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Extending the Supply Chain How Cutting Edge
Companies Bridge the Critical Last Mile into Customers
Homes 1st Edition Kenneth Karel Boyer Digital Instant
Download
Author(s): Kenneth Karel Boyer, Markham T. Frohlich, G. Tomas M. Hult
ISBN(s): 9780814408360, 0814408362
Edition: 1st
File Details: PDF, 1.57 MB
Year: 2004
Language: english
Extending the
Supply Chain
This page intentionally left blank
Extending the
Supply Chain
How Cutting-Edge
Companies Bridge the
Critical Last Mile into
Customers’ Homes

Kenneth Karel Boyer,

Markham T. Frohlich,
and G. Tomas M. Hult

American Management Association

New York • Atlanta • Brussels • Chicago • Mexico City • San Francisco
Shanghai • Tokyo • Toronto • Washington, D.C.
 Special discounts on bulk quantities of AMACOM books are
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organizations. For details, contact Special Sales Department,
AMACOM, a division of American Management Association,
1601 Broadway, New York, NY 10019.
Tel.: 212-903-8316. Fax: 212-903-8083.
Web site: www.amacombooks.org

This publication is designed to provide accurate and authoritative

information in regard to the subject matter covered. It is sold with the
understanding that the publisher is not engaged in rendering legal,
accounting, or other professional service. If legal advice or other expert
assistance is required, the services of a competent professional person
should be sought.

Library of Congress Cataloging-in-Publication Data

Boyer, Kenneth Karel
Extending the supply chain : how cutting-edge companies bridge the critical
last mile into customers’ homes / Kenneth Karel Boyer, Markham T. Frohlich,
and G. Tomas M. Hult. — 1st ed.
p. cm.
Includes bibliographical references and index.
ISBN 0-8144-0836-2
1. Business logistics. 2. Grocery trade. 3. Retail trade. I. Frohlich,
Markham T. II. Hult, G. Tomas M. III. Title.
HD38.5.B698 2004
658.7⬘88—dc22
2004000846

 2005 Kenneth Karel Boyer, Markham T. Frohlich, and G. Tomas M. Hult.

All rights reserved.
Printed in the United States of America.
This publication may not be reproduced,
stored in a retrieval system,
or transmitted in whole or in part,
in any form or by any means, electronic,
mechanical, photocopying, recording, or otherwise,
without the prior written permission of AMACOM,
a division of American Management Association,
1601 Broadway, New York, NY 10019.
Printing Hole Number
10 9 8 7 6 5 4 3 2 1
 CONTENTS

Foreword vii
Preface xi

PART I: INTRODUCTION 1
Chapter 1:
The Great Divide Between Customers and Retailers 3

PA RT II: STRAT EGIES 25

Chapter 2:
Decoupled Extended Supply Chains 27
Chapter 3:
Semi-Extended Supply Chains 49
Chapter 4:
Fully Extended Supply Chains 81
Chapter 5:
Centralized Extended Supply Chains 107

PART III: TRANSFORMING THE SUPPLY CHAIN 133

Chapter 6:
Strategy—Meshing Operational and Marketing Goals 135
Chapter 7:
Marketing—Tapping Customers’ Latent Desires 155
v
vi C

Chapter 8:
Supply Chain Design—How to Bridge the Last Mile 171
Chapter 9:
Information Technology—Facilitating Learning and
Streamlining Transactions 205
Chapter 10:
The Future of the Extended Supply Chain 231

Index 241
 FOREWORD

There are things that work and then there are things that work well. We
watched in wonder and confusion from 1997 to 2000 as investors shoveled
money at scores of start-up companies with grand but ill-thought-out plans to
deliver everything from pet supplies to groceries to customer doorsteps. It was
not that we thought this was a bad idea—on the contrary, we believe that there
is a substantial, untapped market for consumer-direct products. Instead, we
were amazed at the apparent lack of thought underlying the supply chains that
were to deliver this smorgasbord of products. It seemed that people were so
caught up in the idea of the Internet that they forgot that products could not
be beamed through the wires, but still had to be physically delivered.
As we examined companies in our classes and research, we became con-
vinced that there was a great deal of opportunity in the last-mile supply
chain—if only companies would carefully sift through various decisions regard-
ing supply chain, marketing, and information technology. First and foremost,
we saw a need to tightly link marketing and supply chain decisions. Certainly
these decisions ought to be linked in all organizations, but the desire to deliver
directly to customers places extra pressure on the natural conflicts between
marketing and supply chain. Second, we began to see that delivering to cus-
tomers is a changing pool of quicksand—opportunities for improving and cut-
ting the length of the supply chain abound, but so do obstacles, which can
quickly pull a company down. Thus, there is a need for companies to examine
their supply chain strategies to clearly determine what their goals are and how
last-mile supply chains can benefit both companies and customers. Finally, the
Internet is a phenomenal tool, but like any other tool, it can be misapplied.
Many companies take orders over the Internet, but they are unable to stream-
line the order-taking or fulfillment process. We seek to understand how taking

