pending Pending
Filed Filed
resolution resolution
during the Remarks During Remarks
at the end at the end
year the year
of year of year
7. Mechanisms to prevent adverse consequences to the complainant in discrimination and harassment cases.
TCL is committed to maintaining a safe and productive workplace free from any discrimination or harassment. A
trained Internal Complaints Committee has been constituted for timely and impartial resolution of any complaints
that may arise in this regard. Also, TCL has a well-defined POSH policy to address discrimination and harassment at
workplace. - Weblink: http://www.thirumalaichemicals.com/pdf/POSH%20POLICY.pdf#toolbar=0
Further to this, there is also a Stakeholder Grievance Redressal policy for resolution of all grievances raised by the
stakeholders,
Weblink: http://www.thirumalaichemicals.com/pdf/STAKEHOLDER%20GRIEVANCE%20REDRESSAL%20
POLICY.pdf#toolbar=0
8. Do human rights requirements form part of your business agreements and contracts? (Yes/No)
The Company has a clear mechanism to address human rights requirements which are evidenced by the Company’s
code of conduct, employment and hiring policies, supplier code of conduct in place. TCL has a Business and Human
Rights policy in place to outline the procedures and action that the organization will undertake in case of any human
rights violation.
Weblink provided http://www.thirumalaichemicals.com/pdf/BUSINESS%20AND%20HUMAN%20RIGHTS%20
POLICY.pdf#toolbar=0
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10. Provide details of any corrective actions taken or underway to address significant risks/concerns arising from
the assessments at Question 9 above.
Nil
Leadership Indicators
1. Details of a business process being modified / introduced as a result of addressing human rights grievances/
complaints.
Nil
2. Details of the scope and coverage of any Human rights due diligence conducted.
No due diligence have been conducted
3. Is the premise/office of the entity accessible to differently abled visitors, as per the requirements of the Rights
of Persons with Disabilities Act, 2016?
No
4. Details on assessment of value chain partners:
5. Provide details of any corrective actions taken or underway to address significant risks / concerns arising
from the assessments at Question 4 above.
Nil
Principle 6: Businesses should respect and make efforts to protect and restore the environment
At TCL as per our EQHS Policy, we commit ourselves to operate our Plants and facilities with the utmost care to minimize
our impact on the Environment and on the Health and Safety of our employees, the community and our customers. We
have committed to combat climate change by improving energy efficiency and use of renewable energy.
SDG Linkages-
SDG Linkages-
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Essential Indicators
1. Details of total energy consumption (in Giga Joules (GJ)) and energy intensity
2. Does the entity have any sites/facilities identified as designated consumers (DCs) under the performance,
achieve, and trade (PAT) Scheme of the Government of India? (Y/N) If yes, disclose whether targets set under
the PAT scheme have been achieved. In case targets have not been achieved, provide the remedial action
taken if any.
Not applicable.
There are no sites/facilities that have been identified as Designated Consumers (DCs) under the Performance, Achieve and
Trade (PAT) Scheme of the Government of India.
3. Provide details of the following disclosures related to water, in the following format:
4. Has the entity implemented a mechanism for zero liquid discharge? If yes, provide details of its coverage and
implementation.
TCL has been 100% Zero Liquid Discharge since 2001. ZLD was audited and certified by IIT Madras in 2021 for
adequacy.
5. Please provide details of air emissions (other than GHG emissions) by the entity:
NOx Microgram/m3 50 50
SOx Microgram/m3 80 80
Particulate matter (PM) Microgram/m3 45 45
Persistent organic pollutants (POP) - - -
Volatile organic compounds (VOC) Microgram/m3 12 12
Hazardous air pollutants (HAP) - - -
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6. Provide details of greenhouse gas emissions (Scope 1 and Scope 2 emissions) and its intensity:
7. Does the entity have any project related to reducing greenhouse gas emission? If Yes, then provide details.
For FY 23 we have not developed any project to reduce Green House Gases, however we are in plans to increase the
usage of renewable energy to reduce our emission intensity.
8. Provide details related to waste management by the entity, in the following format:
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9. Briefly describe the waste management practices adopted in your establishments. Describe the strategy
adopted by your company to reduce the usage of hazardous and toxic chemicals in your products and
processes and the practices adopted to manage such wastes.
