Bishwojeet Kumar Patra
OBJECTIVE
Motivated software engineer with 1 year of experience in Production Support and maintenance. Skilled in Core java, Unix and MySQL with a strong
focus on delivering high quality solutions within tight timelines and budget. Adept at collaborating with teams to solve complex problems & optimize
application performance. Seeking to contribute expertise and grow in a dynamic production support role with a leading organization .
EDUCATION
College Of Engineering Bhubaneswar 2019 - 2023
B.Tech - Computer Science and Engineering - CGPA - 8.8 Bhubaneswar,
Odisha
Gurukul +2 Residental College, Jajpur, Odisha – 75% 2017- 2019
Intermediate – PCMB Jajpur, Odisha
TECHNICAL SKILLS
SQL, Unix, RDMS, AWS, Postman, Shell Scripting, Python, Java
Professional Summary:
Associate Software Engineer | NeoSOFT (Bengaluru, India) Jan 2025 – Present
Project: XpressBees Logistics
The XpressBees Onboarding System is a core backend service responsible for onboarding business partners such as delivery hubs , warehouses, and third-party
logistics providers into the XpressBees logistics platform. As part of the Production Support team, my responsibility is to e nsure the continuous availability,
reliability, and performance of APIs and services related to the onboarding flow.
Key Responsibilities:
• Monitoring real-time API traffic, application logs, and system performance to proactively detect issues and minimize disruptions.
• Troubleshooting and resolving production incidents related to partner onboarding, facility, and warehouse data retrieval.
• Collaborating with cross-functional teams to perform root cause analysis, implement workarounds, and ensure timely resolution of issues.
• Handling deployment validations, log analysis, and system monitoring using tools like Postman, SQL, and internal dashboards.
• Communicating with clients and stakeholders for incident reporting, issue clarification, and status updates.
• Creating and maintaining knowledge base documentation for recurring issues, resolution steps, and system behaviors to improve response times and support quality.
VoIPTech Solution-Technical Support Engineer- Bhubaneswar, India Oct,2023 – Feb,2024
• Monitor production systems, APIs, VoIP servers (like Asterisk/FreeSWITCH), and telephony infrastructure to ensure optimal uptime and performance.
• Investigate and resolve incidents, call failures, latency issues, dropped connections, and service degradations.
• Perform root cause analysis and provide detailed reports for recurring or high-priority issues.
• Work with SIP traces, logs, CDRs (Call Detail Records), and server metrics to identify and resolve telephony-related issues.
• Coordinate with the development and DevOps teams for bug fixes, performance tuning, and release validations.
• Support deployment activities, including smoke testing, health checks, and rollback plans.
• Communicate with clients and internal stakeholders for incident updates, issue resolution, and service improvements.
• Document common issues, troubleshooting steps, and escalation procedures to improve team efficiency.
CERTIFICATIONS
• Letter Of Recomendation.
• Internship Certificate
• Java Jspider.
CODING PLATFORMS
• Solve 250+ problem in LeetCode Using Data Structure & Algorithm. link
• Solved 200+ problem in GFG using Data Structure & Algorithm.
