WB e-District e-District User Manual

User Manual for Applicants for Cancellation of Trade License under Municipal Affairs

User Manual – WB eDistrict

User Manual for Applicants for Entry Records of Trade License under Municipal
Affairs

Version 1.0

Created On: 17-Dec-2024

Revised On: ___________
Released On: __________

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WB e-District e-District User Manual

User Manual for Applicants for Cancellation of Trade License under Municipal Affairs

Disclaimer:
The specimen images used in this document are for illustration purpose and have
no link whatsoever to actual data related to applicants, actors or applications under
the actual portal.

Target Audience:
This document is intended to provide a basic overview of the WB eDistrict portal to
the following:
• Citizens of the State intending to avail services or schemes (as per their
requirement/eligibility).
• Actors involved in providing the identified services to these Citizens.
• Nodal Authorities and designated Govt. Officials for reviewing and
governance purpose.

CAUTION
The information contained in this document is confidential and no part of this
document may be reproduced, stored in a retrieval system, or transmitted in any
form or by any means, electronic, mechanical, photocopying, recording or
otherwise, without the prior consent from M/s WTL, the State Nodal Agency (SNA)
and State Implementing Agency (SIA) for all e- Governance related activities in West
Bengal and Department of P&AR, Govt. of West Bengal.

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User Manual for Applicants for Cancellation of Trade License under Municipal Affairs

Revision Control History

S. No. Nature of Amendment Document Document Remarks

Version No. Release Date
1 Draft 1.0 17-Dec-2024

Document Details

Name Version No. Description

Prepared by: Ashish Gulati Date: ______________

Reviewed by: ______________ Date: ______________

Authorised by: Date: ______________

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User Manual for Applicants for Cancellation of Trade License under Municipal Affairs

Table of Contents
List of Abbreviations ........................................................................................................................ 5
1.0 Introduction ............................................................................................................................. 6
1.1 Accessing eDistrict .............................................................................................................................. 6
1.2 User Navigation flow ........................................................................................................................... 7
1.3 Important Sections.............................................................................................................................. 8
2.0 Service Discovery ................................................................................................................... 9
4.0 User Registration .................................................................................................................. 13
5.0 Applying for Enty Records of Trade License under Municipal Affairs .............................. 15
5.1 Filling up the Application .................................................................................................................. 17
5.2 Adding Supporting Documents. ........................................................................................................ 23
5.3 Deleting Draft Application that is no longer needed ........................................................................ 25
5.4 Editing a Draft Application ................................................................................................................ 26
5.5 Download Application Acknowledgement ....................................................................................... 26
5.6 Searching an application ................................................................................................................... 28
5.7 Tracking Application Status............................................................................................................... 29
5.8 Checking the Application Outcome .................................................................................................. 30
5.9 Download the Certificate .................................................................................................................. 31
5.10 Updating Supporting Documents for Send back cases ................................................................... 31
6.0 Connecting Helpdesk............................................................................................................ 34
7.0 Submitting Feedback ............................................................................................................ 38
8.0 Logging Out – Application Portal......................................................................................... 39
9.0 Processing the Application – BY ULB Chairman ................................................................ 40
9.1 Reviewing a Resubmitted application ................................................................................. 44
10.0 Log Out from BO Portal ...................................................................................................... 45

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List of Abbreviations

SIL# Test Meaning

1. AIN Application Identification Number

2. OTP One Time Password

3. RMN Registered Mobile Number

4.

5.

6.

7.

8.

9.

10.

11.

12.

13.

14.

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1.0 Introduction
e-District portal has been envisaged by the Government of West Bengal to provide advanced
automated workflow solution for District Administration to improve upon the existing standards
for providing services to the citizens. This project harbors the dream to earn the reputation of
being paramount importance to help the State to establish higher acceptance standards for
electronic workflow system for the district administration as well as various departments for
processing the applications submitted either by citizens themselves or through Kiosk
Centers/BSKs, which are the primary front-end channels as envisaged in the project.

1.1 Accessing eDistrict

eDistrict portal is a web-based application. The application has support for all the popular web
browsers like Chrome, Edge and Mozilla. It can be accessed by typing the URL identifier on any
of the above-mentioned browsers.
URL: https://edistrict.wb.gov.in/portal/home
The following screen opens up.

FIGURE 1

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User Manual for Applicants for Cancellation of Trade License under Municipal Affairs

1.2 User Navigation flow

The home page can be divided into two distinct sections. The Header and Body. The Header section
contains a few common features which are a part of the standard design and may be used by the users
as per their convenience. The common features have distinct icons, and the usage is mentioned below.:

Icon / Link Usage

The Night mode icon palette provided icons to select the

preference for viewing the portal in the dark mode or in the
normal mode.

