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Ayush Kumar - Customer Care Executive: Linkedin

Ayush Kumar is a motivated Customer Care Executive with a strong background in communication, problem-solving, and technical skills, seeking to enhance customer experiences at Flipkart. He holds a Post Graduation Diploma in Computer Application and a Bachelor of Arts, along with certifications in Information Technology and Digital Marketing. Ayush has successfully completed projects in social media marketing and database management, showcasing his technical expertise and ability to drive results.

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rajatmishra2411
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11 views2 pages

Ayush Kumar - Customer Care Executive: Linkedin

Ayush Kumar is a motivated Customer Care Executive with a strong background in communication, problem-solving, and technical skills, seeking to enhance customer experiences at Flipkart. He holds a Post Graduation Diploma in Computer Application and a Bachelor of Arts, along with certifications in Information Technology and Digital Marketing. Ayush has successfully completed projects in social media marketing and database management, showcasing his technical expertise and ability to drive results.

Uploaded by

rajatmishra2411
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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AYUSH KUMAR — Customer Care Executive

[email protected] — LinkedIn — +91 9627126711

PROFESSIONAL SUMMARY
Motivated and customer-focused individual with strong communication, problem-solving, and technical
skills.Passionate about delivering exceptional customer experiences and contributing to Flipkart’s mission
of providing seamless support. Seeking to leverage my certifications, education, and hands-on project
experience as a Customer Care Executive to resolve customer queries effectively, ensure high satisfaction
levels, and contribute to organizational success.

EDUCATION
Post Graduation Diploma in Computer Application (PGDCA)
Mahatma Jyotiba Phule Rohilkhand University, Bareilly, India
October 2022 – September 2023
- Developed a Student Record Management System, showcasing proficiency in database manage-
ment, data analysis, and problem-solving.
- Gained hands-on experience with MS Office Suite, including Excel (pivot tables, VLOOKUP), Word,
PowerPoint, and Outlook.
- Completed coursework on system design and automation tools.
Bachelor of Arts (BA)
Humanities studies in English Literature, Hindi Language, Political Science, and Sociology
Mahatma Jyotiba Phule Rohilkhand University, Bareilly, India
August 2019 – September 2022
- Developed strong written and verbal communication skills through coursework and presentations.
- Conducted research and presented findings on socio-political topics, honing analytical abilities.

CERTIFICATIONS
- Advance Diploma in Information Technology (ADIT) — IT Computer Education — November
2018 – January 2020
- Global Service Desk (GSD) — NIIT Foundation — November 2022 – December 2022
- Digital Marketing — NIIT Foundation — February 2023 – June 2023

SKILLS
Technical Skills:
- Proficient in CRM tools for customer interaction and record management.
- MS Office Suite: Excel (pivot tables, VLOOKUP), Word, PowerPoint, Outlook.
- Data analysis and visualization using spreadsheets.
- Email campaigns, social media outreach, and digital communication tools.
Soft Skills:
- Strong verbal and written communication skills (English Hindi).
- Excellent problem-solving and conflict-resolution abilities.
- Ability to handle high-pressure situations professionally.
- Customer-centric mindset with a proactive approach to issue resolution.
- Good listening and interpersonal skills.
- Strong analytical and decision-making capabilities.
- Time management and organizational skills.

1
PROJECTS
Social Media Marketing Project: Revamp Online Store
Digital Marketing Course — February 2023 – June 2023
- Conducted market research to identify target audiences and optimize social media strategies.
- Designed and executed campaigns on platforms like Facebook, Instagram, and WhatsApp to increase
store visibility.
- Analyzed campaign performance using metrics such as engagement rates and conversions, refining
strategies based on insights.
- Increased online store traffic by 25% through targeted social media efforts.
Student Record Management System
PGDCA Course — October 2022 – September 2023
- Developed a database-driven application to manage student records efficiently.
- Implemented features for data entry, retrieval, and reporting, improving accessibility and accuracy.
- Utilized SQL for database management and Excel for data visualization, demonstrating problem-
solving and technical expertise.

ACHIEVEMENTS
- Successfully completed a Social Media Marketing Project, increasing online store visibility and
engagement.
- Developed a functional Student Record Management System, showcasing technical and analyt-
ical skills.
- Participated in the INTERNATIONAL EQUAMINITY OLYMPIAD – 2015, demonstrating
academic excellence and competitive spirit.
- Completed multiple certifications in IT and digital marketing, reflecting self-motivation and adapt-
ability.

ADDITIONAL INFORMATION

- **Languages**: Proficient in English and Native in Hindi.


- **Work Setup**: Own laptop (i5 processor, Windows 10, 16GB RAM, 1TB SSD) and a 100 Mbps
Wi-Fi connection.
- **Headset**: Noise Cancelling Headsets
- **Shift Timings**: Comfortable working in rotational shifts, including night shifts and weekends.

LANGUAGES
- English: Proficient
- Hindi: Native

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