SANDEEP V IYER

Los Angeles, CA 90405

[email protected] https://www.linkedin.com/in/sandeep-iyer 301-793-8906

PROJECT MANAGER

SUMMARY

Certified Project Management Professional(PMP) with 15+ years of experience in delivering IT solutions
to address complex business opportunities. Delivers highly complex, large-scale projects spanning top tier
large firms aligned with SaaS applications, financial Services, data analytics, enterprise commerce, e-
procurement, payments, and software projects and drives them from initiation to closure. Process-oriented
mind-set with excellent analytical abilities that enables delivery of both strategic and tactical projects on
time and on budget without compromising quality. Effectively motivates and directs others in a
supportive, cooperative team environment. Self-starter and ability to wear multiple hats.

AREAS OF EXPERTISE
• Strategic Planning • Productivity • Compliance
• Organizational Improvement Management
Leadership • Profitability & Cost • Change & Issue
• Process Design Analysis Management
• Delivery Management • Scope Management • Cost & Schedule
• Project Management • Risk Management Management

KEY SKILLS

Soft Skills: Facilitation, co-ordination, people management, leadership, teamwork, and

problem Solving
Industries: E-procurement, Payments, Banking & Financial Services
Domain: Source-to-Pay, Procurement, Payments
Applications: Jira, Microsoft Office, Excel, Outlook, Visio, Lotus Notes, Microsoft Project,
Confluence, Ivalua, Vroozi, Oracle, Google Sheets, SAP Ariba, Power BI
Microsoft tools: Excel, PowerPoint, Teams, MS Project, Dynamics 365
Methodology: Agile, Waterfall, and SDLC
Defect management tools: Rally, JIRA, Bugzilla, Google docs

EDUCATION & DEVELOPMENT

MBA, General Management, University Of Maryland

Bachelor of Technology (BTech), Information Technology, Anna University, India

Certifications & Skills

PMP Certified, AWS Certified Cloud Practitioner, Ivalua and Vroozi certified, JIRA, Zendesk,
Salesforce, Smartsheet, Trello, Google Analytics, Looker, Agile, Excel, SQL, Generative AI,
Netsuite, Power BI, Vertex, Sage Intaact, Azure Dev Ops, Azure Cloud, SAP Ariba, Cloud
Migration, Infrastructure
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 EXPERIENCE

eWorld Inc, Hawaii, HI (State Client) December 2024 - Current

Project Manager

 Led end-to-end planning and execution of technical infrastructure and application initiatives,
including charter creation, feasibility assessments, and resource planning.
 Managed multiple large-scale infrastructure projects across remote teams, ensuring on-time
delivery aligned with business goals and stakeholder expectations.
 Delivered infrastructure upgrades, server migrations, and system integration projects by
coordinating with cross-functional teams and IT senior management.
 Applied change management best practices to ensure smooth adoption of new technologies and
minimize business disruption during project transitions.
 Developed and maintained comprehensive project documentation including project plans, RAID
logs, charters, and deliverables.
 Conducted performance analysis, capacity planning, and risk mitigation to proactively address
technical and operational challenges.
 Collaborated with stakeholders to define project scope, prioritize tasks, and report project health
using performance metrics and dashboards.
 Ensured compliance with organizational privacy and data protection guidelines throughout project
life cycles.
 Maintained consistent project delivery history with multi-year tenures in key roles, reflecting
commitment and long-term contribution.
 Actively utilized PMP methodologies and frameworks, ensuring adherence to PMI standards and
continuous process improvement.

 Directed cross-functional teams through full project lifecycle, promoting collaboration and
accountability across technical and business units
 Facilitated executive-level communications, translating complex technical progress and challenges
into actionable business insights
 Balanced concurrent project priorities while managing scope, schedule, and quality under tight
deadlines
 Resolved conflicts and removed team blockers through proactive communication and structured
problem-solving
 Mentored junior project coordinators and technical leads, fostering a high-performance project
delivery environment
 Created and maintained comprehensive project schedules using Smartsheet, providing visibility
into timelines, dependencies, and milestones.
 Collaborated with internal departments and third-party vendors to gather, document, and manage
project requirements throughout the lifecycle.
 Proactively identified project risks, redundancies, and scope changes, contributing to the
development of effective and adaptable project roadmaps.
 Oversaw migration initiatives involving email systems, printing infrastructure, and digital forms,
minimizing downtime and ensuring data integrity.
 Acted as Project Manager for Data, Analytics, and Reporting initiatives, delivering actionable
insights through structured planning and execution.

