De Guzman, Marjorie R.
Vizconde, Francine Drexel S.
Questionnaire
1. What is the name of your business? “Jaymotobolts”
2. When was your business established? “2019”
3. Where is your business located? “Sabang, Baliwag, Bulacan”
4. What type of products do you offer? “We offer motorcycle parts, especially motor bolts
with various designs”
5. What is your target market or customer segment? “Our target market is motorcycle
riders. This includes both daily commuters and motorcycle enthusiasts who need reliable
motor parts, accessories, and maintenance products.”
6. How many employees do you currently have? “4 employees”
7. Through which channels do you sell your products — physical store, online, or both?
“We both sell through physical store and online platforms”
8. Do you earn more from your physical store or from online sales? “From online sales”
9. What are your main goals or objectives for the business? “Our goals are to earn more
profit while providing quality products to our customers, build a trusted brand known for
quality and affordability, and eventually open additional branches to reach more
customers.”
10. What are the biggest problems your business is currently facing? “Our main problems
are the need to increase prices on our online shops due to taxes and other BIR
requirements, and the lack of proper inventory facilities to manage our stocks efficiently.”
11. How do these problems affect your operations or customer satisfaction? “These problems
affect customer satisfaction because some customers complain that prices on our online
platforms are too high due to the added tax or VAT, which may discourage them from
buying. Additionally, the lack of proper inventory facilities leads to issues like older
stocks being overlooked or buried under new items, making them hard to find and
resulting in unsold products.”
12. Have you taken any steps to solve these problems? If yes, please explain. “Yes, we have
taken steps to address these issues. For pricing concerns, we advise customers to buy
directly from our physical store to avoid the additional charges from online platforms
like Shopee, Lazada, and TikTok Shop. For inventory problems, we are currently
organizing our storage space and planning to acquire a bodega or property where we
can properly store and manage our stocks.”
13. What are the top things you look for when choosing a supplier? “We look for suppliers
that offer the cheapest price with good quality products. We also consider flexible credit
terms, such as allowing up to 3 months to pay.”
14. How often do you check the quality of the motor parts from your suppliers? “We check
the quality of every delivery. Since we buy in bulk, we have designated staff to inspect
each product to ensure it meets our standards.”
15. How do you manage your inventory? “We manage our inventory by classifying items
based on their size, model, design,and type. We also put labels on each item or section so
that our staff can easily identify and locate them.”
16. How do you handle old or outdated stock — do you still sell them, discount them, or
remove them? “We still sell and keep old or outdated stock since our products do not
expire or spoil. It’s okay to store them because, with the high number of motorcycle
riders today, we’re confident they will eventually be sold.”
17. How do you store your items to avoid damage or wear? “We make sure our items are
stored properly on shelves and in areas where they won’t get wet or exposed to elements
that could cause damage.”
18. Do you use special packaging for delicate or expensive parts? “Yes, we use a thick layer
of bubble wrap and pack the items in a box labeled with “Fragile” tape to ensure they
are well protected during handling and delivery.”
19. What is your long-term goal when it comes to product quality? “Our long-term goal is
to ensure we work with reliable suppliers that provide good quality products, so
customers will continue to see us as a trusted brand known for both quality and
affordability.”
20. In your opinion, what kind of support or resources would help you improve your
business operations? “We are hoping to find a good location to open another branch and
also acquire a bodega or property that we can use to properly store and manage our
inventories. Having a bodega will surely improve our business operations because it
makes it easier to move stocks and more efficient to store our items in an organized way.”
As we observed during our visit:
We conducted our visit to the shop on June 18, 2025, to do our observation and to
personally hand over our acceptance letter for the owner’s signature. We noticed that the
place has limited space for keeping their inventory. There weren’t many shelves or storage
areas, and most of the stocks were arranged in a way that made use of every available corner.
Even though the space was small, we were impressed by how organized everything seemed.
The staff didn’t look confused at all they clearly knew where each item was placed. We
observed that they were fast and efficient, especially when packing online orders or helping
walk-in customers. It looked like they had memorized the location of each product, which
made their work quicker and more accurate.
We also noticed how careful they were when preparing parcels. They used a lot of bubble
wrap, boxes, and fragile stickers for packaging. We could tell that they really cared about
making sure the items would arrive safely to the customers. Before handing the parcels to the
couriers, they double-checked the packaging and secured everything well. This shows how
much importance they give to quality service and customer satisfaction.
Acceptance Letter
