The Institute of Chartered Accountants of Bangladesh (ICAB)
Information Technology
Handbook
For CA Certificate Level Exams
_.,,
■ THE
CA
BANGLADESH
INSTITUTE OF
CHARTERED
ACCOUNTANTS
OF BANGI.J.DESH
www.icab.org.bd
Information Technology
The Institute of Chartered Accountants of Bangladesh
The Study materials have been produced by the Education and Student Affairs Division of the Institute of
Chartered Accountants of Bangladesh . .
First edition 2024
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editions.
Index
CA Overview ............................................................................................................:.................. iv
1. Introduction ................................................................................................................................ 1
Module aim ................................................................................................................................ 1
Method of assessment .............................................................................................................. 2
Specification Grid ................................................................................. ..................................... 2
2. Module Details·.................... :.~...... ~ ............................................................................................. 2
Building Information Systems L01 ........................................................................................... 2
Managing Information Systems L02 ........................................................................................ 3
Information Technologies L03-L07 ......................................................................................... 3
Business Continuity Planning and Disaster Recovery LOB ..................................................... 4
3. References: ........................ ;......... .-............................................................................................... 5
4. Sample Questions: .................................................................................. ·-····· ........................... 5
a) Questions: Set-A (CISA) ................................................................................ _. ............;............ 5
b) Questions: Set-B (CISA) ........................................................................................................ 7
c) Questions: Set-C (CISA) ...............................................-........................................................ 10
ICAB 2024 Contents iii
CA OVERVIEW
The ICAB chartered accountancy qualification, the CA, is one of the most advanced learning and
professional development programmes available. Its integrated components provide an in-depth
understanding across accountancy, finance and business. Combined, they help build the technical
knowledge, professional skills and practical experience needed to become an ICAB Chartered
Accountant.
Each component is designed to complement each other, which means that students can put theory
into practice and can understand and ·apply what they learn to their day-to-day work. The four
components are:
CA Qualification
ICAB constantly reviews the content of the CA qualification to reflect real life business challenges.
Today's most urgent business challenges range from sustainability, to rapid changes in technology and
the role of ethics in the profession. We work closely with employers, tuition providers, academics and
examiners to ensure that the CA equips the chartered accountants of the future with the skills and
knowledge they need to meet these challenges and to be successful.
THE CA QUALIFICATION AND SUSTAINABILITY
Finance and accounting professionals need to move beyond simply measuring and reporting the
impact of climate change, environmental regulation, supply chain pressure and rising energy costs.
They must focus on understanding those implications and integrating them into financial management
and business planning. ICAB has been at the forefront of this movement over the past decade and has
adapted the CA qualification to reflect that. We see its role as not simply integrating knowledge and
understanding the broader implications of environmental, social and governance issues into
organisations, but also seeding this thinking into the mindset of our members.
ICAB 2024
- iv • lnformaion Technology
Index ·
CA Overview .................................................................. .. ... ...... ........... .................... :.................. iv
1. Introduction ........................................................... ................. ...................... ......................... ..... 1
Module aim ........................................................................ ........................................................ 1
Method of assessment .. ................................. .............. ................... .......................................... 2
Specification Grid ...................................................................................................................... 2
2. Module Details·................ :... :...... ......: ..................... :............ ......................:................................ 2
Building Information Systems LO1 ........................................................................................... 2
Managing Information Systems LO2 ....................... ............................................................. .... 3
• 1iec hno IogIes
Inf ormatIon • LO3 - LO7 ......................................................................................... 3
Business Continuity Planning and Disaster Recovery LOB .......... ...... ..................................... 4
3. References: ...................................................................................................................... ............ 5
4. Sample Questions: ............................... :................................ ................... - ................................ 5
a) Questions: Set-A (CISA) .................................:.......................................... :............................ 5
b) Questions: Set-B (CISA} ........................................................................................................ 7
c) Questions: Set-C (CISA) ...................................................................................;................... 10
ICAB 2024 Contents iii
Our syllabus and ethical and professional development framework contribute towards creating ICAB
Chartered Accountants who recognise that sustainability is at the core of what they do and are capable
of actively using their business skills to analyse how to make the new sustainable economy work for
their business.
