Spectrum Acronym and Abbreviation List

A
A/O - Additional Outlet
ACB - Additional Charge Blocking
ACD - Automated Call Distributor
ACQ - Acquisition
ACR - Anonymous Call Rejection
ACSR - Advanced Customer Service Representative
ACW - After Call Work
AD - Active Directory
ADB - Advanced Digital Broadcast
ADPS - Automatic Digital Phone Switch
ADSG - Advanced DOCSIS Set-Top Gateway
ADV - Advised ("CCI to pay PD balance, ADV $5 fee")
AH - Account Holder
AHT - Average Handle Time
AIM - America Online Instant Messenger
AIT - Analog Instrument Transducers
ALI - Automatic Location Information
AM# - Created by our keying department (CSS) for submitting the LSR
AMS - Account Management System - now called BPS
ANI - Automatic Number Identification
AOL - America Online
AR - (also A/R) Accounts Receivable
ASA - Average Speed of Answer
ASO - All Services Out
ASP - Active Server Page
ASR - Access Service Request (OMSe term)
ATB - All Trunks Busy
ATM - Asynchronous Transfer Mode
ATN - Account Telephone Number (used in OMSe)
AU - Authorized User
AUP -Acceptable Usage Policy
AUX - Auxiliary
AWG - Advanced Wireless Gateway

B
B - Basic
BAE - Business Account Executive (Direct Sales Agent)
B2B - Business to Business
B2C - Business to Customer
BAPCO - BellSouth Advertising & Publishing Corporation (Publishes Yellow Pages Ads for Business Phone customers)
BAU - Business As Usual
BBGUI - Browser-Based Graphic User Interface (Example: ICOMS)
BBR - Big Button Remote
BCC - Blind Carbon Copy
BCN - Billing Complete Notification (for telephony Clearing House term)
BCP - Business Class Phone
BDF - Basic Digital Format
BHN - Bright House Networks
BHNU - Bright House Networks University
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BHP - Bright House Promo
BLV - Busy Line Verification
.BMP - Bitmap Graphic file
BNOC - Brighthouse Network Operations Center
BPI - Baseline Privacy Interface
BPS - Broadband Provisioning System
BS - Bell South
BTA - Bill To Address
BTN - Billed Telephone Number (may be used as alternative to ATN)
BTP - Business Technical Professional (name previously used for Business Customer Service Reps)
BTS - Broadband Telephone Switch
BYOD - Bring Your Own Device

C
CAAT - Customer Account Authentication Tool
CAG - Column Address Generator or (for OMSe) Create as Gain
CAL - Calendar or (for OMSe) Create as Loss
CALEA - Communications Assistance for Law Enforcement Act
CAMP - Campaign Code
CARE - Carrier Access Record Exchange
CARS - Charter Action Request System
CAT5 - Category 5
CB42 - Call Before To (call ahead phone number)
CBI (as in CBI Upsell code) - Credit Bureau Interface-Equifax Multivision, the server interface used when placing
impulse orders
CBL - Cable Business Link
CBO - Contract Buyout Offer
CBT - Computer Based Training
CC - Carbon Copy
CCER - Correctable Codeword Error Rate
CCI - Customer Call In
CCOC - Charter Customer Operations Connections - Your source for customer and operations-impacting news and
information
CCP - Customer Care Professional
CCR# - Customer Contact Record Number
CD - Compact Disk
CDR - Call Detail Records
CEO - Chief Executive Officer
CEO - Customer Experience Observation
CEPCert - Customer Premises Certification Test
CER - Codeword Error Rate
CFL - Central Florida
CGI - Common Gateway Interface
CID - Caller Identification
CIDR - Classless Inter-Domain Routing
CIMT - Charter ID Management Tool
CIRT - Computer Incident Response Team
CIT - Call Interaction Tool
CLEC - Competitive Local Exchange Carrier
CLU - Channel Lineup
CMI - Computer Media Integration
CMS - Call Management System
CMTS - Cable Modem Termination System
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CNAM - Caller ID Name or Calling Name
COS - Change of Service
CPE - Customer Premise Equipment
CPH - Calls Per Hour
CPNI - Customer Proprietary Network Information
CPST - Cable Programming Services Tier or Customer Preferred Standard Tier
CRDD - Customer Requested Due Date
CRM - Customer Relationship Management
CRO - Campaign Roll Off
CSG - Customer Statement, Billing System
CSI - Customer Self-Installation
CSP - Customer Service Professional
CSR - Customer Service Record
CSR - Customer Service Representative
CSS - Customer Service Specialist
CSS - Aspect branded Customer Self Service IVR
.CSV - Comma-separated values file extension

