Caraga Region

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CIVIL SERVICE COMMISSION
CITIZEN’S CHARTER
2023 (5th Edition)

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 I. Mandate

The Civil Service Commission (CSC), as the central personnel agency of the
Government, shall establish a career service and adopt measures to promote
morale, efficiency, integrity, responsiveness, progressiveness, and courtesy in the
civil service. It shall strengthen the merit and rewards system, integrate all human
resources development programs for all levels and ranks, and institutionalize a
management climate conducive to public accountability. It shall submit to the
President and the Congress an annual report on its personnel programs.

II. Vision

By 2030, the CSC shall be the leader in empowering people and organizations in
Human Resource (HR) and Organizational Development (OD), and in serving the
public through streamlined and digitalized services.

III. Core Purpose

Gawing Lingkod Bayani ang Bawat Kawani (To make every civil servant a servant
hero).

IV. Service Pledge

We, the officials and employees of the CSC, commit to a responsive, accessible,
courteous, and effective public service by:

Serving you promptly, efficiently, and with utmost courtesy by authorized

personnel with proper identification from Mondays to Fridays, 8:00 a.m. to 5:00
p.m., without noon break, subject to reasonable health and security measures
adopted by the CSC;

Ensuring strict compliance with service standards, with written explanation for any
delay in frontline services;

Responding to your complaint/s about our services the soonest or within the day
through our Public Assistance and Complaints Desk and taking corrective
measures;

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Valuing every citizen’s comments, suggestions, and needs, including those with
special needs such as the differently-abled, pregnant women, and senior citizens;
and

Empowering the public through 24/7 access to information on our policies,

programs, activities, and services through our official website (www.csc.gov.ph).
For Regional Office (RO) or Field Office (FO) contact details, please refer to the
Directory on pages 98 to 99.

All these we pledge because YOU deserve no less.

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 LIST OF SERVICES
CSC Regional Office Services
Publication of Vacant Positions in the Government 64
Request for Certified True Copy/Photocopy of CSC Decision/Resolution 66
Request for Certified True Copy/Photocopy of Case Records 71
Issuance of Certificate of No Pending Administrative Case (Walk-in, 75
Optional)
Issuance of Certificate of No Pending Administrative Case (through 79
Mail/Online Request)
Online Processing of Examination application for Career Service 83
Examination (CSE)-Pen and Paper Test-Professional and Sub-
Professional Level)
Issuance of Certificate of Eligibility (CSE-PPT) – Printed on Security Paper 88
Computerized Examination (COMEX), CSC Regional Offices I-IV, VI-VIII, 92
X, XII, CAR, NCR, and Caraga
Issuance of Certification of Eligibility (CSE-PPT and CSC COMEX) Printed 100
on Stationery Paper
Issuance of Verified Civil Service Eligibility Using Civil Service Eligibility 104
Verification System
Issuance of Verified Civil Service Eligibility (Walk-in) 106
Issuance of Certification of Eligibility (Walk-in, for lost 110
Certificates/Certification) Printed on Security Paper
Issuance of Authenticated Certificate of Eligibility (Online Request) 116
Grant of Eligibility Under Special Laws and CSC Issuances 121
Response to Request for In-House training 144
Issuance of Certified Copies of Documents (Appointments papers, Service 147
Cards, CSC Records and CSC Issuances/Resolutions) Online Request
Handling of Queries/Request for Assistance on Civil Service Matters 152
(Online and Walk-in)
Response to Job Applications 156

Feedback and Complaints 229

List of Offices 230
List of Acronyms 254

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CSC Regional Office Services

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1. Publication of Vacant Positions in the Government
Vacant positions in the career service, including vacant executive/managerial positions
in the second level that are authorized to be filled, together with their corresponding
qualification standards and plantilla item numbers, shall be published and posted in
three (3) conspicuous places. All agencies shall submit a list of their vacant positions
in electronic and printed copies to the CSC FO concerned. The printed copy shall be
posted by the CSC FO in its bulletin board. The electronic copy shall be forwarded to
the CSC RO concerned which shall publish the same in the CSC Bulletin of Vacant
Positions in Government in the CSC website.

Office or Division: Public Assistance and Liaison Division, CSC RO

Classification: Simple
Type of Transaction: G2G – Government to Government
Who may avail: All Government Agencies (NGAs, LGUs, GOCCs, WDs,
SUCs, LUCs)

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

List of Vacant Position authorized to be CSC RO/FO
filled and their corresponding
qualification standards and plantilla
item numbers (CS Form 9 Revised
2018) in electronic and printed copies

FEES
PROCESSING PERSON
CLIENT STEPS CSC ACTIONS TO BE
PAID TIME RESPONSIBLE
1. FO submits CS Form 9 in 1.1 Download Action Officer,
electronic copy to CSC RO and review Public
through email the CS Form Assistance and
([email protected]). 9. Liaison
1.2 Publish the Division
same in the
CSC Bulletin
of Vacant
Positions in
the
Government
in the CSC
website.

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 TOTAL None One (1)
working day
upon receipt
of complete
documents.

Above cited
number of
working day
may be
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032.*
*1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension
and final date of release of request. 2) To serve as proof, the written notice shall be signed by the client
which can be in the form of electronic or scanned signature.3) In the event, that securing a written
notification and acknowledgement from the client is not feasible, other means of communication such as,
but not limited to, emails and/or short message service (SMS) can be done to ensure that client is properly
notified.

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2. Request for Certified True Copy (CTC) of CSC RO Decisions/
Resolutions

Upon request, the LSD issues certified true copies of CSC RO Decisions/Resolutions to
concerned parties or their authorized representatives.

Office or Division: Legal Services Division, CSC RO

Classification: Simple

Type of G2C – Government to Citizens

Transaction: G2B – Government to Businesses
G2G – Government to Government
a. Concerned parties involved in the case;
Who may avail:
b. Authorized representative of the concerned party;
c. Authorized Liaison Officer of the agency; and
d. Courts and administrative bodies exercising quasi-judicial or
investigative functions by means of the compulsory process
of subpoena duces tecum, in aid of investigation and/or
determination or resolution of pending cases.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

By concerned parties involved
1. Accomplished LSD Request Form • LSD, CSC RO

2. Scanned copy of at least one ID card (front

and dorsal side) of the requesting party,
valid (not expired) on the date of transaction,
as follows:
• Philippine Identification (PhilID) or National ID PSA
• Driver’s License/Temporary Driver’s License LTO
(LTO O.R. must be presented together with
old Driver’s License; O.R. alone is not
allowed)/Student Driver’s Permit;
• Passport; DFA
• PRC License; PRC
• SSS ID; SSS
• GSIS ID (UMID); GSIS

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• Voter’s ID/Voter’s Certification; COMELEC
• BIR/Taxpayer’s ID (ATM type/TIN card type BIR
with picture);

• PhilHealth ID (must have the bearer’s name, PhilHealth

clear picture, signature and PhilHealth
number);
• Company/Office ID; Requesting party’s Company/Office
• School ID; Requesting party’s school
• Police Clearance/Police Clearance Certificate PNP
(with picture);
• Postal ID; PhilPost
• Barangay ID; Barangay where the requesting
party resides
• NBI Clearance; NBI
• Seaman’s Book; MARINA
• HDMF Transaction Card; HDMF
• PWD ID; Social Welfare and Development
Office
• Solo Parent ID; Office of the Municipal/City where
the requesting party resides
• Senior Citizen’s ID; Office of Senior Citizen’s Affairs of
the Municipal/City where the
requesting party resides
• Alien Certificate of Registration Identity Card Bureau of Immigration
(ACR I-CARD); and
• CSC Eligibility Card (note: Implemented only CSC RO where the requesting party
beginning May 3, 2015 CSE-PPT took the exam

By authorized representative of the parties

concerned, authorized Liaison Officer of
agency
• accomplished LSD Request Form; LSD, CSC RO
• scanned copy of any valid original LTO, DFA, PRC, SSS, GSIS,
government-issued ID (front and dorsal side) COMELEC, School, PAG-IBIG,
of the concerned party; Post Office, PSA, CSC, BIR, PNP,
NBI, Barangay, DSWD, MARINA
• authorization letter from the requesting Party availing of the service
concerned party; and
• scanned copy of any valid original LTO, DFA, PRC, SSS, GSIS,
government-issued ID (front and dorsal side) COMELEC, School, PAG-IBIG,
of the representative/Liaison Officer Post Office, PSA, CSC, BIR, PNP,
NBI, Barangay, DSWD, MARINA

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 CLIENT FEES TO PROCESSING PERSON
CSC ACTIONS
STEPS BE PAID TIME RESPONSIBLE
1.Submit 1.1Receive request Action Officer
LSD request and documentary
form and requirements.
documentary
requirements 1.2Preliminarily
as indicated assess
above. completeness of
request form and
supporting
document/s if:

• Incomplete -
Inform requesting
party of any
deficiency by
issuing a
Compliance letter
enumerating the
missing
requirements.

• Complete – Issue
acknowledgement
receipt containing
unique ID No.,
name and
designation of
responsible officer/
employee, date
and time of receipt.

1.3Retrieve the Action Officer

requested
documents and
issue order of
payment and
advice client to pay
corresponding fee;
if the requested
documents are not
available, inform
the clients.

2. Pay to the 2.1 Process payment Cashier

cashier. and issue OR.

2.2 Record the OR No. Action Officer

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 2.3 Photocopy/
reproduce and
certify the
requested
documents.

2.4 Scan and redact

personal
information (if
request is for
research/reference
purposes).

3. Receive 3.1.Release the CTC Action Officer

the CTC of of CSC Decisions /
CSC Resolutions to
Decisions/ client .
Resolutions
*in person, upon
verification of the
identity of the
requesting party

TOTAL PHP10.00 Two (2) hours/

per page transaction
for CTC
Three (3)
PHP3.00 working days
per page for those that
for require
photocopy redaction of
only not personal
CTC information

Above cited
number of
working days
may be
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032.***

*Request may be filed online at [email protected].

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3. Request for Certified True Copy (CTC)/Photocopy of Case Records
Upon request, the LSD issues certified true copies of case records to be used for specific
purposes. These refer to records of administrative cases decided or currently pending
for decision/resolution by the CSC Regional Office.
Office or Division: Legal Services Division, CSC RO
Classification: Simple
Type of Transaction: G2C – Government to Citizens
G2G – Government to Government
Who may avail: • Any requesting party as it pertains to his/her personal
records;
• The Head of the Agency, the Personnel Officer or the
Administrative Officer of the Agency to which the
employee concerned belongs; and
• Courts and administrative bodies exercising quasi-
judicial or investigative functions by means of the
compulsory process of subpoena duces tecum, in aid of
the determination or resolution of pending cases.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

By concerned parties involved
1. Accomplished LSD Request Form LSD, CSC RO
2. Scanned copy of at least one ID card (front
and dorsal side) of the requesting party,
valid (not expired) on the date of transaction,
as follows:
• Philippine Identification (PhilID) or National PSA
ID
• Driver’s License/Temporary Driver’s License LTO
(LTO O.R. must be presented together with
old Driver’s License; O.R. alone is not
allowed)/Student Driver’s Permit;
• Passport; DFA
• PRC License; PRC
• SSS ID; SSS
• GSIS ID (UMID); GSIS
• Voter’s ID/Voter’s Certification; COMELEC
• BIR/Taxpayer’s ID (ATM type/TIN card type BIR
with picture);

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• PhilHealth ID (must have the bearer’s name, PhilHealth
clear picture, signature and PhilHealth
number);
• Company/Office ID; Requesting party’s Company/Office
• School ID; Requesting party’s school
• Police Clearance/Police Clearance PNP
Certificate (with picture);
• Postal ID; PhilPost
• Barangay ID; Barangay where the requesting
party resides
• NBI Clearance; NBI
• Seaman’s Book; MARINA
• HDMF Transaction Card; HDMF
• PWD ID; Social Welfare and Development
Office
• Solo Parent ID; Office of the Municipal/City where
the requesting party resides
• Senior Citizen’s ID; Office of Senior Citizen’s Affairs of
the Municipal/City where the
requesting party resides
• Alien Certificate of Registration Identity Card Bureau of Immigration
(ACR I-CARD) ; and
• CSC Eligibility Card (note: Implemented only CSC RO where the requesting party
beginning May 3, 2015 CSE-PPT took the exam
By authorized representative of the parties
concerned, authorized Liaison Officer of
agency
1. Accomplished LSD Request Form; LSD, CSC RO
2. Scanned copy of any valid original LTO, DFA, PRC, SSS, GSIS,
government-issued ID (front and dorsal COMELEC, School, PAG-IBIG, Post
side) of the concerned party; Office, PSA, CSC, BIR, PNP, NBI,
Barangay, DSWD, MARINA
3. Authorization letter from the requesting Party availing of the service
concerned party; and
4. Any valid original government-issued ID of LTO, DFA, PRC, SSS, GSIS,
the representative/Liaison Officer. COMELEC, School, PAG-IBIG, Post
Office, PSA, CSC, BIR, PNP, NBI,
Barangay, DSWD, MARINA

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 FEES TO BE PROCESSING PERSON
CLIENT STEPS CSC ACTIONS PAID TIME RESPONSIBLE
1. Submit LSD 1.1 Receive request and Action
request form and documentary Officer, LSD
documentary requirements.
requirements as
indicated above. 1.2 Preliminarily assess
completeness of the
documents attached to
the request, if:

• Incomplete - Inform
requesting party of
any deficiency by
issuing a Compliance
letter enumerating the
missing requirements.

• Complete – Issue
acknowledgement
receipt containing
unique ID No., name
and designation of
responsible officer/
employee, date and
time of receipt.

1.3 Retrieve the requested

records, issue order of
payment and advise
client to pay
corresponding fee, if
records are available.

If records are not

available, inform the client
that requested records are
not available.
2. Pay to the cashier. 2.1 Process payment and Cashier
issue OR

2.2 Record the OR No. Action

Officer, LSD
2.3 Photocopy/reproduce
and certify the
requested documents.
3.3. Receive CTC of 3.1. Release CTC of case Action
case records. records to client Officer, LSD

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 *in person, upon
verification of the
identity of the requesting
party

TOTAL PHP10.00 Three (3)

per page working days
for CTC upon receipt
documents of complete
. documents

PHP3.00 Above cited

per page number of
for working days
photocopy may be
only not extended
CTC. only once for
the same
number of
days
pursuant to
Rule VII,
Sec. 3(b) of
JMC No.
2019-001 on
the IRR of
RA 11032.**

**1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension and
final date of release of request. 2) To serve as proof, the written notice shall be signed by the client which can
be in the form of electronic or scanned signature.3) In the event, that securing a written notification and
acknowledgement from the client is not feasible, other means of communication such as, but not limited to,
emails and/or short message service (SMS) can be done to ensure that client is properly notified.

