NAME:...................................................................................ADM NO:..............................

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Date:.....................................

MICHUKI TECHNICAL TRAINING INSTITUTE

UNIT OF COMPETENCY
COMPUTER REPAIR AND MAINTENANCE

UNIT OF LEARNING CODE

ICT/CU/IT/CR/3/5/A
(WRITTEN ASSESMENT)
CLASS: CBET/ICTTL5/023S
OCTOBER –NOVEMBER 2023

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 END OF TERM ONE EXAMINATION
Time: 3hrs
INSTRUCTIONS:
 Write your name and admission number in the space provided at the top of this page.
 Sign and write the date of the examinations in spaces above.
 This paper consist of fifteen questions
 Attempt all questions in the spaces provided don’t leave any question blank.
 Phones and other academic materials are not allowed in the exam room.

SECTION A (MULTIPLE CHOICE QUESTIONS) 10 MARKS

(Only mark the correct answer)
1. What does the term "BIOS" stand for in the context of computers?
a) Basic Input Output System
b) Binary Input Output System
c) Broad Internet Operating System
d) Basic Internal Operating System
2. Which of the following is a common cause of a computer not turning on?
a) Overheating
b) Software conflict
c) Power supply failure
d) Keyboard malfunction
3. What component is responsible for storing a computer's firmware and booting the operating system?
a) RAM (Random Access Memory)
b) CPU (Central Processing Unit)
c) GPU (Graphics Processing Unit)
d) Hard Drive or SSD (Solid State Drive)
4. When a computer emits a series of beeps during startup, what is it usually indicating?
a) Successful boot
b) Overheating
c) Hardware error
d) Low battery
5. What is the purpose of an anti-static wrist strap during computer repair?
a) To prevent overheating
b) To discharge static electricity and prevent damage to sensitive components
c) To improve Wi-Fi signal
d) To protect the computer from viruses
6. Which component of a computer is most likely to require cleaning to prevent overheating?
a) Monitor
b) Keyboard
c) CPU cooler or heatsink
d) Mouse
7. What tool is commonly used to remove and replace screws in a computer during repair?
a) Screwdriver
b) Hammer
c) c) Pliers
d) d) Wrench
8. Which of the following is an example of an optical storage medium?
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 a) USB flash drive
b) b) DVD
c) c) Solid State Drive (SSD)
d) d) RAM
9. If a computer is displaying a "No Boot Device Found" error, what component is likely causing the
issue?
a) RAM
b) b) Monitor
c) c) Hard Drive or SSD
d) d) Graphics Card
10. What does the term "defragmentation" refer to in the context of computer maintenance?
a) Organizing files and data on a hard drive to improve access times
b) Clearing viruses and malware from the computer
c) Installing the latest operating system updates
d) Creating a backup of important data
SECTION B (STRUCTURED QUESTIONS) 40 MARKS
1. Define the following terms as been used in computer repair and maintenance (8mks)
i) A computer

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ii) Hardware

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iii) UPS

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v) Troubleshoot

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2. What is the first step you should take when troubleshooting a computer that won't turn on? (1mk)

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3. Outline two methods that you check if a hard drive is failing or malfunctioning? (2mks)

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4. Stet two functions of a CMOS battery in a computer? (2mks)

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5. Explain two concept of static electricity and its potential impact on computer components. (2mks)

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6. What does "defragmenting a hard drive" mean, and why might it be necessary? (2mks)

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7. Outline two ways to troubleshoot a computer that is overheating? (2mks)

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8. List three the steps to replace a faulty power supply unit (PSU) in a desktop computer. (3mks)

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9. Explain the differences between SATA and IDE hard drive connections. (2mks)

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10. Describe four steps that are involved in upgrading a computer's RAM. (4mks)

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11. State three precautions should be taken before working on a computer's internal components to prevent
electrostatic discharge (ESD)? (3mks)

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12. Outline three common symptoms of a failing hard disk, and how would you diagnose this issue?
(3mks)

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13. Explain three concepts of data backup and the importance of regular backups for computer users.
(5mks)

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14. Miriam a secretary at Miti Mingi TTI is experiencing slow performance on her computer. As a
technician, state ONE simple and common action you can take to potentially improve the speed of a
PC speed? (1mk)

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Success!!