vii
viii F

orders over the Internet (or some other automated system) can reduce labor,
improve accuracy, and provide customers with greater convenience and more
control over their purchases.
We are grateful to the many individuals and corporations that assisted us in
our research over the last three years. Supply chain management is an applied
field. We can observe and compare the experiences of a number of companies,
but we need to have access to them. We have benefited from the open ex-
change of ideas with executives of numerous last-mile retailers and manufactur-
ers. This book represents a compilation of insights gained from conversations,
surveys, and interviews with scores of executives and customers.
In particular, we would like to thank the following individuals and compa-
nies for their generous participation—both in terms of time and access for inter-
views and data collection. Monica Luechtefeld and Kathleen Stockham of
Office Depot; Roger Whiteside, Nigel Robertson, Robert Gorrie, Andy Mc-
Williams, Anne Marie Foley, and Claire Harper of Ocado; Jason Ackerman,
Daniel Radek, and Neal Bayless of FreshDirect; Ed Holmes and Julie Goggans
of PublixDirect; Terry Moore and Lisa Selip of Lowes Foods; Mike Spindler,
Karisa Greiner, and Cyndi Metallo of MyWebGrocer; Robin Lassiter, Christina
Thanassoulis, and Dave Merefield of Sainsbury’s; Jason Abbott, Amy Boyle,
Bob Krajeski, Pam Powell, Dea Parker, and Sandy Shook of Albertson’s;
Claude Germain, John Mozas, Scott Robinson, and Stephen Tallevi of Grocery
Gateway. All of these individuals and companies have been valuable in helping
study their companies and customers, as well as providing a sounding board for
our numerous ideas.
In addition, we would like to thank the following individuals who assisted
in some manner with data collection, analysis, or presentation in our various
studies. Leslie Zielke, University of Washington, Bothell; Krystle Canaii, Uni-
versity of Miami; Andrea McGee, Paul Myler, Kathy Mullins, Tiffany Nor-
wood, Michael Reed, and Mary Upshur, Michigan State University. We also
wish to thank the many individuals who have offered insights into last-mile
supply chains in telephone or personal discussions, including David Porter,
SmartBox Inc., Tom Coyne, Diamond Phoenix, Paul Demery, Internet Retailer,
and Chris Manella, Ensenda, Inc. Financial support was provided for much of
this research by the U.S. National Science Foundation (under the Information
Technology Research Program), and administrative support was provided by
the Marketing & Supply Chain Management Department and the Center for
Random documents with unrelated
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Liz. But you said you never could be happy without me, that some
day I should be your wife.

Eug. By Jove! was I so far gone as all that? Well, I did like you
amazingly, Lizzie, but, of course, that was mere talk.

Liz. (looking at him earnestly and moving towards him). You did not
mean it when you asked me to be your wife?

Eug. Of course not, and I did not suppose you thought I did.

Liz. (C.). And you call yourself a man, you who thus trifled with the
heart of an innocent girl who loved you! Then if you are a type of a
man, I thank heaven I am a woman.

Eug. Now, Lizzie, don't get mad. I did not mean any harm, 'pon my
word I didn't. (Aside.) By Jove, I believe I did treat the little girl
confounded mean.

Liz. I loved not you, but the man I dreamed you were. You I despise.

Eug. Lizzie, I am sorry it ever happened. You see, I am a thoughtless

kind of a fellow. I—I—have done a great many things I ought not.
(Tries to take her hand.)

Liz. (C., repulsing him). Then cultivate a different disposition in

amends for the past and to save yourself from ruin, to which
thoughtlessness is too often a guide. (Goes up R.)

Eug. (L.). 'Pon my word, I—I believe I will try.

(Enter Mr. Grovenor, R. 1 E., hastily, with paper clutched in his

hand.)

