User guide

Gaming Monitor
S49CG95*E S49FG91*E

The colour and the appearance may differ depending on the product, and the content in the manual is
subject to change without prior notice to improve the performance.

The contents of this manual are subject to change without notice to improve quality.
© Samsung
Samsung owns the copyright for this manual.
Use or reproduction of this manual in parts or entirety without the authorization of Samsung is
prohibited.
Trademarks other than that of Samsung are owned by their respective owners.

An administration fee may be charged in the following situations:

(a) An engineer is called out at your request, but it is found that the product has no defect (i.e., where
the user manual has not been read).
(b) You bring the unit to a repair centre, but it is found that the product has no defect (i.e., where the
user manual has not been read).

You will be informed of the administration fee amount before a technician visits.
Table of contents

Before Using the Product Connecting and Using a Source Device Menu
Safety Precautions 4 Read below before connecting the product. 16 Game 21
Electricity and Safety 4
Ports 17 Picture 23
Installation 5
Operation 6 Connecting and Using a PC 17 PIP/PBP 28
Connection Using the HDMI Cable 17
Cleaning 7 OnScreen Display 29
Connection Using an DP Cable 18
Correct posture to use the product 8 Connecting to headphones or earphones 18 System 29
Connecting the Product to a PC as a USB HUB 18
Connecting the Power 19 Support 31

Tidying Up the Cables 19

Preparations
Setting Optimum Resolution 20
Installation 9 Installing the Software
Attaching the Stand 9
Precautions for moving the product 11 Easy Setting Box 33
Checking the space around the product 12 Restrictions and Problems with the Installation 33
Adjusting the Product Tilt and Height 12 System Requirements 33
Wall Mount Kit Specifications (VESA) 14 Driver Installation 33
Control Panel 15

2
Table of contents

Troubleshooting Guide Appendix

Requirements Before Contacting Samsung Responsibility for the Pay Service (Cost to
Customer Service Centre 34 Customers) 43
Product diagnosis (Screen issue) 34 Not a product defect 43
Checking the Resolution and Frequency 34 A Product damage caused by customer's fault 43
Check the following. 34 Others 43

Q&A 37 FreeSync (for AMD graphics card) 44

Adaptive-Sync (for NVIDIA graphics card) 45

Specifications
General 38

Standard Signal Mode Table 40

3
 Before Using the Product

Safety Precautions Electricity and Safety

Warning
Warning A serious or fatal injury may result if instructions are not followed.
• Do not use a damaged power cord or plug, or a loose power socket.
Personal injury or damage to properties may result if instructions are
Caution not followed.
• Do not use multiple products with a single power socket.

• Do not handle the power cord with a wet body part.

CAUTION • Insert the power plug all the way in so it is not loose.

• Connect the power plug to a grounded power socket (type 1 insulated devices only).
RISK OF ELECTRIC SHOCK. DO NOT OPEN.
• Do not bend or pull the power cord with force. Be careful not to leave the power cord under a heavy
CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK, DO NOT REMOVE COVER (OR BACK). THERE
object.
ARE NO USER SERVICEABLE PARTS INSIDE. REFER ALL SERVICING TO QUALIFIED PERSONNEL.
• Do not place the power cord or product near heat sources.
This symbol indicates that high
• Clean any dust around the pins of the power plug or the power socket with a dry cloth.
voltage is present inside. It is
AC voltage: Rated voltage marked
dangerous to make any kind of
contact with any internal part of this
with this symbol is AC voltage. Caution
product. • Do not disconnect the power cord while the product is being used.

This symbol indicates that this • Only use the power cord provided with your product by Samsung. Do not use the power cord with
product has included important DC voltage: Rated voltage marked other products.
literature concerning operation and with this symbol is DC voltage. • Keep the power socket where the power cord is connected unobstructed.
maintenance.
‒ The power cord must be disconnected to cut off power to the product when an issue occurs.
Class II product: This symbol indicates
• Hold the plug when disconnecting the power cord from the power socket.
that a safety connection to electrical
Caution. Consult instructions for use:
earth (ground) is not required. If this
This symbol instructs the user to
symbol is not present on a product
consult the user manual for further
with a mains lead, the product
safety related information.
MUST have a reliable connection to
protective earth (ground).

4
Installation Caution
• Do not drop the product while moving.
Warning • Do not set down the product on its front.
• DO NOT PLACE CANDLES, INSECT REPELLANTS OR CIGARETTES ON TOP OF THE PRODUCT. DO NOT • When installing the product on a cabinet or shelf, make sure that the bottom edge of the front of
INSTALL THE PRODUCT NEAR HEAT SOURCES. the product is not protruding.
• Do not install the product in poorly ventilated spaces such as a bookcase or closet. ‒ The product may fall and become damaged or cause an injury.

• Install the product at least 10cm away from the wall to allow ventilation. ‒ Install the product only on cabinets or shelves of the right size.

• Discard the plastic packaging that the product is packaged in, immediately after unpacking. • Set down the product gently.

‒ Plastic packaging material can cause suffocation if it is handled improperly. ‒ Product failure or personal injury may result.

• Do not install the product on an unstable or vibrating surface (insecure shelf, sloped surface, etc.) • Installing the product in an unusual place (a place exposed to a lot of fine dust, chemical
substances, extreme temperatures or a significant presence of moisture, or a place where
‒ The product may fall and become damaged or cause an injury.
the product will operate continuously for an extended period of time) may seriously affect its
‒ Using the product in an area with excess vibration may damage the product or cause a fire. performance.
• Do not install the product in a vehicle or a place exposed to dust, moisture (water drips, etc.), oil, or ‒ Be sure to consult Samsung Customer Service Centre if you want to install the product at such a
smoke. place.
• Do not expose the product to direct sunlight, heat, or a hot object such as a stove. • Before assembling the product, place the product down on a flat and stable surface so that the
‒ The product lifespan may be reduced or a fire may result. screen is facing downwards.

• Edible oil, such as soybean oil, can damage or deform the product. Do not install the product in a ‒ The product is curved. Placing pressure on the product when on a flat surface may damage the
kitchen or near a kitchen counter. product. When the product is on the ground facing up or down, do not put pressure on it.
• In the same series, the colour can vary depending on the size.

5
Operation • Do not insert metallic objects (chopsticks, coins, hairpins, etc) or objects that burn easily (paper,
matches, etc) into the product (through the vent or input/output ports, etc).
‒ Be sure to power off the product and disconnect the power cord when water or other foreign
Warning substances have entered the product. Then contact Samsung Customer Service Centre.
• There is a high voltage inside the product. Never disassemble, repair or modify the product • Do not place objects containing liquid (vases, pots, bottles, etc) or metallic objects on top of the
yourself. product.
‒ Contact Samsung Customer Service Centre for repairs. ‒ Be sure to power off the product and disconnect the power cord when water or other foreign
• To move the product, first disconnect all the cables from it, including the power cord. substances have entered the product. Then contact Samsung Customer Service Centre.

• If the product generates abnormal sounds, a burning smell or smoke, disconnect the power cord • Do not use liquid fumigators containing chemicals, such as mosquito repellent or air freshener,
immediately and contact Samsung Customer Service Centre. around the product.

• Do not hang on to or climb on the product. ‒ If steam comes in contact with the product surface or enters the product, it may cause stains or
malfunction.
‒ The product may tip over or fall, causing injury or death.
• If the product is dropped or the outer case is damaged, turn off the power and disconnect the
power cord. Then contact Samsung Customer Service Centre.
‒ Continued use can result in a fire or electric shock.
• Do not put heavy objects, toys or snacks on top of the product.
‒ Hanging on to the product to get a toy or snack may cause heavy objects to fall or the product to
tip over, resulting in injury or death.
• During a lightning or thunderstorm, power off the product and remove the power cord.

• Do not drop objects on the product or apply impact.

• Do not move the product by pulling the power cord or any cable.