Size icons are provided to aid the users select the font size in
accordance with the individual reading preferences.

The Search Option is provided to the user so that they can

search for a desired service/scheme from within the portal

The Picture Gallery icon, can be used to view the departmental

images.

The Home Icon, helps the user to navigate to the home page.

Language selector allows the user to toggle between the

available. The portal supports English and Bengali la

Clicking on this allows the user to login to the portal and avail
the desired service

The Helpdesk link re-directs the user to the Helpdesk

information

The Hamburger icon on the extreme left provides further

alternative navigation options mentioned below :

• Login
• Services
• Schemes
• Contact Us

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Icon / Link Usage

User can jump to the Login screen, browse for the available
services, schemes and also jump to the Contact Us.

Users can Register themselves with the revamped eDistrict

Portal by clicking the link and filling up the necessary details.

Users can Check the details related to the Various live services
by clicking the link and filling up the necessary details.

Users can access the details related to the Various live schemes
available by clicking the link and filling out the necessary details.

1.3 Important Sections

Other important sections present in the home screen are:

• Latest Updates: The Latest Updates section shows latest updates or the important changes
which have been newly implemented vide the portal. It serves as a medium of imparting the
latest communication to the target audience.

• e-District Mobile: eDistrict Mobile application details

• Welcome: Provides the basic introduction of what the portal is about.

• Notice: It is an archive of the latest Govt. Notices / Circulars.

• EoDB Dashboard: This link leads the user to view the statistical insights to the various EODB
services which are hosted using the EoDB platform.

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2.0 Service Discovery

In case any user wants to know about a particular service, he or she can do so by clicking the Services link.
The Service Discovery screen appears as follows.

FIGURE 2
To know more about the service, a user should click on the name of the service. The user is provided with
navigation icons (> and <) to navigate across various Departments. The following screen appears when the
user clicks the service Issuance of Fire Safety Recommendation.

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FIGURE 3

To go-back to the previous screen, the user needs to click on the CANCEL button.

In case the user intends to avail a service, the user must register itself with the portal first using the
REGISTER option and then login to the portal using the LOGIN option and complete the process by providing
his or her unique username and click on Sign In.

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3.0 Scheme Discovery

In addition to citizen-centric services, WB eDistrict positions itself as a Single Window access point for the
various beneficiary schemes. To see the schemes available on the date of the visiting the portal, the user
needs to click on the Schemes link to open the Scheme Discovery window as shown below.

FIGURE 4
In order to know more about the scheme, the user can either use the Search option to search for the
necessary scheme by typing the name or use the available Filters. In case the user wants to know more
about say the Krishak Bandhu Scheme, a popular scheme, falling under the Loan, the user can click on
the Scheme Name and learn more about the same. The following screen appears.

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User Manual for Applicants for Cancellation of Trade License under Municipal Affairs

FIGURE 5

In case the user intends to avail a scheme, the user must register itself with the portal first using the
REGISTER option and then login to the portal using the LOGIN option and complete the process by providing
his or her unique username and click on Sign In.

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4.0 User Registration

User Registration is mandatory for availing any of the available schemes or services. In case the visitor to
the portal is an occasional surfer, he or she can get a good idea of the portal without going through the
registration process.

In case the visitor to the portal wants to avail the service, then he or she needs to be a registered user.
Users can register themselves with the revamped eDistrict Portal by clicking the REGISTER link and filling
in the necessary details. The following screen appears as the user clicks on the REGISTER link.

FIGURE 6
The default screen is designed to capture the Personal Details of the user. This includes Name, Email Id,
Mobile Number and Date of Birth. All the details are Mandatory in Nature. Users are required to fill-up the
necessary details and click on the Register button. This leads to the next screen.

The user is required to select a Username of his or her choice. This entry is validated against the user names
which are already registered. In case the same is repeated, an appropriate user message is flashed to warn
the user regarding the non-availability of the same. Once the user provides valid values for all the remaining
fields, he or she needs to click on the Register button to move to the final screen where the OTP shared
must be validated to complete the User Registration process.

Once the User Registration is Successful, the User needs to login using the User ID and the OTP. The user
is directed to the following page which is the dashboard.

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FIGURE 7

The Dashboard shows the application count against various statuses. For a new user this count is Zero
for all the status categories.

