Student Guide

INTRODUCTION TO ONLINE RESOURCES

Date: 12. Feb. 2020 By: Technical Support Team

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Introduction to Online Resources

Table of Contents
​1​ Introduction 3

​2​ Definitions 3

​3​ Login Troubleshooter 3

​4​ VLE Browser Support 4

​5​ VLE Login Page 5

​5.1​ Login Instructions 5
​5.2​ First Time Access 6

​6​ VLE Password Reset 8

​7​ Home Page 11

​8​ User Menu 12

​9​ Dashboard 13

​10​ Profile 14

​11​ Grades Overview 15

​12​ Navigation Drawer 15

​13​ Finding your course 16

​14​ Course Navigation 16

​15​ Course Main Area 17

​16​ Course Contacts Block 19

​17​ Calendar 20
​17.1​ Add Events to the Calendar (User events) 21
​17.2​ View the Events 22

​18​ Messages 23
​18.1​ Sending messages 24
​18.2​ Messages Area 25
​18.3​ Adding and messaging contacts 26
​18.4​ Deleting Messages 27

​19​ Preferences 28
​19.1​ Edit profile 28

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​19.1.1​ Preferred Language 28
​19.1.2​ Forum Preferences 28
​19.1.3​ Editor Preferences 29
​19.1.4​ Calendar Preferences 29
​19.1.5​ Message Preferences 29
​19.1.6​ Notification Preferences 30

​20​ Assignments 30
​20.1​ Accepting the Turnitin Agreement 30
​20.2​ Submitting an Assignment 31
​20.3​ Submission notifications 35
​20.4​ Viewing the Similarity Report 36

​21​ Forum 36
​21.1​ Getting familiar with the VLE forum 37
​21.1.1​ Main Area 37
​21.1.2​ Autosave 38
​21.2​ Using VLE forum 38
​21.2.1​ Creating new thread 38
​21.2.2​ Edit thread 40
​21.2.3​ Thread navigating 40
​21.2.4​ Reply to post 41
​21.3​ Subscription 41
​21.3.1​ Forum Subscription 41
​21.3.2​ Thread subscription 42

​22​ Support Information 43

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​1​ Introduction
The main aim of this guide is to provide students with an introduction to the University’s online
resources and more specifically the Virtual Learning Environment (VLE).
Our university is using a virtual learning environment called Moodle to model authentic, real-world
education by integrating a set of virtual concepts for classes, examinations, resources, etc.
The guide uses pictures with captions for a better understanding of what is being described. When
arrows and numbers appear near the pictures, simply follow the sequence in the description. All pictures
are identified by their topic name and number; some instructions can refer to picture number.

​2​ Definitions
1. VLE:​ It is a Virtual Learning Environment, where you will be reading, submitting your
assessments and interacting with your teachers and classmates. You will gain access to the VLE
only when you successfully register to at least one module.
2. Email / Username: ​It is your personal email address you used to register with us. Unless you’ve
requested to change your email address in our records then, use the new email address as
username.
3. Password: ​It is the password you received via email when you apply for the university. In case
you change that password, the latest password you entered is the valid one.

​3​ Login Troubleshooter

If you are unable to log in to your account, first make sure you log into the VLE. ​Definitions​ from above
can help you with that.

Then make sure that:

● You are using the correct URL:
○ For VLE: ​https://zm-vle-uu.unicaf.org/
● For username you are using your ​personal email address​ which you used to register with us.
Unless you’ve requested to change your email address in our records then, use the new email
address as username.
● You are using the ​correct password​ which was sent to you in the registration email (Unless
you’ve changed it then, use the new password). If you cannot find the email in your email inbox,
make sure to check your spam/junk folder.
● You are entering your password with upper and lower case letters where needed. ​All passwords
are case sensitive.
● If you are copying and pasting the password, make sure that ​no spaces/empty space is being
copied​ on the sides.

If you are already doing all of the above and still facing issues, you may proceed with resetting your
password using the following instructions ​VLE Password Reset​ for the VLE.

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​4​ VLE Browser Support

Browser Minimum Recommended Notes

version version

Google Chrome 30.0 Latest Recommended.

Mozilla Firefox 25.0 Latest

Apple Safari 6 Latest

Microsoft 9 Latest Version 10 is required for drag-and-drop

Internet Explorer upload of content from outside the
browser into Moodle

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​5​ VLE Login Page

The login page appears after you navigate to ​https://zm-vle-uu.unicaf.org​ . At this point, you are not
logged into the system.