THE CA QUALIFICATION AND TECHNOLOGY
Rapid growth in technology has automated many compliance elements of accountancy. But, with
technology also comes complexity and risk. Accountants need to adapt and develop new skills to
manage these technological changes such as data analytics, automation and cyber security.
While there are many new technology capabilities that have broad application across the business and
consumer environment, four trends have the greatest · potential to transform the accountancy
profession: Artificial i_~telligence, Blockchain, Cyber security and Data (ABCD of technology).
These and other innovations are likely to have a significant impact on the way that accountants access,
move and manage business finances.
Technology can provide information more quickly and often more accurately than humans, but it cannot
replicate human intelligence arid quality decision making. Therefore, chartered accountants hold a key
role in data analytics, in validating the source of the data, interpreting and analysing the outputs.
Technology provides opportunities for chartered accountants to use their professional skills to add
value to their clients and/or the businesses in which they work.
As routine and compliance work reduces, there is greater focus on the development of skills which
. equip professionals to work with the outputs of automated processes, with other specialists, and in a
changing world. •
We believe that skills such as analysis, interpretation, professional scepticism, communication,
collaboration, adaptability, resilience, and commerciality are essential for tomorrow's business leaders;
these are imbedded throughout the CA exams and professional development framework .
• THE CA QUALIFICATION AND ETHICS
C_u lture and ·values are centraf to long-term success. How a business adopts an ethical approach
towards its staff, shareholders, customers and regulators, as well as within its own operations, has a
bigger impact tha~ any performance measure or operational improvement.
Demonstrating a clear commitment to ethical behaviour is one of the main drivers of better
performance; it delivers an advantage when recruiting, it adds value to a brand, and it instils trust and
confidence in partners, suppliers and others that the organisation is well"run and resilient.
Achieving that is not a matter of simple knowledge. Few ethical challenges will have simple right and
wrong responses. They require .technical understanding, rigorous appraisal_ and skillful handling.
Accountants must have the necessary skills to apply professional judgement in a given situation, taking
i_n to account what has been learned as a CA student about their ethical res.p onsibilities as a Chartered
Accountant. • •
There will be unique ethical challenges throughout any Chartered Accountant's process of learning and
career. They serve a variety of masters: senior management, external stakeholders, regulators; and
above all the public interest responsibility of their profession. Because of the rigorous and effective
training (and continued professional development) chartered accountants can speak up and take a
lead.
' ICAB 2024 . Introduction v
Non~ of this can happen. wit~out one critical ~lement: ~rofessionalism. That goes beyond merely
knowing the Code of Ethics: 1t means embodying the right behaviours and having the ability and
willingness to push back against those who might compromise the integrity of the business.
That confidence comes from a qualification that prioritises not only technical knowledge of the ethical
framework but also challenges accountants with scenarios that accurately reflect the ethical dilemmas
a Chartered Accountant may face in business.
PROFESSIONAL DEVELOPMENT
CA
ICAB Chartered Accountants are known for their professionalism and expertise. Professional
development prepares students to successfully handle a variety of different situations that they
encounter throughout their ca·reer. The CA qualification improves students' ability and performance in
seven key areas:
• Adding value - add value to the organisation, team or role in order to achieve objectives
• Communication - communicate effectively at all levels, using oral, written and presentational skills
to achieve positive outcomes
• Decision making - gather, interpret and evaluate data to make effective decisions
Ethics and professionalism - behave ethically and sustainably while respecting others to uphold the
values of the organisation and the accountancy profession -
• Problem solving - analyse a problem, generate options and make recommendations to arrive at
appropriate solutions
• Teamwork - work collaboratively as a member or leader of a team to achieve shared goals
• echnical competence - seek, learn and use technology and technical information to support the
T_
achievement of organisation or team goals
• There are 17 exams over three levels - Certificate, Professional and Advanced .
vi lnformaion Technology ICAB 2024
·CERTIFICATE LEVEL
There are seven exams at this level that introduce the fundamentals of accountancy,~finance and
business. Students may be eligible for credit for some exams if they have studied a qualification we
recognise.