FIGURE 8

Status Meaning

Pending Actions Count of Applications which have been

successfully submitted and are yet to be acted
upon by the actor

Draft Count of Applications which are saved as Draft

Approved Count of Applications that have been approved

Reject Count of Applications that are rejected on various

grounds

Submitted Count of Applications that have been submitted

successfully

Table 1

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User Manual for Applicants for Cancellation of Trade License under Municipal Affairs

5.0 Applying for Enty Records of Trade License under Municipal Affairs
This service is available with designated departmental actors as per the business logic guidelines
formulated by Department of Municipal Affairs, West Bengal. The designated actor must follow the
following steps.

1. Login to eDistrict BO Portal using Captcha and preferred OTP option

2. The user needs to click on to the Management Info Systems menu as shown below and navigate
to Enty of Records option as shown below.

FIGURE 9
The user is redirected to the following screen.

FIGURE 10

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User Manual for Applicants for Cancellation of Trade License under Municipal Affairs

The user needs to click on the Accept button to proceed further. The following screen appears.

The user needs to provide the Applicant’s Basic Details. Appli

FIGURE 11
The user needs to fill in the application form. Mandatory fields are denoted by red colored asterisk (*) mark
next to them.

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5.1 Filling up the Application

On opening the application form the following screen appears.

FIGURE 12
As per the business model of the service, data is provided by the user. To begi with Applicant’s Basic Details
are provided. Then as per the established business model, the system envisages an OTP based user
verification. Once the applicant clicks on Request for OTP, a One-time OTP is shared with the applicant on
his RMN (registered mobile number). The following screen appears next.

FIGURE 13
The user needs to provide the OTP and then the user must click on the Validate button to submit the
OTP. Once the OTP is accepted, the mobile number verification process is completed.

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FIGURE 14
In case the user does not receive the OTP, he/she must click in the Resend OTP button to receive the OTP
once again.

The system validates the OTP and a confirmatory message is displayed as shown in the following
screenshot.

To Save the application in Draft mode, the user must click on the “Save Draft” button. To Save the data
and proceed to the next screen the user needs to click on the "Save & Next" button.

The following screen appears.

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User Manual for Applicants for Cancellation of Trade License under Municipal Affairs

FIGURE 15
To go back to the previous screen, the user needs to click on the Back button. To Save the application in
Draft mode, the user must click on the “Save Draft” button. To Save the data and proceed to the next
screen the user needs to click on the "Save & Next" button.

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The following screen appears next.

FIGURE 16

FIGURE 17

FIGURE 18

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User Manual for Applicants for Cancellation of Trade License under Municipal Affairs

FIGURE 19

FIGURE 20
To go back to the previous screen the user can click on the Back button. To Save the application in the Draft
mode, the user must click on the Save & Draft button. To proceed further, the applicant must click on the
Save & Next button. Once the user clicks on the Save & Draft button, the Preview button gets enabled.
The following screen appears next.

FIGURE 21
Once the user clicks on the Preview button the following screen appears.

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FIGURE 22
.

Next the user needs to upload the Supporting Documents. The following screen appears as per the
confirmatory message.

FIGURE 23
After uploading the documents, the user needs click on Submit button and the following screen appears
with the Unique AIN.

FIGURE 24

.
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5.2 Adding Supporting Documents.

Users need to click on the supporting document button. To attach the documents the user needs to click
on the Supporting Documents to attach the supporting documents. To attach a document, the user needs
to click on the Attach File(s) link.

FIGURE 25

FIGURE 26
Once all the necessary documents are uploaded, the User must select the I Accept declaration and then
click on Save button to save the attachments.

FIGURE 27

Now the user can click on Submit to complete the application submission. The Unique AIN is generated for
the application submitted. This is shown in the image below.

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FIGURE 28
The User can close the window and go to the Dashboard to see the application. Also, the Application
acknowledgement can be downloaded / printed for records by clicking on the download button.

FIGURE 29

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5.3 Deleting Draft Application that is no longer needed

The user needs to click on the Trashcan Icon as shown below.

FIGURE 30

The following screen appears.

FIGURE 31
The user has to click on the Ok button to confirm the deletion. A confirmatory message appears
confirming the deletion.

FIGURE 32

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5.4 Editing a Draft Application

The user has to click on the Edit icon as shown below to edit the draft.

FIGURE 33

5.5 Download Application Acknowledgement

The user needs to click on the Download icon as shown below.

FIGURE 34
The Specimen acknowledgement is shown below.

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FIGURE 35

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5.6 Searching an application

To search for an application the user should enter the Unique AIN/Trade License Registration Number in
the Search Box. The following screen shot may be referred to.

FIGURE 36
In case the application has been Sent Back by any actor the same process may be followed.

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5.7 Tracking Application Status

To track the status the user needs to click on the Track Case Status Icon as shown below.

