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LWBK942-FM.qxd 6/25/11 8:45 AM Page x
Lippincott Williams & Wilkins’
Certification Preparation
for Dental Assisting
First Edition
Printed in China
All rights reserved. This book is protected by copyright. No part of this book may be repro-
duced or transmitted in any form or by any means, including as photocopies or scanned-in or
other electronic copies, or utilized by any information storage and retrieval system without
written permission from the copyright owner, except for brief quotations embodied in critical
articles and reviews. Materials appearing in this book prepared by individuals as part of their of-
ficial duties as U.S. government employees are not covered by the above-mentioned copyright.
To request permission, please contact Lippincott Williams & Wilkins at Two Commerce Square,
2001 Market Street, Philadelphia, PA 19103, via email at [email protected], or via website
at lww.com (products and services).
9 8 7 6 5 4 3 2 1
DISCLAIMER
Care has been taken to confirm the accuracy of the information present and to describe
generally accepted practices. However, the authors, editors, and publisher are not responsible
for errors or omissions or for any consequences from application of the information in this
book and make no warranty, expressed or implied, with respect to the currency, completeness,
or accuracy of the contents of the publication. Application of this information in a particular
situation remains the professional responsibility of the practitioner; the clinical treatments de-
scribed and recommended may not be considered absolute and universal recommendations.
The authors, editors, and publisher have exerted every effort to ensure that drug selection and
dosage set forth in this text are in accordance with the current recommendations and practice at
the time of publication. However, in view of ongoing research, changes in government regulations,
and the constant flow of information relating to drug therapy and drug reactions, the reader is urged
to check the package insert for each drug for any change in indications and dosage and for added
warnings and precautions.This is particularly important when the recommended agent is a new or
infrequently employed drug.
Some drugs and medical devices presented in this publication have Food and Drug Adminis-
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the health care provider to ascertain the FDA status of each drug or device planned for use in
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R EV IE W ER S
Leora Harty
Medical Careers Institute, Newport News, Virginia
Carole Landes
Everest University, Largo, Florida
Mark Matney
Chattanooga State Community College, Chattanooga,Tennessee
Julie Muhle
Truckee Meadows Community College, Reno, Nevada
Carrie Olewinski
Carrington College, Boise, Idaho
Diana Romero
Delta Tech, Lake Charles, Louisiana
p a r t III
Simulated Examination 77
General Chairside (GC) Practice Exam 77
Radiation Health and Safety (RHS) Practice Exam 92
Infection Control (ICE) Practice Exam 105
Answers and Rationales: General Chairside (GC) 117
Answers and Rationales: Radiation Health and Safety (RHS) 131
Answers and Rationales: Infection Control (ICE) 142
comfortable, and quiet. However, this may not work for time of day. What you put into your body and what type
you at all. Utter silence can be deafening and distracting of stress you place on your body directly affect how ef-
in itself to some people. If you know that you concentrate ficiently your mind works, how readily you absorb infor-
better when listening to soft music in the background, by mation, and how accurately you retain and recall material.
all means, do that. (Just be sure that the sound level is truly Eating right, exercising, getting enough sleep, and taking
beneficial to studying, not to dancing and singing along.) frequent relaxation breaks will help the knowledge be
By the same token, if you like the sounds of nature, study absorbed.
outside (weather permitting), but go elsewhere if you be-
come distracted by sounds of lawnmowers and heavy traf-
fic. Maybe an indoor room with the window slightly open The Process of Studying
would serve you better. In the end, you know best what
When you have considered all these options, then you are
works for you.
ready to get down to the business of studying. Obviously,
you should study your dental assisting textbook. Focus
your reading by asking questions and answering those
Set Up a Study Method questions while you read.Think:
It is important to be aware of how you learn best. If you ■ When will I most likely need to use this fact, procedure,
are an auditory learner—you prefer to hear the informa- or idea?
tion spoken—consider reading your information or text ■ How would this be phrased as an exam question?
into a recording device and playing back for yourself. This ■ What is the next step in this procedure? How does it
means you can study while driving, jogging, or even while relate to the step before?
taking the dog for a walk! If you are a visual learner—pre- ■ Does this make sense?
ferring to see a visual representation of the material—then
If it helps you, write down the questions (and answers).
draw some pictures of the material. If you are not an art-
If you come across a question for which you have no an-
ist, take photographs. Need to memorize lab materials and
swer, ask your instructor during the next class. This brings
proper procedures? Take pictures of them and use those as
us to the topic of taking notes.
flashcards. If you learn best by discussing the material to
Whether you are in class or reading alone, there are
be learned, join or create a study group with other vocal
many ways to take effective notes. The method you
learners. You could also explain the material to an inter-
use depends on the purpose for the note taking (build-
ested friend or relative, or even to your pet. (Don’t laugh,
ing vocabulary, memorization of facts, understanding a
it works!) In short, get creative. You know how you learn
concept, etc.) and on your style of learning. A few of the
best. However, if you have any question about it, there are
most popular note-taking styles are:
a number of free online sites (such as www.learning-styles- ■ Cornell method:The notebook page is divided into two
online.com) that will test your learning style and give you
sections, with the left section approximately 2" wide.
results with suggestions for how to make your learning
Notes are recorded on the right side, and correspond-
style work for you.
ing vocabulary, important concepts, and key words are
listed on the left. A brief summary is usually written at
the bottom of the page.
Set Up a Study Schedule ■ Outline: Topics and subtopics are carefully aligned and
Are you most alert in the morning, afternoon, or evening? indented according to how the information relates
This is the time when your mind is most receptive to new to the facts before it. Because of the formal structure
and challenging thoughts, so you should schedule your of an outline, it is not always the most effective note-
study sessions for those times. If this is not a realistic op- taking method for lectures or in-class notes (unless the
tion because of your work schedule, school, or other obli- instructor also uses an outline to teach). While taking
gations, try to get as close as possible to your ideal time or “live” notes in class, it may be best not to use the Roman
work out a study schedule in which you can study at your numeral and letter/number format because that makes
best time at least two to three times a week. it impossible to later add important information to the
Carving out time to study from your other activities is a outline; instead, use bullets, dashes, and indentions to
must, and creating a study schedule will help you stick to mark subtopics.
a routine and build great study habits. As you create your ■ Mapping: A central idea, concept, or piece of informa-
study schedule, don’t forget to include break times of 5 to tion is written in the center of the page and corre-
10 minutes every 45 minutes or so.Your brain needs down- sponding ideas or subtopics are branched out from it
time to absorb new information, and your body needs a via connecting lines. This method is useful when learn-
break to relax and de-stress from studying. ing a complex concept or theory and is great for visual
Make sure that you don’t schedule your study time im- learners because colors, drawings, or small graphics are
mediately after a heavy meal or after a hectic or stressful easily integrated into the notes.
No matter which methods you use—or if you create ❍ “First . . . Next . . . Last . . .”
your own—there are some important principles to follow ❍ Raising the voice or emphasizing words
to make any note-taking style more effective. ❍ Pointing out items on a chart, in an outline, or
General Guidelines for Note Taking ❍ Repeating words or phrases (sometimes several
times)
■ Always: ❍ Writing information on the board, overhead trans-
● Choose a note-taking method that works for your
parency, etc.
learning style and for the topic. ● Ask questions. Some instructors ask you to wait until
● Date and number all your notes.
an appointed time, such as after a demonstration or
● Leave some empty space in case you need to fill in
instructional video or even at the end of class, to ask
more information later.
questions.
■ Before class: ● Use common sense. If you are the only one who does
● Read the material thoroughly before class, highlight-
not fully understand something, perhaps it’s better
ing important information, making notes in the mar-
to wait until after class to ask. Find out what your
gin, and indicating questions for the instructor. The
instructor prefers.
class will make much more sense and you’ll be ready ■ After class:
to ask questions about items that are confusing to you. ● Review your notes as soon as possible after class, fill-
● Write down unfamiliar terms and look them up;
ing in notes, clarifying ideas, and writing down addi-
make sure you understand the appropriate defini-
tional questions to ask the instructor or research on
tion and how it relates to your topic—for example, a
your own.
crown has a much different meaning to you than it ● Use the shorthand you’ve developed to point out
does to a member of royalty.
key terms, important points, confusing concepts, etc.
