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Bsod Incident Report

A newly delivered laptop experienced a Blue Screen of Death (BSOD) during its initial setup, displaying the error code CRITICAL_PROCESS_DIED. Troubleshooting revealed successful Safe Mode access, but the laptop remains unusable due to recurring crashes. Recommended actions include running system repair tools, reinstalling Windows, and contacting manufacturer support for potential hardware issues.

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31 views2 pages

Bsod Incident Report

A newly delivered laptop experienced a Blue Screen of Death (BSOD) during its initial setup, displaying the error code CRITICAL_PROCESS_DIED. Troubleshooting revealed successful Safe Mode access, but the laptop remains unusable due to recurring crashes. Recommended actions include running system repair tools, reinstalling Windows, and contacting manufacturer support for potential hardware issues.

Uploaded by

staffdewa
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Incident Report: Blue Screen of Death (BSOD) on Newly Delivered Laptop

Date: July 7, 2025

Reported by: [Your Name / Department]

Device: [Laptop Brand and Model]

Serial Number: [Serial Number]

Operating System: Windows 11 Pro

Delivery Date: [Insert Delivery Date]

Issue Detected: July 7, 2025

1. Summary of Issue
Upon initial setup and boot of the newly delivered laptop, the system unexpectedly
displayed a Blue Screen of Death (BSOD). The error occurred during the first login attempt
after completing the Windows setup process. The laptop has not been used for any other
tasks prior to this incident.

2. Error Details
- Error Code: CRITICAL_PROCESS_DIED

- Stop Code: 0x000000EF

- Frequency: Occurred once during initial boot; repeated upon restart.

- Symptoms:

• System crashes to BSOD within 2 minutes of startup.


• No access to desktop or applications.
• Automatic restart loop initiated.

3. Troubleshooting Steps Taken


- Safe Mode Boot Attempt: Successful boot into Safe Mode.

- Driver Check: Verified that all drivers were up to date; no third-party drivers installed.

- Hardware Check: No visible damage; all components appear intact.

- System Restore: Not applicable due to lack of restore points.

- BIOS Check: BIOS version is current and matches manufacturer specifications.


4. Preliminary Diagnosis
The error code CRITICAL_PROCESS_DIED typically indicates that a critical Windows system
process has unexpectedly terminated. This may be due to:
- Corrupted system files during installation.
- Faulty hardware (e.g., SSD or RAM).
- Incompatible or missing drivers.
- Pre-installed software conflicts.

5. Recommended Actions
1. Run System File Checker (SFC) and DISM Tools to repair corrupted system files.

2. Perform a clean reinstallation of Windows 11 to eliminate potential setup corruption.

3. Contact Manufacturer Support for warranty service or replacement if hardware fault is


suspected.

4. Document and escalate to IT support team for further diagnostics if issue persists.

6. Conclusion
The laptop is currently unusable due to repeated BSOD errors. Immediate action is required
to restore functionality or initiate a replacement process. Further investigation will
determine whether the issue is software-related or hardware-based.

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