Mr. G. This—this is a forgery, and you, Eugene, do you—do you

know—was it—can it have been you?
Eug. (L., aside). Heaven! that note to-day! I thought it was to-
morrow. What shall I do?

Mr. G. (C.). Answer and contradict if you can the guilt I see in your
face.

Eug. Father, forgive me. It was a debt of honor and I hoped to be

able to pay the note before it came due. I—

Mr. G. Then it was you, my son. My curse upon you, ungrateful and
miserable son. Go—to a prison. I will have no mercy on you.

(Lizzie screams and comes down R.)

Eug. Oh! a prison! (Staggers to R., and falls into chair. Lizzie leans
over him.)

Mr. G. Yes, a prison, and rot there. You have ruined me; do you
hear, ruined me! What have I done that I should be the father of a
son like this? A forger and a—(Staggers.) Ah, my head! how it burns!
What was I saying? Mercy! I will have no mercy! Where is Kate?
(Rings bell over desk furiously.) Yes, ruined! ruined!

(Enter Mrs. Grovenor and Alice, L. U. E.)

Alice (L. C.). Father, what is the matter?

Mrs. G. (L.). What can I do? Are you ill? Speak to me.

Mr. G. (raving). Yes, you have ruined me. (Enter Kate, L. U. E.) Who
will pay these bills? I am ill, dying, dishonored; no one will straighten
out my affairs. My son—no. I have no son. I—who will, who can
help, save me? (Falls, C. Kate comes down L. C., kneels and puts her
arms around him.)

Kate. Your daughter, father! (Slow music.)

 Tableau.

Eugene in chair. Lizzie bending over him, R. Mr. Grovenor on floor.

Kate kneeling beside him, C. Alice weeping, with arms around her
mother, L.
 ACT III.

Scene—Same as First Act. Mrs. Grovenor, sitting on sofa, R. Alice, chair,

L. Dr. Endicott, R., at table, discovered.

Mrs. G. Thank heaven, my husband is in his right mind once more,

and after heaven we must thank you, doctor.

Dr. E. I have done all I could, and I am happy to have been so

successful.

Mrs. G. But since he has recovered his senses, his business affairs
are worrying him. Would it not be better to explain everything?

Dr. E. Yes, I think it will do to speak to-day, and, as a change of

scene will be beneficial, get him up in his easy-chair and out here, if
possible.

Mrs. G. And Eugene, that unhappy boy.

Dr. E. I doubt not this experience will be the needed one to arouse
him to better things. You had best leave him to Kate.

Mrs. G. Yes, I suppose so. Alas! I fear I have been much to blame
for what has happened. I was too ignorant and helpless to be a wise
mother. Dear Kate, what should we have done without her? (Rising.)
But I must now go to my husband, who needs me every moment. I
will follow your directions, doctor. (Exit, L. 2 E.)
Dr. E. I am sorry to see you looking pale, Miss Alice, I hope you are
not going to be ill also?

Alice. Oh, no! I have been anxious about father.

Dr. E. But now all occasion for anxiety has passed.

Alice. Yes, and now I am to confess the truth somewhat out of sorts
with myself.

Dr. E. That is unfortunate, as we cannot easily get away from

ourselves.

Alice. Too true.

(Enter Doughlass, C.)

Doug. (coming L. of table). Aw—good afternoon, doctor. I thought I

would come to take you out to wide, Alice.

Alice (pettishly). Why, you have been here once to-day.

Doug. Aw—yes—you cannot complain that I am not devoted, you

know!

Alice (aside). I wish I could. (Aloud.) Well, I suppose I may as well

go out to ride as anything else. (Rising.)

Doug. That is right; get your hat and we will go at once. (Alice, exit,
L. 2 E.) You see I like to have her go out to wide, for it makes the
fellows all envy me, you know. Alice is a devilish handsome girl,
now, isn't she, doctor?

Dr. E. Very handsome indeed.

Doug. Yes—aw—and it's weally wough on a fellow, you know, to

have to pay his attentions in a lunatic asylum.
Dr. E. A lunatic asylum!

Doug. Aw—yes—that is all I could think of whenever I have come

here for the last two weeks, what with the old man waving wound,
Eugene moping and tearing his hair, and Miss Kate having everything
all her own way.

Dr. E. Her father has cause to be thankful that his daughter does
have everything her own way, at last. (Rises.)