The Certificate Level exams are each 1.5 hours long except Business Laws and Information Technology
which are 1 hour long and can be sat four times in the year.
PROFESSIONAL LEVEL
The next seven exams build on the fundamentals and test students' understand ing and ability to use
technical knowledge in real-life scenarios. The exams are taken in three times in the year.
The Professional Level exams are 3.5 hours long .
The Professional Level exams are flexible and can be taken in any order to fit with a student's day-to-
day work. The Business Planning : Taxation & Compliance and Business Strategy and Technology exams
in particular help students to progress to the Advanced Level.
The suite of Business Planning : Taxation & Compliance and Business exams is based on the same
syllabus structure and skills frameworks, and will give students the opportunity to demonstrate their
learning and use this in the context of taxation.
Financial Accounting and Reporting is in the contexts of IFRS Standards.
ICAB 2024 Introduction vii
ADVANCED LEVEL
The Corporate Reporting and Strategic Business Management & Leadership exams test students'
understanding and strategic decision-making at a senior level. They present real-life scenarios, with
increased complexity and implications from the Professional Level exams.
The Case Study tests all the knowledge, skills and experience gained so far. It presents a complex
business issue which challenges students' ability to problem solve, identify the ethical implications and
provide an effective solution .
The Advanced Level exams are taken three times in the year.
. -
The Corporate Reporting and Strategic ~usiness Management & Leadership exams are 3.5 hours long.
The Case Study exam is 4.5 hours long. • •
If a student is studying the CA independently, they should consider their _future ambitions while
selecting which exams to sit.
FLEXIBILITY
There are no regulations stipulating the order in which students must attempt the exams, allowing CA
Firms to design Articleship programmes according to business needs. The exception to this rule is the
Case Study. For attempting Case Study, students must be attempted the other subjects of.Advanced
Level.
Students have the unlimited attempts at all levels of exams.
- . •
CREDIT FOR PRIOR LEARNING (CPL)
Students with previous qualifications may be eligible to apply for CPL for modules which have been
allowed by ICAB. For more information, visit https://www.icab.org.bd/page/credit-for-prior-learning-
cpl-exemptjon .
DATA ANALYTICS
Chartered Accountants are increasingly using more advanced approaches to interrogate client data.
To respond to this, ICAB has incorporated data analytics software within the Audit and Assurance and
Corporate Reporting modules .
. Embedding data analytic techniques within our exams ensures that we continue to reflect the current
and future workplace and will also help to develop students' judgement, professional scepticism and
critical thinking skills.
viii lnformaion Technology ICAB 2024
1. Introduction
I,
ICAB Syllabus (2023)
Certificate Level
Inform-at-ion Technoi~·g y - 50 Marks
Module aim
-·· : To introduce students to the reasons for the use of IT in enterprises, the link between the
• strategy of a -business and the IT that it uses in practice, and methods for managing IT and
• to 'outline life cycle of information systems. ·
ill _~~ __a~le to_
On completion _of ~h-~s modu~e_the students w_ :_
• Building Information Systems
. . L()1_: Understand the adequacy of controls, compliance with standards arid.)equirements, and
: - - -.,_- the overali effectiveness of development, and implementation processes within an organization.
Managing Information Systems
L02: Understand information systems involvement of -meticulous planning and execution to
seamlessly transition systems, establish requisite infrastructure, facilitate data conversion, and
uphofd Sl.Ps, ens~ring ;pe~ational c~ntinuity and . co~pliai:1~e with predefined stan'dards and
commitments.