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 4. Issuance of Certificate of No Pending Administrative Case
The Certificate of No Pending Administrative Case is requested by a government
official/employee and other authorized individual as a requirement for promotion and
other related transactions.

Office or Division: Legal Services Division, CSC RO

Classification: Simple; Complex
Type of Transaction: G2C – Government to Citizens
Who may avail: Government officials and employees and other
authorized individual/officer

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

By concerned parties involved
1. CSC Request Form for Certificate of No ▪ LSD, CSC RO
Pending Administrative Case
By authorized representative of the parties
concerned, authorized Liaison Officer of
agency
1. Accomplished CSC Request Form;
2. At least one ID card of the requesting party,
valid (not expired) on the date of
transaction, as follows:

• Philippine Identification (PhilID) or National PSA

ID
• Driver’s License/Temporary Driver’s License LTO
(LTO O.R. must be presented together with
old Driver’s License; O.R. alone is not
allowed)/Student Driver’s Permit;
• Passport; DFA
• PRC License; PRC
• SSS ID; SSS
• GSIS ID (UMID); GSIS
• Voter’s ID/Voter’s Certification; COMELEC
• BIR/Taxpayer’s ID (ATM type/TIN card type BIR
with picture);
• PhilHealth ID (must have the bearer’s name, PhilHealth
clear picture, signature and PhilHealth
number);
• Company/Office ID; Requesting party’s Company/Office

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• School ID; Requesting party’s school
• Police Clearance/Police Clearance PNP
Certificate (with picture);
• Postal ID; PhilPost

• Barangay ID; Barangay where the requesting party

resides
• NBI Clearance; NBI
• Seaman’s Book; MARINA
• HDMF Transaction Card; HDMF
• PWD ID; Social Welfare and Development
Office
• Solo Parent ID; Office of the Municipal/City where the
requesting party resides
• Senior Citizen’s ID; Office of Senior Citizen’s Affairs of the
Municipal/City where the requesting
party resides
• Alien Certificate of Registration Identity Card Bureau of Immigration
(ACR I-CARD) ; and
• CSC Eligibility Card (note: Implemented CSC RO where the requesting party
only beginning May 3, 2015 CSE-PPT took the exam

3. Authorization letter from the requesting Requesting party

concerned party; and
4. Any valid original government-issued ID of LTO, DFA, PRC, SSS, GSIS,
the representative/Liaison Officer. COMELEC, School, PAG-IBIG, Post
Office, PSA, CSC, BIR, PNP, NBI,
Barangay, DSWD, MARINA

FEES TO PROCESSING PERSON

CLIENT STEPS CSC ACTIONS
BE PAID TIME RESPONSIBLE
1.Submit 1.1Accept and
accomplished preliminarily
request for assess Action Officer,
Certificate of completeness of Legal Service
No Pending documents Division, CSC
Administrative attached to RO – For
Case form request, if request at the
and one (1) CSC ROs
valid original • Incomplete -
government- Inform requesting
issued ID. party of any
deficiency by
issuing a
Compliance Letter
enumerating the
missing
requirements.

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 • Complete –
Issue
acknowledgement
receipt containing
ID No., name and
designation of
responsible
officer/ employee,
date and time of
receipt.
1.2 Issue charge slip
and advise client
to pay to the
Cashier.

1.3 Process request.

2.Pay to the 2.1 Process payment Cashier

cashier. and issue OR.

2.2 Record the OR

No.
Action Officer
2.3 Process request.

3.Receive the 3.1. Release the Releasing

Certificate. Certificate. Officer

TOTAL PHP100.00 One (1)

working day
(1-15
certificates);

Three (3)
working days
(16-45
certificates);

Seven (7)
working days
(exceeding 45
certificates)

Above cited
number of
working days
may be

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 extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032.**

*Client may opt to deposit the corresponding fee through the official Bank Account of the CSC RO, (insert
Back Account No. ) and send a scanned duplicate copy of the Deposit Slip, via email or Messenger to
serve as basis for the issuance of Official Receipt.

**1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension
and final date of release of request. 2) To serve as proof, the written notice shall be signed by the client
which can be in the form of electronic or scanned signature.3) In the event, that securing a written
notification and acknowledgement from the client is not feasible, other means of communication such as,
but not limited to, emails and/or short message service (SMS) can be done to ensure that client is properly
notified.

Retirees are exempt from payment pursuant to CSC Resolution No. 1301597 dated 24 July 2013 on
Waiver of Fee for Clearance of Pendency/Non-Pendency of Administrative Case.

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5. Issuance of Certificate of No Pending Administrative Case (through
Mail/Online Request)
The Certificate of No Pending Administrative Case is requested by a government
official/employee as a requirement for promotion and other related transactions.

Office or Division: Legal Services Division, CSC RO

Classification: Simple; Complex
Type of G2C – Government to Citizens
Transaction:
Who may avail: Government officials and employees and other authorized
individual/officer

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Request for Certificate of No Pending CSC RO email at
Administrative Case Form; [email protected].

2. Self-addressed stamped envelope or Post Office or Private Courier

Pouch, and Postal Money Order (PMO) or Services; LBP
copy of proof of payment (electronic
receipt or deposit slip paid to CSC
Regional Office Land Bank Account); and

3. Scanned copy of at least one ID card

(front and dorsal side) of the requesting
party, valid (not expired) on the date of
transaction, as follows:

• Philippine Identification (PhilID) or National PSA

ID
• Driver’s License/Temporary Driver’s LTO
License (LTO O.R. must be presented
together with old Driver’s License; O.R.
alone is not allowed)/Student Driver’s
Permit;
• Passport; DFA
• PRC License; PRC
• SSS ID; SSS
• GSIS ID (UMID); GSIS
• Voter’s ID/Voter’s Certification; COMELEC

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 • BIR/Taxpayer’s ID (ATM type/TIN card BIR
type with picture);
• PhilHealth ID (must have the bearer’s PhilHealth
name, clear picture, signature and
PhilHealth number);
• Company/Office ID; Requesting party’s Company/Office
• School ID; Requesting party’s school
• Police Clearance/Police Clearance PNP
Certificate (with picture);
• Postal ID; PhilPost
• Barangay ID; Barangay where the requesting party
resides
• NBI Clearance; NBI
• Seaman’s Book; MARINA
• HDMF Transaction Card; HDMF
• PWD ID; Social Welfare and Development
Office
• Solo Parent ID; Office of the Municipal/City where the
requesting party resides
• Senior Citizen’s ID; Office of Senior Citizen’s Affairs of
the Municipal/City where the
requesting party resides
• Alien Certificate of Registration Identity Bureau of Immigration
Card (ACR I-CARD); and
• CSC Eligibility Card (note: Implemented CSC RO where the requesting party
only beginning May 3, 2015 CSE-PPT. took the exam

FEES TO PROCESSING PERSON

CLIENT STEPS CSC ACTIONS TIME RESPONSIBLE
BE PAID
1. Send accomplished 1.1 Accept and LSD Action
Request for Certificate preliminarily Officer
of No Pending assess
Administrative Case completeness of
form and self-addressed submitted
stamped envelope or documents to
Pouch, and Postal the request, if
Money Order (PMO).
• Incomplete -
For online request*, Inform
copy of accomplished requesting party
form and proof of of any deficiency
payment such as by issuing a
electronic receipt, Compliance
screenshot of bank
Letter
transfer, or deposit slip,
enumerating the
whichever is
applicable/available. missing
Send it through the requirements
following email address:
[email protected]

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 • Complete – Issue
acknowledgement
receipt containing
ID No., name and
designation of
responsible officer/
employee, date
and time of receipt
1.2 Check if PMO is
worth
P100.00/validate
with the Cashier
if the bank
transfer/online
payment was
received.

1.3 Process request

If disapproved/
denial of
application/request,
provide notice
stating the reason
for the disapproval/
denial, through
contact details
provided.

2. Receive the 2.1. Using the self- LSD AO

Certificate** addressed
stamped
envelope, mail
the Certificate;
send a copy of
the Certificate to
the client’s email
address.
TOTAL PHP100.00 Three (3)
working
days
(1-15
certificates);

Seven (7)
working
days
(not
exceeding

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 45
certificates);

Fourteen
(14)
working
days
(exceeding
45
certificates)

Above cited
number of
working
days may
be
extended
only once
for the
same
number of
days
pursuant to
Rule VII,
Sec. 3(b) of
JMC No.
2019-001
on the IRR
of RA
11032.***

* For online request, client may opt to deposit the corresponding fee through the official Bank Account of
the CSC RO (Insert Bank Account No.) and send a scanned duplicate copy of the Deposit Slip, via email
or Messenger to serve as basis for the issuance of Official Receipt.
**The certificate will be mailed using the self-addressed stamped envelope/or through email.

**1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension
and final date of release of request. 2) To serve as proof, the written notice shall be signed by the client
which can be in the form of electronic or scanned signature.3) In the event, that securing a written
notification and acknowledgement from the client is not feasible, other means of communication such as,
but not limited to, emails and/or short message service (SMS) can be done to ensure that client is properly
notified.

Retirees are exempt from payment pursuant to CSC Resolution No. 1301597 dated 24 July 2013 on Waiver
of Fee for Clearance of Pendency/Non-Pendency of Administrative Case.

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6. Processing of Examination Application (CSE-Pen and Paper Test-
Professional and Sub-Professional Level)

An individual wishing to take the CSE-PPT Professional and Sub-Professional to acquire

the appropriate civil service eligibility needs to fill out an application form. This provides
vital information about the applicant and his/her qualification to take the examination.

Office or Division: Examination Services Division (ESD)

Classification: Simple
Type of Transaction: G2C – Government to Citizens
Who may avail: • Filipino Citizen, at least 18 years old, and of good moral
character, has no criminal record, or has not been
convicted by final judgment of an offense or crime
involving moral turpitude as indicated at the back of CS
Form 100 rev. Sept 2016: or disgraceful/immoral
conduct, dishonesty, exam irregularity, drunkenness or
addiction to drugs.
• Has not been dishonorably discharged from military
service, or dismissed for cause from any civilian position
in the government.
• Must have not taken the same level of career service
examination, regardless of mode, within three (3)
months from the last examination taken.

CHECKLIST OF WHERE TO SECURE

REQUIREMENTS
1. Fully accomplished application Application Form is available FREE OF
form (Revised CS Form No. 100). CHARGE at the processing center/venue
The spaces for “Signature of through the Lingkod Bayani KIOSK.
Applicant” and “Right
Thumbmark” on the form should
be left blank. These shall be
accomplished in the presence of
the CSC processor.

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2. Four (4) copies of identical pictures with Photo-printing services/photo studio
specifications as follows:

a. Philippine passport size (4.5cm x 3.5cm or 1.78

inches by 1.4 inches) compliant with the
specifications listed in the application form;

• Original and photocopy of any valid ID containing

applicant’s clear picture, date of birth signature,
and signature of Authorized Head of the issuing
agency as prescribed in CSC MC No. 2, s. 2018 as
follows:

• Philippine Identification (PhilID) or National ID PSA

• Driver’s License/Temporary Driver’s License (LTO LTO

O.R. must be presented together with old Driver’s
License; O.R. alone is not allowed)/Student Driver’s
Permit;
• Passport; DFA
• PRC License; PRC
• SSS ID; SSS
• GSIS ID (UMID); GSIS
• Voter’s ID/Voter’s Certification; COMELEC
• BIR/Taxpayer’s ID (ATM type/TIN card type with BIR
picture);
• PhilHealth ID (must have the bearer’s name, clear PhilHealth
picture, signature, and PhilHealth number);
• Company/Office ID; Requesting party’s Company/Office
• School ID; Requesting party’s school
• Police Clearance/Police Clearance Certificate (with PNP
picture);
• Postal ID; PhilPost
• Barangay ID; Barangay where the requesting party
resides
• NBI Clearance; NBI
• Seaman’s Book; MARINA
• HDMF Transaction Card; HDMF
• PWD ID; Social Welfare and Development Office
• Solo Parent ID; Office of the Municipal/City where the
requesting party resides
• Senior Citizen’s ID; Office of Senior Citizen’s Affairs of the
Municipal/City where the requesting party
resides
• Alien Certificate of Registration Identity Card (ACR Bureau of Immigration
I-CARD); and
• CSC Eligibility Card (note: Implemented only CSC RO where the requesting party took
beginning May 3, 2015 CSE-PPT. the exam

26 | P a g e
 FEES
PROCESSING PERSON
CLIENT STEPS CSC ACTIONS TO BE
TIME RESPONSIBLE
PAID
1. Present proof of 1.1 Validate Action Officer
appointment confirmation/ appointment.
Identification Card.

2. Present exam application 1.2 Initially evaluate the

requirements to the completeness of the
requirements.
evaluators for initial
evaluation.
• Incomplete - Inform
the applicant of the
deficiency or lacking
requirements.

• Complete – Provide
KIOSK access code.
3. Encode required
information through the
Lingkod Bayani KIOSK
(in-house developed
system).

3.1. Wait for your

name to be called.

4.Pay the examination fee to 4.1Process payment Cashier/

the cashier. and issue OR. Deputized
Cashier
4.2 Record OR.

5.Proceed to the Processor 5.1Print the approved

to receive the printed application form.
application form.
6.In the presence of the 6.1Require applicant to
Action Officer, affix properly affix signature,
signature, picture and picture and thumbmark.
thumbprint and on the Action Officer
processed application
form.
7. Return the application form 7.1Give examination
to the processor. receipt slip containing
the Examination
Reminders.
TOTAL PHP One (1)
500.00 working day
upon receipt of

27 | P a g e
 complete
documents

Above cited
number of
working day
may be
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032.**

*This is an amended process due to the in-house developed system.

**1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension
and final date of release of request. 2) To serve as proof, the written notice shall be signed by the client
which can be in the form of electronic or scanned signature.3) In the event, that securing a written
notification and acknowledgement from the client is not feasible, other means of communication such as,
but not limited to, emails and/or short message service (SMS) can be done to ensure that client is properly
notified.

During the scheduled date of transaction, client must submit the fully accomplished Form/s together with
the required documents.

28 | P a g e
7. Issuance of Certificate of Eligibility (CSE- PPT) Printed on Security
Paper
The Certificate of Eligibility (COE) is an official document bearing the passing results of
the career service examinations, for professional and subprofessional levels. This is
required when the passer is appointed to a position requiring the same.

