Curriculum Vitae
Nikunj M. Panchal
Address: Block No.6, H.No.604,
Kabir Apartment, Near Om Sky Building,
Science city Road, Sola Gam Road, Sola,
Ahmedabad-380059
Mob: 9328710656
Mail: [email protected]
Date of Birth: 13-05-1987
13+ years’ experience as an Executive Assistant & 4+ Years’ Experience as Back End
operation in a fast-paced environment. Proven strong interpersonal and communication
skills plus the ability to handle multiple tasks efficiently and accurately. A self-directed
team player who is always willing to go the extra mile. Having Good knowledge of office
Administration work process flow.
Education qualification:
Course Specialization Year
DBM Human Resource 2012
B.A Gujarati 2007
Key skills:
Experienced in planning, organizing and problem-solving to complete
multiple deadline-driven works efficiently and on time.
Excellent team player, possessing strong team building skill.
Strong analytical and interpersonal skill.
Completed the assignment of finalizing JD’s, KRA & IDP of Adani power ltd.
Sites and Corporate Office Employees.
Completed the assignment of Salary Bench marking, Manpower
Budgeting Data for all Grades.
Preparing MIS report and sending daily flash report.
Interacting with Distributor and retailer in order to get timely resolution related
to customer problems.
Ability to work logically and methodically to define processes and
implement methods to resolve customer issues and queries related to
different services offered by the company by using the resources to the level
best to give appropriate output to the organization.
Working knowledge on AI, Power BI, SAP, ERP, Microsoft Visio, Power
point, Lotus notes, Out Look, CRM.
Technical Knowledge:
Having excellent working knowledge of computers. (AI, Power BI,SAP, ERP,
Microsoft Outlook, Lotus Notes, M.I.S, M.S Word, M.S Excel, M.S. Access,
M.S. Teams, Zoom, Google Meet ,Internet, Power Point, Microsoft Visio, etc.)
WORK EXPERIENCE:
Employer: VBS (Architecture Designation: Duration:
Service) Executive Assistant to May’2023 to Aug'2023
Ahmedabad Founder CEO
● Proven track record in meeting deadlines efficiently, resolving problems
independently, using initiative to improve processes and working hard to meet
organizational objectives.
● Able to work under pressure and successfully deal with competing demands
while maintaining complete confidentiality.
● Devising and maintaining office systems, including data management and filing;
● Take notes or dictation at meetings or to provide general assistance during presentations;
● Screening telephone calls, enquiries and requests, and handling them when appropriate;
● Meeting and greeting visitors at all levels of seniority;
● Preparing M.I.S. reports and distributing to concerns.
● Organizing and maintaining Calendar and making appointments;
● Preparing MOM for meetings and activities of Management.
● Dealing with incoming email, faxes and post, often corresponding on behalf of
Management;
● Producing documents, briefing papers, reports and presentations;
● Organizing and attending meetings and ensuring their Team Members are well-
prepared for meetings;
● Liaising with clients, suppliers and other staff.
● Carrying out specific projects and research;
● Responsibility for accounts and budgets;
● Taking on some of the senior Management’s responsibilities and working more
closely with management;
● Billing Process for travelling Bills, Hotel Arrangement, Cab Management,
Employer: Shubhalakshmi Designation: Duration:
Polyester Limited. (SURAT) Executive Assistant to Sep ’2021 to May’2023
Director & President
(Commercial).
● Support and Investigate possible growth prospects of management, then assist and
supervise team Execution.
● Searching for new Opportunities, Finding New Potential services and Helping the
company expand to new Market.
● Other Roles and responsibilities as per current company & Also Handling Project Work
Employer: SUBHASRI Designation: Duration:
PIGMENTS PVT.LTD. Executive Assistant Apr ’2019 to Sep-2021
(ANKLESHWAR)
to Director.
● Roles and responsibilities as per current company & Also Handling Project Work
Employer: FILATEX INDIA Designation: Duration:
LTD. (DAHEJ) Executive Assistant OCT ’2016 to Apr-2019
to COO (Plant Head).
● Roles and responsibilities as per current company & Also Handling Project Work
Employer: Saturn Electronics Designation: Duration:
(AGRA) Executive Assistant January ’2014 to Aug 2016
to Managing
Director.
● Roles and responsibilities as per current company
Employer: Sai Info System Designation: Duration:
(India) Ltd Personal Assistant to May ’2012 to Oct’2013
Sr. VP (Telecom).
● Roles and Responsibilities as per current Company.
● Additionally, handling Travel Desk AS Sr. Executive (Travel Desk),
Employer: Adani Power Ltd. Designation: PS to SVP Duration:
(Ahmedabad) (CMG Dept.) & HR Feb ’2011 to May’2012
Executive
● Completed the assignment of finalizing JD’s, KRA & IDP of Adani power site
and Corporate Office Employees.
● Completed the assignment of Salary Bench marking for all Grades.
● Preparing various reports in excel and making PPT for the same.
● Preparing organogram as per company requirement.
● Excellent team player, possessing strong team building skill.
● Co-ordination & Follow up with required for arranging vehicle, Tickets, Stationeries
etc. by Department Staff.
● Co-ordination & Follow up with required ensuring the receipt of financial claims by
the individuals of Department.
● Maintaining Documents/Records of CMG department as per List ISO
9001:2008 requirement.
● Co-ordination with Respective Site Administration for Pick-up, Accommodation
facilities during site visit department staff.
Employer: Reliance Telecom Designation: Team Duration:
(Ahmedabad) Coach & Backend Nov ’2007 to Jan’ 2011
Operation Executive
● Doing balance swapping and wrong decrement analysis on daily T.T. creation.
● Ensuring maximum customer satisfaction by addressing customer problems and
achieving delivery and quality norms.
● Preparing M.I. S. report and distributing to concerns.
● Screening / verifying new customers and answering customer queries on phone & Mail.
● Handling customer queries and requests, retaining customers and ensuring
maximum customer satisfaction.
● Excellent team player, possessing strong team building skill.
● Respond accurately, promptly and effectively to call center calls and quickly
resolve difficulties angry and frustrated customer in a polite manner.
● Planning and motivating to team members to achieve target goals.
● Contribute to the team’s efficiency and effectiveness.
● Ensure building up of a good image for the company by responding positive to every
call received.
Employer: I'Call India ltd, Designation: Customer care Duration:
Executive FEB’2007 to Oct’2007
