Arfa Najam

Mobile: +92 3365599930; [email protected]; Lahore, Pakistan

https://www.linkedin.com/in/arfa-najam

EDUCATION
Lahore University of Management Sciences July 2023 - June 2025
Candidate for MS (Healthcare Management & Inno.)
Margalla Institute of Health Sciences November 2014 - November 2019
Bachelors In Dental Surgery

CERTIFICATIONS/TRAININGS
Certificate Course in Infection Prevention & Control (CIPC)
Pakistan Kidney and Liver Institute and Research Center (PKLI & RC), Lahore
May 2025
5-day training focused on infection control protocols, patient safety, and prevention strategies.
Covered topics relevant to doctors, infection control nurses, microbiologists, and other healthcare professionals.

EXPERIENCE
Integrated Medical Care (IMC) Hospital
Quality Assurance Executive/Officer - Quality Assurance Department October 2024 - Present

● Populate monthly and quarterly reports.

● Streamline QA operations using QA tools [(patient care, performance measurement, Plan-Do-Study-Act
(PDSA) and Focus-Analyze-Develop-Execute (FADE)].
● Maintain CQI data for the hospital.

Quality Assurance Intern - Quality Assurance department January 2024 - March 2024

● Assisted in carrying out data–entry operations

● Assisted in populating monthly & quarterly reports for 2 Months and 1 quarter.
● Assisted in collecting patient / Employee feedback regularly

● Assisted in streamlining QA operations using QA tools (patient care, performance measurement,

Plan-Do-Study-Act(PDSA), and Focus-Analyze-Develop-Execute (FADE).

● Participated in QMS training sessions to enhance understanding of quality assurance principles and

practices in the healthcare industry.

Dental Experts
General Dentist December 2022 - September 2024

● Assisted 8 Implant surgeries, 30 RCTs, and 20 dental extractions.

● Completed 4 general orthodontic procedures.
● Carried out Dental Assessments and diagnoses for patients.

● Performed multiple scaling and polishing procedures.

Dental Café
Associate Dentist September 2021 - August 2022

● Assisted 30 RCTs, 8 Implant placement Surgeries, 20 extractions and 5 teeth whitening procedures.
● Managed daily clinical tasks.

Lahore Medical and Dental College, Hospital

House Surgeon September 2020 - September 2021

● Performed 80 dental extractions, 50 fillings, Orthodontic procedures, and 102 Scalings.

● Conducted initial patient assessments, take medical histories, and develop treatment plans.
 ● Educated patients on oral hygiene and post-operative care.
● Managed patient records and ensure accuracy.

PROJECTS
Healthcare Operations Management Sept-Dec 2023
Project: Delays in dispensing and administration of Stat orders in SKMCH&RC hospital.
● Analyzed the situation to provide a fresh perspective and identify potential solutions for the delays with

my group.
● Recommendations included increasing the number of porters to enhance the efficiency of medication

delivery and considering installing a pneumatic tube system for faster and more reliable transportation of
medications within the hospital.
● The recommendations, aimed at reducing the delays in medication delivery, thereby improving the

overall efficiency and maintaining the high standards of patient care at SKMCH&RC.

Healthcare Policy, Politics, and Law Jan-May 2024

Advocacy Report: Adoption of Integrated Practice Unit (IPU) Model In Tertiary Care Hospitals Of Pakistan
● Identified key issues including shortage of skilled healthcare professionals, inadequate technological

infrastructure, financial constraints, and frequent leadership turnover which hindered the effective
implementation of healthcare models.
● Wrote a comprehensive policy report recommending the establishment of a National Healthcare Process

Management Task Force to standardize processes, develop training programs for healthcare
professionals, and advocate for strategic investments in technology and human resources.
● Anticipated improved patient outcomes through enhanced process management and interdisciplinary

collaboration, consistent policy implementation, and better teamwork and efficiency in healthcare
delivery. Expected increased investment in technology and human resources to support the sustainable
implementation of healthcare models.

Advanced Healthcare Data Analytics June-Aug 2024

Project: Developing an Algorithm to Classify Treatment Responses in Orthopedic Patients with Chronic
Conditions
● Patients with chronic orthopedic conditions at Jinnah Hospital, Lahore, were facing varied recovery

outcomes, with those having longer disease duration and higher pain levels showing significantly lower
recovery chances.
● A machine learning algorithm was developed to classify treatment responses by analyzing key factors

such as disease duration, pain levels, muscle strength, and range of motion. Various models, including
Random Forest and Gradient Boosting, were evaluated for their predictive performance.
● The Random Forest and Gradient Boosting models achieved high predictive accuracy, with AUC scores

of 0.981. The analysis provided specific insights, indicating that early diagnosis and better muscle
strength and range of motion significantly improve recovery outcomes. This approach is expected to
enhance patient management, leading to personalized care, better health outcomes, and reduced
operational costs at Jinnah Hospital.

ADDITIONAL SKILLS AND EXPERIENCE

● Proficient in Microsoft Excel, Word and Powerpoint

● Basic Orange Software
● Data analysis and modeling

● Problem Identification and resolution

● Patient Dealing

INTERESTS
Travelling, Photography, Art, Social Work, Creative Content Creation

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