Office or Division: Examination Services Division (ESD), CSC RO

Classification: Simple
Type of Transaction: G2C – Government to Citizens
Who may avail: Those who passed the CS Professional and
Subprofessional Examinations and will claim the
certificate for the first time*

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. At least one (1) ID card of the requesting
party, preferably valid (not expired) on the
date of transaction, as follows:

• Philippine Identification (PhilID) or PSA

National ID
• Driver’s License/Temporary Driver’s LTO
License (LTO O.R. must be presented
together with old Driver’s License; O.R.
alone is not allowed)/Student Driver’s
Permit;
• Passport; DFA
• PRC License; PRC
• SSS ID; SSS
• GSIS ID (UMID); GSIS
• Voter’s ID/Voter’s Certification; COMELEC
• BIR/Taxpayer’s ID (ATM type/TIN card BIR
type with picture);
• PhilHealth ID (must have the bearer’s PhilHealth
name, clear picture, signature and
PhilHealth number);
• Company/Office ID; Requesting party’s Company/Office
• School ID; Requesting party’s school

29 | P a g e
 • Police Clearance/Police Clearance PNP
Certificate (with picture);
• Postal ID; PhilPost
• Barangay ID; Barangay where the requesting
party resides
• NBI Clearance; NBI
• Seaman’s Book; MARINA
• HDMF Transaction Card; HDMF
• PWD ID; Social Welfare and Development
Office
• Solo Parent ID; Office of the Municipal/City where
the requesting party resides

• Senior Citizen’s ID; Office of Senior Citizen’s Affairs of

the Municipal/City where the
requesting party resides
• Alien Certificate of Registration Identity Bureau of Immigration
Card (ACR I-CARD); and
• CSC Eligibility Card (note: Implemented CSC RO where the requesting party
only beginning May 3, 2015 CSE-PPT took the exam

(Note: Expired ID cards, which shall be

used as a last resort, may be accepted
provided that, an expired ID card shall be
accepted only within, and until the end of,
the year the ID card is expiring.)

2. One (1) piece picture with complete nametag Photo Imaging establishments
(preferably the picture used at the time of
examination), compliant with the
specifications listed in the ERRF.

FEES
PROCESSING PERSON
CLIENT STEPS CSC ACTIONS TO BE
TIME RESPONSIBLE
PAID
1.Fill-out the 1.1 Inform the ESD Action
Client Logbook client to wait Officer
and present for his/her
valid ID and name to be
picture with called
complete
nametag 1.2 Verify the
(preferably the identity of the
picture used at client by
the time of comparing
examination). the valid ID
and the
picture
presented

30 | P a g e
 with the
picture and
signature
appearing on
the Picture
Seat Plan
accomplished
during the
exam.

1.3 After
evaluation,
ask the client
to indicate
the serial
number of
CoE and sign
the copy of
the Register
of Eligibles.

2. Paste picture on 2.1 Photocopy ESD Action

the Certificate Certificate of Officer
of Eligibility and Eligibility
affix signature
on the space 2.2 Ask the client
provided for in to sign the
the Certificate photocopy of
of Eligibility. the Certificate
of Eligibility as
proof of
receipt thereof
and affix the
official seal of
the CSC on
the original
copy of the
Certificate.

2.3 Request client

to accomplish
E-6 form.

3. Receive 3.1 Release the ESD Action

Certificate of Certificate of Officer
Eligibility and Eligibility to the
submit client and
accomplished accept the
E-6 form* accomplished
E-6 Form

31 | P a g e
 TOTAL None One (1)
working day
upon receipt of
complete
documents

Above cited
number of
working day
may be
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032.**

*The eligible is required to PERSONALLY request for his/her CoE. Authorized representatives are not
allowed to transact on behalf of the eligible.

**1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension
and final date of release of request. 2) To serve as proof, the written notice shall be signed by the client
which can be in the form of electronic or scanned signature.3) In the event, that securing a written
notification and acknowledgement from the client is not feasible, other means of communication such as,
but not limited to, emails and/or short message service (SMS) can be done to ensure that client is properly
notified.

32 | P a g e
8. Computerized Examination (COMEX)

This is an internet-based system that allows a registered user to reserve a slot for a
particular examination, including the preferred date and time of personal appearance at
the CSC, date and time of examination, and the examination venue. An individual
wishing to take the COMEX needs to fill out an application. This provides vital
information about the applicant.

Office or Division: Examination Services Division

Classification: Simple
Type of G2G – Government to Government
Transaction: G2C – Government to Citizens
Who may avail: • Filipino Citizen, at least 18 years old, and of good moral
character;
• Has no criminal record, or has not been convicted by final
judgment of an offense or crime involving moral turpitude as
indicated at the back of CS FORM 100 rev. Sept 2016: or
disgraceful/immoral conduct, dishonesty, exam irregularity,
drunkenness or addiction to drugs;
• Has not been dishonorably discharged from military service,
or dismissed for cause from any civilian position in the
government;
• Has not passed the level of examination applied for; and
• Has not taken the same level of career service examination
within the last three (3) months immediately preceding the
date of examination applied for.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Copy of COMEX ‘slot reservation’ Applicant’s e-mail
confirmation email, indicating date, time and
venue of personal appearance (if available);
2. Original and photo copy of any valid ID
containing Applicant’s clear picture, date of
birth signature and signature of Authorized
Head of the issuing agency as prescribed in
CSC MC No. 2, s. 2018 as follows:

• Philippine Identification (PhilID) or PSA

National ID
• Driver’s License/Temporary Driver’s LTO
License (LTO O.R. must be presented

33 | P a g e
 together with old Driver’s License; O.R.
alone is not allowed)/Student Driver’s
Permit;
• Passport; DFA
• PRC License; PRC
• SSS ID; SSS
• GSIS ID (UMID); GSIS
• Voter’s ID/Voter’s Certification; COMELEC
• BIR/Taxpayer’s ID (ATM type/TIN card BIR
type with picture);

• PhilHealth ID (must have the bearer’s PhilHealth

name, clear picture, signature and
PhilHealth number);
• Company/Office ID; Requesting party’s Company/Office
• School ID; Requesting party’s school
• Police Clearance/Police Clearance PNP
Certificate (with picture);
• Postal ID; PhilPost
• Barangay ID; Barangay where the requesting
party resides
• NBI Clearance; NBI
• Seaman’s Book; MARINA
• HDMF Transaction Card; HDMF
• PWD ID; Social Welfare and Development
Office
• Solo Parent ID; Office of the Municipal/City where
the requesting party resides
• Senior Citizen’s ID; Office of Senior Citizen’s Affairs of
the Municipal/City where the
requesting party resides
• Alien Certificate of Registration Identity Bureau of Immigration
Card (ACR I-CARD); and
• CSC Eligibility Card (note: Implemented CSC RO where the requesting party
only beginning May 3, 2015 CSE-PPT took the exam
Note: (a) All other ID cards not included
in the above list shall not be accepted.
(b) As a last resort, expired ID card may
be presented/submitted during
filing/processing of application, provided
that, the expiry date of the ID card is
within the preceding months of the year
reckoning the date of filing/processing of
application.

3. For applicants without date of birth in their

ID card/s, original and photocopy of Birth
Certificate issued by the Philippine Statistics
Authority, or the Local Civil Registry printed
on security paper; and

34 | P a g e
4. For applicants holding dual citizenship
under R.A. 9225, original and photocopy of
Certification of Retention/Re-acquisition of
Philippine Citizenship issued by the Bureau
of Immigration.

FEES
PROCESSING PERSON
CLIENT STEPS CSC ACTIONS TO BE
TIME RESPONSIBLE
PAID
Computerized Examination System Stage 1: Examination Account Registration
1. Client Access the 1. System validates
COMEX website age and citizenship
online and signs up to of the registrant,
create a COMEX user records account
account (Suggested information details
Format for Examinee and sends
identification by confirmation email.
region/exam type,
clients should be
instructed that
username accounts in
prescribed format -
Based on
RO5_PROF_PEDRO);
system
2. Client opens COMEX 2.1 System activates
response time
confirmation email and the user account.
activates COMEX
account through NOTE: System
corresponding shall send email
activation link; and notices of examination
schedules and
NOTE: Registrants may announcements to
login to COMEX to view/ successful registrants,
update/edit account who agreed to receive
information. Registrants said notices.
may also print the
corresponding form.
2.2. System displays
the list of online
offerings and ‘Slot
Reservation’
confirmation
page

NOTE: If qualified,
system allows
reservation;
otherwise, blocks the
reservation.

35 | P a g e
 2.3.System sends
‘Slot Reservation’
confirmation email
indicating details of
preferred
examination such
as date and time of
examination, and
personal
appearance.

If denial of
application/request
-

Send written
explanation and
grounds for such
denial is based

If disapproved -
Send a formal
notice and cite any
violation of the law.

Computerized Examination System Stage 2:

Examination Slot Confirmation and Actual Test
Examination Slot Confirmation
1. Client appears at the 1.1 Guard checks
testing center on the name of applicant
scheduled date and against the List of CSC Guard on
time of personal Applicants with Duty
appearance and Reserved Slots
secures queuing and issues
number; queuing number.
2. Proceed to processing Processor does the
area to present following:
queuing number and
documents to the 2.1 Receive the ESD Processor
Processor/Action number, verifies
Officer; applicant’s identity
and validates
documents
submitted.

If validated, instructs
applicant to pay the
examination fee at the
cashier

36 | P a g e
3.Pay to the cashier; 3.1 Cashier issues PHP Cashier
Official Receipt (O.R.) 680.00
4.Present O.R. to the 4.1 Encode payment
processor; details
4.2 Prepare name tag
based on
specifications
4.3 Take applicant’s
photo
5.Sign in the signature 5.1 Capture signature
tablet, then places thumb and fingerprint
in the biometric scanner;
6.Sign the examination 6.1 Print the
application form; and examination
application form
7.Receive CSID, then 7.1 Print and issue
proceeds to waiting area the CSID
for authentication
process.
ACTUAL TEST
1. Places thumb in the 1.1 System
biometric scanner for authenticates
authentication of examinee identity ESD
identity; and Local Server (LS) Processor
Administrator
generates
and prints the
Examinee
Attendance Sheet
(EAS) and Picture-
Seat Plan (PSP) after
all examinees’ identity
have been
authenticated.
2. Listens to orientation/ 2.1 Room Examiner Room Examiner
briefing; (or RE) conducts
orientation/briefing.

3. Signs the EAS and 3.1 Room Proctor (or RP/RE/SE

PSP; RP), RE, and
Supervising Examiner
(or SE) sign the EAS
and PSP after all
examinees have
signed.

4. Proceeds to the 4.1 RP guides Room Proctor

COMEX Room; and examinee to the
assigned seat/ testing
machine.

37 | P a g e
 RP routes the PSP
among the examinees
[N.B.: RP, RE and SE
sign the EAS and PSP
after all examinees
have signed.]

5.Takes the test. 5.1 RE and RP Three (3)

administer the hours and ten
test. (10) minutes
for CSE
Professional;
Two (2) hours
and forty (40)
minutes
for CSE Sub
Professional

TOTAL PHP Examination

680.00 Slot
Confirmation –
One (1)
working day
upon receipt of
complete
documents

Above cited
number of
working day
may be
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032.*

*1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension
and final date of release of request. 2) To serve as proof, the written notice shall be signed by the client
which can be in the form of electronic or scanned signature.3) In the event, that securing a written
notification and acknowledgement from the client is not feasible, other means of communication such as,
but not limited to, emails and/or short message service (SMS) can be done to ensure that client is properly
notified.

38 | P a g e
9. Issuance of Certification of Eligibility (CSE-PPT) and
Computerized Examination/CSC COMEX) - Printed on CSC
Stationery
The Certification of Eligibility (CoE), printed on the CSC Letterhead, is issued to
passers of both examinations (CSE-PPT and COMEX) in lieu of the CSC Eligibility
Card.
Office or Division: Examination Services Division (ESD), CSC RO
Classification: Simple (CSE-PPT); Complex (COMEX)
Type of Transaction: G2C – Government to Citizens
Who may avail: Those who passed the Career Service Professional and
Sub-professional Examinations.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Scanned copy of at least one ID card
(front and dorsal side) of the requesting
party, valid (not expired) on the date of
transaction, as follows:

• Philippine Identification (PhilID) or National PSA

ID
• Driver’s License/Temporary Driver’s License LTO
(LTO O.R. must be presented together with
old Driver’s License; O.R. alone is not
allowed)/Student Driver’s Permit;
• Passport; DFA
• PRC License; PRC
• SSS ID; SSS
• GSIS ID (UMID); GSIS
• Voter’s ID/Voter’s Certification; COMELEC
• BIR/Taxpayer’s ID (ATM type/TIN card type BIR
with picture);
• PhilHealth ID (must have the bearer’s name, PhilHealth
clear picture, signature and PhilHealth
number);
• Company/Office ID; Requesting party’s Company/Office
• School ID; Requesting party’s school
• Police Clearance/Police Clearance PNP
Certificate (with picture);
• Postal ID; PhilPost

39 | P a g e
• Barangay ID; Barangay where the requesting
party resides
• NBI Clearance; NBI
• Seaman’s Book; MARINA
• HDMF Transaction Card; HDMF
• PWD ID; Social Welfare and Development
Office
• Solo Parent ID; Office of the Municipal/City where
the requesting party resides

• Senior Citizen’s ID; and Office of Senior Citizen’s Affairs of

the Municipal/City where the
requesting party resides
• Alien Certificate of Registration Identity Card Bureau of Immigration
(ACR I-CARD)

FEES
CLIENT PROCESSING PERSON
CSC ACTIONS TO BE
STEPS TIME RESPONSIBLE
PAID
1. Online Filing 1.1 Retrieve request None ESD Action
of Request and scanned ID Officer
(ERRF) through sent by the
Lingkod Bayani applicant.
Kiosk and
submit 1.2Validate
requirements. completeness of
information
needed from the
scanned copy of
ID card submitted;
if:
• Deficient -
Inform requesting
party of any
deficiency and
enumerate the
missing
requirements
• Complete –
Issue
acknowledgement
receipt containing
unique ID No.,
name and
designation of
responsible
officer/ employee,
date and time of
receipt

40 | P a g e
 1.3 Retrieves
Certification of
Eligibility from
storage file
1.4 Validate ESD Action
identity by Officer
comparing client's
data, including
picture on the ID
card presented
against the data on
the retrieved
examination
records

If disapproved/
denial of
application /request
– Provide notice
stating the reason
for the
disapproval/denial

If approved,
advise client on the
date/time to claim
requested
document

1.5 Upon validation of ESD Action

identity, retrieves Officer
Certification of
Eligibility from
storage file
2.Review 2.1 Present to the ESD Action
Certification eligible for review Officer
of Eligibility
2.2 Affix the CSC
official seal on the
original and
photocopy of the
Certification

2.3 Affix “released”

and “received”
stamps on the
photocopy of the
Certification
3.Receive 3.1 Release CoE to ESD Action
Certification the client and Officer

41 | P a g e
 of Eligibility request client to
and sign on acknowledge receipt
the Receipt
of CoE and
the
photocopy of
CoE. *
TOTAL None Three (3)
working days
(CSE-PPT)
upon receipt of
complete
documents

Seven (7)
working days
(COMEX) upon
receipt of
complete
documents

Above cited
number of
working days
may be
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC No.
2019-001 on
the IRR of RA
11032.**

*In claiming the requested document, client shall set an appointment through the online appointment system
adopted by the Regional Office prior to personal appearance in the office and present the original ID used
during online filing of request.