Doug. You surprise me. Aw—I have no doubt my—aw—future sister-

in-law is a very smart woman, you know, but you see a fellow is
afwaid of these smart women.

(Enter Alice, L. 2 E., with hat, etc.)

Alice. Yes, it makes things too unequal, no doubt.

Doug. Aw—pwecisely. (Aside.) What the deuce does she mean?

(Aloud.) Aw—if you are weady, my dear, we will bid the doctor good
by.

Alice. Ah, yes. We will go. (Aside, as they go up.) I will teach him
something about a woman's smartness after we are married. (Exit
with Doughlass, C.)

Dr. E. (R., looking after them). Poor foolish couple! I pity you both.
She is marrying him for his money, and he her for her good looks.
And good looks fade, and money is powerless to satisfy the cravings
of the heart, and then, what? (Enter Jim, C.) Well, Jim?

Jim. If you please, sir, will you want the carriage?

Dr. E. Not yet. By the by, Jim, have you fixed everything all right
with Jennie?
Jim. Not—not exactly, sir. To tell the truth (comes down L.), she has
been going on worse than ever since the master has been sick, and
Miss Kate has been, as it were, the head of the family. "There's a
woman for you!" says Jennie, "and do you dare tell me you have any
business to go and vote and Miss Kate stay at home?" says Jennie,
and what can I say, sir? It's not for me to set myself up above Miss
Kate!

Dr. E. Poor Jim! Your love matters really do not glide along very
smoothly. But they never do, Jim (sighing), they never do.

Jim. You're very right, sir. To be in love is the most wearing thing I
know of.

Dr. E. I fear Jennie is a sad tease.

Jim. Tease, sir! Why, she even teases me in my dreams!

Dr. E. Then if she makes you so unhappy, why not give up all
thoughts of her, and—

Jim. Give up all thoughts of Jennie! Never, sir! Why, I had rather be
made that miserable that I am reduced to walking about in my
bones than give up Jennie. No, sir! It's a curious fact. (Enter Jennie,
C.) A strange weakness in the composition of a man is that the more
unhappy a woman makes him the better he likes her!

Jen. (coming down, C.). You don't say so!

Jim. Gracious Peter! I have done it now!

Jen. Yes, you are caught in a confession of great weakness!

Jim. I—I—take it all back.

Jen. You can't; it's boarded.

Dr. E. Right, Jennie. But what is this I hear about you?

Jen. (confused). About me, sir?

Dr. E. Yes, about your great aversion to our unfortunate sex?

Jen. Lor, sir, I don't know. I suppose Jim has been telling you some
nonsense or other! (Turns and makes face at Jim.)

Jim. No, I haven't, Jennie, upon my soul I haven't. I only told him
what you said about a man being inferior to a woman, that's all.

Jen. Oh! that was all, was it? Well, Mr. Jim, you are a smart young
man, you are! And besides, I never said anything of the kind. The
fact is, doctor, I expressed my sentiments to him, that's all.

Dr. E. And may I inquire what those sentiments are?

Jen. Oh! it's only that I don't believe in getting married and being
made a slave of and perhaps beat and told you don't know anything
because you are a woman: those are the sentiments he objects to,
sir.

Jim. Good gracious, Jennie! Did I ever do any such thing?

Jen. Of course not; you never had a chance.

Dr. E. But really, my good girl, I do not believe you think in your
heart quite so meanly of Jim as your words would signify. In your
zeal for your own sex, do not be unjust to ours, for remember that is
the very thing you condemn in us. (Exit, C.)

Jen. (half crying). Well, Jim, I don't see what on earth you wanted to
go and make me out so horrid to the doctor for. Just because I think
a good deal of his opinion, I suppose.

Jim. There, now! oh, dear! how you do fly off, to be sure. Make you
out horrid? I, who would think you was perfect if you would only let
up a little once in a while on me about your rights.
Jen. Yes, and you went and made the doctor think that I not only
wanted my rights, which I do, but yours, too, which I don't.

Jim. You don't? I'm sure I thought you did.

Jen. (stamping foot). Oh! is there anything in the world so stupid as

a man?

Jim. Stupid! I have a good mind to get mad.

Jen. (turning her back to him). I would if I were you.

Jim. Well, I— (Goes up C., then returns.) No, I can't get mad with
you, Jennie. But won't you please just remember how you went on
about the tyranny of the sex, and all that sort of thing, and then
don't blame me if I thought you wanted to tyrannize a little. I am
sure that wasn't stupid.

