VIKASH KUMAR SINGH
Salesforce Administrator
Email: [[email protected]] | Phone: [8604964319] | Location: [Varanasi]
PROFESSIONAL SUMMARY
Results-driven Salesforce Administrator with 5 years of experience at Techium Infotech Pvt Ltd.
Adept at Salesforce configuration, user management, data security, workflow automation, and
report/dashboard creation. Passionate about leveraging Salesforce expertise to drive business
success and improve user experience.
WORK EXPERIENCE
Salesforce Administrator
Techium Infotech Pvt Ltd
2021 - Present
Certified Salesforce Administrator with a strong understanding of platform capabilities,
efficiently handling customer requests and system navigation.
Managed incidents using ServiceNow, providing proactive updates to callers during
troubleshooting.
Conducted scheduled meetings with stakeholders to ensure effective issue resolution.
Trained in Copado, gaining insights into release management and best practices.
Performed data migration using Data Loader, Workbench, and Data Import Wizard.
Configured user profiles, permissions, and security settings to manage platform access.
Implemented advanced customizations, including picklists, field dependencies, lookups,
master-detail relationships, record types, validation rules, and formula fields.
Automated processes using Salesforce Flows, Process Builder, and Workflow Rules.
Achieved 97% positive feedback score for exceptional service delivery.
Salesforce Intern
Delipat IT Pvt Ltd
02/2020 - 01/2021
Monitored case escalation inboxes, ensuring proper documentation before escalation.
Assisted in troubleshooting Salesforce technical issues, including debugging custom code
and integrations.
Provided end-user support and training on Salesforce functionalities.
Developed and updated user guides and documentation for enhanced usability.
Supported training sessions to help users adopt new features effectively.
EDUCATION
B.E. in Electronics & Communication Engineering
ITM Group of Institutions, Gwalior (2013-2017)
HSC (12th Grade)
KV No.2 Alwar (CBSE) (2011-2012)
SSC (10th Grade)
Army Public School Alwar (CBSE) (2009-2010)
CERTIFICATIONS
Salesforce Certified Administrator
SKILLS
User Management & Security
Workflow Automation
Reports & Dashboards
Data Migration (Data Loader, Workbench)
Salesforce Flows & Process Automation
Copado (Release Management)
Sales Cloud & Service Cloud
Salesforce CPQ
Apex Triggers
Experience Cloud
REST API Integration
PROJECTS
Sales Cloud Implementation (Ongoing)
Designed data models with custom objects for managing car bookings and customers.
Configured security settings, including sharing rules and roles, for data compliance.
Developed intuitive user interfaces using Experience Builder.
Implemented validation rules, Flows, and Apex Triggers for business automation.
Integrated Salesforce with external websites using APIs for seamless data flow.
Conducted thorough testing and best-practice deployments.
Healthcare CRM Transformation (Techi Tales) 10/2023 - 08/2024
Migrated data from Lotus Notes to Salesforce while ensuring accuracy and integrity.
Created custom objects and fields for General, Private, and Restricted Requests.
Automated email notifications for real-time staff communication.
Established a robust security model using OWD settings.
Developed reports and dashboards for insights into case status and resolution times.
Configured 10 built-in email templates for consistent client communication.
Service Cloud Implementation (Upromise) 02/2020 - 08/2023
Created fields and relationships to manage accounts, balances, and transactions.
Configured security levels and user roles to protect sensitive customer data.
Customized Case objects, assignment rules, and page layouts for streamlined case
management.
Developed workflows, email templates, and approval processes for automated customer
interactions.
Implemented workflows for account opening, identity verification, and document
collection.
LANGUAGES
English: Proficient
Hindi: Proficient