Information Technologies
L03: Understand and Identify history, trends; developments in different compute'r systems; and
the major types of technologies used in per_
ipheral,devices for computer input, output, and
storage.
L04: Identify the basic features and trends in the major types of application software and system
software used to support enterprise and end-user computing.
LOS: Understand the management of the data resources of computer-using organizations and
understand the ·key database management concepts and ~pplications in business information
• systems.
L06: Understand the basics of the Internet and other telecommunication n.etworks, business
application, cloud technologies and internet of things.
L07: Understand data encryption and encryption-related techniques focusing on practical
implementation and theoretical foundations for safeguarding sensitive information.
ICAB 2024 lnformaion Technology 1
Business Continuity Planning and Disaster Recovery
LOB: Understand business continuity planning and disaster recovery strategies ensure
organizations can anticipate, withstand and recover,from ~isruptions, maintaining essential
functions and technology systems during crises.
Method of assessment
The Information Technology module will be examined using an online based assessment of 1
hour.
Specification Grid
This grid shows the relative weightings of chapters within this module and should guide the
_ relative study time spent on each. Over time, the marks available in the assessment will equate
to the weightings below, while slight variations may occur in individual assessments to enable
suitable questions to be set.
Weighting
Syllabus area
T
(indicative %)
,·
1 Building Information Systems - ' -_., i. 1: • 15
' \I ""< ,' '
' - ..
2 Managing Information Systems --,i I
15
3 Information Technologies 10
4 Business Continuity Planning and Disaster Recovery 10
2. Module Details
Information Systems in Business
Building Information Systems L01
Candidates will be able to understand the adequacy of controls, compliance with standards
and requirements, and the overall effectiveness of development, and implementation
processes within an organization.
In the assessment, candidates may be required to:
a. Explain project management methodologies, governance structures, and the importance of
project oversight and accountability throughout the acquisition and development process.
b. Illustrate different methodologies used in system development and best practices for
selecting and applying these methodologies based on project requirements.
c. Demonstrate implementation controls throughout the development process to ensure that
systems are designed and built with security, functionality, and compliance.
2 lnformaion Technology ICAB 2024
d. Identify testing methodologies that harness diverse testing techniques and tactics to conduct
a thorough assessment of functionality, performance, and security prior to the deployment
of any system. ·'
e. Demonstrate the available tools for overseeing configuration, change and release
management.
Managing Information Systems L02
Ca.n didates 'w ill be' able ·1:0 ·understand information · systems involvement of meticulous
planning and execution to seamlessly transition systems, establish requisite infrastructure,
facilitate data conversion, and uphold SL.As, ensuring operational continuity and
compliance with predefined standards and commitments.
In the assessment, candidates may be required to:
' . • > .
a. Explain meticulous migration of data from legacy to modern software applications demands
precision, encompassing preservation of data integrity, precise planning, and thorough
testing for successful conversion.
b. Illustrate the deployment phase of new systems in.eluding installation, configuration, and the
management of changes.
c. Identify the efficiency and effectiveness of deployed systems through reviews, feedback
·collection and pinpointing areas for enhancement of implementation.
d. Demonstrate problem and incident management addressing disruptions while identifying
root causes to prevent recurring issues, ensuring the stability and reliability of IT services.
e. Explain managing changes systematically, maintaining system setups, handling software
updates and ensuring timely application of security patches. ·
f. Outline defining, negotiating, implementing and monitoring agreed-upon service levels
between IT and stakeholders ensuring the delivery of quality services that align with business
needs and objectives.
Information Technologies L03-L07
_Candidates will be able to understand and Identify history, trends, , developments in
different computer systems; and the major types of technologies used in peripheral devices
for computer input, output, and storage.
