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Note 2453299 - SYSAM Can Not Be Started

The document addresses an issue where the SYSAM service cannot be started on Windows, providing specific error messages and the environment in which the problem occurs. It includes a resolution that involves changing the service logon settings to 'Local System account' and starting the service. The document is relevant for users of SAP PowerBuilder and PowerDesigner products.

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Mitchel Neyra
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29 views2 pages

Note 2453299 - SYSAM Can Not Be Started

The document addresses an issue where the SYSAM service cannot be started on Windows, providing specific error messages and the environment in which the problem occurs. It includes a resolution that involves changing the service logon settings to 'Local System account' and starting the service. The document is relevant for users of SAP PowerBuilder and PowerDesigner products.

Uploaded by

Mitchel Neyra
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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2019-05-20 2453299

2453299 - SYSAM can not be started


Version 2 Type SAP Knowledge Base Article
Language English Master Language English
Release Status Released to Customer Category Problem
Component BC-SYB-PB (Powerbuilder) Released On 12.05.2017

Please find the original document at https://launchpad.support.sap.com/#/notes/2453299

Symptom

• SYSAM service can not be started in Windows Services. Error message as follows:
"The SYSAM service on <Host name> started and then stopped. Some services stop
automatically if they are not in use by other services or programs. "
• Default port 27000 configured for SYSAM is not in use.
• Run 'sysam.bat start' and it shows following errors:
Starting the SYSAM license Server service using licenses from:
C:\SAP\SYSAM-2_0\licenses
The SYSAM service could not be started.
The service did not report an error.
More help is available by typing NET HELPMSG 3534
...
lmgrd is not running: Cannot connect to license server system. (-15,570)
• Running 'sysam.bat configure IPv6' shows:
"License Server is not running.Configuration is no longer required, the license server supports both
IPv4 and IPv6 networks"

Environment

• SAP PowerBuilder 12.6


• SAP PowerDesigner (PD) 15.3
• SAP PowerDesigner (PD) 16.1
• SAP PowerDesigner (PD) 16.5
• SAP PowerDesigner (PD) 16.6
• Windows 2012
• FlexNet Licensing version v11.11.1.0 build 116574 x64_n6

Resolution

1. Open Start Menu -> RUN


2. Run 'services.msc'
3. Right click 'SYSAM' service -> Properties
4. Click tab 'Log On' and select 'Local System account'
5. Right click 'SYSAM'service -> Start

Keywords

SYSAM, PoweverBuilder, PB, license, PD, PowerDesigner

© 2019 SAP SE or an SAP affiliate company. All rights reserved 1 of 2


2019-05-20 2453299

Products

SAP PowerBuilder 12.6


SAP PowerDesigner 16.5
SAP PowerDesigner 16.6
SAP Sybase PowerDesigner 15.3
SAP Sybase PowerDesigner 16.1

Other Components

Component Description

BC-SYB-PD PowerDesigner

© 2019 SAP SE or an SAP affiliate company. All rights reserved 2 of 2

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