Ricoh M158 SP4510DN Gim-P1c

Error Codes List page 1

Code: SC101
Description:
Exposure Lamp Error
Causes:
The scanner has scanned the white plate, but cannot detect the certain white level.
• Defective exposure lamp • Defective exposure lamp stabilizer • Defective power
source harness • Defective signal harness • High-voltage cable leak • Defective
darkness starting characteristic
Remedy:
Turn the main power OFF and then ON.
Code: SC120
Description:
Scanner home position error 1
Causes:
The scanner home position sensor does not detect the scanner leaving the home
position. • Defective scanner home position sensor • Defective scanner home
position sensor harness • Defective scanner motor driver • Defective scanner motor
Remedy:
Turn the main power OFF and then ON.
Code: SC121
Description:
Scanner home position error 2
Causes:
The scanner home position sensor does not detect the scanner coming back to the
home position. • Defective scanner home position sensor • Defective scanner home
position sensor harness • Defective scanner motor driver • Defective scanner motor
Remedy:
Turn the main power OFF and then ON.
Code: SC141
Description:
Black level correction error
Causes:
The automatic adjustment has failed to correct the black level to the permissible
range. • Defective SBU board • Defective harness
Remedy:
Turn the main power OFF and then ON.
Code: SC142
Description:
White level correction error
Causes:
The automatic adjustment has failed to correct the white level to the permissible
range. • Defective scanner drive • Defective optical section • Defective SBU board
• Defective harness
Remedy:
Turn the main power OFF and then ON.
Code: SC144
Description:
SBU Communication Error
Causes:
Cannot correctly establish communication with the SBU. • Defective harness •
Defective destination device (e.g., BICU, etc) • Defective SBU
Remedy:
Reboot the machine.
Code: SC161-01
Description:
IPU error (LSYNC error)
Causes:
When turning the power on or when recovering from energy saving mode, the machine
performs a BICU self-diagnostic test. If it detects an error, it reports an IPU
(LSUNC) error. • Defective IPU or BICU (or bad connection between the ASIC and the
LEO, LSYNC Abnormal, etc) • Faulty cable connection between the SBU and IPU (or
BICU).
Remedy:
• Check the connection between SBU and IPU (BICU) • Replace the IPU (BICU)
Code: SC161-02
Description:
IPU error (RI response error)
Causes:
Detecting an error on access to the RI. Defective IPU (BICU, ICTL) or RI abnormal
performance, etc
Remedy:
Replace the IPU (BICU)
Code: SC165
Description:
Unauthorized copy protection failed
Causes:
• The machine detects that the optional ICIB is not installed or is faulty even if
"Unauthorized Copy Protection" in User Tools is enabled. • When the machine is
switched on or recovers from the evergy saver mode, it detects that the installed
optional ICIB is faulty. • ICIB nlot attached correctly • Defective ICIB
Remedy:
• Connect the ICIB correctly • Replace the ICIB
Code: SC195
Description:
Machine serial number error
Causes:
Comparison of the product identification code in the machine serial number (11
digits). The product identification code in the machine serial number (11 digits)
does not match.
Remedy:
Re-enter the machine serial number.
Code: SC230-00
Description:
FGATE*1 : Does not turn ON. (*1)FGATE: Signals used between the controller and the
engine in order to send the information about the sub scan length of the page to be
printed.
Causes:
GPIO*2 has not been asserted, although the specified time (200 ms) elapsed after
setting JOB to be started and reaching the FGAT assert time. Control Board
(*2)GPIO: A type of input/output terminal
Remedy:
Turn the main power OFF and then ON.
Code: SC231-00
Description:
FGATE*1: Does not turn OFF. (*1)FGATE: Signals used between the controller and the
engine in order to send the information about the sub scan length of the page to be
printed.
Causes:
GPIO*2 has not been negated, although the specified time (200 ms) elapsed after
detecting GPIO*assert and then reaching the expected FGATE negate time. * This is
an I/O pin. Such I/O pins can be used for a variety of applications, depending on
the setting. (*2)GPIO: A type of input/output terminal
Remedy:
• Control Board • Engine Board
Code: SC270-00
Description:
Write ASIC communication error
Causes:
• When the Engine Board could not read the Unique ID of the Writing ASIC properly
when starting this machine. • When an Error bit occurred in the communication
between the Engine Board and the Writing ASIC. The unique ID of the write ASIC was
not read normally.
Remedy:
• Turn the main power OFF and then ON. • Engine Board
Code: SC277-00
Description:
LEDA communication error
Causes:
The head type data was read three times in succession. • Defective ASIC • Defective
LEDA
Remedy:
• Turn the main power OFF and then ON. • Replace the LED head
Code: SC277-10
Description:
LEDA communication error
Causes:
The head type data was read three times in succession. • LEDA power source error
Remedy:
• Turn the main power OFF and then ON. • Replace the LED head

Code: SC302
Description:
High voltage output error: Charge unit /Development unit
Causes:
This SC is issued if the BICU detects a short in the power pack 10 times
consecutively. Open circuit (+) / Short circuit (-)
Remedy:
• Turn the main power OFF and then ON. • Replace the controller board. • Check the
connector connection.
Code: SC332-00
Description:
Toner supply feed lock Toner supply coil drive mechanism error
Causes:
Under the condition that the Toner Cartridge has not reached the end, an error that
no toner is supplied has been detected over n times in succession. n: The value was
specified at SP2-931-005. • Disconnected or broken Solenoid: Upper cover. (Failed
to open the toner supply shutter) • Disconnection of Toner Supply Clutch •
Defective PCDU. (Toner leak) • Toner clogging
Remedy:
• Check the connector connection or check for a broken wire. • Replace the
Solenoid: Upper Cover • Replace the PCDU • Replace the Toner Cartridge.
Code: SC364-00
Description:
Toner End Sensor output count error
Causes:
Under the condition that the toner cartridge has not reached the end, an error that
no toner is supplied has been detected over n times in succession. (where n is to
be configured using SP2-931-003) • Bad connector contact or connector
disconnected/wire broken • Failed TE sensor
Remedy:
• Turn the main power of the printer OFF and then ON • Check the connector
connection or check for broken wire. • Replace the LED Head. • Replace the TE
sensor (using the same troubleshooting procedure as for the LED).
Code: SC440-00
Description:
High voltage output error: Transfer unit
Causes:
This SC is issued if the BICU detects a short in the power pack 10 times
consecutively. Open circuit (+) / Short circuit (-)
Remedy:
• Turn the main power OFF and then ON. • Replace the controller board. • Check the
connector connection.
Code: SC498-00
Description:
Temperature/humidity Sensor error
Causes:
• Temperature sensor output error: Out of range between 0.76 V and 2.90 V •
Humidity sensor output error: 2.4 V or more • Unmounted sensor (Disconnected
connector or broken wire) • Failed sensor
Remedy:
• Turn the main power OFF and then ON. • Check that the connector is set. • Set the
sensor. • Replace the sensor. • Replace the connector.
Code: SC508-00
Description:
By-pass bottom plate operation error
Causes:
The signal from the by-pass bottom plate position sensor has not changed (the
signal has not changed from ON to OFF or vice versa) for 4 seconds or more after
the start of reverse Paper Feed Unit rotation, If the error is detected three times
in succession, the SC number is displayed on the operation panel. • By-pass bottom
plate sensor connector disconnected or other error • By-pass bottom plate sensor
feeler stuck or other error
Remedy:
• Turn the main power OFF and then ON. • Check and replace the by-pass bottom plate
sensor connector connection. • Replace the by-pass bottom plate sensor feeler. •
Replace the Paper Feed Motor. • Replace the harness. • Replace the BICU.

Code: SC520-00
Description:
Main motor error
Causes:
When the main motor is driven, the lock (state of rotation) signal is checked every
100 milliseconds. If the machine detects the lock signal in the High status 20
times in succession, it reports this error. • The main motor incurs too much load
from a defective unit. • The main motor is defective.
Remedy:
Replace the defective unit or the motor
Code: SC530-00
Description:
Fusing fan error
Causes:
The fan motor lock (rotating state) signal is sampled at 100 ms intervals and the
machine fails to receive the lock signal 50 times in succession. • Failed fan motor
• Disconnected connector
Remedy:
• Replace the fan motor. • Check the connector. • Replace the harness. • Replace
the IOB.
Code: SC531-00
Description:
Development Cooling fan error
Causes:
The fan motor lock (rotating state) signal is sampled at 100 ms intervals and the
machine fails to receive the lock signal 50 times in succession. • Failed fan motor
• Disconnected connector
Remedy:
• Replace the fan motor. • Check the connector. • Replace the harness. • Replace
the IOB.

Code: SC532-00
Description:
PSU Cooling fan error
Causes:
The fan motor lock (rotating state) signal is sampled at 100 ms intervals and the
machine fails to receive the lock signal 50 times in succession. • Failed fan motor
• Disconnected connector
Remedy:
• Replace the fan motor. • Check the connector. • Replace the harness. • Replace
the IOB.
Code: SC541-00
Description:
Broken fusing (Center) thermistor wire
Causes:
The condition whereby the temperature is -20 deg C or less for 5 seconds has been
detected 10 times or more. • Broken thermistor wire • Bad connector contact
Remedy:
• Clear the SP: fusing SC. • Check the connector connection. • Replace the fusing
(Center) thermistor.
Code: SC542-01
Description:
Fusing lamp (Center) thermistor not reloaded 1
Causes:
The heater thermistor has increased by less than 2.0 degrees in 1.5 seconds 5 times
in a row. • Deformed or floating thermistor • Input voltage out of range
Remedy:
• Clear the SP: fusing SC. • Replace the thermistor.

Code: SC542-02
Description:
Fusing lamp (Center) thermistor not reloaded 2
Causes:
The heater (Center) thermistor does not reach the reload temperature 50 seconds
after the start of motor rotation. • Fusing lamp disconnected • The overtemperature
prevention mechanism started working
Remedy:
• Clear the SP: fusing SC. • Replace the thermistor.
Code: SC543-00
Description:
Fusing (Center) thermopile high-temperature detected (software)
Causes:
The temperature is detected to stay at 245 deg C or higher for one second. •
Shorted triac • Failed Engine Board
Remedy:
• Clear the SP: fusing SC. • Replace the PSU. • Replace the Engine Board.
Code: SC544-00
Description:
Fusing (Center) thermopile high-temperature detected (hardware)
Causes:
The hardware high-temperature error sensor flag is detected. • Damaged triac
(shorted) • Failed engine control board • Failed fusing thermopile • Failed fusing
thermistor • Abnormal fusing control software behavior • The PWM signal is
continuously supplied from the IH inverter (due to a software or temperature sensor
error).
Remedy:
• Clear the SP: fusing SC. • Replace the PSU. • Replace the Engine Board. • Replace
the fusing thermopile. • Replace the Fusing Unit.
Code: SC545-00
Description:
Fusing (Center) lamp stays ON
Causes:
The thermistor (center) has not detected the target temperature, even after the
fusing lamp stays ON for more than 30 seconds after reloading. • Deformed or
floating thermistor • Broken fusing lamp wire • The overtemperature prevention
mechanism started working
Remedy:
• Clear the SP: fusing SC. • Replace the fusing thermistor. • Replace the fusing
(Center) lamp.
Code: SC547-01
Description:
Zero-crossing error (adhered relay contact)
Causes:
When the fusing relay is in an OFF state, a "zero-crossing interrupt request"
occurs in 50 ms. Damaged fusing relay (adhered contact)
Remedy:
• Turn the main power OFF and then ON. • Replace the harness. • Replace the PC
board. • Replace the PSU.
Code: SC547-02
Description:
Zero-crossing error (bad relay contact)
Causes:
If a "zero-crossing interrupt request" does not occur when the fusing relay is in
an ON state, an error results. - Damaged fusing relay (open contact) - Failed
fusing relay drive circuit - PSU fuse (24VS) blown
Remedy:
• Turn the main power OFF and then ON. • Replace the harness. • Replace the Engine
Board. • Replace the PSU. • Replace the fuse.

