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Vidhata-Talmage-IT Desktop Support

VIDHATA TALMAGE is an IT Desktop Support professional with over 7 years of experience in technical assistance and customer service, skilled in various programming languages and systems. Their employment history includes roles at Amazon and Lumen, where they excelled in customer support and IT operations, achieving high user satisfaction and efficient issue resolution. They hold a GED and have completed studies in Information Technology & Networking, with a diverse set of skills and hobbies.

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59 views2 pages

Vidhata-Talmage-IT Desktop Support

VIDHATA TALMAGE is an IT Desktop Support professional with over 7 years of experience in technical assistance and customer service, skilled in various programming languages and systems. Their employment history includes roles at Amazon and Lumen, where they excelled in customer support and IT operations, achieving high user satisfaction and efficient issue resolution. They hold a GED and have completed studies in Information Technology & Networking, with a diverse set of skills and hobbies.

Uploaded by

vtswag65
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as PDF, TXT or read online on Scribd
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678 Summit Street, Richland, United States, 99352

[email protected] VIDHATA TALMAGE


(509)-948-0712
I T D E S K T O P S U P P O RT
ENGLISH , 29 years old

P RO F E S S I O NA L S UM M A RY
IT Desktop Support professional with over 7 years of experience providing technical assistance and customer service, leveraging expertise in C++, MySQL,
Oracle, and Linux. Demonstrates strong problem-solving and time management skills, ensuring efficient troubleshooting and innovative solutions to
enhance user satisfaction. Committed to continuous improvement and delivering high-quality support in fast-paced environments.

E M P L OYM E N T H I S T O RY
SEP 2020 - SEP 2022
Amazon Customer Service WFH, Amazon
• I would take calls and assist customers with their previous orders as well as maintain a professional rapport with existing Customers

NOV 2017 - DEC 2019


Operations, Three Rivers Convention Center, Richland, Washington
Oversaw operations to enhance productivity and outcomes, ensuring efficient goal achievement.
Managed budgets for necessities, optimizing resource allocation and cost-efficiency.
Delivered high-quality cleaning services in a dynamic environment, maintaining service excellence.
Streamlined operational workflows across multiple departments, enhancing efficiency and reducing process bottlenecks in the convention center environment
Managed facility budgets and expenditure tracking systems, ensuring optimal resource allocation while maintaining cost-effective operations

FEB 2021 - 2024


IT Support Associate, Lumen
Provide technical support, resolving 95% of issues on first contact.
Implemented system updates, enhancing efficiency and reducing downtime.
Collaborated with team to improve user satisfaction scores by 12%.
Analyzed and addressed recurring IT issues, improving system reliability.
Trained staff on new technologies, fostering a culture of innovation.
Managed IT service desk tickets efficiently, maintaining rapid response times and achieving consistent resolution benchmarks
Coordinated with cross-functional teams to implement software updates and security patches, strengthening system reliability and data protection
Maintained comprehensive documentation of technical solutions and procedures, enabling knowledge sharing and streamlined issue resolution
Provided responsive end-user support for hardware and software concerns, fostering positive client relationships and improving workplace productivity

E D U C AT I O N
AUG 2010 - JUN 2015
GED, Richland High School, Richland, WA

Informational Technology & Networking, Charter College, Pasco, WA

SKILLS
Staff Management Customer Service

Time Management Microsoft Office

Communication Problem Solving

Java Visual Basic

C++ PHP

MySQL Oracle
AutoCAD SolidWorks

MATLAB Mathematica

Windows Linux

MacOS HTML

Technical Support Network Troubleshooting

Remote Assistance Software Installation

Database Management System Administration

L A N G UAG E S
English

HOBBIES
Music, Vocal Engineering, Blogging, Gardening, Longboarding, Carpentry, Computers, Psychology

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