Candidates will be able to identify the basic fe,atures and trends in the major types of
application software and system software used to support enterprise and end-user
computing. •
Candidates will be able to understand the management of the data resources of computer-
using organizations and understand the key database management concepts and
applications in business information systems. -
Candidates will •be able to understand the basics of the Internet and other
telecommunication, networks, business applications, cloud technologies and internet of
things . . •
Candidates will be able to understand data encryption and encryption-related techniques
fo'cusing on practical implementation and theoretical foundations for safeguarding
sensitive information.
ICAB 2024 lnformaion Technology 3
In the assessment, candidates may be required to .
a. Identify the major types and uses of ~icrocomputer, midrange, mainframe and mobile
computer systems.
b. Outline. the maj~r technol6gie·s and uses of computer peripherais for input, output, and
storage.
C. Identify and illustrate the components and functions <:>fa computer system_. ._
d. Identify the computer syst~ms and peripherals that would bf? acquired or recommended for
a business and expla.in the' reas·ons for' selections. _.· _ . • ••• • •• ,. •• . .
e. Illustrate several major types of a·pplication -~nd system software.
' ' I • • • \ , • •
f. Explain the purpose of several popular.software packages for end-user productivity and
collaborative computing.
g. Describe the main uses of computer progra~~ing soft~ar~, tools, and languages.
h: Describe the issues associated with open-source software.
. ..
i. Explain the business value of implementing data resource managementprocesses and
technologies in an organization.
J- Outline the advantages of a database management approach to managing the data
resources of a business, compared with a file processing approach.
' ' '. • •
k. Explain how database management software helps business professionals and supports the
operations and management of a business.
. .
I. Understand the concept of a network and ider:,tify the.basic components, functions and
types of telecommunications networks us_e ~ in business . .
,.
m. Explain the functions of major components of telecommunications network hardware,
software, media, and services and explain the concept ofdient/se~er networking.
) n. Explain the concepts behind TCP/IP and understand the seven layers of the_OSI network
model.
o . Explain security, urging robust risk assessment, gov~rn~nce, and ~ontrol implementation
1
for secure cloud technologies adoption. ' •
• p. ' Explain·~ fnte rnet of Thi~gs (loD ·involves interconnected devices gathering arid exchanging
data, necessitating robust security measures encompassing encryption; access control, and
monitoring to counter cyber threats.
Business Continuity Planning and Disaster Recovery L08 •
Candidates will be able to understand business continuity planning and disaster recovery
strategies to ensure org_a nizations can anticipate, withstand and recover from disruptions,
• • maintaining essential functions and technology systems during crises.
In the assessment, candidates may be required to:
a. Identify classification of oper~tions and criticality analysis, application, telecommunication
and n·e_twor~ resiliency and disaster recovery methods.· •
b. Identify IT systems and data recovery, encompassing backups, failover systems, and
reco~~ry procedures to r~store technological infrastructure S'!f"iftly.
' '.'
c. Explain business con.t inuity p·lanning focus on maintain1~9 essential funct,on·s during and
after a disruption, emphasizing risk assessment, continuity measures, .and contingency
plans to ensure minimal impact on operation. •
4 lnformaion Technology ICAB2024
d. Outline the key features of disaster recovery plans covering recovery point objective and
recovery time objective, recovery strategies, recovery alternatives, development of disaster
recovery plan, disaster recovery testing method and invoking disaster .recovery plan.
3. References:
1. CISA R~vi~w ·Man•u'al: :lnform~tio~ Systems Audit and ~ohtrol Associ~tion •.
4. Sample Questions:
a) Questions: Set-A (CISA)
1. Which of the following is the primary focus of the information systems acquisition
phase? •
A) Determining the business requirements for new systems.
B) Developing-the system in-house. · cc~ ·1·, ,, :'J . ,
C) Implementing security r:neas~res in developed SY,Ste111s._
D) Training end-users on _th~ ne'(v' system functionality: ,
Correct Answer: A
2. In the context of software development, which of the following methodologies
emphasizes iterative progress through small and rapid releases? •
A) Waterfall model
B) Agile 'methodology
C) Spiral model
D) V-model , ,- •
Correct Answer: B
3. Which of the following is a key benefit of implementing a proper change
management process during the systems development phase?