**1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension
and final date of release of request. 2) To serve as proof, the written notice shall be signed by the client
which can be in the form of electronic or scanned signature. 3) In the event, that securing a written
notification and acknowledgement from the client is not feasible, other means of communication such as,
but not limited to, emails and/or short message service (SMS) can be done to ensure that client is properly
notified.

42 | P a g e
10.A Issuance of Verified Civil Service Eligibility Using Civil Service
Eligibility Verification System

The Civil Service Eligibility Verification System (CSEVS) is an online platform designed
to verify eligibility records by integrating various databases. It encompasses eligibilities
obtained through both pen-and-paper tests and computerized examination modes, as
well as those granted under special laws and by the Civil Service Commission (CSC).

Developed for public use, this system serves as a valuable tool for HR Management
Officers (HRMOs) to authenticate an applicant's eligibility when considering job
applications or placements within the government.

Office or Division: Examination Services Division (ESD), CSC RO

Classification: Simple
Type of G2C – Government to Citizens
Transaction: G2G – Government to Government

Who may avail: 1) Eligibles as it pertains to his/her personal records; and

2) The Head of the Agency, the Human Resource

Management Officer, or the Administrative Officer of the
Agency to which the applicants/employee concerned
belongs.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Personal Computer (PC), Laptop, and Personal/Agency Equipment
Smart Phone
2. Stable Internet Connection Personal/Agency Subscription

43 | P a g e
 FEES
CSC TO PROCESSING PERSON
CLIENT STEPS* BE
ACTIONS** TIME RESPONSIBLE
PAID
The system can be Ensures the Eligibles/Heads of
accessed through the accessibility Agencies/HRMOs/AOs
URL of the
https://csevs.csc.gov.ph application
and
availability
of eligibility
information
1. Fill out all the Eligibles/ Head of
required fields of the Agency/ HRMO/AO
CSEVS
2. Submit by clicking None 30 seconds Eligibles/Heads of
submit button. Agencies/HRMOs/AOs
3. Take a screenshot Eligibles/Heads of
of the eligibility Agencies/HRMOs/AOs
information
(may be printed when
needed)

44 | P a g e
10B. Issuance of Verified Civil Service Examination Results
Examination result, in a letter form printed on CSC letterhead, is issued to walk-in
clients requesting for verification of their Civil Service examination results. The
examination results are based on validated records on file.

Office or Examination Services Division (ESD)

Division:
Classification: Simple
Type of G2C – Government to Citizens
Transaction:
Who may avail: 1) Any requesting party as it pertains to his/her personal
records
2) Those who lost their Certificate of Eligibility (COE) (due to
typhoon, flood, fire, theft, etc.)
3) Those who are not in possession of their Certificate of
Eligibility (did not receive/claim their certificate, submitted COE
to the agency, etc.)

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

1. Duly accomplished Examination Records • Downloadable from the CSC
Request Form (ERRF) website (www.csc.gov.ph)
• CSC RO-ESD/CSC FO
2. At least one (1) ID card of the requesting
party, preferably valid (not expired) on the
date of transaction, as follows:
• Philippine Identification (PhilID) or National ID PSA
• Driver’s License/Temporary Driver’s License LTO
(LTO O.R. must be presented together with
old Driver’s License; O.R. alone is not
allowed)/Student Driver’s Permit;

• Passport; DFA
• PRC License; PRC
• SSS ID; SSS
• GSIS ID (UMID); GSIS
• Voter’s ID/Voter’s Certification; COMELEC

45 | P a g e
• BIR/Taxpayer’s ID (ATM type/TIN card type BIR
with picture);
• PhilHealth ID (must have the bearer’s name, PhilHealth
clear picture, signature and PhilHealth
number);
• Company/Office ID; Requesting party’s Company/Office
• School ID; Requesting party’s school
• Police Clearance/Police Clearance Certificate PNP
(with picture);
• Postal ID; PhilPost
• Barangay ID; Barangay where the requesting
party resides
CHECKLIST OF REQUIREMENTS WHERE TO SECURE
• NBI Clearance; NBI
• Seaman’s Book; MARINA
• HDMF Transaction Card; HDMF
• PWD ID; Social Welfare and Development
Office
• Solo Parent ID; Office of the Municipal/City where
the requesting party resides
• Senior Citizen’s ID; Office of Senior Citizen’s Affairs of
the Municipal/City where the
requesting party resides
• Alien Certificate of Registration Identity Card Bureau of Immigration
(ACR I-CARD); and
• CSC Eligibility Card (note: Implemented only CSC RO where the requesting party
beginning May 3, 2015 CSE-PPT took the exam

Valid ID contains eligible’s clear picture, date of

birth, signature of the eligible and signature of
person authorized by the head of the issuing
agency.

(Note: Expired ID cards, which shall be used as a

last resort, may be accepted provided that, an
expired ID card shall be accepted only within, and
until the end of, the year the ID card is expiring.)

Additional Requirements
If request is filed through a Representative
1) Authorization Letter or Special Power of Requesting Party or Notary Public
Attorney (SPA); and
2) One valid ID Card of the representative Any valid ID as enumerated in #2
above.
Special Requirement

46 | P a g e
PSA-issued Marriage Contract for women who Philippine Statistics Authority (PSA)
married after taking the examination.

In the absence of PSA-issued Marriage Contract

– valid ID card indicating maiden name.

A PSA-issued birth certificate is required if the ID

presented does not contain date of birth.

FEES TO PROCESSING PERSON

CLIENT STEPS CSC ACTIONS
BE PAID TIME RESPONSIBLE
1. Online Filing of 1.1 Accept ERRF, Action Officer,
Request (ERRF) and valid ID ESD
through Lingkod and
Bayani Kiosk and preliminarily
submit assess
requirements. completeness
of request:

• If deficient -
Inform requesting
party of any
deficiency and
enumerate the
missing
requirements.

1.2 Process Action Officer,

Request ESD

If application
request is
disapproved/
denied– Provide
notice stating the
reason for the
disapproval/ denial
(e.g. no record on
file, for further
evaluation etc.)

2. Affix signature 2.1. Request

on the release client to
portion of the acknowledge
ERRF and receipt and
receive Verified release of
Examination verified
Results examination
results

47 | P a g e
 TOTAL None One (1)
working day
upon receipt of
complete
documents

Above cited
number of
working day
may be
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032.**

*Request may be filed online. In claiming the requested document, client shall set an appointment through
the online appointment system adopted by the Regional Office prior to personal appearance in the office
and present the original ID used during online filing of request.

**1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension
and final date of release of request. 2) To serve as proof, the written notice shall be signed by the client
which can be in the form of electronic or scanned signature. 3) In the event, that securing a written
notification and acknowledgement from the client is not feasible, other means of communication such as,
but not limited to, emails and/or short message service (SMS) can be done to ensure that client is properly
notified.

48 | P a g e
11. Issuance of Certification of Eligibility (Walk-in, for lost certificates/
certification)- Printed on Security Paper

The Certification of Eligibility (CoE) printed on security paper* is an official document

confirming an eligible’s unavailable original Certificate/Certification of Eligibility or Report
of Rating, based on validated records on file.
Office or Division: CSC RO-ESD
Classification: Simple; Complex
Type of Transaction: G2C – Government to Citizens

Who may avail: 1) Those who lost their Certificate of Eligibility (due to
typhoon, flood, fire, theft, etc.)
2) Those who are not in possession of their Certificate
of Eligibility (did not receive/claim their certificate,
submitted COE to the agency, etc.)
3) Those who want to replace their Certificate of
Eligibility (old/torn/worn-out certificate, request for
correction of personal information has been duly granted
by the Commission, etc.)

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

• Duly accomplished Examination Records • Downloadable from the CSC
Request Form (ERRF) and Declaration website (www.csc.gov.ph)
Form (DF) • CSC RO-ESD/CSC FO

(DF is no longer required for examinations

conducted from Year 2015 onwards).

Scanned copy of at least one ID card

(front and dorsal side) of the requesting
party, valid (not expired) on the date of
transaction, as follows:

• Philippine Identification (PhilID) or PSA

National ID
• Driver’s License/Temporary Driver’s LTO
License (LTO O.R. must be presented
together with old Driver’s License; O.R.

49 | P a g e
 alone is not allowed)/Student Driver’s
Permit;
• Passport; DFA
• PRC License; PRC
• SSS ID; SSS
• GSIS ID (UMID); GSIS
• Voter’s ID/Voter’s Certification; COMELEC
• BIR/Taxpayer’s ID (ATM type/TIN card BIR
type with picture);
• PhilHealth ID (must have the bearer’s PhilHealth
name, clear picture, signature and
PhilHealth number);
• Company/Office ID; Requesting party’s Company/Office
• School ID; Requesting party’s school
• Police Clearance/Police Clearance PNP
Certificate (with picture);
• Postal ID; PhilPost
• Barangay ID; Barangay where the requesting party
resides
• NBI Clearance; NBI
• Seaman’s Book; MARINA
• HDMF Transaction Card; HDMF
• PWD ID; Social Welfare and Development
Office
• Solo Parent ID; Office of the Municipal/City where the
requesting party resides
• Senior Citizen’s ID; Office of Senior Citizen’s Affairs of
the Municipal/City where the
requesting party resides
• Alien Certificate of Registration Identity Bureau of Immigration
Card (ACR I-CARD); and
• CSC Eligibility Card (note: Implemented CSC RO where the requesting party
only beginning May 3, 2015 CSE-PPT took the exam

Valid ID contains eligible’s clear picture,

date of birth, signature of the eligible and
signature of person authorized by the
head of the issuing agency.

(Note: Expired ID cards, which shall be

used as a last resort, may be accepted
provided that it expires within the year.)

Additional Requirements (Scanned

documents) Photo imaging establishments
A. If request is filed through a Representative
1) one piece 1x1 ID picture with name tag and
signature over name affixed prior to having
the photograph taken

50 | P a g e
 • Signature must be on top of the printed
name.
• Photograph should have been taken within
three months prior to filing of request for
Certification of Eligibility.
• Scanned, computer-generated photo/
name/signature will not be accepted.
• Authorization Letter or Special Power of Requesting Party or Notary Public
Attorney (SPA); and
• One valid ID Card of the representative Any valid ID as enumerated in #2
above.
B. If the requesting party works/lives abroad ,
the service shall be provided through their Photo imaging establishments
authorized representatives:
1) one piece 1x1 ID picture with name tag and
signature over name affixed prior to having
the photograph taken
• Signature must be on top of the printed
name.
• Photograph should have been taken
within three months prior to filing of
request for Certification of Eligibility.
• Scanned, computer-generated photo/
name/signature will not be accepted.
• Copy of passport duly authenticated/
validated by the Philippine Embassy or
Consular Office; or
• Copy of one ID Card

C. Special Requirement PSA

PSA-issued Marriage Contract for women
who married after taking the examination.

In the absence of PSA-issued Marriage

Contract – valid ID card indicating maiden
name.

A PSA issued birth certificate is required if the

ID presented does not contain date of birth.

51 | P a g e
 FEES
CLIENT PROCESSING PERSON
CSC ACTIONS TO BE
STEPS TIME RESPONSIBLE
PAID
1. Online filing 1.1 Retrieve request Action Officer,
of request and receive ESD
through requirements.
Lingkod Bayani
Kiosk and 1.2 Preliminarily assess
submit completeness of
documentary request if
requirements.
• Incomplete -
Inform
requesting party
of any
deficiency by
issuing a
Compliance
Letter
enumerating the
missing
requirements.

• Complete –
Issue
Acknowledgem
ent Receipt
containing
unique ID No.,
name and
designation of
responsible
officer/
employee, date
and time of
receipt through
contact details
provided

1.3 Inform client

(through email
address provided)
to schedule an
appointment
through the Online
Registration/Appoin
tment system
adopted by the CSC
RO, and to bring
his/her valid ID,

52 | P a g e
 other requirements,
and printed copy of
the email
confirmation on the
day of the
appointment.

2. Pay to the 2.1 Process payment Cashier

Cashier and issue OR;
record OR

2.2 Process Request

2.3 If application/
request is
disapproved/
denied – Provide
notice stating the
reason for the
disapproval/
denial [e.g. no
record on file, for
further
evaluation,
Correction of
Personal
Information
(COPI) etc.]

3. Claim the 3.1 Request client to

certificate and acknowledge
affix signature receipt and release
on the release of CoE
portion of the
ERRF and
receive
Certification of
Eligibility**

TOTAL PHP One (1) working

100.00 day upon
per receipt of
copy complete
Note: If with discrepancy in personal documents;
information, a COPI letter is issued
instead of COE. Request for COPI has a Seven (7)
corresponding fee of P50.00. working days
upon receipt of
complete
documents

53 | P a g e
 Above cited
number of
working day
may be
extended only
once for the
same number of
days pursuant
to Rule VII, Sec.
3(b) of JMC No.
2019-001 on the
IRR of RA
11032.***

*Client may opt to deposit the corresponding fee through the official Bank Account of the CSC RO (Insert
Bank Account No.), and send a scanned duplicate copy of the Deposit Slip, via email or Messenger to
serve as basis for the issuance of Official Receipt.
**In claiming the requested document, personal appearance is needed in order for the client to sign in the
ERRF (under the release portion). Client shall set an appointment through the online appointment system
adopted by the Regional Office prior to personal appearance in the office and present the original ID used
during online filing of request

***1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension
and final date of release of request. 2) To serve as proof, the written notice shall be signed by the client
which can be in the form of electronic or scanned signature. 3) In the event, that securing a written
notification and acknowledgement from the client is not feasible, other means of communication such as,
but not limited to, emails and/or short message service (SMS) can be done to ensure that client is properly
notified.

54 | P a g e
12. Issuance of Authenticated Certificate of Eligibility

The authenticated Certificate of Eligibility (COE) is an official document issued to

eligibles who have original Certificate/s of Eligibility or Report of Rating and want
it/these authenticated.