● As you take notes, write in your own words, not those
● Summarize the notes using just a sentence or two
of the instructor or textbook. Summarizing, para-
and highlight the summary. It will prove useful when
phrasing, and even listing information help make
creating a study plan for your exam.
sure you understand and internalize the information
and make studying and reviewing more user-friendly. Great note taking will only get you so far.To really know
● Develop and use your own shorthand symbols to your subject deeply and be able to pass an exam means
later draw your attention to important points (!), you also need to review your notes on a regular basis. Reg-
questions you have about a point/topic (?), or items ular review helps ensure that you understand the material
that need to be memorized (*). Visual symbols will and cuts down dramatically on the amount of time you’ll
not only help you quickly locate and identify the ma- need to study and review immediately before the exam.
terial in question during class (questions to ask) but After all, you will have been studying all along!
also after class while reviewing and adding to your Lastly, use all available tools to check your understanding.
notes. The symbols used in the parentheses are sim- Part II of this text contains a content review outline inter-
ply examples of shorthand symbols. Feel free to be spersed with review questions. Read through the outline,
creative or use whatever is most effective for you. highlight important information, compare your study notes
● Bring your notes and questions to class and review with the outline, and quiz yourself using the review ques-
them before class begins. tions. If you find that you need more preparation in certain
■ During class: areas or that some concepts are still a little vague, go back
● Sit where there are the fewest distractions, where to your textbook to clarify.After you feel you have mastered
you can hear the instructor clearly, and where you the material, use the simulated exam and scoring guide in
can clearly see any notes or demonstrations the in- Part III of this text and on the accompanying CD to test your
structor provides. exam readiness. If you do well, give yourself a well-deserved
● Listen for content key words that are specific to the pat on the back. If you don’t perform as well as you had
subject.Write down all vocabulary and important facts. expected, don’t despair and don’t give up. These are study
● Pay attention to clue words and the instructor’s physi- tools for you to measure your readiness to take the formal
cal cues that let you know something important is com- exam—they are not end results. Whether you score high,
ing up that you should write down. Some examples of medium, or low on the review questions, use the rationales
instructor’s verbal and nonverbal cues and clues are: as an additional tool to better understand any questions
❍ “Three important safety regulations . . .” (a list is you missed and to verify and solidify the correct answers
coming up) you had. Then make a list and formulate a study plan and
❍ “Most importantly . . .” schedule to help you focus on the areas in which you had
❍ “The advantages and/or disadvantages to this . . .” trouble. Remember, studying is a cycle, not a linear process.
cally as you have dinner, chat on the phone, etc. Make it ● Any additional paperwork you may be required to
after a morning cup of coffee, then by all means, indulge a ■ Eliminate “wrong” answers right away. Just be careful
little, but be careful not to consume too much caffeine— not to do this too quickly; you don’t want to eliminate
you don’t want to be jittery or anxious—or consume too the right answer. Read, evaluate, and think through
many liquids. Testing time does not stop while you use the choices.
the restroom! ■ If you find you really do not know an answer at all, try
to eliminate as many of the wrong choices as possible
to increase your chances of getting the right answer
During the Exam and then take your best educated guess; you will not
be penalized.
As difficult as it may seem, you need to try to relax. Focus
on your breathing; don’t hold your breath. Also, try to sit Practice using these tips as you answer the review ques-
in a comfortable, upright position, leaning slightly forward. tions in this text and on the accompanying CD.
Being hunched over will only serve to give you a backache
and remind you how uncomfortable you are. Don’t sit still Strategies for Taking the Exam
too long. Move your legs and arms from time to time and
■ Take the online tutorial available at the test center be-
rotate your shoulders. Try to keep your blood circulating.
fore you begin your exam, even if you’ve taken it else-
Use the tips and strategies provided in the following sec-
where online already.
tions to improve your test-taking abilities.
■ Budget your time and don’t spend too much time on
any one question.
Tips for Answering Exam Questions ■ Conversely, don’t hurry.Try to use every bit of time you
The exam is written using simple multiple-choice ques- have available for your exam.
tions.This does not mean that the questions themselves are ■ Use the restroom if necessary, but remember that the timer
simple, but that the questions are formatted in a simple, keeps going even when you’re taking a restroom break.
straightforward style that is not meant to trick or confuse ■ Don’t allow yourself to become frustrated. If you feel
you. However, the exam is meant to measure and evalu- anxiety creeping in, take a minute to look away from the
ate your knowledge of the subject. Each question will computer, take a deep breath, clear your mind, then col-
have only one right answer, along with several “distractor” lect yourself and refocus.Tell yourself you can do this.
choices that may look very plausible or even correct at first ■ During the exam, you will be able to access a list of
glance. Distractors are not meant to confuse or trick you, commonly used acronyms used on the DANB exam, so
even though it may appear that way at first. Don’t allow don’t worry that you’ll forget what the letters in OSHA
yourself to become frazzled. Have confidence in your stand for.
knowledge and read each question and answer carefully. ■ Don’t dwell on answers you really don’t know. If you
Familiarize yourself with multiple-choice-style questions truly don’t know the right answer, give it your best edu-
and follow these strategies when answering multiple-choice cated guess and move on. You will not be penalized for
questions: guessing incorrectly (some exams will take off more
■ Read all directions very carefully, even if you think you points for wrong answers than blank ones; the DANB
know what they may say. does not do this).
■ Read the question carefully and look for clues to the ■ If, after eliminating wrong answers and narrowing
right answer: down your answer choices, you are still unsure of the
● Sometimes, the way a question is phrased will offer correct answer, flag the question for review and come
a hint by having only one grammatically correct back to it later. Other questions/answer choices may jog
answer. your memory and give clues to a previous question.
● Dissect the question into smaller parts, if possible, to ■ Only flag for review the questions where you are really
make sure you understand what is being asked. stuck. If you flag too many, you’ll likely end up confus-
■ Look for words that are capitalized or in bold print in ing yourself more.
the question. In negative format questions, the words ■ After you have answered all exam questions within a
“NOT” or “EXCEPT” indicate that the answer will be given component exam, an answer review screen will
negative. The distractors (incorrect answer choices) appear, displaying a comprehensive list of question
will be true. items and indicating which items you’ve left blank (in-
■ Look for absolute words in the answer choices, such as complete) and which items you’ve flagged for review
“always” or “never,” which are rarely the correct answer. or for comment. You may choose to review all items or
■ Have the answer in mind before you begin looking for only review flagged answer choices; however, you must
the correct choice. complete your review in the time you have left.You will
■ Read each answer choice separately and evaluate not receive extra exam time to review the answers.
whether it answers the question completely, is only part ● If you choose to review all questions, only double-
of the right answer, or is completely off topic. check that you’ve marked the answer choices that
F. Teeth
1. There are essentially four components of the tooth: enamel, dentin, pulp, and cementum.
2. The tooth consists of a crown and a root.
General Chairside
a. The anatomic crown of the tooth is the part covered by enamel.The clinical crown refers to the
part of the crown visible in the oral cavity.
b. The anatomic root is the part of the tooth covered by cementum.The clinical root refers only to
the part of the root that is not visible.
G. Oral cavity
1. The vestibule is the space between the teeth and the inner lining of the cheeks and lips.
2. The frena (singular: frenum), raised lines of mucosal tissue, are visible when the lips are pulled back
and they support or restrain teeth and other structures.
3. The gingivae—commonly called the gums—are attached to the alveolar ridge and vary in color from
pale pink to brownish pink. Free gingivae or marginal gingivae is where the gingivae meet the
teeth and is the first area to respond to inflammation.
4. The hard palate, a bony plate covered with keratinized tissue, sits toward the front of the mouth and
forms the anterior portion of the palate.
5. The soft palate is composed of muscle tissue rather than bone and sits toward the back of the mouth.
The uvula, the projection visible when the mouth is opened wide, hangs from the back of the soft palate.
II. Clinical Exam
A. While escorting patient to the clinical examination area, observe patient’s overall appearance, gait,
speech, and general behavior and note unusual or concerning characteristics or behavior.
B. Seat patient upright in dental chair, secure paper bib or napkin around patient’s neck, and compile or
update patient’s medical and dental history. Note drug allergies and chronic diseases, such as diabetes;
record the purpose of the patient’s visit.
C. Types and locations of teeth in the primary and permanent dentition
1. Incisors cut food, support lips, and help produce sounds for speech.
2. There are four canine teeth (cuspids), one in each quadrant of the mouth. They have a single cusp
(cingulum), whose primary purpose is to tear food.
3. Premolars are found only in the permanent dentition. They replace the first and second molars of
the primary dentition.