1. The Unit is ZLD from 2006 onwards. All the waste waters generated in the unit is treated and recycled back into
the system.
2. The HW generated in the unit is stored and disposed as per the Hazardous Waste Management, Handling and
Transboundary rules 2016.
3. The Scrubber Solution which is a PA Plant effluent is collected and used as a raw material for the manufacture
of Fumaric Acid (Wealth from Wastes). The emissions from the Scrubber and Thermic Fluid Heater systems are
connected online and monitored on a 24 X 7 basis. These emissions are also monitored by TNPCB and CPCB.
E-Waste generated in the unit is disposed to TNPCB authorised E-Waste recyclers on a regular basis.
10. If the entity has operations/offices in/around ecologically sensitive areas (such as national parks, wildlife
sanctuaries, biosphere reserves, wetlands, biodiversity hotspots, forests, coastal regulation zones, etc.)
where environmental approvals/clearances are required, please specify details in the following format:
No Operations in these areas. All operations in SIPCOT and GIDC complexes earmarked for industry with valid EIA and
EC's
11. Details of Environmental Impact Assessments of projects undertaken by the entity based on applicable laws,
in the current financial year:
Results
EIA Whether conducted by
Name and brief communicated Relevant
Notification Date independent external
details of project in public domain Web link
No. agency (Yes / No)
(yes/no)
12. Is the entity compliant with the applicable environmental law/ regulations/ guidelines in India; such as the
Water (prevention and control of pollution) Act, Air (prevention and control of pollution) Act, Environment
Protection Act, and rules there under (Y/N). If not, provide details of all such non-compliances:
Fully compliant
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Leadership Indicators
1. Provide break-up of the total energy consumed (in Joules or multiples) from renewable and non-renewable
sources, in the following format:
FY23 FY22
Water discharge by destination and level of treatment (in kilolitres)
(i) To Surface water
No treatment
With treatment – please specify level of treatment
(ii) To Groundwater
No treatment
With treatment – please specify level of treatment
(iii) To Seawater
Zero Liquid discharge has been
No treatment
implemented across site
With treatment – please specify level of treatment
(iv) Sent to third-parties
No treatment
With treatment – please specify level of treatment
(v) Others
No treatment
With treatment – please specify level of treatment
Total water discharged (in kilolitres)
Note: Indicate if any independent assessment/ evaluation/assurance has been carried out by an external agency? (Y/N)
If yes, name of the external agency.
No assessment by external agency has been conducted in the current reporting year
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3. Water withdrawal, consumption and discharge in areas of water stress (in kilolitres):
For each facility / plant located in areas of water stress, provide the following information: No plants are in water
stressed areas
FY23 FY22
Water withdrawal by source (in kilolitres)
(i) Surface water
(ii) Groundwater
(iii) Third party water
(iv) Seawater / desalinated water
(v) Others
Total volume of water withdrawal (in kilolitres)
Total volume of water consumption (in kilolitres)
Water intensity per rupee of turnover (Water consumed / turnover)
Water intensity (optional) – the relevant metric may be selected by the entity
Water discharge by destination and level of treatment (in kilolitres)
(i) Into Surface water
No treatment
With treatment – please specify level of treatment
Not applicable
(ii) Into Groundwater
No treatment
With treatment – please specify level of treatment
(iii) Into Seawater
No treatment
With treatment – please specify level of treatment
(iv) Sent to third-parties
No treatment
With treatment – please specify level of treatment
(v) Others
No treatment
With treatment – please specify level of treatment
Total water discharged (in kilolitres)
Note: Indicate if any independent assessment/ evaluation/assurance has been carried out by an external agency? (Y/N)
If yes, name of the external agency.
No assessment by external agency has been conducted in the current reporting year.
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5. With respect to the ecologically sensitive areas reported at Question 10 of Essential Indicators above, provide
details of significant direct & indirect impact of the entity on biodiversity in such areas along-with prevention
and remediation activities.
No ecologically sensitive areas around the unit
6. If the entity has undertaken any specific initiatives or used innovative technology or solutions to improve
resource efficiency, or reduce impact due to emissions / effluent discharge/waste generated, please provide
details of the same as well as the outcome of such initiatives:
7. Does the entity have a business continuity and disaster management plan? Give details in 100 words/ web
link.
