NIDHI JAIN
Summary
A results-driven professional with a strong background in network optimization and engineering. Experienced in applying
cutting-edge technologies to improve system performance and ensure service excellence. Skilled in data analysis, critical
thinking, and technical problem-solving, with a proven track record of delivering highquality outcomes under challenging
circumstances.
Experience
Assistant Engineer
Ericsson India Pvt Ltd
Noida 04/2022 - 10/2023
• Conducted in-depth analysis of daily, weekly, and monthly long-term evaluation service KPI reports to enhance
network throughput.
• Optimized radio network performance by ensuring key performance indicators (KPIs) such as accessibility,
retainability, mobility, integrity, availability, and utilization were consistently met.
• Efficiently managed over 1,000 emails daily, addressing critical issues, VIP complaints, and networkrelated
queries.
• Played a key role in managing high-density user networks during global events such as Hajj in Mecca,
accommodating over 2.4 million pilgrims.
• Maintained 99.9% SLA compliance by resolving real-time network issues and monitored performance across
regions in Vietnam and western Saudi Arabia
• Basic Knowledge of components Diode, Transistor, Capacitor, Inductors, Switches, Sensors, and Connectors,
Integrated circuit(IC)
• Basic Knowledge of RAN Hardware components like BASEBAND,DUG,DUW,RRU, AIR unit, NPU ,
MMU, ETU,RAU, MW- anntenna
• Oversaw end-to-end operations and maintenance, including BSS alarm handling , fault diagnosis and team task
Coordination.
Skills
• Programming : Java, C/C++, Python, Javascript
• Hardware Prototyping : Arduino UNO (Tinkercad Software)
• Artificial Intelligence and Machine Learning
• ServiceNow Platform, Service Catalog, Business rules, Reporting and Dashboard tool , Workflow and
Automation.
• IT Service Management (ITSM)
• HTML / CSS
Education
BTECH | 2022| DR APJ ABDUL KALAM UNIVERSITY
Electronic and Communication
INTERMEDIATE | 2018 | HOLY PUBLIC SCHOOL
Certificates
• Artificial Intelligence | Internship Studio | 2021
• Java Programming | Learn to Learn Labs | 2021
• Python Programming | IIT Kanpur | 2020
• C/C++ Programming | Kiran Computer | 2019
• ServiceNow Certified Administration | Udemy | 2025
Languages
• English
• Hindi