Self-Learning Modules

Hotel and Housekeeping Services 9 Quarter 1 Module 4

Understanding Hotel Room Types and Guestroom Amenities

Learning Competencies (Essential Competencies)

LO 1. Handle housekeeping request
 LO 5. Enumerate bedroom and bathroom amenities offered in an institution
 Code: TLE_HEHK912HS-Ia-e-1

Objectives
After reading this lesson you will be able to:
1. identify and describe the types of hotel rooms and their inclusive amenities;
2. compare VIP amenities to standard guest rooms in hotel; and
3. categorize guest supplies and bathroom amenities,; and
4. create a Daily Arrival List with different types of Room offered to guest.

Let’s Understand (Study the Concept)

Types of Hotel Rooms

The condition of guest rooms maintained by housekeeping is the most vital factor as far as the customer
satisfaction in the hotel business is concerned.
 Single Room − A room with the facility of single bed. It is
meant for single occupancy. It has an attached bathroom, a
small dressing table, a small bedside table, and a small
writing table. Sometimes it has a single chair too.
 Double Room − A room with the facility of double bed.
There are two variants in this type depending upon the size
of the bed.
o King Double Room (with king size double bed)
o Queen Double Room (with queen size double bed)
It is equipped with adequate furniture such as dressing table
and a writing table, a TV, and a small fridge.
 Deluxe Room − They are available in Single Deluxe and
Double Deluxe variants. Deluxe room is well furnished. Some amenities are attached bathroom,
a dressing table, a bedside table, a small writing table, a TV, and a small fridge. The floor is
covered with carpet and most suitable for small families.
 Double-Double (Twin Double) Room − This room provides two double beds with separate
headboards. It is ideal for a family with two children below 12 years.
 Twin Room − This room provides two single beds with separate headboards. It is meant for two
independent people. It also has a single bedside table shared between the two beds.

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  Hollywood Twin Room − This room provides two single beds with a common headboard. If a
need arises, the two beds can be brought together to form a double bed.
 Duplex Room − This type is composed of two rooms located on two different floors, connected
with internal stairs.
 Cabana − This type of room faces water body, beach, or a swimming pool. It generally has a large
balcony.
 Studio − They are twin adjacent rooms: A living room with sofa, coffee table and chairs, and a
bedroom. It is also equipped with fan/air conditioner, a small kitchen corner, and a dining area.
The furniture is often compact.
 Lanai − This room faces a landscape, a waterfall, or a garden.

 Suite −It is composed of one or more bedrooms, a living room,

and a dining area. It is excellent for the guests who prefer more
space, wish to entertain their guests without interruption and
giving up privacy. There are various types of suites.
o Regular Suite − Best for business travelers.
o Penthouse Suite − Luxurious than the regular suite. It
is provided with the access to terrace space above the
suite. It is aloof from crowd and provides a bird’s eye
view of the city. It has all the amenities and structure
similar to a regular suite.
o Presidential Suite − The best possible suite in the
hotel.
 Sico − This is a kind of multipurpose room, which can be used
as a meeting room during the day and as a bedroom during the
night. These rooms have special beds called Murphy
Bed that can be folded entirely against a wall. This bed may
or may not have headboard. The lower face of the bed which
becomes visible after folding or placing upright, has a
decorative wallpaper, mirror, or a painting. After folding the
bed, the room can accommodate sitting for five to ten people.

Guest Supplies
All items that are placed in a guest room to add on the comfort and convenience of a guest’s stay at hotel
are known as guest supplies. Guest loan items are the items which are not kept in the guest room but are
provided to the guest on his request, e.g., iron, ironing board, hair driers, alarm clocks, hot water bottles
etc.

Placement of Guest Supplies in Guest Room:

a) Behind the Door:

 A DND card the reverse of which may be “please make up my room card” on the doorknob on the
inside of the door.
 Room’s rate for different kinds of rooms.
 A detail map fire exists.
 A notice reminding the guests of the safe-deposit facilities at the cashier’s desk.

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b) Bedside table:
 Telephone and the service dictionary.
 A notepad and a pencil.
 An ashtray and a matchbox.
 Local telephone directory
 A Bible, Gita or a Quran may be placed.
 A bedside lamp.
 A flask on the tray with two glasses.

c) Coffee table:
 An ashtray with matchbox/lighter.
 The house magazine or some other magazines and a newspaper.
 Room service menu.

d) Mini Bar:
Depending on the type of hotel, type of guest room as well as sometimes the profile of the guest all/
some/none of these may be included,
 Water heater with two cups and saucer and sachet of coffee, tea, creamer and sugar
 Mineral water bottles.
 Beverages such as liquor and soft drinks.
 Ice trays.
 Some snacks.

e) Bathroom:
 Bathtub or Bathtub with Jacuzzi  Morning kit - small package of toothbrush and toothpaste
 Shower  Two towels per room for one set, one towel per occupant
 Hot/Cold Water  Hair shampoo and conditioner
 Sanitary bag
 Body Gel
 Soap (must be sealed) one soap per occupant
 Toiletries
 Bathroom Linen
- Toilet Tissue  Shaving kit (contains shaver and shaving cream)
- Facial Tissue Luxury Amenities (for Deluxe Rooms)
 Shower cap  Hand and body lotion and cologne
 Laundry bag  Bubble bath gel (if tub is installed)
 Bath mat 20” x 30” 450 gm  Bath robe
 Bath towel 25” x 54” 500 gm  Slipper
 Sewing Kit
 Hand towel 18” x 33” 150 gm
 Body scrub
 Face towel 13” x 13” 60 gm  Garbage can

Let’s Apply
ACTIVITY 1
MATCHING TYPE
Directions: Match column A with the correct answer on column B. Use separate sheet of paper for your
answer.