• If a gas leakage is found, do not touch the product or power plug. Also, ventilate the area
immediately.

• Do not lift or move the product by pulling the power cord or any cable.

• Do not use or keep combustible spray or an inflammable substance near the product.

• Ensure the vents are not blocked by tablecloths or curtains.

‒ An increased internal temperature may cause a fire.

6
Caution
Cleaning
• Leaving the screen fixed on a stationary image for an extended period of time may cause
afterimage burn-in or defective pixels.
High-glossy models can develop white stains on the surface if an ultrasonic wave humidifier is used
‒ Set the screen to power-saving mode or moving-picture screen saver when not using the nearby.
product for an extended period of time. ― Contact your nearest Samsung Customer Service Centre if you want to clean the inside of the product
• Disconnect the power cord from the power socket if you do not plan on using the product for an (Service fee will be charged.)
extended period of time (vacation, etc). Do not press the monitor screen. There is a risk of damaging it.
‒ Dust accumulation combined with heat can cause a fire, electric shock or electric leakage. ― Exercise care when cleaning as the panel and exterior of advanced displays are easily scratched.

• Use the product at the recommended resolution and frequency. Take the following steps when cleaning.
‒ Your eyesight may deteriorate. 1 Power off the product and PC.
• Do not hold the product upside-down or move it by holding the stand. 2 Disconnect the power cord from the product.
‒ The product may fall and become damaged or cause an injury. ― When removing the power cord, hold the plug. Never hold the plug with a wet body part. Otherwise, an

• Looking at the screen too close for an extended period of time can deteriorate your eyesight. electric shock may result.

• Do not use humidifiers or stoves around the product. 3 Wipe the product with a clean, soft and dry cloth.
Wet a soft cloth in water, wing it out well, and then use the cloth to wipe the exterior of the product
• Take a break for at least 5 minutes after using the product for 1 hour.
clean.
• Do not touch the screen when the product has been turned on for an extended period of time as it
‒ Do not apply a cleaning agent that contains alcohol, solvent, or surfactant to the product.
will become hot.
‒ Do not spray water or detergent directly on the product.
• Exercise caution when storing the remote control batteries and small accessories, so they are not
swallowed. 4 Connect the power cord to the product when cleaning is finished.
‒ If swallowed, consult a physician immediately. 5 Power on the product and PC.
• Exercise caution when adjusting the product angle.
‒ Parts of the human body may become caught and could be injured.
‒ Tilting the product at an excessive angle may cause the product to fall and an injury may result.
• Do not place heavy objects on the product.
‒ Product failure or personal injury may result.
• When using headphones or earphones, do not turn the volume too high.
‒ Having the sound too loud may damage your hearing.

7
Correct posture to use the product

Use the product in the correct posture as follows:

• Straighten your back.

• Allow a distance of 45 to 50cm between your eye and the screen, and look slightly downward at
the screen.

• Keep your eyes directly in front of the screen.

• Adjust the angle so light does not reflect on the screen.

• Keep your forearms perpendicular to your upper arms and level with the back of your hands.

• Keep your elbows at about a right angle.

• Adjust the height of the product so you can keep your knees bent at 90 degrees or more, your heels
attached to the floor, and your arms lower than your heart.

• Do the Eye excercises or blink frequently, then eye fatigue will be relieved.

8
 Preparations

Installation

Attaching the Stand

― Before assembling the product, place the product down on a flat and stable surface so that the screen is facing downwards.
― Disassembly is the reverse order of assembly.
― The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.

1 2

Check the direction of the arrow on the stand base. Turn the stand neck clockwise to fasten it to
Align the direction of the arrow on the stand base with the the base.
front direction of the stand neck, and then insert the stand Lift the stand slightly and check that the
neck from top to bottom. PUSH button on the bottom of the base
protrudes.
Separating the stand neck from the stand base

Lift the assembled stand slightly and press the PUSH button on the bottom of the base.
While holding down the PUSH button, turn the stand neck anticlockwise to remove it.

9
 3 4

Push the assembled stand into the main body in the direction of the arrow as Attach the COVER-REAR TOP to the rear of the monitor, as shown in the figure.
shown in the figure.
Confirm that the stand is tightly fastened. If has not been fully lowered, lower it
while holding it with your hand.

5 6 7

Stand up the monitor as shown in the figure. Separate the box from the product. Stand assembly is complete. Caution
Do not arbitrarily remove the panel film. If
not observed, the warranty service may be
restricted.

10
Precautions for moving the product
― The colour and shape of parts may differ from what is shown. Specifications are subject to change without notice to improve quality.

• Hold the lower corners or edges of the • Do not directly apply pressure on the screen. • Do not hold the product upside down only by • Do not press down on the product. There is a
product when moving it. the stand. risk of damaging the product.
• Do not hold the screen when moving the
product.

• Be careful not to get any body parts caught. • Be careful and ensure that your fingers are
not caught.

11
Checking the space around the product Adjusting the Product Tilt and Height
Make sure to have enough space for ventilation when placing the product. An internal temperature rise ― The colour and shape of parts may differ from what is shown. Specifications are subject to change without

may cause fire and damage the product. Maintain enough space around the product as shown in the notice to improve quality.
diagram when installing the product.
― The exterior may differ depending on the product.
-15.0° (±3.0°) ~ 15.0° (±3.0°)

10 cm 10 cm

10 cm 10 cm

10 cm

-2.0° (± 2.0°) ~ 11.0° (± 2.0°) 120.0 mm (±5.0 mm)

• The product tilt and height can be adjusted.

• Hold the top centre of the product and adjust the height carefully.

• When adjusting the stand height, you may hear a noise. This noise is generated because the ball
inside the stand slides when the stand height is adjusted. It is a normal noise and not a product
malfunction.

• When adjusting the left/right angles of the product, there may be a slight gap in the connection
area of the stand base. This is normal and does not indicate a malfunction of the product.

12
Caution After adjusting the product tilt and height, if the screen is not level, take the following actions.
― The colour and shape of parts may differ from what is shown. Specifications are subject to change without
notice to improve quality.

-1˚

+1˚

• Hold the bezel at both side edges and adjust the monitor angle until the screen becomes level. (Be
careful not to directly hold the display.)

• The monitor angle can be adjusted from -1° to +1°.

• Grasp the left and right sides of the monitor and adjust the swivel.

• Grasp the centre of the monitor and adjust the height.

• Do not hold the moving area of the stand when adjusting the tilt or height of the product. It may
cause injury.

• When installing the product on a cabinet or shelf, make sure that the bottom edge of the front of
the product is not protruding.

13
Wall Mount Kit Specifications (VESA)
• Using a screw longer than the standard length can damage the internal components of the
product.

• The length of screws required for a wall mount that does not comply with the VESA standards may
vary depending on the specifications.

• Do not use screws that do not comply with the VESA standards. Do not attach the wall-mount kit
or desktop stand using excessive force. The product may get damaged or fall and cause personal
injury. Samsung shall not be held liable for any damage or injury caused by using improper screws
or attaching the wall-mount kit or desktop stand using excessive force.

• Samsung shall not be held liable for any product damage or personal injury caused by using a wall-
mount kit other than the one specified or from an attempt to install the wall-mount kit on your
own.

• To mount the product on a wall, ensure you purchase a wall-mount kit that can be installed 10 cm
or farther away from the wall.

• Be sure to use a wall-mount kit that complies with the standards.

• To install the monitor using a wall mount, disconnect the stand base from the monitor.

• Do not mount the product at more than a 15 degree tilt.

Wall mount bracket

Product

Model name VESA screw hole specs C (mm) Standard Screw Quantity
(A * B) in millimetres
S49CG95*E
100.0 x 100.0 4.0 ~ 9.5 M4 4
S49FG91*E
― Do not install your Wall Mount Kit while your product is turned on. It may result in personal injury due to
electric shock.

