Eternal LTD Company Overview April 2025
Eternal LTD Company Overview April 2025
Better food for Instant commerce World class going- Make India
more people indistinguishable out experiences
malnutrition free
from magic in India
1
Our key businesses
1 22 3 4
Food delivery Quick commerce Going-out B2B supplies
Food ordering and
Quick delivery (in 10 minutes) of Enabling discovery and B2B business supplying
Overview delivery business products across categories (fresh, transactions across going-out quality food ingredients &
staples, electronics, beauty, general experiences including dining-out, other products to restaurants
merchandise, festive needs ++) movies, sports and live events and other B2B buyers
GOV
45%
36%
(Q3FY25)
INR 9,913 crore INR 7,798 crore INR 2,495 crore INR 1,671 crore
B2C business
Consolidated Q3FY25 GOV (B2C business): INR 20,206 crore (Annualized: INR 80,825 crore)
2
Business is scaling well driven by growth across all key
businesses…
GOV (B2C business) Adjusted Revenue
INR crore INR crore
CAGR: 44%
55% YoY CAGR: 44%
32,308
8,693
21,297
5,541
FY20 FY21 FY22 FY23 FY24 9MFY25 FY20 FY21 FY22 FY23 FY24 9MFY25
Notes: 1) GOV (B2C business) defined as the combined GOV of consumer facing businesses i.e. food delivery, quick commerce and going-out. 2) Adjusted Revenue defined as consolidated revenue from
operations as per financials (+) actual customer delivery charges paid in the food delivery business (net of any discounts, including free delivery discounts on account of Zomato Gold program) (+)
platform fee paid (that is not already included in Revenue). 3) Quick commerce data used for above computation is from 10-Aug-22 onwards (Blinkit transaction closing date). 4) Going-out data used for
9MFY25 computation includes acquired entertainment ticketing business from 27-Aug-24 onwards (transaction closing date). 5) GOV (B2C business) for FY20, FY21 and FY22 includes food delivery only. 3
…along with improvement in profitability
Adjusted EBITDA Profit after tax (PAT)
INR crore INR crore
914
372 488
351
-325
-783 -816
-973 -971
-1,223
-2,206 -2,386
FY20 FY21 FY22 FY23 FY24 9MFY25 FY20 FY21 FY22 FY23 FY24 9MFY25
Improvement in profitability resulting in steady increase in cash balance (cash balance as at end of Q3FY25: INR 19,235 crore
Businesses require low capital expenditure and working capital investments and hence are structurally high ROCE businesses
Note: 1) Adjusted EBITDA defined as consolidated EBITDA (+) share-based payment expense (-) rental paid for the period pertaining to ‘Ind AS 116 leases’. 2) ROCE = Return on capital
employed 4
1
Food delivery
i Food delivery business is a complex three-sided
marketplace
partners partners
306k 480k
131 189
11,221 110
9,483
120
FY20 FY21 FY22 FY23 FY24 9MFY25 FY20 FY21 FY22 FY23 FY24 9MFY25 FY20 FY21 FY22 FY23 FY24 9MFY25
Note: 1) Restaurant partners denotes average monthly active food delivery restaurant partners for the period. 2) Delivery partners denotes average monthly active delivery partners for the period.
7
The business is now sustainably profitable
Adjusted EBITDA
as % of GOV 4.3%
3.3% 3.4% 3.5%
2.6% 3.0%
2.5%
1.2%
0.0% 0.3%
-1.8%
-3.2%
Q4FY22 Q1FY23 Q2FY23 Q3FY23 Q4FY23 Q1FY24 Q2FY24 Q3FY24 Q4FY24 Q1FY25 Q2FY25 Q3FY25
Adjusted EBITDA (as % of GOV) has improved steadily each quarter, over the last 3 year
Progress in profitability a result of incremental improvements in scale, efficiency and durability of the busines
Investments in category creation now largely behind us; Adjusted EBITDA (as % of GOV) expected to stabilize around 5%
8
Our customer base is growing and their order frequency
is increasing
Annual transacting customers (ATC) Annual order frequency
million # 11.1 11.9
10.0 10.1
8.6
5.6 10.7 6.8 14.7 17.0 18.4 6.9
63
58
53
FY19 FY20 FY21 FY22 FY23 FY24
40
Customers with annual order frequency > 50
28 28
million
2.8 3.4
2.3
1.7
0.6 0.9
FY19 FY20 FY21 FY22 FY23 FY24 FY19 FY20 FY21 FY22 FY23 FY24
Average monthly transacting customers (MTC) Annual order frequency : > 50 but <=80 > 80 but <=100 > 100
We expect GOV growth to be driven by (a) growth in monthly transacting customers (MTC) and (b) growth in number of power customers (order
frequency >50 times a year
MTC to continue growing as more annual transacting customers (ATC) transact every month (reflected in increasing annual order frequency
ATC to also continue growing driven by new customer acquisition, which will further drive MTC growth
Note: 1) Annual order frequency computed as Orders for the year divided by annual transacting customers (ATC). 2) Average monthly transacting customers computed as average of monthly transacting 9
customers for the period
i The outcome - a large and growing business with
sustained cash generation
Complex
+ + =
Large and Proven Sustained cash
‘technology + engaged
operations’ customer base economics generation
business
Food delivery business currently generates ~INR 1,700 crore of Adjusted EBITDA on an annualized* basis
On demand delivery of thousands of products across multiple categories in 10 minutes through a separate app - Blinkit
Delivery in 10 minutes
Why is quick commerce working?
