KAMALKANT PANDEY
Sr Solution Architect
Contact: 678-650-6734
[email protected]
Atlanta, GA
PROFESSIONAL SUMMARY CAREER OVERVIEW
Sr. Solution Architect with 18+ years of global experience driving digital
2010 – Present: Capgemini America Inc
transformation initiatives across Telecom (OSS & BSS), Media & Entertainment
and Banking & Finance domains. Specialized in designing and delivering highly 2007 – 2010: SSC GlobleOp Fin. Services
scalable, resilient, and secure cloud-native solutions using modern technologies, 2005 – 2007: OSG InfoTech
including Java, Graphql, gRPC, Contact Center AI, Vertex AI, GenAI, Open API
IMMIGRATION STATUS
Microservices architectures, DevOps practices, and serverless computing.
My capability spans across Cloud Platform (GCP/AWS) and on-premises cloud H1B with I-140 Approved
environments, where I help clients build innovative, agile and high-quality Passport : P9659284
applications. I focus on enabling organizations to achieve their business goals
KEY SKILLS
through cloud technology, ensuring solutions are scalable, secure, and resilient
to meet evolving demands. Programming and Frameworks:
Java, Spring Boot, REST, GraphQL, gRPC, JPA,
KEY RESPONSIBILITIES: Open API
• Architecting Microservices Roadmaps: Designed robust architectures for
new projects using Distributed Delivery Framework and Agile GenAI Skills:
methodologies, leveraging DevOps practices and cloud platforms to
Google CCAI, Vertex AI, Dialog flow CX,
ensure seamless delivery.
Gemini1.5 Pro LLM
• Generative AI & Multimodal Expertise: Apply deep expertise in generative
AI models and multimodal systems to design and implement advanced Architecture and Engineering:
frameworks that support the development of agentic, market-ready
Microservices, API Engineering, ActiveMQ, Kafka,
products.
GCP, Cloud-Native Tools, Webhook GenAI
• Agentic Product Development: Architect innovative solutions that enable Integration, UML
the creation of intelligent, autonomous agents capable of complex tasks
and interactions across diverse industry verticals, integrating multimodal Databases and Data Engineering
inputs and outputs.
Oracle, MongoDB, MySQL, Postgres, Streaming,
• Application Modernization and Digital Transformation: Led initiatives to ETL, Batch Process
modernize applications and drive digital transformation using Spring Boot
and Event-Driven Microservices Architecture. Defined comprehensive Cloud and DevOps:
API design and developed backend architecture roadmaps, ensuring
CI/CD, Jenkins, Maven, Gradle, Git, Kubernetes,
scalability, resilience, and maintainability.
Cloud Platforms (AWS, GCP), Splunk, ELK stack,
• Software Architecture Strategy and Delivery: Planned, organized, and
new relic, Datadog, Unix/Linux, EC2, S3, APIGEE
enforced the company’s software architecture strategy, overseeing the
design, development, and implementation of software solutions. CERTIFICATION & TRAININGS
Conducted Program Increment (PI) Planning to align with delivery • Trained & Certified on Google CCAI L400
roadmaps and ensure successful execution of upcoming releases. Architecture
• Enterprise Microservices Governance: Evaluated, designed, •
implemented, and led enterprise microservices governance while • Google Cloud Certified - Professional Cloud
managing API policy frameworks for APIs to ensure scalability, Architect
consistency, and security. • AWS certified Solution Architect-Associate
• End-to-End Delivery Management: Managed onshore and offshore • Certified Capgemini GenAI label1 & Label 2
teams for end-to-end software solution delivery. Acted as a mentor and • Certified IFA Level 1 Technical Architect.
provided training to ensure skill development and project success. • Certified SAFe 5 Agilist.
• Technical Specification and Review: Participated in developing technical • Google APIGEE 2.0: Google cloud API gateway
specifications for integration and development requirements. Reviewed • Trained on AI/ML with Cyber security
critical design artifacts, including Service Design Documents (SDD), • Certified Red Hat Delivery Specialist - Process
Service Physical Documents, and Non-Functional Requirements (NFRs). Automation Management (BPNM)
Defined service SLAs and provided accurate effort estimates to support
project planning. EDUCATION
• Post Graduate Diploma in Software Technology
• Leadership and Development: Responsible for people leadership, 2005
fostering team engagement, conducting year-end reviews, and managing • Bachelor of Information Technology in 2003.
compensation planning • Bachelor’s in science 2001
• Stakeholder Management: Effectively communicate with stakeholders at • High National Diploma from Edexcel London in
all levels, ensuring alignment of goals and expectations 2001
PROFESSIONAL EXPERIENCE
PROJECT NAME Product Knowledge Management (BSS- Business Support System)
PROJECT DURATION Dec 2024 to till Date
DESIGNATION Sr. Solution Architect
WORK LOCATION Atlanta GA USA 30328
PROJECT DESCRIPTION The project aims to improve agent efficiency by providing faster, more accurate knowledge article search
results and enabling agents to author new articles directly within the contact center platform.