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  Conducted detailed business analysis to define project scope, gather requirements, and translate
objectives into clear deliverables.

Sempra, Los Angeles, CA (State Client) February 2024 – December 2025

Project Manager

 Led IT project management efforts for large-scale technology implementations, including data
management systems and interfaced applications.

 Led large-scale IT projects for business application development, enterprise system upgrades, and
technology-driven initiatives from initiation through closure
 Years of experience managing complex IT projects using structured PMO frameworks and project
management best practices
 Proficient in developing project charters, detailed plans, schedules, and milestone tracking to
ensure timely and within-budget delivery
 Strong stakeholder engagement skills; effectively bridged communication between business teams
and technical stakeholders to align goals and feasibility
 Experienced in risk and issue management, including proactive identification, mitigation planning,
and maintaining RAID logs for visibility and accountability
 Managed vendor relationships including contract negotiations, software renewals, performance
tracking, and issue escalation
 Adept at facilitating executive-level status meetings, preparing high-quality presentations and
dashboards to communicate project health and key updates
 Demonstrated ability to step into business analyst roles as needed to gather requirements, analyze
workflows, and support system design
 Skilled in navigating IT governance structures, managing change requests, and ensuring alignment
with SDLC and compliance standards
 Delivered both custom-developed and packaged software solutions including integration with
enterprise systems and cloud applications
 Proficient in Microsoft Office suite including Excel, Word, PowerPoint, MS Project, Teams,
Visio, and SharePoint for documentation, collaboration, and tracking
 Successfully led cross-functional teams across geographically distributed environments, managing
multiple projects under tight timelines and evolving scopes
 Developed comprehensive project plans and schedules to ensure structured and timely project
execution.
 Demonstrated experience managing end-to-end IT projects across system integrations, data
migration, and cloud transformation initiatives
 PMP certified with proven success in delivering complex projects on time and within scope across
multiple industries.
 Strong communication skills with ability to interface effectively between technical teams, business
stakeholders, and executive leadership
 Hands-on experience using Microsoft Project for timeline creation, milestone tracking, and
resource planning
 Proficient in Office 365 applications including Outlook, Excel, PowerPoint, SharePoint, and MS
Teams for documentation, collaboration, and reporting
 Created process flows and system architecture diagrams using Microsoft Visio to support project
documentation and stakeholder presentations

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 Managed project budgets, cost tracking, and forecasting related to financial accounts and
departmental spend.
 Managed and tracked project activities, deliverables, and milestones to drive on-time, on-budget
delivery of IT implementation projects.
 Defined project scope, cost, and schedule, ensuring alignment with business and operational
objectives.
 Created and maintained project charters, status reports, and documentation to facilitate
transparency and stakeholder communication.
 Identified, analyzed, and resolved project issues while proactively mitigating risks.
 Applied expertise in project management methodologies (PMBOK) to enforce process controls
and best practices.
 Led requirement gathering, analysis, and documentation to ensure technology solutions met
operational needs.
 Oversaw full system implementation lifecycle, from evaluation and selection to configuration,
deployment, and support.
 Utilized scheduling tools like MS Project and data analysis tools such as MS Excel to track
progress and optimize resources.
 Prepared executive-level presentations and reports using MS PowerPoint and MS Word for
stakeholder updates.
 Fostered collaboration between cross-functional teams, ensuring alignment between technical and
business requirements.
 Demonstrated strong analytical and problem-solving skills to address operational and technical
challenges.
 Communicated effectively across all levels, providing clear, concise reports and
recommendations.
 Led and coordinated complex multi-country projects, ensuring seamless execution and alignment
with global strategic marketing objectives.
 Managed stakeholder engagement across various functional teams, fostering collaboration and
ensuring project milestones were met.
 Hosted and facilitated weekly project meetings, providing status updates, capturing key actions,
and maintaining risk logs to track project challenges.
 Developed and maintained project plans using MS Project, Excel, and Smartsheet, ensuring
accurate tracking of timelines, dependencies, and deliverables.
 Ensured effective communication across cross-functional teams, including marketing, business
development, and regulatory affairs, to drive project success.
 Monitored project risks and implemented mitigation strategies, ensuring proactive resolution of
potential issues.
 Coordinated with business development teams to support growth initiatives, analyzing market
trends and aligning project goals with organizational strategies.
 Managed project documentation, including meeting minutes, action items, and status reports,
ensuring transparency and accountability.
 Collaborated with global teams to support pharmaceutical product launches, ensuring alignment
with regulatory and market requirements.
 Utilized knowledge of healthcare systems to assess market influences on pharmaceutical business
strategies and products.
 Worked with cross-functional teams to support therapeutic area initiatives and market expansion
projects.
 Supported budget planning and resource allocation for multi-country projects, ensuring efficient
use of resources.