Home
Grocery & Snacks &
Beauty
Kitchen Drinks
Mirrors existing offline customer behavior
12
What makes quick commerce possible?
cycles in stores
(self leased)
R
Store tech - Products packed in under
placed t s
d ig
a n
rk e replenishment in dark Location intelligence - Optimizing store
d own the inventory
s to L
to stores multiple times
re stored in warehouses
locations for shortest delivery times
13
The business is scaling rapidly...
GOV Average monthly transacting customers Store count at end of the period
INR crore million #
94% YoY 19 26 70
123% YoY
9.0 1,007
18,853
12,469
5.1
526
6,449 377
2.9
Blinkit GOV scaling rapidly driven by increase in transacting customer base and AOV; FY26 GOV expected to grow 100%+ YoY
Increase in transacting customer base driven by rapid expansion of store & warehouse network across new and existing cities; store network
expected to reach ~2,000 stores by Dec-2
Increase in AOV primarily driven by expansion in assortment across categories
Notes: 1) Average monthly transacting customers computed as average of monthly transacting customers for the period. 2) Store count refers to the number of stores live as at the end of the
period. 3) Q1FY23 and Q2FY23 numbers used for FY23 computation are unaudited, MIS based numbers as received from Blinkit. Consolidation of Blinkit numbers in books of Eternal Limited is only 14
from August 10, 2022 onwards (transaction closing date).
...while making progress on profitability
Contribution Adjusted EBITDA
as % of GOV as % of GOV
3.5%
2.1% -0.6%
-3.1%
-6.9% -15.7%
FY23 FY24 9MFY25 FY23 FY24 9MFY25
Improvement in profitability largely driven by operating leverage due to higher throughput per stor
Adjusted EBITDA margin declined to -1.3% in Q3FY25 primarily due to pulling forward of growth investments (store network expansion,
customer acquisition spends, backend infrastructure)
Investments in expansion expected to continue in the near future; steady state Adjusted EBITDA expected to be around 4-5% (% of GOV)
Note:
1) Q1FY23 and Q2FY23 numbers used for FY23 computation are unaudited, MIS based numbers as received from Blinkit. Consolidation of Blinkit numbers in books of Eternal Limited is 15
only from August 10, 2022 onwards (transaction closing date).
