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Customer Success Associate

The job opening is for a Customer Success Associate in Pune, requiring a degree in Computer Science or related fields and 0-1.5 years of experience. Responsibilities include addressing customer queries, troubleshooting technical issues, and collaborating with product specialists. Key requirements emphasize strong communication skills, adaptability, and attention to detail.

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Angatjot singh
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14 views1 page

Customer Success Associate

The job opening is for a Customer Success Associate in Pune, requiring a degree in Computer Science or related fields and 0-1.5 years of experience. Responsibilities include addressing customer queries, troubleshooting technical issues, and collaborating with product specialists. Key requirements emphasize strong communication skills, adaptability, and attention to detail.

Uploaded by

Angatjot singh
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Job Title: Customer Success Associate

Location: Onsite Pune

Job Overview:
The ideal candidate will have Degree- BE/BCA/MCA, 0-1.5yrs of experience and excellent
communication skills and join immediately.

Key Responsibilities:
 You'll answer challenging product queries of highly qualified customers from all around
the world over chat, email, and phone.
 You'll engage in remote web sessions to troubleshoot technical issues at customers' end.
 You'll collaborate with product specialists to find creative solutions to customer business
problems.
 You'll follow-up with customers to ensure their issues have been resolved to their
satisfaction.
 You'll test the product and report malfunctions.
 You'll absorb pressure and keep calm.

Key Requirements:
 Bachelor's degree in Computer Science, Engineering, or a related field.
 Ability to communicate fluently in English.
 Excellent comprehension skills with the ability to read between the lines.
 Adaptability to work in shifts.
 A positive attitude and empathy.
 Meticulous, systematic and attention to detail.
 Extrasensory perception (ESP) to read customer minds is a plus.

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