Access to VLE is granted to whomever has been registered to any module at least once.
If a student has not registered to at least one module yet, then access to the VLE is not provided at
that point.

Image 1: VLE Login Page

​5.1​ Login Instructions

1. Type in your email address in the ​“Username”​ input field. ​(​Def​: 3)

2. Type in your correct password in the​ “Password”​ input field. ​(​Def​: 4)
3. Then click on the ​“Log in”​ button.

Note:
If you forgot your ​VLE​ password, you can reset it by using the ​“Forgot your password?”​ link located
​ LE Password Reset​)
on the login page. ​(Ref: V

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​5.2​ First Time Access

VLE account - Login Credentials
After you have successfully registered to your​ first module​, you will receive an email with your
credentials as shown below. ​(Image 1)

Image 1: First Time Access (VLE account - Login Credentials)

● Click on the “Link Address” to navigate to the ​VLE Login Page​.

● Then use the username and password provided in the email to log in.

Make sure when you copying your credentials from the email, to not copy any white spaces on the sides.

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Password Change
Once you log in for the first time you will need to change your password to proceed further.

Image 2: First Time Access (Password change)

1. In the ​“Current password”​ box ​(1)​, enter the password you received in the email. ​(Image 1)
Make sure there are no spaces before or after the password when you copy and paste it.
2. In the ​“New password”​ box ​(2)​ t​ ype in your new password which must follow specific criteria
(4).​ ​(Image 2​)
3. In the ​“New password (again)”​ box ​(3)​ type in your new password again to confirm it.
4. Requirements for the system to accept your password.
5. Then to save your changend password, click on the ​“Save changes“​ button.

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​6​ VLE Password Reset

First navigate to the login page: ​https://zm-vle-uu.unicaf.org/​, then click on the ​“Forgot your username
or password?”​ link. ​(Image 1)

Image 1: VLE Password Reset (link)

Type in your email address in the ​"Search by email address"​ box. Use the email address which you used
to register with our university.

Image 2: VLE Password Reset (request)

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Once you click the ​“Search”​ button you will view the following message as shown on the image below.
Click ​“Continue”​.

Image 3: VLE Password Reset

Password reset request email

You will receive an email with instructions where you will need to click on a link (red box below) to go
further.

Image 4: VLE Password Reset (email sample)

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In the next screen, type in your new password twice, next to the ​“New password” (1)​ and ​“New
password (again)” (2).​ Make sure to meet the password criteria ​(3)​, otherwise your new password will
be refused.

Image 5: VLE Password Reset (set new password)

Once you click ​“Save changes” (4)​ your new password will be set and you can use it to log in.
You will be automatically logged in to your VLE account.

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​7​ Home Page

The VLE Home Page is the first screen you will see after logging in to your account on the University’s
Virtual Learning Environment.

Image 1: Home Page

The colors of the boxes on Image 1 are associated with the colors of the headers below.

Header
In the header, you will see the “​Navigation bar”​, from which you have quick access to the “​Courses
menu”​, the ​“Bell icon”​ where you will see your notifications, the ​“Speech bubble​ ​icon”​ where you can
quickly access your messages and the “​User menu”​. From the user menu, you can access the dashboard,
your profile page, your grades, your messages, your preferences and the ​Help Center ​which contains
useful information.

Left-Column
Here you see the ​“Navigation drawer”​. In the Navigation drawer, you will find the “​Dashboard”​, the
“Calendar”​,​ ​the ​“Private files”​ and the​ “My Courses”​ category which will only show when you have
access to at least one module.

Center-Column, Main Content

At the homepage, this area will inform you about announcements related to the University, such as
scheduled maintenance, updates, announcements, and so on.

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​8​ User Menu

The user menu is located on the top right side of the page next to your image. Just click on your name
and the menu will drop down.

Image 1: User Menu

Dashboard Course overview, VLE Clock, Calendar

Profile View or edit your profile details, grades overview, forum posts.

Grades Course grades

Messages VLE message system

Preferences User account preferences

Help Center Help Center provides VLE guidance, student guide and the FAQ

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​9​ Dashboard
In the “Dashboard” page you are able to see your courses and your progress in each course. Here you
can also find the Clock block which shows you the server’s time that the platform operates on. Also the
calendar block.

You may access the dashboard either from the ​“​Navigation Drawer​”​ or from the ​“​User Menu​”​.

