RESUME

Shaikh Furkhanoddin Rizwanoddin

Mobile No.: +91 880 551 6162
Email ID: [email protected]

Professional Summary

With Technical background having 15+ years’ experience in relevant to Business

Transformation, Continuous Improvement, Business/Process Improvement, Process
Automation, and Process Simplification, played a significant part in building the automation
tools and solutions that produced the best outcomes. Have been creating and implementing
ideas and solutions for business process improvement to support the functional team.

➢ Certified ScrumMaster
➢ Automation Anywhere Certified Advance RPA Professional
➢ Certified Continues Improvement Lead Practitioner (Lean SixSigma Green Belt)
➢ Certified in Fundamentals of Insurance (LM1) by The Chartered Insurance
Institute (London, UK).

Education

B.C.A. in 2006 with from S.R.T.M University Nanded

H.S.C. in 2002 with from Latur Board
S.S.C. in 1999 with from Latur Board

Technical Skills

➢ Application : SharePoint, Power BI, Power Apps, Power Automate

➢ Programming Languages : C, C++, VB 6.0, Python, VBA
➢ Database : SQL Server 2008, MS Access, My SQL

Work Experience

1. AkzoNobel Global Business Services LLP

Designation: CI Regional Specialist – From Apr’2023 to till date

Job Profile : As a CI Regional Specialist, I am responsible for fostering a Continuous

Improvement (CI) culture within our GBS functions, embedding it into their DNA. I leverage
my technical expertise to identify and implement automation opportunities using low-code/no-
code technologies such as Power Apps, Power Automate, and Power BI. Additionally, I develop
cost-effective automation solutions with VBA and facilitate the routing of more complex
automation needs such as RPA, IT enablement, or technical/functional enhancements to the
appropriate functions or departments.

Beyond automation, I support GBS functions in executing CI projects by applying

methodologies such as Just Do It, PDCA, and Lean Six Sigma. My role involves conducting
independent Value Stream Mapping (VSM), Root Cause Analysis as well as designing current
and future states, developing implementation plans, and ensuring successful execution of
solutions. I work toward achieving CI targets and key performance indicators set by the Global
CI team and the Regional CI Manager; the key responsibilities are:
 ➢ Technical Expertise & Automation:

• Develop low-code/no-code solutions using Power Apps, Power Automate, and Power
BI to streamline business processes.
• Design and implement Excel VBA macros for cost-effective automation of repetitive
tasks.
• Identify automation opportunities by analyzing existing processes and recommending
scalable digital solutions.
• Integrate systems and data sources into unified Power Platform solutions for better
decision-making and efficiency.
• Support cross-functional automation routing by directing RPA, IT development, and
technical enhancements to the right teams.
• Maintain and troubleshoot automation workflows, ensuring minimal downtime and
consistent performance.
• Ensure governance and compliance while deploying automation tools across
departments.
• Continuously improve and optimize automation frameworks for long-term
sustainability and adaptability.
• Create visual dashboards in Power BI to communicate KPIs and operational insights
effectively.
• Stay current with platform updates and apply new features or tools from Microsoft’s
ecosystem for innovation.

➢ Continuous Improvement:

• Design current and future state process maps to align with organizational CI goals
and business needs.
• Develop and drive implementation plans, ensuring timely delivery and stakeholder
alignment.
• Track and report CI project KPIs, collaborating with the Global and Regional CI teams
for alignment.
• Coordinate cross-functional stakeholders, ensuring smooth execution of automation
or CI initiatives.
• Champion continuous improvement culture, aligning automation efforts with long-
term strategic outcomes.

State Street HCL Services.

Designation: Deputy Manager

Duration: From Apr’2021 to Mar’2023

Job Profile: As Deputy Manager I’ve to identify various process improvement needs,
implementing the improvement plan, tools, and techniques across the board, as well as
supporting various management support needs, are all part of my responsibility. Responsible
for all the Risk and Compliance activities for DCoE. As deputy manager, identifying and
supporting automation / process improvement initiatives across JVs.

➢ Analyze business information to identify process improvement for increasing business

efficiency and effectiveness
➢ Generate and distribute management reports in accurate and timely manner
➢ Develop documentation to allow for smooth operation and easy system management
➢ Participate in cross-functional meetings to resolve recurring client issues
➢ Provide customer support and assistance in troubleshooting and resolution
➢ Provide support and maintenance to existing automated solutions
2. Eaton Technologies Pvt. Ltd.