Office or Division: Examination Services Division (ESD)

Classification: Simple
Type of Transaction: G2C – Government to Citizens
Who may avail: Eligibles who have original copy/ies of the certificate/s of
eligibility or report/s of rating in their possession.

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

• Duly accomplished Examination Records • CSC RO-ESD/CSC FO
Request Form (ERRF) and Declaration
Form (DF)*.

*(DF is no longer required for examinations

conducted from Year 2015 onwards).

Scanned copy of at least one ID card

(front and dorsal side) of the requesting
party, valid (not expired) on the date of
transaction, as follows:

• Philippine Identification (PhilID) or PSA

National ID
• Driver’s License/Temporary Driver’s LTO
License (LTO O.R. must be presented
together with old Driver’s License; O.R.
alone is not allowed)/Student Driver’s
Permit;
• Passport; DFA
• PRC License; PRC
• SSS ID; SSS
• GSIS ID (UMID); GSIS
• Voter’s ID/Voter’s Certification; COMELEC
• BIR/Taxpayer’s ID (ATM type/TIN card BIR
type with picture);

55 | P a g e
• PhilHealth ID (must have the bearer’s PhilHealth
name, clear picture, signature and
PhilHealth number);
• Company/Office ID; Requesting party’s Company/Office
• School ID; Requesting party’s school
• Police Clearance/Police Clearance PNP
Certificate (with picture);
• Postal ID; PhilPost
• Barangay ID; Barangay where the requesting party
resides
• NBI Clearance; NBI
• Seaman’s Book; MARINA
• HDMF Transaction Card; HDMF
• PWD ID; Social Welfare and Development
Office
• Solo Parent ID; Office of the Municipal/City where the
requesting party resides
• Senior Citizen’s ID; Office of Senior Citizen’s Affairs of the
Municipal/City where the requesting
party resides
• Alien Certificate of Registration Identity Bureau of Immigration
Card (ACR I-CARD); and
• CSC Eligibility Card (note: Implemented CSC RO where the requesting party
only beginning May 3, 2015 CSE-PPT) took the exam

Valid ID contains eligible’s clear picture, date

of birth, signature of the eligible and
signature of person authorized by the head
of the issuing agency.

(Note: Expired ID cards, which shall be used

as a last resort, may be accepted provided
that it expires within the year.)

Additional Requirements (Scanned

Documents) Photo imaging establishments
A. If request is filed through a Representative
1. one piece 1x1 ID picture with name tag
and signature over name affixed prior to
having the photograph taken
• Signature must be on top of the printed
name.
• Photograph should have been taken within
three months prior to filing of request for
Certification of Eligibility.
• Scanned, computer-generated photo/
name/signature will not be accepted.
• Authorization Letter or Special Power of Requesting Party or Notary Public
Attorney (SPA); and

56 | P a g e
 • One valid ID Card of the representative Any valid ID as enumerated in #2
above.
B. If the requesting party works/lives
abroad: Photo imaging establishments
• one piece 1x1 ID picture with name tag
and signature over name affixed prior to
having the photograph taken
• Signature must be on top of the printed
name.
• Photograph should have been taken within
three months prior to filing of request for
Certification of Eligibility.
• Scanned, computer-generated photo/
name/signature will not be accepted.
• Copy of passport duly authenticated/ Philippine Embassy or Consular
validated by the Philippine Embassy or Office
Consular Office; or
• Copy of one ID Card Valid ID same as enumerated in #2
above
C. Special Requirement:
PSA-issued Marriage Contract for women PSA
who married after taking the examination.

In the absence of PSA-issued Marriage

Contract – valid ID card indicating maiden
name.

A PSA issued birth certificate is required if

the ID presented does not contain date of
birth.

CLIENT FEES TO PROCESSING PERSON

CSC ACTIONS
STEPS BE PAID TIME RESPONSIBLE
1.Online filing of 1.1 Retrieve request and Action Officer,
request through receive requirements. ESD
Lingkod Bayani
Kiosk and 1.2 Preliminarily assess
submit completeness of request
documentary
requirements • If deficient - Inform
requesting party of any
deficiency and
enumerate the missing
requirements.

• If Complete – Issue
Acknowledgement
Receipt containing
unique ID No., name and

57 | P a g e
 designation of
responsible officer/
employee, date and time
of receipt through contact
details provided
1.3 Inform client (through
email address provided)
to schedule an
appointment through the
Online
Registration/Appointment
system adopted by the
CSC RO, and to bring
his/her valid ID, other
requirements, and
printed copy of the email
confirmation on the day of
the appointment.

1.4 Process Request

2. Pay to the 2.1 Process payment and Cashier
Cashier. issue OR; record OR

2.2 Process Request

>If application/ request is

disapproved/denied –
Provide notice stating the
reason for the disapproval/
denial (e.g. no record on
file, for further evaluation,
correction of personal
information (COPI) etc.).
3. Receive the 3.1 Request client to Action Officer,
authenticated acknowledge receipt ESD
Certificate of and release of COE
Eligibility and
affix
signature on
the release
portion of the
ERRF**
TOTAL PHP50.00 One (1)
per copy working day
upon receipt of
Note: If with discrepancy in personal complete
information, a COPI letter is issued instead of documents
COE. Request for COPI has a corresponding
fee of P50.00.

58 | P a g e
 Above cited
number of
working day
may be
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032.***

* Client may opt to deposit the corresponding fee through the official Bank Account of the CSC RO (Insert
Bank Account No.), and send a scanned duplicate copy of the Deposit Slip, via email or Messenger to
serve as basis for the issuance of Official Receipt.
**In claiming the requested document, personal appearance is needed in order for the client to sign in the
ERRF (under the release portion). Client shall set an appointment through the online appointment system
and present the original ID used during online filing of request.

***1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension
and final date of release of request. 2) To serve as proof, the written notice shall be signed by the client
which can be in the form of electronic or scanned signature. 3) In the event, that securing a written
notification and acknowledgement from the client is not feasible, other means of communication such as,
but not limited to, emails and/or short message service (SMS) can be done to ensure that client is properly
notified.

59 | P a g e
13. Grant of Eligibility Under Special Laws and CSC Issuances

Apart from passing written examination, individuals may acquire civil service eligibilities
provided under special laws and other CSC issuances.

Office or Division: Examination Services Division (ESD)/CSC Field Office

Classification: Simple; Highly Technical (For request from Tawi-Tawi and
other island-based and far-flung areas)
Type of G2C-Government to Citizens
Transaction:
Who may avail: • Citizen of the Republic of the Philippines;
• At least 18 years of age at the time of application;
• Has not been found guilty of crime involving moral turpitude
or of infamous, disgraceful or immoral conduct, dishonesty,
drunkenness or addiction to drugs;
• Has not been previously found guilty of offenses relative to,
or in connection with the conduct of a civil service
examination; and
• Has not been dismissed from the service for cause.

CHECKLIST OF REQUIREMENTS WHERE TO

SECURE
GENERAL REQUIREMENTS
General Requirements and Special Requirements depending Application Form
on the type of eligibility applied for: is available FREE
(shall apply to all types of eligibility granted under special laws OF CHARGE at
and CSC issuances) any CSC office or
may be
1. Properly accomplished Application Form: downloaded from
the CSC website
(www.csc.gov.ph)
Form Type of
Eligibility
CS Form 101-A (Revised, December 2011) Electronic
Data
Processing
Specialist
Eligibility
(EDPSE)

60 | P a g e
 CS Form 101-B (Revised, December 2011) Veteran
Preference
Rating
Eligibility
(VPRE)
CS Form 101-C (Revised, December 2011) Scientific and
Technological
Specialist
Eligibility
(STSE)
CS Form 101-D (Revised, September 2013) Honor
Graduate
Eligibility
(HGE)
CS Form 101-E (Revised, February 2017) Barangay
Official
Eligibility
(BOE)
CS Form 101-H (Revised, December 2011) Barangay
Health
Worker
Eligibility
(BHWE)
CS Form 101-G (Revised, September 2013) Skills
Eligibility –
Category II
CS Form 101-K (December 2013) Foreign
School Honor
Graduate
Eligibility
(FSHGE)
CS Form 101-I (December 2011) Barangay
Nutrition
Scholar
Eligibility
(BNSE)
CS Form No. 101-J (Revised, Dec. 2018) Sanggunian
Member
Eligibility
(SME)

• Three copies of identical pictures with specification as

follows:
• Philippine passport size (4.5cm x 3.5cm or 1.78 inches by
1.4 inches), compliant with the specifications listed in the
application form.
• Original and photo copy of any valid ID containing Applicant’s
clear picture, date of birth signature and signature of

61 | P a g e
Authorized Head of the issuing agency as prescribed in CSC
MC No. 2, s. 2018 as follows:

• Philippine Identification (PhilID) or National ID PSA

• Driver's License/ Temporary Driver's License (LTO O.R. LTO
must be presented together with old Driver's License;
O.R. alone is not allowed)/Student Driver's Permit;
• Passport; DFA
• PRC License; PRC
• SSS ID; SSS
• GSIS ID (UMID); GSIS
• Voter's ID Voter's Certification; COMELEC
• BIR Taxpayer's ID (ATM type/TlN card type with picture); BIR
• PhilHealth ID (must have the bearer's name, clear picture, PhilHealth
signature and PhilHealth number);
• Company/Office ID; Requesting
party’s Company/
Office
• School ID, Requesting
party’s school
• Police Clearance/Police Clearance Certificate; PNP
• Postal ID; PhilPost
• Barangay ID; Barangay where
the requesting
party resides
• NBI Clearance; NBI
• Seaman's Book; MARINA
• HDMF Transaction ID, HDMF
• PWD ID; Social Welfare
and Development
Office
• Solo Parent ID; Office of the
Municipal/City
where the
requesting party
resides
• Senior Citizen's ID, Office of Senior
Citizen’s Affairs of
the Municipal/City
where the
requesting party
resides
• Alien Certificate of Registration Identity Card (ACR I- Bureau of
CARD); and Immigration
• CSC Eligibility Card (note: Implemented only beginning CSC RO where
with the May 3, 2015 CSEPPT). the requesting
party took the
exam

62 | P a g e
• Original and photocopy of Birth Certificate of the applicant PSA
authenticated/issued by the Philippine Statistics Authority
(PSA);

N.B.: In case where the PSA Birth Certificate is not legible, or the LCR
PSA has duly issued a negative certification of birth (PSA CRS
Form No. 1) printed in PSA security form, the applicant shall, in
addition, submit the original and photocopy of his/her birth
certificate authenticated/issued by the Local Civil Registrar (LCR).

• For female married applicants, original and photocopy of PSA

Marriage Certificate authenticated/issued by the PSA;

N.B.: In case where the PSA authenticated Marriage Certificate is LCR

not legible, the applicant shall, in addition, submit the original and
photocopy of her Marriage Certificate authenticated/issued by the
LCR.

• Certification of No Pending Case/Non-Conviction of Any CSC RO-Legal

Offense (CSC SPEL Form 1, April 2012); and Services Division

• If the application is filed through a representative:

•
Authorization letter or SPA executed by the applicant; and
Original and photocopy of at least one (1) valid ID card of
•
the representative, as listed under Item No. 3 above.
SPECIFIC DOCUMENTARY REQUIREMENTS
(Shall apply depending on the type of eligibility)
• ELECTRONIC DATA PROCESSING SPECIALIST (EDPS)
ELIGIBILITY

Who can apply?

Passers of the proficiency test, or training course conducted by

the Information and Communications Technology Office [ICTO]
(formerly National Computer Center) on the following: Systems
Analysis and Design, Computer Programming, Java, MS Access,
or Visual Basic; C# and V.B. Net

Specific Requirements:

For Training Course:

• Original and certified copy of the Certificate of Proficiency DICT

issued by the DICT on the following computer courses:
Systems Analysis and Design, Computer Programming,
Java, MS Access, or Visual Basic; C# and V.B. Net

63 | P a g e
 • Original and photocopy of the Certificate of Completion DICT
issued by the DICT; and

• Original and photocopy of the Grade Slip issued by DICT. DICT

For Proficiency Test:

• Original and certified copy of the Certificate of Proficiency DICT

issued by the DICT on the following computer courses:
Systems Analysis and Design, Computer Programming,
Java, MS Access, or Visual Basic; C# and V.B. Net

Original and photocopy of the Notification Slip issued by

• DICT
DICT.
VETERAN PREFERENCE RATING (VPR) ELIGIBILITY

Who are qualified?

Any of the following individuals, in the alternative, is qualified to

avail of the VPRE:

• The veteran himself/herself; or

• The veteran’s spouse; or

• Any one of the veteran’s children.

Specific Requirements:

• Original and photocopy of Birth Certificate (PSA or LCR PSA

authenticated) of the Veteran;

• Original and photocopy of Marriage Contract (PSA or LCR PSA

authenticated) of the Veteran;

• Affidavit of Waiver to be executed by the veteran only if still Requesting Party

alive; or Joint Affidavit of Waiver by the veteran’s surviving
spouse and other children, if the veteran is deceased and one
of his/her children is availing of the grant;

• Original and photocopy of Death Certificate (PSA or LCR PSA

authenticated) of the veteran, if deceased; N.B. The
requirement for Death Certificate also includes that of the
veteran’s spouse and/or any child, if deceased.)

• Original and photocopy of Marriage Contract (PSA or LCR PSA

authenticated) of the Applicant (if the applicant is either the
spouse, or a female married child of the veteran)

64 | P a g e
• Original and photocopy of the Report of Rating in the CS CSC-IRMO/CSC
examination where the VPR shall be applied; and Regional Office
concerned

• Verification Slip of the applicant’s examination result/rating CSC-IRMO/CSC

issued by CSC-IRMO/CSC Regional Office concerned Regional Office
concerned
Other Requirements:

Original/Authenticated copy and photocopy of the following (if the

applicant’s name has been changed, or has discrepancy with the
name of the veteran):

• Order/Resolution/Decision issued by the CSC or the Court on CSC-IRMO/CSC

the correction of name of the applicant; and Regional Office or
Court concerned

• Affidavit/s used/presented to support the CSC/Court Order on Requesting Party

the correction of name of the applicant (may be executed by
the applicant, or other disinterested parties); and

• Other documents as may be deemed necessary upon

evaluation of the VPR application.

SCIENTIFIC AND TECHNOLOGICAL SPECIALIST (STS)

ELIGIBILITY

Application for the grant of Scientific and Technological Specialist

Eligibility is filed, evaluated and processed at the Department of
Science and Technology (DOST).

The Certificate of Eligibility for STSE is claimed at the CSC

Regional Office concerned.