Jen. It was absurd, then. I only want my share, that's all.

Jim. Is that all? Oh, Jennie (gets down on knees), if you will only
marry me, you shall have your share, yes, and a little more.

Jen. My share of being trampled on, do you mean?

Jim. Who said anything about being trampled on? Well, your share of
trampling, if you must have it.

Jen. I think it is just awful of you to say that I am a tyrant.

Jim (jumping up). Good gracious, there you go again! How you do fly
off. When did I ever say any such thing?

Jen. Well, Jim, supposing—just supposing, you know—that I should

make up my mind to marry you—

Jim. Oh, Jennie! If you only would. The very idea makes me so
happy, I—I could jump way to the ceiling.
(Holds out arms to embrace her, she runs under them.)

Jen. Could you? Well, don't be in too much of a hurry, because it

might hurt you when you came down, for you know I was only
supposing.

Jim. Jennie, do you want to see me pine to a shadow and blow away
with love? I can't stand this sort of thing any longer. I will go away
to California, that's what I will do!

Jen. (coquettishly). But, Jim, don't you think you had better wait until
I get through supposing?

Jim. Wait! I will wait until I am bald if you will only promise to have
me then.

Jen. Dear me, I shouldn't want you then. In fact, I couldn't think of
having you any way, if I thought you would ever be bald!

Jim (very fast). Oh, I never shall; no, indeed, we are not a bald
family, there never was a bald man in it, the babies are all born with
thick heads of hair. One of the family was scalped once, to be sure,
but it was accidental, and his hair all grew out again in a few days.
Look at mine. (Sticks it up.)

Jen. (screams). Oh, don't! Nature has made you homely enough
without your trying to help her.

Jim. But I only wanted to settle this bald question forever. And now,
Jennie, won't you go on supposing?

Jen. Well, supposing I should marry you some time, would you find a
minister who was willing to leave "obey" out of the marriage service?

Jim. If there is one in America I'll find him. For I shouldn't want to
make you swear to a lie, Jennie.
Jen. And then would you respect my rights and acknowledge equal
rights for both of us?

Jim. Of course, your rights and equal rights,—principally your rights.

Jen. Well, then, perhaps—but wait a moment; if there should ever be

a balance over equal rights, it must come on my side, must it not?
Because a man is apt to misuse his power, you know.

Jim (going near her). You shall have all the balances.

Jen. (edging away). I don't know but you are almost too willing.

Jim. Now she is off on another tack. What can a man do?

Jen. However, I can get a divorce if you don't keep your word, so, as
you are a pretty good fellow, Jim, I think I will condescend to try you
as a husband.

Jim. Hurrah! (Embraces her.) But about this condescending—

Jen. That is one of the balances, Jim.

Jim. Oh, well! (Kisses her and is about to repeat when she stops
him.)

Jen. No, Jim. Equal rights. I must give you half, you know. (Kisses
him and runs off, C.)

Jim. Equal rights ain't so bad, after all. (Goes after Jennie and runs
against Eugene, who enters moodily, C.) I beg pardon, sir, but I am
so equal—happy. (Exit, C.)

Eug. What is the matter with Jim? Happy! Well, I am glad some one
is. I never shall be again. This is what my cursed easy disposition
has brought me to. I have ruined myself and almost killed my father.
If it was not for Kate I would blow my brains out—if I have any. (Sits
dejectedly, R.)
(Enter Lizzie, C.)

Liz. Eugene!

Eug. Lizzie, is it you? (Aside.) I am ashamed to look her in the face.

Liz. I have been trying to see you ever since that—that trouble, but I
never have been able to find you alone. I thought perhaps it might
be some little comfort to you to know that I sympathized with and
pitied you, and that I had faith enough in you to believe you would
redeem the past.

Eug. (starting up). These words to me from you? Oh, Lizzie, I am a

miserable wretch.

Liz. You have been gay, careless, reckless, but oh, I cannot believe
you wholly bad. My share in your thoughtless past I freely forgive. I
wanted to tell you this, and say I hope in the future to see you
worthy the esteem of every one.

Eug. I dare not hope that, Lizzie.

Liz. But you will try?

Eug. Oh, yes! I shall try. But my father,—he will surely never forgive
me, will banish me from his house.

Liz. Not if you tell him how penitent you are.

