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TABLE OF CONTENTS

SR.NO PAGE
HEADING
. NO.

STUDENT, STORE AND TRAINING

1 3
DETAILS
2 ACKNOWLEDGEMENT 4

3 COMPLETION CERTIFICATE 5

4 DETAILS OF STORE 6

5 ARRANGEMENT OF MEDICINES 10
CLASSIFICATION OF MEDICINES
6 12
BASED ON SALES
7 DOCUMENTATION 13

8 PATIENT COUNSELLING 15

9 TASKS DONE BY ME 16

10 DIFFICULTIES ENCOUNTERED 17

11 LEARNINGS 18

12 SUGGESTION 19

13 CONCLUSION 20

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1] STUDENT, STORE AND TRAINING DETAILS.

 STUDENT DETAILS:

Name: Miss. Rucha Sunil Kulkarni

Seat number: 071017
Class: Final Year Bpharm.
Contact number: 7021514690
Email id: [email protected]
College: C.U. Shah College Of Pharmacy, S.N.D.T Women’s University.

 PHARMACY STORE DETAILS:

Store details: Suresh Medical and General stores.
Address: 2, Shop no 6 Ramchandra Society near
Devendra industrial estate Lokmanya Nagar, Thane(w)400606.
Name of the owner: Mr. Suresh Bhatt
Contact number:9892807009
Pharmacist name: Mr Suresh Bhatt.

 TRAINING DETAILS:
Date:26 July 2024 to 19 October 2024
Time:2 PM to 6 PM (Fridays and Saturdays) and 10 AM to 2 PM
(Sundays).
No. of Hours:150

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 2] ACKNOWLEDGEMENT

As a part of practical training in our course curriculum, I did my Pharmacy

Training at Suresh Medical & General Stores.

I would like to thank Ms. Minakshi Nehete and Ms. Tanmayee Joshi ma’am for
providing this opportunity to complete practical training in the medical store.

Working in a medical shop has provided valuable experience in various aspects

of the pharmaceutical field. I gained proficiency in handling and dispensing
medications, understanding prescription orders, and interacting with customers
to provide accurate information.

Overall, the experience has enhanced my knowledge of pharmaceutical

operations and customer service in the medical retail industry.

I would also like to extend my gratitude to Mr. Suresh Bhatt and the staff for
their valuable guidance and support throughout the training.

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3] Completion Certificate.

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 4] DETAILS OF THE STORE.
 Introduction:
Suresh Medical and General Stores is a community pharmacy situated in
Thane (W). It is directly in business with clinics and purchases from around
100 distributors.

 Type of store: Community pharmacy.

 Number of employees: seven.

 Number of pharmacists: four.

 Timing: 9 AM to 11 PM.

 Rush hours: Morning 10 AM to 12 noon and evening 5 PM to 9 PM.

 Area: 160 sq. ft.

 Payment methods accepted: cash, credit card, debit card, UPI.

 Orders are accepted via: phone, WhatsApp business, or in person.

 Home delivery: yes, offered.

 Discounts offered: 10% on all medicines.

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 Layout:
• The total area of the store was 160 sq. ft.
• The store consisted of two computers one on the counter and the other on
the working table.
• The store consists of a proper supply of electricity and water.
• The store has a refrigerator consisting of antibiotics and injectables.
• The shop consists of two printers one for printing the consumer bills and
the other for printing the label barcodes.
• The store has seven personnel including the shop owner and all the
licences required to run the store are displayed near the shelves.
• Storage area is present in the store.
• There are types of storage areas depending upon the storage requirements
such as refrigerators.
• The tablets, capsules, syrups and ointments are arranged alphabetically.
• The placement of medicines and other products is as per the requirements.
• The counter where the medicines are dispensed is sufficient for 3 to 4
people to stand.
• The refrigerator was placed away from the display area and was not close
to the entrance.
• There was only one door to serve as the entry and exit for the workers.
• There are sufficient shelves and drawers for the storage of drugs, as well
as their easy classification and handy access.
• The syrups, ointment and lotions are kept in a separate area with see-
through glass.
• Every side of the pharmacy was well-equipped with CCTV cameras.
• No patient or their relatives are allowed to enter from the entrance door.