14
Control Panel Parts Description
5-Way Button Multi directional button that helps navigate.
― The colour and shape of parts may differ from what is shown. Specifications are subject to change without This LED is power status indicator.
notice to improve quality. Power LED ― You can select the power LED operation to be enabled or disabled on

Function Key Guide the menu screen. ( → System → Power LED On)

To use the Function Key Guide, press the 5-Way button when the
Function Key Guide
screen is turned on.
• Custom Key is used to directly access the function set in Setup
Custom Key
Custom Key.
Custom Key • Setup Custom Key
― Go to → System → Setup Custom Key and change the custom
DOWN(FRONT) Return

key.

Changes the input source. A message will appear on the top left
5-Way Button Source
corner of the screen if the input source has been changed.
LEFT RIGHT
Displays the main on-screen menu.
Menu

PRESS(ENTER) Power LED Turns off the product.

Power Off
UP(REAR)

Exits from the menu page.

Return

15
 Connecting and Using a Source Device

Read below before connecting the product.

1 Before connecting the product, check the shapes of both ports of the supplied signal cables and
the shapes and locations of the ports on the product and external device.

2 Before connecting the product, make sure you remove the power cords from both the product and
the external device to prevent damage to the product due to a short circuit or over current.

3 After all signal cables have been properly connected, connect the power cords back to the product
and the external device.

4 After connecting is completed, make sure you read the manuals to acquaint yourself with the
product functions, precautions and other information required to use the product properly.

5 To use Max specifications of our products, check the support specifications of the cable version you
use.
― Connecting parts may differ in different products.
― Provided ports may vary depending on the product.

16
Ports Connecting and Using a PC
― The functions available may vary depending on the product model. The colour and shape of parts may Select a connection method suitable for your PC.
differ from what is shown. Specifications are subject to change without notice to improve quality. Refer to ― Port names and the number of ports may differ, depending on the model.
the actual product.

Connection Using the HDMI Cable

― It is recommended to use the HDMI cable provided as components. If not provided, be sure to use
authorised cable for HDMI cable connections. If you use a unauthorised HDMI cable, the image quality may
be degrade.

Port Description
Connect to an audio output device such as headphones or earphones.
Connects to a source device using an HDMI cable.

Connects to a PC using a DP cable.

Connect to a USB device. Used to update the software.
― For more information, see Connecting the Product to a PC as a USB HUB,
Software Update page.

Connects to a PC using a USB cable. Compatible with a USB cable version 2.0.
― Connects to a PC only.

Connect to a USB device.

Connect the power cord for product.

17
Connection Using an DP Cable Connecting the Product to a PC as a USB HUB
Using the product as a hub, connect and use various source devices with the product at a time.
― Port names and the number of ports may differ, depending on the model.

― It is recommended to use the DP cable provided as an accessory. If not provided, be sure to use a DP cable
of 1.5 m or below.
― Use a VESA certified DP 1.2 cable or higher and its gender.

Connecting to headphones or earphones

― To detect and start a USB device faster, connect the USB device to the , port on the
product. The read/write rate will be affected by the USB device and your PC.
― For USB-related problems caused by OS, drive programmes or software, please contact relevant suppliers.
― With the launch of various USB devices on the market, we cannot guarantee that our products are matched
with all USB devices.
― Use headphones or earphones when activating sound with an HDMI-HDMI or DP cable. ― For an external mass-storage HDD requiring external power supply, be sure to connect it to a power source.
― The headphones or earphones jack supports only the 3 conductor tip-ring-sleeve (TRS) type. ― The company is not liable for problems or damages to an external device caused by using an unauthorised
cable for the connection.
― Some products do not follow the USB standard, and it may cause a malfunction of the device.
― It is recommended that users use USB devices of 5V/0.5A or lower.

18
Connecting the Power Tidying Up the Cables

1 2

To use the product, connect the power cord to a power outlet and the port on the product.
― The input voltage is switched automatically.

Connect the corresponding cables. Pull the right side of the HOLDER-STAND
CABLE to remove from the stand. The left side
of the HOLDER-STAND CABLE can be damaged
when pulled forcibly.

31

Put both cables in the cable holder on the

stand (HOLDER-STAND CABLE) to organise the
cables, as shown in the figure.
Assembly is complete.

19
Setting Optimum Resolution
An information message about setting optimum resolution will appear if you power on the product for
the first time after purchase.
Select a language on information message and change the resolution on your PC to the optimum
setting.
― If the optimum resolution is not selected, the message will appear up to three times for a specified time
even when the product is turned off and on again.
― If you want to set the optimum resolution for your computer, please refer to (Q&A) → “How can I change the
resolution?”
― You can adjust the refresh rate according to the screen resolution by selecting Game → Refresh Rate in the
OSD menu.
― To enable the maximum refresh rate, set FreeSync Premium Pro (in HDMI mode only.) to On or set Refresh
Rate to 240 Hz.
― This menu is only available when Refresh Rate is set to 240 Hz. (in DisplayPort mode)
― This feature is supported in the S49CG95*E models only.

20
 Menu
Function Key Guide →

― The functions available may vary depending on the product model. The colour and shape of parts may
2nd Description
differ from what is shown. Specifications are subject to change without notice to improve quality.
Response Time Accelerate the panel response rate to make video appear more vivid
and natural.
― It is best to set Response Time to Standard or Faster when you are not

Game viewing a movie or game.

― This option is not available when Adaptive-Sync / FreeSync Premium
Pro is set to On.
2nd Description ― This menu is not available when PIP/PBP is enabled.

Refresh Rate Change the screen refresh rate. A higher refresh rate can reduce eye Adaptive-Sync Adaptive-Sync technology is solution that eliminates screen tearing
strain. without all the usual lag and latency.
• DisplayPort: 120 Hz / 240 Hz ― This menu is not available when PIP/PBP is enabled.
HDMI: 120 Hz / 240 Hz
FreeSync Premium Pro FreeSync technology is solution that eliminates screen tearing
― This menu is not available when PIP/PBP is enabled. without all the usual lag and latency. FreeSync can be operated
― This option is not available when Adaptive-Sync is set to Off. when you use AMD's graphic card with supporting FreeSync solution.
― This option is not available when FreeSync Premium Pro is set to Off. For more information, see FreeSync (for AMD graphics card) page.
― Changing the Refresh Rate may cause screen flickering, depending on ― This menu is not available when PIP/PBP is enabled.

the PC's graphics card. Low Input Lag Minimise input lag for fast reactions by reducing the video
― The function is available in a PC equipped with the graphics card that processing time.
can change the refresh rate. ― This option is not available when Adaptive-Sync is set to On.
It is unavailable in the devices (e.g. AV devices) with fixed refresh ― This menu is not available when PIP/PBP is enabled.
rates. If the function is applied, the screen may have malfunction.
― S49CG95*E model only.
― If the Refresh Rate function is in use and the text displayed on the PC
screen looks blurry or corrupted, resolve the issue by changing the
resolution of the PC screen to the recommended resolution.
― S49CG95*E model only.

21
2nd Description 2nd Description
Black Equalizer Adjust the brightness of the dark areas. Screen Size In AV mode
As the value gets closer to 0, the darker areas of the screen become • 4:3: Display the picture with an aspect ratio of 4:3. Suitable for
brighter, making it easier to find enemies when playing a game. To videos and standard broadcasts.
find enemies more easily during a game, use a lower value.
• 16:9: Display the picture with an aspect ratio of 16:9.
As the value gets closer to 10, the darker areas of the screen become
• 21:9: Display the picture with an aspect ratio of 21:9.
darker and the contrast increases.
― This menu is not available when Eye Saver Mode is enabled. • 32:9: Display the picture with an aspect ratio of 32:9.
― This menu is not available when the input signal is AV timing and the • Screen Fit: Display the picture with the original aspect ratio
monitor is in AV mode. without cutting off.
― This menu is not available when PIP/PBP is enabled. (S49CG95*E ― The function may not be supported depending on the ports provided
model only.) with the product.
Virtual Aim Point • Off: Virtual Aim Point is not available while Off is selected. ― Changing the Screen Size is available when the following conditions
are satisfied.
• / / / / / : Select the preferred aim point ― The input source is 480p, 576p, 720p, 1080p or 2160p and product
style.
can display normally (Not every model can support all of these
• Reset Position: Restore the aim point position to the default. signals.).
― This menu is not available when PIP/PBP is enabled. ― This can only be set when the external input is connected through

Infinity Core Lighting Turn on or off the LED lighting behind the screen. HDMI/DP and PC/AV Mode is set to AV.
― S49CG95*E model only.

