Good morning/ Good afternoon / Good evening!

This is “NAME” from win.com, we are glad to assist you today!

Line 2:

Welcome to the World's best gaming platform, the first online Casino to offer instant deposits &
withdrawals of a minimum of Rs.101, with 3200+ games and 24/7 live chat.

(Prob based on the issue)

or

How may I assist you for the day?

Hold

I do understand your concern. We are working on the same. Please wait for some more time, sir. (If
the customer is asking what is the update again and again on the chat)

Hold retrieves

Thank you for staying connected.

Thanks for your patience.

I appreciate your patience

Thank you for your patience while on hold. I appreciate you for giving me valuable time.

We appreciate your patience in being online and apologize for the wait time.

Find account details

Line 1: up

To find your reference ID/username/email/phone number from your gaming account kindly follow
the below step-by-step procedure:

Step 1: Visit our website (win.com ) & login using your username and password

Step 2: On the main page, on the right-hand side you can see an option like ACCOUNT click on that.

Step 3: Then you are able to see the account details ➡ click on that then you will be able to see the
details of yours.

Register in the game / Signup

Line 1:

We will help you to sign up / register on our website. For that kindly follow the below step-by-step
procedure.

Step 1: Visit our website (win.com) & click on the signup option on the home screen

Step 2: Enter your username, Email address, password and mobile number in the required fields.

Step 3: Click on the signup button at the bottom of the screen.

(Or)

Step 1: Visit our website ➡️ Click on the signup option on the home screen.

Step 2: On the signup page ➡️ Enter the Unique Username, Email address, password & mobile
number.

Step 3: Click on the “SIGNUP” button at the bottom of the screen.

Line 3: Signup has been completed now, login to the game and start playing by depositing the
minimum amount (rs.101)
.

Deposit issue

Line 1

We are sorry for the inconvenience caused in the deposit.

We will help you with this! I just need a few more information from you.

Line 2

Could you please share the details below?

⏩Reference Id:

⏩Username:

⏩Transaction successful screenshot:

Line 3:

Thanks for the details. I appreciate your cooperation, to check the details in the system kindly be
online in the chat for a few minutes.
Manual payment We are sorry for the inconvenience caused sir; we have forwarded details to
the deposit team the amount will be credited to your gaming account within 10 to 15 minutes.

Automatic payment Thank you for sharing details.

We are sorry for the inconvenience caused sir; the amount has been not received in our bank
account sir. Kindly wait for 1 hour from the time of deposit if it is not added.
We request you to kindly wait 5-7 bank working days from the date of deposit, within which the
amount will be added back to your bank account. If it is not added, please contact us and we will
help you.

Still customer forcing;

We are sorry to inform you this sir, we have not received the deposit amount yet, why because you
have done an automatic payment. It should be reflected in your gaming wallet within 1 hour from
the time of deposit, sometimes it may be stuck in a payment gateway.

No need to worry, it's all an automatic process, kindly wait 5-7 bank working days from the date of
deposit, it will be reversed back to your bank account automatically.

Multiple transaction for same amount

Sir, please confirm how many times have you deposited the same amount on the same day?

If you have made multiple deposits for the same amount, please check and share all the screenshots.

Line 5 (if required) bank transfer procedure new

Sir, if you regularly face issues with our automatic payment system, I would like you to suggest a
direct bank transfer or UPI transfer.

Line 6 (Must forward the updated bank details to the customer if they did an automatic bank
transfer)

Kindly follow the steps below:

Step 1: Log in to our website and click on the Deposit option on the home screen.

Step 2: Select the Bank Transfer option on the screen, enter the amount & click Continue.

Step 3 Copy the details from your payment portal (phone Pe or Google Pay).

Step 4: Share the payment details with customer details to our deposit team's WhatsApp number

with the payment successful screenshot with reference ID and username. The amount will be added
within 5 to 10 minutes.

(After sharing the details, the deposit money will be added to your gaming wallet within 5-15
minutes)

After the transaction was successful in the portal.

Step 1: Copy the UTR from the payment portal (phone pe or Google Pay)

Step 2: Paste the UTR number in the reference number column in the PLAYIN website
deposit screen.

Step 3: Click on the Submit button.

 (Or)

Step 1: Log in to our website and click on the Deposit option in the Home screen.