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 Location analysis:

The store is located at the cross-link in the market. Since it is located in the
market cum residential area there are a lot of customers throughout the day and
a lot of demand for home deliveries of the medicines.

There are two main clinics just in the front lane of the pharmacy and no other
medical store in the vicinity.

 Licences:
1. Form no.19 (For retail Licence)
2. Form no.21 (for sell stock, exhibit for sale or distribution by retail
drugs specified in Schedule C C1 excluding those specified in
Schedule X.)
3. Form no.20 (Licence to sell, stock or exhibit offer for sale, or
distribute drugs by retail other than those specified in Schedules C,
C(1)and X.)
4. Licence issued by the health department of the Municipal Corporation
of Thane.

 Display of licences:
Display of licences is mandatory at the store.

 Documentation:
Documentation and maintenance of records is of key importance in a
Pharmacy which is carried out at each step in the shop.
Due to the availability of software, it is much easier to calculate the net and
gross sales of the goods, and manual records for the same are also
maintained.
Delivery orders are written manually in a separate book along with the
details of the patient such as name address date of the order etc.

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The data regarding orders business and bills are kept in the store for a period
of a minimum of 7 years duration.

LAYOUT DESIGN

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 5] ARRANGEMENT OF MEDICINES:

• The medicines are arranged in both ways i.e. alphabetically and

brand/company name-wise.
• All the drugs from the same company for example Mankind Pharma are
arranged alphabetically and stored in separate drawers.
• First the drugs are classified under the company name and then the
alphabets.
• The drugs are arranged in FEFO order that is First Expire First Out.
• Nutraceuticals and OTC products are kept on display shelves.
• The inhalers, diapers, sanitary napkins, and heating pads are kept on
different shelves and compartments according to their need of access and
extent of usage.
• Topical products and ointments are kept on separate shelves.
• Syrups are placed on shelves according to their alphabetical order.
• All the drugs are kept according to the storage conditions specified on the
container of the products.
• Some of the drugs like human insulin and antibiotics like amoxicillin are
placed in the refrigerator alphabetically
• The syringes and bandages along with varied sizes of needles are placed
in separate drawers in alphabetical order.

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 6] CLASSIFICATION OF MEDICINES BASED
ON SALES:

 Highest-sold medicines based on ailment:

 Sun Pharma, GSK, Cipla, Mankind & Zydus Medica drug products
are mostly sold.
 Inhalers manufactured by Cipla are mostly preferred by doctors &
patients.
 The most sold antibiotics are Augmentin 625 mg tab as well as syrup
Moxclav, Candiforce 100/200 mg tab etc.
 The most sold anti-hyperlipidemic drugs are Roseday 5mg/10mg/
gold tab, and Atorva gold/ASP tab.
 Seasonally high-selling medicines:
 The products purchased by customers in the summer season are:
Glucose D, Electral, Enerzal, Absorb powder, Fungicros cream,
Ahaglow Face wash, Cetaphil SPF 50gel.
 Mostly sold products in monsoon season are:-Antibiotics both for
oral & topical use, NSAIDS, Antipyretic medications. .
 The drug products sold in the winter season are:- Cough syrups,
Anti-allergic drugs, Medicated creams and moisturisers such as
Emolene, Moisturex lotion Lactocalamine & Boroline.
 Demand:
 Anti-allergic, analgesics, and other OTC drugs can be ordered in
bulk, known as fast-moving drugs.
 Based on customers' needs, and other infrequent ailments, drugs
were also ordered which are known as slow-moving drugs.
Examples: antivirals, anti-tubercular agents etc.

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 7] DOCUMENTATION:
1. Barcode:
The barcode consists of product name, batch no, expiry date,
MRP, voucher no, barcode no, name of the distributor & name of
the shop.

2. Invoice from distributor:

The invoice of the order items is emailed to the shop's e-mail ID
as well as a hard copy is provided during the delivery of the
goods from the
wholesaler.