Code: SC547-03
Description:
Zero-crossing error (low frequency error)
Causes:
The number of zero-crossing interrupts does not reach a certain value in 500 ms.
The frequency of the commercial power supply is unstable.
Remedy:
• Turn the main power OFF and then ON. • Check the commercial power supply. •
Replace the harness. • Replace the Engine Board. • Replace the PSU.
Code: SC551-00
Description:
Broken fusing (End) thermistor wire
Causes:
At least ten times, the temperature is detected to stay at -20 deg C or less for 5
seconds. • Broken thermistor wire • Bad connector contact
Remedy:
• Clear the SP: fusing SC. • Check the connector connection. • Replace the fusing
(End) thermistor.
Code: SC553-01
Description:
Fusing (End) thermistor high-temperature detected (software)
Causes:
In a condition of 235 degrees C or higher temperature, the temperature has
increased more than 10 degrees C per 1 second, the heater has continuously reached
100% (maximum) duty, and the center thermistor has detected the failure to reach
the target temperature by 11 degrees C. • Shorted triac • Failed Engine Board
Remedy:
• Clear the SP: fusing SC. • Replace the PSU. • Replace the Engine Board.
Code: SC553-02
Description:
Fusing (End) thermistor high-temperature detected (software)
Causes:
The temperature is detected to stay at 245 deg C or higher for one second. •
Shorted triac • Failed Engine Board
Remedy:
• Clear the SP: fusing SC. • Replace the PSU. • Replace the Engine Board.
Code: SC554-00
Description:
Fusing (End) thermistor high-temperature detected (hardware)
Causes:
The hardware high-temperature error sensor flag is detected. • Damaged triac
(shorted) • Failed engine control board • Failed fusing thermopile • Failed fusing
thermistor • Abnormal fusing control software behavior • The PWM signal is
continuously supplied from the IH inverter (due to a software or temperature sensor
error).
Remedy:
• Clear the SP: fusing SC. • Replace the PSU. • Replace the Engine Board. • Replace
the fusing thermopile. • Replace the Fusing Unit.
Code: SC557-00
Description:
Zero-crossing frequency exceeded
Causes:
The number of zero-crossing interrupts exceeds a certain value in 500 ms. The
frequency of the commercial power supply line is unstable or noise occurs.
Remedy:
None

Code: SC559-00
Description:
Fusing jam detected 3 times in succession
Causes:
Fusing jam is detected three times in succession. Paper is wrapped around the
fusing roller.
Remedy:
Clear the SP: fusing SC.
Code: SC632-00
Description:
Counter device error 1
Causes:
After 3 attempts to send a data frame to the optional counter device via the serial
communication line, no ACK signal was received within 100 ms. Serial line between
the optional counter device, the relay board and copier control board is
disconnected or damaged.
Remedy:
• Turn the main power off/on. • Check the serial communication line.
Code: SC633-00
Description:
Counter device error 2
Causes:
After communication was established, the controller received the brake signal from
the accounting device. Serial line between the optional counter device, the relay
board and copier control board is disconnected or damaged.
Remedy:
• Turn the main power off/on. • Check the serial communication line.
Code: SC634-00
Description:
Counter device error 3
Causes:
A backup RAM error was returned by the counter device. Counter device control board
or the backup battery of counter device is defective
Remedy:
• Replace the counter device control board. • Replace the backup battery.
Code: SC635-00
Description:
Counter device error 4
Causes:
A backup battery error was returned by the counter device. Counter device control
board or the backup battery of counter device is defective
Remedy:
• Replace the counter device control board. • Replace the backup battery.
Code: SC636-01
Description:
IC Card Error (Expanded authentication module error)
Causes:
Issued when expanded authentication management is set to "ON" but either of the
following occur. • There is no expanded authentication module in the machine. • The
SD card or the file of the expanded authentication module is broken. • There is no
DESS module in the machine. • There is no DESS module in the machine (models on
which the function is optional). • There is no expanded authentication module in
the machine. • The SD card or the file of the expanded authentication module is
broken.
Remedy:
• Set a working SD card/expanded authentication module file. • Install the DESS
module. • In the SSP mode set SP5-401-160 to 0. • In the SSP mode, set SP5-401-161
to 0. • Replace the NVRAM.

Code: SC636-02
Description:
IC Card Error (Version error)
Causes:
The version of the expanded authentication module is not correct. Incorrect module
version
Remedy:
Install the correct file of the expanded authentication module.
Code: SC636-11
Description:
IC Card Error (OSM user code file error)
Causes:
• The correct "usercode" file could not be found in the root folder of the SD card.
• The "usercode" file on the SD card could not be read. • The "usercode" file does
not exist on the SD card. • The "usercode" file on the SD card is an invalid file.
• Data in the "usercode" file on the SD card is invalid. • "usercode" file was not
moved when moving the application to another SD card
Remedy:
Use the user code configuration tool for OSM users (Idissuer.exe) to create the
"usercode" and store it in the root folder of the SD card containing the IC card
module (eccm.mod).
Code: SC637-01
Description:
Tracking Information Notification Error (Tracking application error)
Causes:
Tracking information was lost. • Tracking SDK application error • Internal
notification error
Remedy:
Turn the main power off/on.
Code: SC637-02
Description:
Tracking Information Notification Error (Management server error)
Causes:
Tracking information was lost. Communication with tracking management server
failed. • Network error • tracking management server error • Tracking SDK
application error
Remedy:
Turn the main power off/on.
Code: SC650-01
Description:
Remote Service Modem Communication Error (Dialup authentication failure)
Causes:
• An error related to communication (dialup connection, modem board etc.) using the
RC Gate Type M was detected or an error that prevents RC Gate operation was
detected at power on. • Displayed only when an error is detected while RC Gate is
operating. • SC is not issued if an error occurs during RC Gate installation
(because it can be referenced using SP). Dialup authentication failure
Remedy:
Check the following SPs. • SP5-816-156 • SP5-816-157
Code: SC650-04
Description:
Remote Service Modem Communication Error (dialup failing because of incorrect modem
configuration)
Causes:
• An error related to communication (dialup connection, modem board etc.) using the
RC Gate Type M was detected or an error that prevents RC Gate operation was
detected at power on. • Displayed only when an error is detected while RC Gate is
operating. • SC is not issued if an error occurs during RC Gate installation
(because it can be referenced using SP). Dialup failing because of incorrect modem
configuration
Remedy:
Check if the setting of SP5-816-160 is correct. If it is correct, then there is a
software bug.

Code: SC650-05
Description:
Remote Service Modem Communication Error (insufficient current or connection fault)
Causes:
• An error related to communication (dialup connection, modem board etc.) using the
RC Gate Type M was detected or an error that prevents RC Gate operation was
detected at power on. • Displayed only when an error is detected while RC Gate is
operating. • SC is not issued if an error occurs during RC Gate installation
(because it can be referenced using SP). Insufficient current or connection fault
Remedy:
The line is not supported and nothing can be done.
Code: SC650-13
Description:
Remote Service Modem Communication Error (RC Gate Type Mwas installed but modem is
not present (detected during operation))
Causes:
• An error related to communication (dialup connection, modem board etc.) using the
RC Gate Type M was detected or an error that prevents RC Gate operation was
detected at power on. • Displayed only when an error is detected while RC Gate is
operating. • SC is not issued if an error occurs during RC Gate installation
(because it can be referenced using SP). RC Gate Type M was installed but modem is
not present (detected during operation)
Remedy:
• If a modem board is not installed, install it. • Check again if the modem driver
configurations (SP5-816-160, SP5-816-165 to 171, SP5-816-165 to 171) are correct. •
If the problem is not solved, replace the modem.
Code: SC650-14
Description:
Remote Service Modem Communication Error (RC Gate Type N was installed but modem is
present or wired/wireless LAN is not working correctly)
Causes:
• An error related to communication (dialup connection, modem board etc.) using the
RC Gate was detected or an error that prevents RC Gate operation was detected at
power on. • Displayed only when an error is detected while RC Gate is operating. •
SC is not issued if an error occurs during RC Gate installation (because it can be
referenced using SP). RC Gate Type N was installed but modem is present or
wired/wireless LAN is not working correctly
Remedy:
• If a modem board is attached, remove it. • Check if wired/wireless LAN works.
Code: SC651-01
Description:
Illegal Remote Service Dial-up (Chat program parameter error)
Causes:
An unexpected error occurred when RC Gate Type M dialed up the NRS Center. Software
bug
Remedy:
Logging only.
Code: SC651-02
Description:
Illegal Remote Service Dial-up (Chat program execution error)
Causes:
An unexpected error occurred when RC Gate dialed up the NRS Center. Software bug
Remedy:
Logging only.
Code: SC652-00
Description:
Remote service ID2 mismatching
Causes:
There was an authentication mismatch between ID2 for @Remote, the controller board,
and NVRAM. • Used controller board installed • Used NVRAM installed (such action is
not allowed.)
Remedy:
• If this occurs during RC Gate installation: Check the validity of the certificate
and the NVRAM, check the machine serial number, write the common certificate, and
then begin installation again. • If this occurs after RC Gate installation: Clear
the RC Gate install status, check the validity of the certificate and the NVRAM,
check the machine serial number, write the common certificate, and then begin
installation again.

Code: SC653-00
Description:
Incorrect remote service ID2
Causes:
ID2 stored in the NVRAM has either of the following problems. • Number of
characters is not 17. • Includes a character that cannot be printed. • All spaces •
NULL
Remedy:
Replace the NVRAM. Clear the RC Gate install ationstatus, write the common
certificate, and then begin installation again.
Code: SC669
Description:
EEPROM communication error
Causes:
An error is notified during EEPROM669 - 1 ID error during EEPROM OPEN 669 - 2
Channel error during EEPROM OPEN 669 - 3 Device error during EEPROM OPEN 669 - 4
Communication interrupted error during EEPROM OPEN 669 - 5 Communication timeout
error 669 - 6 Not operating error during EEPROM OPEN 669 - 7 Buffer full during
EEPROM OPEN 669 - 8 No error code during EEPROM OPEN 669 - 9 ID error 669 - 10 No
error code during EEPROM Close 669 - 11 ID error during EEPROM data write 669 - 12
Channel error during EEPROM data write 669 - 13 Device error during EEPROM data
write 669 - 14 Communication interrupted error during EEPROM data write 669 - 15
Communication timeout error 669 - 16 Not operating error during EEPROM data write
669 - 17 Buffer full during EEPROM data write 669 - 18 No error code during EEPROM
data write 669 - 19 ID error during EEPROM data read 669 - 20 Channel error EEPROM
data read 669 - 21 Device error during EEPROM data read 669 - 22 Communication
interrupted error during EEPROM data read 669 - 23 Communication timeout error 669
- 24 Not operating error during EEPROM data read 669 - 25 Buffer full during EEPROM
data read 669 - 26 No error code during EEPROM data read • Electromagnetic noise •
EEPROM error
Remedy:
• Turn the main power OFF and then ON. • Replace the BICU
Code: SC669-36
Description:
EEPROM communication error
Causes:
The EEPROM data has been transferred to the SRAM twice in succession, but the two
sets of transferred data do not match. 669 - 36 EEPROM SRAM OPEN: Verified error •
Electromagnetic noise • EEPROM error
Remedy:
• Turn the main power OFF and then ON.
Code: SC670-00
Description:
Engine start up error
Causes:
• Case 1 • /ENGRDY signal was not asserted when the machine was turned on or
returned from energy saver mode. • /IPURDY signal was not asserted when the machine
was turned on or returned from energy saver mode. • The EC response from the engine
was not received within the specified time after turning on the power. • The PC
response from the engine was not received within the specified time after turning
on the power. • The SC response from the engine was not received within the
specified time after turning on the power (MFP models only). • Writing to Rapi
driver failed (the other party not found through PCI). • Case 2 • Unexpected down
status was detected after /ENGRDY assertion. • Case 1 • Engine board does not start
up. • Case 2 • Engine board reset unexpectedly.
Remedy:
Check the connection between the engine board and the controller board. • If this
problem always occurs, replace the engine board. If the problem persists, consider
replacing the controller board or other boards between them. • If this problem
occasionally occurs, multiple causes are to be considered, such as the software,
engine board, controller board, and PSU.
Code: SC672-10
Description:
Controller start up error
Causes:
The controller and control panel failed to establish communication when the power
was turned on. • Controller stalled • Board installed incorrectly • Controller
board defective • Operation panel connector is loose, broken, or defective •
Controller's late response
Remedy:
• Turn the main power off/on. • Check the connection of the controller board. •
Replace the controller board. • Check the control panel harness.
Code: SC672-11
Description:
Controller start up error
Causes:
After the machine was powered on, communication between the controller and the
operation panel was not established, or data transmission failed after a normal
startup. • Controller stalled • Board installed incorrectly • Controller board
defective • Operation panel connector is loose, broken, or defective • Controller's
late response
Remedy:
• Turn the main power off/on. • Check the connection of the controller board. •
Replace the controller board. • Check the control panel harness.

Code: SC672-12
Description:
Controller start up error
Causes:
Communication with controller was interrupted after a normal startup. • Controller
stalled • Board installed incorrectly • Controller board defective • Operation
panel connector is loose, broken, or defective • Controller's late response
Remedy:
• Turn the main power off/on. • Check the connection of the controller board. •
Replace the controller board. • Check the control panel harness.
Code: SC672-13
Description:
Controller start up error
Causes:
The operation panel detected that the controller is down. • Controller stalled •
Board installed incorrectly • Controller board defective • Operation panel
connector is loose, broken, or defective • Controller's late response
Remedy:
• Turn the main power off/on. • Check the connection of the controller board. •
Replace the controller board. • Check the control panel harness.
Code: SC672-99
Description:
Controller start up error
Causes:
The operation panel software ended abnormally. • Controller stalled • Board
installed incorrectly • Controller board defective • Operation panel connector is
loose, broken, or defective • Controller's late response
Remedy:
• Turn the main power off/on. • Check the connection of the controller board. •
Replace the controller board. • Check the control panel harness.
Code: SC681
Description:
Device ID is not identified (toner cartridge)
Causes:
An error is notified during the ID identification after three retries. 681 - 1
Device ID error (Incorrect ID) 681 - 6 Channel error 681 - 11 Device ID error (No
ID chip) 681 - 16 Communication Error 681 - 21 Communication timeout 681 - 26 The
device has stopped its operation 681 - 31 The requested buffer is full 681 - 36
EEPROM SRAM OPEN: Verification error
Remedy:
• Turn the main power OFF and then ON. • Replace the toner cartridge (ID chip)
Code: SC682
Description:
Device ID is not identified (PCDU)
Causes:
An error is notified during the ID identification after three retries. 682 - 1
Device ID error (Incorrect ID) 682 - 6 Channel error 682 - 11 Device ID error (No
ID chip) 682 - 16 Communication Error 682 - 21 Communication timeout 682 - 26 The
device has stopped its operation 682 - 31 The requested buffer is full 682 - 36
EEPROM SRAM OPEN: Verification error
Remedy:
• Turn the main power OFF and then ON. • Replace the PCDU (ID chip)
Code: SC687-00
Description:
RAPI-PER receipt failure
Causes:
Even though 120 seconds have elapsed after RAPI-PES (request for image transfer) is
issued, a RAPI-PER receipt is not received from the controller board. • Defective
controller board • Noise
Remedy:
• Turn the main power OFF and then ON. • Replace the controller board.