Column A Column B
_____ 1. A room with the facility of single bed. A. Sico
_____ 2. A room with the facility of double bed.
B. Suite
_____ 3. This type is composed of two rooms located on two different
floors, connected with internal stairs. C. Lanai
_____ 4. A multipurpose room can be used as a meeting room during D. Studio
the day and as a bedroom during the night.
_____ 5. This room provides two single beds with separate headboards. E. Cabana

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 _____ 6. Some amenities are attached bathroom, a dressing table, with F. Twin Room
carpet and most suitable for small families. G. Single Room
_____ 7. This type of room faces water body, beach, or a swimming
pool. It generally has a large balcony. H. Deluxe Room
_____ 8. It is composed of one or more bedrooms, a living room, and a I. Double Room
dining area. J. Duplex Room
_____ 9. They are twin adjacent rooms: A living room with sofa, coffee
K. Twin Double Room
table and chairs, and a bedroom.
_____ 10. This room faces a landscape, a waterfall, or a garden.

Let’s Analyze
ACTIVITY 2

Directions: Analyze each situation carefully and choose the best answer that applies based on your
understanding of Guest Supplies in housekeeping operations. Shade the letter of your answer.

1. A guest arrives at a standard room and requests a hair dryer, which is not found in the room.
Question: Based on your understanding of guest supplies, how should the housekeeping department
respond, and why?
A. Apologize and say the item is not available in standard rooms.
B. Provide the item immediately as it is considered a guest loan item.
C. Suggest the guest buy a hair dryer at a nearby store.
D. Place a note in the room for future request.

2. A new housekeeping staff mistakenly places a sewing kit, bathrobe, and slippers in a standard room.
Question: What is the best way for the supervisor to correct the mistake, and why?
A. Leave the items as they may enhance guest satisfaction.
B. Remove the items as they are luxury amenities reserved for deluxe rooms.
C. Transfer the guest to a deluxe room.
D. Add more luxury amenities to match the placed items.

3. A guest complains that there is no bottled water in their room. You check and find that the room is not
a deluxe room.
Question: Based on your analysis, is this a valid complaint, and how should you respond?
A. No, because bottled water is only for deluxe rooms.
B. Yes, bottled water is a standard guest supply and should be provided.
C. No, bottled water is part of the minibar and is optional.
D. Yes, but the guest should pay for it.

4. A hotel has received frequent complaints that guests can’t locate information on fire exits.
Question: Where should this information ideally be placed according to the standard placement of guest
supplies?
A. On the bedside table B. Inside the bathroom C. Behind the room door D. On the minibar

5. During an inspection, a room is found missing a notepad, pen, and telephone directory.
Question: What area of the room should be checked for these missing items, and what might be the
consequence of their absence?
A. Coffee table; guest might not enjoy beverages properly
B. Bedside table; guest might miss important communication and writing convenience
C. Bathroom; guest might slip due to no place to write notes
D. Behind the door; guest might not feel secur

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 Let’s Try (Evaluation)
ACTIVITY 3

CRISS-CROSS PUZZLE
Directions: Fill in the crossword puzzle with the words missing from the sentence below. Match the number
of the sentence to the boxes placed across or down the grid.

Down
1 Room with the facility of double bed. Across
2 A room with the facility of single bed. 3 Well furnished with
3 Composed of two rooms located on two different floors, attached bathroom
connected with internal stairs. and ideal for a
5 Placed at the coffee table. family.
4 This type of room
6 It is ideal for a family with two children below 12 years.
faces water body,
8 This room faces a landscape, a waterfall, or a garden. beach, or a
10 They are twin adjacent rooms: A living room with sofa, swimming pool.
coffee table and chairs, and a bedroom. 6 This room provides
two double beds
with separate
headboards.

Across (continuation)
7 Guest supplies in guest room place at the
bedside table.
9 A guest loan item but provided to the guest on
his request.
10 Multipurpose room, used as a meeting room
during the day and as a bedroom during the
night.
11 It is composed of one or more bedrooms, a
living room, and a dining area.
12 A room containing a toilet and sink and
typically also a bathtub.

Let’s Create
ACTIVITY 4
Daily Arrival List

Goal: Your task is to create a Daily Arrival List with different types of Hotels Room offered to guest.
Role: As a Desk Clerk of HH Hotel search for a sample rate of different room provided by hotels.
Audience: Report your Daily Arrival List to your Supervisor.
Situation: You need to provide a room rate to your guest rooms in a daily basis of hotel services.
Product Performance: Daily Arrival List
Standard: One point each correct entry.
HH HOTEL
DAILY ARRIVAL LIST
DATE: ________________________
No. of Room Room Room
Name of Arriving Guest Arrival Departure Remarks
Nights No. Type Rate

Juan T. Magallanes 10-05- 10-07-20

2 304 DR P950.00
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