4. First and second molars have four cusps used to chew and grind food.
5. Third molars (“wisdom” teeth) erupt in late adolescence/early adulthood.
D. Surfaces of the tooth are: facial, lingual, incisal/occlusal, mesial, and distal. They are named for their re-
lationship or closeness to other intraoral structures, such as the lips and tongue, or according to which
direction they face within the intraoral cavity.
E. Record abnormal findings in head and neck (TMJ) region
1. As the dentist comments on the patient’s dental conditions and health, note or chart any abnormalities,
such as: soft tissue abnormalities; tooth structure abnormalities, including missing teeth; and restorations.
2. If allowed in your state, examine extraoral soft tissue by palpation. When searching for oral cancer,
examine the head and neck, including inspection and palpation of extraoral tissues, temporoman-
dibular joint, tongue, floor of mouth, palate, uvula, and lymph nodes.
3. Note any other abnormal findings in the head or neck region that may be related to other health
conditions.
III. Patient Charts
A. Identify permanent and primary teeth using numbering systems
1. The universal numbering system is the main numbering system used on dental charts in the United
States.
2. The international tooth numbering system is a two-digit system that uses only numerals 1 through 8
for each digit.
3. The Palmer notation system identifies the teeth by quadrant and number.
B. Chart conditions
1. Use Black’s classification of cavities (describes six classes of cavities and outlines restorative treat-
ments for each) to observe/record suspected cavities.
2. Use abbreviations, symbols, and colors in the patient chart to document decay, restoration, or other
existing conditions.
3. Record the results of the periodontal exam, including the dentist’s assessment of mobility, pocket
depth, and furcation involvement.
4. Record existing damage or disease to tooth pulp (endodontics) or periapical tissue.
General Chairside
IV. Diagnostic Testing
A. Assist in collecting diagnostic patient information.
1. Dental radiographs allow the dentist to examine the health of the pulp, the root canal space, and the
bone and to detect possible dental caries.
2. Various pulp tests, such as thermal pulp testing and electric pulp testing, are used to diagnose peri-
odontal disease.
3. Photography can provide a before-and-after record of original conditions and the subsequent effects
of any procedures.
4. Preparing materials for taking an occlusal registration include (1) softening the wax in warm
water and preparing it for placement in the patient’s mouth and (2) mixing other materials on a
paper pad and putting them on a quadrant tray for placement in the patient’s mouth.
B. Diagnostic casts (diagnostic models or study models) are three-dimensional models of the patient’s teeth,
mouth, and arches. They are useful because they show actual distances and proportion of the patient’s
teeth and arches.They are created from alginate impressions and included in the patient’s record.
V. Documenting Treatment
A. Maintain accurate records of drugs prescribed or dispensed to patients. If a drug is discussed in detail
with the patient, record important points of this discussion.
B. Before the patient arrives, familiarize yourself with the patient’s record to alert you to the patient’s pre-
medications (premeds), any medical concerns you and the dental team should be aware of, any change
in dental treatment that should be provided, and any change in the way in which dental treatments
should be performed.
C. Record recommended treatment in patient’s chart and make sure the chart includes signed and dated
consent forms necessary for treatment. If a patient refuses an examination, treatment, or test, document
the refusal in the chart. If possible, ask the patient to sign a statement indicating that they refused treat-
ment and keep that statement in the chart.
D. Record that the patient complied with the treatment provided.
VI. Obtain Vital Signs
A. Take a pulse by gently palpating an artery with fingertips, pressing lightly but firmly enough to feel the
pulse. Count the number of pulse beats for 30 seconds; multiply your count by two and record pulse
rate in patient chart, along with date, time, and your signature.
B. Measure respiration by counting the number of times the patient’s chest rises and falls in 30 seconds.
Each cycle of rise and fall of the chest counts as one. Multiply your count by two and record respiration
rate in patient chart, along with date, time, and your signature.
C. Measure blood pressure using a sphygmomanometer and a stethoscope. Record blood pressure in pa-
tient chart, along with date, time, and your signature. The systolic number is written first, followed by
the diastolic.
D. Temperature is measured with a thermometer at different body sites: under the tongue, inside the arm-
pit, inside the ear, and inside the rectum (for infants). Record temperature in patient chart, along with
date, time, and your signature.
1. Using the universal numbering system, the permanent maxillary right second molar is tooth number
A. 2.
B. 7.
C. 15.
D. 18.
2. A small, rounded extension of bone covered with soft tissue located posterior to the last maxillary molar is the
A. Stensen’s papilla.
B. retromolar pad.
General Chairside
C. maxillary tuberosity.
D. torus palatinus.
5. Which of the following nerves provides sensory innervation for the teeth and mouth?
A. Trapezius
B. Glossopharyngeal
C. Trigeminal
D. Zygomatic
6. Which of the following major salivary glands is located on the side of the face, behind the ramus, below
and in front of the ear?
A. Buccal
B. Parotid
C. Sublingual
D. Submandibular
3. After the patient has been placed in the proper position, the chair may need to be raised or lowered by
the operator to get a clear vision of the operating field and to allow ergonomic access to the oral cavity.
II. Select and Prepare Trays and Other Dental Equipment
General Chairside
A. Select, prepare, and modify impression trays.
1. Selecting a proper tray from among a supply of stock trays requires that you try several before choos-
ing one that causes the patient as little discomfort as possible.
2. Modify stock trays with utility wax. If a stock tray does not fit a patient’s needs, construct custom
trays, which are specially designed and built to fit a particular patient’s mouth. Several types of materi-
als may be used, which may be self-curing or light-cured acrylic resin, vacuum resin, or a thermoplastic
material.
B. The tray for local anesthetic administration should include aspirating syringe, two carpules of anesthetic,
long and short needles, alcohol sponge, cotton gauze, tongue depressor (optional), needle recapping
device, sharps disposal system, topical anesthetic, and a cotton applicator on a clean cotton gauze.
C. Select and prepare tray setups and equipment.
1. The tray setup for anesthetics varies depending on the type of anesthetic being administered.
a. Topical anesthetics setups require a topical agent, gauze pad, and applicator.
b. Local anesthetics require injection equipment and an anesthetic cartridge.
c. Inhalation anesthesia requires nitrous oxide and oxygen cylinders and related equipment.
d. Intravenous sedation setup requires an antiseptic, small needle, tourniquet, and IV.
2. Permanent restorations require a restorative tray (basic setup, hand-cutting instruments, amalgam
carrier, condensers, burnishers, carvers, composite placement instrument, articulating paper holder),
local anesthetic setup, dental dam setup, high-volume oral evacuator tip, high-speed handpiece, low-
speed handpiece, saliva ejector, burs, cotton pellets and rolls, gauze, dental liners, base, bonding
agents, sealers, permanent restorative material (composite or amalgam), and dental floss.
3. Tray setup for tooth whitening includes basic setup, protective gel or dental dam, tooth whitener
product, resin polishing cup or fluoride prophy paste, and a light or laser source.
4. Crown setups require cotton rolls, bite stick, plastic filling instrument, permanent luting cement,
scaler or explorer, custom fabricated crown, and cementing materials.
5. Bridge setups need cotton rolls, petroleum jelly, alginate impression, self-curing acrylic resin with
spatula and mixing container, finishing diamonds or burs, rubber wheels and cusp for polishing,
polishing paste, and cementing materials.
6. Cotton rolls or gauze, a microbrush, and a desensitizing agent are needed for desensitization.
7. Root canal procedures require a local anesthetic agent setup (optional), dental dam setup, handpiece
(high speed) with burs, handpiece (low speed) with latch attachment, syringe, broaches and Hedstrom/
K-type files of assorted lengths/sizes, rubber instrument stops, lentulo spiral, paper points, gutta-percha
points, spoon excavator, endodontic explorer, endodontic sealer supplies, Glick #1, locking cotton pli-
ers, millimeter ruler, sodium hypochlorite solution, hemostat, and high-volume oral evacuator (HVE) tip.
8. Pupal therapies require local anesthetic agent setup, dental dam setup, low-speed handpiece, round
burs, spoon excavators, sterile cotton pellets, formocresol, zinc oxide eugenol base, final restorative
material, and instruments for placement.
9. The exact composition of the surgical tray setup for extractions, impactions, incisions and drain-
age, prosthetic implants, and suture placement and removal depends on the procedure and opera-
tor, so it’s essential to understand the nature of the surgery and the surgeon’s preferences while
assembling the setup.