3
Going-out
We are building a one-of-a-kind destination for going-
out experiences in India
Through ‘District’ - our dedicated going-out app, we enable discovery and transactions for multiple going-out experiences including dining-
out, movies, sports & other live event
Our focus is on building ‘District’ as the go-to destination when customers think of going-out
Ticketing partner for all major movie chains (PVR Inox, Cinepolis
etc.); access to ticketing inventory across 5,000+ screens pan-India
Immediate priority is to build strong customer engagement across existing categories (dining-out, movies, sports and live events) which will give
us the right to build and scale other categories and use-cases in the future
17
The business is still nascent with a large, untapped
opportunity ahead
GOV Revenue Adjusted EBITDA
INR crore INR crore INR crore
136% YoY
51% YoY
3,225 -6
258 -13
171
1,366
Post acquisition of the entertainment ticketing business in Aug-24, the business is now present in multiple categories (dining-out, movies,
sports and live events)
Overall GOV expected to grow at 40%+ YoY for the next couple of years (post FY25
Near term focus is on investing in scaling across categories; business expected to incur losses for the next year or so
Notes: 1) Going-out data used for 9MFY25 computation includes acquired entertainment ticketing business from 27-Aug-2024 onwards (transaction closing date). 2) Like-for-like YoY GOV
and Revenue growth in 9MFY25 is 122% and 140% respectively
18
4
B2B supplies
Hyperpure is solving ‘sourcing’ for restaurants
Restaurant B2B supplies market in India is highly fragmented and unorganized, leading to inconsistency in product quality, availability and yiel
Hyperpure is solving the above problem for standalone restaurants and regional chains (that form bulk of the restaurant supply in India) through
its end-to-end B2B supply chain for food ingredients and other product
Hyperpure operates a 1P model (i.e., owns inventory) where it sources directly from farmer producer organizations, traders and brands and
supplies to restaurants and other B2B customers
pricing
87,000+
87,000+
Reliable and timely delivery
Warehouses
Warehouses
10:07
1111
Single vendor
for multiple
Transparent
needs offering
operations
6,000+ products Cities
Citiespresent
presentinin
88
Note: Data as of 9MFY25. 20
Hyperpure is scaling well with improving profitability
CAGR: 152%
96% YoY
(FY21-FY24)
4,356
3,172 -1%
-4%
-13%
-27% -26%
1,506
538
199
FY21 FY22 FY23 FY24 9MFY25 FY21 FY22 FY23 FY24 9MFY25
Improvement in profitability driven by (a) higher throughput resulting in better utilization of existing supply chain and (b) increase in gross
margins due to scale benefit and growing share of higher margin/ value added products
21
Our businesses feed into each other and further
Restaurant
network
Restaurant
network
Customer base
Last mile
Customer base delivery
network
22
Our impact beyond business ...
Feeding India addresses hunger Generate flexible earning opportunities for millions of
and chronic malnutrition among delivery partners, with their earnings growing steadil
Operates one of India’s largest non- partners; claims of over INR 100 crore processed in
served 190+ million meals till date Onboarded 419 persons with disability as delivery
23
Appendix
Adjusted Revenue nd Adjusted EBITDA e n a r co cilia io t n
INR crore, unless otherwise mentioned FY23 FY24 9MFY25
Adjusted Revenue
Revenue from operations 7,079 12,114 14,410
Add: Actual customer delivery charges paid in the food delivery business 1,614 1,348 755
Add: Platform fee paid in the food delivery business (that is not already included in revenue) - 83 228
Adjusted Revenue 8,693 13,545 15,393
Adjusted EBITDA
Adjusted EBITDA -783 372 914
Add: Other income 682 847 709
Add: Rental paid pertaining to ‘Ind AS 116 leases’ 78 185 232
Less: Depreciation & amortization expense 437 526 576
Less: Finance cost 49 72 98
Less: ESOP expense 506 515 581
Less: Exceptional items 0 0 0
Less: Tax expense -44 -60 112
Profit ss t e e d
/ (lo ) for h p rio -91 7 351 488
Note: 1) Up until Q1FY23, Adjusted EBITDA did not include the rental expenses on certain leases that are required to be capitalised as per Indian Accounting Standard 116 (Ind AS 116). From Q2FY23 onwards, we
have included the actual rent paid for the period under such leases in the Adjusted EBITDA computation to reflect our cash profit / loss more appropriately. 2) From Q2FY25 onwards, provision for income tax has
been created on other income (primarily being treasury income) post adjustment of unabsorbed depreciation permitted under the Income Tax Act. No provision has been created on business income since that 25
is being set off against the carried forward losses from past years.
Adjusted EBITDA to closing cash balance bridge
INR crore, unless otherwise mentioned Q3FY24 Q4FY24 Q1FY25 Q2FY25 Q3FY25
Add: (Increase) / Decrease in net working capital 35 -66 -175 -148 -168
Note: 1) Treasury income is as per actual cash received (and not on accrual basis). Hence, there will be quarterly variation in the quantum.
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Glossary (1/4)
Consolidated
Term Description
Consolidated revenue from operations as per financials which includes food delivery Revenue (+) Hyperpure (B2B supplies)
Revenue
Revenue (+) Quick commerce Revenue (+) Going-out Revenue
Defined as Revenue (+) actual customer delivery charges paid in the food delivery business (net of any discounts, including
Adjusted Revenue free delivery discounts on account of Zomato Gold program) (+) platform fee paid in the food delivery business (that is not
already included in Revenue)
Adjusted EBITDA Defined as consolidated EBITDA (+) share-based payment expense (-) rental paid for the period pertaining to ‘Ind AS 116 leases’
Food delivery
Term Description
Food delivery business Refers to India food ordering and delivery business
Orders All food delivery orders placed on our platform in India, including canceled orders
Total monetary value of Orders gross of any restaurant or platform funded discounts (excluding tips) (+) actual customer
Gross order value (GOV) delivery charges paid (net of any discounts, including free delivery discounts on account of Zomato Gold program) (+) platform
fee paid by the customer (+) packaging charges (+) taxes
Average order value (AOV) GOV divided by number of Orders
Defined as commission and other charges (+) ad revenue (+) platform fee and subscription revenue (net of discounts, credits
and refunds other than free delivery) (+) restaurant & delivery partner onboarding fee (+) actual customer delivery charges
Adjusted Revenue paid (net of any discounts, including free delivery discounts on account of Zomato Gold program) (+) platform fee that is not
already included in Revenue on account of Ind AS 115 adjustment
27
Glossary (2/4)
Food delivery (contd.)