Image1: Dashboard (Main view)

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​10​ Profile
The “Profile” page may be reached from the ​“​User Menu​”​ top right and then clicking Profile.

Here you can edit your profile, upload your photo, etc. You can also view your forum posts and forum
discussions. You can access the Grade overview.

Image 1: Profile

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​11​ Grades Overview

By clicking on the grades button you will navigate to view the course you are currently taking or view
and check the final grade of other courses you completed.

You can access your grades overview for all courses via the ​“Grades”​ link in the ​“U
​ ser Menu​”​ (top right
of each page). This lists all courses you are enrolled. If you click on a course name, you will be taken to
your user report showing activities and their grades in that course.

Image 4: Grades overview

​12​ Navigation Drawer

The navigation drawer allows you to easily navigate throughout the VLE.
It can slide open and close when you click the “hamburger menu icon”
(1)​ in the top left corner.

Under ​“My Courses” (2)​ you will see the courses you currently have
access.

Once you are located in the course, the navigation drawer allows you to
see other course participants, your grades, and will allow you to jump to
a section in your course.

Image 1: Navigation Drawer

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​13​ Finding your course

You can access your course by clicking on "Courses" and then click "All courses" at the top left corner of
the Front VLE page.

Image 1: Finding your course

You will view the "Search" box. Simply type in your Offer ID (#####), click “Go” and you will find your
course.

Image 2: Finding your course

​14​ Course Navigation

Your course navigation explained in detail.

1. Your course code name.

2. Participants are the teachers and students who are
part of the course.
3. Grades: By clicking here you are able to view your
grades for the course
4. Course Sections - all the courses are divided into
sections for better organization of material. By clicking
on a section you will view the specific section faster
without the need to scroll down.

Note that the course navigation shows up only when the

course is being accessed and it positions itself at the top
of the site navigation in the navigation drawer.
Image 1: Course navigation

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​15​ Course Main Area

Our course shells are arranged in a three-column format. The center column displays all the course
content divided into sections. The left column contains the navigation drawer that you can slide in and
out by using the hamburger menu. The right column displays blocks that provide access to various
course features.

Image 1: Course main area

The center column of the course main area is the most important column since it contains all the
module material as well as module’s announcements, contacts, and events.

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The center column of the course main area has two parts:

a) The ​first part​ is the general introduction message accompanied by introductory material to the
course.

Image 2: Course main area (welcome message)

b) The second part​ is the topic section. Each topic is easily identified by the greyish background
color behind each topic’s title. The user has the option to Open all or Close all topics at once by
using the buttons shown in the image below. Each section has its own introductory text and a
number of different types of files such as PDF’s, audio recordings, videos, presentations, word
documents, text files, and links to other sites.

​Image 3: Course main area (sections)

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​16​ Course Contacts Block

The Course Contacts block works in concert with the VLE messaging system.

The main purpose of the Course Contacts block is to provide an easy way to communicate with fellow
students and the Instructor​. ​This block is only located in the module area (bottom right corner) since
each course has different participants.

1) Messaging VLE instant messaging system

2) User Status Online Indicates when a user is online
3) User Status Offline Indicates when a user is offline

Image 1: Course Contacts Block

In order to send a VLE message to a contact, you have to click on the ​(1)​ dialog icon located under each
contact’s name. A new page will open where you can compose the message and click on the Send
Message button.

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​17​ Calendar
In the calendar, you can view your deadlines for assignments and quizzes, chat times and other course
events or you can create your own events.

Calendar events are divided in five categories.

1) ​Global Events:​ These events are global and visible to every user in the VLE.
2) ​Category Events:​ These events are related to a specific category and are only visible to the
participants of that category.
3) ​Course Events:​ These events are related to a specific course and are only visible to the
participants of that course.
4) ​Group Events: ​ Students and Instructors of a specific module are part of a group. These events
will be visible only to people belonging to this group.
5) ​User​ ​Events: ​User scheduled events are only visible to the user who has created the event.

Image 1: Calendar (main view)

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​17.1​ Add Events to the Calendar (User events)
To open the calendar, ​first​ click on the ​“Calendar” (1)​ link from the navigation drawer, then click on the
“New event” (2) ​button.