Emergency Preparedness Plan has the following Scope and readiness
EMERGENCY PREPAREDNESS AND RESPONSE
This procedure covers the identification of potential accident and emergency situations and the response plan for
them.
Responsibility: Head – Safety.
Reference: ISO 14001:2015 – Clause 8.2 – Emergency preparedness and response ISO 45001:2018 – Clause 8.2 -
Emergency preparedness and response
Identification: The emergency situations are identified based on a detailed analysis of all the activities and products
handled in this Organization and their environmental aspects and types of occurrences. The following incidents have
been identified as potential emergency situations requiring an action plan
1. Major fire 2. Release of inflammable liquid 3. Explosion 4. Natural Calamities 5. Structural collapse / Bomb threat 6.
Uncontrolled leakage of hazardous chemicals 7. Deluge of untreated effluent or of high-pressure steam. Hence, each
one of them or a combination of them can be an emergency situation.
Applicability
The emergency situations may occur in any one of the following locations:
Factory premises at SIPCOT, RANIPET
Receiving terminal at Walaja Road Railway Station, Ammoor, and
Storage Installation at Royapuram, Chennai, near Chennai Port
An emergency preparedness and contingency plan has been drawn for each of these three locations. These plans include
all the actions identified to contain the situation. The Head – Safety in consultation with the Heads of Terminals and Heads
of production, prepares the plans, which are checked and approved by the management representative. The action plans
are available with Heads of terminals and Head Safety.
Testing: Periodic emergency preparedness and response drills are conducted without any prior notice by the Head – Safety
with permission from Head- Works. The mock drills are conducted for each of the identified emergency situations and
observations are recorded. The mock up drills are also conducted as tabletop drills for easy understanding and improvement.
Head- Safety keeps a schedule of the mock up drills for the field as well as for table top.
Review: The emergency preparedness and response plans are reviewed based on the observations recorded by Head –
Safety during mock drills and actual emergency situations. Revisions are made if any gaps are identified.
Disaster recovery systems for SAP servers available and regular daily backup are taken.
Web Link: http://www.thirumalaichemicals.com/pdf/BUSINESS%20CONTINUITY%20POLICY.pdf#toolbar=0
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8. Disclose any significant adverse impact to the environment, arising from the value chain of the entity. What
mitigation or adaptation measures have been taken by the entity in this regard?
Not yet assessed
9. Percentage of value chain partners (by value of business done with such partners) that were assessed for
environmental impacts.
Followed as per our checklist
Principle 7: Businesses, when engaging in influencing public and regulatory policy, should do so in a manner that is
responsible and transparent
TCL is affiliated with several industry and trade associations and actively participate in these forums to enable the sharing
of best practises, to represent industry concerns, and to assist in the implementation of measures to promote industry
and larger community growth. We pursue our policy advocacy work by collaborating with various trade and industry
associations, government bodies, as well as other comparable collective platforms, and we drive efforts to ensure policy
advocacy positions support ethical business practices, environmental stewardship, social well-being, and respect for
human rights.
SDG Linkages-
Essential Indicators
2. Provide details of corrective action taken or underway on any issues related to anti-competitive conduct by
the entity, based on adverse orders from regulatory authorities.
No case was filed by any stakeholder against TCL regarding unfair trade practices, irresponsible advertising and anti-
competitive behaviour during the financial year.
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Leadership Indicators
Frequency of
Whether review by board
information Web-
S. Method resorted for such
Public policy advocated available in the (Annually/ half link, if
No. advocacy
public domain? yearly/ quarterly available
(Yes/No) / others – please
specify)
BIS Standards amendments
Constant interaction with
and quality control Order
department of Chemicals, Business Review
for Phthalic anhydride (To
1 GOI and letters from Industry Yes Committee _
regulate Carcinogenic
Associations, Research -Quarterly
Naphthalene based Phthalic
Institutions
anhydride use in India)
Administrative participation by
company personnel in Chem Through Industry associations
Skill Development Centre covering ~300 graduates
2. Yes No board review -
(CSDC)-Established for every year including industrial
training Chemical Engineering training.
graduates.