Term Description
Defined as Adjusted Revenue (-) last mile delivery cost (-) platform funded discounts (-) payment gateway charges (-)
Contribution customer support and appeasement cost (-) customer & restaurant partner refunds (-) delivery partner recruitment and
onboarding cost (-) cash on delivery handling charges (-) other miscellaneous costs
Adjusted EBITDA Defined as EBITDA (+) share-based payment expense (-) rental paid for the period pertaining to ‘Ind AS 116 leases’
Number of unique transacting customers identified by customers’ mobile number that have placed at least one Order in India in
Monthly transacting customers
that month
Unique delivery partners identified by their national identity proof who successfully delivered at least one Order in India in that
Monthly active delivery partners
month
Quick commerce
Term Description
Orders Defined as all orders placed on the Blinkit marketplace platform in India, including canceled orders
Total monetary value of Orders at maximum retail price (“MRP”) of goods sold (except for instances where MRP is not applicable
such as fruits and vegetables in which case final selling price is used instead of MRP), gross of any seller/ brand/ platform funded
Gross order value (GOV)
subsidies (excluding tips) (+) actual customer delivery charges paid (net of any discounts) (+) other charges such as handling fee,
convenience fee, packaging fee (+) taxes
28
Glossary (3/4)
Quick commerce (contd.)
Term Description
Defined as Blinkit marketplace commission income (+) actual customer delivery charges (net of any discounts) (+) ad revenue (+)
Revenue
warehousing and ancillary services income
Defined as Adjusted Revenue (-) dark store operations cost (including actual rent paid prior to any accounting adjustment for Ind
AS 116) (-) last mile delivery costs (-) warehouses expenses (including actual rent paid prior to any accounting adjustment for Ind AS
Contribution 116) (-) middle mile transportation costs (-) customer acquisition subsidies (-) wastage losses (-) customer refund cost (-)
packaging cost (-) payment gateway charges (-) support cost (-) delivery partner recruitment and onboarding cost (-) cash on
delivery handling (-) other miscellaneous costs
Adjusted EBITDA Defined as EBITDA (+) share-based payment expense (-) rental paid for the period pertaining to ‘Ind AS 116 leases’
Defined as the number of unique transacting customers identified by the customers' mobile number that have placed at least one
Monthly transacting customers
Order in that month
Calculated as a simple average of total GOV transacted on a particular day divided by total number of dark stores operational for the
Average GOV per day, per store
day, for that period
Going-out
Term Description
Defined as total monetary value of transactions (gross of cancellations) across our dining-out and entertainment ticketing
Gross order value (GOV)
(movies, sports and events) platforms gross of all discounts (+) convenience fee & other charges (+) taxes (as applicable)
29
Glossary (4/4)
Going-out (contd.)
Term Description
Defined as commission charged from restaurant partners on dining-out bills paid through the Zomato or District app in India and
through Zomato app in UAE (+) subscription revenue for Zomato Gold in UAE for access to dining-out offers in UAE (+) ad revenue
(+) platform share of convenience fee collected from customers (+) take-rate earned from merchants and third-party event
Revenue organizers on sale of tickets (+) ticket sale collections for events managed by Zomato (e.g., Zomaland) (+) sponsorship and event
marketing revenue (+) event production and management fee earned from co-produced events (+) revenue for providing on-
ground event management services (+) rentals and commission charged on sale of food & other products from merchants
participating in Zomato - managed live events (+) cancellation fee and other charges
Adjusted EBITDA Defined as EBITDA (+) share-based payment expense (-) rental paid for the period pertaining to ‘Ind AS 116 leases’
Hyperpure
Term Description
Total monetary value of goods sold on the Hyperpure platform (net of any returns/ discounts) (+) actual delivery charges paid
Revenue
(net of any discounts) (+) other revenue
Adjusted EBITDA Defined as EBITDA (+) share-based payment expense (-) rental paid for the period pertaining to ‘Ind AS 116 leases’
30
Disclaimer
Use of non-GAAP financial measures
To supplement our financial information presented in accordance with IND AS, we consider certain financial measures that are not prepared in accordance with IND AS, including Adjusted Revenue and Adjusted EBITDA.