10. Partial dentures require a basic tray setup, complete with mouth mirror, explorer, and cotton pliers;
articulating paper and forceps; pressure indicator paste; a low-speed handpiece and acrylic and
finishing burs; three-pronged pliers; and the patient’s partial denture.
11. Full and immediate denture setups require a mouth mirror, explorer, and cotton pliers; HVE and
air-water syringe tips; a hand mirror; articulating forceps and paper; high-speed and low-speed
handpieces and burs and discs; the patient’s dentures from the laboratory; and take-home materials
and hygiene aids.
12. Fluoride treatments require disposable applicator trays, a saliva ejector, air-water syringe, cotton
rolls, and a timer.
13. Initial impressions for partial and full dentures require a basic tray setup and stock trays for alginate
impressions and a wax bite registration.The alginate impressions will be used to make the custom
trays used in the secondary impressions.
14. Secondary impressions for partial dentures require the basic tray setup, mouth wash, the custom
tray created for the patient or a stock tray, contouring wax and impression materials (spatula and
mixing pad or dispensing gun and tips), a laboratory prescription form, disinfectant, wax or sili-
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cone bite registration materials, a container for the impressions and bite registration, and tooth
shade and mold guides.
15. Secondary impression setups for full dentures require a mouth mirror, explorer, and cotton pliers;
HVE and air-water syringe tips; cotton rolls and gauze; mouthwash; the patient’s custom tray; com-
pound wax and a Bunsen burner; laboratory knife; impression materials; laboratory prescription
form; disinfectant; and a container for the impressions and bite registration.
16. Setups for fixed space maintainer appliances require permanent cement, a mouth mirror and
explorer, cotton roll and gauze, HVE and air-water syringe, an appliance from laboratory, and
articulation paper.
17. Occlusal equilibration/adjustment requires a mouth mirror, articulation paper, high-speed and low-
speed handpieces, and burs and discs.
18. Oral examination setups require a mouth mirror, explorer, cotton pliers, periodontal probe, gauze
sponges/squares, dental floss, articulating paper and paper holder, air-water syringe, red and blue
colored pencils, eraser, and a clean, unmarked examination form clipped to the patient chart.
19. Oral prophylaxis tray setup includes a mouth mirror, explorer, cotton gauze and swabs, low-speed
handpiece, rubber cups and brushes, prophy paste, and dental floss.
20. Periodontal procedure setups, such as scaling and polishing, require a mouth mirror, explorer, probe,
scalers and curettes, gauze, dental floss and tape, prophy angle with rubber cups and brushes, and
prophy paste.
21. Surgical periodontal procedure setups, such as gingivectomy, require a mouth mirror, explorer,
cotton pliers, periodontal probe, cotton rolls and gauze sponges, saliva ejector with tips, markers,
periodontal knives, scalpel, blades, burs, scalers and curettes, soft tissue rongeurs, surgical scissors,
hemostat, suture supplies, anesthestic supplies, and periodontal dressing supplies.
22. Surgical dressing placement setups require a mouth mirror, explorer, cotton pliers, gauze sponges,
dressing material, paper pad, tongue depressor, lubricant, and contouring instrument.
23. Surgical dressing removal setups require a mouth mirror, explorer, cotton pliers, spoon excavator,
suture scissors, floss, saliva ejector with various tips, gauze sponges, and tissue.
24. Root planing and curettage setups require the mouth mirror, explorer, probe, scalers, curettes,
gauze, dental floss and tape, prophy angle with rubber cups and brushes, and prophy paste.
25. Dental dams require sheets of pliable, thin latex or latex-free material; frames; napkins; lubricants;
templates and stamps; punch; clamps; forceps; floss; and stabilization cord.
26. Dental sealants require protective eyeware, rubber dam or cotton balls, sealant material, etching
agent gel or liquid, pumice and water, prophy brush, applicator device or syringe, high-volume oral
evacuator, curing light with shield, articulating paper and holder, low-speed dental handpiece with
contra-angle attachment, and round white stone (latch type).
a. Temporary crown setup requires cotton rolls, bite stick, plastic filling instrument, temporary lut-
ing cement, scaler or explorer, and prefabricated crown
b. Temporary restorations require a Tofflemire matrix retainer (for class II), a matrix band system
(for classes II, III, and IV), a wedge (for classes II, III, and IV), intermediate restoration material
setup, condenser, carvers, discoid/cleoid, plastic instrument, carver, Hollenback, cotton pellet,
and articulating paper.
c. The basic setup for dry socket or alveolitis requires a mouth mirror, explorer, cotton pliers, peri-
odontal probe, cotton rolls and gauze sponges, saliva ejector with tips, HVE, scissors, irrigation
solution, warm saline solution, iodoform gauze, and medicated dressing.
d. Rotary instruments
III. Assisting with and Performing Intraoral Procedures
A. Maintain the field of operation.
1. Keep the operating field well lit, free from debris and moisture, and easily accessible. Move obstructing
tissues out of the line of vision with instruments such as tissue retractors.
2. Use an air-water syringe in conjunction with the HVE to remove saliva, blood, and debris from the
oral cavity.
3. Clean the area around the operating field with either limited rinsing or complete oral rinsing.
4. Use cotton rolls, dry angle, or rubber dam to isolate the area.
B. Place and remove cotton rolls with gloved fingers or cotton pliers.
C. Assisting with or polishing the teeth.
1. Begin with the surface of the tooth closest to the cheek (the buccal surface) and proceed from the
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right side of the mouth to the left, moving across the mandibular arch.
2. After all of the mandibular teeth are polished, work proceeds from left to right, focusing on the side
of the teeth closest to the tongue.
3. Next, the teeth of the maxillary arch are polished in the same order and manner. Utilizing a low-
speed handpiece and a prophy angle, and the finest grit prophylaxis paste possible, the teeth should
be polished using a light, intermittent pressure for 1 to 2 seconds per tooth.
D. Apply topical fluoride, which is available in gels and foams.
1. Remove all plaque and calculus.
2. Seat the patient upright throughout the procedure with a saliva ejector placed between the arches
to prevent ingestion of fluoride.
3. Select a fluoride tray.
4. After loading the fluoride into the tray, dry the teeth and insert the tray into the patient’s mouth.
5. Instruct the patient to bite down to spread the fluoride throughout the teeth.
6. Set the timer and stay with the patient throughout the treatment.
7. After the timer has ended, remove excess saliva and fluoride from the oral cavity.
E. To perform vitality tests, use palpation, percussion, thermal testing, electric testing, radiography, or
transillumination testing.
F. After surgery, control minor bleeding with cotton or gauze pads.
G. Assist with the placement and removal of temporary cement.
H. After a temporary crown is cemented, remove the extra cement from the edge of the tooth with the
dental explorer. Use floss to remove cement from between teeth.
I. Place dental dams after the dentist administers the anesthetic and remove the dental dam after the
procedure.
1. Make sure the site is free from plaque and debris.
2. Mark the dental dam for the appropriate teeth and punch the keyhole and the holes for individual
teeth. Each hole should be separated by a slight septum that will be eased into the interproximal
space.
3. Select a clamp and tie a safety line of dental floss to the clamp bow. Grip the clamp with the forceps,
spread the beaks of the forceps, and use the sliding bar to hold them open. Place the clamp by
sliding it over the anchor tooth. Gently release the forceps and remove the beaks from the anchor
holes.
4. If you haven’t already placed the dental dam, slide the keyhole over the clamp’s bow. Retrieve the
dental floss ligature with cotton pliers or an explorer and slide it through the dental dam. Secure the
dental dam to the opposite tooth.
5. Place the dental napkin around the patient’s oral cavity and slide the frame into position. Hook the
dental dam material on the frame to hold it steady.
6. Work the remaining teeth to be isolated through the punched holes in the dental dam material.
7. Work the dental dam septum in between the tooth contacts, using floss if necessary to ensure that
the dental dam is located below the contacts.
8. Remove the dental dam when indicated. To remove the dental dam, first remove the clamp and any
ligature or stabilization cord used to secure the dental dam. Pull the dental dam away from the teeth.
Clip the interseptal dam bridges.Then remove the dam and frame in one motion. Inspect the dental
dam to make sure no part was left inside the patient’s mouth.
J. Prepare, assist with, and/or apply a matrix band and remove the matrix band after the procedure.
1. Select the band and contour it to make sure it is thinned and slightly concave.
2. Place the band into the retainer handle and insert the retainer into the oral cavity, parallel to the
buccal surface.