Step 2: Select the Bank Transfer option on the screen, enter the amount & click Continue.

Step 3: Copy the details from the payment portal (phone pe or Google Pay).

Step 4: Transfer the entered amount.

Step 5: Share the payment successful screenshot to our deposit team's WhatsApp number

with the payment successful screenshot with reference ID and username

The amount will be added within 5 to 10 minutes.

Instant payment is not added back more than 5-7 bank working days.

Step; Kindly share the below details;

 User name:

 reference ID;

 Bank statement from the date of deposit to till today;

(Do not forget to share the updated bank details to customers who all have done automatic
payment)

Withdrawal issues

Line 1

We apologize for any inconvenience you may have experienced with the withdrawal.

We will surely help you with the issue, we require some details.

Or

We are sorry for the inconvenience caused by the withdrawal.

We are here to help you, and for that, we need a few more information from you.

Line 2

Could you please help me with your details below sir?

⏩ Reference Id:

⏩ User Name:

⏩ Withdrawal screenshot:
⏩ Amount:

Line 3:

Thank you for sharing the details, to check the details in the system kindly be online in the chat for a
few minutes sir.

Line 4:

Thanks for your patience, sir.

Processing:

As per our system review your withdrawal is still under Processing kindly wait it will be processed
and credited to your bank account within 24-48 hours.

Processing status if more than usual time if it crossing 48 hours:

We are sorry for the inconvenience, your withdrawal request is still

under processing status, and we have forwarded your request to the withdrawal team. They will
process your withdrawal request as soon as possible and kindly wait for some time.

Pending: We have checked your withdrawal request; it’s showing as pending. Kindly wait until
the transaction status changes to “Successful” sir.

Once the status has been changed to successful, the amount will be credited to your bank account
soon.

Game not Played We have cross-checked your details in the system, while checking in the
system we have found out that you have not placed bets for 80% of the amount you have deposited.
Hence your withdrawal will be credited back to your gaming wallet within 24-48 hours from the time
of withdrawal.

Kindly play 80% of the amount and try for the withdrawal.

Hold/Need to Check While checking the details in the system, your withdrawal is under the
verification process. The withdrawal will be processed once the verification is completed. Kindly wait
until it will be cleared as soon as possible.
Time for Verification After 48 Hours

While checking the details, your withdrawal is still under the verification process.
Our back-end team is working on it, and we have raised a request to process the withdrawal. Kindly
wait until the team gets updated on this sir. Once verification is completed the withdrawal amount
will be credited to your bank account.

Cancelled

The withdrawal request has been cancelled from your end sir, the Amount would have been added
to your wallet.

Kindly check your wallet for confirmation sir.

Hold KYC

Sir sorry for the inconvenience, your withdrawal is under verification process, kindly share your
Aadhaar front and back side image including your PAN card front side image.

Once the details are shared

Thank you for sharing the details, we have forwarded the details to the verification team kindly wait
until the concerned team gets verified details,

Withdrawal reversed

Sir, while cross-checking the details in the system I found out that due to some technical issue from
your bank side, the amount is not accepted.

The same withdrawal amount has been reversed back to your gaming account kindly check.

Next time while placing a withdrawal kindly use a different bank account.

How to delete bank details.

We apologize for the inconvenience, as we do not have the option to delete the bank details. You can
edit or change the bank details while placing a withdrawal, and your bank details will be stored in
your gaming account to provide a better experience to the customer. For customer privacy concerns,
no one outside of your gaming account can view your bank and personal details.

Withdrawal Process

Please find the step-by-step procedure to withdraw the amount from your gaming account.

Step 1: Log in to our Win.com website.

Step 2: Click on the Account option on the home page.

Step 3: Click on the Withdrawal option on the Account page.

Step 4: Enter the amount that you need to withdraw (Minimum amount should be 100).

Step 5: Once the amount is entered click on Continue

Step 6: Update the Bank Account number, IFSC Code, & name on the bank passbook.

Step 7: Click on Continue on the payment details page.

Step 8: Once everything is good click on the Confirm button on the payout overview.

Step 9: Your withdrawal process is completed.

Losing Bonus

Line 1:

We understand your concern regarding the losing bonus, we will help you.

May I know whether you have activated the losing bonus on the website, sir? If “Yes”, please share
the screenshot.

If the customer said that it has been activated already

Line 2

Could you please help me with your details below sir?