Screen Size Select the best screen size and ratio.

― This menu is not available when PIP/PBP is enabled.

In PC mode
• Auto: Display the picture according to the aspect ratio of the
input source.

• Wide: Display the picture in full screen regardless of the aspect

ratio of the input source.

22
Picture 2nd Description
Picture Mode In AV mode
When the external input is connected through HDMI/DP and PC/
2nd Description AV Mode is set to AV, Picture Mode has eleven picture settings
Picture Mode This menu provides an optimum picture quality suitable for the (Dynamic, Standard, Eco, Movie, Game Standard, RPG, RTS, FPS,
environment where the product will be used. Sports, Original, Custom) that are preset at the factory. You can
― This menu is not available when PIP/PBP is enabled. (S49CG95*E activate either Dynamic, Standard, Eco, Movie, Game Standard, RPG,
model only.) RTS, FPS, Sports, Original or Custom. You can select Custom which
― This menu is not available when Eye Saver Mode is enabled. automatically recalls your personalised picture settings.
• Dynamic: Select this mode to view a sharper image than in
In PC mode
Standard mode.
• Entertain: Obtain the clear and vivid picture quality with colour
enhancement. • Standard: Select this mode when the surroundings are bright.

• Graphic: Obtain the quality of Image contents without colour • Eco: This screen is provided to save energy.
enhancement. • Movie: Select this mode when the surroundings are dark. This
• Eco: This screen is provided to save energy. will save power and reduce eye fatigue.

• Game Standard: Obtain a picture quality suitable for playing • Game Standard: Obtain a picture quality suitable for playing
games. games.

• RPG: This mode is optimised for 3D graphics and instant

messaging on the RPG (Role Playing Game) game screen.

• RTS: Increase the colour temperature and contrast ratio to

improve visibility of the RTS (Real-Time Strategy) screen and
minimap.

• FPS: Increase the brightness of darker areas of the FPS (First-

Person Shooter) game screen. This mode increases visibility of
your enemies during a FPS (First-Person Shooter) game.

• Sports: Obtain the brightness and sharpness of monitors

suitable for enjoying sports contents.

• Original: Obtain the pure picture quality of contents without

colour enhancement.

• Custom: Customise the screen settings.

23
2nd Description 2nd Description
Picture Mode • RPG: This mode is optimised for 3D graphics and instant Contrast Adjust the contrast between the objects and background. (Range:
messaging on the RPG (Role Playing Game) game screen. 0~50)

• RTS: Increase the colour temperature and contrast ratio to A higher value will increase the contrast to make the object appear
improve visibility of the RTS (Real-Time Strategy) screen and clearer.
minimap. ― This menu is not available when PIP/PBP is enabled. (S49CG95*E
model only.)
• FPS: Increase the brightness of darker areas of the FPS (First-
Person Shooter) game screen. This mode increases visibility of Sharpness Make the outline of objects more clear or blurry. (Range: 0~20)
your enemies during a FPS (First-Person Shooter) game. A higher value will make the outline of objects clearer.
― This menu is not available when PIP/PBP is enabled. (S49CG95*E
• Sports: Obtain the brightness and sharpness of monitors
suitable for enjoying sports contents. model only.)

• Original: Obtain the pure picture quality of contents without Color Adjust the colour saturation levels. Colour saturation intensifies as
colour enhancement. the value nears 50. (Range: 0~50)
― This menu is not available when PIP/PBP is enabled (S49CG95*E
• Custom: Select this mode when you want to adjust the image
model only.)
according to your preferences.
― This menu is not available when Eye Saver Mode is enabled.
― The Picture Mode feature is only activated at a certain AV resolution,
― The Color feature is only activated at a certain AV resolution, such as
such as 720P @ 60 Hz and 1080P @ 60 Hz.
― This menu is not available when Eye Saver Mode is enabled. 720P @ 60 Hz, 1080P @ 60 Hz and 2160P @ 60 Hz.

Tint (G/R) Adjust the ratio of green to red tint levels. Increasing values
Brightness You can adjust the general brightness of the picture. (Range: 0~50)
intensifies the saturation of red and green colours.
A higher value will make the picture appear brighter. ― This menu is not available when PIP/PBP is enabled (S49CG95*E
― Available functions may differ depending on the model.
model only.)
― This menu is not available when Eye Saver Mode is enabled.
Local Dimming Control the brightness of individual areas on the screen to maximise
contrast automatically.
― This menu is not available when PIP/PBP is enabled (S49CG95*E
model only.)
― This menu is not available when Eye Saver Mode is enabled.

24
2nd Description 2nd Description
Contrast Enhancer Automatically balance the contrast to prevent excessive differences White Balance Adjust the colour temperature of the picture so that white objects
between bright and dark areas. appear brighter.
― This menu is not available when PIP/PBP is enabled (S49CG95*E ― This menu is not available when PIP/PBP is enabled. (S49CG95*E
model only.) model only.)
― This menu is not available when Eye Saver Mode is enabled. ― This menu is not available when Eye Saver Mode is enabled.

HDR Tone Mapping Automatically adjusts the brightness with tone mapping processing Red
according to HDR content information. Adjust the red saturation level. Values closer to 50 mean greater
― This menu is not available when Eye Saver Mode is enabled. intensity for the colour.
― This menu is not available when PIP/PBP is enabled.
Green
Color Tone Select a colour tone that best suits your viewing needs. Adjust the green saturation level. Values closer to 50 mean greater
― This menu is not available when PIP/PBP is enabled. (S49CG95*E intensity for the colour.
model only.) Blue
― This menu is not available when Eye Saver Mode is enabled.
Adjust the blue saturation level. Values closer to 50 mean greater
intensity for the colour.
Reset
Restore the white balance settings to the default values.
Gamma Adjust the middle level of luminance.
― This menu is not available when PIP/PBP is enabled. (S49CG95*E
model only.)
― This menu is not available when Eye Saver Mode is enabled.

25
2nd Description 2nd Description
Shadow Detail Adjust the brightness of dark images. Black detail increases as the Black Level If a DVD player or set-top box is connected to the product through
value nears 5. HDMI, image quality degradation (contrast/colour degradation, black
― This menu is not available when PIP/PBP is enabled. (S49CG95*E level, etc.) may occur, depending on the connected source device.
model only.) In such case, Black Level can be used to adjust the image quality.
― This menu is not available when Eye Saver Mode is enabled.
• Auto: Select this mode if you want Normal or Low to be
Color Space Settings Configure colour space settings to refine the spectrum of colours on automatically selected depending on the signal.
your screen. • Normal: Select this mode when there is no contrast ratio
― This menu is not available when PIP/PBP is enabled. (S49CG95*E degradation.
model only.)
• Low: Select this mode to reduce the black level and increase the
― This menu is not available when Eye Saver Mode is enabled.
white level when there is a contrast ratio degradation.
Color Space ― This menu is not available when PIP/PBP is enabled.
Choose a colour space. ― This menu is not available when Eye Saver Mode is enabled.