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  Developed dashboards and reports to provide senior leadership with real-time project insights and
performance metrics.
 Coordinated project deliverables in compliance with industry regulations, maintaining adherence
to pharmaceutical standards.
 Engaged with vendors and third-party partners to align project objectives and ensure seamless
execution of deliverables.
 Developed project plans outlining timelines, budgets, and resource allocations to ensure efficient
execution.
 Led and managed software implementation projects for criminal justice applications, ensuring on-
time and within-budget delivery.
 Defined project scope, goals, and deliverables in collaboration with stakeholders to align with
business and regulatory requirements.
 Developed and maintained detailed project plans, schedules, and budgets, tracking milestones and
deliverables.
 Identified and mitigated project risks, ensuring proactive issue resolution and continuous progress
tracking.
 Owned the User Acceptance Testing (UAT) process, overseeing planning, execution, and final
sign-off.
 Collaborated with business users to define UAT criteria and test scenarios, ensuring functional
alignment.

Cornerstone Building Brands, Houston, TX March 2023 - January

2024
Senior Project Manager

 Led end-to-end ERP implementation projects with a focus on Invoice-to-Cash, Collections

Management, e-Invoicing, and Payments processes
 Managed customer relationships throughout project lifecycles, acting as the primary point of
contact for both clients and partner teams
 Coordinated cross-functional internal and external stakeholders to ensure alignment and timely
delivery of project milestones
 Oversaw multiple implementation projects simultaneously, including budget management,
scheduling, and resource planning
 Facilitated planning and execution of implementation strategies, including defining success
criteria and tracking project outcomes
 Provided leadership with regular updates on milestones, risks, dependencies, and overall project
health
 Managed and escalated financial risks, ensuring project costs were tracked accurately and aligned
with estimates
 Ensured projects were delivered within defined scope, budget, timeline, and quality parameters

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 Acted as the escalation point for customer and partner issues, resolving them quickly to maintain
satisfaction and momentum
 Promoted and enforced use of standardized implementation frameworks, templates, and best
practices
 Utilized professional services management tools to track deliverables and maintain project
visibility across the organization
 Conducted kickoff, weekly status, and steering committee meetings with stakeholders to ensure
transparency and accountability
 Identified opportunities for upselling and cross-selling services during project engagements to
support revenue growth
 Delivered consulting and professional services in SaaS and enterprise software environments with
a customer-first approach
 Demonstrated strong communication and stakeholder management skills in customer-facing
environments
 Used Microsoft Office Suite and project management tools to document plans, monitor progress,
and report outcomes
 Proficient in project management methodologies (Waterfall, Agile, Scrum) with a proven track
record of applying these frameworks effectively in cybersecurity initiatives.
 Strong analytical skills, adept at identifying and managing project dependencies and risks.
 Excellent organizational skills, capable of managing multiple projects and priorities
simultaneously.
 Exceptional communication skills, able to articulate project goals, dependencies, and risks clearly
to technical teams and senior management.
 Oversaw a comprehensive portfolio of data and analytics projects, ensuring alignment with
strategic objectives and delivering value across the organization.
 Directed and coordinated resources, contracts, and overall demands, ensuring optimal utilization
and efficiency.
 Ensured governance alignment within the Commercial function and across functional remits such
as Finance and Inbound.
 Ensured traceability between test cases and business requirements to confirm complete coverage
during testing.
 Held accountability for the quality, scope, and speed of project delivery, maintaining high
standards and meeting project objectives.
 Engaged with key stakeholders to understand requirements, provide updates, and ensure alignment
with business objectives.
 Worked closely with law enforcement, courts, corrections, and probation departments to
understand workflows and system needs.
 Ensured system compliance with regulatory standards such as CJIS, HIPAA, and federal/state
legal requirements.
 Facilitated communication and collaboration between vendor teams, government agencies, and
internal IT teams.
 Managed vendor contracts, performance, and deliverables, ensuring alignment with project goals.
 Oversaw third-party software integrations, ensuring seamless compatibility with functional and
technical requirements.
 Directed system deployment, ensuring successful data migration, integration, and go-live
execution.
 Provided technical oversight during implementation, troubleshooting and resolving issues as
needed.
 Ensured comprehensive documentation of software implementation, deployment, and user guides.