Reference id:

Username:

Procedure to check

Step 1: Initially check whether it has been already credited to their gaming account or not

(verify it in the admin panel).

Step 2: Cross-check whether they have already contacted us for the particular week's losing
bonus. (check it in the losing bonus sheet)

Manual request for the customer

Thank you for sharing the details, we have raised a manual request for losing bonus on your behalf.

The concerned team will verify and if you are eligible the amount will be credited to the gaming
wallet within 24-48 hours from the time of request raised, kindly wait sir.

New request for the eligible customer

Thank you for sharing the details, we have raised a manual request for losing bonus on your behalf.
The concerned team will verify and the amount will be credited to the gaming wallet 24-48 hours
from the time of request raised, kindly wait sir.

If losing bonus is already added into the account.

We are pleased to inform you that the losing bonus for the week of XX/XX/2024 to XX/XX/2024 has
been successfully added to your gaming wallet. Kindly check your wallet for confirmation.

Already shared the details: (if the customer is eligible for losing bonus)

Sir, we have already raised your losing bonus request on your behalf, it is already under processing by
our concerned team.

The amount will be credited to your gaming account within 24-48 hours kindly wait.

Notes

(Please avoid treating the customer request as a new losing bonus request if they have already
requested it.)

Customer contacting after Wednesday

Step 1: (Please collect the customer's details and check that in the losing bonus sheet and
cross-verify in the admin panel.)

Customer already contacted

Step 2: Verify and update the current losing bonus status to the customer.

If cx Not contacted before or not eligible

Step 3: (Inform the customer to contact us on Monday.)

We are sorry to inform you that, we are unable to raise a losing bonus request after Wednesday's
end of the day, kindly activate losing bonus request on our website on Monday and wait until
Monday's end of the day, if it is not added then please contact us, we will raise the manual request
for losing bonus.

(Or)

We understand your concern regarding the losing bonus, we will help you.

Please activate the losing bonus on our website after 6AM on Monday, wait until End of the day.
If you are eligible for the losing bonus, it will be added.

If the losing bonus is not added, kindly reach out to us, we will raise a manual request on behalf of
you to our concerned team.
(Also, educate the customer about the losing bonus eligible criteria.)

If a customer asks how to activate

Line 4:

We will surely help you to activate the losing bonus on the website, kindly follow the step-by-step
procedure below to activate it, sir.

Step1: Login➡️Home page➡️ Please click on the < Account> scroll down the page

Step 2: You can see <GET LOSING BONUS> Click the ACTIVATE to get a losing bonus.

Line 5:

Please Note: To Get a losing bonus please activate every “MONDAY”

If the customer is not eligible for the Losing bonus

Sir/ Madam, you need to meet the following requirements to be eligible for losing bonus:

✴️ Your net winning should be in loss for the previous week.

✴️ Losing bonus will be provided only for Casino Games.

✴️ You should have to place a minimum of 20 bets plus bets to qualify.

✴️ No cross-betting should be found on the bets.

✴️ The bet should be consistent.

✴️ The losing bonus will be added to your gaming wallet of 10% of your net loss.

✴️ Please note losing bonus is a special VIP feature and you will automatically qualify when you
play more with us.

P2P transfer
Line 1:

I understand your concern regarding the transferring of the wallet amount to another player sir.

Line 2

Kindly follow the below step-by-step procedure:

Step 1: Log in to the account ➡️ Please Click <ACCOUNT> on the home page

Step 2: Click on the see <PLAYER TO PLAYER TRANSFER > on the account page

Step 3: Enter the amount that needs to be transferred ➡️ Enter the player's email ID or phone
number for the amount to be transferred.

Step 4: Verify the transaction using the OTP.

Kindly recheck the receiver account details twice before transferring the amount,

Player to Player transfer;

Please share the below details,

Details of Sender

Reference Id:

username:

Email Id:

Registered mobile number:

Transferred amount:

Screenshot:

Details of Receiver

User Id:

username:

Player to Player transaction pending

Thank you for sharing your details with us. According to our system review, your player-to-player
transaction is still in pending status in order to verify the facticity of the transaction by our back-
end team. Please kindly wait; the transaction will be processed once the verification is complete.