Code: SC688-00
Description:
PRREQ signal not asserted
Causes:
The print request signal (PRREQ) signal is not asserted within the prescribed time
after paper reaches the registration stand-by position, • Noise • Engine Board
error
Remedy:
• Turn the main power OFF and then ON. • Replace the Engine Board.
Code: SC790-00
Description:
Maximum number of banks (paper tray units) exceeded
Causes:
When the power is turned ON, the number of mounted paper tray units is detected and
the number exceeds three. The number of mounted paper tray units exceeds the
specifications.
Remedy:
Reduce the number of mounted paper tray units according to the specifications.
Code: SC816-00
Description:
Energy save I/O subsystem error
Causes:
Remedy:
• Turn the main power off/on.
• Replace the controller board.
Code: SC816-01
Description:
Subsystem error
Causes:
Remedy:
• Turn the main power off/on.
• Replace the controller board.
Code: SC816-02
Description:
Sysarch (LPUX_GET_PORT_INFO) error
Causes:
Remedy:
• Turn the main power off/on.
• Replace the controller board.
Code: SC816-03
Description:
Transition to STR was denied.
Causes:
Remedy:
• Turn the main power off/on.
• Replace the controller board.

Code: SC816-04
Description:
Interrupt in kernel communication driver
Causes:
Remedy:
• Turn the main power off/on.
• Replace the controller board.
Code: SC816-05
Description:
Preparation for transition to STR failed.
Causes:
Remedy:
• Turn the main power off/on.
• Replace the controller board.
Code: SC816-06
Description:
Preparation for transition to STR failed.
Causes:
Remedy:
• Turn the main power off/on.
• Replace the controller board.
Code: SC816-07
Description:
Sysarch (LPUX_GET_PORT_INFO) error
Causes:
Remedy:
• Turn the main power off/on.
• Replace the controller board.
Code: SC816-08
Description:
Sysarch (LPUX_ENGINE_TIMERCTRL) error
Causes:
Remedy:
• Turn the main power off/on.
• Replace the controller board.
Code: SC816-09
Description:
Sysarch (LPUX_RETURN_FACTOR_STR) error
Causes:
Remedy:
• Turn the main power off/on.
• Replace the controller board.
Code: SC816-10
Description:
Sysarch (LPUX_GET_PORT_INFO) error
Causes:
Remedy:
• Turn the main power off/on.
• Replace the controller board.
Code: SC816-11
Description:
Sysarch (LPUX_GET_PORT_INFO) error
Causes:
Remedy:
• Turn the main power off/on.
• Replace the controller board.
Code: SC816-12
Description:
Sysarch (LPUX_GET_PORT_INFO) error
Causes:
Remedy:
• Turn the main power off/on.
• Replace the controller board.
Code: SC816-13
Description:
open() error
Causes:
Remedy:
• Turn the main power off/on.
• Replace the controller board.
Code: SC816-14
Description:
Memory address error
Causes:
Remedy:
• Turn the main power off/on.
• Replace the controller board.
Code: SC816-15
Description:
open() error
Causes:
Remedy:
• Turn the main power off/on.
• Replace the controller board.

Code: SC816-16
Description:
open() error
Causes:
Remedy:
• Turn the main power off/on.
• Replace the controller board.
Code: SC816-17
Description:
open() error
Causes:
Remedy:
• Turn the main power off/on.
• Replace the controller board.
Code: SC816-18
Description:
open() error
Causes:
Remedy:
• Turn the main power off/on.
• Replace the controller board.
Code: SC816-19
Description:
Double open() error
Causes:
Remedy:
• Turn the main power off/on.
• Replace the controller board.
Code: SC816-20
Description:
open() error
Causes:
Remedy:
• Turn the main power off/on.
• Replace the controller board.
Code: SC816-22
Description:
Parameter error
Causes:
Remedy:
• Turn the main power off/on.
• Replace the controller board.

Code: SC816-23
Description:
read() error
Causes:
Remedy:
• Turn the main power off/on.
• Replace the controller board.
Code: SC816-24
Description:
read() error
Causes:
Remedy:
• Turn the main power off/on.
• Replace the controller board.
Code: SC816-25
Description:
read() error
Causes:
Remedy:
• Turn the main power off/on.
• Replace the controller board.
Code: SC816-26
Description:
write() communication retry error
Causes:
Remedy:
• Turn the main power off/on.
• Replace the controller board.
Code: SC816-27
Description:
write() communication retry error
Causes:
Remedy:
• Turn the main power off/on.
• Replace the controller board.
Code: SC816-28
Description:
write() communication retry error
Causes:
Remedy:
• Turn the main power off/on.
• Replace the controller board.

Code: SC816-29
Description:
write() communication retry error
Causes:
Remedy:
• Turn the main power off/on.
• Replace the controller board.
Code: SC816-30
Description:
write() communication retry error
Causes:
Remedy:
• Turn the main power off/on.
• Replace the controller board.
Code: SC816-35
Description:
read() error
Causes:
Remedy:
• Turn the main power off/on.
• Replace the controller board.
Code: SC816-36... SC816-94
Description:
Subsystem error
Causes:
Energy save I/O subsystem detected some abnormality. • Energy save I/O subsystem
defective • Energy save I/O subsystem detected a controller board error
(nonresponse). • Error was detected during preparation for transition to STR.
Remedy:
• Turn the main power off/on.
• Replace the controller board.
Code: SC818-00
Description:
Watchdog timer error
Causes:
• The system program fell into a bus-hold state or an endless loop of the program
interruption occurred, causing other process to stop. • System program defective •
Controller board defective • Optional board defective
Remedy:
• Turn the main power off/on. • Replace the controller board.
Code: SC819-00
Description:
Fatal kernel error [XXXX]: Detailed error code
Causes:
Due to a control error, a RAM overflow occurred during system processing. One of
the following messages was displayed on the operation panel. • System program
defective • Controller board defective • Optional board defective [0x5032] HAIC-P2
error HAIC-P2 decompression error (An error occurred in the ASIC
compression/decompression module.) [0x6261] HDD defective 6261 6420 6469 7200 00
"bad dir" [0x696e] gwinit process ending x69742064 "init died” [0x766d] VM is full
0x5f706167 "vm_pageout: VM is full” ---- Others Error in the OS Others "init died",
"vm_pageout: VM is full", "Cache Error”
Remedy:
Replace controller firmware

Code: SC820-00
Description:
Self-diagnostics error: CPU [XXXX]: Detailed error code
Causes:
CPU/Memory Error
Remedy:
[0001] to [06FF] [0801] to [4005] CPU error During the self-diagnosis, the
controller CPU detects an error. There are 47 types of error code (0001 to 4005)
depending on the cause of the error. The CPU detects an error and displays the
specific error code with the program address where the error occurs. • System
firmware problem • Defective controller 1. Turn the main power switch off and on.
2. Reinstall the controller system firmware. 3. Replace the controller. When the
problem cannot be fixed with the above procedure, the following information
displayed on the screen needs to be reported to the technical support center. - SC
code - Detailed error code - Program address [0701] to [070A] CPU/Memory Error •
System firmware problem • Defective RAM-DIMM • Defective controller • Reinstall the
controller system software. • Replace the RAM-DIMM. • Replace the controller.
Code: SC821-00
Description:
Self-diagnostics error: ASIC [XXXX]: Detailed error code
Causes:
ASIC register check error. Video bridge device (ASIC) register error 1
Remedy:
[0B00] ASIC register check error The write-&-verify check has occurred in the ASIC.
Defective ASIC device Replace the controller board. [0B06] ASIC detection error The
I/O ASIC for system control is not detected. • Defective ASIC • Defective North
Bridge and PCII/F Replace the controller board. [50A2] Video bridge device (ASIC)
register error 1 The CPU detects the video bridge device, but detects error data
from the video bridge device. Defective I/F between the video bridge device and
controller Replace the controller board.
Code: SC822-00
Description:
Self-diagnostics error: HDD [XXXX]: Detailed error code
Causes:
HDD timeout. Diagnostics command error
Remedy:
[3003] HDD timeout Check performed only when HDD is installed: • The BSY bit of the
HDD device has remained busy for 31 seconds. • After a diagnostic command is set
for the HDD, the device remains busy for over 6 seconds. • Defective HDD device •
Defective HDD connector • Defective ASIC device • Replace or uninstall the HDD
device. • Replace the HDD connector. • Replace the controller board. [3004]
Diagnostics command error Result of the issuance of diagnostic command is error.
Defective HDD device Replace or remove the HDD device.
Code: SC823-00
Description:
Self-diagnostics error: NIC [XXXX]: Detailed error code
Causes:
Self-diagnostics error:
Remedy:
[6101] MAC address check sum error The result of the MAC address check sum does not
match the check sum stored in ROM. • Defective SEEP ROM • Defective I2C bus
(connection) Replace the controller board. [6104] PHY IC error The PHY IC on the
controller cannot be correctly recognized. • Defective PHY chip • Defective ASIC
MII I/F Replace the controller board. [6105] PHY IC loop-back error An error
occurred during the loop-back test for the PHY IC on the controller. • PHY chip •
Defective MAC of ASIC (SIMAC/COMIC/CELLO) • Defective I/F with the PHY board •
Defective solder on the PHY board Replace the controller board.
Code: SC824-00
Description:
Self-diagnostics error: NVRAM (resident) [XXXX]: Detailed error code
Causes:
Self-diagnostics error: NVRAM
Remedy:
[1401] NVRAM verify error NVRAM device is missing or NVRAM device is damaged. • The
NVRAM device is missing. • The NVRAM device is damaged. • NVRAM backup battery
exhausted • NVRAM socket damaged Replace the NVRAM device.
Code: SC827-00
Description:
Self-diagnostic error: Standard SDRAM DIMM [XXXX]: Detailed error code
Causes:
Self-diagnostic error
Remedy:
[0201] Verification error Error detected during a write/verify check for the
standard RAM (SDRAM DIMM). • Loose connection • Defective SDRAM DIMM • Defective
controller [0202] Resident memory error The SPD values in all RAM DIMM are
incorrect or unreadable. • Defective RAM DIMM • Defective SPD ROM on RAM DIMM •
Defective 12C bus Replace the RAM DIMM

Code: SC828-00
Description:
Self-diagnostic error: ROM [XXXX]: Detailed error code
Causes:
Check sum error 1
Remedy:
[0101] Check sum error 1 The boot monitor and OS program stored in the ROM DIMM is
checked. If the check sum of the program is incorrect, this SC code is displayed.
Replace the controller board.
Code: SC829-00
Description:
Self-diagnostic error: Optional RAM [XXXX]: Detailed error code
Causes:
Self-diagnostic error: Optional RAM
Remedy:
[0301] [0401] Verification error (Optional RAM slot ) Error detected during a
write/verify check for the optional RAM (SDRAM DIMM). • Loose connection •
Defective SDRAM DIMM • Defective controller • Turn the main power switch off and
on. • Replace the SDRAM DIMM. • Replace the controller. [0302] [0402] Memory
structure data error (Optional RAM slot ) The memory structure data error for the
optional RAM (SDRAM DIMM) is detected during self-diagnosis. • Defective RAM DIMM •
Defective SPD ROM on RAM DIMM • Defective 12C bus Replace the RAM DIMM.
Code: SC835-00
Description:
Self-diagnostic error: Standard SDRAM DIMM [XXXX]: Detailed error code
Causes:
Self-diagnostic error: Standard SDRAM DIMM
Remedy:
[1102] The loopback connector is connected but check results is an error. •
IEEE1284 connector error • Centronic loopback connector defective Replace the
controller board. [110C] The loopback connector is connected but check results is
an error. • ASIC device error • IEEE1284 connector error • Centronic loopback
connector is defective Replace the controller board. [1120] Centronic loopback
connector is not connected for detailed selfdiagnostic test. • Centronic loopback
connector not connected correctly • Centronic loopback connector is defective •
ASIC device is defective Replace the controller board.
Code: SC838-00
Description:
Self-diagnostic Error: Clock Generator [XXXX]: Detailed error code
Causes:
[2701] A verify error occurred when setting data was read from the clock generator
via the I2C bus. • Defective clock generator • Defective I2C bus • Defective I2C
port on the CPU
Remedy:
Replace the controller board.
Code: SC839-00
Description:
Self-diagnostic Error: Serial Flash [XXXX]: Detailed error code
Causes:
[9001] USB NAND Flash ROM cannot be read.
Remedy:
Defective controller board
Code: SC840-00
Description:
EEPROM access error
Causes:
While executing I/O to the EEPROM, an error is detected: • When a read error still
occurs even after three attempts; • When a write error has occurred.
Remedy:
EEPROM is defective or has reached its end of life.