Image 1: Add Events to the Calendar (User events)

Step by step of creating a new event

Image 2: Add Events to the Calendar (User events)

General

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1) Event title Type in the title of the event.
2) Date Start date of the event.
3) Type of event You are allowed to create only 'user' events.
4) Description It's optional, but you can describe the event as well.
Duration
5) Without duration Instant event, no continuation
6) Until Specify the date by which the event should end
7) Duration in minutes Specify the minutes by when the event should end
Repeated events
Check the box if you wish the event to repeat on a weekly
8) Repeat this event
basis
Specify how many weeks the should the event last or
9) Repeat weekly, creating altogether
repeat itself
10) Save Click to create the event

​17.2​ View the Events

Click on “Calendar” in the “Navigation Drawer”. There you will
see the event you added on the calendar.

Calendar Block​ (​Image 1)​ . As you can see from the image, we
have scheduled the event on 28-Aug-19, that’s why the ‘28’ on
Wednesday is highlighted. If you specify the end date of the
event you will see that the ending date is also highlighted.
1) ​Hover with your mouse over the highlighted day. In this case,
it’s ‘28’.

2) ​A label should appear. Click on the event name as the image

shows, to view more details about the event. ​Image 1: View the Events

Upcoming Events Block ​(Image 2).​ As the name of the block suggests,
you are able to view upcoming events. On the image, our event starts
“Today” with no ending date.

3) ​Navigate to the calendar and view all the upcoming events.

​Image 2: View the Events

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​18​ Messages
You can send instant messages to your Instructors or your fellow students directly in the VLE. The VLE
messaging system notifies you when there are new posts in forums (if you are subscribed), assignment
submission etc.

New messages are highlighted with a number in the messaging menu at the top of the screen:

Image 1: Messages (new message)

Note that the number reflects the number of people who have sent new messages, and not the actual
number of new messages​.

By clicking the ​“speech bubble icon” (1)​ new messages are shown, along with the option to send a new
message ​(2)​, to mark all as read ​(​3)​ ​, to go to your preferences page ​(4)​ to change how messages are
received, and ​(5)​ to view all messages.

Image 2: Messages (quick messages view)

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You can access the messages from the user menu located at the top right hand corner of the page ​(1)​.
Then clicking on the ​“Messages”​ ​(2)​ option.

Image 3: Messages

​18.1​ Sending messages

Messages may be sent from a number of locations:

● By clicking ​“New Message”​ from the Message menu as in the screenshot above​ (image 2)​ and
then searching for a user.
● By clicking the “​Messages​” link in the user menu ​(image 2).
● By clicking on a user's name or picture in a course, for example in a forum thread
● From the ​“​Course Contacts Block​”​.

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​18.2​ Messages Area

To view the contacts and messages you need to click on the “​Messages​” located in the “​User Menu​” and
you will be navigated to the page with the messages and contacts as shown below.

You will view the Messages list.

Image 1: Messages Area (main area)

1) Search messages by typing a user’s name.

2) Here you can view the discussions you had with other users.
3) By clicking the name of a user you will navigate to another page where you can add the user in
your contacts.
4) By clicking “​Edit”​ you can delete all messages or select specific ones to delete.
5) By clicking “​Contacts​” you will view the list with your contacts.
6) Write here to message a user and click “​Send​”.

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​18.3​ Adding and messaging contacts

To add a contact, click on the contact’s name or picture and you will see a screen similar to the one
below.

Image 1: Adding and messaging contacts

1. Click the icon to add them to your contacts.

2. Click the Message icon to message them directly.

Contacts may be accessed from the ​“Contacts” (1)​ link and then either messaged, blocked or removed
(2)​.

Image 2: Adding and messaging contacts

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​18.4​ Deleting Messages

Messages may be deleted by clicking the ​“Edit”​ link ​(1)​, selecting a message or multiple messages to
delete and then clicking the Delete button under the messages ​(2)​.

Image 1: Deleting Messages

Note that messages are only deleted for that particular user, not others involved in the conversation.

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​19​ Preferences
​ ser Menu​)​ then click on the ​“Preferences”​.
To access your preferences, click on the “​User menu”​ ​(Ref: U

Image 1: Preferences

​19.1​ Edit profile

Here you can add your profile photo, add a description, set how you wish your email to be displayed,
and several other actions about profile details.

​19.1.1​ Preferred Language

Note that changing your preferred language here will affect the Moodle interface.

​19.1.2​ Forum Preferences

Email digest type
This setting determines how you receive any posts from Forums where you are subscribed, allowing you
to receive messages individually or on a daily basis.