We use these financial measures in conjunction with IND AS measures as part of our overall assessment of our performance to evaluate the effectiveness of our business strategies and to communicate with our board of
directors concerning our business and financial performance. We believe these non-GAAP financial measures provide useful information to investors about our business and financial performance, enhance their overall
understanding of our past performance and future prospects, and allow for greater transparency with respect to metrics used by our management in their financial and operational decision making. We are presenting
these non-GAAP financial measures to assist our investors and because we believe that these non-GAAP financial measures provide an additional tool for investors to use in comparing results of operations of our
business over multiple periods. Information given also includes information related to material subsidiaries.
These metrics have certain limitations and hence should be considered in addition to, not as substitutes for, or in isolation from, measures prepared in accordance with IND AS.
This document contains certain statements that are or may be forward-looking statements. These statements include descriptions regarding the intent, belief or current expectations of the senior management of
Eternal Limited (formerly known as Zomato Limited) (“Company”) subject to board approval, wherever applicable with respect to the results of operations and financial condition of the Company. These statements can be
recognised by the use of words such as “expects,” “plans,” “will,” “estimates,” “projects,” “marks,” “believe” or other words of similar meaning. Forward-looking statements generally are not statements of historical fact,
including, without limitation statements made about our strategy, estimates of revenue growth, future EBITDA and future financial or operating performance. Such forward-looking statements are not guarantees of
future performance and involve risks and uncertainties which are difficult to predict and are outside of the control of the Company, and actual results may differ from those in such forward-looking statements as a result
of various factors and assumptions which the Company believes to be reasonable in light of its operating experience in recent years. The risks and uncertainties relating to these statements include, but not limited to,
risks and uncertainties, regarding fluctuations in earnings, our ability to manage growth and competition, among others. The Company does not undertake any obligation to revise or update any forward-looking statement
that may be made from time to time by or on behalf of the Company.
Any investment in securities issued by the Company will also involve certain risks. There may be additional material risks that are currently not considered to be material or of which the Company, its directors, any
placement agent, their respective advisers or representatives are unaware. Against the background of these risks, uncertainties and other factors, viewers of this document are cautioned not to place undue reliance on
these forward-looking statements. The Company, its directors, any placement agent, their respective advisers or representatives assume no responsibility to update forward-looking statements or to adapt them to
future events or developments. Accordingly, any reliance you place on such forward-looking statements will be at your sole risk.
The information contained in this document has not been independently verified. The information in this document is in summary form and does not purport to be complete. No representation, warranty, guarantee or
undertaking, express or implied, is or will be made as to, and no reliance should be placed on the accuracy, completeness, correctness or fairness of the information, estimates, projections and opinions contained in this
document. Potential investors must make their own assessment of the relevance, accuracy and adequacy of the information contained in this document and must make such independent investigations as they may
consider necessary or appropriate for such purposes. Such information and opinions are in all events not current after the date of this document.
Further, past performance of the Company is not necessarily indicative of its future results. Any opinions expressed in this document or the contents of this document are subject to change without notice. This document
should not be construed as legal, tax, investment or other advice. Neither the Company or its directors, nor any placement agent or their respective advisers or representatives shall have any responsibility or liability
whatsoever (for negligence or otherwise) for any loss howsoever arising from this document or its contents or otherwise arising in connection therewith. The information set out herein may be subject to updating,
completion, revision, verification and amendment and such information may change materially. Neither the Company, its directors, any placement agent, nor any of their respective advisers or representatives is under any
obligation to update or keep current the information contained herein. This document does not constitute or form part of and should not be construed as, directly or indirectly, any advertisement, offer or invitation or
inducement to sell or issue, or any solicitation of any offer to purchase or subscribe for, any securities of the Company by any person whether by way of private placement or to the public, in any jurisdiction, nor shall it or
any part of it or the fact of its distribution form the basis of, or be relied on in connection with, any investment decision or any contract or commitment therefor. Investing in securities involves certain risks and potential
investors should note that the value of the securities may go down or up. Accordingly, potential investors should obtain and must conduct their own investigation and analysis of the relevant information carefully before
investing.
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For any queries and/or suggestions, please write to us at
[email protected]