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 Ensured compliance with security standards and privacy regulations, managing data security
measures.
 Led change management strategies, ensuring smooth system transitions and stakeholder buy-in.
 Developed user training programs to facilitate system adoption and maximize user proficiency.
 Designed and implemented a structured UAT framework to ensure thorough validation of system
functionality, performance, and compliance.
 Developed detailed UAT test scripts and test scenarios based on business requirements, regulatory
standards, and system workflows.
 Fostered strong relationships across departments to support project success and drive
organizational goals.
 Managed vendor relationships and contracts, ensuring compliance with terms and alignment with
project goals.
 Negotiated contracts to secure favourable terms and conditions for the organization.
 Developed and delivered comprehensive reports on portfolio performance, providing insights and
recommendations for continuous improvement.
 Coordinated UAT execution with technical teams, ensuring compliance with business and
regulatory needs.
 Documented UAT results, tracked defects, and managed resolution processes for successful
system validation.
 Reported UAT progress and findings to stakeholders, leading post-UAT reviews for continuous
improvement.
 Managed project budgets, ensuring financial prudence and alignment with organizational goals.
 Coordinated resources effectively, balancing workload and ensuring timely project delivery.
 Proven leadership abilities to drive action, hold teams accountable, and foster collaboration across
diverse teams.
 Strong confidence and assertiveness to influence and drive change within the organization.
 Experienced in leading organizational transitions through effective change management strategies.
 Worked closely with project sponsor, cross-functional teams, and assigned project managers to
develop the scope, deliverables, required resources, work plan, budget, and timing for new
initiatives and directed the efforts of multiple cross-functional project teams to achieve clearly
defined results within constraints.
 Identified and resolved data and process issues by collaborating with cross-functional teams across
the Client organization, demonstrating tenacity and problem-solving skills.
 Ensured data consistency throughout the report generation workflow, implementing measures to
address discrepancies and maintain accuracy.
 Investigated report-related problems, leveraging scripting and database queries to conduct
thorough analysis and identify root causes.

 Ensured outbound reporting adhered to quality standards and SLAs, implementing quality checks
and monitoring processes to meet stakeholder expectations.

 Developed and executed scripts to conduct detailed testing of business requirements and data
analysis, ensuring robustness and accuracy of reporting systems.

 Project-managed operational tasks supporting reporting, production systems, and new initiatives,
overseeing project lifecycles from initiation to completion.

 Effectively managed multiple lines of work with competing priorities, employing strong
organizational and prioritization skills to meet deadlines and deliverables.

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  Collaborated with cross-functional teams to align requirements with program-level goals, ensuring
alignment and support for strategic objectives.
 Facilitated Change Management, training, and scoping for successful post GO LIVE user
adoption.
 Monitored and managed deliverable/project quality, timeliness, and approval process between
internal team members and client stakeholders.
 Worked on Quality and resource management. Mitigated risks and worked on risk management
and ensured they were communicated to all stakeholders regularly.
 Managed and coordinated multiple global technology-centric projects and activities
simultaneously, focusing on delivering small to medium-sized projects from initiation through
closure, ensuring timely completion and adherence to predefined metrics.

 Oversaw the triple constraint of scope, schedule, and budget throughout various project lifecycles,
maintaining high-quality standards in processes and outcomes, which enhanced project delivery
and stakeholder satisfaction.

 Developed and maintained strong relationships with business stakeholders and digital teams,
providing accurate and comprehensive periodic status reports to multiple stakeholders, facilitating
informed decision-making.

 Actively coordinated and participated in all project review meetings with the Steering Committee,
ensuring alignment and compliance with project goals and company strategies.

 Created and managed project portals, guiding project teams on their utilization and benefits, which
improved project communication and documentation practices.

 Strictly adhered to project management processes and procedures, promoting a consistent and
professional approach to project management across the organization.