Forum auto-subscribe
This setting lets you decide if you want email copies of posts that are added to forums. If you set this to
subscribe, the system will automatically email you copies of new posts in discussions that you post in,
unless you manually override it when posting.

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Forum tracking
Enabling forum tracking means highlighting the posts you have not read yet, which should improve your
forum navigation.

​19.1.3​ Editor Preferences

This can usually be left as “Default editor”. The default is the “Atto editor”.
If you find your browser is not letting you edit text, change this setting to “Plain text area”.

​19.1.4​ Calendar Preferences

Choose how the calendar should operate based on the preferences you select.

​19.1.5​ Message Preferences

Along with a visible alert to new messages in the messaging menu, users can configure how they are
notified of new messages from their message preferences page accessed from the user menu or the
gear icon located in the profile.

​ Image 1: Message Preferences​ ​ Image 2: Message Preferences

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Image 3: Message Preferences

​19.1.6​ Notification Preferences

Notifications alert you about new events in Moodle such as new forum posts or feedback on your
submitted assignments.

​20​ Assignments
Important note:
In case a student is unable to upload his/her assignment on the VLE, he/she must immediately send
an email to his/her tutor informing him/her about the technical issues and attaching the
assignment file as proof of evidence. The student should also contact the Technical Team informing
them about the technical issue. Please be as descriptive as possible when reporting the issue.
​

​20.1​ Accepting the Turnitin Agreement

If you haven’t accepted the Turnitin agreement before, you will need to accept it ​(this is done only once)
to proceed with the upload and the submission of your document.

After you click on the “Add submission” button in the assignment activity.

You will see the following message, where you need to click on.

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Image 1: Accepting the Turnitin Agreement

Then a pop-up will show up with the agreement which you will need to agree by clicking on the ​“I agree”
button.

Image 2: Accepting the Turnitin Agreement

**If you are having issues viewing the Turnitin agreement please try using a different browser or clear
your browser cookies and caches.**

​20.2​ Submitting an Assignment

Step 1: ​Click on the assignment link. ​Image 1: Submitting an assignment

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You should then see a screen similar to the image below.

Step 2: ​Click the ​“Add submission” ​button ​(1) ​to bring up the file upload page.

Image 2: Submitting an assignment

Step 3: ​Upload and save the file. (​Note: ​Saving your file is not considered that you have submitted for
marking). (Image 2)

There are two ways to upload a file. First one is to browse for a file ​(1) ​and the second is to drag-and
drop the file ​(2) ​from your desktop or folder to the big blue arrow where it says ​“You can drag and drop
files to add them”.

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When the upload completes and your file(s) appear in the ​Files area​, click the ​“Save changes” ​button
(3)​.

Image 3: Submitting an assignment

There are some assignments that are restricted to specific file type(s), meaning that you are allowed to
submit only a specific file type(s). As shown in the image below (image 3) for example were here the
assignment only accepts Word files to be submitted.

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Image 4: Submitting an assignment

Step 4: ​Revise, edit or submit.

Your document has been saved as a draft ​(1)​. That means you have the opportunity to revise your
document until the due date. ​Please do not forget t​ o submit for marking before the due date. When you
submit the document, your tutor will know that it’s ready for marking.
If the assignment link has Turnitin enabled, your document will be checked for plagiarism. You should
see the ​“Turnitin status: Queued”​ below the document that you have uploaded ​(2)​. Come back later to
see your ​“Turnitin status”,​ if the similarity report is too high you can edit your submission until you will
be satisfied with the result.
To edit your submission click ​“Edit submission” (3)​. This will take you back to ​“Step 3”​, where you can
replace your document. Click on your document then click on the delete button and then the update
button. After that upload a new document, as described above in the “Step 3”.

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Image 5: Submitting an assignment

When you finish with the revision you must finalize your submission. To submit your document for
marking, click ​“Submit assignment” (4) ​button.

Step 5: ​Click the ​“Continue” ​button. Once you finalise your assignment submission, you will not be able
to make any other changes on it.

Image 6: Submitting an assignment

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​20.3​ Submission notifications

Upon successful submission you should receive a receipt email that the assignment has been submitted
successfully.

Image 1: Submission notifications

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​20.4​ Viewing the Similarity Report

Click on the assignment link that you previously have uploaded and saved your assignment and you
should see the similarity report ​(1)​ below your assignment. You can also click on the similarity report ​(1)
to view the full report.

If the Turnitin is activated on that specific assignment, then you will be able to view the similarity
report.

