Rev.

: 3
Edition : 1

ELECTRICAL
&
INSTRUMENTATION SECTION

ANNUAL MAINTENANCE CONTRACT

FOR
CNG DISPENSERS
DOC NO. : MEC/05/E5/CNG/AMC-033

PREPARED AND ISSUED BY

(A Govt. of India Undertaking)

MECON LIMITED
DELHI-110 092

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 MECON LIMITED ANNUAL MAINTENANCE CONTRACT
DELHI FOR CNG DISPENSERS

ELECT. & INST.

DOC NO. : MEC/05/E5/CNG/AMC-033
SECTION Rev. 3 Page 2 of 9

TABLE OF CONTENTS

1.0 INTRODUCTION

2.0 GENERAL GUIDELINE & INFORMATION

3.0 REPATRIATION AND TERMINATION

4.0 INDEMNITY AGREEMENT

5.0 COMPENSATION FOR NON-FULFILLMENT OF OBLIGATION UNDER ANNUAL

MAINTENANCE CONTRACT & PENALTY

6.0 CONTRACTOR’S RESPONSIBILITY

7.0 EMPLOYMENT LIABILITY OF CONTRACTOR

8.0 GENERAL INSTRUCTION:

9.0 MAINTENANCE OF DISPENSER PACKAGES

3 21.11.2019 Modified & reissued Namita Vikas Jain Pankaj Shrivastava

2 24.03.2010 Modified & reissued

1 31.07.2006 Modified & reissued

0 14.07.2006 First Issue Vikas Jain Rakesh Shukla Pankaj Shrivastava

Revision Date Description Prepared by Checked by Approved by

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 MECON LIMITED ANNUAL MAINTENANCE CONTRACT
DELHI FOR CNG DISPENSERS

ELECT. & INST.

DOC NO. : MEC/05/E5/CNG/AMC-033
SECTION Rev. 3 Page 3 of 9

1.0 INTRODUCTION:

The date of successful commissioning and performance test at site will considered date of start of the
annual maintenance contract. The supplier must follow the ANNUAL MAINTENANCE
REQUIREMENT as stated below but not limited to and ensure to provide trouble free services to the
satisfaction of the owner
2.0 GENERAL GUIDELINE & INFORMATION:
The content of this clause will provide guidelines for the contractor for performing AMC during
contract period.
2.1 Accommodation / Transportation / Medical:
The contractor shall make his own arrangement for the accommodation of his personnel at respective
locations and subsequent transportation arrangement for them from their place of residence to work
place or any other place as required and company shall have no obligation in this respect. The
company shall not be responsible for providing any type of medical assistance to the contractor
personnel during the period of contract.
2.2 Discipline:
The contractor shall be responsible for the discipline and good behaviour of all his personnel deployed
in the services contracted out and should any complaint be received against any of his employee, he
shall arrange to replace such persons within 24 hours of notice issued by the Engineer-in-Charge. The
decision of the Engineer –in-Charge in this matter shall be final and binding on the contractor.
2.3 Gate pass/identity card
The contract shall arrange to supply / renew identity card to his workforce at his own cost, if so
required by Client for security or for any other reasons. Those contractor’s personnel shall be required
to carry and display their respective identity cards while on duty and produce on demand.
2.4 Right to get services carried out through other agencies
If the contractor fails to provide the said services any time, nothing contained herein shall restrict
Client from accepting similar service through other agencies, at its discretion and at the risk and cost
of the contractor.
2.5 Sub-letting of contract
No part of this contract nor any share or interest therein in any manner or extent, will be transferred or
assigned or sub-let, directly or indirectly to any person/firm or organisation without prior permission
of Client.
2.6 Compliance of laws
The contractor deploying 20(twenty) or more workmen as contract labour shall have to obtain license
from appropriate licensing authority, if required. The contractor (which shall include the Contracting
firm / company) shall be solely liable to obtain and to abide by all necessary licenses from the
concerned authorities as provided under the various labour laws legislation’s including labour license
from the competent authority under the Contract Labour (“Regulation & Abolition”) Act 1970 and
Acts made thereafter.
The Contractor shall be responsible for necessary contributions towards PF, Family Pension, ESIC or
any other statutory payments to Government Agencies as applicable under the laws in respect of the
contract and personnel deployed by the contractor for rendering services to Client and shall deposit the

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 MECON LIMITED ANNUAL MAINTENANCE CONTRACT
DELHI FOR CNG DISPENSERS

ELECT. & INST.