D
D1 - as in Commercial Dwelling D1; D1 is a non-residential institution (such as medical and health services,
education, art, etc.); can also stand for DOCSIS 1.0 equipment
D2 - as in Commercial Dwelling D2; D2 is a property used for assembly and leisure (such as a cinema, concert hall,
swimming pool, gym, etc.); can also stand for DOCSIS 2.0 equipment
DA - Dedicated Access
DA - Directory Assistance
DA or DTA - Digital Adapter
DAC - Digital Addressable Controller
DAT - Disconnect At Tap
dB - Decibel (a measure of the signal strength in wires and cables at RF and AF frequencies)
DB - Database
DCC - Dynamic Channel Changes
DCT - Digital Cable Terminal
DEOD - Daily Edition on Demand
DHCP - Dynamic Host Configuration Protocol
DHCT - Digital Home Communication Terminal
DHFE - Door Hung for Equipment
D/L - Driver License
.DOC - Microsoft Word file extension
DOCSIS - Data Over Cable Service Interface Specification
DL - Directory Listing
DM - DataMart
DMCA - Digital Millennium Copyright Act
DNCS - Digital Network Control System
DNIS - Dialed Number Identification Service
DNPAC - Disconnect Number Porting Association Center
DNS - Domain Name System (or Service or Server)
DOJ - Day of Job
DP - Digital Phone (former name for Home Phone product)
DPO - Digital Phone Order
DPOM - Digital Phone Order Management
DPPS - Data Packets per second
DP SME - Digital Phone Subject Matter Expert
DR - Data Repository Server for ECS
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DSG - DOCSIS Settop Gateway (any two-way cable box)
DSL - Digital Subscriber Line
DTH - Direct to Home (satellite subscribers)
DTMF - Dual-Tone Multi Frequency
DTS - Digital Theater System
DTV - Digital TeleVision
DVD - Digital Video Disc
DVI - Digital Visual Interface
DVR - Digital Video Recorder
DVS - Descriptive Video Service

E
E911 - Enhanced 911
EBONDED - Automated Order
ECAF - Executive Customer Action Form
ECS - Enterprise Contact Server
EDLP - Every Day Low Price
EDVR - Enhanced DVR (equipment or service)
EFTS - Electronic Funds Transfer
EG - Education and Government
EIP - Equipment Installment for Apple TV
EL - EarthLink
ENG - English
EOM - End of Month
EPON - Ethernet Passive Optical Network
ERC - Emergency Response Center
ESB - Enterprise Service Bus (**no longer in use; see OCGW)
ESG - Electronic Support Group
ESR - Enterprise Service Request
ETA - Estimated Time to Arrival
ETD - Escalation to Dispatch
ETF - Early Termination Fee
ETR - Estimated Time to Resolution
EU - End User
EVP - Executive Vice President
eWFM - eWorkforce Management
.EXE - Executable File
EZC - Easy Connect

F
FAQ- - Frequently Asked Question
FCC - Federal Communications Commission
FCR - First Call Resolution
FOC - Firm Order Confirmation Notice or Firm Order Commit
FTE - Full-Time Equivalent
FTP - File Transfer Protocol or Flow-Through Provisioning
FTTH - Fiber to the Home
FTTP - Fiber to the Premise

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G - General Audiences (TV/Movie Rating)
GB - Gigabyte (Gig) 1,000,000,000 bytes
GNOC - Global Network Operation Center
GUI - Graphical User Interface (pronounced - "gooey")
GWA - Good Will Adjustment
GWR - Generic Wireless Router

H
HC - Help Call
HD - Hard Disk
HD - High Definition
HDCP - High-bandwidth Digital Content Protection
HDD - Hard Disk Drive
HDMI - High-Definition Multimedia Interface
HD DVR - High Definition Digital Video Recorder
HDTV - High Definition Television
HFC - Hybrid Fiber-Coaxial
HFCS - Hybrid Fiber-Coax System
Hi-Fi - High Fidelity
HOA - Home Owners Association
HP - Hewlett Packard
HRC - Harmonically Related Carrier (cable band)
HSD - High Speed Data
HSI - High Speed Internet
HSO - High Speed Online
HTG - Has TIMEguard
HTML - Hypertext Markup Language
HTTP - HyperText Transfer Protocol