Who can apply?

An applicant must have at least a Bachelor's degree in areas

enumerated in Section 1 of the IRR (Revised 2009):

• Natural Sciences
Astronomy
Astrophysics
Biological Sciences
Biology (S & T)
Microbiology
Botany
Molecular Biology and Biotechnology
Ecology
Physical Anthropology
Marine Biology

65 | P a g e
 Zoology
Geological Sciences
Archeology
Geophysics
Paleontology
Seismology
Meteorology
Oceanography
Physics/Applied Physics

• Engineering Sciences
Biological Engineering
Manufacturing Engineering
Ceramic Engineering
Materials Engineering
Computer Engineering
Mechatronics Engineering
Food Engineering
Petroleum Engineering
Geothermal Engineering
Railway Engineering
Industrial Engineering
Textile Engineering
Nuclear Engineering

• Mathematics and Information and Communication

Technology
Applied Mathematics
Computer Science
Information Technology
Pure Mathematics
Statistics

• Other Disciplines
Environmental Science
Food Science

• Has met any of the following additional requirements:

• At least three (3) years of continuous experience in research

and/or teaching in the pertinent field, provided that the
following conditions are further met:

• The applicant must be holding a part-time or full-time

teaching position having at least nine (9) units per semester
in CHED recognized schools/state colleges and universities
(SUCs) and/or actively doing research at the time of filing
the application;

66 | P a g e
 • The teaching experience should be in the academe (College
Level at the least) in his/her major field of specialization and
academic in nature, leading to a
baccalaureate/master/doctorate degree;

Subjects being taught must be intermediate or advance in

nature as determined by the PD ((& Committee;

• In case of research, experience must meet and satisfy the

definitions as provided under Section 2 hereof;

His/her duties/responsibilities/participation must be

technical in nature as determined by the PD 997 Committee;

or

• Has earned a master’s degree with thesis/special project or

doctorate degree in any of the fields of study enumerated
under Section 1 hereof from a school recognized by the
Commission on Higher Education at the time of filing of
application.

• Has a commercialized patented invention as the major

inventor and as certified by intellectual Property Office of the
Philippines.

• Upon Filing of application

• Specific documentary requirements to be submitted at the

DOST Central Office, Taguig City (through the PD 997
Secretariat), or at the DOST Regional Office:

• Duly accomplished CS Form 101-C, Dec. 2011 CSC Website or

CSC Regional
• Three (3) pieces of identical ID pictures (Refer to Item No. 2 Office/Field Office
of the General Documentary Requirements for specifications)
Requesting Party
• Assessment fee of P200.00 payable to DOST; and

• Five (5) copies each of the following documents:

• Duly certified statement of duties and responsibilities School concerned

Company/School
• Original and photocopy of Transcript of Records (TOR) concerned
and diploma
• Recommendation from head of office or school on the School concerned
application for PD 997 eligibility, which shall include a
statement regarding his/her assessment of the applicant’s
research or teaching proficiency

67 | P a g e
 • List of S&T subjects taught/being taught and the duration Company/School
of teaching said subjects, duly certified by the Dean of the concerned
school; and
• Other documents such as:

• Published research paper/technical reports for concluded School concerned

scientific research, or progress reports for researches still in
progress. The reports must be certified as true copy by
authorities to whom the original copies were submitted.

• Certification of research proficiency indicating the title of

scientific research project/s the applicant has participated in
and the duration and nature of participation and/or
responsibilities of the applicant in the research project.

B. Upon Claiming of Certificate of Eligibility at the CSC

Specific documentary requirements to be submitted at the CSC:

• Original and photocopy of valid ID card (Refer to Item No. 3 Requesting Party
of the General Documentary Requirements for the list of ID
cards accepted)

• Original and photocopy of Birth Certificate of the applicant PSA

authenticated/issued by the PSA [Note: In case the PSA Birth
Certificate is not legible, or the PSA has duly issued a
Negative Certification of Birth (NSO CRS Form No. 1) printed
in PSA security form, the applicant shall, in addition, submit
the original and photocopy of his/her Birth Certificate
authenticated/issued by the Local Civil Registrar.]

• For female married applicants, original and photocopy of PSA

Marriage Certificate authenticated/issued by the PSA (Note:
In case the PSA authenticated Marriage Certificate is not
legible, the applicant shall, in addition, submit the original and
photocopy of her Marriage Certificate authenticated/issued
by the Local Civil Registrar.)

• Certification of No Pending Case/Non-Conviction of Any CSC RO-ESD

Offense (CSC SPEL Form 1, April 2012).

HONOR GRADUATE ELIGIBILITY (HGE)

Who are qualified?

• Those who graduated summa cum laude, magna cum laude

or cum laude, in their baccalaureate degree, regardless of the
number of years of completion;

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• Those who graduated from school year 1972-1973, and
thereafter; and

• Those who graduated in:

• Private Higher Education Institution in the Philippines with

baccalaureate/bachelor’s degree recognized by the CHED; or

• State/Local College or University with baccalaureate/

bachelor’s degree included in its charter, or
baccalaureate/bachelor’s degree duly approved by its Board
of Trustees/Board of Regents.
School
• Original and photocopy of Transcript of Record (TOR) of the concerned
applicant;

• Certification from the university/college that the applicant School concerned

graduated summa cum laude, magna cum laude, or cum
laude. (This certification is separate from and on top of the
Transcript of Record); and

• List of Honor Graduates certified and submitted by the School School concerned
Registrar to the CSC (agency to agency concern).

BARANGAY OFFICIAL ELIGIBILITY (BOE)

Who are qualified?

The BOE shall be granted effective August 1, 2012 to the

following Barangay Officials based strictly on completion of term
of office from 2010 and onwards:

Elective Barangay Officials:

• Punong Barangay/Barangay Captain, regular
Sangguniang Barangay Members, and Sangguniang
Kabataan Chairmen; and
Appointive Barangay Officials:
• Barangay Treasurers, and Barangay Secretaries who
were appointed by the duly elected Punong Barangay.

• Certification from authorized DILG official at the municipal, DILG

city , provincial or regional level of the services rendered by
the barangay official, using the prescribed CSC-ERPO Form
1a (February 2017), for elective barangay officials, or CSC-
ERPO Form 1b (April 2012) for appointive barangay officials.

• Certification from the Barangay Chairman on the services Barangay

rendered by the barangay official concerned

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• Duly signed oath-taking certificate or other proofs of having Barangay
been duly elected or appointed such as election returns and concerned
appointment paper;

• Notarized Affidavit stating that the barangay official was not Requesting Party
employed in the government during his/her term of office, or
service requirement, and that he/she did not receive any form
of salary/compensation, except honorarium for holding a
position in an ex-officio capacity, during his/her term of office
or service requirement

*For purposes of the requirement for a Notarized Affidavit, the

phrase “was not employed in the government” shall mean that the
Barangay Official has not been issued any appointment, whether
permanent, temporary, substitute, coterminous, contractual, or
casual, and that he/she has not received any
salary/compensation derived from any government agency
plantilla payroll, during his/her term of office, or service
requirement;

• For appointive barangay officials (Barangay Secretary & DILG

Barangay Treasurer), a notarized Affidavit stating that the
appointive barangay official is not related up to the 4th degree
of consanguinity, or of affinity, to the appointing Punong
Barangay;

• Original/Authenticated and dry-sealed Master List of DILG

Elected/Appointed Barangay Officials issued by the DILG
(agency to agency concern; to be submitted by DILG to
CSCRO); and

• Other documents as may be deemed necessary by the CSC

Regional Office in verifying the authenticity of information
supplied by the barangay official

BARANGAY HEALTH WORKER (BHW) ELIGIBILITY

Who are qualified?

Local Health Board-accredited barangay health worker who has

completed at least two (2) years of college education leading to a
college degree and has voluntarily rendered at least five (5) years
of continuous active and satisfactory service as an accredited
BHW to the community. Services rendered prior to February 20,
1995, or the date of approval of RA No. 7883 shall not be counted
for purposes of the grant.

For purposes of the grant of BHW Eligibility, services rendered to

the community should meet ALL of the following requisites:

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 • The services must be voluntary, meaning, the BHW has
not been employed and has not received any form of
salary, or compensation, except honorarium, in the entirety
of the five-year period for service requirement;

• The services rendered must be continuous for a minimum

period of five (5) years, meaning, the BHW should have
served actively and satisfactorily on a full time basis; and

• The services rendered shall be under accredited status of

the BHW, meaning, the applicant-BHW should already had
been accredited by the Local Health Board before
rendering the five-year service requirement.

• BHW who had been hired by agency under Job Order

status and/or Contract of Service, may still avail of/qualify
for the grant of BHWE.

• School certificate or transcript of record [applicant must have School

completed at least two (2) years of college education leading Concerned
to a college degree

• Certificate of Accreditation issued and signed by the Barangay Health

chairman or authorized official of the Barangay Health Worker
Worker Registration and Accreditation Committee and of the Registration and
Local Health Board (the Certificate of Accreditation must Accreditation
have been issued on or before the start of the five-year Committee and
voluntary service) the Local Health
Board concerned

• Certification of at least five (5) years of continuous and Local Health

satisfactory service as an accredited BHW issued by the Board concerned
Local Health Board

• Notarized Affidavit stating that the BHW was not employed in Requesting Party
the government during his/her service requirement and that
he/she did not receive any form of salary/compensation,
except honorarium, during his/her service requirement

*For purposes of the requirement for a Notarized Affidavit, the

phrase “was not employed in the government” shall mean that the
BHW has not been issued any appointment, whether permanent,
temporary, substitute, coterminous, contractual, or casual, and
that he/she has not received any salary/ compensation derived
from any government agency plantilla payroll, during his/her
service requirement
Barangay
• Authenticated/Certified copy of Annual Accomplishment concerned
Reports

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• Original/Authenticated and dry-sealed Registry of Accredited Department of
BHW issued by the Department of Health (agency to agency Health
concern; to be submitted by DOH to CSCRO)

SKILL ELIGIBILITY (Category II)

Who are qualified?

The various skills eligibilities under CSC MC No. 11, s. 1996, as

amended, are granted to individuals who meet the requirements
of positions, qualifications for which are not measurable by written
tests, such as plant electrician, automotive mechanic, heavy
equipment operator, laboratory technician, shrine curator,
carpenter, draftsman, plumber, and others.

Category II - refers to positions listed under CSC MC No. 11, s.

1996, as amended, including CSC MC No. 3, s. 2008 and CSC
MC No. 10, s. 2013, the required eligibility for which can be
obtained by completing one year of very satisfactory actual work
performance under temporary status of appointment.

• Original and photocopy of Appointment Paper of the Agency

applicant, specifically indicating the status of appointment as concerned
“Temporary” (NOTE: No status of appointment other than
“Temporary” shall be considered for the grant of eligibility
under Category II)

• Certification (using the prescribed CSC-ERPO Cat. II Form Agency

No. 1, Revised Oct. 2009) from the agency head/highest concerned
HRMO that the appointee obtained at least Very Satisfactory
rating for the two rating periods during the one-year
temporary appointment

• Statement of Actual Duties and Responsibilities (using the Agency/Office

prescribed CSC-ERPO Cat. II Form No. 2, Jan. 2011) of the concerned
applicant executed by the applicant’s immediate supervisor

• Authenticated copy of the applicant’s Performance Rating

Form, duly confirmed by the agency’s Performance Agency/Office
Evaluation and Review Committee (PERC), for the two rating concerned
periods covered by the one-year temporary appointment.

FOREIGN SCHOOL HONOR GRADUATE ELIGIBILITY

(FSHGE)

• For applicants presenting documents originating from School

countries who are not member to the Apostille Convention concerned
(As of April 2023, there are about 52 countries in the world
which have not joined the Hague Convention implementing

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 apostilling documents*), Certification on the honors received
and baccalaureate degree earned, duly signed by the
authorized/registrar of the foreign school/college/university
bearing the seal of the college/university, and duly
authenticated by a Philippine Foreign Service Post. The
Certification must state/indicate the equivalent Latin honor in
cases of honors with name/title different from the Latin honors
summa cum laude, magna cum laude, or cum laude. This
Certification is not the Diploma and is separate from the
Transcript of Record.

For applicants presenting Certification on the honors received School concerned

originating from countries that are members of the Apostille and the Philippine
Convention, authentication is still required, but this time with an Foreign Service
Apostille instead of an Authentication Certificate (“red ribbon”) as Post
proof of authentication.

• For applicants presenting Transcript of Records originating CHED

from countries that are not members of the Apostille
Convention, the Transcript of Records certified as true copy
by the foreign school (with English translation as applicable)
and duly authenticated by the Philippine Foreign Service Post
with jurisdiction over the foreign school is required.

For applicants presenting Transcript of Records originating from

countries that are members of the Apostille Convention,
authentication is still required, but this time with an Apostille
instead of an Authentication Certificate (‘red ribbon”) as proof of
authentication.

• For applicants presenting documents originating from DFA

countries that are not members of the Apostille Convention,
the Certification from the Department of Foreign Affairs
(DFA), through the Philippine Foreign Service Post, on the
status of operation of the foreign school duly signed by
authorized DFA official, affixed with DFA official dry-seal, and
printed on DFA official letterhead. (Agency to agency).

For applicants presenting documents originating from countries

that are members of the Apostille Convention, the certification on
the status of operation of the foreign school should come from the
foreign government which has supervision over the school
concerned. The certification issued by the foreign government
must be apostilled for it to be used in the Philippines.

*https://best-citizenships.com/2023/04/21/list-of-non-apostille-countries-
2023/
BARANGAY NUTRITION SCHOLAR (BNS) ELIGIBILITY

Who are qualified?

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• Barangay-based volunteer workers for rendering at least two
(2) years of continuous and satisfactory nutrition services and
other related activities, such as community health, backyard
food production, environmental sanitation, culture, mental
feeding, and family planning to the barangay.

• BNS who have been hired by agencies under Job Order

status and/or Contract of Service may still avail of/qualify for
the grant of BNSE.