DOC NO. : MEC/05/E5/CNG/AMC-033
SECTION Rev. 3 Page 4 of 9

required amount with the concerned statutory authorities on or before due dates. The contractor shall
obtain a separate PF number from the concerned Regional Provident Fund Commissioner and submit
necessary proof of having deposited the employees as well as the employer’s contribution to the
Provident Fund.
The contractor shall not engage /deploy any person of less than 18 years under this contract and the
persons to be deployed should be physically and mentally fit.
The installations where job is to be carried out are live and have hydrocarbon environment. Contractor
shall comply with all safety and security rules and regulations and other rules laid down by Client for
its operation. It shall be the duty/responsibility of the contractor to ensure the compliance of fire,
safety, security and other maintenance rules and regulations by his personnel. Disregard to these rules
by the contractor’s personnel will lead to the termination of the contract in all respects and shall face
penal/legal consequences.
The contractor shall arrange for insurance of all his workers engaged on the job as per the relevant
Acts, rules and regulations, etc. In case by virtue of provisions of worker’s compensation Act, 1923 or
any other laws in force. Client has to pay compensation for a workman employed by the contractor
due to any cause whatsoever the amount so paid shall be recovered from the dues payable to the
contractor and /or security deposit.
2.7 The officer in charge shall have power to
i) Issue the contractor from time to time during the running of the contract such further
instructions as shall be necessary for the purpose of proper and adequate execution of the
contract and the contractor shall carry out and bound by the same.
ii) During the currency of this contract, Client can increase or decrease the number of the
services / technicians to meet contractual requirements.
iii) Order the contractor to remove or replace any workman whom the company considers
incompetent or unsuitable and opinion of the company representative as to the competence of
any workman engaged by the contractor shall be final and binding on the contractor.
3.0 REPATRIATION AND TERMINATION
Client shall reserves the right at any time during the currency of the contract, to terminate it by giving
30 days notice to contractor, and upon expiry of such notice period the contractor shall vacate the
site/office occupied by him immediately.

4.0 INDEMNITY AGREEMENT

Contractor shall exclusively be liable for non-compliance of the provision of any act, laws, rules and
regulations having bearing over engagement of workers directly or indirectly for execution of work
and the contractor hereby undertake to indemnify the company against all actions, suits, proceedings,
claims, damages demands, losses, etc. which may arise under minimum wages act, payment of wages
act, workman compensation act, personnel injury (compensation insurance) act ESI Act, Fatal
Accident Act, Industrial Dispute Act, Shops and Establishment Act, Employees Provident Fund Act,
Family Pension and deposit Linked Insurance Scheme or any other act or statutes not herein
specifically mentioned but having direct or indirect application for the persons engaged under this
contract. (A certificate to this effect shall be submitted by the contractor immediately on receipt of
LOA).

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 MECON LIMITED ANNUAL MAINTENANCE CONTRACT
DELHI FOR CNG DISPENSERS

ELECT. & INST.

DOC NO. : MEC/05/E5/CNG/AMC-033
SECTION Rev. 3 Page 5 of 9

5.0 COMPENSATION FOR NON-FULFILLMENT OF OBLIGATION UNDER ANNUAL

MAINTENANCE CONTRACT & PENALTY
5.1 During the one-year warranty period and 2-year post warrantee period the Contractor must ensure that
the dispenser is performing required services as define in the contract documents well round the 24
hours a day & 365 days. During AMC services if dispensers break down any time then Client have
right to impose penalty as defined in Contract.
5.2 Penalty: If the Contractor fails to provide the required services attributed to him any time more than 6
hours & upto 12 hours, the contractor would be penalised Rs. 1000/ per day and for more than 12
hours for any day, compensation shall be imposed, which will be @Rs.100/- per hour per arm per
dispenser. In any case the dispenser has to rectify within 24 hrs with all possible effort.
The day start will be considered from 0000 hrs for the calculation purpose. Contractor shall be
allowed 24 hours downtime of the each arm of dispenser per month to carry out the periodic /
scheduled / breakdown maintenance/ routine checking of dispenser package. This can be adjusted
considering the penalty clause as define above only once in a month. In case Contractor has utilized
less down time of the dispenser package than that allowed, the Contractor could carry forward only
max unutilized 12 hours downtime to immediately next month.
In any case, the maximum penalty imposed in a month for non- performance of the equipment would
be limited to 50 % of the amount of Maintenance charges to be paid to the contractor per month per
dispenser.
A logbook for time record shall be maintained in the Central control room wherein the records shall be
made for the time Dispenser develops trouble and the time at which the Contractor rectifies the same
and Dispenser put back to service.
5.3 The penalty clause and maintenance charges will come into force immediately after successful
performance test as defined in the tender.