I
IAD - Integrated Access Device
IBS - Incumbent Billing System, Inbound Sales
IC - Install Complete
ICC - Incrementally Coherent Related Carrier (cable band)
ICCID - Integrated Circuit Card Identifier
ICMP - Internet Control Message Protocol
ICOMS - Integrated Communications Operations Management system
IE - Internet Explorer
IEEE 1394 - the Institute of Electrical and Electronics Engineers 1394 connection
ILD - International Long Distance
ILEC - Incumbent Local Exchange Carrier
IM - Instant Messaging
IMAP - Internet Message Access Protocol
IMEI - International Mobile Equipment Identity
IMS - IP Multimedia Subsystem
IN - Install
INDV - Individual
INP - Interim Number Portability
INPA - Federal Tax
IO - Input Output
IP - Internet Protocol
IPG - Interactive Program Guide
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IPRO - IntradaPRO
IPTV - Internet Protocol Television (offered by AT&T)
IRC - Incrementally Coherent Related Carrier (cable band)
ISP - Internet Service Provider
ISUP - Integrated Services digital network User Part
IT - Information Technology
IVR - Interactive Voice Response
IXC - Inter Exchange Carrier

J
JPEG (.jpg, .jpe) - Joint Photographic Experts Group
JRE - Java Runtime Environment
JV - Joint Venture

K
KB - Kilobyte
Kb - Kilobit
KBps - kilobytes per second
Kbps - Kilobits per second
KC - Kansas City
KEK - Key Encryption Key
KIWI - Kentucky, Indiana, West Virginia, Illinois
KMA - Key Market Area
KMS - Knowledge Management System
KPI - Key Performance Indicator

L
LAN - Local Area Network
LATA - Local Access and Transport Area
LBHN - Legacy Bright House Networks
LC - Lead Call
LCD - Liquid Crystal Display
LCHTR - Legacy Charter
LDAP - Lightweight Directory Access Protocol
LDQ - Longest Delay In Queue
LEC - Local Exchange Carrier
LED - Light Emitting Diode
LIDB - Listing Identity Database
LIDB - Line Information Database
LMOM - Left message on machine
LMS - Learning Management System
LNP - Local Number Portability
LOA - Letter of Approval
LOB - Line of Business
LOP - Letter of Permission
LRDS - Location Reference Data System
LRN - LAN routing number or Location Routing Number
LSF - Local Service Freeze
LSP - Local Service Provider
LSR - Local Service Request (Used to Port)
LSR - Local Service Record

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LSOA - Local Service Order Activation
LSR - Local Service Request
LTWC - Legacy Time Warner Cable

M
MA - Mature Audiences (TV/Movie Rating)
MAC - Media Access Control
MAOD - My Account on Demand
MB - Megabyte (Meg) 1,000,000 bytes
Mbps - Megabits per second
MBWA - Management By Walking Around
MCP - Microsoft Certified Professional
MCSE - Microsoft Certified Systems Engineer
MDN - Mystro (pronounced "Maestro") Digital Navigator
MDTA - Multiple Digital Tuning Adapter
MDU - Multiple Dwelling Unit
ME - Millennium Edition
MGNT, MGMT - Management
MGX - Multimedia Gateway
MHz - Megahertz
MISP - Multiple Internet Service Providers
MLS - Major League Soccer
MoCA - Multi-media Over Coax Architecture (type of separable security (ODN) converter)
MOD - Movies on Demand or Manager on Duty
MOC - Method of Contact
MOP - Method of Payment
MPEG - .mpg Motion Picture Experts Group
MRC - Monthly Recurring Charge
MRR - Monthly Recurring Revenue
MS - Microsoft
MSAG - Master Street Address Guide
MSO - Multiple System Operator
MTA - Multimedia Terminal Adapter
MTY - Monterrey (Partner Agent)
My CES - My Customer Experience Survey

N
NA - Number Administration tickets
NA - No answer
NAT - Network Address Translation
NCC - No Customer Contact
NCS - Network-Based Call Signaling
NCTA - National Cable & Telecommunications Association
NCTI - National Cable Television Institute
NDH - New Digital Household
NDT - No Dial Tone
NENA 12 - National Emergency Number Associatoin
NEO - Network Enterprise Operations
NFA - No Further Action
NG/Next Gen - Next Generation Provisioning System
NIC - Network Interface Card
NID - Network Interface Device

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NIM - Number Information Manager
NMC - Non-Monetary Credit
NOC - Network Operations Center
NOS - No Service in Area
NOSA - Notice of Service Activation
NP - Port (used for OMSe)
NPD - Non-Paid Disconnect
NPA - Number Plan Area, better known as "area code."
NPAC - Number Porting Association Center
NPS - Net Promoter Score
NPAC - National Phone Activation Center
NPP - New Pricing and Packaging
NRM - Number Resource Management (National Center)
NTF - No Trouble Found
NTG - No Timeguard
NXX - NXX is the 2nd set of numbers in a telephone number. N can be any number from 2 to 9 and X can be any
number
NYROC - New York Regional Operations Center