Image 1: Viewing the Similarity Report

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​21​ Forum
The forum activity module enables participants to have asynchronous discussions i.e. discussions that
take place over an extended period of time. The “​Announcements Forum​” though it’s an exception, due
to it’s not made for discussions but for informing students relatively to the course, about different
announcements and news, used just by the teachers. Hence you may not reply nor create a discussion in
there.

A single discussion is also called a "thread", or topic.

​21.1​ Getting familiar with the VLE forum

Forum Icon:

Forum name can be anything (Discussion for instance).

​21.1.1​ Main Area

To enter the forum main area click on the forum activity.

Image 1: Forum (link)

After you click on the forum link you will see a screen similar to the image below.
1. Button for adding new thread to the forum.
2. This is the search engine of the forum.
3. Title of the thread (click to open).
4. Author of the thread.
5. Shows how many replies the thread has.
6. The settings of the forum.
7. The closed envelope icon indicates you are subscribed to the thread, you can click to unsubscribe.
8. The open envelope icon indicates you are not subscribed to the thread, you can click to subscribe.

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Image 2: Forum (main area)

​21.1.2​ Autosave
While you are writing new thread, you may notice every minute below the text editor a notification

appears and informs you the thread you are writing got saved. To retrieve the saved
thread, simply start a new thread, you will see your thread recovered and the notification below the text

editor .

​21.2​ Using VLE forum

​21.2.1​ Creating new thread

While you are in the forum main page click on the button.

1. Write your thread’s title.

2. Write your message.

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3. Choose whether you want to be subscribed to your own thread and receive notifications when
someone replies back, or to be unsubscribed and to not receive any notification about this
thread (not recommended).
4. Here you can attach a file to your thread by simply dragging and dropping into the upload box
area, considering the restrictions of the course mentioned above the upload box.
5. And finally when you are done click on the “Post to forum” button.

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Image 1: Forum (Creating new thread)

You will see a success message informing you that you have 30 minutes to make changes to your post.

​Image 2: Forum (success message)

​21.2.2​ Edit thread

In case you want to edit your post and you still have time, first you need to open the thread. Click on the
title ​(1) ​to open the post.

Image 1: Forum (open the thread)

Then at the bottom right-hand corner of your post, you will see ​Edit​, ​Delete​ and ​Reply​. Click on the Edit
link and you will see the form to edit the post.

Image 2: Forum (Edit thread link)

​21.2.3​ Thread navigating

To open a thread you need to click on its title when in main forum area.

1. This is the title of the forum.

2. This is the title of the thread.
3. Here you can subscribe to the current thread.
4. Navigate to previous thread.
5. Change the way how you view the thread.
6. Here you click to reply to that post.

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​Image 1: Thread navigating

​21.2.4​ Reply to post

At the bottom right-hand corner of the post you can see the reply link ​(Image 1: Thread navigating -
Arrow 6)​. By clicking on it you will get navigated to a page with a text editor. The process for replying it’s
the same as creating new thread ​(see C ​ reating new thread​ above)​.

​21.3​ Subscription
You can subscribe either to the whole forum and receive notifications from all of the threads or you can
subscribe to one or multiple individual threads of your interest (recommended).

​21.3.1​ Forum Subscription

To subscribe to a forum click on the gear icon located at the top right side.

​ Image 1: Forum Subscription

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The link will change to “Unsubscribe from this forum”, and of course by clicking it again, you will be
unsubscribed.

​21.3.2​ Thread subscription

To subscribe to an individual discussion you need to click on the open folder icon at the end of the line
of the discussion.

Image 1: Thread subscription

To unsubscribe you need to click on the closed folder icon.

Image 2: Thread subscription

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​22​ Support Information

If you have general questions, please take a look at our ​SIS Help Page​ using the following link:
https://zm-sis-uu.unicaf.org/help​ where you will find useful information such as the ​FAQ​ page
which contains answers to the most frequently asked questions.

If you have VLE related questions, please take a look at our ​Student Help Center​ using the
following link: ​https://zm-vle-uu.unicaf.org/course/view.php?idnumber=help

And, finally, if neither the ​SIS Help Page​ nor the ​Student Help Center​ could help, please
contact us using this link: ​https://zm-sis-uu.unicaf.org/help/support​.
In order to help you and to respond efficiently to your message, be sure to include a meaningful
subject line, keep your message focused, and be as descriptive as possible.

Please allow 24 to 48 hours (during working days) for a reply.

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