5.4 In case of any complaint regarding non-fulfillment of any obligation under the contract, Client
reserves the right to withhold payment to the Contractor and out of such amount and the security
deposit which may held, Client can make such payment as it may consider necessary for smooth and
unhindered working of the contract.

6.0 CONTRACTOR’S RESPONSIBILITY

Contractor shall depute a technically competent person for the maintenance services and to receive
instructions from Engineer-in-change or his representative.

7.0 EMPLOYMENT LIABILITY OF CONTRACTOR

The contractor shall indemnify purchase & shall be solely and exclusively responsible for any
liability arising due to any difference or dispute between him and his employer for the execution of
this contract at any time during/after the contract period is over. All workmen engaged by the
contractor shall be on his roll and be paid by him and Client shall have no responsibility towards them.
The contractor shall ensure and will be solely responsible for payment of wages and other dues latest
by 7th of the following month to the personnel deployed by him in the presence of the Company’s
representative.

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DELHI FOR CNG DISPENSERS

ELECT. & INST.

DOC NO. : MEC/05/E5/CNG/AMC-033
SECTION Rev. 3 Page 6 of 9

The contractor shall be directly responsible and indemnify the company against all charges, claims,
dues etc. arising out of disputes relating to the dues and employment of personnel deployed by him.

The contractor shall indemnify the company against all losses or damages caused to it on account of
acts of the personnel deployed by the contractor. The contractor shall ensure regular and effective
supervision of the personnel deployed by him.

The contractor shall be liable for making good all damages/losses arising out of loss or theft of each
handled, leakage, pilferage of any office, furniture equipment fitting and fixtures what-so-ever as may
be caused directly or indirectly by the engaged persons through him/work carried out by them.

During the period of the job, if the work progress does not commensurate with the time elapsed in
respect of any person/persons engaged by the contractor; the contractor shall be liable to pay the
compensation to the company as may be considered reasonable by the company.

8.0 GENERAL INSTRUCTION:

The maintenance services shall be provided as per Client’s requirement and to be finalized immediate
after installation in consultation with Client / Consultant.

i) The contractor shall deploy adequate number of technicians / supervisors / Engineers / helpers as well
as tools & equipment for smooth and proper maintenance of the dispensers supplied in terms of the
contract. In case required to meet operational requirements, the contractor shall augment the same as
per direction of Engineer –in-Charge.

ii) The contractor is required to carry out all services as mentioned in the Scope of Services and Schedule
of Rates on all the 365 days including Sunday and all Holiday & as per Client’s requirement.

iii) The contractor shall allow weekly rest and daily working hours to his workmen as per the relevant
Act/Law/and Rule made there under. However, no work shall be left incomplete/unattended on any
holiday/weekly rest. Technician/operators provided shall have minimum qualification of ITI.
Contract in person or his authorized representative shall provide the services on daily basis to interact
with Engineer-in-charge and deployed workman

iv) The work force deployed by the contractor for Maintenance services at CNG installation shall be of
sound relevant technical professional expertise, which is otherwise also essential from the safety point
of view of the personnel of the contractor as well as for the installation.
v) Contractor has to ensure the safety of man and machine all the times. Damages of equipment due to
negligence will be recovered as per the decision of Engineer-in-Charge, which will be final.
vi) Regarding work completion, the decision of the Engineer-in-Charge will be final and binding.
vii) The contractor shall make his own arrangements to provide all facilities like boarding and transport
etc. to his workmen.
viii) All personnel of the contractor entering on work premises shall be properly and neatly dressed and
shall wear uniform, Safety Shoe, badges while working on premises of the company including work
sites.