Designation : Sr. OPEX Analyst

Duration: From May’2019 to Apr’2021

Job Profile : As Sr. OPEX Analyst I am responsible for maintaining, developing, and
improving current processes within the Customer Service function in Pune. This involve
deployment of consistent work practices across sites and provide actionable intelligence around
opportunities within the transaction group; the key responsibilities are:

➢ Drive ELSS initiative like 5S, 8D, FMEA and Kaizen initiative to reduce errors and
manual work.
➢ Facilitates formulation and consolidation of Balance Score Card Metrics for the
Customer Service Team within the given timelines, identify gaps and work with the
local leadership team for closure of these opportunities.
➢ Work with OPEX Manager in driving and deployment of Eaton’s Continuous
Improvement Framework
➢ Act as a change agent to develop a culture of continuous improvement, lead and
motivate others to action and accomplish CI goals through team work
➢ Review of existing processes within businesses to ensure we have required process
hygiene as per EBS guidelines.

3. Infosys BPO Ltd

Designation : Technical Operations Analyst

Duration: From Apr’2012 to 30 th Apr’2019

Job Profile : As Associate Consultant the role was to assist in business and strategy
planning, identifying pain areas of clients/stakeholders and find out the suitable solution,
recommending/creating the proposals, building the development and deployment plan, and to
ensure the quality deliverable with an objective to ensure client deliverable are met; the key
responsibilities were:

➢ Participation in clients/stakeholder’s discussion to understand the pain area faced.

➢ Preparing and presenting the required solution.
➢ Diagnosing As Is assessment by conducting the requirements workshop.
➢ Preparing Solution Architecture, Effort Estimation, Designing, Detailing of processes
Development & Deployment Plans, Effort Costing and Benefit Calculation.
➢ Assisting team members (Developers) in development & deployment plan.
➢ Setting up the Daily, Weekly & Monthly governance to update & understand the
process improvement execution.
➢ Handling, assisting & mentoring a team of Developers.

4. WEBSUPPORTERS TECHNOLOGIES PVT. LTD.

Designation : Technical Support

Duration: From Feb’2011 to Mar’2012

Job Profile : Websupporters Technology Pvt. Ltd. is a webhosting company which provides
the space on server for hosting the websites. With Websupporters worked for Technical and
Sales Division. For Technical division worked as L1 support, where I must resolve the
technical queries regarding the hosted websites of the clients. For the Sales division,
 creating the different web hosting packages, promoting the sales by creating the attractive
discount/promotional offers, converting the sales queries in to the sales; key
responsibilities were:

➢ Resolving the Technical Issues through Live chat, Ticketing and Remote Desktop
systems.
➢ Working on different panels such as WHM, CPanel, Plesk.
➢ Good Knowledge on Domain registration and Webhosting.
➢ Good knowledge of MySQL, MSSQL Database.
➢ Promoting the Sales by providing the good quality of support and product.
➢ Creating the different attractive products, compare to the other webhosting
companies in market.
➢ Retaining the old customer which helps to generate the revenue.
➢ Resolving the customers complains.

5. D-TECH SOLUTION.

Designation : Sales Executive

Duration: From Feb’2009 to Feb’2011

Job Profile : Worked with D-Tech Solution as a Sales Executive. D-Tech solution was a Pune
based Software development company; key responsibilities were:

➢ Promote and sale the Software developed by team.

➢ Gather the different requirements from the end users.
➢ Helping development team by providing the requirement gathered by users.

6. VB TRADERS (ICICI WEBTRADE LTD.)

Designation : DCID

Duration: From Feb’2007 to Feb’2009

Job Profile : Worked with VB Traders as DCID. VB Traders is a DBC of ICICI DIRECT.COM.
VB Traders is a sub broker firm registered under ICICI Web Trade Ltd.; the key responsibilities
were:

➢ Selling ICICIs’ 3in1 account (which contains a saving account, a DMAT account, and a
trading account)
➢ Promoting the sales by supporting individuals to invest is share market.

Extra Curriculum Activities

➢ Participate to all cultural activities of college level and University level.

➢ Won the first prize at the district level drama competition.
➢ Participate in state level drama competition.

Personal Detail

Date of Birth : 28-March-1983

Marital Status : Married
Permanent Address : Flat # 23, Third Floor,
Kumar Parnkuti, Yerwada, Pune - 06
Email Address : [email protected]
Contact No : +91 880 551 6162