Taha Alazzam
23025 Samuel St
Torrance CA 90505
United States_+1 2528626181 ▪ [email protected]
Objectives:
To obtain a challenging position in the hospitality industry where I can utilize my skills and
experience to provide excellent customer service and contribute to the growth of the
organization.
EducaWion:
Bachelor of Hospitality and Tourism Management, April 2019
Yarmouk University, Jordan
Courses taken include:
- Travel Agency Management
- Hotel Management
- Room Divisions
- Kitchens Management
- Tourist Psychology
- Tour Guidance
- Business Administrations
- Marketing
Experience
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Kitchen Steward, Hard Rock Hotel San Diego, San Diego, CA
June 2024 – Present
Ensure cleanliness and sanitation of all kitchen areas, utensils, and equipment.
Assist chefs and kitchen staff by organizing and maintaining dishwashing and storage areas.
Follow proper procedures for handling and disposing of food waste and chemicals.
Comply with hotel safety and hygiene standards to support a healthy work environment.
Contribute to kitchen efficiency by promptly restocking clean wares and tools.
Customer Service Representative, Carnival Cruise Line, Miami, USA
May 2024 - September 2024
Delivered exceptional customer service to guests, ensuring their needs and concerns were addressed promptly
and professionally.
Assisted guests with reservations, onboard activities, and resolving any issues or complaints.
Collaborated with various departments to ensure seamless service delivery and enhance guest satisfaction.
Promoted onboard amenities and facilitated shore excursions, contributing to increased guest engagement and
revenue.
Customer Service Representative, Carnival Cruise Line, Miami, USA
November 2024 - March 2025
Provided high-quality customer support to ensure a positive experience for all guests throughout their cruise.
Managed guest inquiries, bookings, and special requests with a focus on personalized service.
Coordinated with team members and other departments to address and resolve guest issues efficiently.
Helped promote onboard services and upsell packages, contributing to the overall revenue and guest
experience.
Experience:
Front Desk Magic Center Agent, Hilton Salwa Beach Resort, Ar Rayyan, Qatar (June 2023-April 2024)
- multifaceted hospitality role combining the duties of Call Center Agent, Housekeeping Coordinator,
and Room Dining Order Taker. Proficient in managing incoming and outgoing communication,
coordinating housekeeping operations, and processing room service orders. Demonstrated ability in
delivering exceptional guest service, maintaining operational efficiency, and ensuring adherence to
hotel standards. Adept at multitasking, with strong organizational skills and a commitment to
providing a seamless guest experience. Excel in team collaboration, problem-solving, and adaptability
to meet diverse guest needs and operational demands.
Guest Service Agent, Carnival Cruise Line, Miami, USA (March 2023-May 2023)
- Welcomed guests, checked them in, and helped them navigate the ship.
- Responded to guests' inquiries and requests, such as arranging shore excursions, providing information
about onboard activities and events, and addressing issues and complaints.
- Handled reservations for restaurants or spa appointments on board and helped guests arrange future
bookings.
- Promoted onboard services, amenities, or activities to guests and assisted with sales and customer
service efforts.
- Worked closely with other team members, such as food and beverage staff, housekeeping, or
entertainment to ensure smooth operation and address guests’ needs.
Telephone Operator, Hilton Salwa Beach Resort, Ar Rayyan, Qatar (January 2022-January 2023)
Waiter, Kempinski Ishtar Dead Sea, Dead Sea, Jordan (February 2020-November 2021)
Housekeeping Attendant, Grand Hyatt Amman, Amman, Jordan (October 2019-February 2020)
Kitchen Steward, W Hotels, Amman, Jordan (October 2018-October 2019)
Reservation Agent, Mawakeb Travel Agency, Irbid, Jordan (Summer 2018)
Skills:
- Bilingual in Arabic and English.
- Beginner in Spanish language.
- Organized.
- Computer skills (Microsoft Office, Opera, Synergy, Restaurant Reservations Systems, IATA Reservation
Systems).
- Can handle multi-tasks.
- Adaptable with great ability in handling issues.
- Great ability of business building.
- Positive attitude.
- Communication.
- Teamwork.
- Self-management.
- Willingness to learn.
- Thinking skills (problem solving and decision making).
- Resilience.
References: Available upon request.