 Proactively managed risk and issue logs, facilitating issue resolution promptly to minimize
impacts on the project timeline and deliverables.

Ivalua, Fremont, CA (State Client - LADWP) September 2021 - Feb

2023
Project Manager, Professional Services

● Proven ability to build strong, long-term professional relationships based on trust and respect.
● Strong influencing skills to drive alignment and decision-making across stakeholders.
● Managed large-scale modernization projects using the PMI framework and Project Delivery
Framework, ensuring compliance with reporting requirements for Major Information Resource
Projects.
● Sound business and technical acumen to bridge the gap between technology and business
objectives.
● Expertise in stakeholder expectation management, ensuring clear communication and alignment.
● Adaptable leader thriving in dynamic environments where business needs evolve throughout
project lifecycles.

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● Managed end-to-end financial projects, including budgeting, forecasting, and monthly reporting,
aligning financial operations with strategic business goals
● Experienced in using MS Project to develop and maintain detailed project schedules, track
milestones, and monitor dependencies across financial initiatives
● Led cross-functional teams to optimize financial processes, reduce reporting cycle times, and
improve accuracy in planning and forecasting
● Identified at-risk KPIs early through regular tracking and implemented corrective actions to meet
financial performance targets
● Collaborated with finance, accounting, and executive stakeholders to align project objectives with
budget constraints and compliance requirements
● Conducted root cause analysis on financial variances, recommended solutions, and drove cost-
saving initiatives across departments
● Developed executive-level reports and presentations that communicated key financial trends,
project updates, and risk mitigation plans
● Implemented process improvements that enhanced financial visibility, improved reporting
accuracy, and streamlined monthly close processes
● Monitored project financial health and resource utilization, ensuring on-time, within-budget
delivery of all finance-related workstreams
● Excellent communication skills, able to convey information clearly, confidently, and concisely at
all levels.
● Led end-to-end User Acceptance Testing (UAT) for criminal justice application implementation,
ensuring system meets business and regulatory requirements.
● Defined UAT scope, test criteria, and acceptance criteria in collaboration with business users, law
enforcement, courts, corrections, and probation teams.
● Developed and managed UAT test plans, test cases, and execution schedules, aligning with project
timelines and milestones.
● Coordinated UAT sessions with end-users to validate functionality, workflow accuracy, and
system performance.
● Conducted requirement traceability mapping to ensure all functional and non-functional
requirements were tested during UAT.
● Led defect tracking and resolution process, collaborating with technical teams to address issues
and validate fixes.
● Implemented structured test management practices using tools like Jira, HP ALM, or Azure
DevOps for UAT execution and reporting.
● Provided training and guidance to business users and stakeholders on UAT best practices and test
execution methodologies.
● Managed stakeholder expectations by facilitating UAT progress meetings, issue resolution
discussions, and final UAT sign-off approvals.
● Ensured UAT adherence to compliance standards, including CJIS and HIPAA, through rigorous
validation of data security and role-based access controls.
● Led post-UAT review sessions to analyze testing effectiveness, capture lessons learned, and
optimize future UAT processes for efficiency.
● Strong problem-solving and critical thinking skills to resolve challenges and drive project success.
● Ability to learn and navigate complex organizational structures efficiently.
● Proven track record of successful project delivery in technology implementations.
● Excellent client communication and relationship management skills.
● Hands-on experience using Agile and iterative project management platforms like Jira and
Confluence.
● Bachelor's degree in business administration, information technology, or a related field.
● Experience in project and program management, with a focus on the P&C insurance industry.
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 ● Proven track record of successfully managing complex projects and programs from initiation to
completion.
● Strong understanding of P&C insurance products, processes, and regulatory requirements.
● Expertise in project planning, execution, and risk management to ensure successful delivery.
● Proficiency in project management tools such as Microsoft Project, Jira, and Asana.
● Experience with Agile methodologies and frameworks for iterative project execution.
● Proficiency in coordinating cross-functional teams, managing stakeholders, and ensuring seamless
communication across departments.
● Ability to optimize data workflows and improve data quality for enhanced business intelligence
and analytics.
● Strong problem-solving skills with the ability to mitigate risks and resolve issues in complex data
warehouse environments.
● Experience in the healthcare payer industry, ensuring compliance with regulatory requirements
and industry best practices.
● Adept at managing budgets, resources, and timelines to achieve project success within defined
constraints.
● Skilled in utilizing project management tools for tracking deliverables, reporting progress, and
maintaining documentation.
● Delivered healthcare IT projects by managing scope, schedule, and resources in alignment with
SAFe Agile practices, ensuring adherence to strategic goals.
● Facilitated quarterly Program Increment planning, enabling effective cross-team collaboration and
delivery of prioritized objectives.
● Partnered with Solution Architect in the design phase and took ownership of the design document
which was submitted 2 days before deadline leading to client win bringing in 400K in subscription
services.
● Collaborated with cross-functional teams to implement and utilize Product Lifecycle Management
(PLM) methodologies, facilitating efficient product development processes and ensuring
alignment with project objectives.
● Utilized Teamcenter to centralize document and data management, facilitating collaboration and
version control among project stakeholders, resulting in improved visibility and traceability of
project artifacts.
● Managed project budgets, ensuring cost-effective delivery of procure-to-pay solutions.
● Optimized resource allocation, balancing project demands with available resources to ensure
timely and efficient delivery.
● Demonstrated understanding of CI/CD (Continuous Integration/Continuous Deployment) tools
and DevOps methodologies, implementing automation and best practices to streamline the
software delivery process and improve overall efficiency.
● Assisted in the management of vendors, overseeing time-card approvals and driving operational
improvements, which optimized resource utilization and project efficiency.