A) Reduce_d dependency on IT staff
B) Increased system downtime
C) Enhanced ability to trace changes and reverse them if necessary
D) Decreased project costs
Correct Answer: C
4. Post-implementation review is critica·I in a project lifecycle. What is the main
purpose of conducting a post-implementation review?
A) To plan future projects
B) To verify that the system meets business and regulatory requirements
ICAB 2024 lnformaion Technology 5
C) To provide feedback to developers
. D) To start the process of system maintenance
Correct Answer: B
5. Which of the following roles is primarily responsible for approving the functional
requirements of a new information system? •
A) Project sponsor
B) Chief Information Officer
C) System users
D) IT support staff
Correct Answer: A
6. What is the primary objective of business continuity planning (BCP)?
A) To ensure all IT projects are completed on schedule.
B) To protect system data against unauthorized access.
C) To minimize risk and ensure business operations continue during a disruption.
D) To guarantee a perfect recovery of all data.
Correct Answer: C
7. Which of the following best describes disaster recovery planning (DRP)?
A) A strategy to manage employee safety and health.
B) A detailed process for quickly resuming business functions after a disaster.
C) A financial plan to manage economic crises.
D) A customer service policy for system downtimes.
Correct Answer: B
8. In the context of information systems operations, which metric is MOST critical for
evaluating the performance of a data center?
A) Number of user complaints
B) Server uptime
C) Speed of software development
D) Marketing campaign effectiveness
Correct Answer: B
6 lnformaion Technology ICAB 2024
9. What is the purpose of implementing redundancy in data center operations?
A) To increase the complexity of systems.
B) To ensure system availability by having backup components.
C) To improve the aesthetic layout of the data center.
D) To decrease operational costs.
Correct Answer: B
10. Which of the following is an effective strategy to manage IT service continuity
during a major system upgrade?
A) Reducing the IT budget
B) Limiting user access to systems
C) Implementing phased rollouts
D) Decreasing security controls
Correct Answer: C
b) Questions: Set-B (CISA)
1. What is the primary objective of project management during the acquisition of
information systems?
A) To ensure that the project is completed within budget and time constraints.
B) To design the technical architecture of the system.
C) To train users on the new system.
D) To monitor post-implementation performance.
Correct Answer: A
2. Which of the following best describes the role of quality assurance in systems
development?
A) Ensuring that the developed system adheres to a set of predefined standards
and meets the user requirements.
B) Managing the financial aspects of the systems development process.
C) Overseeing the deployment and configuration of the new system.
D) Providing ongoing support and maintenance after implementation.
Correct Answer: A
ICAB2024 lnformaion Technology 7
,._ I
3. In the systems development lifecycle, what is the main purpose of the •
requirements gathering phase?
A) To develop a pr~totype for ea rly s~age~-of desi_gn.
B) To establish clear and agreed-upe>n needs that the new system mus~ meet.
C) To select the hardware on which the system will run._
D) To implement security controls in the software.
Correct Answer: B _
4. Which of the following is a key risk to consider during the system implementation
phase?
A) Lack of user input during the requirements ~h_ase.
B) Failure to properly integrate the new system ~ith ~xisJing _syste_
ms.
C) Costs associated with hardware acquisition. -. •, -.··
D) Underestimating the importance of data migration.
Correct Answer: B
5. When selecting a software vendor, which criteria is ,tytOST c~itical?
A) The vendor's geographical location.
B) The aesthetic appeal of the software interface.
C) The vendor's ability to provide future support and updates.
D) The cost of initial training sessions provided by the vendor.
Correct Answer: C
6. Which of the following is the primary goal of information systems operations
management?
A) To ensure systems operate within their designed specifications and 'meet
business requirements.
B) To develop new systems functionalities.
C) To manage the organization's marketing strategies.
D) To train new IT staff.