Code: SC841-00
Description:
Error in data read from the EEPROM
Causes:
When mirrored data read from three different regions in the EEPROM differ each
other. For some reason, the data stored in a particular region of the EEPROM has
been overwritten.
Remedy:
Code: SC842-00
Description:
Verification error in the NAND-Flash update
Causes:
When updating the remote ROM and the ROM, SCS encountered an error in writing to
the NAND-Flash memory that holds the module data. Defective NAND-Flash memory.
Remedy:
Turn the main power switch off and on.
Code: SC842-01
Description:
Verification error during NAND-Flash update
Causes:
When starting-up the machine or re-stating it from the energy saving, the machine
reads the state of the NAND-Flash and detects that there are defective blocks whose
amount exceeds the threshold. This means that the life of the NAND-Flash is near-
end. Near-end Life of NAND-Flash
Remedy:
Replace the controller board as soon as possible.
Code: SC842-02
Description:
NAND-Flash Block-deletion Excess-error
Causes:
When starting-up the machine or re-starting it from the energy saving, the machine
reads the state of the NAND-Flash and detects that there are block-deletions whose
amount exceeds the threshold. This means that the life of the NAND-Flash is near-
end. Near-end Life of NAND-Flash
Remedy:
Replace the controller board as soon as possible.
Code: SC853-00
Description:
Bluetooth device connection error
Causes:
When a Bluetooth hardware device (USB type) is connected after startup. A Bluetooth
hardware device (USB type) has been connected after startup.
Remedy:
Connect the Bluetooth hardware device (USB type) before turning on the main power
switch.
Code: SC854-00
Description:
Bluetooth device removal error
Causes:
When a Bluetooth hardware device (USB type) is removed after startup. A Bluetooth
hardware device (USB type) has been removed after startup.
Remedy:
Connect the Bluetooth hardware device (USB type) before turning on the main power
switch.

Code: SC855-01
Description:
Wireless LAN board error (driver attachment failure)
Causes:
Wireless LAN board error (wireless LAN card: 802.11 is covered) • Defective
wireless LAN board • Loose connection
Remedy:
• Turn the main power off/on. • Replace wireless LAN board
Code: SC855-02
Description:
Wireless LAN board error (driver initialization failure)
Causes:
Wireless LAN board error (wireless LAN card: 802.11 is covered) • Defective
wireless LAN board • Loose connection
Remedy:
• Turn the main power off/on. • Replace wireless LAN board
Code: SC857-00
Description:
USB driver error
Causes:
USB I/F is not available due to USB driver error.
Remedy:
• Make sure that the USB is connected correctly. • Replace the controller board.
Code: SC858-00
Description:
Data encryption conversion error (Key error)
Causes:
A serious error occurred during an attempt to update the encryption key. • Data in
the USB Flash etc. is corrupted • Communication error because of electromagnetic
interference etc. • Controller board is defective
Remedy:
Replace the Controller Board.
Code: SC858-01
Description:
Data encryption conversion error (HDD Key Setting Error)
Causes:
A serious error occurred during an attempt to update the encryption key. • Data in
the USB Flash etc. is corrupted • Communication error because of electromagnetic
interference etc. • Controller board is defective
Remedy:
Replace the Controller Board.
Code: SC858-02
Description:
Data encryption conversion error (NVRAM read/write error)
Causes:
A serious error occurred after data conversion during an attempt to update the
encryption key. NVRAM is defective
Remedy:
Replace the Controller Board.

Code: SC858-30
Description:
Data encryption conversion error (NVRAM Before Replace error)
Causes:
A serious error occurred after data conversion during an attempt to update the
encryption key. Software error such as conversion parameters being invalid.
Remedy:
Replace the Controller Board.
Code: SC858-31
Description:
Data encryption conversion error (Other Error)
Causes:
A serious error occurred after data conversion during an attempt to update the
encryption key. Controller board is defective
Remedy:
Replace the Controller Board.
Code: SC859-01
Description:
Data encryption conversion HDD conversion error (HDD check error)
Causes:
HDD was not converted correctly during an attempt to update the encryption key.
Only an error screen is displayed and no SC is issued during conversion. This SC is
issued after machine restarts. • HDD conversion was selected in the Encryption key
update function but the machine was turned on with the HDD removed. • Power failure
occurred during encryption key update. • HDD was not successfully converted during
encryption key update due to HDD errors or cable noises.
Remedy:
• Check HDD connection. • Format the HDD. • If there is a problem with the HDD, it
has to be replaced.
Code: SC859-02
Description:
Data encryption conversion HDD conversion error (Power failure during conversion)
Causes:
HDD was not converted correctly during an attempt to update the encryption key.
Only an error screen is displayed and no SC is issued during conversion. This SC is
issued after machine restarts. Details: NVRAM/HDD conversion is incomplete. Power
failure occurred during encryption key update.
Remedy:
None The display after the restarting instructs the user to format the HDD.
Code: SC859-10
Description:
Data encryption conversion HDD conversion error (Data read/write command error)
Causes:
HDD was not converted correctly during an attempt to update the encryption key.
Only an error screen is displayed and no SC is issued during conversion. This SC is
issued after machine restarts. Details: Abnormal DMAC return value has been
received two or more times (DMAC timeout, serial communication error etc.) HDD was
not successfully converted during encryption key update due to HDD errors or cable
noises.
Remedy:
• Check HDD connection. • Format the HDD. • If there is a problem with the HDD, it
has to be replaced.
Code: SC860-00
Description:
Hard disk startup error at power-on
Causes:
A hard disk is connected, but the driver detected the following errors:
SS_NOT_READY (-2) The HDD is not ready. SS_BAD_LABEL (-4) Incorrect partition type.
SS_READ_ERROR (-5) An error occurred while reading or checking labels.
SS_WRITE_ERROR (-6) An error occurred while writing or checking labels. SS_FS_ERROR
(-7) Failed to restore filesystem. SS_MOUNT_ERROR (-8)Failed to mount filesystem.
SS_COMMAND_ERROR (-9) The driver does not respond to the command. SS_KERNEL_ERROR
(-10) Internal kernel error. SS_SIZE_ERROR: (-11)The drive is too small.
SS_NO_PARTITION: (-12) The specified partition does not exist. SS_NO_FILE No device
file exists. Tried to obtain the information about the status of the hard disk from
the driver, but no response has been returned for more than 30 seconds.
Remedy:
• The hard disk has not yet initialized. • Broken label data • Defective hard disk
Initialize the hard disk from SP mode.

Code: SC863-01
Description:
HDD data read failure
Causes:
The data written to the HDD cannot be read normally. Bad sectors were generated
during operation. (An error occurred in an area that does not belong to a
partition, such as the disklabel area.)
Remedy:
Guide for when to replace the HDD 1. When SC863 has occurred ten times or more •
The interval is short. • Repeatedly occurs in the same situation (At power-on,
etc.). • Startup takes a long time when the main power is turned on. 2. It takes a
long time after main power on for the operation panel to become ready. HDD access
may be consuming time. Normal HDD access time after main power on is about 5
seconds. If the machine is not waiting for the engine to be ready and it still
takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem
with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print
the SC log data and check them.
Code: SC863-02
Description:
HDD data read failure
Causes:
The data written to the HDD cannot be read normally. Bad sectors were generated
during operation. (An error occurred in partition "a".)
Remedy:
Guide for when to replace the HDD 1. When SC863 has occurred ten times or more •
The interval is short. • Repeatedly occurs in the same situation (At power-on,
etc.). • Startup takes a long time when the main power is turned on. 2. It takes a
long time after main power on for the operation panel to become ready. HDD access
may be consuming time. Normal HDD access time after main power on is about 5
seconds. If the machine is not waiting for the engine to be ready and it still
takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem
with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print
the SC log data and check them.
Code: SC863-03
Description:
HDD data read failure
Causes:
The data written to the HDD cannot be read normally. Bad sectors were generated
during operation. (An error occurred in partition "b".)
Remedy:
Guide for when to replace the HDD 1. When SC863 has occurred ten times or more •
The interval is short. • Repeatedly occurs in the same situation (At power-on,
etc.). • Startup takes a long time when the main power is turned on. 2. It takes a
long time after main power on for the operation panel to become ready. HDD access
may be consuming time. Normal HDD access time after main power on is about 5
seconds. If the machine is not waiting for the engine to be ready and it still
takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem
with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print
the SC log data and check them.
Code: SC863-04
Description:
HDD data read failure
Causes:
The data written to the HDD cannot be read normally. Bad sectors were generated
during operation. (An error occurred in partition "c".)
Remedy:
Guide for when to replace the HDD 1. When SC863 has occurred ten times or more •
The interval is short. • Repeatedly occurs in the same situation (At power-on,
etc.). • Startup takes a long time when the main power is turned on. 2. It takes a
long time after main power on for the operation panel to become ready. HDD access
may be consuming time. Normal HDD access time after main power on is about 5
seconds. If the machine is not waiting for the engine to be ready and it still
takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem
with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print
the SC log data and check them.
Code: SC863-05
Description:
HDD data read failure
Causes:
The data written to the HDD cannot be read normally. Bad sectors were generated
during operation. (An error occurred in partition "d".)
Remedy:
Guide for when to replace the HDD 1. When SC863 has occurred ten times or more •
The interval is short. • Repeatedly occurs in the same situation (At power-on,
etc.). • Startup takes a long time when the main power is turned on. 2. It takes a
long time after main power on for the operation panel to become ready. HDD access
may be consuming time. Normal HDD access time after main power on is about 5
seconds. If the machine is not waiting for the engine to be ready and it still
takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem
with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print
the SC log data and check them.
Code: SC863-06
Description:
HDD data read failure
Causes:
The data written to the HDD cannot be read normally. Bad sectors were generated
during operation. (An error occurred in partition "e".)
Remedy:
Guide for when to replace the HDD 1. When SC863 has occurred ten times or more •
The interval is short. • Repeatedly occurs in the same situation (At power-on,
etc.). • Startup takes a long time when the main power is turned on. 2. It takes a
long time after main power on for the operation panel to become ready. HDD access
may be consuming time. Normal HDD access time after main power on is about 5
seconds. If the machine is not waiting for the engine to be ready and it still
takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem
with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print
the SC log data and check them.

Code: SC863-07
Description:
HDD data read failure
Causes:
The data written to the HDD cannot be read normally. Bad sectors were generated
during operation. (An error occurred in partition "f".)
Remedy:
Guide for when to replace the HDD 1. When SC863 has occurred ten times or more •
The interval is short. • Repeatedly occurs in the same situation (At power-on,
etc.). • Startup takes a long time when the main power is turned on. 2. It takes a
long time after main power on for the operation panel to become ready. HDD access
may be consuming time. Normal HDD access time after main power on is about 5
seconds. If the machine is not waiting for the engine to be ready and it still
takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem
with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print
the SC log data and check them.
Code: SC863-08
Description:
HDD data read failure
Causes:
The data written to the HDD cannot be read normally. Bad sectors were generated
during operation. (An error occurred in partition "g".)
Remedy:
Guide for when to replace the HDD 1. When SC863 has occurred ten times or more •
The interval is short. • Repeatedly occurs in the same situation (At power-on,
etc.). • Startup takes a long time when the main power is turned on. 2. It takes a
long time after main power on for the operation panel to become ready. HDD access
may be consuming time. Normal HDD access time after main power on is about 5
seconds. If the machine is not waiting for the engine to be ready and it still
takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem
with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print
the SC log data and check them.
Code: SC863-09
Description:
HDD data read failure
Causes:
The data written to the HDD cannot be read normally. Bad sectors were generated
during operation. (An error occurred in partition "h".)
Remedy:
Guide for when to replace the HDD 1. When SC863 has occurred ten times or more •
The interval is short. • Repeatedly occurs in the same situation (At power-on,
etc.). • Startup takes a long time when the main power is turned on. 2. It takes a
long time after main power on for the operation panel to become ready. HDD access
may be consuming time. Normal HDD access time after main power on is about 5
seconds. If the machine is not waiting for the engine to be ready and it still
takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem
with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print
the SC log data and check them.
Code: SC863-10
Description:
HDD data read failure
Causes:
The data written to the HDD cannot be read normally. Bad sectors were generated
during operation. (An error occurred in partition "i".)
Remedy:
Guide for when to replace the HDD 1. When SC863 has occurred ten times or more •
The interval is short. • Repeatedly occurs in the same situation (At power-on,
etc.). • Startup takes a long time when the main power is turned on. 2. It takes a
long time after main power on for the operation panel to become ready. HDD access
may be consuming time. Normal HDD access time after main power on is about 5
seconds. If the machine is not waiting for the engine to be ready and it still
takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem
with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print
the SC log data and check them.
Code: SC863-11
Description:
HDD data read failure
Causes:
The data written to the HDD cannot be read normally. Bad sectors were generated
during operation. (An error occurred in partition "j".)
Remedy:
Guide for when to replace the HDD 1. When SC863 has occurred ten times or more •
The interval is short. • Repeatedly occurs in the same situation (At power-on,
etc.). • Startup takes a long time when the main power is turned on. 2. It takes a
long time after main power on for the operation panel to become ready. HDD access
may be consuming time. Normal HDD access time after main power on is about 5
seconds. If the machine is not waiting for the engine to be ready and it still
takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem
with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print
the SC log data and check them.
Code: SC863-12
Description:
HDD data read failure
Causes:
The data written to the HDD cannot be read normally. Bad sectors were generated
during operation. (An error occurred in partition "k".)
Remedy:
Guide for when to replace the HDD 1. When SC863 has occurred ten times or more •
The interval is short. • Repeatedly occurs in the same situation (At power-on,
etc.). • Startup takes a long time when the main power is turned on. 2. It takes a
long time after main power on for the operation panel to become ready. HDD access
may be consuming time. Normal HDD access time after main power on is about 5
seconds. If the machine is not waiting for the engine to be ready and it still
takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem
with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print
the SC log data and check them.