Eug. He has not a heart like yours, Lizzie.

Liz. But Kate will intercede for you.

Eug. Kate, heaven bless her, I know she will. What has she not done
for me already? And to think that I once set myself up as so far
above her, and plumed myself on being a lord of creation,—I, a poor,
weak fool, not worthy to touch the hem of her garment.
Liz. Those words prove to me that you are no longer the Eugene you
were.

Eug. I hope, I trust not. As you say, I did not mean to be really bad.
I was inexperienced, thoughtless, eager for the pleasures of life, and
I never stopped to think of consequences. How could you have loved
me—for you did love me once, Lizzie?

Liz. It was your best side you showed me, Eugene.

Eug. At first, yes; but I showed you my worst afterwards.

Liz. The flaws in her idol cannot kill a woman's love.

Eug. Lizzie, I did not mean to break your heart. Do you believe me?

Liz. I do; and, as I said, forgive you freely.

Eug. For the first time I begin to realize the happiness that might
have been mine, the value of the heart I threw away.

Liz. The heart that has always been yours, Eugene.

Eug. (taking her hand). Mine! Mine now! What! Do you mean to say
that you love me now, ruined and disgraced as I am, soon perhaps
to be driven from my father's door, and go forth into the world
penniless and alone?

Liz. How little you know of woman's love! Think you it endures only
through the bright summer days of sunshine? No, Eugene. In the
time of darkness and sorrow a woman's love never fails.

Eug. And would you share my fate now?

Liz. Would I? Oh, how gladly! But you forget, I am a poor girl, a
seamstress in your mother's house, and—
Eug. I would indeed be unworthy of the blessing of your love should
I think of that. Lizzie, your love shall raise me from the depths into
which I have fallen. (Embraces her as Kate enters, C.)

Kate. Eugene! Lizzie!

Eug. (R. C.). Do not misapprehend, Kate. Let me explain before you
judge.

Kate (coming down L.). Go on.

Liz. (aside, R.). Dare I hope she will approve?

Eug. Lizzie and I met—a year ago!

Kate. What! is it possible!

Liz. Do you not remember, I told you all the first day I came to your
house?

Kate. What do you say? Do you mean (staggers back against table
for support)—can it be that it was to him—to Eugene that you then
referred?

Liz. To whom else? It was of course Eugene.

Kate. Eugene! Oh, what a cruel mistake! Oh, what a wrong I have
done a noble man! Heaven forgive me!

Eug. (going to her). Dear Kate, what is the matter? what do you
mean?

Kate. Do not ask me; dear, forget what I have said. It is all right now
—yes! all right now! Eugene—Lizzie—you do not need tell me
anymore. I understand (joins their hands); I am very glad, and now
will you please leave me? I—I would like to be alone.

Liz. You are not offended?

Kate. Offended? no indeed, child. I am sure you have both acted for
the best.

Eug. Dear Kate, with the help of my sister and my wife, I hope I may
one day be what I once thought I was—a man! (Exit, C., with Lizzie,
who comes back to kiss Kate, then exit.)

Kate. Can it be true? Has the heavy load that has lain on my heart,
at the bottom of all the other loads that have lain there of late, really
gone? Yes—gone—all gone! Will he, can he forgive me? I must see
him at once! (Rings bell.) How could I for a moment mistrust him?

(Enter Jennie, C.)

Kate. Please ask Dr. Endicott to come here.

Jen. Yes'm. (Aside.) They two would make another nice equal-rights
couple. (Exit, C.)

Kate. What shall I say to him? Oh! if they could see me tremble, they
would no longer call me "strong-minded."

(Enter Dr. Endicott, C.)

Dr. E. You sent for me, Kate? At last we meet alone!

Kate. Yes, I sent for you to say, forgive me!

Dr. E. Forgive you! For refusing me an explanation, do you mean?

Kate. For ever having doubted you. Oh! how can I say how bitterly I
have wronged you?

Dr. E. Wronged me? and how? Do not fear: tell me all. Whatever it
may be, it is forgiven.

Kate. I doubted you. It seems impossible now that I could have done
so, but I did; circumstances caused me to lay the wrong-doing of
another at your door.

Dr. E. If the cloud that has been between us so long has gone, I am
too thankful to give anything else a second thought. So ask me not
to forgive you, but rather let me ask you if you love me?

Kate. I love and honor you with all my heart.

