H&A – Recruitment Services
HOTEL MANAGER
Department Hotel Operations Grade Mid-Level Management
Reports To MD/CEO Supervises All hotel department staff
(Front Desk, Housekeeping,
Food & Beverage,
Maintenance, etc.)
Job ID CHA-HOM-0325-001
Internal Working All hotel staff, Finance External Working Vendors and suppliers.,
Relationships department, Sales and marketing Relationships Guests, Regulatory bodies.
departments.
Employment Type Full-Time
Working Hours Flexible hours, including evenings, weekends, and holidays, as required to meet the
needs of the hotel.
Availability for on-call duties.
Salary ₦250,000 – ₦400,000 (Incentives will be discussed and negotiated based on performance
after 90 days)
Location Gwarinpa, Abuja
Job Summary
The Hotel Manager will be responsible for the overall management and operation of the hotel, ensuring the highest
standards of service, cleanliness, and guest satisfaction. The ideal candidate will have a proven track record in the
hospitality industry, particularly in boutique or small-scale hotels, and will be a hands-on leader who can implement
policies, meet targets, and foster a culture of accountability and excellence.
This role requires a proactive problem-solver who is tech-savvy, detail-oriented, and committed to maintaining the
hotel’s reputation as a premier destination. The Hotel Manager will oversee daily operations, manage staff, and
ensure compliance with company policies while driving revenue growth and operational efficiency.
Position Description:
Key Accountabilities Responsibilities
Operational Management • Oversee the day-to-day operations of the hotel, ensuring smooth and
efficient functioning across all departments.
• Implement and enforce company policies, procedures, and standards to
maintain consistency and quality.
• Ensure the hotel is always clean, well-maintained, and meets health and
safety regulations.
• Monitor and manage inventory, supplies, and equipment to ensure optimal
stock levels and cost efficiency.
Financial Management • Meet and exceed revenue targets by driving occupancy rates, optimising
pricing strategies, and maximising revenue streams.
• Prepare and manage budgets, financial reports, and forecasts to ensure
profitability.
• Monitor expenses and implement cost-control measures without
compromising quality.
Guest Experience • Ensure exceptional guest service by maintaining high standards of
hospitality and promptly addressing guest concerns or complaints.
• Develop and implement strategies to enhance guest satisfaction and
loyalty.
• Monitor guest feedback to identify areas for improvement and implement
corrective actions.
Team Leadership • Recruit, train, and supervise hotel staff, fostering a positive and
collaborative work environment.
• Conduct regular performance evaluations and provide constructive
feedback to team members.
• Lead by example, promoting a culture of accountability, initiative, and
professionalism.
Technology and Innovation • Utilise hotel management software and other technology platforms to
optimise operations and enhance guest experience.
• Implement technology solutions to improve efficiency and enhance guest
engagement.
Sales and Marketing • Collaborate with the marketing team to develop and execute strategies to
attract new guests and retain existing ones.
• Build and maintain relationships with local businesses, travel agencies, and
other partners to drive bookings.
HAROBED & ASSOCIATES LTD
www.harobedandassociates.com
Qualifications and Requirements
• Bachelor's degree in Hospitality Management, Business Administration, or a related field preferred.
• Proven experience as a Hotel Manager or in a similar leadership role within the hospitality industry,
preferably in a boutique or small-scale hotel
• Strong understanding of hotel operations, including front office, housekeeping, food and beverage and
sales
• Excellent leadership and team management skills, with the ability to inspire and motivate staff
• Strong problem-solving skills and the ability to make decisions under pressure
• Tech-savvy with proficiency in hotel management software and other relevant tools
• Ability to work flexible hours, including weekends and holidays.
• High level of accountability, initiative and attention to detail
Working Based on work exigencies extra hours may be required (Flexible with working hours.)
Conditions/Other
Requirements
HAROBED & ASSOCIATES LTD
www.harobedandassociates.com