Successful:
Thank you for sharing the details, as per our system review your player-to-player transaction has
been successfully completed and money has been sent to receiver ID (REF ID)

Failed
Due to some technical issue, your player-to-player transaction failed and transaction amount
credited back to your gaming wallet.

Login

Line 1:

We will help you log in to your Playin exchange account.

Please follow the step-by-step procedure mentioned below

Line 2

Step 1: Kindly visit our website (win.com)

Step 2: Click on the login option on the home screen.

Step 3: Enter your username and password in the respective field.

Step 4: Click on the login button below.

Number change

Line 1: I understand your concern regarding your registered mobile number.

Line 2; May I know the reason for the number change?

Line 3: To change the mobile number, we require some details.

Kindly check and share with us Sir.

⏩ Reference Id:

⏩ Username:

⏩ Email Id:

⏩ Old Number (Current Number):

⏩ New Number:

⏩ First deposit date and time with screenshot:

⏩ First withdrawal date and time with screenshot:

⏩ Current Balance:
⏩ Reason for number change:

Kindly share the above information in format

Line 3 (Once they shared the data)

Thanks for sharing the details, we will forward the details to the concerned team and they will reach
you within 24-72 hours for a verification call. Kindly be active with your new mobile number.

Blocked Account

Line 1:

We are sorry to hear that your account has been blocked, we will check and update you.

Line 2:

Please share the below details to check your account;

⏩Username:

⏩Reference id:

⏩Email id:

⏩Registered number:

⏩Screenshot:

⏩Date of Account got blocked:

⏩Current balance:

Line 3 (once the customer shared the details)

Thank you for sharing the details, to check the details in the system kindly be online in the chat for a
few minutes.

Line 4:

Genuine customer (if there is no fraud or CB risk note in the admin panel)
Thank you for your patience, we have raised a request on behalf of you. The concerned team will
verify, so please wait until the concerned team gets verified.
If the customer is CB risk

As a part of our customer validation process, we have verified your account and we have received
the report from our risk team as fraud so the account is blocked and cannot be reversed.

If the customer is a fraud

Sir your account has been marked as invalid and since you have breached our terms & policies.
As per policy, all wallet amounts and withdrawals will be voided.

if the customer is forced to tell the reason

Each game has separate rules and regulations. If our system detects that you have
breached the terms and conditions, your account will be automatically blocked. We are unable to
perform any manual authentication on it.

Fake Complaints- for gaming issue

Line 1

We are sorry for the inconvenience caused that you have faced in the bet.

Will surely help you with the issue, and for that, we require some details.

Line 2

Sir, kindly check and share the details in the below format:

⏩Reference Id:

⏩Username:

⏩Game Name:

⏩Round Id:

⏩Bet Amount:

⏩Winning Amount:

⏩Requesting Amount:

⏩Screenshot Or Screen Recording: (bet history & player history)

Line 3:

Thank you for sharing the details, to check the details in the system kindly be online in the chat for a
few minutes.
Or

Kindly allow me some time, while I get back to you with details.

(Retrieve the hold)

Issue 1: Winning amount not credited (screenshot it is showing as still active)

sorry for the inconvenience as per our system review your bet is still active, kindly wait it will be
settled within 24 hours.

Bet is not settled (more than usual time)

We are sorry for the inconvenience, bet is supposed to be settled within 24 hours from the time of
bet placed, due to some technical issue your bet is not yet settled. We have forwarded your details to
the back-end team to settle the bet, kindly wait until it will be settled within 24-48 hours.

Or

While checking the details you have shared, the bet is not settled yet. Kindly wait till the bet gets
settled, within 24 hours the issue will be resolved, sir.

Issue 2: Check with the ref id. If it is still showing as still active in the admin panel.

Due to some technical issue, the bet is not settled yet. It will be fixed within 24 hours sir.

We are sorry for the inconvenience caused, so kindly wait until the issue gets fixed.

Lost

We regret to inform you that, as per the screenshot that you have shared, the bet status is showing
as "lost." Hence, we are not able to process any amount from our side sir.

Player History

Line 1:

I will guide you to take the player history details, kindly follow the below step-by-step procedure, sir.

Step 1: Please open the game that you have played on our website.
Step 2: Inside there is an option called the menu bar on the right-hand side of the screen (visible as
3 lines) near the home option symbol. Click on those 3 lines

Step 3: A drop-down option will come with player history. Click on the player history

Step 4: Take a screenshot of the history and share it with us.