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DELHI FOR CNG DISPENSERS

ELECT. & INST.

DOC NO. : MEC/05/E5/CNG/AMC-033
SECTION Rev. 3 Page 7 of 9

ix) Contractor shall maintain proper record of his working employee’s attendance and payment made to
them. The contractor’s representative/supervisor shall report daily to the Shift-in-Charge for day to
day working.
x) All the safety rules and regulations prevailing and applicable from time to time at the installations as
directed by Client and will be strictly adhered to by the contractor.
xi) The rates quoted by the Contractor must be inclusive of all the taxes, duties, services tax, work
contract tax and any other levies, contractor’s share of P.F. and insurance charges, contractor’s profit
and any other expenditure etc.
xii) It will be the responsibility of the contractor to pay as per the minimum wages of the appropriate
government applicable under the Minimum Wage Act 1948.
xiii) The services shall be provided as per the Clients requirements. The contractor is responsible to
provide effective and efficient services and assure that there is no disruption in the services for want of
any resources.
xiv) For any complain regarding non-performance of dispenser can be communicated to Contractor for
further necessary action at the earliest. For this purpose the Contractor has to inform the concern
person with contact details such as Mobile no. , fax no. etc. / address (available 24 hr) to whom Client
can inform any problem regarding dispenser for corrective action immediately. Further, the contractor
shall deploy adequate number of technicians/ supervisors / engineers at various site offices if required
in consultation with Engineer-in-Charge to provide trouble free maintenance of the dispensers.
xv) For any complain regarding non-performance of dispenser will be communicated to bidder for
further necessary action at the earliest. For this purpose the bidder has to provide inform the
concern person with contact details such as Mobile no. , fax no. etc. / address (available 24 hr) to
whom client can inform any problem regarding dispenser for corrective action immediately.
xvi) All arrangements for communication from control room to the contract person working on job under
the services shall be the responsibility of the contractor, viz. pagers / walky-talky.
xvii) The successful Contractor shall indemnify the company from any claim of the contract labour.
xviii) The Contractors / contractor who fail to furnish any proof in respect of separate PF Code/No of the
concerned RPF Commissioner / Authority their bids shall be liable for rejection.
xix) All the jobs mentioned under scope of services shall be carried out as per sound engineering practices,
work procedure documentation, recommendation of the manufacturer and as per the
guidelines/direction of engineer-in-charge of authorised representative.
9.0 MAINTENANCE OF DISPENSER PACKAGES during One-year warranty period and Post
warranty period. (As applicable, refer respective SOR / Scope of Work in PJS of tender)

9.1 Scope of supply work during one year warranty period:

All consumables, man power, sealant required for carrying out the maintenance of the complete
dispenser package during the warranty period, including periodic, breakdown maintenance for
continuous and uninterrupted operation of the dispenser shall be in scope of the Contractor and the
necessary spares (under warranty) shall be kept in stock. A consolidate list has to be provided during
detailed engineering for such type of spare. All the damaged part has to be replaced with new within
the stipulated time. Electricity shall be provided to Contractor.

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 MECON LIMITED ANNUAL MAINTENANCE CONTRACT
DELHI FOR CNG DISPENSERS

ELECT. & INST.

DOC NO. : MEC/05/E5/CNG/AMC-033
SECTION Rev. 3 Page 8 of 9

9.2 Scope of Supply work during post warranty period - AMC without spares:
(As applicable refer scope of work of PJS, MR and SOR/Price schedule)

Spare parts (out of the spare parts purchased for 2 years normal O&M period or mandatory
spares) shall be supplied free of cost to the Contractor by owner. Any spare parts required during
2 year O&M service, which are not recommended by the Contractor in the list of “spares for 2 years
normal O&M services” shall has to be supplied by Contractor free of cost. All the consumables, man
power etc required for carrying out the maintenance of the complete dispenser package during the
warranty period, and post warranty including periodic, breakdown maintenance for continuous and
uninterrupted operation of the dispenser shall be in scope of the Contractor and shall be kept in stock.
Electricity shall be supplied free of cost to the Contractor.