Code: SC863-13
Description:
HDD data read failure
Causes:
The data written to the HDD cannot be read normally. Bad sectors were generated
during operation. (An error occurred in partition "l".)
Remedy:
Guide for when to replace the HDD 1. When SC863 has occurred ten times or more •
The interval is short. • Repeatedly occurs in the same situation (At power-on,
etc.). • Startup takes a long time when the main power is turned on. 2. It takes a
long time after main power on for the operation panel to become ready. HDD access
may be consuming time. Normal HDD access time after main power on is about 5
seconds. If the machine is not waiting for the engine to be ready and it still
takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem
with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print
the SC log data and check them.
Code: SC863-14
Description:
HDD data read failure
Causes:
The data written to the HDD cannot be read normally. Bad sectors were generated
during operation. (An error occurred in partition "m".)
Remedy:
Guide for when to replace the HDD 1. When SC863 has occurred ten times or more •
The interval is short. • Repeatedly occurs in the same situation (At power-on,
etc.). • Startup takes a long time when the main power is turned on. 2. It takes a
long time after main power on for the operation panel to become ready. HDD access
may be consuming time. Normal HDD access time after main power on is about 5
seconds. If the machine is not waiting for the engine to be ready and it still
takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem
with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print
the SC log data and check them.
Code: SC863-15
Description:
HDD data read failure
Causes:
The data written to the HDD cannot be read normally. Bad sectors were generated
during operation. (An error occurred in partition "n".)
Remedy:
Guide for when to replace the HDD 1. When SC863 has occurred ten times or more •
The interval is short. • Repeatedly occurs in the same situation (At power-on,
etc.). • Startup takes a long time when the main power is turned on. 2. It takes a
long time after main power on for the operation panel to become ready. HDD access
may be consuming time. Normal HDD access time after main power on is about 5
seconds. If the machine is not waiting for the engine to be ready and it still
takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem
with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print
the SC log data and check them.
Code: SC863-16
Description:
HDD data read failure
Causes:
The data written to the HDD cannot be read normally. Bad sectors were generated
during operation. (An error occurred in partition "o".)
Remedy:
Guide for when to replace the HDD 1. When SC863 has occurred ten times or more •
The interval is short. • Repeatedly occurs in the same situation (At power-on,
etc.). • Startup takes a long time when the main power is turned on. 2. It takes a
long time after main power on for the operation panel to become ready. HDD access
may be consuming time. Normal HDD access time after main power on is about 5
seconds. If the machine is not waiting for the engine to be ready and it still
takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem
with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print
the SC log data and check them.
Code: SC863-17
Description:
HDD data read failure
Causes:
The data written to the HDD cannot be read normally. Bad sectors were generated
during operation. (An error occurred in partition "p".)
Remedy:
Guide for when to replace the HDD 1. When SC863 has occurred ten times or more •
The interval is short. • Repeatedly occurs in the same situation (At power-on,
etc.). • Startup takes a long time when the main power is turned on. 2. It takes a
long time after main power on for the operation panel to become ready. HDD access
may be consuming time. Normal HDD access time after main power on is about 5
seconds. If the machine is not waiting for the engine to be ready and it still
takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem
with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print
the SC log data and check them.
Code: SC863-18
Description:
HDD data read failure
Causes:
The data written to the HDD cannot be read normally. Bad sectors were generated
during operation. (An error occurred in partition "q".)
Remedy:
Guide for when to replace the HDD 1. When SC863 has occurred ten times or more •
The interval is short. • Repeatedly occurs in the same situation (At power-on,
etc.). • Startup takes a long time when the main power is turned on. 2. It takes a
long time after main power on for the operation panel to become ready. HDD access
may be consuming time. Normal HDD access time after main power on is about 5
seconds. If the machine is not waiting for the engine to be ready and it still
takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem
with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print
the SC log data and check them.

Code: SC863-19
Description:
HDD data read failure
Causes:
The data written to the HDD cannot be read normally. Bad sectors were generated
during operation. (An error occurred in partition "r".)
Remedy:
Guide for when to replace the HDD 1. When SC863 has occurred ten times or more •
The interval is short. • Repeatedly occurs in the same situation (At power-on,
etc.). • Startup takes a long time when the main power is turned on. 2. It takes a
long time after main power on for the operation panel to become ready. HDD access
may be consuming time. Normal HDD access time after main power on is about 5
seconds. If the machine is not waiting for the engine to be ready and it still
takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem
with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print
the SC log data and check them.
Code: SC863-20
Description:
HDD data read failure
Causes:
The data written to the HDD cannot be read normally. Bad sectors were generated
during operation. (An error occurred in partition "s".)
Remedy:
Guide for when to replace the HDD 1. When SC863 has occurred ten times or more •
The interval is short. • Repeatedly occurs in the same situation (At power-on,
etc.). • Startup takes a long time when the main power is turned on. 2. It takes a
long time after main power on for the operation panel to become ready. HDD access
may be consuming time. Normal HDD access time after main power on is about 5
seconds. If the machine is not waiting for the engine to be ready and it still
takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem
with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print
the SC log data and check them.
Code: SC863-21
Description:
HDD data read failure
Causes:
The data written to the HDD cannot be read normally. Bad sectors were generated
during operation. (An error occurred in partition "t".)
Remedy:
Guide for when to replace the HDD 1. When SC863 has occurred ten times or more •
The interval is short. • Repeatedly occurs in the same situation (At power-on,
etc.). • Startup takes a long time when the main power is turned on. 2. It takes a
long time after main power on for the operation panel to become ready. HDD access
may be consuming time. Normal HDD access time after main power on is about 5
seconds. If the machine is not waiting for the engine to be ready and it still
takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem
with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print
the SC log data and check them.
Code: SC863-22
Description:
HDD data read failure
Causes:
The data written to the HDD cannot be read normally. Bad sectors were generated
during operation. (An error occurred in partition "u".)
Remedy:
Guide for when to replace the HDD 1. When SC863 has occurred ten times or more •
The interval is short. • Repeatedly occurs in the same situation (At power-on,
etc.). • Startup takes a long time when the main power is turned on. 2. It takes a
long time after main power on for the operation panel to become ready. HDD access
may be consuming time. Normal HDD access time after main power on is about 5
seconds. If the machine is not waiting for the engine to be ready and it still
takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem
with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print
the SC log data and check them.
Code: SC863-23
Description:
HDD data read failure
Causes:
The data written to the HDD cannot be read normally. Bad sectors were generated
during operation. (An error occurred in partition "v".)
Remedy:
Guide for when to replace the HDD 1. When SC863 has occurred ten times or more •
The interval is short. • Repeatedly occurs in the same situation (At power-on,
etc.). • Startup takes a long time when the main power is turned on. 2. It takes a
long time after main power on for the operation panel to become ready. HDD access
may be consuming time. Normal HDD access time after main power on is about 5
seconds. If the machine is not waiting for the engine to be ready and it still
takes 20 to 30 seconds or more, the HDD may be the cause. If there is a problem
with the HDD, HDD-related SCs such as SC860 and SC863 will occur frequently. Print
the SC log data and check them.
Code: SC864-00
Description:
HDD data CRC error
Causes:
While reading data from the HDD or storing data in the HDD, data transmission
fails.
Remedy:
Defective HDD • Format the HDD. • Replace the HDD.

Code: SC864-01
Description:
HDD data CRC error
Causes:
During HDD operation, the HDD returned a CRC error. Bad sectors were generated
during operation. (An error occurred in an area that does not belong to a
partition, such as the disklabel area.)
Remedy:
• Format the HDD. • Replace the HDD.
Code: SC864-02
Description:
HDD data CRC error
Causes:
During HDD operation, the HDD returned a CRC error. Bad sectors were generated
during operation. (An error occurred in partition "a".)
Remedy:
• Format the HDD. • Replace the HDD.
Code: SC864-03
Description:
HDD data CRC error
Causes:
During HDD operation, the HDD returned a CRC error. Bad sectors were generated
during operation. (An error occurred in partition "b".)
Remedy:
• Format the HDD. • Replace the HDD.
Code: SC864-04
Description:
HDD data CRC error
Causes:
During HDD operation, the HDD returned a CRC error. Bad sectors were generated
during operation. (An error occurred in partition "c".)
Remedy:
• Format the HDD. • Replace the HDD.
Code: SC864-05
Description:
HDD data CRC error
Causes:
During HDD operation, the HDD returned a CRC error. Bad sectors were generated
during operation. (An error occurred in partition "d".)
Remedy:
• Format the HDD. • Replace the HDD.
Code: SC864-06
Description:
HDD data CRC error
Causes:
During HDD operation, the HDD returned a CRC error. Bad sectors were generated
during operation. (An error occurred in partition "e".)
Remedy:
• Format the HDD. • Replace the HDD.

Code: SC864-07
Description:
HDD data CRC error
Causes:
During HDD operation, the HDD returned a CRC error. Bad sectors were generated
during operation. (An error occurred in partition "f".)
Remedy:
• Format the HDD. • Replace the HDD.
Code: SC864-08
Description:
HDD data CRC error
Causes:
During HDD operation, the HDD returned a CRC error. Bad sectors were generated
during operation. (An error occurred in partition "g".)
Remedy:
• Format the HDD. • Replace the HDD.
Code: SC864-09
Description:
HDD data CRC error
Causes:
During HDD operation, the HDD returned a CRC error. Bad sectors were generated
during operation. (An error occurred in partition "h".)
Remedy:
• Format the HDD. • Replace the HDD.
Code: SC864-10
Description:
HDD data CRC error
Causes:
During HDD operation, the HDD returned a CRC error. Bad sectors were generated
during operation. (An error occurred in partition "i".)
Remedy:
• Format the HDD. • Replace the HDD.
Code: SC864-11
Description:
HDD data CRC error
Causes:
During HDD operation, the HDD returned a CRC error. Bad sectors were generated
during operation. (An error occurred in partition "j".)
Remedy:
• Format the HDD. • Replace the HDD.
Code: SC864-12
Description:
HDD data CRC error
Causes:
During HDD operation, the HDD returned a CRC error. Bad sectors were generated
during operation. (An error occurred in partition "k".)
Remedy:
• Format the HDD. • Replace the HDD.

Code: SC864-13
Description:
HDD data CRC error
Causes:
During HDD operation, the HDD returned a CRC error. Bad sectors were generated
during operation. (An error occurred in partition "l".)
Remedy:
• Format the HDD. • Replace the HDD.
Code: SC864-14
Description:
HDD data CRC error
Causes:
During HDD operation, the HDD returned a CRC error. Bad sectors were generated
during operation. (An error occurred in partition "m".)
Remedy:
• Format the HDD. • Replace the HDD.
Code: SC864-15
Description:
HDD data CRC error
Causes:
During HDD operation, the HDD returned a CRC error. Bad sectors were generated
during operation. (An error occurred in partition "n".)
Remedy:
• Format the HDD. • Replace the HDD.
Code: SC864-16
Description:
HDD data CRC error
Causes:
During HDD operation, the HDD returned a CRC error. Bad sectors were generated
during operation. (An error occurred in partition "o".)
Remedy:
• Format the HDD. • Replace the HDD.
Code: SC864-17
Description:
HDD data CRC error
Causes:
During HDD operation, the HDD returned a CRC error. Bad sectors were generated
during operation. (An error occurred in partition "p".)
Remedy:
• Format the HDD. • Replace the HDD.
Code: SC864-18
Description:
HDD data CRC error
Causes:
During HDD operation, the HDD returned a CRC error. Bad sectors were generated
during operation. (An error occurred in partition "q".)
Remedy:
• Format the HDD. • Replace the HDD.