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3. Sales receipt:
Given to the customer while selling the medicines.

4. Need register:
It contains the names of all the medicines that have to be ordered.

5. Invoice file:
All the invoices received from the distributors are filed in this
after entering them in Retail management software.
6. Accounts file:
This contains all the payments and cash received from customers
and businesses.

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 8] PATIENT COUNSELLING:

 Need for patient counselling:

i. Patient counselling is essential to enhance understanding and
adherence to medical advice.
ii. It helps patients comprehend their conditions, treatment plans, and
potential lifestyle changes.
iii. Effective counselling fosters trust, encourages open communication,
and addresses patient concerns, ultimately improving overall
healthcare outcomes.
 Points to remember:
 Clear Communication: Use simple language, avoid jargon, and
ensure that the information is easily understandable for the patient.
 Empathy: Understand and acknowledge the emotional aspect of the
patient's experience. Empathy builds a strong connection between
healthcare providers and patients.
 Active Listening: Pay attention to the patient's concerns, and
validate their feelings. This fosters trust and helps you address their
specific needs.
 Visual Aids: Utilize visual aids such as diagrams or pamphlets to
complement verbal explanations, enhancing the patient's
understanding of medical information.
 Encourage Questions: Create an open environment where patients
feel comfortable asking questions. This empowers them to actively
participate in their care.
 Repetition: Repeat key points to reinforce understanding, especially
when conveying important instructions or information related to
medications and treatment plans.
 Follow-Up Plan: Provide information on follow-up appointments,
monitoring, and support mechanisms, reinforcing the ongoing nature

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 of care and the healthcare provider's commitment to the patient's
well-being.

9] TASKS DONE BY ME:

A. Using retail management:

I used the software “MEDIVISION” to locate and stock the medicines in

their right place. I was also assigned to bill and label the medicines with

barcodes.

B.Studied prescription:

Electronic prescriptions were easy to understand but it was challenging to

understand the handwritten prescriptions for which I had to take help of the

pharmacist in the beginning but later with experience I started understanding

it better.

C.Sold OTC products:

I was told to sell OTC products in the very beginning but later I was told to

sell all types of medications.

D.Stocked the products:

I stocked the newly arrived products appropriately.

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 10] DIFFICULTIES ENCOUNTERED:
I. Reading prescriptions:

Electronic prescriptions can be handled easily but the handwritten

prescription was difficult to understand as the handwriting of doctors was

not legible.

II. Deciding alternatives:

This always required help from sir in my case. I was able to offer

alternatives only in few analgesics , cosmetics and some OTC products.

III. Remembering the location of medicines:

The arrangement of medicines was according to company name and

alphabetical order which were difficult to remember. Also, some drugs

were kept company-wise in separate drawers as many categories of drugs

were bought from the same company. Remembering such details comes

along with practice. Confusion was when there were drugs with the same

kind of packaging ‘Look Alike’ drugs.

IV. Ambiguity of terms:

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The OTC products, generals, generics and the branded medicines could not

be distinguished properly which sometimes lead to giving the medicines

without a prescription.

11] LEARNINGS:
Acquired the skill of reading prescriptions and interpreting the information

in a prescription.

Also had a great experience while interacting with the patients. Dispensing

of the medicine was also done, it was easier to find out the drug due to all

the information mentioned in the software about where it is located,

packaging details etc.

Based on the drug's physical and chemical properties it requires different

storage conditions to maintain the integrity of the product.

After receiving the order, the medicines brought were checked, labelled

and stocked properly.

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 12] SUGGESTIONS:

 Uniforms: Have a standardized uniform for your staff to create a unified

and professional appearance.

 Visual Merchandising: Display products in an organized and visually

appealing manner, with clear signage.

 Clean and Neat Displays: Regularly organise and clean shelves,

ensuring a clutter-free and organized appearance.

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 13] CONCLUSION:
Working in a pharmacy has provided valuable insights into medication

management, patient interactions, and the intricacies of healthcare.

The experience has honed my organizational skills and deepened my

understanding of the importance of accuracy and attention to detail in

dispensing medications
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