Dynamic Brightness Automatically adjust the Brightness to provide the best possible ― This function is only available in HDMI mode.
screen contrast under the current conditions. ― Black Level may not be compatible with some source devices.
― This menu is not available when Eye Saver Mode is enabled. ― The Black Level feature is only activated at a certain AV resolution,
― This menu is not available when PIP/PBP Mode is enabled.
such as 720P @ 60 Hz, 1080P @ 60 Hz and 2160P @ 60 Hz.
― This menu is disabled when the Local Dimming feature is set to Low / ― Adjust the Black Level because the image quality may differ
Standard / High. depending on the external device.

26
2nd Description 2nd Description
Eye Care Set an optimum picture quality that decreases blue light to reduce Screen Adjustment • H-Position: Move the screen to the left or right.
eye strain.
• V-Position: Move the screen up or down.
Adaptive Picture ― This option is not available when Adaptive-Sync / FreeSync Premium
Optimises brightness and provides the best picture quality in real Pro is set to On.
time, based on the lighting condition and the content you're viewing. ― This menu is not available when PIP/PBP is enabled.
Minimum Brightness ― This menu is not available when Eye Saver Mode is enabled.
Set the minimum brightness for the monitor screen. This function ― This option is only available when PC/AV Mode is set to AV.
only works if its value is lower than the value set in the Picture ― This menu is only available when Screen Size is set to Screen Fit in AV
menu's Backlight setting. Mode.
Eye Saver Mode When a 480P, 576P, 720P, 1080p or 2160p signal is input in AV mode
Set to an optimum picture quality suitable for eye relaxation. and the product can display normally, select Screen Fit to adjust
horizontal position and vertical position in 0-6 levels.
When Eye Saver Mode is 'On', the blue light that wavelength is
around 400nm will decrease, and it will provide an optimum picture Calibration Report View the Calibration Report.
quality suitable for eye relaxation. Picture Reset Restore all picture settings to the factory default.

27
PIP/PBP 2nd Description
Screen Ratio Choose the size and aspect ratio of the picture displayed on screen.
― The functions available may vary depending on the product model. The colour and shape of parts may In PC mode
differ from what is shown. Specifications are subject to change without notice to improve quality. • Auto / Wide
― If the PIP/PBP function is in use and the text displayed on the PC screen looks blurry or corrupted, resolve
In AV mode
the issue by changing the resolution of the PC screen to the recommended resolution.
• 4:3 / 16:9 / 21:9 / Screen Fit
― Do not arbitrarily change the PIP/PBP function while playing a game. Otherwise, some game apps may not
― The function may not be supported depending on the ports provided
respond, resulting in screen errors.
with the product.
2nd Description ― Changing the Screen Ratio is available when the following conditions

PIP/PBP Mode Turn PIP/PBP Mode on or off. are satisfied.

― The input source is 480p, 576p, 720p, 1080p or 2160p and product
Mode Type Select the size and aspect ratio of the sub-screen.
can display normally (Not every model can support all of these
• / / / signals.).
Screen Size Select sub-screen size. ― This can only be set when the external input is connected through
HDMI, DP and PC/AV Mode is set to AV.
• /
― The Screen Ratio feature is only activated at a certain AV resolution,
― This option is available when Mode Type is set to PIP.
such as 720P @ 60 Hz, 1080P @ 60 Hz and 2160P @ 60 Hz.
Screen Position Select the position of the sub-screen from the available options.
Contrast Adjust the contrast level. Values closer to 50 mean a bigger light/
• / / / dark contrast.
― This option is available when Mode Type is set to PIP.

Source Select the source for each screen.

Sound Source Set which screen you want to hear the sound for.
• PIP: /

• PBP: /

28
OnScreen Display 2nd Description
 Volume Adjust the Volume controlling the 5-Way button LEFT/RIGHT.
― To activate the Mute function, access the Volume control screen, then
2nd Description use the 5-Way button to move the focus down.
Language Set the menu language. To deactivate the Mute function, access the Volume control screen,
― A change to the language setting will only be applied to the onscreen then increase or decrease the Volume.

menu display. Off Timer Plus Off Timer

― It will not be applied to other functions on your PC. • Off Timer: Turn on Off Timer mode.

Display Time Set how long the menu window will remain on screen for when it is • Turn Off After: The off timer can be set within a range of 1 to
not in use. 23 hours. The product will automatically power off after the
specified number of hours.
― This option is only available when Off Timer is set to On.

― For products for the market in some regions, the Off Timer is set to
System automatically activate 4 hours after the product powers on. This is
done in accordance with power supply regulations. If you do not want
the timer to activate, go to → System → Off Timer Plus and set Off
2nd Description Timer to Off.
SeeColors Mode Allows users with colour blindness to experience rich colours. Enable Eco Timer
this feature to customise colours to suit your viewing conditions, to
• Eco Timer: Turn on Eco Timer mode.
experience richer colours on the screen.
― Some menus are not available when SeeColors Mode is in use. • Eco Off After: The Eco Off After can be set between 10 and 180
― This function may not be supported depending on the model. minutes. The product will automatically power off after the
specified time has elapsed.
Save Energy Reduce power consumption by adjusting brightness settings. ― This option is only available when Eco Timer is set to On.

29
2nd Description 2nd Description
PC/AV Mode Set PC/AV Mode to AV. The picture size will be enlarged. Input Port Ver. Select an HDMI version. (1.4 / 2.0↑)
This option is useful when you view a movie. ― The supportable device and resolution may differ depending on its
― Products with a display area of 16:9 or 16:10 are only supported. version.
― If the product is in HDMI1, HDMI2, DisplayPort mode and the screen ― When the version is changed, the screen may blink.

says Check the cable connection and the settings of the source device. ― If you set the HDMI mode to 1.4, some high resolutions may not be
press the 5-Way button to display the Function Key Guide screen and supported because of bandwidth limitation of the HDMI 1.4 protocol.
then select → System → PC/AV Mode → HDMI1, HDMI2, DisplayPort ― When the setting is not appropriate, a blank screen may appear. In this
→ PC or AV. case, check the specifications of the device.
― If input source is AV device, the screen may not display properly or ― Set HDMI mode to 1.4 if the monitor is connected to an HDMI device
there is no sound. Set PC/AV Mode to AV. and the monitor does not display the screen properly, displays a blank
DisplayPort Ver. Select your Displayport. screen, or does not play sound at all.
― Incorrect settings may cause the screen to go blank. If this occurs, Auto Source Switch+ By activating, a new connected source is displayed automatically.
check the device specifications. ― This feature is available only when the monitor is turned on.
― If the product (in DisplayPort mode) is displaying the message Check
Key Repeat Time Control the response rate of a button when the button is pressed.
the cable connection and the settings of the source device. press the
Acceleration, 1 sec, or 2 sec can be selected. If No Repeat is selected,
5-Way button to display the Function Key Guide screen and then select
a command responds only once when a button is pressed.
→ System → DisplayPort Ver..
― If setting the DisplayPort Ver. to 1.1, for the bandwidth limitation of
the DisplayPort 1.1 protocol, the actual maximum output refreshing
rate of the graphics cards cannot achieve the level of 120 Hz/240 Hz.
― If the PC has entered BIOS mode and the BIOS screen does not appear,
go to the following path and then select the mode. → System →
DisplayPort Ver..

30
2nd Description
Support
Power LED On Configure the settings to enable or disable the power LED located at
the lower part of the product.
• Working: The power LED is on when the product is turned on. 2nd Description

• Stand-by: The power LED is on when the product is turned off. Self Diagnosis Perform this test when you experience a problem with your monitor's
picture.
Setup Custom Key Set the custom key so that your chosen function can be set up
― Never turn off the power nor change the input source during self
directly.
diagnosis. If possible, try not to interrupt testing.
• Eye Saver Mode / PIP/PBP / Refresh Rate / Low Input Lag / Black
Software Update Update software using an update file on a USB device.
Equalizer / Virtual Aim Point / Infinity Core Lighting / Auto
Source Switch+ / Picture Mode / Response Time 1 Save the update file (in .bin or .img format) that you downloaded
― Refresh Rate / Low Input Lag / Infinity Core Lighting is only from the Samsung website (http://www.samsung.com) to a USB
available on the S49CG95*E models. storage device.