9.2.1 Scope of Supply during Post Warranty Maintenance period – Comprehensive AMC with all
inclusive Spares, Manpowers:

Comprehensive AMC with spares as define in SOR / price schedule means no spares will be
supplied to Contractor during the period. All the spares, consumables, Man-power etc required for
carrying out the maintenance of the complete dispenser package during post warranty AMC
period,(refer scope of work of PJS, MR and SOR/Price schedule) including periodic, breakdown
maintenance for continuous and uninterrupted operation of the dispenser shall be in scope of the
Contractor and shall be kept in stock. Electricity shall be supplied free of cost to the Contractor.

9.3 Scope of services:

The Contractor shall have to keep all the spares, consumables, lubricants, etc required for carrying out
periodic, breakdown, emergency maintenance etc of the package so as to minimize the down time of
the dispenser. Non-availability of dispenser for non-availability of spares shall be liable for
compensation.

9.3.1 All tools tackles and fixtures required for carrying out the above maintenance of the dispenser shall be
in scope of the Contractor. The scope will also include handling equipment required during the any
maintenance activity.

9.3.2 Any expert services required from principal company or OEM has to be arranged by the supplier or
his agent at his own cost. All arrangements like phone, fax, computer, Internet etc required for
correspondences with above personnel has to be arranged by the Contractor.

9.3.3 The periodic maintenance required to be done, as per OEM recommendation shall be taken up
promptly. The Contractor shall provide the detailed preventative maintenance schedule along with
a) Estimated down time required for each type of maintenance schedule.
b) List of spares and their quantities required for each type of maintenance schedule per
dispenser.
c) Type and number of man-days required for each type of maintenance schedule per
dispenser.
The Contractor shall plan such maintenance during non-peak hours and in consultation with the
Engineer In Charge (EIC) of Client. Any maintenance that needs to be taken up shall be well planned
in advance with due approval of the EIC.

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DELHI FOR CNG DISPENSERS

ELECT. & INST.

DOC NO. : MEC/05/E5/CNG/AMC-033
SECTION Rev. 3 Page 9 of 9

9.3.4 The Contractor shall use only OEM’s certified spares during maintenance. In case, the schedule
maintenance of the OEM manual recommends check and replace parts like valve spring, valve seat etc
after certain time interval, same shall be replaced or used further only on approval from Client
representative. However any unto ward consequences for non-replacement of such parts shall be the
responsibility of the Contractor.

9.3.5 All routine and periodic checks / inspections required to be done as per OEM recommendation shall be
done by the Contractor. Instruments required for above inspection like vernier calliper, micrometer
screw gauge, fill gauges, bore gauge etc shall be in scope of the Contractor and these instruments shall
be calibrated every year.

9.3.6 All parts replaced by the Contractor during the above contract period shall be properly packed and
handed over to Client on replacement.

9.3.7 The supplier shall submit a copy of the daily / weekly / fortnightly / monthly / bimonthly / quarterly
and yearly performance report to the EIC in both soft and hard form. All stationery including the
printed material shall be in scope of the Contractor.

9.3.8 All the maintenance / inspection job carried out by the Contractor shall be recorded and the report of
the same shall be jointly signed by Client representative.

9.3.9 The EIC will be final authority to take decision with regards to maintenance or replacement of parts or
any disagreement between the Contractor and Client, during the execution of the contract.

9.3.10 The Contractor shall carryout yearly calibration of all instruments such as pressure gauges,
transmitters, mass flow meters etc. In addition to the above all safety relief valves shall also be tested
and calibrated every year.

Calibration shall be done during AMC at site with the help of Master Meter / Calibrator
instruments for Mass Flow Meter / Instruments in presence of client / consultant representative.
The Master calibration Instruments and Prover (Mass Flow Meter) shall be arranged by the contractor.
(By client if available)

The Mass Flow Meter / Calibrator shall be certified / calibrated from the government approved
laboratory.

The periodic maintenance required to be done, as per OEM recommendation shall be taken up
promptly. The Contractor shall plan such maintenance during non-peak hours and in consultation with
the Engineer in Charge (EIC) of Client. Any maintenance that needs to be taken up shall be well
planned in advance with due approval of the EIC. The scope shall include preparation of maintenance
schedule for carrying out the maintenance during the contract period.

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