Code: SC864-19
Description:
HDD data CRC error
Causes:
During HDD operation, the HDD returned a CRC error. Bad sectors were generated
during operation. (An error occurred in partition "r".)
Remedy:
• Format the HDD. • Replace the HDD.
Code: SC864-20
Description:
HDD data CRC error
Causes:
During HDD operation, the HDD returned a CRC error. Bad sectors were generated
during operation. (An error occurred in partition "s".)
Remedy:
• Format the HDD. • Replace the HDD.
Code: SC864-21
Description:
HDD data CRC error
Causes:
During HDD operation, the HDD returned a CRC error. Bad sectors were generated
during operation. (An error occurred in partition "t".)
Remedy:
• Format the HDD. • Replace the HDD.
Code: SC864-22
Description:
HDD data CRC error
Causes:
During HDD operation, the HDD returned a CRC error. Bad sectors were generated
during operation. (An error occurred in partition "u".)
Remedy:
• Format the HDD. • Replace the HDD.
Code: SC864-23
Description:
HDD data CRC error
Causes:
During HDD operation, the HDD returned a CRC error. Bad sectors were generated
during operation. (An error occurred in partition "v".)
Remedy:
• Format the HDD. • Replace the HDD.
Code: SC865-00
Description:
HDD access error
Causes:
During HDD operation, the HDD returned an error. The HDD returned an error that
does not constitute SC863 (bad sector) or SC864 (CRC error).
Remedy:
Replace the HDD.

Code: SC865-01
Description:
HDD access error
Causes:
During HDD operation, the HDD returned an error. The HDD returned an error that
does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in
an area that does not belong to a partition, such as the disklabel area.)
Remedy:
Replace the HDD.
Code: SC865-02
Description:
HDD access error
Causes:
During HDD operation, the HDD returned an error. The HDD returned an error that
does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in
partition "a".)
Remedy:
Replace the HDD.
Code: SC865-03
Description:
HDD access error
Causes:
During HDD operation, the HDD returned an error. The HDD returned an error that
does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in
partition "b".)
Remedy:
Replace the HDD.
Code: SC865-04
Description:
HDD access error
Causes:
During HDD operation, the HDD returned an error. The HDD returned an error that
does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in
partition "c".)
Remedy:
Replace the HDD.
Code: SC865-05
Description:
HDD access error
Causes:
During HDD operation, the HDD returned an error. The HDD returned an error that
does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in
partition "d".)
Remedy:
Replace the HDD.
Code: SC865-06
Description:
HDD access error
Causes:
During HDD operation, the HDD returned an error. The HDD returned an error that
does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in
partition "e".)
Remedy:
Replace the HDD.

Code: SC865-07
Description:
HDD access error
Causes:
During HDD operation, the HDD returned an error. The HDD returned an error that
does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in
partition "f".)
Remedy:
Replace the HDD.
Code: SC865-08
Description:
HDD access error
Causes:
During HDD operation, the HDD returned an error. The HDD returned an error that
does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in
partition "g".)
Remedy:
Replace the HDD.
Code: SC865-09
Description:
HDD access error
Causes:
During HDD operation, the HDD returned an error. The HDD returned an error that
does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in
partition "h".)
Remedy:
Replace the HDD.
Code: SC865-10
Description:
HDD access error
Causes:
During HDD operation, the HDD returned an error. The HDD returned an error that
does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in
partition "i".)
Remedy:
Replace the HDD.
Code: SC865-11
Description:
HDD access error
Causes:
During HDD operation, the HDD returned an error. The HDD returned an error that
does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in
partition "j".)
Remedy:
Replace the HDD.
Code: SC865-12
Description:
HDD access error
Causes:
During HDD operation, the HDD returned an error. The HDD returned an error that
does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in
partition "k".)
Remedy:
Replace the HDD.

Code: SC865-13
Description:
HDD access error
Causes:
During HDD operation, the HDD returned an error. The HDD returned an error that
does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in
partition "l".)
Remedy:
Replace the HDD.
Code: SC865-14
Description:
HDD access error
Causes:
During HDD operation, the HDD returned an error. The HDD returned an error that
does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in
partition "m".)
Remedy:
Replace the HDD.
Code: SC865-15
Description:
HDD access error
Causes:
During HDD operation, the HDD returned an error. The HDD returned an error that
does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in
partition "n".)
Remedy:
Replace the HDD.
Code: SC865-16
Description:
HDD access error
Causes:
During HDD operation, the HDD returned an error. The HDD returned an error that
does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in
partition "o".)
Remedy:
Replace the HDD.
Code: SC865-17
Description:
HDD access error
Causes:
During HDD operation, the HDD returned an error. The HDD returned an error that
does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in
partition "p".)
Remedy:
Replace the HDD.
Code: SC865-18
Description:
HDD access error
Causes:
During HDD operation, the HDD returned an error. The HDD returned an error that
does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in
partition "q".)
Remedy:
Replace the HDD.

Code: SC865-19
Description:
HDD access error
Causes:
During HDD operation, the HDD returned an error. The HDD returned an error that
does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in
partition "r".)
Remedy:
Replace the HDD.
Code: SC865-20
Description:
HDD access error
Causes:
During HDD operation, the HDD returned an error. The HDD returned an error that
does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in
partition "s".)
Remedy:
Replace the HDD.
Code: SC865-21
Description:
HDD access error
Causes:
During HDD operation, the HDD returned an error. The HDD returned an error that
does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in
partition "t".)
Remedy:
Replace the HDD.
Code: SC865-22
Description:
HDD access error
Causes:
During HDD operation, the HDD returned an error. The HDD returned an error that
does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in
partition "u".)
Remedy:
Replace the HDD.
Code: SC865-23
Description:
HDD access error
Causes:
During HDD operation, the HDD returned an error. The HDD returned an error that
does not constitute SC863 (bad sector) or SC864 (CRC error). (An error occurred in
partition "v".)
Remedy:
Replace the HDD.
Code: SC866-00
Description:
SD card authentication error
Causes:
When a correct license for digital authentication is not found in an SD card
application. The SD card contains the wrong program data.
Remedy:
Store the correct program data on the SD card.

Code: SC867-00
Description:
SD card removal detection
Causes:
When an application SD card is removed from the slot while the application is being
activated. An application SD card has been removed from the slot (from the mount
point /mnt/sd0).
Remedy:
Turn the main power switch off and on.
Code: SC867-01
Description:
SD card removal detection
Causes:
When an application SD card is removed from the slot while the application is being
activated. An application SD card has been removed from the slot (from the mount
point /mnt/sd1).
Remedy:
Turn the main power switch off and on.
Code: SC868-00
Description:
SD card access error
Causes:
The SD controller returned an error during operation. (An error occurred at the
mount point of /mnt/sd0) • SD card is defective • SD controller is defective
Remedy:
• Reformat the SD card (using the "SD Formatter" made by Panasonic).* • Check the
SD card insertion status. • Replace the SD card. • Replace the controller board.
Code: SC868-01
Description:
SD card access error
Causes:
The SD controller returned an error during operation. (An error occurred at the
mount point of /mnt/sd1) • SD card is defective • SD controller is defective
Remedy:
SD card used for starting an application • Turn the main power off and check the SD
card insertion status. • If no problem is found, insert the SD card and turn the
main power on. • If an error occurs, replace the SD card. • SD card for users • In
the case of a file system error, reformat the SD card (using the "SD Formatter"
made by Panasonic).* • In the case of a device access error, turn the main power
off and check the SD card insertion status. • If no problem is found, insert the SD
card and turn the main power on. • If an error occurs, use another SD card. • If
the error persists even after replacing the SD card, replace the controller board.
Code: SC870-00
Description:
Address Book data error (Anytime: Address Book Error.)
Causes:
When an error related to the Address Book is detected during startup or operation.
• Software bug • Inconsistency of Address Book source location (machine/delivery
server/LDAP server) • Inconsistency of Address Book encryption setting or
encryption key (NVRAM or HDD was replaced individually without formatting the
Address Book) • Address Book storage device (SD/HDD) was temporarily removed or
hardware configuration does not match the application configuration. • Address Book
data corruption was detected.
Remedy:
• Check the HDD connection. • Initialize all UCS settings and
address/authentication information (SP5-846-046). • Initialize the Address Book
partition (SP5-832-006).
Code: SC870-01
Description:
Address Book data error (On startup: Media required for storing the Address Book is
missing.)
Causes:
When an error related to the Address Book is detected during startup or operation.
• Software bug • Inconsistency of Address Book source location (machine/delivery
server/LDAP server) • Inconsistency of Address Book encryption setting or
encryption key (NVRAM or HDD was replaced individually without formatting the
Address Book) • Address Book storage device (SD/HDD) was temporarily removed or
hardware configuration does not match the application configuration. • Address Book
data corruption was detected.
Remedy:
• Check the HDD connection. • Initialize all UCS settings and
address/authentication information (SP5-846-046). • Initialize the Address Book
partition (SP5-832-006).

Code: SC870-02
Description:
Address Book data error (On startup: encryption is configured but the module
required for encryption (DESS) is missing.)
Causes:
When an error related to the Address Book is detected during startup or operation.
• Software bug • Inconsistency of Address Book source location (machine/delivery
server/LDAP server) • Inconsistency of Address Book encryption setting or
encryption key (NVRAM or HDD was replaced individually without formatting the
Address Book) • Address Book storage device (SD/HDD) was temporarily removed or
hardware configuration does not match the application configuration. • Address Book
data corruption was detected.
Remedy:
• Check the HDD connection. • Initialize all UCS settings and
address/authentication information (SP5-846-046). • Initialize the Address Book
partition (SP5-832-006).
Code: SC870-03
Description:
Address Book data error (Initialization: Failed to generate a file to store
internal Address Book.)
Causes:
When an error related to the Address Book is detected during startup or operation.
• Software bug • Inconsistency of Address Book source location (machine/delivery
server/LDAP server) • Inconsistency of Address Book encryption setting or
encryption key (NVRAM or HDD was replaced individually without formatting the
Address Book) • Address Book storage device (SD/HDD) was temporarily removed or
hardware configuration does not match the application configuration. • Address Book
data corruption was detected.
Remedy:
• Check the HDD connection. • Initialize all UCS settings and
address/authentication information (SP5-846-046). • Initialize the Address Book
partition (SP5-832-006).
Code: SC870-04
Description:
Address Book data error (Initialization: Failed to generate a file to store
delivery sender.)
Causes:
When an error related to the Address Book is detected during startup or operation.
• Software bug • Inconsistency of Address Book source location (machine/delivery
server/LDAP server) • Inconsistency of Address Book encryption setting or
encryption key (NVRAM or HDD was replaced individually without formatting the
Address Book) • Address Book storage device (SD/HDD) was temporarily removed or
hardware configuration does not match the application configuration. • Address Book
data corruption was detected.
Remedy:
• Check the HDD connection. • Initialize all UCS settings and
address/authentication information (SP5-846-046). • Initialize the Address Book
partition (SP5-832-006).
Code: SC870-05
Description:
Address Book data error (Initialization: Failed to generate a file to store
delivery destination.)
Causes:
When an error related to the Address Book is detected during startup or operation.
• Software bug • Inconsistency of Address Book source location (machine/delivery
server/LDAP server) • Inconsistency of Address Book encryption setting or
encryption key (NVRAM or HDD was replaced individually without formatting the
Address Book) • Address Book storage device (SD/HDD) was temporarily removed or
hardware configuration does not match the application configuration. • Address Book
data corruption was detected.
Remedy:
• Check the HDD connection. • Initialize all UCS settings and
address/authentication information (SP5-846-046). • Initialize the Address Book
partition (SP5-832-006).
Code: SC870-06
Description:
Address Book data error (Initialization: Failed to generate a file to store
information required for LDAP search.)
Causes:
When an error related to the Address Book is detected during startup or operation.
• Software bug • Inconsistency of Address Book source location (machine/delivery
server/LDAP server) • Inconsistency of Address Book encryption setting or
encryption key (Controller board was replaced without formatting the Address Book)
• Address Book storage device (SD/HDD) was temporarily removed or hardware
configuration does not match the application configuration. • Address Book data
corruption was detected.
Remedy:
• Turn the main power switch off and on. • Initialize the Address Book (SP5-846-
050). • If the above solution does not cause the machine to recover to SC870-07,
replace the controller board.
Code: SC870-07
Description:
Address Book data error (Initialization: Failed to initialize entries required for
machine operation.)
Causes:
When an error related to the Address Book is detected during startup or operation.
• Software bug • Inconsistency of Address Book source location (machine/delivery
server/LDAP server) • Inconsistency of Address Book encryption setting or
encryption key (Controller board was replaced without formatting the Address Book)
• Address Book storage device (SD/HDD) was temporarily removed or hardware
configuration does not match the application configuration. • Address Book data
corruption was detected.
Remedy:
• Turn the main power switch off and on. • Initialize the Address Book (SP5-846-
050). • If the above solution does not cause the machine to recover to SC870-07,
replace the controller board.