O
OA - Operator Assisted Calls
OA (build and OMSe) - Order Administration for long distance
OA Date - Order Administration Date (used for OMSe)
OCAP - Open Cable Application Platform **No longer in use; use ODN instead**
OCDRS - Online Call Detail Record System
OCGW - Order Care Gateway (used in OSMe)
OCN - Operating Company Number
OCS - Offline Customer Support
OCTF - Order Correction Task Force
OCUR - OpenCable(tm) Unidirectional Receiver
ODN - Open Cable Digital Navigator
OEM - Original Equipment Manufacturer
OFF-NET - Calls made that require another carrier to transmit
OMSE - Order Management System Extension (or Enterprise), Order Manager Service Engine
ON-NET - Calls made within the BHN Network
OO - Order Orchestration
OOH - Out of Home
OPB - On Premise Box - often seen in notes relayed from Tech Ops (example: OPB installed and rewired, picture is
okay now)
OPTiX - New OSM UI
OS - Operating System
OSM - Order Service Manager
OTC - Over the Counter
OTC - One Time Change
OTM - Outbound Telemarketing
OVP - Online Video Portal

P
PAC - Provisioning and Activation Center
PAM - Pulse Amplitude Modulation
Partial Migration - When only 1 of Multiple phone numbers or services is ported
PBX - Private Branch Exchange

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PC - Personal Computer
PCM - Pulse Code Modulation (audio settings)
PCMCIA - Personal Computer Memory Card International Association
PD - Past Due ("CCI to pay PD balance, ADV $5 fee")
PDP - Personal Development Plan or Post Dated Payment
PDR - Prior Debt Recovery
PDF - Adobe Acrobat Portable Document Format
PEG - Public, Education, and Government (access channels)
PG - Parental Guidance suggested (TV/Movie Rating)
PIC - Pre-Subscriber Interloc Carrier
PIC - Primary Inter-exchange Carrier, which was another way of referring to a long distance provider before
deregulation
PIC Freeze - Preferred Carrier Freeze
PIP - Picture-in-Picture
PIT - Problem Identification Team
POE - Point of Entry - A filter that is used in a WH DVR installation. It prevents interruption of other converters or
televisions that are not part of the MoCA network.
PON - Purchase Order Number
POP - Post Office Protocol
POTS - Plain Old Telephone Service
PP - Possible Problem
.PPT - PowerPoint file extension
PPV - Pay-Per-View
PRV - Provisioning Order (used in OMSe)
PS - Product Specialist
PSAP - Public Safety Answering Point
PSIP - Program and System Information Protocol
PSN - Public Switched Network
PST - Product Specialist
PSTN - Public Switched Telephone Network
PSU - Primary Service Unit
PUC - Public Utilities Commission
PW - Password
PWR - Power
Pwrd - Password
PWS - Parallel Work Staging

Q
QAM - Quadrature Amplitude Modulation
QC - Quality Control
QCM - Quality Control Manager
Q&A - Question and Answers

R
R - Restricted Audiences to adults (TV/Movie Rating)
RAM - Random-Access Memory
RAP - Reco at Pole
RC - Rate Center
RNF - Remote Number Forwarding
RCV - Rate Center Violation
RDC - Regional Data Center
RECO - Reconnect

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RF - Radio Frequency
RFOG - Radio Frequency Over Glass
REN - Ringer Equivalence Number
RGU - Revenue Generating Unit
ROE - Right of Entry (Non-Bulk Accounts)
ROM - Read Only Memory
RPG - Role Playing Game
RNOC - Regional Network Operations Center
ROC - Regional Operations Center
RR - Road Runner
RS - Native (for OMSe)
R/S - Reschedule
RSC - Regional Service Center
RTCSR - Real Time Customer Service Record
RTG - Refused TIMEguard
RX - The receive power measured at the cable modem, also known as the downstream