Best Brightness Optimises brightness in real time, based on your lighting 2 Connect the USB device to the port on the monitor.
environment. Select → Support → Software Update.
Minimum Brightness Set the minimum brightness for Monitor screen. This function only 3 Follow the instructions on the screen to proceed with update.
works if its value is lower than the value set in the Picture menu’s
Backlight setting. 4 Your product will turn itself off and on again automatically after
― This option is available when Best Brightness is set to On. completing update, and then turn off your product.

VRR Control By optimising the video signal processing, this additional function 5 Remove the power cord from the power outlet and then
mitigates screen flicker. reconnect the cord after turning off.
― To perform software update by using a USB memory, first format the
While playing any game or content that causes screen flicker, use
the VRR Control function with setting it to On. USB memory to FAT32.
― When performing update, make sure that only one BIN or IMG file (.bin
or .img) is saved in the root directory.
― Upon updates, save only either the .bin or .image file, downloaded
from the Samsung website, to the root directory.

31
2nd Description
Software Update ― If the No update files found on your USB device. Please check your USB
device and try again. message is displayed, this is probably due to the
following reasons.
― A USB memory is not connected to the port.
― The files in the connected USB memory are not compatible formats.
― There are no valid update files found in the connected USB memory.
(There are no update files saved in the memory or the file names
are incorrect.)
― Do not turn off the product until the update is complete. And prevent
the updating from any interruption as far as possible. In general, the
product returns to the previous version if an update is interrupted.
― It may change the screen colour or blink during USB update, but it
is not a monitor problem. Since S/W update is performed normally,
please wait until the update is finished.

Register Product Discover how to register your product.

― S49CG95*E model only.

Information View product information like model name.

Reset All Return all the settings for the product to the default factory settings.

32
 Installing the Software

Easy Setting Box Driver Installation

To install the latest version of the product driver, download it from the Samsung website.
(http://www.samsung.com)
― You can set the optimum resolution and frequency for this product by installing the corresponding drivers.

Easy Setting Box enables users to use the product by partitioning multiple sections.
To install the latest version of Easy Setting Box, download it from the Samsung website.
(http://www.samsung.com)
― The software may not work properly if you do not restart the PC after the installation.
― The Easy Setting Box icon may not appear depending on the PC system and the product specifications.
― If the shortcut icon does not appear, press the F5 key.

Restrictions and Problems with the Installation

The Easy Setting Box installation may be affected by the Graphics Card, Motherboard and the
Networking Environment.

System Requirements
OS Hardware
• Windows 7 32Bit/64Bit • At least 32MB of memory

• Windows 8 32Bit/64Bit • At least 60MB of free space on the hard disk drive

• Windows 8.1 32Bit/64Bit

• Windows 10 32Bit/64Bit

• Windows 11 32Bit/64Bit

33
 Troubleshooting Guide

Requirements Before Contacting Samsung Check the following.

Customer Service Centre
Caution
― Before calling Samsung Customer Service Centre, test your product as follows. If the problem persists,
contact Samsung Customer Service Centre. When the product makes popping (cracking) sound.
The sound may be caused by contraction or expansion from temperature change of external
Product diagnosis (Screen issue) components or internal circuit of the product.
This is NOT a product failure and does not affect the life of the product.
If a problem occurs with the monitor screen, run Self Diagnosis to check that the monitor is working
properly.
Installation issue (PC mode)
Checking the Resolution and Frequency Blank spaces are found on all four sides of the screen when an HDMI cable is connected to the
If a resolution that is not supported (see the Standard Signal Mode Table) is selected, the Not Optimum product and PC.
Mode message may appear for a short time or the screen may not be displayed properly. The blank spaces found on the screen have nothing to do with the product.
― The displayed resolution may vary, depending on the PC system settings and cables. Blank spaces on the screen are caused by the PC or graphics card. To resolve the problem, adjust the
screen size in the HDMI settings for the graphics card.
If the graphics card settings menu does not have an option to adjust the screen size, update the
graphics card driver to the latest version.
(Please contact the graphics card or PC manufacturer for further details about how to adjust the
screen settings.)

34
Screen issue The screen is too bright. The screen is too dark.
Adjust Brightness and Contrast.
The power LED is off. The screen will not turn on.
Screen colour is inconsistent.
Check that the power cord is connected properly.
Change the Color settings.
If a problem occurs with the monitor screen, run Self Diagnosis to check that the monitor is working
The colours on the screen have a shadow and are distorted.
properly.
Change the Color settings.
The message Check the cable connection and the settings of the source device. appears.
White does not really look white.
Check that the cable is properly connected to the product.
Change the Color settings.
If the monitor is in HDMI or DisplayPort mode, press the 5-Way button to display the Function Key
Guide screen and select the → System → PC/AV Mode → HDMI1, HDMI2, DisplayPort → PC or AV. There is no image on the screen and the power LED blinks every 0.5 to 1 second.
Check the cable connection between the product and PC, and ensure the connectors are locked.
Not Optimum Mode is displayed.
Press any key on the keyboard or move the mouse to return to normal operating mode.
This message appears when the signal from the graphics card exceeds the maximum resolution or
frequency for the product. The product is operating in power-saving mode.
Change the maximum resolution and frequency to suit the product performance, referring to Text is blurry.
Standard Signal Mode Table (P.40). If using a Windows OS (e.g. Windows 7, Windows 8, Windows 8.1 or Windows 10): Go to Control Panel
The images on the screen look distorted. → Fonts → Adjust ClearType text and change Turn on ClearType.
Check the cable connection to the product. Video playback is choppy.
The screen is not clear. The screen is blurry. Playback of high-definition large video files can be choppy. This may be because the video player is
not optimised for the PC resource.
Remove any accessories (video extension cable, etc.) and try again.
Try playing the file on another video player.
Set the resolution and frequency to the recommended level.
When setting the PIP Screen Size, the screen does not fit the PIP size.
The screen appears unstable and shaky. There are shadows or ghost images left on the screen.
Depending on the graphic card or graphic card driver, it may not be automatically set to the Optimum
Check that the resolution and frequency for the PC are within the range of resolution and frequency
resolution. If you set it properly for the first time, there will be no problems thereafter.
compatible with the product. Next, if required, change the settings, referring to Standard Signal
Mode Table (P.40) in this manual and the Information menu on the product.
Change the Response Time in the Display OSD to Faster or Standard depending on your application
and usage.
― Available functions may differ depending on the model.

35
Sound issue

There is no sound.
Re-check the condition of the connected headphone or earphone or adjust the volume.
Check the volume.
Check whether the volume of the product or the source device is set to mute.
The volume is too low.
Adjust the volume.
If the volume is still low after turning it up to the maximum level, adjust the volume on your PC sound
card or software.
Video is available but there is no sound.
Sound cannot be heard if an HDMI-DVI cable is used to connect the input device.
Connect the device using an HDMI cable or a DP cable.

Source device issue

A beeping sound is heard when my PC is booting.

If a beeping sound is heard when your PC is booting, have your PC serviced.

36
Q&A
― Refer to the user manual for your PC or graphics card for further instructions on adjustment.
― The path to the settings depends on the installed OS.
― This function may not be supported depending on the model.

How can I change the frequency?

Set the frequency on your graphics card.
• Windows 7: Go to Control Panel → Appearance and Personalization → Display → Screen Resolution → Advanced settings → Monitor, and adjust Screen Refresh Rate under Monitor settings.

• Windows 8(Windows 8.1): Go to Settings → Control Panel → Appearance and Personalization → Display → Screen Resolution → Advanced settings → Monitor, and adjust Refresh rate under Monitor settings.

• Windows 10: Go to Settings → System → Display → Advanced display settings → Display adapter properties → Monitor, and adjust Screen refresh rate under Monitor settings.

How can I change the resolution?