Code: SC870-08
Description:
Address Book data error (Machine configuration: HDD is present but the space for
storing the Address Book is unusable.)
Causes:
When an error related to the Address Book is detected during startup or operation.
• Software bug • Inconsistency of Address Book source location (machine/delivery
server/LDAP server) • Inconsistency of Address Book encryption setting or
encryption key (Controller board was replaced without formatting the Address Book)
• Address Book storage device (SD/HDD) was temporarily removed or hardware
configuration does not match the application configuration. • Address Book data
corruption was detected.
Remedy:
• Turn the main power switch off and on. • Initialize the Address Book (SP5-846-
050). • If the above solution does not cause the machine to recover to SC870-07,
replace the controller board.
Code: SC870-09
Description:
Address Book data error (Machine configuration: Inconsistency in the NVRAM area
used for storing settings required for Address Book configuration.)
Causes:
When an error related to the Address Book is detected during startup or operation.
• Software bug • Inconsistency of Address Book source location (machine/delivery
server/LDAP server) • Inconsistency of Address Book encryption setting or
encryption key (Controller board was replaced without formatting the Address Book)
• Address Book storage device (SD/HDD) was temporarily removed or hardware
configuration does not match the application configuration. • Address Book data
corruption was detected.
Remedy:
• Turn the main power switch off and on. • Initialize the Address Book (SP5-846-
050). • If the above solution does not cause the machine to recover to SC870-07,
replace the controller board.
Code: SC870-10
Description:
Address Book data error (Machine configuration: Cannot make a directory for storing
the Address Book in the SD/USB FlashROM.)
Causes:
When an error related to the Address Book is detected during startup or operation.
• Software bug • Inconsistency of Address Book source location (machine/delivery
server/LDAP server) • Inconsistency of Address Book encryption setting or
encryption key (Controller board was replaced without formatting the Address Book)
• Address Book storage device (SD/HDD) was temporarily removed or hardware
configuration does not match the application configuration. • Address Book data
corruption was detected.
Remedy:
• Turn the main power switch off and on. • Initialize the Address Book (SP5-846-
050). • If the above solution does not cause the machine to recover to SC870-07,
replace the controller board.
Code: SC870-11
Description:
Address Book data error (On startup: Inconsistency in Address Book entry number.)
Causes:
When an error related to the Address Book is detected during startup or operation.
• Software bug • Inconsistency of Address Book source location (machine/delivery
server/LDAP server) • Inconsistency of Address Book encryption setting or
encryption key (Controller board was replaced without formatting the Address Book)
• Address Book storage device (SD/HDD) was temporarily removed or hardware
configuration does not match the application configuration. • Address Book data
corruption was detected.
Remedy:
• Turn the main power switch off and on. • Initialize the Address Book (SP5-846-
050). • If the above solution does not cause the machine to recover to SC870-07,
replace the controller board.
Code: SC870-20
Description:
Address Book data error (File I/O: Failed to initialize file.)
Causes:
When an error related to the Address Book is detected during startup or operation.
• Software bug • Inconsistency of Address Book source location (machine/delivery
server/LDAP server) • Inconsistency of Address Book encryption setting or
encryption key (Controller board was replaced without formatting the Address Book)
• Address Book storage device (SD/HDD) was temporarily removed or hardware
configuration does not match the application configuration. • Address Book data
corruption was detected.
Remedy:
• Turn the main power switch off and on. • Initialize the Address Book (SP5-846-
050). • If the above solution does not cause the machine to recover to SC870-07,
replace the controller board.
Code: SC870-21
Description:
Address Book data error (File I/O: Failed to generate file.)
Causes:
When an error related to the Address Book is detected during startup or operation.
• Software bug • Inconsistency of Address Book source location (machine/delivery
server/LDAP server) • Inconsistency of Address Book encryption setting or
encryption key (Controller board was replaced without formatting the Address Book)
• Address Book storage device (SD/HDD) was temporarily removed or hardware
configuration does not match the application configuration. • Address Book data
corruption was detected.
Remedy:
• Turn the main power switch off and on. • Initialize the Address Book (SP5-846-
050). • If the above solution does not cause the machine to recover to SC870-07,
replace the controller board.

Code: SC870-22
Description:
Address Book data error (File I/O: Failed to open file.)
Causes:
When an error related to the Address Book is detected during startup or operation.
• Software bug • Inconsistency of Address Book source location (machine/delivery
server/LDAP server) • Inconsistency of Address Book encryption setting or
encryption key (Controller board was replaced without formatting the Address Book)
• Address Book storage device (SD/HDD) was temporarily removed or hardware
configuration does not match the application configuration. • Address Book data
corruption was detected.
Remedy:
• Turn the main power switch off and on. • Initialize the Address Book (SP5-846-
050). • If the above solution does not cause the machine to recover to SC870-07,
replace the controller board.
Code: SC870-23
Description:
Address Book data error (File I/O: Failed to write to file.)
Causes:
When an error related to the Address Book is detected during startup or operation.
• Software bug • Inconsistency of Address Book source location (machine/delivery
server/LDAP server) • Inconsistency of Address Book encryption setting or
encryption key (Controller board was replaced without formatting the Address Book)
• Address Book storage device (SD/HDD) was temporarily removed or hardware
configuration does not match the application configuration. • Address Book data
corruption was detected.
Remedy:
• Turn the main power switch off and on. • Initialize the Address Book (SP5-846-
050). • If the above solution does not cause the machine to recover to SC870-07,
replace the controller board.
Code: SC870-24
Description:
Address Book data error (File I/O: Failed to read file.)
Causes:
When an error related to the Address Book is detected during startup or operation.
• Software bug • Inconsistency of Address Book source location (machine/delivery
server/LDAP server) • Inconsistency of Address Book encryption setting or
encryption key (Controller board was replaced without formatting the Address Book)
• Address Book storage device (SD/HDD) was temporarily removed or hardware
configuration does not match the application configuration. • Address Book data
corruption was detected.
Remedy:
• Turn the main power switch off and on. • Initialize the Address Book (SP5-846-
050). • If the above solution does not cause the machine to recover to SC870-07,
replace the controller board.
Code: SC870-25
Description:
Address Book data error (File I/O: Failed to check file size.)
Causes:
When an error related to the Address Book is detected during startup or operation.
• Software bug • Inconsistency of Address Book source location (machine/delivery
server/LDAP server) • Inconsistency of Address Book encryption setting or
encryption key (Controller board was replaced without formatting the Address Book)
• Address Book storage device (SD/HDD) was temporarily removed or hardware
configuration does not match the application configuration. • Address Book data
corruption was detected.
Remedy:
• Turn the main power switch off and on. • Initialize the Address Book (SP5-846-
050). • If the above solution does not cause the machine to recover to SC870-07,
replace the controller board.
Code: SC870-26
Description:
Address Book data error (File I/O: Failed to delete data.)
Causes:
When an error related to the Address Book is detected during startup or operation.
• Software bug • Inconsistency of Address Book source location (machine/delivery
server/LDAP server) • Inconsistency of Address Book encryption setting or
encryption key (Controller board was replaced without formatting the Address Book)
• Address Book storage device (SD/HDD) was temporarily removed or hardware
configuration does not match the application configuration. • Address Book data
corruption was detected.
Remedy:
• Turn the main power switch off and on. • Initialize the Address Book (SP5-846-
050). • If the above solution does not cause the machine to recover to SC870-07,
replace the controller board.
Code: SC870-27
Description:
Address Book data error (File I/O: Failed to add data.)
Causes:
When an error related to the Address Book is detected during startup or operation.
• Software bug • Inconsistency of Address Book source location (machine/delivery
server/LDAP server) • Inconsistency of Address Book encryption setting or
encryption key (Controller board was replaced without formatting the Address Book)
• Address Book storage device (SD/HDD) was temporarily removed or hardware
configuration does not match the application configuration. • Address Book data
corruption was detected.
Remedy:
• Turn the main power switch off and on. • Initialize the Address Book (SP5-846-
050). • If the above solution does not cause the machine to recover to SC870-07,
replace the controller board.

Code: SC870-30
Description:
Address Book data error (Search: Failed to obtain data from cache when searching in
the machine Address Book. delivery destination/sender.)
Causes:
When an error related to the Address Book is detected during startup or operation.
• Software bug • Inconsistency of Address Book source location (machine/delivery
server/LDAP server) • Inconsistency of Address Book encryption setting or
encryption key (Controller board was replaced without formatting the Address Book)
• Address Book storage device (SD/HDD) was temporarily removed or hardware
configuration does not match the application configuration. • Address Book data
corruption was detected.
Remedy:
• Turn the main power switch off and on. • Initialize the Address Book (SP5-846-
050). • If the above solution does not cause the machine to recover to SC870-07,
replace the controller board.
Code: SC870-31
Description:
Address Book data error (Search: Failed to obtain data from cache during LDAP
search.)
Causes:
When an error related to the Address Book is detected during startup or operation.
• Software bug • Inconsistency of Address Book source location (machine/delivery
server/LDAP server) • Inconsistency of Address Book encryption setting or
encryption key (Controller board was replaced without formatting the Address Book)
• Address Book storage device (SD/HDD) was temporarily removed or hardware
configuration does not match the application configuration. • Address Book data
corruption was detected.
Remedy:
• Turn the main power switch off and on. • Initialize the Address Book (SP5-846-
050). • If the above solution does not cause the machine to recover to SC870-07,
replace the controller board.
Code: SC870-41
Description:
Address Book data error (Cache: Failed to obtain data from cache.)
Causes:
When an error related to the Address Book is detected during startup or operation.
• Software bug • Inconsistency of Address Book source location (machine/delivery
server/LDAP server) • Inconsistency of Address Book encryption setting or
encryption key (Controller board was replaced without formatting the Address Book)
• Address Book storage device (SD/HDD) was temporarily removed or hardware
configuration does not match the application configuration. • Address Book data
corruption was detected.
Remedy:
• Turn the main power switch off and on. • Initialize the Address Book (SP5-846-
050). • If the above solution does not cause the machine to recover to SC870-07,
replace the controller board.
Code: SC870-50
Description:
Address Book data error (On startup: Detected abnormality of the Address Book
encryption status.)
Causes:
When an error related to the Address Book is detected during startup or operation.
• Software bug • Inconsistency of Address Book source location (machine/delivery
server/LDAP server) • Inconsistency of Address Book encryption setting or
encryption key (NVRAM or HDD was replaced individually without formatting the
Address Book) • Address Book storage device (SD/HDD) was temporarily removed or
hardware configuration does not match the application configuration. • Address Book
data corruption was detected.
Remedy:
• Check the HDD connection. • Initialize all UCS settings and
address/authentication information (SP5-846-046). • Initialize the Address Book
partition (SP5-832-006).
Code: SC870-51
Description:
Address Book data error (Encryption settings: Failed to create directory required
for conversion between plaintext and encrypted text.)
Causes:
When an error related to the Address Book is detected during startup or operation.
• Software bug • Inconsistency of Address Book source location (machine/delivery
server/LDAP server) • Inconsistency of Address Book encryption setting or
encryption key (NVRAM or HDD was replaced individually without formatting the
Address Book) • Address Book storage device (SD/HDD) was temporarily removed or
hardware configuration does not match the application configuration. • Address Book
data corruption was detected.
Remedy:
• Check the HDD connection. • Initialize all UCS settings and
address/authentication information (SP5-846-046). • Initialize the Address Book
partition (SP5-832-006).
Code: SC870-52
Description:
Address Book data error (Encryption settings: Failed to convert from plaintext to
encrypted text.)
Causes:
When an error related to the Address Book is detected during startup or operation.
• Software bug • Inconsistency of Address Book source location (machine/delivery
server/LDAP server) • Inconsistency of Address Book encryption setting or
encryption key (NVRAM or HDD was replaced individually without formatting the
Address Book) • Address Book storage device (SD/HDD) was temporarily removed or
hardware configuration does not match the application configuration. • Address Book
data corruption was detected.
Remedy:
• Check the HDD connection. • Initialize all UCS settings and
address/authentication information (SP5-846-046). • Initialize the Address Book
partition (SP5-832-006).

