Department KPI

Top Management Customer satisfaction score

Top Management Achievement of quality objectives
Top Management Cost of poor quality (COPQ)
Top Management Strategic goal performance
Production / Operations First pass yield (FPY)
Production / Operations Scrap rate / Rework rate
Production / Operations Downtime / Machine utilization
Production / Operations Production efficiency vs. plan
Production / Operations On-time production delivery
Maintenance Mean time between failure (MTBF)
Maintenance Mean time to repair (MTTR)
Maintenance Planned vs. unplanned maintenance ratio
Maintenance Equipment uptime
Quality Assurance / Control Internal audit findings and closures
Quality Assurance / Control Customer complaints / PPM
Quality Assurance / Control Defect rate by process/station
Quality Assurance / Control Product conformance rate
Logistics / Warehouse On-time delivery (OTD)
Logistics / Warehouse Inventory accuracy
Logistics / Warehouse FIFO adherence
Logistics / Warehouse Material handling error rate
Engineering / Process Development Time to implement engineering change
Engineering / Process Development Number of process improvements
Engineering / Process Development APQP milestone adherence
Engineering / Process Development Tooling change effectiveness
Purchasing / Supplier Quality Supplier on-time delivery (SOTD)
Purchasing / Supplier Quality Incoming quality (PPM, IQC defect rate)
Purchasing / Supplier Quality Number of supplier NCRs / CARs
Purchasing / Supplier Quality Supplier audit performance
Human Resources / Training Training hours per employee
Human Resources / Training Training effectiveness (post-assessment scores)
Human Resources / Training Competency gap closure rate
Human Resources / Training Employee turnover rate
IT / Document Control Document revision accuracy
IT / Document Control System uptime/downtime
IT / Document Control Access control compliance
IT / Document Control Time to update documents after change
 Clause Explanation
Top Management must demonstrate leadership (5.1), set measurable quality objectives (6.2), and review KPI performance du
Top Management must demonstrate leadership (5.1), set measurable quality objectives (6.2), and review KPI performance du
Top Management must demonstrate leadership (5.1), set measurable quality objectives (6.2), and review KPI performance du
Top Management must demonstrate leadership (5.1), set measurable quality objectives (6.2), and review KPI performance du
Production must ensure controlled production and monitor process parameters (8.5); 8.5.1.5 requires monitoring of process e
Production must ensure controlled production and monitor process parameters (8.5); 8.5.1.5 requires monitoring of process e
Production must ensure controlled production and monitor process parameters (8.5); 8.5.1.5 requires monitoring of process e
Production must ensure controlled production and monitor process parameters (8.5); 8.5.1.5 requires monitoring of process e
Production must ensure controlled production and monitor process parameters (8.5); 8.5.1.5 requires monitoring of process e
Maintenance processes must be monitored for effectiveness and efficiency through metrics such as MTBF, MTTR, and uptime.
Maintenance processes must be monitored for effectiveness and efficiency through metrics such as MTBF, MTTR, and uptime.
Maintenance processes must be monitored for effectiveness and efficiency through metrics such as MTBF, MTTR, and uptime.
Maintenance processes must be monitored for effectiveness and efficiency through metrics such as MTBF, MTTR, and uptime.
Quality must measure performance (9.1) and take corrective actions based on KPI data (10.2).
Quality must measure performance (9.1) and take corrective actions based on KPI data (10.2).
Quality must measure performance (9.1) and take corrective actions based on KPI data (10.2).
Quality must measure performance (9.1) and take corrective actions based on KPI data (10.2).
Logistics must verify product conformity before delivery (8.6) and manage nonconforming outputs (8.7), requiring KPIs like de
Logistics must verify product conformity before delivery (8.6) and manage nonconforming outputs (8.7), requiring KPIs like de
Logistics must verify product conformity before delivery (8.6) and manage nonconforming outputs (8.7), requiring KPIs like de
Logistics must verify product conformity before delivery (8.6) and manage nonconforming outputs (8.7), requiring KPIs like de
Engineering must manage product design (8.3) and process changes (8.5.6) with KPIs to ensure timelines and effectiveness are
Engineering must manage product design (8.3) and process changes (8.5.6) with KPIs to ensure timelines and effectiveness are
Engineering must manage product design (8.3) and process changes (8.5.6) with KPIs to ensure timelines and effectiveness are
Engineering must manage product design (8.3) and process changes (8.5.6) with KPIs to ensure timelines and effectiveness are
Purchasing must ensure supplier quality and performance (8.4), tracked through supplier KPIs like PPM, OTD, and audit scores
Purchasing must ensure supplier quality and performance (8.4), tracked through supplier KPIs like PPM, OTD, and audit scores
Purchasing must ensure supplier quality and performance (8.4), tracked through supplier KPIs like PPM, OTD, and audit scores
Purchasing must ensure supplier quality and performance (8.4), tracked through supplier KPIs like PPM, OTD, and audit scores
HR must ensure competency and training effectiveness (7.2), tracked by training-related KPIs.
HR must ensure competency and training effectiveness (7.2), tracked by training-related KPIs.
HR must ensure competency and training effectiveness (7.2), tracked by training-related KPIs.
HR must ensure competency and training effectiveness (7.2), tracked by training-related KPIs.
Documented information must be controlled (7.5), including document revision and system reliability KPIs.
Documented information must be controlled (7.5), including document revision and system reliability KPIs.
Documented information must be controlled (7.5), including document revision and system reliability KPIs.
Documented information must be controlled (7.5), including document revision and system reliability KPIs.