Correct Answer: A
7. What is a key objective of routine system maintenance?
A) To redesign the user interface of the system periodically.
B) To ensure continuous system availability and prevent failures.
L
• ·8 lnformaion Technology ICAB 2024
C) To assess the financial performance of IT investme!:)tS.
D) To implement strategic business changes.
Correct Answer: B
8. During an IT audit, what aspect of disaster recovery plans (DRPs) is MOST
important to evaluate?
A) The aesthetic layout of backup facilities.
B) The frequency of DRP testing and updates. '-
C) The number of staff involved in DRP development.
D) The brand of backup hardware used.
Correct Answer: B
9. Which activity is essential when managing business resilience?
A) Regularly reviewing and testing backup systems.
B) Increasing the marketing budget.
C) Phasing out older technology annually.
D) Conducting annual performance reviews for IT staff.
Correct Answer: A
10. What is the primary purpose of having redundant systems in a data center?
A) To support the data center's aesthetic and functional design.
B) To ensure higher energy efficiency.
C} To provide operational continuity in case of system failure.
D} To comply with international travel and trade laws.
Correct Answer: C
ICAB 2024 lnformaion Technology 9
c) Questions: Set-C {CISA)
1. Which activity is most involved when at the initiation phase in the case of an
information project?
A) Defining system requirements.
B) Developing user manuals.
C) Conducting system testing . c·
D) Training IT staff.
Correct Answer: A
2. Which of the following best describes the Agile methodology in software
development?
A) Emphasis on sequential phases with fixed requirements.
B) Focus on customer collaboration and flexibility.
C) Prioritization of documentation over working software.
D) Strict adherence to initial project plans.
Correct Answer: B
3. What is the primary benefit of conducting a thorough risk assessment during the
planning phase of a project?
A) Increasing project costs. -
B) Identifying potential issues that could impact project success.
C) Reducing the number of project stakeholders.
D} Decreasing the time required for project completion.
Correct Answer: B
4. It is therefore unclear why a phased implementation approach is considered the
best strategy for a systems development project.
A) Minimizing pre-investment development costs.
B) Permitting a phased implementation as all stakeholders get a chance to adapt
to the changes.
C) Decreasing the time needed for an end-users' training.
D) Confirm full function of the total system at once.
Correct Answer: B
•10 ·i lnformaion Technology ICAB 2024
5. Which of the following activities is essential during the system design phase of the
SDLC?
A) Coding the application.
B) Defining data structures and workflows.
C) Conducting end-user training sessions.
D) Performing system backups.
Correct Answer: B •
6. Why is it important to have a post-implementation review for a ne~ information
system?
A) To finalize the project budget.
B) To ensure the system meets business objectives and performance criteria.
C) To create a marketing plan for the system.
D) To begin the decommissioning process of the old system.
Correct Answer: B
7. Which role is primarily responsible for managing project scope and ensuring that
project goals are met?
A) IT Support Staff
B) Quality Assurance Team
C) Project Manager
D) System Users
Correct Answer: C
8. What is the main purpose of a business impact analysis (BIA) in the context of
business continuity planning?
A) To estimate the cost of new technology.
B) To identify critical business functions and the impact of their disruption.
C) To develop new business opportunities.
D) To enhance marketing strategies.
Correct Answer: B
9. During an IT audit, what is the primary focus when evaluating the effectiveness of
access controls?
A) User satisfaction with the system.
B) The speed ofsystem operations.
ICAB 2024 ·, -·, • lnformaion Technology 11
C) The protection of data from unauthorized access.
D) The cost of implementing the controls.
Correct Answer: C
10. What is the primary objective of implementing a service-level agreement (SLA) in
IT operations?
A) To document all IT expenses.
8) To set clear expectations and performance metrics between service providers
and clients.
C) To increase the number of IT staff.
D) To reduce system downtime.
Correct Answer: B
-The End-
12 lnformaion Technology ICAB 2024