TCL is actively engaged in upliftment of the communities and involved in implementing various development programmes
for the benefit of marginalised and underprivileged sections. Our CSR policy covers wider areas of principal support
like Education, Health, Women Empowerment and Community development services. Our dedicated CSR committee
recommends the spending on approved CSR activities and monitors them to achieve impactful result,
SDG Linkages-
SDG Linkages-
Essential Indicators
1. Details of Social Impact Assessments (SIA) of projects undertaken by the entity based on applicable laws, in
the current financial year.
Results
Name and SIA Whether conducted by Relevant
Date of communicated in
brief details of notification independent external web
notification public domain
project No. agency (Yes/No) link
(Yes/No)
- - - Not Applicable - -
2. Provide information on the project(s) for which ongoing Rehabilitation and Resettlement (R&R) is being
undertaken by your entity:
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4. Percentage of input material (inputs to total inputs by value) sourced from suppliers:
FY 2022-23 FY 2021-22
Directly sourced from MSMEs/ small producers 74% 61%
Sourced directly from within the district and neighbouring districts 14% 10%
Leadership Indicators
1. Provide details of actions taken to mitigate any negative social impacts identified in the Social Impact
Assessments (Reference: Question 1 of Essential Indicators above):
2. Provide the following information on CSR projects undertaken by your entity in designated aspirational
districts as identified by government bodies:
4. Details of the benefits derived and shared from the intellectual properties owned or acquired by your entity (in
the current financial year), based on traditional knowledge:
Intellectual property is 100% owned by TCL and Subsidiaries. This has been developed inhouse.
5. Details of corrective actions taken or underway, based on any adverse order in intellectual property related
disputes wherein usage of traditional knowledge is involved.
None - -
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Will be accounted
4 Starting an Educational Institution for Allied Health Sciences in the next
financial year
Sri Sathya Sai Health & Education trust, Chennai (To support them
9 3 -
for surgeries of the children with congenital heart disease.)
PRINCIPLE 9: Businesses should engage with and provide value to their consumers in a responsible manner
TCL is a customer centric company and works continuously to ensure customer satisfaction by providing quality products
and services. The company gives prime importance to its customer and incorporates the customer feedback in a timely
manner to enhance its customer experience and to achieve customer delight.
SDG Linkages-
SDG Linkages-
Essential Indicators
1. Describe the mechanisms in place to receive and respond to consumer complaints and feedback.
Once the complaint is received, it is directed to the respective plant and cause of problems are identified & corrective
action is shared with customer
2. Turnover of products and/or services as a percentage of turnover from all products/services that carry
information about:
As a % to total turnover
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FY 2022-23 FY 2021-22
Receive Pending Remarks Received Pending Remarks
during the resolution at during the resolution at
year end of year year end of year
Data privacy Nil Nil - Nil Nil -
Advertising Nil Nil - Nil Nil -
Cyber-security Nil Nil - Nil Nil -
Delivery of essential services Nil Nil - Nil Nil -
Restrictive trade practices Nil Nil - Nil Nil -
Unfair trade practices Nil Nil - Nil Nil -
Quality
Other 19 19 Nil 8 8
issues
5. Does the entity have a framework/policy on cyber security and risks related to data privacy? If available,
provide a web link to the policy.
Yes- http://www.thirumalaichemicals.com/pdf/CYBER%20SECURITY%20POLICY.pdf#toolbar=0
6. Provide details of any corrective actions taken or underway on issues relating to advertising, and delivery
of essential services; cyber security and data privacy of customers; re-occurrence of instances of product
recalls; penalty/action taken by regulatory authorities on the safety of products/services.
Not applicable
Leadership Indicators
1. Channels/platforms where information on products and services of the entity can be accessed.
TCL’s services and information can be accessed through the website www.thirumalaichemicals.com.
2. Steps taken to inform and educate consumers about safe and responsible usage of products and/or services.
The customers are provided the required process and product handling annexures for safe usage.
4. Does the entity display product information on the product over and above what is mandated as per local
laws? (Yes/No/Not Applicable) If yes, provide details in brief. Did your entity carry out any survey with regard to
consumer satisfaction relating to the major products / services of the entity, significant locations of operation
of the entity or the entity as a whole? (Yes/No) -
Yes, information such as product Name, Batch No. CAS No., Date of production, Date of Expiry, supplier details, bag
net weight & gross weight, labelling instructions, hazard statements, & precautionary statements
72