# Software Requirements Specification (SRS) - Functional Requirements
**Document Title:** Software Requirements Specification for Enterprise-Level E-
Commerce Application
**Document Version:** 1.0
**Date:** [Insert Date]
**Prepared by:** [Your Name/Team Name]
**Approved by:** [Approver Name]
---
## 1. Introduction
This document outlines the functional requirements for an enterprise-level e-
commerce application that will be accessible via **desktop**, **web**, and
**mobile platforms**. The application will support **user role-based access**,
**delivery and order tracking**, **inventory management**, **accounts
management**, **payment gateway integration**, and other essential services.
---
## 2. Scope
The e-commerce application will serve as a comprehensive platform for
businesses to manage their online storefronts, inventory, orders, payments, and
customer interactions. It will support multiple user roles, including:
- **Admin**
- **Customer**
- **Vendor/Supplier**
- **Delivery Personnel**
- **Accountant**
The application will be developed for **desktop**, **web**, and **mobile**
platforms to ensure accessibility across devices.
---
## 3. Functional Requirements
### 3.1 User Role-Based Access
#### 3.1.1 Admin
- Manage user accounts (create, update, delete).
- Configure system settings (tax rates, shipping fees, etc.).
- Monitor and manage orders, inventory, and payments.
- Generate reports (sales, inventory, customer activity).
#### 3.1.2 Customer
- Browse products by category, search, or filters.
- Add/remove products to/from the cart.
- Place orders and track order status.
- View order history and invoices.
- Manage profile and payment methods.
#### 3.1.3 Vendor/Supplier
- Add/update/delete products in the inventory.
- View orders related to their products.
- Update order fulfillment status.
#### 3.1.4 Delivery Personnel
- View assigned orders for delivery.
- Update delivery status (out for delivery, delivered, etc.).
- Access customer contact and address details.
#### 3.1.5 Accountant
- Manage financial transactions (payments, refunds, etc.).
- Generate financial reports (revenue, expenses, etc.).
- Reconcile payments with orders.
---
### 3.2 Delivery and Order Tracking Service
- Real-time order tracking for customers.
- Integration with third-party logistics providers (if applicable).
- Notifications for order status updates (email, SMS, or push notifications).
- Delivery personnel assignment and tracking.
---
### 3.3 Inventory Service
- Real-time inventory management.
- Low stock alerts.
- Bulk product upload/update via CSV or API.
- Product categorization and tagging.
---
### 3.4 Accounts Service
- User account management (registration, login, password reset).
- Role-based access control (RBAC).
- Order history and invoice management.
- Customer loyalty programs (points, discounts, etc.).
---
### 3.5 Payment Gateway Service
- Integration with multiple payment gateways (e.g., PayPal, Stripe, credit/debit
cards).
- Support for multiple currencies.
- Secure payment processing (PCI-DSS compliance).
- Refund and cancellation processing.
---
### 3.6 Essential Programming Languages, Packages, and Tools
#### 3.6.1 Programming Languages
- **Frontend (Web & Mobile):** HTML, CSS, JavaScript, React.js, React Native (for
mobile).
- **Backend:** Python (Django/Flask), Node.js, or Java (Spring Boot).
- **Database:** SQL (MySQL, PostgreSQL) or NoSQL (MongoDB).
#### 3.6.2 Packages and Libraries
- **Frontend:** Redux (state management), Axios (API calls), Bootstrap/Material-
UI (styling).
- **Backend:** Express.js (Node.js), Django REST Framework (Python), Spring
Security (Java).
- **Payment Gateway:** Stripe SDK, PayPal SDK.
- **Authentication:** JWT (JSON Web Tokens), OAuth2.
#### 3.6.3 Tools
- **Version Control:** Git, GitHub/GitLab.
- **CI/CD:** Jenkins, GitHub Actions.
- **Containerization:** Docker, Kubernetes.
- **Cloud Services:** AWS, Azure, or Google Cloud Platform.
- **Database Management:** phpMyAdmin, MongoDB Compass.
- **Testing:** Selenium, Jest, Postman.
---
## 4. Non-Functional Requirements
- **Performance:** The system should handle up to 10,000 concurrent users with
a response time of less than 2 seconds.
- **Scalability:** The application should scale horizontally to support increasing
traffic.
- **Security:** Implement SSL/TLS encryption, secure authentication, and regular
security audits.
- **Availability:** 99.9% uptime with failover mechanisms in place.
- **Compatibility:** Support for major browsers (Chrome, Firefox, Safari, Edge)
and mobile platforms (iOS, Android).
---
## 5. Assumptions and Dependencies
- The application will rely on third-party APIs for payment gateway and logistics
services.
- Users will have access to stable internet connectivity.
- The development team will have access to necessary hardware and software
tools.
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## 6. Glossary
- **SRS:** Software Requirements Specification.
- **RBAC:** Role-Based Access Control.
- **PCI-DSS:** Payment Card Industry Data Security Standard.
- **CI/CD:** Continuous Integration/Continuous Deployment.
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## 7. References
- IEEE 830-1998 Standard for Software Requirements Specification.
- Payment Card Industry Data Security Standard (PCI-DSS) documentation.
- Documentation for React.js, Django, and other frameworks/libraries.
---
**End of Document**