Key Features:
• Faster Search Results: Utilizes Gemini Flash1.5 Pro LLM for real-time, AI-enhanced search accuracy.
• Article Creation: Agents can directly author and update knowledge articles within the platform.
• Cloud Integration: Leverages Google Cloud and SaaS Knowledge Management solutions for
scalable, secure access to knowledge resources.
Benefits:
• Faster, more accurate responses to customers.
• Empowered agents who can contribute to the knowledge base.
• Improved customer satisfaction and reduced operational costs.
SOFTWARE Google CCAI, Vertex AI, Dialogflow CX, Gemini Flash 1.5 Pro LLM, Google Cloud, and SaaS Knowledge
Management.
PROJECT NAME BIS Middleware (Business Integration Services)
PROJECT DURATION Aug 2019 to till date
DESIGNATION Technical Architect Manager / Solution Architect
WORK LOCATION Atlanta GA USA 30328
PROJECT DESCRIPTION The telecommunications industry, characterized by its complexity, requires robust middleware solutions in BSS
BSS- Business Support System) area to seamlessly deliver a mix of voice, data, and wireless services to
customers through various applications. To address this need, we developed the BIS Middleware (Business
Integration Services) layer, serving as a bridge between the ICOMs billing system (Netcracker product) and
various telecommunication applications, as well as external agencies such as Adobe and Equifax (for credit
checks), under a secure authorization framework.
The BIS Middleware efficiently manages 270+ services, ensuring secure, reliable, resilience and streamlined
integration across the ecosystem, enabling enhanced operational efficiency and superior customer
experiences.
SOFTWARE Spring Boot 3.0, gRPC, Kafka, Oracle 12c, Java 21, open API specification, Maven, Google Apigee,
Kubernetes and UML.
PROJECT NAME PLM (Product Life Cycle Management)
PROJECT DURATION Sep 2017 to Aug 2019
DESIGNATION Technical Architect Manager (Full stack)
WORK LOCATION Atlanta GA 30328 USA.
PROJECT DESCRIPTION The PLM Application will serve as a comprehensive Product Lifecycle Management solution for the Product
Catalog, offering user interface-driven operations, system-specific actions, and activity triggers. As part of its
roadmap, the PLM Application will evolve into the Single Source of Truth for managing the product lifecycle,
ensuring accuracy, consistency, and centralized control.
The PLM-BPM solution will function as an end-to-end platform to create, manage, and maintain workflows for
’s product inventory, enabling seamless business operations. Additionally, the application will integrate with
downstream systems such as OMC, Pinpoint, and ICOM, facilitating the propagation of data from the pricing
frontend system to end-user or customer interfaces. This will be achieved while adhering to predefined
eligibility and recommendation rules, ensuring accurate and efficient delivery of product information.
SOFTWARE Spring boot 2.7.0, Graphql, Maven, Hibernate 4.0, JPA, Oracle 12c, APIGEE Gateway, Java 8 , Angular 8,
Node-Js , Express.js, Swagger 2.0
PROJECT NAME Telephone Operation Service Systems (TOSS)
PROJECT DURATION Jan 2017 to Sep 2017
DESIGNATION Technical Architect (Full stack)
WORK LOCATION Atlanta Georgia USA.
PROJECT DESCRIPTION The Telephone Operation Service Systems (TOSS) project aimed to replace the legacy TOSS application by
2016. TOSS is a web-based application designed to manage and transmit Local Number Portability (LNP),
Directory Listings (DL), and Pre-Order (PO) requests to incumbent carriers.
Key Features and Functionalities:
• User Interface: Provides a user-friendly interface for back-office personnel to create, update, and
cancel LNP and DL requests.
• Web Services Integration: Exposes web services to systems like TAPS and DAPS to support key
operational functions.