• Diploma or authentic evidence of completion of high school School

course concerned

• Certification of residency in the barangay for at least six (6) Barangay

years, and can speak the dialect concerned

• Certification of completion of the prescribed 10-day training Barangay

course and 20-day practicum in the barangay where concerned
applicant is assigned

• Certification that the applicant has obtained a passing mark Barangay

in the accomplishment of targets set in the action plan concerned

• Copies of monthly accomplishment report (NNC Form 5) for Nutrition Action

the last two years authenticated by the nutrition action officer Officer concerned

• Copies of BNS performance evaluation sheets for the last two Nutrition Action
years authenticated by the nutrition action officer for services Officer concerned
rendered from Jan. 1, 1981

• Certification of at least two-year continuous and satisfactory Nutrition action

service as BNS by the nutrition action officer and attested by officer concerned
the district city nutrition program coordinator and attested by
the district city
nutrition program
coordinator

• Copies of Memorandum of Agreement or contract of service Barangay

as BNS for the last two years which includes the provisions concerned
on the following key elements:

• Name of the parties entering into the agreement, or

contract, including their addresses;

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 • Duration/term/period of agreement, or contract, stating
beginning and ending dates;

• Statement/definition of duties and responsibilities of the

parties involved;

• Date of execution;

• Signatures of the parties;

• Witnesses; and

• Notary

• Notarized Affidavit stating that the BNS was not employed in

the government during his/her service requirement, and that
he/she did not receive any form of salary/compensation,
except honorarium, during his/her service requirement

*For purposes of the requirement for Notarized Affidavit, the

phrase “was not employed in the government” shall mean that the
BNS has not been issued any appointment, whether permanent,
temporary, substitute, coterminous, contractual, or casual, and
that he/she has not received any salary/ compensation derived
from any government agency plantilla payroll, during his/her
service requirement

• Original/Authenticated and dry-sealed List of BNS issued by National Nutrition

the National Nutrition Council (agency to agency concern; to Council
be submitted by NNC to CSCRO)

SANGGUNIAN MEMBER ELIGIBILITY (SME)

Who are qualified?

• For SME (First Level)

• Those who served as Sanggunian Member for an
aggregate period of six (6) years; and
• Those who have completed at least seventy-two (72) units
leading to a baccalaureate/bachelor’s degree program
recognized by CHED from a Private Higher Education
Institution in the Philippines or from a State/Local College
with baccalaureate/bachelor’s degree included in its
charter, or baccalaureate/bachelor’s degree duly approved
by its Board of Trustees/Board of Regents

• For SME (Second Level)

• Those who served as Sanggunian Member for an
aggregate period of nine (9) years; and

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 • Those who have completed a baccalaureate/bachelor’s
degree program recognized by CHED from a Private
Higher Education Institution in the Philippines or from a
State/Local College with baccalaureate/bachelor’s degree
included in its charter, or baccalaureate/bachelor’s degree
duly approved by its Board of Trustees/Board of Regents

• For applicant who is a baccalaureate/bachelor’s degree School concerned

holder, original/authenticated and photocopy of Transcript of
Records;

• For Sanggunian Member First Level Eligibility applicant who School

is not a baccalaureate/bachelor’s degree holder, certification concerned
on the number of units earned and the
baccalaureate/bachelor’s degree being/has pursued duly
signed by authorized official/registrar of the
university/college;

• Original/Authenticated Master List of qualified Sanggunian DILG

Members issued by the DILG (agency to agency concern);

• For Sanggunian Members not included in the DILG Master DILG

List, Certification of services rendered by the Sanggunian
Member duly signed by an authorized DILG official at the
regional level where he/she has served as Sanggunian
Member (Use CSC SME Form 1, March 2013); and

• Other documents as may be deemed necessary by the CSC

in verifying the authenticity of information supplied by the
applicant.

The grant of eligibility under special laws and CSC issuances involves two (2) stages
–
Evaluation of Application, and Processing of Certification of Eligibility.
FEES TO PROCESSING PERSON
CLIENT STEPS CSC ACTIONS
BE PAID TIME RESPONSIBLE
STAGE 1: Evaluation of Application (CSC Field Office)
(Client may opt 1.1 Preliminarily assess CSC FO
to directly file completeness of Processor
his/her application form and
application for supporting document/s
processing and
evaluation to >Deficient - Inform the
CSC RO) requesting party of any
deficiency by issuing a
Compliance letter
1. Submit duly through email
accomplished

76 | P a g e
form and enumerating the missing
documentary requirements
requirements at
the CSC Field If the application/ request is
Office. disapproved/denied –
Provide a notice stating
the reason for the
disapproval/ denial (e.g.
for further evaluation,
correction of personal
information (COPI), etc.).

>Complete – Issue
acknowledgment receipt
containing unique ID No.,
name and designation of
responsible officer/
employee, date and time
of receipt

1.2 Issue an order of

payment through email
and advise the client to
pay the corresponding
fee
1.3 Inform the client
(through the email
address provided) to
schedule an appointment
through the Online
Registration/Appointment
system adopted by the
CSC FO, and to bring the
original copy of
supporting documents,
valid ID, and printed copy
of the email confirmation
on the day of the
appointment.
3. Pay to the 2.1 Process payment and PHP Cashier
cashier. issue OR 500.00
(PHP200
2.2. Record the O.R. and evaluation CSC FO
process the application fee and Processor
form PHP300.00
processing
fee)
2.3 Check if the name of the
applicant is included in
the corresponding

77 | P a g e
 master list provided by
the agency concerned,
including the
consistency of all of the
applicant’s data
indicated therein, affix
initials and date
opposite the applicant’s
data entry
2.4 Fill out the jurat, if
applicable
2.5 Accomplish the “Action
Taken” portion on the
application form, fill the
eligibility data on space
provided as applicable,
and affix signature over
printed name and date
on space provided for
1st Processor
2.6 Review the application
and documentary
requirements, affix
initials on the masterlist,
make final evaluation
on validity of the
application’s approval,
and affix signature over
printed name and date
on space provided for
2nd Processor on
application form
2.7 Encode the data in the
Special Eligibility
System.
3. Personally 3.1 Validate authenticity of 1st Processor
appear to the presented documents.
CSC FO to-
>submit 3.2 If in order, give the duly
original copy evaluated and
of approved application
documentary form*
requirements;
and

>receive
evaluated and
approved
application
form

78 | P a g e
The client may be advised regarding the following options** to -
1. Personally file his/her application for processing at the CSC RO/ESD;
2. Wait for the advisory to claim his/her CoE at the CSC FO; or
3. Provide a prepaid self-addressed return envelope or payment for courier fee.

STAGE 2: Processing of CoE-CSC Regional Office-ESD

1. Present to 1.1 Receive the OR and 1st Processor/
ESD and process the application Cashier
present OR form.
and application
form to the 1.2 Print the CoE draft on
attending paper
Action Officer.
2. Review the 2.1 Stamp the draft CoE with 1st Processor
draft CoE “Checked by” and
(particularly present the same to the
as to his/ her applicant for review.
name and
date and 2.2 Print the CoE *
place of birth)
and affix
signature on
the draft CoE
and
signature
over printed
name and the
date on the
“Checked by”
portion.
The printing of Certification of Eligibility (CoE) in Yellow Security Paper is a separate
process. The eligible shall accomplish the Eligibility/Examination Records Request
Form (ERRF) and pay a separate certification fee of P100.00
2.3 Check proper and
accurate printing of the
CoE and endorse the
same, together with the 2nd Processor
rest of the documents, to
the Directors for
signature
2.4 Review the documents, Directors/
and sign the CoE. Authorized
Signatory
2.5 Record the application
data on the
corresponding Logbook,
1st Processor
and prepare the
receiving photocopies of
the CoE.

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3. Receive* 3.1 Release the fully
the original accomplished original
CoE and CoE to the applicant,
ORs and together with the original
sign the ORs and the application
receiving receipt stub and
copies and accomplish the
the appropriate portion in the
Logbook receiving copies.
In the event that the client opts not to personally file his/her application for processing, the CoE
file copy (not to be released to the client) should no longer be required to be signed by the client
and the CoE printed on security paper be authorized to be released via mail/courier directly to
the client. As such, clients shall be required to provide a prepaid self-addressed return envelope
or payment for the courier fee.
TOTAL PHP500.00 Three (3)
working days
upon receipt
of complete
documents.

Twenty (20)
working days
for CSC FO-
Tawi-Tawi
and other
Island-Based
Field Offices
(upon receipt
of complete
documents)

Above cited
number of
working days
may be
extended only
once for the
same number
of days
pursuant to
Rule VII, Sec.
3(b) of JMC
No. 2019-001
on the IRR of
RA 11032.**

Note: Application Form is downloadable from the CSC official website

(www.csc.gov.ph) or at any CSC office.

80 | P a g e
 The grant of eligibility for Scientific and Technological Specialist involves two (2)
stages – Assessment/Evaluation of Applications by the PD No. 997 Committee
headed by the DOST, and Processing of Certificate of Eligibility by the CSC RO
concerned.

For the grant of SCIENTIFIC AND TECHNOLOGICAL SPECIALIST (STS) ELIGIBILITY

STAGE 1: Filing and evaluation of application for STSE is conducted at the
DOST. After assessment by the PD 997 Committee, all documentary
requirements of approved/qualified applicants are forwarded to the
CSC Regional Office concerned for the processing of the Certificate
of Eligibility.
STAGE 2: Processing of the Certificate of Eligibility
• The CSC RO concerned will check if all the documentary requirements of the
approved/qualified applicants submitted by the PD No. 907 Committee headed by
the DOST for the processing of COE are complete.

*Client may opt to deposit the corresponding fee through the official Bank Account of the CSC CO, and
send a scanned duplicate copy of the Deposit Slip, via email or Messenger to serve as basis for the
issuance of Official Receipt

**During the scheduled date of the transaction, the client must submit the fully accomplished Form/s
together with the required documents. Claiming of Certificate/s may be done through a representative,
provided that additional requirements (authorization letter and original valid ID of the requesting party)
are presented together with the client's personally accomplished application form.

**1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension
and final date of release of request. 2) To serve as proof, the written notice shall be signed by the client
which can be in the form of electronic or scanned signature. 3) In the event, that securing a written
notification and acknowledgment from the client is not feasible, other means of communication such as,
but not limited to, emails and/or short message service (SMS) can be done to ensure that the client is
properly notified.

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14. Request to Request for In-House Training

Upon request of a government agency, CSC conducts in-house training* subject to

agreed terms and conditions including payment of appropriate fees.

Office or Division: Human Resource Division (HRD)

Classification: Highly Technical
Type of Transaction: G2G – Government to Government
Who may avail: Government Agencies requesting Conduct of Learning
and Development Programs/Resource Persons Services

CLIENT FEES TO PROCESSIN PERSON

CSC ACTIONS
STEPS BE PAID G TIME RESPONSIBLE
1.Submit 1.1 Receive request Receiving Staff
letter and assign client (Office of the
request transaction no. if Regional
applicable Director
(ORD)/PALD)
1.2 Forward letter ORD/PALD
request to HRD Staff
1.3 Receive request
HRD
and assign client
Action Officer
transaction no.
1.4 Prepare
Acknowledgement
Letter
1.5 Conduct
preliminary
assessment and
evaluation

Any Deficiency –
Inform requesting HRD Action
party and enumerate Officer
the missing
requirements

No Deficiency -
Assign unique ID No.
and

82 | P a g e
 Acknowledgement
Receipt
1.6 Review and
approve
Request

If approved – send
letter to requesting
agency confirming the
date of conduct of Director III/IV
training

If denied – send letter

informing the
requesting agency of
the reason/s for
disapproval
1.7 Conduct
conversation with
requesting agency,
identify SME,
prepare course Requesting
brief, customized agency and
design, proposal HRD
and MOA.
1.8 Confirmation of the
conduct of the
training
2. Client pay
appropriat Appropriate Requesting
e training fee agency
fee**
TOTAL Twenty (20)
working days
upon
confirmation of
the conduct of
the training

Above cited
number of
working days may
be extended only
once for the same
number of days
pursuant to Rule
VII, Sec. 3(b) of
JMC No. 2019-
001 on the IRR of
RA 11032.***

* CSC RO-HRD continues to conduct in-house and public offering courses online such as webinars even
during this pandemic

83 | P a g e
** Client may opt to deposit the corresponding fee through the official Bank Account of the CSC CO, and
send a scanned duplicate copy of the Deposit Slip, via email or Messenger to serve as basis for the
issuance of Official Receipt.

***1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension
and final date of release of request. 2) To serve as proof, the written notice shall be signed by the client
which can be in the form of electronic or scanned signature. 3) In the event, that securing a written
notification and acknowledgement from the client is not feasible, other means of communication such as,
but not limited to, emails and/or short message service (SMS) can be done to ensure that client is properly
notified.

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15. Issuance of Certified Copies of Documents - (Appointment papers,
Service Cards, CSC Records and CSC Issuances/ Resolutions)

Authorized parties may request copies of their personal records in the Commission to
be used for specific purposes.
Office or Division: Division Concerned, CSC RO
Classification: Simple
Type of Transaction: G2C – Government to Citizens
G2G – Government to Government
G2B – Government to Business
Who may avail: • Any requesting party as it pertains to his/her personal
records;
• The Head of the Agency, the Human Resource
Management Officer or the Administrative Officer of
the Agency to which the employee concerned
belongs;
• Courts and administrative bodies exercising quasi-
judicial or investigative functions by means of the
compulsory process of subpoena duces tecum, in aid
of investigation and/or determination or resolution of
pending cases; and
• Such other officials or entities duly authorized by
competent authorities

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

• Accomplished Personnel Records • Public Assistance and Liaison Division
Request Form (PRRF) (PALD), CSC RO
• Self-addressed stamped envelope
or Prepaid Pouch, and copy of proof
of payment (electronic receipt or
deposit slip paid to CSC Regional
Office Land Bank Account)
• Scanned copy of at least one ID
card (front and dorsal side) of the
requesting party, valid (not expired)
on the date of transaction, as
follows:
• Philippine Identification (PhilID) or PSA
National ID

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 • Driver’s License/Temporary LTO
Driver’s Lic111ense (LTO O.R.
must be presented together with
old Driver’s License; O.R. alone is
not allowed)/Student Driver’s
Permit;
• Passport; DFA
• PRC License; PRC
• SSS ID; SSS
• GSIS ID (UMID); GSIS
• Voter’s ID/Voter’s Certification; COMELEC
• BIR/Taxpayer’s ID (ATM type/TIN BIR
card type with picture);
• PhilHealth ID (must have the PhilHealth
bearer’s name, clear picture,
signature and PhilHealth number);
• Company/Office ID; Requesting party’s Company/Office
• School ID; Requesting party’s school
• Police Clearance/Police Clearance PNP
Certificate (with picture);
• Postal ID; PhilPost
• Barangay ID; Barangay where the requesting party
resides
• NBI Clearance; NBI
• Seaman’s Book; MARINA
• HDMF Transaction Card; HDMF
• PWD ID; Social Welfare and Development Office
• Solo Parent ID; Office of the Municipal/City where the
requesting party resides
• Senior Citizen’s ID; Office of Senior Citizen’s Affairs of the
Municipal/City where the requesting party
resides
• Alien Certificate of Registration Bureau of Immigration
Identity Card (ACR I-CARD); and
• CSC Eligibility Card (note: CSC RO where the requesting party took
Implemented only beginning the exam
May 3, 2015, CSE-PPT
• If the request is filed through a • Requesting party
representative, a scanned copy of • SPA - requesting party
an authorization letter or Special • ID - same as indicated above
Power of Attorney (SPA) and a
scanned copy of one (1) valid ID
(front and dorsal side) of the
representative

86 | P a g e
 CLIENT FEES TO BE PROCESSING PERSON
CSC ACTIONS
STEPS PAID TIME RESPONSIBLE
1. Online 1.1 Retrieve the Action Officer of
Filing of accomplished the Division
Request PRRF and receive concerned
Lingkod documentary
Bayani Kiosk requirements
and
Submit 1.2 Preliminarily
documentary assess
requirements completeness of
request form and
supporting
document/s

• Incomplete -
Inform the
requesting party of
any deficiency by
issuing a
Compliance Letter
enumerating the
missing
requirements
through contact
details provided

• Complete – Issue
Acknowledgement
Receipt containing
unique ID No.,
name and
designation of
responsible
officer/ employee,
date and time of
receipt through
contact details
provided
1.3 Retrieve the Action Officer of
requested the Division
records, issue an concerned
Order of Payment
and advise the
client to pay the
corresponding fee
if records are
available.