Referral Bonus

Line 1

Thank you for reaching out to us, we will help you with the referral bonus sir.

Line 2

Kindly check and share the details below,

Details of referee

⏩ Username:

⏩ reference id:

⏩ Phone Number:

Details of referred person

⏩ Username:

⏩ reference id:

⏩ Total deposit:

Also please share the screen recording in which we can see the referee and referred person's details

After sharing the details

Thank you for sharing your details. We have forwarded the details to the concerned team they will
verify and if you are eligible referral bonus will be added to your gaming wallet within 24-72 hours.

Criteria

Sir, please find the eligibility criteria to get referral bonus:

 A referred person should at least deposit more than 5000.

 A referred person should be active for more than a month.

Abusive on chat

Warning 1;

Consider this your first warning, please refrain from using profanity, as we do not tolerate such
behaviours. Otherwise, I will have to terminate this connection.

Warning -2

Please understand that this is a professional chat. Using abusive language and sending inappropriate
images or voice notes are not tolerated. Kindly remain professional in this chat; otherwise, your chat
will be barred, and you will not receive any response from us in the future

Warning 3:

It's a final warning, please understand that this is a professional chat. Using abusive language and
sending inappropriate images or voice notes are not tolerated. Kindly remain professional in this
chat, in future since using unprofessional languages in chat, your chat has been barred, and you will
not receive any response from us.

(Still customers using abusive words or unprofessional manner ignore the customer and close the
chat.)

Closing Scripts

Further assistance

Is there anything else I can assist you with?

If you have any other questions, please let us know.

Are there any further issues you have other than this?

Fair warning

Are we still connected?

Final Warning
It’s been a while since your last response. I will have to close the chat now. If you need any further
assistance, we’re at your service 24/7.contact our toll-free number: 1800 257 5008

Line 2:

Thank you for chatting with us.

Feel free 🙏 to reach us on our toll-free number 📞 24/7 for any assistance ✅! We will be available
🤝 to support you and at your service 🙂 at : 1800 257 5008

Have a great day Sir!

If there is no response from the Customer

As there is no response from your end, we are closing this chat. Thank you for chatting with us.

Feel free 🙏 to reach us on our toll-free number 📞 24/7 for any assistance ✅! We will be available
🤝to support you and at your service at: 1800 257 5008.

Have a good day!

Delay in response to the customer

We are extremely sorry for the delay in reply, I am sorry for the inconvenience caused.

Forget the password / reset password

Line 1

Sir, we will help you reset the password.

Line 2

Kindly follow the below step-by-step instructions to reset the password, sir.

Step 1: Visit our website ➡️ Click on the Login option in the right-hand corner.

Step 2: On the Login page below, you will find the "Forgot password" Option-click that.

Step 3: Enter your registered mobile number to receive the OTP📲✉️

Step 4: Enter⌨️the OTP received and update the password you wish to set for your account.
Step 5: Once reset, re-login with the valid username and password.

LOW LIQUIDITY

Dear customer, markets will be open for betting when there is enough liquidity (or betting volume)
you can check the matched volume it needs to be above high for you to bet. You will get the market
to bet during the match or when enough betting volume is available.

Risk management

Dear customer, your bets will be rejected when they don't meet the liquidity requirements or risk
management checks. In this case, we request you to wait for some more time and try placing the
bets again or wait for the match to progress to place your bets.

Unmatched bets

An unmatched bet occurs when your bet has been entered into the market correctly but hasn't been
paired up with any different odds/ exact odds.

Error in order
We apologize for the inconvenience, but we are currently experiencing technical issues. As a result,
we are unable to accept your bet at this time. Please wait for some time, or try again later. We assure
you that we are working to resolve the issue as quickly as possible.

OTP Issue
We apologize for the inconvenience. The OTP issue has been resolved for all customers. If you have
provided *a valid mobile number* on our website, you will receive the OTP.
Please follow the steps below to get the OTP:

1⃣. *Clear your cache* and *cookies* in the browser.

2⃣. Try using a *different browser*.

3⃣. Click on the *"resend OTP"* option.

Step:2

If you still haven’t received the OTP after trying all the above steps, please share a screen recording
that includes the completed waiting time for *Resend OTP*.
The customer coming up with the same issue

Apologize for the inconvenience sir, we will take your request for OTP, we will check with the
concerned team and update you.