• Messaging Standards and Formats:
o Adheres to industry guidelines for messaging standards and sequencing.
o Accommodates carrier-specific business rules and messaging formats:
▪ Verizon: EDI format
▪ AT&T and CenturyLink: XML format
• Message Sequencing: Built to handle the sequencing of message types, including confirmations and
acknowledgments, as required by industry guidelines.
• Error Reduction: Retrieves customer data via carrier-specific interfaces to validate Customer Service
Record (CSR) data entry before LNP submission, reducing errors and minimizing manual
intervention.
• Automated Data Transmission: Formats LNP and DL requests, transmits them to carriers, and
supports return messaging to TAPS and DAPS to eliminate swivel-chairing actions (manual data re-
entry).
Flexibility and Integration:
TOSS is constrained to carrier-specific interfaces, meaning any changes to a carrier’s interface require
updates to TOSS. The system is designed for seamless integration with multiple carriers while adhering to their
unique formats and messaging protocols
SOFTWARE Angular 2.0, Hibernate 4.0, Spring MVC. Spring Boot, Spring Integration, Rest and SOAP Services, Oracle
12c, JBOSS 7.0 EAP, Maven, Java 1.7, J2EE
PROJECT NAME Porting Out Support Systems (CPOSS)
PROJECT DURATION Aug 2016 to Jan 2017
DESIGNATION Technical Architect
WORK LOCATION Mumbai India/ Atlanta GA USA.
PROJECT DESCRIPTION The Customer Port Out Support System (CPOSS) is a critical application designed to comply with the FCC
mandate requiring to provide account information and mechanized support for Local Number Portability (LNP)
to competing carriers.
Key Functionalities:
• Customer Information Requests:
o Competing carriers can request customer account information, which CPOSS provides
either through a user interface (UI) or web services.
• Port Request Submission:
o CPOSS enables competing carriers to submit Port requests via the UI or web services.
o The system validates each Port request and either accepts or rejects the request based on
predefined rules.
• Automated Work Orders:
o Upon validation of a Port request, CPOSS programmatically generates a telephony
disconnect work order in ICOMS to terminate the customer’s service.
Users and Consumers:
• Internal Users: Cox’s ROC (Regional Operations Center) personnel.
• External Carriers: Competing carriers such as AT&T, Verizon, CenturyLink, FTR, and Neustar.
Key Impact:
CPOSS streamlines the Local Number Portability process, automates work order creation, and ensures
seamless communication with competing carriers through secure interfaces, improving operational efficiency
and compliance with regulatory mandates.
OPERATING SYSTEMS Windows and Unix Professional
SOFTWARE AngularJS 1.6 Hibernate 4.0, Oracle 11g, JBoss 7.0 EAP, Team Forge, Java 1.7 , J2EE
PROJECT NAME OHRA Healthcare Insurance (Netherlands)
PROJECT DURATION Jan 2015 to Aug 2016
DESIGNATION/ Technical Project Lead (Senior Consultant)
LOCATION
PROJECT DESCRIPTION Integrate OHRA Healthcare Insurance with the Guidewire Software platform. Develop Java Spring Boot
microservices to handle API communication and data synchronization between OHRA’s system and
Guidewire’s platform. Streamline the claims process, customer data management, and policy management.
Ensure compliance with healthcare and insurance industry standards for data security and privacy. Provide a
seamless user experience for OHRA agents, policyholders, and external stakeholders through the integrated
platform.
Key Objectives:
Backend: Java, Spring Boot (Microservices Architecture), Spring Security
Integration: RESTful APIs, SOAP Web Services, ActiveMq (for messaging), Guidewire Integration APIs
Database: Oracle DB (depending on OHRA’s existing setup)
Authentication & Authorization: OAuth2.0, JWT (for secure communication
PROJECT NAME NBCU DEX
PROJECT DURATION May 2013 to Jan 2015
DESIGNATION/ Technical Project Lead (Senior Consultant)
LOCATION
PROJECT DESCRIPTION The NBCU Digital Entertainment Exchange (DEX) project was developed for NBCUniversal (US) with the goal
of replacing the legacy International Film Distribution System (IFDS) by 2016.
Key Objectives:
• Future-Oriented Film Distribution Sales System: Designed a cutting-edge, J2EE-based solution to
manage film distribution sales, tailored to meet the evolving needs of the industry.
