Republic of the Philippines
Department of Education
Region I
Schools Division of Pangasinan II
Binalonan District II
ALTERNATIVE LEARNING SYSTEM
Name: _____________________________ Level: JHS Date: __________
LS 1: DIGITAL CITIZENSHIP ALS Teacher: _____________________
Performance Standard B Demonstrate knowledge of basic hardware operations, software
operations, and file management in using a computer
Learning Competency Identify the different potential problems of a desktop computer
● Computer Viruses
● Hardware Malfunctions
● Software Issues
Code LS6DC-DO-PSB-JHS-5
Lesson 1
Understanding What you did
Computer software plays an important rule in a computer. Without it, a computer will be
useless. Sometimes software malfunction occurs, which requires a specific troubleshooting skill or
software repair. In this lesson, we will discuss some of the most software related problems and
how to fix them.
Most Common Software Problems
1. COMPUTER SYSTEM IS HANGING 0R NOT RESPONDING
Solution 1. If the operating system or other software is unresponsive, try to look for the task
manager in your operating system to end the task or the process.
Solution 2. If the computer does not respond at all, restart your computer by pressing the power
button for a few seconds and then run a virus scan once the computer has been restarted. Make
sure you have a reliable antivirus software, it can be licensed or free, which is available online.
2. OPERATING SYSTEM WILL NOT BOOT PROPERLY.
Solution. The operating system might have encountered a system boot failure or was improperly
shut down. If this is the case, the operating system needs to be restarted or reformatted. Make
sure to save your files on a separate storage device, such as flash drives or external had drives
before restarting or reformatting the system.
3. COMPUTER IS BECOMING SLOW
Solution. If your computer is slower than usual, you can often fix the problem by cleaning and
removing unwanted files from the hard disk. It can also be a sign of insufficient memory. External
hard drives are great storage solutions for overloaded central processing until and will help your
computer run faster.
4. INSTALLED DEVICES ARE NOT WORKING
Solution. There are times that the installed devices are not working after updating the computer
operating system. Check your other installed software that may need updating to make the
devices function well.
5. COMPUTER FILES ARE INFECTED WITH VIRUSES.
Solution 1. You may accidentally catch malware or adware, especially when you browse the
internet and automatically install unknown apps to your computer. Avoid this by installing firewall,
antivirus, and antispyware tools and scheduling regular registry scans.
Solution 2. Files that are already infected by a computer virus can be saved by scanning the file
itself. In any case that the file cannot be opened, it needs to be deleted, as it will infect other files.
Scan external storage devices when plugging them into the computer.
Republic of the Philippines
Department of Education
Region I
Schools Division of Pangasinan II
Pozorrubio District II
ALTERNATIVE LEARNING SYSTEM
Name: _____________________________ Level: JHS Date: __________
LS 1: DIGITAL CITIZENSHIP ALS Teacher: Juvilla A. Batrina
(Pre – Test)
Directions: Match the hardware devices in column A to its potential problems in column B. Write
the letter of the correct answer on a separate sheet of paper.
A B
1. Modem a. in a sleep mode
2. Monitor b. not enough space
3. Printer c. not enough battery
4. Computer mouse d. interrupted connection or weak signal
5. Keyboard e. stuck power button.
6. Hard drive f. low ink or toner
7. Sound card g. broken keys
8. Cables h. not updated
9. Wireless mouse i. uninstalled sound and driver
10. Computer desktop j. broken wire skin.
______________________ ______________________
Learner’s Signature Facilitator’s Signature
Republic of the Philippines
Department of Education
Region I
Schools Division of Pangasinan II
Pozorrubio District II
ALTERNATIVE LEARNING SYSTEM
Name: _____________________________ Level: JHS Date: __________
LS 1: DIGITAL CITIZENSHIP ALS Teacher: Juvilla A. Batrina
LEARNING STRAND 6 Digital Citizenship
Learning Competency:
Identify the different potential software problems
of a desktop computer. S6DC-DO-PSB-AE-JHS-5
POST TEST
Directions: Below is a photo of a computer system. Identify each component and describe its
function.
Number Components of a Computer Functions
______________________ ______________________
Learner’s Signature Facilitator’s Signature
KEY ANSWER (POST – TEST)
Number Components of a Computer Functions
1 PRINTER Present text or images to flat media such as paper in
various sizes.
2 WEBCAM Transmit live video in real time
3 Monitor Display images, text, video, and graphics information
generated by the computer via computer’s video card.
4 CPU Heart of the computer system.
5 USB To be connected to each oher with and transfer digital data
over USB cables.
6 KEYBOARD An input device used to enter characters and functions into
the computer system by pressing buttons or keys.
7 MOUSE To move the cursor on the screen, select objects and click
on buttons.
KEY ANSWER (PRE – TEST)
Sharpening Skills
1. D
2. A
3. F
4. H
5. G
6. B
7. I
8. J
9. C
10. E
KEY ANSWER (POST – TEST)
Number Components of a Computer Functions
1 PRINTER Present text or images to flat media such as paper in
various sizes.
2 WEBCAM Transmit live video in real time
3 Monitor Display images, text, video, and graphics information
generated by the computer via computer’s video card.
4 CPU Heart of the computer system.
5 USB To be connected to each oher with and transfer digital data
over USB cables.
6 KEYBOARD An input device used to enter characters and functions into
the computer system by pressing buttons or keys.
7 MOUSE To move the cursor on the screen, select objects and click
on buttons.
Republic of the Philippines
Department of Education
Region I
Schools Division of Pangasinan II
Pozorrubio District II
ALTERNATIVE LEARNING SYSTEM
Name: _____________________________ Level: JHS Date: __________
LS 1: DIGITAL CITIZENSHIP ALS Teacher: Juvilla A. Batrina
Key answer:
This can be critical for businesses and organizations, as technology malfunctions can disrupt operations and lead to
lost productivity. Additionally, for individuals, being able to troubleshoot and fix software issues can save time and
money, by reducing the need to rely on outside help or expensive repairs.