Lapsed

We regret to inform you that your bet has lapsed because you did not meet certain conditions or
place your bet within the specified timeframe. As a result, your bet is considered invalid, and the
stake amount will be reversed back to your gaming wallet

Voided 8

Sorry to hear that sir. The bet was not taken by the system at the time you placed the bet.

Maybe time lapsed or due to network issues, the bet was not accepted, sir.

Suspended account

As part of the customer validation process, your account is temporarily suspended to verify your
gaming activities and genuineness. Please wait; it will be unblocked once the verification process is
completed. It will take 24-48 hours to complete the verification process.

Redirecting to the toll-free number

When we need to redirect: Tried to convenience more than several times still not able to do &

Customer messaging in different languages or voice message

(Try to convince the customer differently before providing the toll-free number.)

Sorry for the inconvenience sir, please contact our toll-free number 1800 257 5008 for better
assistance.

Thank you for sharing the details,

As per our system review your bet has been settled properly,

because if the ball land on the number primary number which you have placed bet you will get the
multiplied amount
For Troubleshooting Steps:

I sincerely apologize for the trouble you had to go through.

We kindly request you to follow the troubleshooting guidelines below:

⏩ Kindly clear the cache and cookies on the website.

⏩ Ensure you have a good network connection.

⏩ Try logging in to our website link again; it should work.

Note: If you consistently experience the same issue, please capture a screen-video recording and
share it with us sir, so that we can assist you further.

29: Mobile application

We are sorry to say this, but unfortunately, as of now, we do not have a mobile application. It is still
under development. Once it is launched, we will update you through our website. Until then, kindly
use our website at the link below: Win.com

Affiliate Program

Affiliate commission is available on our website.

Affiliate marketing is the process by which an affiliate earns a commission by referring other people.
The affiliate searches for individuals interested in being a part of our business, promotes the product,
and earns a share of the profit.

Affiliate commissions eligibility and terms and conditions

=> After referring, he should ensure that players are active and playing regularly.

=> A separate dashboard will be provided to affiliate partners with distinct login credentials to check
players' active status, earned commissions, and game history

=> The affiliate commission is a monthly-based earning program, and total month earned money for
particular month will be credited to the partner's account on the 2nd of each next month
=> Partners should have at least 6 players belonging to their ID, and at least five of them should be
active for the whole month.

Language Issue:
* We are sorry to inform you sir, we'll not be able to chat in another language, we request you chat in
English. For other language and information, kindly reach out to us: at 1800 257 5008.

How to become a VIP customer.

Sir, VIP is a special feature where you will get 10% of the losing amount as a losing bonus every week,
for casino games. To be eligible for that, we suggest you to play more games and deposit more
money on our platform to become a VIP customer

If a customer requests, make a call to their personal number.

We're sorry, but we don't have the option to make phone calls to customers. Please let us know your
concern, and I will be happy to assist you. Alternatively, you can contact our toll-free number at 1800
257 5008 for better assistance

If customer texting us with a language other than English

We are sorry to say that we are unable to understand your concern, kindly text with us in English for
better assistance. or else kindly contact our toll-free number; -------- for better assistance

If the customer wants to block the gaming account;

Step;1

We are sorry to hear this, may I know the reason for blocking the account?
(If a customer is facing issues with withdrawals, deposits, or any other negative experience on our
website, gather the necessary details and escalate the issue to the concerned department for
resolution. Ensure to follow up on the status until the issue is fully resolved.)

In the case where the account block is due to concerns about gaming addiction or financial
difficulties, we offer the following guidance:

Step 1:

Responsible Gaming Guidance:

Our games are designed for entertainment and enjoyment. We encourage you to play responsibly,
ensuring that your gaming activities do not negatively affect your finances or personal well-being.

Your well-being is our highest priority. We suggest setting personal limits and taking breaks as
needed. The aim is to ensure that your experience remains enjoyable and stress-free. Please
remember that maintaining a balance is essential for your overall happiness and safety.

Step;2

If you decide to proceed with closing your account, please provide the following information:

Username

Reference ID

Aadhaar card (front and back)

PAN card (front and back)

Thank you for sharing the details. We have forwarded the details to the back-end team to verify
details, once verification completed the account will be blocked.

Thank you for being with us as a valuable customer. Have a good day.