Vroozi, Los Angeles, CA August 2018 – June

2021
Implementation Project Manager (SAP based)

 Deployed end-to-end S2P SaaS cloud solution for large-scale complex customers, working on
infrastructure and security, maintained strong client relationship, engaged in business reviews,
and elicited client feedback to improve customer experience. Supported cloud migration and
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 infrastructure initiatives.
 Built and maintained strong relationships with project sponsors and key stakeholders, earning
trust through transparent communication and reliable execution.
 Led end-to-end AI implementation projects, ensuring alignment with client objectives and
business goals.
 Documented UAT results, including test logs, defect reports, and user feedback, ensuring traceability
for audit and compliance purposes.
 Coordinated end-user training and change management initiatives post-UAT to support system
adoption and operational readiness.
 Supported go-live readiness by ensuring all UAT findings were addressed and system performance
met required benchmarks before production deployment.
 Collaborated with vendors to validate system configurations and integrations, ensuring seamless data
migration and interoperability with existing systems.
 Managed risk assessment and mitigation strategies during UAT, identifying critical blockers and
implementing contingency plans for timely resolution.
 Served as the primary point of contact for external clients, managing all project communications
and fostering long-term relationships.
 Managed cross-functional teams of varying sizes, including data scientists and data engineers,
adapting leadership style to team dynamics.
 Developed and tracked project plans, timelines, budgets, and resource allocation to ensure
smooth project execution.
 Effectively collaborated with senior IT leaders and business executives to define, plan, and
deliver complex IT and AI projects.
 Successfully managed 2-4 large-scale, complex AI and IT projects simultaneously, ensuring on-
time and within-budget delivery.
 Led IT project teams composed of both internal and external stakeholders, driving project
execution and business value.
 Utilized Agile and Iterative project management platforms such as Jira and Confluence to track
project execution.
 Ensured compliance with governance standards and organizational policies, maintaining high
standards of project management practice.
 Accountable for the quality, scope, and speed of project delivery, ensuring successful outcomes
and stakeholder satisfaction.
 Directed initiatives to enhance access control measures, ensuring robust security protocols and
compliance with industry standards.
 Oversaw the centralization of manual provisioning processes, streamlining operations and
enhancing efficiency across the organization.
 Demonstrated proficiency in navigating industry-specific challenges, regulations, and business
processes, enabling effective project planning, risk management, and stakeholder engagement
tailored to the unique needs of oil and gas projects.
 Developed reports and analytics for clients with data analytics and visualization tools such as
Looker. Improved business processes as a result.
 Leveraged DevOps principles to enhance collaboration between development and operations
teams, driving faster time-to-market and higher quality software releases.
 Increased product adoption through technical/end user training and demos to C-suite;
ensured renewals, upsells by understanding client business goals; established consultative
relationship and acted as change agent.
 Experience running PI-planning sessions, scrum of scrums, and retrospectives.
 Developed implementation best practices across teams; implemented purchasing, catalog,
invoice, expense, analytics, supplier portal, and external system integration; led User
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 Acceptance Testing, GO LIVE and post GO LIVE support.
 Responsible for overseeing a team of analysts to enrich Master Data elements (MDM) and
ensure the flow of data between stakeholders. SAP Master Data elements analyzed and
enriched.
 Helped obtain Master Data (Automated, Manual, and Transactional) from the stakeholders and
enriched them.
 Acted as liaison between customer and groups such as support, sales, engineering, product,
marketing; streamlined requisition to order process; executed Master Data implementation;
supported escalated projects to ensure customer success.
 Created project plans for each client, detailing the tasks that need to be completed for the
timely installation of customized software systems.
 Communicated with clients throughout the software customization process to obtain feedback
and approval.
 Customized cloud software security systems and cloud applications based on clients’
individual needs and specifications.
 Educated clients on how to use purchased software systems and customized system features.
 Created specialized documents for each client, detailing all customizations made.
 Installed customized software systems and all necessary components.
 Ensured that the project team is aware of key deliverables and project milestones.
 Provided cost and time estimates to clients who require additional customizations to be done.