• Windows 7: Go to Control Panel → Appearance and Personalization → Display → Screen Resolution → Adjust Resolution.

• Windows 8(Windows 8.1): Go to Settings → Control Panel → Appearance and Personalization → Display → Adjust Resolution, and adjust the resolution.

• Windows 10: Go to Settings → System → Display → Advanced display settings, and adjust the resolution.

How do I set power-saving mode?

• Windows 7: Go to Control Panel → Appearance and Personalization → Personalization → Screen Saver Settings → Power options or BIOS SETUP on the PC.

• Windows 8(Windows 8.1): Go to Settings → Control Panel → Appearance and Personalization → personalise → Screen Saver Settings → Power options or BIOS SETUP on the PC.

• Windows 10: Go to Settings → Personalization → Lock screen → Screen timeout settings → Power & sleep or BIOS SETUP on the PC.

37
 Specifications

General

Model Name S49CG95*E S49FG91*E

Size 49 Class (48.7 Inches / 123.8 cm) 49 Class (48.7 Inches / 123.8 cm)
Display area 1191.936 mm (H) x 335.232 mm (V) 1191.936 mm (H) x 335.232 mm (V)
Pixel Pitch 0.2328 mm (H) x 0.2328 mm (V) 0.2328 mm (H) x 0.2328 mm (V)
Maximum Pixel Clock 2018.5 MHz 1318.7 MHz
Power Supply AC100-240V~ 50/60Hz
Refer to the label at the back of the product as the standard voltage can vary in different countries.
Signal connectors HDMI, DisplayPort
Environmental conditions Operating
Temperature: 10 °C to 40 °C (50 °F to 104 °F)
Humidity: 10 % to 80 %, non-condensing
Storage
Temperature: -20 °C to 45 °C (-4 °F to 113 °F)
Humidity: 5 % to 95 %, non-condensing

38
• Plug-and-Play
This product can be installed and used with any Plug-and-Play compatible systems. Two-way data exchange between the product and PC system optimises the product settings. Product installation takes
place automatically. However, you can customise the installation settings if desired.

• Panel Dots (Pixels)

Due to the nature of the manufacturing of this product, approximately 1 pixel per million (1ppm) may be brighter or darker on the panel. This does not affect product performance.

• Audio is played with the same sound settings as the connected device. Audio sound settings (e.g. the bit and sample rates) can be changed from the connected device.

• The above specifications are subject to change without notice to improve quality.

• For detailed device specifications, visit the Samsung website.

• (Europe only)
To access energy labelling information about this product on the European Product Registry for Energy Labelling (EPREL), go to https://eprel.ec.europa.eu/qr/******
where ****** is the product’s EPREL registration number. You can find the registration number on the rating label of your product.

• (Türkiye only)
To access the energy labelling information of the model:

(1) Go to https://www.samsung.com/global/ecodesign_energy

(2) Get the model identifier from the energy label of the product and type it in the search box

(3) Energy labelling information can be found

• Open Source Licence Notice

Open Source used in this product can be found on the following webpage (https://opensource. samsung.com).

The terms HDMI, HDMI High-Definition Multimedia Interface, HDMI trade dress and the HDMI Logos are trademarks or registered trademarks of HDMI Licensing Administrator, Inc.

39
Standard Signal Mode Table

Model Name S49CG95*E S49FG91*E

Synchronization Vertical Frequency 96 ~ 240 Hz 48 ~ 144 Hz
Resolution Optimum resolution 5120 x 1440 @ 240 Hz 5120 x 1440 @ 144 Hz
Maximum resolution
― When using dual monitors from your computer while in DSC mode at 2560 x 1440 @ 240 Hz or higher or when using PBP mode from the computer, the computer may not function properly due to the output limit of the
computer graphics card. If this happens, decrease the resolution and refresh rate from the computer.
If a signal that belongs to the following standard signal modes is transmitted from your PC, the screen will automatically be adjusted. If the signal transmitted from the PC does not belong to the standard signal
modes, the screen may be blank even though the power LED turns on. In such a case, change the settings according to the following table by referring to the graphics card user manual.

Horizontal Frequency Vertical Frequency Pixel Clock Sync Polarity Port

Resolution
(kHz) (Hz) (MHz) (H/V) HDMI IN 1 HDMI IN 2 DP IN
VESA, 640 x 480 31.468 59.940 25.175 -/- O O O
VESA, 640 x 480 37.500 75.000 31.500 -/- O O O
VESA, 720 x 480 31.469 59.940 27.000 +/+ O O O
VESA, 800 x 600 37.879 60.317 40.000 +/+ O O O
VESA, 800 x 600 48.077 72.188 50.000 +/+ O O O
VESA, 800 x 600 46.875 75.000 49.500 +/+ O O O
VESA, 1024 x 768 48.363 60.004 65.000 -/- O O O
VESA, 1024 x 768 56.476 70.069 75.000 -/- O O O
VESA, 1024 x 768 60.023 75.029 78.750 +/+ O O O
VESA, 1280 x 1024 63.981 60.02 108.000 +/+ O O O
VESA, 1280 x 1024 79.976 75.025 135.000 +/+ O O O
VESA, 1152 x 864 67.500 75.000 108.000 +/+ O O O
VESA, 1280 x 720 45.000 60.000 74.250 +/+ O O O

40
 Horizontal Frequency Vertical Frequency Pixel Clock Sync Polarity Port
Resolution
(kHz) (Hz) (MHz) (H/V) HDMI IN 1 HDMI IN 2 DP IN
VESA, 1280 x 800 49.702 59.810 83.500 -/+ O O O
VESA, 1440 x 900 55.935 59.887 106.500 -/+ O O O
VESA, 1600 x 900 60.000 60.000 108.000 +/+ O O O
VESA, 1680 x 1050 65.290 59.924 146.250 -/+ O O O
VESA, 1920 x 1080 67.500 60.000 148.500 +/+ O O O
VESA, 1920 x 1080 135.000 120.000 297.000 +/+ O O O
*Unique Custom Timing, 1920 x 1080 268.770 239.759 548.290 +/- O O O
**Unique Custom Timing, 1920 x 1080 160.938 144.000 334.750 +/- O O O
VESA, 2560 x 1440 88.787 59.951 241.500 +/- O O O
VESA, 2560 x 1440 182.996 119.998 497.750 +/- O O O
*Unique Custom Timing, 2560 x 1440 355.773 240.000 939.240 +/- O O O
**Unique Custom Timing, 2560 x 1440 214.522 143.975 583.500 +/- O O O
VESA, 3840 x 1080 66.625 59.968 266.500 +/- O O O
VESA, 3840 x 1080 137.250 119.974 549.000 +/- O O O
*Unique Custom Timing, 3840 x 1080 267.840 240.000 1103.500 +/- O O O
**Unique Custom Timing, 3840 x 1080 160.938 144.000 334.750 +/- O O O
VESA, 3840 x 2160 67.500 30.000 297.000 +/+ O O -
VESA, 3840 x 2160 135.000 60.000 594.000 +/+ O O -
VESA, 5120 x 1440 88.826 60.000 469.000 +/- O O O
Unique Custom Timing, 5120 x 1440 179.261 120.000 946.500 +/- O O O
*Unique Custom Timing, 5120 x 1440 356.524 240.000 1939.490 +/- O O O
**Unique Custom Timing, 5120 x 1440 214.536 144.000 1132.750 +/- O O O

41
― *: S49CG95*E models only.
― **: S49FG91*E models only.
― Horizontal Frequency
The time required to scan a single line from the left to the right side of the screen is called a horizontal cycle. The reciprocal number of a horizontal cycle is called horizontal frequency. Horizontal frequency is measured in
kHz.
― Vertical Frequency
Repeating the same picture dozens of times per second allows you to view natural pictures. The repeat frequency is called "vertical frequency" or "refresh rate" and is indicated in Hz.
― This product can be set to only one resolution for each screen size to obtain the optimum picture quality due to the nature of the panel. Using a resolution other than the specified resolution may degrade the picture quality.
To avoid this, it is recommended that you select the optimum resolution specified for your product.