FIGURE 37

FIGURE 38

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User Manual for Applicants for Cancellation of Trade License under Municipal Affairs

5.8 Checking the Application Outcome

To check the outcome of an application, the user has to follow the following steps:

• Login to WB eDistrict portal

• Search the application using the search features with the help of the Unique AIN as mentioned
in the previous section or with the help of the Unique License number.
• Application may have the outcome as Approved or Rejected as per the merit of the case. The
following screenshot shows an application which has been Approved.

FIGURE 39

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User Manual for Applicants for Cancellation of Trade License under Municipal Affairs

5.9 Download the Certificate

To download the Cancellation Certificate, the user has to follow the following steps:

• Login to WB eDistrict portal

• Search the application using the search features with the help of the Unique AIN/Registration
Number.
• Click on download certificate, to download the same.

FIGURE 40

5.10 Updating Supporting Documents for Send back cases

The user needs to login and search for the application using AIN.

FIGURE 41

Next the user needs to view the remarks. To do the same actor needs to click on
Send Back Remarks icon.

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FIGURE 42

The remarks are displayed as shown below.

FIGURE 43

The user needs to click on the Edit Case to edit the application.

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FIGURE 44

The following screen appears. The user must delete the existing supporting document and upload a new
one as shown below and then Submit the application once again.

FIGURE 45

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FIGURE 46

6.0 Connecting Helpdesk

WB eDistrict portal aims to serve a huge number of individuals under different roles. In case, the user
gets stuck at a specific point, he or she can click on the Helpdesk link or select the Contact Us menu
provided. The following screen appears.

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Figure 47

The Contact Us section also provides the user to submit generic feedback on the portal as well. The
Helpdesk Link is greyed out. If the user tries to click on the same, the system checks the login status and
in case the user is not logged in, an alert “Please log in first to use helpdesk.” is displayed.

Once the user has logged in to the portal, he should click on the Helpdesk link to access the Helpdesk
feature. The following screen appears.

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Figure 48

Under the User Details information group, Name and Number of the active user are displayed. The user
needs to fill in the Problem details information group. The user has to provide the Department, Service
name, Module name and the corresponding Unique Identifier i.e. AIN or Registration Number. In the
Description box, the user has to provide the problem statement and then upload the document in
support of the issue.

Figure 49

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The Submit button gets enabled and the user must click on the same to submit the concern. A Unique
request number is generated. In order to track progress of the concern, the user needs to click in the
View Registered List button. The following screen appears.

Figure 50

Once the action is taken, the user gets a button/link which can be clicked upon to view the updated
resolution / feedback /action taken by the Help Desk team.

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7.0 Submitting Feedback

In order to submit the feedback, the user needs to enter the name and mobile number and select the rating
against the feedback survey parameters and finally enter the comments as shown below.

FIGURE 51

The user has to click on the SUBMIT button to successfully register the feedback with the portal. In case
the user needs to change the selection, he or she can click on the RESET button provided.

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8.0 Logging Out – Application Portal

To Logout the user needs to click the User Icon and click on the Logout button as shown below.

FIGURE 52

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9.0 Processing the Application – BY ULB Chairman

Once the application is submitted, it is automatically routed to the ULB Chairman. The steps to access the
application are as follows.

1. Login to the eDistrict BO portal using the Username and OTP.

2. The following screen appears.

FIGURE 53

3. The actor needs to click on the application count next to the desired service. The following sceen
appears when the User clicks on the application count adjacent to the Entry Records of Trade
License service.

FIGURE 54

4. The actor needs to click on the AIN. The following screen appears (in case the application
selected is a New/Fresh Application)

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FIGURE 55

The user needs to click on the Supporting Documents button. The following screen appears. In case the
actor finds some issue with the supporting document, he can click on the Checkbox and click on update
as shown below.

FIGURE 56
Next the user can take the Send back action to send back the application. The actor must provide the
appropriate Notings as shown below.

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FIGURE 57

Next the Actor needs to Send Back the application by clicking the Send Back button and providing the
necessary reason. The following screen may be referred to.

FIGURE 58

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In case the application is deemed fit for approval the actor can click on the Approve action button and
provide the proper comments.

FIGURE 59

A confirmation message appears as shown below.

FIGURE 60

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9.1 Reviewing a Resubmitted application

In case the application is a re-submitted application i.e. the one where the applicant has taken the
necessary action and submitted for further processing, the following screen appears.

FIGURE 61

The actor can review the attachment and then process the application as deemed necessary for the
application under consideration.

FIGURE 62

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10.0 Log Out from BO Portal

In order to log out from the application, the user has to click on the user icon and
then click on the Logout option as shown in the following screenshot.

FIGURE 63

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