Dr. E. As I do you. (Embraces her.)

Kate. And please heaven our home shall be a happy one, if I am

strong-minded!

Dr. E. Because you are strong-minded, dear. And now we must

prepare to relieve your father's mind of the anxiety that is growing
greater every moment. Hark! they are bringing him in.

(Mr. Grovenor is pushed in on chair by Mrs. Grovenor and Jennie, C.

Jennie immediately exits, C. Mrs. Grovenor goes to L.)

Kate (going R. of him). Dear father, I am so happy to see you out of

your room once more.

Mr. G. Thank you, Kate. I—I hope to get back to business again
soon.

Dr. E. (L. of Mr. G.). Do not give yourself any uneasiness about your
business. That has gone on well.

Mr. G. No, no, that cannot be. I remember—

Dr. E. That you were on the verge of ruin. But the crisis has passed,
and now all is well.

Mr. G. But—Brown's note.

Dr. E. Brown has given you three months' time.

Mr. G. Strange—oh! but Eugene—

Dr. E. That note has been paid.

Mr. G. Paid! can it be? But how, who has done all this—you, doctor?

Dr. E. Not I, but one nearer and dearer, one more deserving of your
thanks—your daughter. (Indicates Kate to him, who is leaning over
his chair.)

Mr. G. What, my daughter! You, Kate, have done this?

Kate (coming around to his side, R.). Yes, dear father, my woman's
wit has been equal to the occasion. I saw Brown myself. I had saved
up a little money for the purpose of some day using in studying art,
and with that I settled Eugene's debts. I have taken your place in
the business as far as with my limited knowledge I could. So do not
worry any more, dear father.

Mr. G. Ah! my daughter, how foolish, how blind I have been! But the
scales have fallen from my eyes at last, and I thank God for the
great gift of my daughter. (Embraces Kate.)

(Enter Eugene and Lizzie, C. Eugene goes and kneels before

Mr.Grovenor. Lizzie stops up stage.)

Eug. Father, can you overlook what has passed and let me try once
more?

Mr. G. My boy, I have erred too much myself to condemn you. We

will both redeem the past. (Lays hand on his head.)

Eug. Father, your confidence will not, shall not be misplaced.

Kate (bringing down Lizzie, R.). And now, father, give your blessing,
will you not, on his union with one who has long loved him, and who
will help him to keep his word?
Mr. G. What! He wishes to marry Lizzie!

Kate. Yes, father, and she will make him a good wife.

Mr. G. (taking Lizzie's hand). Let me look at you. You have a good,
sweet face, child. Away with all false ideas of caste. Help my son to
overcome his past errors and I will love you always. (Lizzie kneels at
Eugene's side and he joins their hands.)

Eug. (rising and taking Lizzie L. to Mrs. Grovenor). And you, mother,
do you consent?

Mrs. G. I will confess that once I might have said no, but now—now
—now that I realize how false have been so many of my ideas, I
dare trust myself only to say, may you be happy. (Goes back of Mr.
Grovenor's chair, leaning over it.)

(Enter Doughlass and Alice, followed by Jim and Jennie, C.)

Doug. (R.). Aw—quite a family gathering, I declare.

Alice. We are just in time to complete the circle.

Dr. E. (R. of Mr. Grovenor's chair with Kate). And now, Mr. Grovenor,
will you give your blessing? For Kate has promised to be my wife.

Mrs. G. My dear Kate.

Alice. Can it be?

Doug. (aside). Going to mawwy the strong-minded one? Good

gracious!

Mr. G. Doctor, you have won a pearl of great price, but you are
worthy of it. Heaven bless you both.

Alice (aside). My ideas have been all wrong, but my fate is fixed
now.
Jim (coming down L. with Jennie). If you please, now, there is so
much being said about getting married, I would like to mention that
Jennie and I are going to get married, too.

Jen. On equal rights.

Dr. E. Equal rights to all.

Kate. And I wish to every woman in the land might come equal
rights, independence, and last, but not least, love.

Music, curtain.

Alice, Doughlass, R. Kate, Dr. Endicott, R. C.; Mr. Grovenor in chair C.;
Mrs. Grovenor at back of chair; Eugene, Lizzie, L. C.; Jim, Jennie, L.
 *** END OF THE PROJECT GUTENBERG EBOOK LORDS OF
CREATION: WOMAN SUFFRAGE DRAMA IN THREE ACTS ***

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