42
 Appendix

Responsibility for the Pay Service (Cost to A Product damage caused by customer's fault
Customers) Product damage caused by customer's mishandling or wrong repair
If a product damage is caused by;
― When the service is requested, in spite of in warranty, we may charge you for a visit from a service • External impact or drop.
technician in the following cases.
• Use of supplies or separately sold product unspecified by Samsung.

• Repair from a person besides an engineer of outsourcing service company or partner of Samsung
Not a product defect Electronics Co., Ltd.

• Remodeling or repairing the product by customer.

Cleaning of the product, Adjustment, Explanation, Re-installation and etc.
• If a service technician is requested to give instructions on how to use product or simply adjusts • Using it with incorrect voltage or non-authorised electrical connections.
options without disassembling product. • Not following the "cautions" in User guide.
• If a defect is caused by external environmental factors (Internet, Antenna, Wired Signal, etc.)

• If a product is reinstalled or devices are connected additionally after installing the purchased Others
product for the first time.
• If product fails by natural disaster. (lightning, fire, earthquake, flood damage, etc)
• If a product is reinstalled to move to a different spot or to move to a different house.
• If consumable components are all used up. (Battery, Toner, Fluorescent lights, Head, Vibrator,
• If the customer requests instructions on how to use another company's product.
Lamp, Filter, Ribbon, etc.)
• If customer requests instructions on how to use the network or another company's programme.
― If customer requests a service in case the product has no defect, service fee may be charged. So please
• If customer requests software installation and setup for the product. read User guide first.
• If a service technician removes/cleans dusts or foreign materials inside of the product.

• If customer requests an installation additionally after purchasing a product through home-

shopping or online.

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FreeSync (for AMD graphics card) • The response rate during the game may fluctuate depending on the resolution. A higher resolution
generally decreases the response rate.

• The sound quality of the monitor may be degraded.

― This function may not be supported depending on the model.
― If you encounter any issues when using the function, contact the Samsung Service Centre.
FreeSync technology is solution that eliminates screen tearing without all the usual lag and latency.
― If you change the screen resolution while the function is On, the screen may intermittently blank out due
This feature will eliminate screen tearing and lag during game play. Improve your gaming experience.
to the graphic card. Set FreeSync Premium Pro to Off and change the resolution.
The displayed FreeSync menu items on the monitor may vary, depending on the monitor model and ― The function is unavailable in the devices (e.g. AV devices) that have no AMD graphic card. If the function is
compatibility with the AMD graphics card. applied, the screen may have malfunction.
• Off: Disable FreeSync.

• On: Turn on the AMD graphics cards' FreeSync function. You may experience intermittent flickers The models in the Graphics Cards list supports FreeSync
when playing some games. FreeSync can only be used with specific AMD graphics card models. Refer to the following list for
supported graphics cards:
Apply the optimum resolution when using FreeSync.
Make sure to install the latest official graphics drivers from AMD that support FreeSync.
The refresh rate setting method please refer to Q & A → How can I change the frequency?
― For additional AMD graphics card models that support the FreeSync feature, visit the official AMD website.
― This menu is not available when PIP/PBP is enabled.
― Select FreeSync Premium Pro Off if you are using a graphics card from a different manufacturer.
― The FreeSync function is only enabled in HDMI or DisplayPort mode.
― When applying the FreeSync function through the HDMI cable, it may fail to work due to the bandwidth
Use the HDMI/DP cable provided by the manufacturer when using FreeSync.
limitation of certain AMD graphics card.
― If the FreeSync function is in use and the text displayed on the PC screen looks blurry or corrupted, resolve
the issue by changing the resolution of the PC screen to the recommended resolution. • Radeon™ RX Vega series • Radeon™ R9 Nano series
― If the DisplayPort Ver. is set to 1.1, the FreeSync Premium Pro mode is disabled.
• Radeon™ RX 500 series • Radeon™ R9 Fury series
― If you set the HDMI Mode to 1.4, the FreeSync Premium Pro mode is disabled.
• Radeon™ RX 400 series • Radeon™ R9/R7 200 series (excluding R9
If you use the FreeSync function while playing a game, the following symptoms may occur: 270/X, R9 280/X)
• Radeon™ R9/R7 300 series (excluding R9
• The screen may flicker depending on the type of graphics card, the game option settings, or the
370/ X, R7 370/X, R7 265) • AMD Radeon RX 7900 series
video being played. Try the following actions: decrease the game setting values, change the
current FreeSync Premium Pro mode to Off, or visit the AMD website to check your graphics • Radeon™ Pro Duo (2016 edition) • AMD Radeon™ 5600 series
driver’s version and update it with the latest one. • AMD Radeon™ RX 6000 series • AMD Radeon™ RX 7000 series
• While you are using the FreeSync function, the screen may flicker due to variation of the output
frequency from the graphics card.

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 ― Install the latest NVIDIA graphics card driver to enable Adaptive-Sync.
Adaptive-Sync (for NVIDIA graphics card) ― Use Window 10 or higher to enable Adaptive-Sync.
― If the Adaptive-Sync function is in use and the text displayed on the PC screen looks blurry or corrupted,
― This function may not be supported depending on the model.
resolve the issue by changing the resolution of the PC screen to the recommended resolution.
Adaptive-Sync technology is solution that eliminates screen tearing without all the usual lag and ― If the DisplayPort Ver. is set to 1.1, the Adaptive-Sync mode is disabled.
latency. ― If you set the HDMI Mode to 1.4, the Adaptive-Sync mode is disabled.
This feature will eliminate screen tearing and lag during game play. Improve your gaming experience.
The displayed Adaptive-Sync menu items on the product may vary, depending on the product model The models in the Graphics Cards list supports Adaptive-Sync
and compatibility with the NVIDIA graphics card. Adaptive-Sync can only be used with specific NVIDIA graphics card models. Refer to the following list
• Off: Disable Adaptive-Sync. for supported graphics cards:
• On: Enable the Adaptive-Sync feature with a higher screen frame rate. Screen tearing (abnormal Make sure to install the latest official graphics drivers from NVIDIA that support Adaptive-Sync.
sync between the screen and content) is reduced in this mode. Note, however, that intermittent ― For additional NVIDIA graphics card models that support the Adaptive-Sync feature, visit the official
screen flickering may occur during gameplay. NVIDIA website.
― Select Adaptive-Sync Off if you are using a graphics card from a different manufacturer.
If you use the Adaptive-Sync function while playing a game, the following symptoms may occur:
― When applying the Adaptive-Sync function through the DisplayPort cable, it may fail to work due to the
• The screen may flicker depending on the type of graphics card, the game option settings, or the
video being played. Try the following actions: decrease the game setting values, or visit the NVIDIA bandwidth limitation of certain NVIDIA graphics card.
website to check your graphics driver’s version and update it with the latest one. • GeForce GTX 10 series • GeForce RTX 20 series
• When using the Adaptive-Sync function, the screen may flicker due to the fluctuation of output • GeForce RTX 30 series • GeForce RTX 40 series
frequency from the graphics card.

• The response rate during the game may fluctuate depending on the resolution. A higher resolution
generally decreases the response rate.

• The sound quality of the product may be degraded.

― If you encounter any issues when using the function, contact the Samsung Service Centre.
― When the resolution is changed while setting Adaptive-Sync, the screen tearing can happen intermittently.
Set Adaptive-Sync to Off and change the resolution.
― The function is unavailable in the devices (e.g. AV devices) that have no NVIDIA graphics card. If the
function is applied, the screen may have malfunction.
― Depending on the source device, 4K output from an AV device is supported only when the Adaptive-Sync is
Off.
― Use the DisplayPort cable provided by the manufacturer when using Adaptive-Sync.

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