Code: SC870-53
Description:
Address Book data error (Encryption settings: Failed to convert from encrypted text
to plaintext.)
Causes:
When an error related to the Address Book is detected during startup or operation.
• Software bug • Inconsistency of Address Book source location (machine/delivery
server/LDAP server) • Inconsistency of Address Book encryption setting or
encryption key (NVRAM or HDD was replaced individually without formatting the
Address Book) • Address Book storage device (SD/HDD) was temporarily removed or
hardware configuration does not match the application configuration. • Address Book
data corruption was detected.
Remedy:
• Check the HDD connection. • Initialize all UCS settings and
address/authentication information (SP5-846-046). • Initialize the Address Book
partition (SP5-832-006).
Code: SC870-54
Description:
Address Book data error (Encryption settings: Detected data inconsistency when
reading the encrypted Address Book.)
Causes:
When an error related to the Address Book is detected during startup or operation.
• Software bug • Inconsistency of Address Book source location (machine/delivery
server/LDAP server) • Inconsistency of Address Book encryption setting or
encryption key (NVRAM or HDD was replaced individually without formatting the
Address Book) • Address Book storage device (SD/HDD) was temporarily removed or
hardware configuration does not match the application configuration. • Address Book
data corruption was detected.
Remedy:
• Check the HDD connection. • Initialize all UCS settings and
address/authentication information (SP5-846-046). • Initialize the Address Book
partition (SP5-832-006).
Code: SC870-55
Description:
Address Book data error (Encryption settings: Failed to delete file when changing
encryption setting.)
Causes:
When an error related to the Address Book is detected during startup or operation.
• Software bug • Inconsistency of Address Book source location (machine/delivery
server/LDAP server) • Inconsistency of Address Book encryption setting or
encryption key (NVRAM or HDD was replaced individually without formatting the
Address Book) • Address Book storage device (SD/HDD) was temporarily removed or
hardware configuration does not match the application configuration. • Address Book
data corruption was detected.
Remedy:
• Check the HDD connection. • Initialize all UCS settings and
address/authentication information (SP5-846-046). • Initialize the Address Book
partition (SP5-832-006).
Code: SC870-56
Description:
Address Book data error (Encryption settings: Failed to erase the file that records
the encryption key during an attempt to change the encryption setting.)
Causes:
When an error related to the Address Book is detected during startup or operation.
• Software bug • Inconsistency of Address Book source location (machine/delivery
server/LDAP server) • Inconsistency of Address Book encryption setting or
encryption key (NVRAM or HDD was replaced individually without formatting the
Address Book) • Address Book storage device (SD/HDD) was temporarily removed or
hardware configuration does not match the application configuration. • Address Book
data corruption was detected.
Remedy:
• Check the HDD connection. • Initialize all UCS settings and
address/authentication information (SP5-846-046). • Initialize the Address Book
partition (SP5-832-006).
Code: SC870-57
Description:
Address Book data error (Encryption settings: Failed to move a file during an
attempt to change the encryption setting.)
Causes:
When an error related to the Address Book is detected during startup or operation.
• Software bug • Inconsistency of Address Book source location (machine/delivery
server/LDAP server) • Inconsistency of Address Book encryption setting or
encryption key (NVRAM or HDD was replaced individually without formatting the
Address Book) • Address Book storage device (SD/HDD) was temporarily removed or
hardware configuration does not match the application configuration. • Address Book
data corruption was detected.
Remedy:
• Check the HDD connection. • Initialize all UCS settings and
address/authentication information (SP5-846-046). • Initialize the Address Book
partition (SP5-832-006).
Code: SC870-58
Description:
Address Book data error (Encryption settings: Failed to delete a directory during
an attempt to change the encryption setting.)
Causes:
When an error related to the Address Book is detected during startup or operation.
• Software bug • Inconsistency of Address Book source location (machine/delivery
server/LDAP server) • Inconsistency of Address Book encryption setting or
encryption key (NVRAM or HDD was replaced individually without formatting the
Address Book) • Address Book storage device (SD/HDD) was temporarily removed or
hardware configuration does not match the application configuration. • Address Book
data corruption was detected.
Remedy:
• Check the HDD connection. • Initialize all UCS settings and
address/authentication information (SP5-846-046). • Initialize the Address Book
partition (SP5-832-006).

Code: SC870-59
Description:
Address Book data error (Encryption settings: Detected a resource shortage during
an attempt to change the encryption setting.)
Causes:
When an error related to the Address Book is detected during startup or operation.
• Software bug • Inconsistency of Address Book source location (machine/delivery
server/LDAP server) • Inconsistency of Address Book encryption setting or
encryption key (NVRAM or HDD was replaced individually without formatting the
Address Book) • Address Book storage device (SD/HDD) was temporarily removed or
hardware configuration does not match the application configuration. • Address Book
data corruption was detected.
Remedy:
• Check the HDD connection. • Initialize all UCS settings and
address/authentication information (SP5-846-046). • Initialize the Address Book
partition (SP5-832-006).
Code: SC870-60
Description:
Address Book data error (Unable to obtain the on/off setting for administrator
authentication (06A and later).)
Causes:
When an error related to the Address Book is detected during startup or operation.
• Software bug • Inconsistency of Address Book source location (machine/delivery
server/LDAP server) • Inconsistency of Address Book encryption setting or
encryption key (NVRAM or HDD was replaced individually without formatting the
Address Book) • Address Book storage device (SD/HDD) was temporarily removed or
hardware configuration does not match the application configuration. • Address Book
data corruption was detected.
Remedy:
• Check the HDD connection. • Initialize all UCS settings and
address/authentication information (SP5-846-046). • Initialize the Address Book
partition (SP5-832-006).
Code: SC872-00
Description:
HDD mail received data error
Causes:
An error is detected in the HDD at machine power-on. • Defective HDD • Power
failure while accessing the HDD
Remedy:
• Use SP5832-007 to initialize the HDD (HDD-related: Format: Mail received data). •
Replace the HDD.
Code: SC873-00
Description:
HDD mail transfer error
Causes:
An error is detected in the HDD at machine power-on. • Defective HDD • Power
failure while accessing the HDD
Remedy:
• Use SP5832-008 to initialize the HDD (HDD-related: Format: Mail transfer data). •
Replace the HDD.
Code: SC875
Description:
Delete All error (HDD)
Causes:
An error is detected before executing HDD Erase. 875-01 • Error occurred at
“hddchack –I”. 875-02 • Data erase failed.
Remedy:
Turn the main power switch off and on.
Code: SC876-01
Description:
Log Data Error 1
Causes:
An error was detected in the acquisition or configuration of the log data at power
on or during machine operation. Damaged log data file
Remedy:
Initialize the HDD (SP5-832-004).

Code: SC876-02
Description:
Log Data Error 2
Causes:
An error was detected in the acquisition or configuration of the log data at power
on or during machine operation. Log encryption is enabled but encryption module is
not installed.
Remedy:
• Replace or re-install the encryption module. • Disable the log encryption
setting.
Code: SC876-03
Description:
Log Data Error 3
Causes:
An error was detected in the acquisition or configuration of the log data at power
on or during machine operation. Inconsistency of encryption key between NV-RAM and
HDD.
Remedy:
• Disable the log encryption setting. • Initialize LCS memory (SP5801-019). •
Initialize the HDD (SP5-832-004).
Code: SC876-04
Description:
Log Data Error 4
Causes:
An error was detected in the acquisition or configuration of the log data at power
on or during machine operation. • Log encryption key is disabled but the log data
file is encrypted. (NVRAM data corruption) • Log encryption key is enabled but the
log data file is not encrypted. (NVRAM data corruption)
Remedy:
• Initialize the HDD (SP5-832-004).
Code: SC876-05
Description:
Log Data Error 5
Causes:
An error was detected in the acquisition or configuration of the log data at power
on or during machine operation. • Only the NV-RAM has been replaced with one
previously used in another machine. • Only the HDD has been replaced with one
previously used in another machine.
Remedy:
• Attach the original NV-RAM. • Attach the original HDD. • With the configuration
that caused the SC, initialize the HDD (SP5-832-004).
Code: SC876-99
Description:
Log Data Error 99
Causes:
An error was detected in the acquisition or configuration of the log data at power
on or during machine operation. Other causes
Remedy:
Code: SC877-00
Description:
Data Overwrite Security card error
Causes:
The "Auto Erase Memory" function of the Data Overwrite Security is enabled but it
cannot be executed. • Data Overwrite Security option SD card is broken. • Data
Overwrite Security option SD card has been removed.
Remedy:
• If the SD card is broken, prepare a new Data Overwrite Security option SD card
and replace the NVRAM. • If the SD card has been removed, turn the main power off
and reinstall a working Data Overwrite Security option SD card.

Code: SC878-00
Description:
TPM electronic authentication error
Causes:
The machine failed TPM electronic authentication. System hash registered in the TPM
did not match the data on the USB flash. • System module was updated in an
unauthorized manner. • USB flash is not working correctly.
Remedy:
Replace the controller board.
Code: SC878-01
Description:
USB Flash error
Causes:
USB Flash file system error USB Flash file system has been destroyed.
Remedy:
Replace the controller board.
Code: SC878-02
Description:
TPM error
Causes:
An error occurred in the TPM or TPM driver. TPM is defective
Remedy:
Replace the controller board.
Code: SC878-03
Description:
TCSD error
Causes:
An error occurred in TPM software stack. • Unable to start TPM • Necessary files
missing from the TPM.
Remedy:
Replace the controller board.
Code: SC880-00
Description:
MLB error
Causes:
The response is not received within the specified time during the access to the
MLB. Defective MLB
Remedy:
• Replace the MLB • Remove the MLB
Code: SC881-01
Description:
Management area error
Causes:
Defective software has been detected. Abnormal accumulation of authentication
information in the software
Remedy:
Turn the main power switch off and on.

Code: SC899-00
Description:
Software performance error (signal reception end)
Causes:
Occurs when an internal program behaves abnormally.
Remedy:
In the case of a hardware defect • Replace the hardware. In the case of a software
error • Turn the main power off/on. • Try updating the firmware.
Code: SC900-00
Description:
Electronic counter error
Causes:
The value provided by the electronic total counter is outside the normal range. •
Unexpected NVRAM installed • Defective NVRAM • NVRAM data corruption • Data is
stored in an unexpected area due to external causes. • The count requests made by
SRM upon receiving the PRT have not yet been processed.
Remedy:
Install an NVRAM device designed specifically for the model.
Code: SC920
Description:
Printer application error
Causes:
A serious application error that stops the machine from operating is detected. •
920-00 At PM startup, no response was returned within the specified period of time.
• 920-01 A time-out occurred during PM operation. • 920-02 WORK memory acquisition
failed. • 920-03 The filter process cannot be started. • 920-04 The filter process
was aborted.
Remedy:
Turn the main power switch off and on.
Code: SC921-00
Description:
Printer font error
Causes:
A font that is usually included as the standard font was not found when the printer
application was started. The standard font file is missing.
Remedy:
Turn the main power switch off and on.
Code: SC925-00, SC925-01
Description:
Net File function error
Causes:
The Net File storage area on the HDD is not available, or the management file used
for handling the Net File data is broken. As a result, access to the Net File data
cannot be continued. • Defective HDD • HDD inconsistency caused by switching the
machine off while writing to HDD • Software bug • When HDD error-related service
calls (SC860-SC865) are issued at the same time.
Remedy:
This error can be caused by a defective HDD. Therefore, take the necessary
countermeasures specified for SC860, etc. • When other HDD error-related service
calls (SC860-SC865) are NOT issued at the same time: 1) Turn the main power switch
off and on. 2) If it cannot be restored by taking the above measure, initialize the
Net File partition in the HDD. Note, however, that this may delete stored data such
as documents remaining in the Fax transmission queue and those waiting for capture.
Therefore, you must obtain the consent of your customer before executing the
initialization. Note that after executing commands including Plumeria/Palm2, the
job history will also be cleared. 3) If the error persists even after taking the
above step, initialize all of the partitions in the HDD in accordance with SP5-832-
001, then turn the main power off and then on again. Note, however, that this step
will clear all of the data stored on the HDD including various documents, address
book data, and so on. Therefore, again you must obtain the prior consent of your
customers. Note that saved received Fax documents will be protected, but the
receiving order may not be maintained. 4) If the error still cannot be restored,
replace the HDD.
Code: SC990-00
Description:
Software performance error
Causes:
The software attempted to make an unexpected operation. • Incorrect argument •
Incorrect internal parameter • Insufficient working memory • Abnormal performance
caused by an error that cannot be detected in normal SC detection due to hardware
specifications.
Remedy:
• Turn the main power switch off and on. • Reinstall the software of the controller
board. • Reinstall the software of the engine board.
Code: SC991-00
Description:
Software continuity error
Causes:
The software has attempted to perform an unexpected operation. (However, the
process can continue running if recovery processing is carried out.) • Incorrect
argument • Incorrect internal parameter • Insufficient working memory • May have
resulted from an error that cannot be detected by the hardware using normal SC
detection.
Remedy:
Not required
Code: SC992-00
Description:
Undefined SC error
Causes:
An error that is not controlled by the system occurred (the error does not come
under any other SC code). A SC code used in the previous machine was applied
erroneously.
Remedy:
Turn the main power switch off and on.
Code: SC994-00
Description:
Operation error caused by abnormalities that are normally undetectable.
Causes:
An error occurred because the number of records exceeded the limit for images
managed in the service layer of the firmware. This can occur if there are too many
application screens open on the operation panel.
Remedy:
Logging only.
Code: SC995
Description:
CPM setting error
Causes:
Comparison of machine serial number (11 digits) and machine identification code.
Details: • Machine serial number cannot be identified because of BICU replacement
or malfunctioning. • Machine serial number cannot be identified because of NV-RAM
replacement. Machine serial number (11 digits) or machine identification code does
not match.
Remedy:
• Replace the board(s) to match the CPM of the controller and BICU boards. • Turn
the main power switch off and on.
Code: SC997-00
Description:
Application function selection error
Causes:
• The application has not responded to the set command created by SCS within a
certain period of time. • The application selected ended abnormally. Software bug
Remedy:
• Check whether an option required by the application (RAM, DIMM, board) is
installed properly. • Check whether downloaded applications are correctly
configured. (Take necessary countermeasures specific to the application in which
the error occurs. In some applications, the logs can be taken from the monitor. If
this option is available, analyze the logs.)
Code: SC998-00
Description:
Application start error
Causes:
• After power on, no application program is registered to the system within a
predetermined period of time. (No application starts or ends normally.) • Even if
they are started, all applications have become unable to be rendered due to an
unknown defect. • Software bug • An option required by the application (RAM, DIMM,
board) is not installed properly
Remedy:
• Turn the main power switch off and on. • Check whether an option required by the
application (RAM, DIMM, board) is installed properly. • Check whether downloaded
applications are correctly configured. • Replace the Controller Board.