3. Slide the open band down over the occlusal surface of the tooth.
4. Adjust the inner knob until the band has tightened around the tooth. Make sure the band is adapted
to the tooth surface and there is no material or tissue between the band and the tooth.
5. Remove the matrix band when indicated.
K. To apply a topical ointment, dry the site with a gauze pad.Then place a small amount of the anesthetic
on the injection site for several minutes.
b. For a pulpotomy, prepare and place the dental dam and clean the area to be treated with disinfec-
tant and a cotton swab. After the pulp chamber is exposed by the dentist, transfer a spoon exca-
vator to the dentist for removal of pulp tissue in the coronal chamber.To control hemorrhaging,
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transfer to the dentist a sterile cotton pellet moistened with formocresol for placement in the
pulp chamber.
6. Assist with extractions and impactions.
a. For a simple tooth extraction, prepare the patient for surgery and administer a topical anesthetic
and assist in the administration of a local anesthetic. Transfer the elevator and forceps to the
surgeon as he or she performs the extraction. Be ready to remove blood and debris and adjust
the light during the procedure.To assist with tissue retraction, place a pad of gauze in the empty
socket to stop bleeding.
b. In the case of impacted teeth, or complex extractions, first assist the surgeon with anesthesia.
During the operation, transfer instruments to the surgeon and use a special surgical suction tip
to prevent surgical complications. During suturing, place the sutures in the needle holder and
retract the cheeks.
7. Assist with partial and full dentures.
a. In fabricating a partial denture, help with the final impression, wax-denture try-in, and placement
of the denture.
b. In fabricating a full denture, help with the final impression and placement of a full denture.
8. Assist the dentist with occlusal equilibration/adjustment.
9. When assisting with an occlusal registration, have the patient open and close his or her mouth
several times and observe the patient’s normal pattern. Have the patient rinse to remove debris.
Then place the cold wax over the occlusal and incisal surfaces of the teeth. If the wax is long
enough, trim away extra length. Soften the wax and place it against the surfaces of the teeth. Have
the patient bite gently. After the wax hardens, remove it from the patient’s mouth.
10. Carefully observe the oral examination conducted by the dentist. As the dentist comments on the
patient’s dental conditions and health, note or chart the findings on specially designed forms for
the patient’s record.
11. The prophylaxis angle, or prophy angle, is an angled instrument that holds the rubber cup or brush
bristles used for oral prophylaxis. When using the prophy angle and handpiece, the operator alter-
nates between lighter and heavier pressure and applies strokes in a circular motion. Steady pressure
can cause excess heat, which can damage the tooth and cause pain for the patient. The foot pedal
should be released as soon as the prophy angle and handpiece is no longer touching the tooth;
otherwise, it can cause the polishing material to splatter.
12. Periodontal procedures can be either nonsurgical, such as scaling and polishing, or surgical, such
as a gingivectomy.
a. Assist with periodontal procedures by providing retraction of the patient’s lips, tongue, and
cheek and transferring instruments as needed.
b. A dry field is maintained with the high-velocity evacuator to remove excess oral fluids.
c. If periodontal dressing is needed, it is prepared and passed to the dentist.
d. Periodontal dressing removal is accomplished at the postoperative visit.
13. Apply dental sealants.
a. First clean and rinse the teeth.
b. Then isolate the teeth and make sure they are dry. Isolation is usually achieved with a dental dam
or cotton rolls.
c. Apply the etchant to the tooth enamel and remove with suction and rinse the remainder away.
d. Dry the enamel and apply a sealant with a syringe or brush. If necessary, cure the sealant.
e. Check coverage with a mouth mirror.
14. Assist with perioperative treatment and complications.
15. Assist with dental implants and bone grafts.
a. Dental implants may take place in one-stage or two-stage surgeries. Assist with anesthesia,
placement of template over the implants, and transfer the cleaned implant and instruments
to the doctor. Irrigation and evacuation of the surgical field is maintained throughout the
procedure.
b. During a bone graft, help to maintain ease of visibility, rinse the patient’s mouth, transfer instru-
ments as needed for shaping and contouring, and prepare sutures.
geon and provide tissue retraction during placement of the sutures.After the sutures are tied, cut
the sutures with suture scissors.
b. To assist in removing sutures, transfer the cotton pliers to the oral surgeon to lift away the suture
and expose the knot. Transfer suture scissors to surgeon to cut sutures. Retract tissues as neces-
sary. Keep track of the number of sutures removed and compare it to the dental record to make
sure they are all removed.
17. Assist in taking impressions.
a. When assisting with an impression, first prepare the basic tray setup.
b. As the dentist prepares and places the impression material in the tray, prepare materials for tak-
ing the bite registration: softening the wax in warm water and preparing it for placement in the
patient’s mouth.
c. Mix the other materials on a paper pad and put them on a quadrant tray for placement in the
patient’s mouth.
d. After these materials have set, remove them.
e. Disinfect the impressions.
IV. Working with Patients
A. Communicate in a way that conveys professionalism, care, and concern. Focus on office procedures,
policies, and patient care.Try to understand patients’ thoughts and feelings in order to help patients feel
calm and relaxed.
B. Strive to maximize the well-being and health of every patient. This goal can involve extra effort when
patients have special needs, such as physical or intellectual disabilities. Patients who have special needs
may require extra assistance.
C. The best way to prepare for, or prevent, a medical emergency is to be alert and gather as much infor-
mation as possible, including a thorough medical history. Monitor patients who are taking drugs (both
pharmaceutical and illicit drugs) more closely.
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C. Acidic materials coming into contact with pulpal tissues
D. Bacteria from saliva coming into contact with pulpal tissues
14. Which one of the following tests provides a definitive diagnosis of oral cancer?
A. Bleeding upon probing
B. Checking mucosal and gingival pallor
C. Running laboratory blood tests
D. Performing a biopsy
15. Which of the following may help prevent a patient from gagging during an alginate impression?
A. Storing the alginate in a humid environment
B. Using warm water to mix the alginate
C. Mixing the alginate slowly
D. Adding an accelerant to the alginate
17. Which of the following must be done first when preparing a tooth for provisional coverage?
A. Placement of gingival retraction cord
B. Preliminary impression
C. Placement of the post and core
D. Removal of tooth structure
18. When assisting during final impressions in a crown and bridge preparation, which elastomeric
impression material is applied first to the teeth?
A. Light-bodied
B. Regular-bodied
C. Heavy-bodied
D. Extra heavy-bodied
19. What is the operating zone for an assistant who is assisting a right-handed operator?
A. 12 o’clock to 2 o’clock
B. 2 o’clock to 4 o’clock
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C. 4 o’clock to 7 o’clock
D. 7 o’clock to 12 o’clock
20. Which part of an anesthetic syringe locks into the rubber stopper so that the stopper can be retracted
by pulling back on the piston rod?
A. Barrel
B. Thumb ring
C. Piston rod
D. Harpoon
22. When preparing a Tofflemire matrix band and retainer, the inner nut on the retainer is used to
A. tighten the spindle within the diagonal slot vise.
B. loosen the spindle within the diagonal slot vise.
C. adjust the size of the matrix band loop.
D. hold the wedge in place.
23. Using the clock concept, the zone located between 4 o’clock and 7 o’clock when working with a right-
handed operator is the
A. assistant’s zone.
B. operator’s zone.
C. static zone.
D. transfer zone.
24. When an instrument is held in the palm of the hand with all four fingers surrounding the instrument
and the thumb supporting the instrument, which grasp is being used?
A. Pen
B. Modified pen
C. Palm
D. Palm-thumb
25. When passing an instrument that will be used on tooth number 17, the working end should be in what position?
A. Upward toward the maxillary teeth
B. Downward toward the mandibular teeth
C. Facing to the right
D. Facing to the left
26. Which of the following medications could increase the patient’s blood pressure and heart rate?
A. Aspirin
B. Warfarin
C. Over-the-counter cold medication
D. Nitroglycerin
28. The drug of choice for dental and outpatient inflammatory pain is
A. aspirin.
B. morphine.
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C. acetaminophen.