S
S - Standard
S/N - Serial Number
SAC - Show All Channels (now called All Channels Out)
SACS - Subscriber Access Control System
SAP - Second Audio Program
SARA - Scientific Application Residential Application
SATA - Serial Advanced Technology Attachment
SAV - Service Address Validation
SBC - Session Border Controllers
SBOK - Should be okay
SBPP - Spectrum Business Pricing Plan
SBNPP - Spectrum Business New Pricing and Packaging
SCI - Single Customer Issues
SCS - Spectrum Community Solutions
SD/AD - Same Day, All Day (ICOMS appointment timeslot 90 to be used by Support Queue for Go-Back/Force-in
exceptions)
SDM - Service Delivery Method
SE - Special Edition
SG - Spectrum Guide
SHB - Should have been
SIA - Spectrum Internet Assist
SIK - Self Install Kit
SIP - Session Initiation Protocol
SIR - Self Install Rescue
SIT - Special Initiatives Team
SLA - Service Level Agreement
SMB - Small to Medium Business - Previously often used to refer to support for those businesses (now Business
Care).
SME - Subject Matter Expert
SMS - Short Message Service
SMTP - Simple Mail Transfer Protocol
SNA - Switch Network Analyst
SNMP - Simple Network Management Protocol
SNR - Signal-to-Noise Ratio: A measure of signal strength relative to background noise. The ratio is usually
measured in decibels (dB). This measurement is taken from the modem.
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SOA - Service Oriented Architecture
SOC Status - Service Order Complete Status or Service Order Completion (Clearing House term used for telephony)
SODI - Service Order Distribution Interface
SOM - Spectrum Order Manager
SOP - Standard Operating Procedure
SP - Service Pack
SPID - Service Provider Identification
SPOC - Single Point of Contact
SPN - Spanish
SPP - Spectrum Pricing and Packaging
SRO - Special Request Order
SS - Soft Switch (BHN VoIP switching Platform), Sales Support
SSID - Service Set Identifier (wireless home networking)
SS7 - System Signaling 7
SSO - Single Sign on
SSN - Social Security Number
SSNL - Seasonal
SST - Specialized Sales Team
STB - Set-top Box
STC - Station Class (cable band) *** used by Bright House Networks***
STD - Standard
STF - Standardization Task Force
STVA - Spectrum TV App
SUB - Subscriber
SUP - Supervisor
SUPP- - Supplemental to earlier order
SVI - Spectrum Voice International
SVOD - Subscription Video On Demand
SWO - Southwest Ohio

T
TACACS - Terminal Access Controller Access Control System
TAS - Telephony Application Server
TC - Trouble Call
TCC - Technical Care Center
TCP/IP - Transmission Control Protocol/Internet Protocol
TDM - Time Division Multiplexing
TDX - Business Trunking
TEC - Technical Events Coordinator
TEK - Traffic Encryption Key
Telco - Telecommunication Company
TF - Time Frame
TF/TFN - Toll Free/Toll Free Number
TG - Trunk Group
TGIR - Telephone Group is Residential
TKG - Trunk Group
TMNA - Trunk Maintenance Network Analyst
TN - Telephone Number
TOA - Time On Arrival
TPGW - Trading Partner Gateway
TPSI - Triple Play Self-Installation
TPV - Third Party Verification
TRS - Telecom Relay Service
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TSF - Telephone Service Factor
TSR - Technical Support Representative
TT - Talked to ("TT John Doe who called in")
TTY - Teletypewriter, used by the hearing impaired to place 711 calls
TWC - Time Warner Cable
TWAIN - Technology Without An Interesting Name
TX - The transmit power measured at the cable modem, also known as the upstream/reverse
TXT - Text File Extension

U
UBR - Universal Broadband Router (router that can be used as either a modem or a router)
UCD - Uniform Call Distributor
UCM - Unified Case Management
UDCP - Unidirectional Digital Cable Products
UDI - Universal Diagnostic Interface
UDP - User Datagram Protocol
UG - User Group
UI - User Interface
UIM - Unified Inventory Management
UPC - Unified Preferred Communications
UPnP - Universal Plug and Play
URL - Uniform Resource Locator
US - Username
USB - Universal Serial Bus
USPS - United States Postal Service

V
VB - Verizon Business
VCR - Video Cassette Recorder
VOD - Video On Demand
VOD - Voice Operations Department (now the PAC team)
VoIP - Voice over Internet Protocol
VPN - Virtual Private Network
VRU - Voice Response Unit
VSSN - Verified Social Security Number

W
WATS - Wide Area Telephone Service
.WAV - Sound file extension
W/O - Work Order
WDM - Wavelength Division Multiplexing
WEP - Wired Equivalency Privacy (Key)
WF - Wichita Falls
WFM - Work Force Management
WiFi - Wireless Fidelity (technology for wireless local area networking with devices based on the IEEE 802.11
standards)
WLS - Wireless
WOA- Work Order Accuracy
WSBD - Wrong Stop Bill Date
WSC - Web Self Care

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WWW - World Wide Web
WYSIWYG - What You See is What You Get

X
.XLS - Microsoft Excel file extension
XOD - [Blank] On Demand (generic On Demand related information or issue)

Y
YPrPb - Component Input

Z
N/A

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