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 •
If records are not
available, inform
the client that
requested records
are not available
through the email
address provided
2. Pay to the 2.1 Validate with the
Cashier. Cashier if
payment was Action Officer of
received the Division
concerned
2.2 Process payment
and issue OR;
record OR

2.3Reproduce the
requested records
3. Receive 3.1 Mail the Action Officer of
the requested the Division
document documents using concerned
requested** the self-addressed
stamped envelope
or Prepaid Pouch
provided by the
requestor.
TOTAL Appointment – One (1)
PHP 30.00; working day
upon receipt of
Service complete
Card/Record - documents
PHP 40.00
Above cited
CSC Records- number of
PHP10.00/page working days
may be
CSC extended only
Issuances/ once for the
resolutions- same number
PHP10.00/page of days
pursuant to
Authenticated Rule VII, Sec.
copies of 3(b) of JMC
Certificate of No. 2019-001
Attendance to on the IRR of
L&D RA 11032.***
Interventions-
PHP10.00
* Client may opt to deposit the corresponding fee through the official Bank Account of the CSC CO, and
send a scanned duplicate copy of the Deposit Slip, via email or Messenger to serve as basis for the
issuance of Official Receipt.

88 | P a g e
.**Transacting clients are required to schedule an appointment through the Online Scheduling System
adopted by the Regional Office.

***1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension
and final date of release of request. 2) To serve as proof, the written notice shall be signed by the client
which can be in the form of electronic or scanned signature. 3) In the event, that securing a written
notification and acknowledgment from the client is not feasible, other means of communication such as, but
not limited to, emails and/or short message service (SMS) can be done to ensure that the client is properly
notified.

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16. Handling of queries/requests for Assistance on Civil Service
Matters (Online and Walk-in)
RO-PALD provides general information on civil service matters and handles requests for
assistance on CSC services.

Office or Division: CSC RO-PALD, Regional Office/ CSC RO-PACD

Officer of the Day
Classification: Simple
Type of Transaction: G2C – Government to Citizens
Who may avail: General Public

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

None

FEES
PROCESSING PERSON
CLIENT STEPS CSC ACTIONS TO BE
TIME RESPONSIBLE
PAID
1. Inform the Action 1.1 Provide reply to simple CSC RO-
Officer regarding the queries/ request for None PACD
query or request for assistance Officer of
assistance. the Day
• For complex queries/
requests for assistance, Division
advise client that the receiving
matter will be referred to the
the appropriate office concern

• Request the client to fill

out request form

2. For concerns to be 1.1. Prepare a referral

referred to other CSC letter and forward the
office/government concern to the
office, fill out a request responsible office within
form. the day.

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 (The receiving office will
provide concrete action
within three working days.
If request is denied/
disapproved – the
receiving office will send a
written notice citing the
ground for denial/
disapproval of the
request.)
FOR ONLINE TRANSACTIONS*
1. Send the complete details 1.1 Assign customer RO Action
of the feedback to reference number. Officer
[email protected]. 1.2 Evaluate
completeness of the
2. Upon receipt of the reply, fill information provided
out the Customer and request additional
Feedback and Satisfaction information when
Survey. necessary.
1.3 Provide reply to
simple concerns. For
complex concern,
acknowledge receipt of
the email and advise
customer that the
matter will be referred to
the appropriate office.
1.4 Prepare and send a
referral letter to the
concerned office within
three working days.

(The receiving office will

provide concrete action to
the customer. If request is
denied/ disapproved – the
receiving office will send a
written notice citing the
ground for denial/
disapproval of the
request.)
TOTAL None Three (3)
working
days

Above cited
number of
working
days may be
extended

91 | P a g e
 only once
for the same
number of
days
pursuant to
Rule VII,
Sec. 3(b) of
JMC No.
2019-001 on
the IRR of
RA 11032.**

*Queries and concerns may be coursed through email.

**1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension
and final date of release of request. 2) To serve as proof, the written notice shall be signed by the client
which can be in the form of electronic or scanned signature. 3) In the event, that securing a written
notification and acknowledgement from the client is not feasible, other means of communication such as,
but not limited to, emails and/or short message service (SMS) can be done to ensure that client is properly
notified.

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18. Response to Job Applications
This describes the procedures employed by the RO-HRD in handling Job application
submitted by individuals who are interested to join the CSC workforce. (Receipt and reply
to application letters.)
Office or Division: CSC RO -HRD
Classification: Simple
Type of Transaction: G2C – Government to Citizens
Who may avail: General Public

CHECKLIST OF REQUIREMENTS WHERE TO SECURE

Application letter with complete set of
requirements, as follows:
1. Fully accomplished Personal Data Downloadable from the CSC official
Sheet (CS Form No. 212, Revised website (www.csc.gov.ph)
2017) with ID picture taken within the
last 6 months 3.5 cm x 4.5 cm
(passport size); the PDS should be
subscribed and sworn to before the
highest ranking HRMO in the agency,
any officer authorized to administer
oath, or a notary public
2. Work Experience Sheet, if applicable; Downloadable from the CSC official
3.Scanned copy of performance rating website (www.csc.gov.ph)
of at least VS in the last rating period
(if applicable);
4. Scanned copy of certificate of
eligibility/rating/ license, if applicable;
and
5. Scanned copy of Transcript of
Records.

93 | P a g e
 FEES
PROCESSING PERSON
CLIENT STEPS CSC ACTIONS TO BE
TIME RESPONSIBLE
PAID
1. Submit application 1.1Receive/ Retrieve Principal:
letter*(through email), application Chief HRS
together with the documents of HRD
complete set of submitted/sent by
requirements (items a to the applicant Alternate:
e) Addressed to The Supervising
CSC Regional Director 1.2Record the HRS of
email address: application to the HRD
[email protected] database of
applicants and
forward the Action
application to the AO Officers at
in-charge of the HRD
vacancy
None
1.3Assess
completeness of
documents

• Incomplete-
Issue
acknowledgment
receipt
containing
missing
requirements

• Complete-Issue
acknowledgment
receipt
containing

*Unique ID no.
*Name and
designation of
responsible officer/
employee
*Date and time of
receipt
1.4 Evaluate Action
qualification of the Officers at
applicant vis-à-vis HR
the qualification
standards (QS) of
the vacancy

94 | P a g e
 1.5 Draft a letter Action
reply informing the Officers at
applicant of the HR
status of his/her
application, if:

• Meeting QS
• Not meeting QS
1.5 Review/approve RO Dir.
draft letter reply IV/Dir. III

1.6 Send letter reply Action

to applicant through Officers at
email HR
TOTAL None Three (3)
working
days upon
receipt of
complete
documents

Above
cited
number of
working
days may
be
extended
only once
for the
same
number of
days
pursuant
to Rule VII,
Sec. 3(b)
of JMC No.
2019-001
on the IRR
of RA
11032.**

*Applicants may opt to send their application letter through snail/registered mail, or hand-carry.

*1) Prior to the lapse of the processing time the client is notified in writing of the reason for the extension
and final date of release of request. 2) To serve as proof, the written notice shall be signed by the client
which can be in the form of electronic or scanned signature. 3) In the event, that securing a written
notification and acknowledgement from the client is not feasible, other means of communication such as,
but not limited to, emails and/or short message service (SMS) can be done to ensure that client is properly
notified.

95 | P a g e
 List of Offices

CSC-Caraga
Doongan Road, Butuan City 8600

Dir. IV Winston l. Plaza Tel # (085) 815-3370 [email protected]

(0923) 081-8701
Dir. III Christopher C. Mabale (0923) 880-9931
CSC Field Office - Agusan del Norte
Barangay Abilan, Buenavista, Agusan del Norte

Dir. II Meshach D. Dinhayan Tel. # (085) 342-7071 [email protected]

(0917) 105-8609

CSC Field Office - Agusan del Sur

D.O. Plaza Government Center, Patin-ay, Prosperidad, Agusan del Sur

Dir. II Evangeline B. Golindang Tel. # (085) 839-5438 cscfoagusandelsur@gmail.

(0917) 1094-927 com

CSC Field Office - Surigao del Norte

National Highway, Brgy. San Pedro, Sison,
Surigao del Norte

Dir. II Alan B. Besario Tel # (0917) 1170-436 [email protected]

CSC Field Office - Surigao del Sur

Capitol Hills, Telaje, Tandag City

Dir. II Aurora B. Mantilla Tel. # (086) 211-3052 [email protected]

(0999) 880-9920

96 | P a g e
 Anti-Red Tape Presidential Action
Contact Center ng Bayan
Authority Center (PACe)
Hotline: 1-6565 accessible via PLDT and [email protected] Email:
Smart landlines nationwide [email protected]
[email protected]
• SMS/Text Access: 0908-8816565 [email protected]
8478-5091
• Email: [email protected]
0920-925-3078
[email protected]
0998-856-8338
• Website:
Tel # (02) 784-4296 loc
www.contactcenterngbayan.gov.ph
4502/4568
• Facebook page:
(02) 736-8621
www.facebook.com/contactcenterngbayan
(02) 736-8645
(02) 736-8602
(02) 736-8603
(02) 736-8606
(02) 736-8629

97 | P a g e
 List of Acronyms

ACR I-CARD Alien Certificate of Registration Identity Card

ACU Air Conditioning Unit
AO Action Officer
APP Annual Procurement Plan
APR Agency Procurement Request
ARVEF Agency Request for Verification/Validation of
Eligibility Form
ATAF Appointment Transmittal and Action Form
BHW Barangay Health Worker
BHWE Barangay Health Worker Eligibility
BNS Barangay Nutrition Scholar
BNSE Barangay Nutrition Scholar Eligibility
BOE Barangay Official Eligibility
CCB Agent Contact Center ng Bayan Agent
CE Certification Election
CESB Career Executive Service Board
CFSS Customer Feedback and Satisfaction Survey
CMD Communications Management Division
CNA Collective Negotiation Agreement
COE Certificate of Eligibility
CoE Certification of Eligibility
COMEX Computerized Examination
COPI Correction of Personal Information
CSC Civil Service Commission
CSC CO Civil Service Commission Central Office
CSC FO Civil Service Commission Field Office
CSC RO Civil Service Commission Regional Office
CSE Career Service Examination
CSE-PPT Career Service Examination - Pen and Paper Test
CSEVS Career Service Eligibility Verification System
CSI Civil Service Institute
CSLO Commission Secretariat and Liaison Office
CTC Certified True Copy
DBAR Database of Individuals Barred from Entering
Government Service and Taking Civil Service
Examinations
DF Declaration Form
DOLE-BLR Department of Labor and Employment-Bureau of
Labor Relations
EAS Examinee Attendance Sheet
EDPSE Electronic Data Processing Specialist Eligibility
e-DTS Electronic Database Tracking System
e-NGAS Electronic New Government Accounting System
EO Employees' Organization
ERPO Examination, Recruitment and Placement Office
ERRF Examination Records Request Form
ESD Examination Services Division

98 | P a g e
FGD Focus Group Discussion
FSHGE Foreign School Honor Graduate Eligibility
GOCCs Government-Owned and Controlled Corporation
HGE Honor Graduate Eligibility
HRMO Human Resource Management Officer
HRRO Human Resource and Relations Office
ICT Information and Communication Technology
IRMO Integrated Records Management Office
LAMD Library, Archives, and Museum Division
LCR Local Civil Registrar
LGUs Local Government Units
LSD Legal Services Division
LTO Land Transportation Office
LUCs Local Universities and Colleges
LWD Local Water District
MARINA Maritime Industry Authority
MOA Memorandum of Agreement
NAPOLCOM National Police Commission
NBC National Budget Circular
NGAs National Government Agencies
NOSCA Notice of Organization, Staffing, and Compensation
Action
OCA Online Competency Assessment
ODP Office Development Plan
OFAM Office for Financial and Assets Management
OFAM-BGMD Office for Financial and Assets Management –
Building and Grounds Maintenance Division
OHRMD Office for Human Resource Management and
Development
OLA Office for Legal Affairs
OR Official Receipt
ORAS Online Registration, Appointment, and Scheduling
System
PACD Public Assistance and Complaints Desk
PAIO Public Assistance and Information Office
PALD Public Assistance and Liaison Division
PDS Personal Data Sheet
PERC Performance Evaluation and Review Committee
PhilID Philippine Identification
PM Preventive Maintenance
PMO Postal Money Order
PPMP Project Procurement Management Plan
PR Purchase Request
PRRF Personnel Records Request Form
PSA Philippine Statistics Authority
PSED Policies and Systems Evaluation Division
PSP Picture Seat Plan
QS Qualification Standards
RACD Registration Accreditation and CNA Registration
Division

99 | P a g e
RAI Report on Appointment Issued
RCAD Records Center and Archives Division
RE Room Examiner
RIS Requisition and Issue Slip
RP Room Proctor
RUV Request for Utility Vehicle
SALN Statements of Assets and Liabilities and Net Worth
SME Sanggunian Member Eligibility
SMEs Subject Matter Experts
SPA Special Power of Attorney
STS Scientific and Technological Specialist
STSE Scientific and Technological Specialist Eligibility
SUCs State Universities and Colleges
TARD Talent Acquisition and Retention Division
TAT Turn Around Time
TNA Talent Needs Assessment
UMID Unified Multi-Purpose ID
VPRE Veteran Preference Rating Eligibility
WDs Water Districts

100 | P a g e