D. ibuprofen.
30. Nitrous oxide/oxygen inhalation is indicated for which of the following conditions?
A. Adenoid obstruction
B. Dental anxiety
C. Nasal deformity
D. Bronchitis
32. Why would an oral surgeon administer diazepam (Valium) to a patient before extraction of a molar?
A. To reduce postoperative nausea
B. To relieve anxiety
C. To increase metabolism
D. To control muscle movement
I. Impressions
A. Prepare various materials for impressions.
1. To mix irreversible hydrocolloid (alginate), measure and place water and alginate powder into the
bowl. Mix with the spatula until smooth. After mixing, fill the impression tray. Alginate impressions
should be poured with model material within 1 hour of being taken to prevent distortion.
2. Reversible hydrocolloid is an impression material that changes physical states upon heating and cooling.
a. A stock water-cooled tray is selected to fit the patient’s mouth without impinging on soft tissues or
teeth.
b. To prevent sticking, plastic stops are placed in the tray.
c. Tubing is connected to the tray and the water outlet to drain.
d. Warm water is pumped through the tubing and tray to liquefy and then moved to a second storage
bath.
e. Light-bodied material is placed in a syringe, heavy-bodied material is placed in the tray, and the tray
is moved to the third tempering bath.
f. Light-bodied material is placed around the prepared tooth and the dentist seats the tray.
g. The water running through the tray and tubing is cooled to solidify the impression.
3. Elastomeric materials include polysulfide and silicone. To mix these impressions, dispense equal
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lengths of the base and catalyst onto the mixing pad and mix with spatula until the color is uniform.
Load material into impression tray and deliver to the dentist.
4. To prepare bitewing wax, place the cold wax over the occlusal and incisal surfaces of the teeth. If
the wax is long enough, trim away extra length. Soften the wax and place it against the surfaces of
the teeth. Have the patient bite gently. After the wax hardens, remove it from the patient’s mouth.
II. Restorative Materials
A. Prepare various materials for restorations.
1. Amalgam
a. To prepare amalgam, place the mercury and alloy capsule in an activator, if needed, to break the
membrane separating the two materials.
b. Then place the capsule in an amalgamator or triturator to mix the mercury and alloy.
c. After it emerges from the amalgamator, the amalgam is ready to be loaded into the amalgam
carrier, according to the dentist’s preference.
d. Store mercury and amalgam scraps according to local ordinances, or submerged in a covered,
unbreakable container filled with used X-ray fixer.
2. Form dental cement by mixing a powder and liquid, which causes a chemical reaction. Mix cements
on either a glass mixing slab or mixing paper with a spatula, following the manufacturer’s instruc-
tions.The assistant should then load the mixed cement into the prepared crown or bridge.
3. The majority of composites today come in individual cartridges used with a syringe. The assistant
assists with shade selection, loads the appropriate shade cartridge into the syringe, and passes it to
the dentist. The assistant then passes shaping and contouring instruments, clear matrices, and the
curing light if needed.
4. Bonding agents can be self-curing, light-cured, or dual-curing. Some are premixed in applicators,
whereas others require mixing together two liquids. Each system typically includes three basic pro-
cesses: etching, priming, and bonding. Follow the manufacturer’s instructions.Assist with mixing and
passing the components of the bonding system, keeping area clean and dry.
5. Glass ionomers are similar to some composites in their preparation and applications. They can be
supplied as a powder and liquid that must be mixed before application or they are supplied in
premixed application tubes or capsules. Follow the manufacturer’s instructions for mixing and
storage.
6. Intermediate restorative material (IRM) is available as premixed capsules that are triturated like
amalgam or as liquid and powders that must be mixed before application. These materials do not
last more than a year, but this is plenty of time for a provisional restoration.
7. Prepare varnishes, bases, and liners.
a. To prepare varnishes for use, open the bottle of varnish, dip the cotton pellet into the varnish, and
transfer it to the dentist. Recap immediately to prevent thickening of varnish.
b. For bases, mix the cement materials until the consistency of putty and roll into two balls. Use a
plastic filling instrument to pick up each ball and transfer it to the dentist.
c. For liners, dispense equal amounts of each paste onto opposite ends of a paper pad. Use a spatula
to mix the pastes together. Transfer the liner to the dentist. Gather mixed pastes together onto
end of spatula and pass to the dentist.
B. To prepare a provisional crown, prepare the liquid monomer and mix according to the manufacturer’s
directions. Load the resin into the prepared impression and transfer to the dentist.
III. Sedative and Palliative Materials
A. Periodontal surgical dressings can be formulated with or without zinc oxide eugenol. To mix, place
equal lengths of the two pastes on a wax paper pad and mix with a wooden tongue depressor until
uniform in color. When the paste loses its stickiness place it in a paper cup filled with room tempera-
ture water. Lubricate glove hands with water and form into strips and hand to the dentist.
B. Postextraction dressings can be periodontal dressings applied to the extraction sites to protect
the sutures and can be either zinc oxide eugenol or eugenol free. They are mixed like periodontal
dressings.
C. Sedative dressings are specifically formulated with zinc oxide eugenol, which has a sedative or pallia-
tive effect on the tissue.They are mixed the same way as other periodontal dressings.
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brushed onto the tooth surface. Some materials are light-cured with a special light wand, whereas
others must be continuously washed away and reapplied every 10 minutes during the procedure.
B. Dental assistants use different endodontic materials to assist in root canal therapy. The filling material,
called gutta-percha, is a rubber-like substance. Heat the filling material with a solvent before placing
into the canal space. Gutta-percha is used in combination with an endodontic sealer. Sealers are avail-
able in either paste or powder and liquid form, which should be mixed according to manufacturer’s
instructions and transferred to the dentist.
C. Apply etchants according to the manufacturer’s instructions using the applicator or syringe.
D. Apply sealants according to the manufacturer’s directions. Cure the sealant if necessary, according to
the manufacturer’s instructions.
35. Some materials give off heat when mixed.This is called a/an
A. chemical reaction.
B. exothermic reaction.
C. thermal conductivity.
D. thermal expansion.
C. silica.
D. quartz.
42. How will the clinician know that it is safe to remove the poured model from the impression tray?
A. The plaster/stone feels hard to the touch.
B. The plaster/stone is no longer glossy.
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C. The plaster/stone is cool to the touch.
D. The plaster/stone is warm to the touch.
43. Which of the following materials is most often used for veneers?
A. Gold alloys
B. Composites
C. Porcelain
D. Amalgams
E. Help patients understand the wide selection of oral hygiene products available and what will work best
for them.
1. Remind patients of the benefits of using floss and dental tape, both in caries prevention and gingival
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health.
2. Tell patients that oral irrigation is particularly helpful for them if they cannot or will not floss or if
they have oral appliances that make adequate flossing difficult.
3. Instruct patients on interdental aids, such as interproximal brushes and dental stimulators, used to
complement adequate brushing and flossing.
4. Explain to patients that mouth rinses are used to flush debris from the oral cavity, freshen the breath,
and deliver fluoride.
F. Assess the patient’s oral health regarding their ability to perform homecare procedures.
IV. Nutritional Education
A. Help patients understand how nutrition and lifestyle habits contribute to healthy teeth and gingiva.
Proper nutrition is one of the most important ways to prevent dental caries. When educating patients
about diet, consider several factors before giving recommendations: the patient’s age, geographic back-
ground, medical conditions, and social and financial situation.
B. Sugar increases the risk of tooth decay. Rather than trying to eliminate sugar completely, encourage
patients to decrease consumption of sugary foods and drinks. Patients can defend against the effects
of sugar by brushing their teeth right after eating sweet treats. Although complex carbohydrates are
converted to sugar in the body, they do not promote bacteria growth as quickly as simple carbohy-
drates. Encourage patients to stick to complex carbohydrates as much as possible, which are healthier
in general.
R ev iew Q u esti o n s
44. Which of the following will occur as a result of ingesting too much fluoride?
A. Anodontia
B. Caries
C. Mottled enamel
D. Decalcification
45. Before topical fluoride is applied to a patient’s teeth, the dental assistant should
A. recline the patient to a supine position.
B. have the patient rinse with mouthwash.
C. dry the teeth thoroughly.
D. use disclosing solution to look for plaque.
46. Toothbrushing alone has the ability to clean which of the following tooth surfaces?
A. Buccal
B. Occlusal pits and fissures
C. Lingual pits
D. Interproximal surfaces
47. Although sealants are most commonly placed on permanent molars, they may also be placed on decidu-
ous teeth that
A. have deep pits and fissures.
B. have high caries activity.
C. are ready to exfoliate.
D. have shallow pits and fissures.
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C. recording data.