PayPal, San Jose, CA May 2017 – August

2017
Product Manager

 Launched latest version of PayPal’s ‘Donate’ product in less than 8 weeks, collaborating with
engineers, product designers and user researchers, by providing streamlined requirements to
personalize ‘Donate’ flow.
 Led globalization efforts for ‘Donate’ via PayPal app and fundraising tool, scoping
requirements by collaborating with product marketers to expand minimum viable product to
11 countries.
 Recommended strategies, one of which is now to be adapted by PayPal’s leadership team to
build potential products for India’s ‘non-profit’ space.

PayPal, Computer Sciences Corporation (Chennai, India) 2014 – 2016

Project Manager - PayPal Checkout (eBay)

 Optimized PayPal Checkout process by identifying bottlenecks in payment process, building

new product features and enhancing existing ones to increase Total Payment Volume (TPV) of
feature by 2% (~$250K/yr).
 Analyzed customer concerns to identify new market opportunities, finding 500+ gaps in website
over two-year period, and developing product strategy to increase customer engagement and
revenue opportunity.
 Spearheaded development of new reporting tool to provide timely reports for higher
management to reduce report generation time by 99%.
 Routinely reviewed portfolio to ensure it’s designed to support the strategy.
 Ensured projects are resourced to meet objectives.
Facilitated prioritization and tradeoff discussions with the business.
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 Identified synergies and opportunities across the portfolio and within/across projects and made
recommendations for change to the business.
 Monitored performance of each waterfall and agile project, providing assistance and coaching as
needed to ensure success.
 Provided credible challenge to the business to ensure independent oversight and transparency in
project progress, risks, issues, and roadblocks.
 Partnered to facilitate strategic planning and prioritization processes that result in a portfolio
composition reflective of our strategic goals and that includes measurable outcomes and results.
 Managed PMO's strategic financial investment to optimize value and impact.
 Enabled visibility to portfolio status, health, and risks at various levels of the organization.
 Enabled cross-functional governance processes to promote alignment and engagement between
PMO and business stakeholders.

PayPal, Computer Sciences Corporation (Chennai, India)

2013 – 2014
Marketing & Communications Specialist

 Generated $3M+ in revenue by developing marketing strategies to acquire clients in Banking and
Financial sector.
 Collaborated with senior management and sales team to prepare 15+ persuasive client presentations
and acquired strategic clients.
 Created and managed client visit management tool that served as one-stop-shop for all client-related
data, increasing team efficiency by 30%

PayPal, Computer Sciences Corporation (Chennai, India)

2010 - 2013
Software Developer (Application Security)

 Resolved security vulnerabilities to reduce security attack count from 935 to 5, a 99% reduction for
$4.6M savings.
 Enhanced user experience of PayPal website by implementing cache solution and reducing login
time by 80%.
 Led 10-member team to efficiently remediate major security vulnerabilities in PayPal website over
two-month period and improved website security.
 Developed efficient, elegant, clean, reusable code with no unnecessary complication or abstraction.
 Delivered quality solutions on schedule.
 Designed and implemented software that is simple, bug-free, intuitive, and easy to use with platform
development mindset.
 Participated and collaborated with Product Owner/ Cross functional teams in the organization to
understand the business requirements and to deliver solutions that can scale.

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