• Standardization Across Territories: Standardized the Film Distribution Booking and Accounting
processes across 12 international territories, ensuring consistency, efficiency, and scalability.
Global Vision: Positioned DEX as a World Wide Distribution System (Unify DEX) to support NBCU’s global
operations, aligning the business with future growth and innovation.
PROJECT NAME E-Sourcing, SDRO and R-Plan
CLIENT NAME Rolls-Royce (UK)
PROJECT DURATION April 2012 to April 2013
DESIGNATION / Consultant/ Mumbai
LOCATION
PROJECT DESCRIPTION This project was implemented as part of the Smart Meter Program aimed at optimizing e-sourcing processes.
E-sourcing, an SAP tool used by Rolls-Royce, leverages advanced sourcing functionalities to integrate
seamlessly with ECC and BAAN systems.
As a Java J2EE Developer, I contributed by developing and enhancing reports, utilizing Java/J2EE expertise to
deliver robust and efficient solutions aligned with the program's objectives.
SOFTWARE Hibernate 4.0 Web Services (SOAP), Spring , Oracle 11g , Agile ( Scrum), Glassfish , JBoss 6.0,JIRA, Java8,
J2EE
PROJECT NAME Oracle CRM On Demand ( Hikma, Jordan)
PROJECT DURATION Oct 2010 - March 2012
DESIGNATION Consultant
WORK LOCATION Mumbai and Amman (Jordan)
PROJECT DESCRIPTION Hikma Pharmaceuticals, a multinational pharmaceutical company headquartered in London, specializes in
manufacturing branded, non-branded generic, and in-licensed pharmaceutical products.
As a Java Integrator for the CRM On Demand application, I developed:
• MR and SR Call Planning Wizard: A web-based tool designed for medical and sales representatives
to plan and manage their calls effectively.
• Queue Manager: Facilitated streamlined task handling and prioritization within the CRM system.
• Data Load Applications: Built multiple applications to efficiently load and manage data within the CRM
On Demand platform, ensuring seamless integration and operational efficiency.
OPERATING SYSTEMS Windows and Unix Professional
SOFTWARE: Hibernate 4.0 , EJB 3.0 , Oracle 10g , WebLogic 10.2 , Java 1.7 , J2EE
CLIENT NAME Globeop Users with Citi Bank Prime broker (Globeop Financial Ltd)
PROJECT NAME Go-Geneva
PROJECT DURATION Oct 2008 - Jun 2010
DESIGNATION Senior Associate
WORK LOCATION Mumbai
PROJECT DESCRIPTION The Go-Geneva project aims to deliver a centralized system for the identification, processing, control, and
reporting of trade-level settlements. It serves as an interface to the Geneva reporting server, enabling
seamless management of trade information and settlement data.
Key Functionalities:
Daily Trade Management:
Provides trade settlement information and supports the upload of trade data for Fund Accountants (FA)
and Open Trade Equity (OTE) users.Facilitates daily trade settlement activities and report generation.
Subsystems Overview:
Client Implementation Application:
Allows setup of new clients on the Geneva reporting server, including portfolio creation and
accounting details.
Credit Facility Loader:
Manages the setup of investment bank loan accounts by inserting or updating bank debt
investments in Geneva as credit contracts.
Bank Debt Settlement Application:
Settles unbalanced investments and generates balance reports to assist in client trade
settlements.
Auto Trade Upload System:
Fetches trade data from deal capture systems (e.g., Kondor) and transfers it to the Geneva
reporting server via backend processes like MQ loader.
Manage Trade Application:
Handles price loading, failed trade management, and trade deletion on the Geneva servers.
Manual Trade Upload Application:
Allows users to upload trades manually that failed during the automated process, with errors
identified and resolved through the Manage Trade section.
Impact:
The Go-Geneva system ensures streamlined trade settlement processes, robust reporting capabilities, and
efficient management of investment operations, significantly improving productivity and reducing errors for FA
and OTE teams.
SOFTWARE: Multithreading, JSP, Servlet, XML, XSLT, JDBC, JAXB, Spring1.2.6, Hibernate 3, JMX,Quartz Scheduler, itext,
Jxl, JBoss Caching, Xdoclet, DWR, Tomcat 6.0.16,JMS with JBoss 4 ,Java script, Shell Script, Sybase, EJB
2.0 UNIX Solaris 5.8,Junit 4.1,Selenium 0.9.2(Basic),Ant, Perl(Basic)