D. educating patients.
49. Which of the following microorganisms must be present in order for caries formation to begin?
A. Staphylococci
B. Streptococcus mutans
C. Herpes zoster
D. Candida albicans
I. Medical Emergencies
A. The best way to prepare for, and hopefully prevent, a medical emergency is to be alert and gather as
much information as possible about the patient.
1. Patients who have AIDS should be questioned regarding their CD–4 helper T-cell count. If the count
is below 200, their immune system is too weakened to withstand the stresses of dental treatment.
2. Alcoholics frequently have advanced liver disease, compromising their blood clotting ability. The
dental team should be prepared to deal with excessive bleeding problems.
3. When obtaining a history from a patient, list drug allergies and repeat the information on each page
of the record.
4. Patients who have angina should be questioned about the frequency of their angina attacks, if they
are well controlled, and when the last one occurred. If patients are experiencing frequent uncon-
trolled attacks, they should be referred to their physician. All patients with angina should have their
nitroglycerin tablets with them and readily available during dental treatment.
5. Arthritis symptoms may worsen throughout the day, so patients who have arthritis may prefer
morning appointments. Be aware of the need for assistance getting in and out of the dental chair,
comfort level in the chair, and ability to open the mouth and assume other positions as requested.
6. When treating patients who have asthma, obtain information about triggers, frequency, and last
asthma attack. If the asthma is poorly controlled, or stress induced, physician consultation is recom-
mended. Asthma patients should always bring their inhalers with them to dental treatment and have
them readily available for use.
7. Depending on the type of blood dyscrasia, treatment modifications may be needed to prevent emer-
gencies. Patients with low white blood cell counts are at risk for infection and poor healing, so elective
treatment should be postponed until their white blood cell count improves. Patients with bleeding dis-
orders need to have their clotting times evaluated and a physician’s consult before any treatment that
could cause bleeding. Patients who are anemic are at risk for hypoxia, and supplemental oxygen may be
required
8. The patient who is undergoing cancer treatment should always have a physician consult before dental
treatment to avoid introducing infections due to their immunocompromised status. Cancer survivors
may have residual oral problems such as osteoradionecrosis or salivary dysfunction.The mandible is a
common site for cancer metastasis, so any oral problem should be have careful follow-up.
9. Patients with heart disorders may need special care, including avoiding stress, keeping them in a
semi-upright position, monitoring vital signs before and during treatment, and administering supple-
mental oxygen during treatment.
10. Patients who have diabetes may have gingival irritation, alveolar bone loss, acetone breath, and
delayed healing. Also, be sure to tell patients who have diabetes to eat normally before a dental ap-
pointment to prevent low blood sugar. Always have some sort of sugar source should a diabetic go
into insulin shock (whereby they have insufficient glucose in their system).
11. Patients with chronic obstructive pulmonary disease may need to have the dental chair positioned
more upright and have frequent drinks of water during treatment. Some patients’ breathing may worsen
throughout the day, so try to schedule morning appointments. Oxygen via cannula should be available,
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but dose delivered should never be over 2–3 L/min to avoid shutting down the hypoxic drive.
12. For a patient with epilepsy, ask if the patient is taking his or her medications, is eating regularly, well
rested, or under stress. Also, ask if he or she has an aura that indicates a seizure, so the dental team
can take appropriate measures.
13. Liver disease compromises clotting, so the patient should be carefully monitored for excess bleeding.
14. If a patient’s blood pressure reading is too high, reschedule the patient—or even have them trans-
ported immediately to the hospital.To prevent orthostatic hypotension, raise the patient in the den-
tal chair slowly and encourage them to remain reclined against the chair for a few minutes.
15. Patients with kidney or liver function problems may have problems with swelling, bleeding, or
proper drug metabolism and excretion. Care should be exercised in prescribing medications and
anesthesia administration to avoid toxicity.
16. Patients who have a compromised heart may need to take antibiotics prior to dental procedures
to prevent bacteria from entering their bloodstream. Ensure that patients take medication before
the appointment.
17. Patients with respiratory problems may need to be placed in a more upright position.A preprocedural
rinse is especially important to avoid aspiration of harmful oral microorganisms into the lungs.
18. If there is damage to the heart valves due to rheumatic fever or congenital heart disease, the patient
may need to receive prophylactic antibiotic premedication before dental treatment. A physician’s
consult is advised.
19. Patients with ulcers may experience internal bleeding and become severely anemic. Supplemental
oxygen may be indicated.
20. For patients with venereal disease, if oral lesions exist, care must be taken not to spread them to
other sites.
B. Understand how various classes and types of medications, patients may be taking, can affect bodily func-
tions and how these effects might influence dental care, carefully documenting both prescription drugs
and those purchased over the counter (OTC).
C. Be aware of the potential side effects, synergistic effects, and adverse effects of medications patients
are taking that may interfere with the administration and effectiveness of drugs used during dental care.
Careful monitoring is important. If a narcotic agent is given for sedation or pain relief, a narcotic antago-
nist (reverses the drug effect) should be available to prevent oversedation.
D. During a medical emergency, stay alert; quickly and correctly assess the situation.
1. The symptoms of an airway obstruction are usually immediate and obvious. Conscious patients who
are choking frequently make the universal distress signal. Unconscious patients may quickly experi-
ence cardiac arrest.
2. Cardiovascular and cerebrovascular problems
a. Symptoms of heart attacks vary among different people. Typically, the person experiences crush-
ing or shooting chest pain or pressure, numbness in the left arm, dizziness, fainting (syncope), and
heavy sweating.The person may also experience abdominal pain, back pain, and other non–chest-
oriented symptoms.
b. During a bout of angina, the patient experiences chest pains and may become dizzy or have
trouble breathing.They may become pale and fearful. It is important to administer nitroglycerin
sublingually immediately. If the patient does not respond after three doses, 5 minutes apart,
they are experiencing a heart attack; emergency medical services (EMS) should be activated
immediately.
c. Symptoms of a stroke are an unsteady gait, confusion, a sudden and intense headache, along with
vomiting, fainting and nausea, partial paralysis, vision disturbances, and a sudden loss of the ability
to speak clearly. With a stroke, paralysis is on one side only, so that is an important diagnostic tool.
3. Problems related to diabetes or epilepsy
a. If a diabetic patient is experiencing hyperglycemia, he or she may need to urinate excessively,
become groggy and confused, and experience nausea. If a patient is experiencing hypoglycemia, he
or she might become dizzy, have a pounding heartbeat, double vision, and fatigue, or may become
unconscious.
b. Patients with seizure disorders may experience an aura prior to a seizure.
4. Contact dermatitis is extremely rare, as are allergic reactions to local anesthetics. Patients may experi-
ence transient increase in heart rate due to the vasoconstrictor. Local anesthetic toxicity can occur if
too much local anesthetic is administered, but it occurs as seizures, then loss of consciousness.
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5. Respiratory problems
a. When a patient hyperventilates, he or she may feel faint, numb, or groggy.
b. Symptoms of an asthma attack range from mild wheezing to severe attacks.
6. Shock is a drastic drop in blood pressure that causes insufficient blood supply to the vital organs.
The patient’s blood pressure drops rapidly, the pulse becomes rapid, and collapse occurs quickly.
E. Respond appropriately to chairside emergencies.
1. Assist the dentist in the treatment of allergy attacks with antihistamines and epinephrine.
2. During a patient hemorrhage, apply local pressure and cold to diminish bleeding, place the patient
in a supine position, and if bleeding does not abate, contact EMS.
3. Cardiovascular and cerebrovascular problems
a. During a heart attack, if the patient is alert and awake, assist the dentist in the administration of
oxygen along with nitroglycerin pills and baby aspirin. An unconscious patient may have gone
into ventricular fibrillation and cardiac arrest, and requires cardiopulmonary resuscitation (CPR)
and defibrillation with an automated external defibrillator (AED).
b. Allow the patient to self-administer prescribed nitroglycerin.
c. For strokes, place the patient in a reclining position on the affected side, contact EMS, and administer
oxygen.
4. Emergencies related to metabolic and neurologic disease
a. Insulin should never be administered by anyone except by physician order, so the dental assistant
should activate EMS for emergency transport after being instructed by the dentist. The dental as-
sistant can offer orange juice or a sugared drink upon instructions from the dentist.
b. For seizures, remove everything from the patient’s mouth, including tools and devices. Do not
restrain the patient, but allow him or her to pass through the seizure episode. Protect the patient
by moving furniture, equipment, etc., away from him or her.
