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POWER SMART Mobile App User Manual | P a g e 1
1. DOWNLOADING THE APPLICATION
The application is designed to operate on iOS 12.4+ and Android 10+.
Download the POWER SMART Mobile application by visiting the App Store, Google Play OR
scanning the below QR code:
2. HELP
Any questions, concerns, or issues regarding the application shall be reported to the POWER
SMART Mobile App support team:
[email protected]
042-99202063
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3. POWER SMART MOBILE APP
3.1 LANDING SCREEN
Upon opening the application, the user is presented Landing
Screen to:
• Sign Up
• Sign In
• Recover forgotten password
3.1.1 SIGN UP
The user opening the application for the first time need to register an account.
Step 1: Click the “Sign up” button, on the
Landing Screen.
Step 2: Enter the requested information
followed by clicking the “Sign up” button.
Step 3: Now enter the OTP sent to your registered
email and mobile number.
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3.1.2 SIGN IN
The user can sign-in using either of below three methods:
Step 1: Email / User ID
Click the “Email/User ID” tab. Enter the
required information. Click the “Sign in” button.
Step 2: CNIC No.
Click the “CNIC No.” tab. Enter the required
information. Click the “Sign in” button.
Step 3: Phone No.
Click the “Phone No.” tab. Enter the required
information. Click the “Sign in” button.
User can click on the “Remember Me” for future to get
themselves sign in directly through this. (Optional)
3.1.3 FORGOT PASSWORD
The user can recover the forgotten password via
registered Email/Phone No.
Step 1: Click the “Forgot Password?” on the
Landing Screen.
Step 2: Enter the required information followed by
clicking the “Submit” button.
Step 3: Enter the OTP sent to your email/ phone
number and reset the password.
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3.2 HOME SCREEN
After sign-in, the user is presented with the Home
Screen. This screen will pop up a window to ask the
user to receive bill online via email or not.
This screen enables to navigate between:
➢ Home
➢ Smart View
➢ Services
➢ Complaints
3.2.1 HOME
This screen enables the user to:
➢ Add Meter
➢ Add Multiple Meters
3.2.1.1 ADD METER
The users using the application for the first time
need to add meter in the app.
Step 1: Click the “Add Meter +” button.
Step 2: Click the “+” button.
Step 3: Enter the “Consumer ID” followed by
clicking the “Add Meter” button.
Step 4: Click the “Confirm” button.
3.2.1.2 ADD MULTIPLE METERS
Add multiple meters by following the below steps:
Step 1: Click the “Meter” Icon, on the Home Screen.
Step 2: Click the “+” button.
Step 3: Enter the “Consumer Id” followed by clicking the “Add Meter” button.
Step 4: Click the “Confirm” button.
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3.3 GUEST MODE
The guest mode lists the functions related to customer services and facilitation, and enables
the users to perform the following:
➢ Self Reading
➢ Duplicate Bill
➢ Complaints
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3.3.1 SELF READING
Submit the reading of your meter by following the
below steps:
Step 1: Click “Self reading” button, on Customer
Services screen.
Step 2: Firstly, you have to register your mobile
number for Self meter reading.
Step 3: Enter your Reference no.
Step 4: On entering the reference no, the pop-up
appears that your mobile no. is not registered.
Step 5: Click on register button
Step 6: Provide the required occupant’s information
followed by clicking the “Submit” button
Step 7: Enter the OTP sent to your
registered mobile no. and
submit.
Step 8: Now your mobile number is
registered successfully.
Step 9: Enter your reference number
again and submit the reading
of your meter.
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3.3.2 DUPLICATE BILL
View the electricity bill online by following the below
steps:
Step 1: Click “Duplicate Bill” button, on guest mode
screen.
Step 2: Enter the reference number.
3.3.3 COMPLAINTS
This screen lists the functions related to customer services and facilitation, and enables the
users to perform the following:
➢ Lodge Complaints
➢ Track Complaints
➢ Wrong Meter Reading
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3.3.3.1 COMPLAINTS
Submit power and commercial complaints by
following the below Steps:
Step 1: Click “Complaints” button, on Customer
Facilitation screen.
Step 2: Select the Complaint Nature.
Step 3: Select the relevant complaint followed by
clicking the “Proceed” button.
3.3.3.2 TRACK COMPLAINTS
Track your lodged complaints by following the below steps:
Step 1: Click “Track Complaints” button, on
Customer Facilitation screen.
All your Line and Non-line complaints will be
shown here.
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3.3.3.3 WRONG METER READING
Submit power and commercial complaints by following the below Steps:
Step 1: Click “Wrong Meter Reading” button,
on Customer Facilitation screen.
Step 2: Fill all the fields and forward your
Correction complaint followed by
clicking the “Submit” button.