5. Respiratory problems
a. Assist patients who are having an asthma attack in using their inhaled bronchodilators.
b. Treat choking by sitting the patient up and having them attempt to cough or spit the object out. If
this is not successful, attempt the Heimlich maneuver. In unconscious patients, perform a finger-
sweep in the patient’s mouth and provide CPR as needed.
6. A patient in shock should be placed in a supine position. EMS should be activated immediately. Until
the arrival of EMS, monitor vital signs and administer oxygen.
7. With transient unconsciousness, reposition the patient to a supine position and administer oxygen.
F. Every dental office should have an emergency kit stocked with basic medical supplies, as well as drugs
that might be necessary in a medical emergency.
G. Emergency numbers should be posted next to every phone in the office, in an easy-to-locate spot.
II. Dental Emergencies
A. The most common dental emergency is syncope. Hypoglycemic episodes, angina, and asthma may be
brought on by dental anxiety.
B. During a phone call with a distressed patient, only give advice under the direction of the dentist, or get
the dentist on the phone.
50. Which of the following is a way to treat a patient having a hypoglycemic attack?
A. Allow the patient to use a bronchodilator.
B. Give the patient carbohydrates.
C. Perform CPR on the patient.
D. Remove everything from the patient’s mouth.
51. If a patient has a grand mal seizure while in the office, the staff should
A. stand back and let the seizure run its course.
B. place the patient in an upright and seated position.
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55. A patient who passes out immediately after dental treatment is most likely suffering from
A. an allergic reaction.
B. anesthetic overdose.
C. syncope.
D. hypoglycemia.
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B. Maintain sterility of disposable items and effectiveness of nitrous oxide and oxygen by proper care and
storage.
C. Maintain the cutting edge of the hand instruments by use of mechanical and manual methods.
III. Patient Management
A. Establish good communication for exchanging important information as well as building positive rela-
tionships with patients, coworkers, and supervisors.
B. After entering the reception area and identifying the patient by name, smile, greet the patient courte-
ously while making eye contact, introduce yourself, and politely ask him or her to follow you back to
the treatment area.When dismissing a patient, follow a series of steps that includes removing equipment
from around the patient, updating the patient’s record, and escorting the patient to the reception area.
C. Dental appointments are scheduled in units of time in the appointment book—each procedure should
be allotted enough units of time to enable its completion.
D. On a patient’s first visit to a dental practice, the patient is also entering into a financial arrangement
with the business.With the patient’s financial information in hand, treatment can be given or suggested.
Dentists charge fees for their treatment commensurate with the type of treatment provided. If advised
by the dentist, the dental assistant can provide information about treatment fees.
E. For complicated, more expensive procedures that might require financing, patients may also have to give
permission for the office to access their credit reports. This is an important document for dental offices
that offer financing to patients, essentially loaning their patients money at an agreed-upon interest rate.
F. Facilitate patient referrals under the dentist’s instructions.
G. Make sure you are trained to efficiently and effectively use the computers in the dental office.
IV. Legal Considerations for Dentistry
A. A patient record is both a medical and a legal collection of documents and treatment tools.
1. Legally, patients’ medical histories are protected health information. During the course of taking a medi-
cal history, or using one in the office, the information should always remain confidential and be released
only for purposes of treatment, payment, or oversight (governmental audits, accreditation, etc.).
2. A patient record includes examination progress, test results, diagnoses, treatments, and legal forms, such
as privacy and consent documents and registration forms.
3. Dental practices are required to have a written privacy policy that is in compliance with the Health
Insurance Portability and Accountability Act, or HIPAA. The law stipulates which kinds of informa-
tion are considered privileged medical information and lays out the conditions under which sharing
this information is allowed.
4. Many different types of patient data are kept in the dental office.
a. The dental history form is obtained from patients at the beginning of their treatment.
b. A clinical examination form includes detailed information from the clinical examination, including
charting, the patient’s chief complaint, results from evaluations, and comments from the dentist.
c. The medical history contains a record of the patient’s past and present medical conditions.
d. The consent form is a form given to new patients that obtain patient consent for dental exams
and treatment.
e. The privacy form is a signed acknowledgement that the patient received and understands the
HIPAA privacy policy.
f. Patient correspondence is any letters between the patient and the dental office.
g. Radiographs and photographs
h. Diagnostic or laboratory models
5. File items are retained not only as hard (paper) copies, but also as digital files accessible via computer.
6. Any letters between the patient and the dental office should be included in the patient record.
This includes phone calls, emails, photos, or any other communication that might be pertinent to a
patient’s dental treatment.
B. A dental practice is governed by a combination of federal, state, and local laws.
1. Risk management includes professional and office practices designed to reduce the risk of injury to
patients and employees—and therefore the risk of lawsuit. It starts with personal behavior and respon-
sibility, such as following professional codes and standards, documenting patient treatments and
consent, maintaining professional competence, and following the four Cs of malpractice prevention.
2. When a dentist explains a procedure to a patient and the patient signs an agreement indicating that
he or she understands the procedure, is aware of possible complications, and agrees that the pro-
cedure should be done, this is a written agreement between the dentist as the service provider and
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the patient as the recipient of the service. It is called informed consent.When a patient comes in and
allows the dentist to conduct an examination, this implies treatment is wanted. No written contract
is needed and this is implied consent.
3. As a dental assistant, you owe a duty of care to the dentist to make sure that properly signed and
dated consent forms are in the patient’s chart before the treatment or procedure is performed.
4. HIPAA ensures the privacy and confidentiality of patient healthcare information. HIPAA require-
ments apply to all direct and indirect healthcare providers.
5. Within a dental practice, the dentist is viewed as ultimately responsible for the work of all others in
the practice. It can be an important legal protection for you if you are ever accused of a tort. This
legal principle applies when the actions you take are within your scope of practice, so you should
always be on guard against acting outside your scope of practice.
6. The state dental practice act spells out requirements dental assistants, dentists, and dental hygienists
need to meet in order to obtain and maintain licenses or registration within that state. The act sets
up requirements for state board examinations and for continuing education. Each state’s act also
explains the conditions under which a license can be renewed, suspended, or revoked.
7. If a patient refuses an examination, treatment, or test, document the refusal in the chart. If possible,
ask the patient to sign a statement indicating that he or she is refusing treatment and keep that state-
ment in the chart.
8. All dental assistants must be thoroughly acquainted with the regulatory and professional bodies of the
Centers for Disease Control and Prevention and Occupational Safety and Health Administration. Offices
should have an inspection and enforcement mechanism in place to make sure they are compliant.
R ev iew Q u esti o n s
59. Which of the following is the next logical step after presentation of the patient’s treatment plan?
A. Treatment should start immediately without regard to financial arrangements.
B. Treatment should be delayed until all payments can be made.
C. The dentist or other dental team member discusses estimated fees and makes financial arrangements.
D. The dentist or other dental team member submits estimated fees to the insurance company.
60. The Health Insurance Portability and Accountability Act stipulates that protected health information can
be released to which of the following persons?
A. Patient’s spouse
B. Patient’s brother
C. Patient’s children
D. Patient only
61. A dentist who refuses to treat a patient in need of dental care, without giving adequate notice to the
patient, has committed which of the following?
A. Abandonment
B. A felony
C. Fraud
D. Malpractice
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A. 2. In the universal numbering system, the permanent teeth are numbered 1–32, beginning with the
maxillary right third molar (tooth number 1). The permanent maxillary right second molar is tooth
number 2.
2. A small, rounded extension of bone covered with soft tissue located posterior to the last maxillary molar is the
C. maxillary tuberosity. The maxillary tuberosity is located behind the last maxillary molar.
B. Horizontally raised folds of hard tissue behind the incisive papilla on the hard palate. The
palantine rugae are raised fold-like ridges of keratinized tissue behind the incisive papilla. They are as
distinctive as fingerprints.
A. small raised flap of soft tissue on the buccal mucosa opposite the maxillary second molar.
Stensen’s papilla, often marked with small red dot, is a small raised flap of soft tissue on the buccal mu-
cosa just opposite the maxillary first molar.
5. Which of the following nerves provides sensory innervation for the teeth and mouth?
C. Trigeminal. In addition to the teeth and mouth, the trigeminal nerve also provides sensory innervation
for the scalp and face.
6. Which of the following major salivary glands is located on the side of the face, behind the ramus, below
and in front of the ear?
D. prevent saliva leakage. Inverting the dam creates a seal, which helps to prevent the leakage of saliva.
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